HP Laptop Pavillion 2000 ZE / #ic behavior of the hp company!
Last August 2005 I purchased an HP Pavilion 2000ze on line for approx. $1,200 and even convinced a friend of mine to order the same. Approximately 3 months into my ownership I noticed the screen would dim and when I looked at the icons I noticed the electrical and battery icon would switch back & forth even though it was plugged in. If I used the computer for any length of time the bottom would become very hot and the keyboard would stop operating. Several times the alarm would go off and the only way to stop it was to remove the battery and reinstall. I notified hp online and told them I apparently received a lemon because my friends computer did not have the same maladies and would like a new replacement. They responded no but they would repair it. I use my computer for business and when I asked for a loaner they told me HP does not offer such programs. I told them I was reluctant to surrender my computer without some type of substitute so I continued enduring the problems while my business went through its' "busy season". Meanwhile the ability to move the chord in the correct position to gain a charge became harder and harder and at my last usage I used the battery charge up. It was at that point I went on to the HP home page and went to their list of authorized repair and their Miami store told me there was a location at radio Shack close to my home. I confirmed with the manager of Radio shack that they were an HP authorized repair and the manager said my computer would be sent to Jacksonville and I should have it returned in the 7-10day period from pickup.When I agreed, I received a receipt that stated the customer would be responsible for all repairs made to my computer and I made sure to scratch that language out and add this computer is under HP warranty and HP would be responsible for all charges and signed. On the 14th day I received a call from Radio Shack stating that my parts would require more time to get shipped from HP. On the 21st day I received a call from the Jacksonville FL Radio Shack installation stating that HP would not honor their warranty. THEY STATED THAT THEY DON'T COVER FLUID ON THE KEYBOARD! I questioned that comment again because that wasn't my computers issue and they had the tech records to prove it. Radio Shack sent me back the computer and now I have been writing the CEO of HP, MARK HARD, WHOSE IS QUOTED AS HP AND HIS SUCCESS IS FOCUS ON THE CUSTOMER YET I have still not heard from HIM OR ANYONE ELSE WHO HAS ANY AUTHORITY TO THINK AND MAKE A LOGICAL DECISION TO REPLACE THIS COMPUTER.
I can not believe the ###ic behavior of the HP company and THEY LIKE OTHER COMPANIES will fall by the wayside if they forget how important the customer is. I have filed with many citizens advocacy and contacted local news organizations because it is very clear light needs to be shed on this treatment. My warranty will expire in a few weeks and I will not rest until I receive a new computer to replace this lemon but I warn anyone thinking about purchasing online and from HP AND PERHAPS TRY Toshiba.
Corporate headquarters Hewlett Packard company
3000 Hanover street
Palo alto, ca.
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