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HP complaints 763

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R
12:00 am EDT

HP very bad experience

I am working for Reliance Energy at Mumbai. As suggested by Shri Prashun Datta, Sr. EVP –IT, I had gone of the above system for home, which was the top of the line when it was bought in. Today he also feels for his recommendation.

I had a very bad experience with my PC and with your technical support; still they are unable to rectify the problems.in the past 10 months, I had sent over 145 e mails, 3 times reformatted the HDD, increased the memory, 37 technical visits of local office technicians at my residence spreading over 60 hours, 46 hours of talk with your online support at Noida, 19 mails to ‘ e mail Balu ’, 23 register a complaint and complement mails. 10 mails in sent directly to your office, /to the office of Mr Ravi Swaminathan, VP, PSG group. Now, I realized that Hp has such an excellent customer sup-fort, no one could penetrate the system, which has no accountability.

Last month, your technician visited, spent time from 11 to 6 pm, and still could not locate the problem. It is a joke at home that my 10 year old daughter, wakes up in the morning, switches on the system, then go for the morning routine, she says by the time she goes with her cup of tea, the system will be ready – it takes such a long time to boot.

All I requested HP after a serious of battle with system, as a goodwill gesture to provide me HP Pavilion M7380In Media Centre PC in place of the existing one and I am agreeable to pay the difference. As the system comes with 19” monitor, I will take the monitor also. Since the above system is till under warranty I do not find that there should be any problem for you to replace them, which has some inherent defect

Sir, I am writing this to you with the firm conviction that you would ponder over the contents of this mail. It assumes added significance in view of your friendly statures as a part of the enterprising think-tank, also a person who value customer service.
With kind regards

Ramakrishna Laksman
Cell : [protected]

With kind regards

Ramakrishna
Santacruz Mumbai 400 055

Shri Balu Doraiswamy, MD
Hewlett-Packard India Sales Pvt. Ltd
24, Salarpuria Arena, Adugodi, Hosur Road
Bangalore - 560 030

Respected Shri Balu Doraiswamy,

Hp Pavilion Desktop W5130 serial number INI5110337 bought on 17th May 2005

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LilyMockerman
Chandler, US
Nov 27, 2009 5:43 pm EST

I have been a loyal customer of HP for many years, having bought several printers, laptops, and computers over the years, and I have always been happy with my purchases...until now.
I bought my current HP Pavilion Laptop in August of 2008. I bought directly through the HP site, and bought a custom package on which I upgraded to the highest quality in nearly every option, including a 2 year Pick up and replace warranty through HP. As of September 2008, my laptop began having several issues, including corrupt files, loss of internet function, and others.
I spoke with tech support several times, who repeatedly had me reformat the laptop, which never fixed the problem for more than a few weeks. They discouraged me from sending it for repair and would not help me send it in. Finally I gave up calling for a while, particularly because I was typically kept on the line for 2 hours or more for no resolution. I recently re-opened the case and demanded to send it in, and was finally granted my request. They sent off a box, and after confirming my address, sent it to the wrong address in a different state. I had to re-make the order, and AGAIN they sent it to the wrong address.
This has been the WORST, most time-consuming experience I have ever had with support for any product. I am completely infuriated and no longer wish my computer to be repaired with a chance it could go wrong again. I want to immediately return and be refunded for my worthless purchase! I no longer wish to deal with the inadequate support desks of HP, who when I asked for a manager transferred me ten times, the first nine to the wrong departments, kept me on the phone for over an hour, and still would not transfer me to a manager.
My $2, 000 problem remains completely unsolved

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puneet
,
Jul 31, 2008 4:48 am EDT

Hi
From last 6 years I am a regular customer of HP. I don’t know what happened to HP Customer Care Unit(May be they are lacking hold on customers bcause other companies are providing better services then HP). I had 3 Printers 2 copiers & 1 Scanner of HP. On 24th of July I gave my all in one copier to digitech faridabad. On regular basis I have called them but they are so irresponsible inspite of providing service they were just giving false assurance like your case has been logged in, part to be replaced is dispatched from ware house. I was in dark for 5 days at last they said part is not available in ware house & we don’t know how much time will it take to receive that part(there is problem of Teflon in my hp 3055 all in onewhich is easily available in local market but hp don’t have). Then I took my copier from digitech & gone to hp Care delhi that was the hight of irresponsibility, I fill the entry form wait for my tern for an hour after that engineer checked machine & dignose problem & send it to submission counter they checked warranty & said sir this machine has on site warranty u have to take it back to home & our service engineer came there & see to it I was shocked(if I am right on site warranty is facility given to customer that they can call engineer at home to make their problem rectify u cant refuse if any machine was taken by customer at service centre). I spoiled 7-8 days for just making my machine to be ok but no results. In visitors remarks I saw all the customer satisfaction forms writed satisfied. I fill the form as unsatisfied customer yesterday but today that that form was not there just because it’s a big black spot on your Customer Care.Now I am switching over to Epson otherwise my work will suffer some more time .because u people only know how to sell things but don’t know about customer satisfaction I am really shocked how u are satisfying other customers. Now I think I have to go to some local service center without thinking of warranty as my business is suffering a lot. I am writing this just because u are not aware of what your local C Care persons doing and whats going to on your own service centre may be other persons get good service from you.
Now two days are gone I complaint for on site repair but no one even visit to see whats wrong with the machine.
Still expecting good service from HP

Warm regards
Thanks
Puneet Dua

ComplaintsBoard
F
12:00 am EDT

HP a story of disappointment

I purchased an HP laptop nx6125 on 17 Dec 2005. About 4 months later, my computer started having the blue screen and I was not able to boot it again. Furthermore the finger print reader was not functional. I called the HP technical support line and told them about the problem. I am told to send the computer to the technical service. A few days later, people from the technical service called me and told me that the hard drive and main memory of the computer needed to be replaced and I am requested to give permission for that action. About a week later, the computer is sent to my address. When I looked at the official record form that came with the computer, I discovered that none of the actions mentioned above has been performed, only Windows has been reinstalled. As you may guess, the problem was still there. And the finger print reader was not functional either. Then, I had to send the computer to the technical service for a 2nd time. This time, thanks god, the hard drive and the memory have been replaced. But the problem survived. The computer is sent to the technical service for the 3rd time. This time I am told that the mainboard and the battery had to be replaced and the order for this parts has already been sent to the U.S. The technical service called me and told that the computer is repaired 2 days before the end of the 1-month workday period which is the legal duration during which the problem had to be resolved. When I went to the technical service to pick my computer which was supposedly repaired, I discovered that the finger print reader was not functional yet. At the technical service, it is also discovered that the BIOS of the system was not the correct one.

Next day, they told me that my computer would be replaced by a brand new computer. 3 days later, I got the new computer, but I realized with complete surprise that the new computer was a used one. In other words, my computer had been replaced by a used one. The point that I finally came to made me very sad and deeply hurt me. It has been 7 months since I purchased my computer, but the computer was in technical service in 3 months of this duration. I can not find words to describe my disappointment and regret right now. Now, I strongly believe that HP is not reliable firm.

It is a firm that does not care about customer satisfaction. From now on, let alone a computer, I will not buy even a simple calculator with an HP brand on. I recommend you not to do either.

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Marilyn J. Miller
Fort Wayne, US
Jan 08, 2012 10:15 pm EST
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I AM AGGRAVATED THAT I NO LONGER CAN TRUST ANY HP SERVICE OR PRODUCT.

By the way, I was wrong about the colors. My ink meter shows me it's light blue and magenta. Sorry about that. It's still the same problem and I am not going to put myself in a position to have to ever depend on HP for any service or product ever again.

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Marilyn J. Miller
Fort Wayne, US
Jan 08, 2012 9:31 pm EST
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I bought an 6 pack of hp ink cartridges last week. I got home, opened them and installed them to my hp photosmart 3210 all in one printer. 2 of the cartridges DID NOT work. I paid $40.00 bucks for this item trusting all would be well, AND IT'S NOT! I tried to return them back to Wal-mart to replace the 2 bad cartridges. They do not back up the hp product after they have been opened. I'M SO PISSED OFF NOW.! So I was sent home with this pack of inks that don't all work. I just needed them to replace magenta and black. How the hell do I know if something doesn't work unless I open it and try it. That makes no sense at all.
So here's my next plan, since I can't get a replacement for the worthless cartridges, I'll replace my printer so I am not forced to use HP products. I can't believe I cant get replacements for this I bought from HP in good faith. You guys have seriously pissed me off.

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anna c
, US
Mar 23, 2011 8:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

HP tech support customer service is terrible, they really do not care. When a problem is escalted they minimize you and try to blame you/being stupid. Unbelievable you cannot place a complaint either on their website, via email or phone. No one cares, I agree with all the comments here as have had the same experience repeatedly. The word support should be removed from the HP vocabulary because it does not exist. HP should not outsource!

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Vicky2010
, GB
Aug 13, 2010 8:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We have an HP Photosmart all-in -one printer C6180. Out of the blue, after I changed an ink, it displays the "ink system failure" message and the printer refuses to print, scan or fax! I managed to force the printer to print a self-test and a nozzle test, and it works FINE. There does not seem to be any hardware problem with the printer. It's the software that has locked my f*cking printer down.

I asked HP for help via email, and because the printer is 2 years old they want money for it. I try to send a formal complaint and there is NO Hp complaint info anywhere on their sites.

The HP customer care is appalling. A look online proves that many HP all-in-one printers present the ink system failure error out of the blue and HP is ignoring it. To me, it's obvious that what happens is that the HP software is programmed to create this fake error messages after a couple of years of use, and it locks down the printer, so that people must replace their printers or pay for advice!

This is appalling. I will NEVER buy anything HP again.

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Judy in OKlahoma
Broken Arrow, US
Aug 09, 2010 10:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a HP 600 Desk Top Touch Screen two months ago. abut 3 weeks after I received it, i started having issues, of course you have to email HP tech support, the email you bank and want you to t ry different things to try and resolve the issues, finally tech support by going to hp.com/support/go the gained access to the computer, they tried several times to correct the computer, after trying, they came to the conclusion that the computer hard drive had crashed. they state under their policy, they have 24 hrs to get this fixed. Well, they sell you this, but they indicated they had to order a hard drive from "China" and it would take about 1 1/2 weeks to get it to me, then they would have to wait until I received it to get tech out to the house to install it. well guess what, HP puts the order for a tech in your area to "BID" on the service, then they take the cheapest bid to come out to your house. You don't know anything about this person, HP does not know anything about this person, who knows who is comming out to your house, are you save, is your family safe? do they know what experience this person has or who he really is? NO. then after he installs the hard drive, I had to spend 5 hrs trying to download the System Recover Disc, they do not pay to have someone do that for your, then it did not work, then you have to spend hours upon hours talking to tech support for them to try and figure out the issue, which they cannot, then you have to spend hours talking to a case manager and she has to follow her policy and make at least 3 service calls to your house, spending all weekend on the phone with tech support is not enough, why spend more issues sending someone to your house for them to work on the system, all hp wants to do is to send another hard drive to the house, send someone else out to the house to install and let you spend your time downloading the recovery disc again and agian, and then send someone out to your house again you don't know. Why can they not just send me a new computer? This one is not even 60 days old and only 3 weeks old when I started using having troubles, they state you have 21 days to send one back after receiving it, and not 30 days, they tech trys to talk you thru it till your 21 days is up, then it is too late to send it back. This morning in the paper the government spent over 3 million dollars on HP comuters, I bet since they spent over 3 million they get special treatment, and since I just spent 3, 900 on a computer, I have to be treated like CRAP! my time is just as valuable as anybody elses and I should not have to spend this kind of time in repairing my computer. I should be able to charge them for my time and trouble. Now they want to send me a box to return the computer to them, go without a computer for another month, who knows what kind of condition this will be in when I get it back, and who is to say I will be getting a new one and not a rebuilt one? DO not buy HP products, unless you intend to spend over 3 million like the government has, then you can expect to get special treatment. I am at my witts ends on this purchase, I will never purchase another HP product again. The product is good until you try and put in a claim and then it is usless. I NOW HAVE A PIECE OF CRAP! to go withthe Crappy tech support and service.

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Mohsen Mehanny
, EG
Jun 08, 2010 5:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Why no one answerd my Complaint ?
The same problem from the agent in Cairo !

I bought 02 compac cq 61 303 sv from carrfour egypt Price per Unite 3333 L.e on 8 May 10
the price now 3222 L.e from 25 May 2010
I taked to the HP rep at the store WHY the prise is low withe 02 weeks?
I want to returne the 02 Lap top Back & i will buy it from another store by 3000 with wirless usb Mouse
Pls need ur ANSWER

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Mohsen Mehanny
, EG
Jun 06, 2010 1:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

this is second sending !
No One Ansedr me until Now WHY ?
The same problem fro the agent in Cairo !

Hi
I bought 02 compac cq 61 303 sv from carrfour egypt Price per Unite 3333 L.e on 8 May 10
the price now 3222 L.e from 25 May 2010
I taked to the HP rep at the store WHY the prise is low withe 02 weeks?
I want to returne the 02 Lap top Back & i will buy it from another store by 3000 with wirless usb Mouse

Pls i need You Answer

M
M
Mohsen Mehanny
, EG
Jun 05, 2010 1:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi
I bought 02 compac cq 61 303 sv from carrfour egypt Price per Unite 3333 L.e on 8 May 10
the price now 3222 L.e from 25 May 2010
I taked to the HP rep at the store WHY the prise is low withe 02 weeks?
I want to returne the 02 Lap top Back & i will buy it from another store by 3000 with wirless usb Mouse

Pls i need You Answer

P
P
pissedofftryingtoprint
Brooklyn, US
Aug 28, 2009 2:37 pm EDT

AAAAAAAAAA! What ever printer companies are doing it's not working. drivers etc. AAAAAA! Help! Getting in contact is impossibe. We just want it to work. AAAAAAA!

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mr S Ram
,
Oct 19, 2008 6:10 am EDT

Dear
All HP Users or thinking of buy an HP Product "think Before You BUY" !

i have had the same sort of problem i had brought a dv2500 laptop back in feb this year the graphics card was faulty id had got 8 little small screen shots on the one big screen an the motherboard was over heating too... they had told me what the problem was when I had called tech support: basically I needed a new motherboard! so they asked me for proof of purchase when I had e-mailed it over to them I had called them back as you do just to make sure they had received the e-mail they told me I have to wait for a call from HP.. " so they never called me back" ! Waited 2 days! Expressed to them my younger brother need to used Laptop for school. Needed for it to be fixed a.s.a.p... they just kept fobbing me off saying that they have not received my proof of purchase so I had sent it a 2nd time.mt hotmail account shows that it was sent an I had checked with them that they have given me the correct e-mail address.. so they still tell me they have not received it.. i had played $1400 for the laptop when it was just released then they talked me into having 2 years extended warranty... $169... I’m covered up until 2011! HP is a waste of time. They have caused me nothing but inconvenience... so far no laptop fixed I have made about 15 phone calls to them... i am going to get in touch with trading standards U.K .. + FSA... they said to me that I will get a call tomorrow from the complaints department… I asked the tech support to put me on to his Manger “We don’t have an manger” POOR SERVICE FOR WHAT YOU PAY FOR!will let you guys know what the outcome will be.
.. WARNING HP stands for... HOW POOOORRRRR!

ComplaintsBoard
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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a HP PSC 1500v All-in-one printer last fall. I now regret purchasing anything made by HP. The paper either jams or won't feed at all. I purchased a 1310i HP printer about 2 years ago and it does the same thing, but nowhere near as often or as bad as the 1500v. I am glad I paid under $100 for each of the printers. I emailed HP tech dept., but...

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HP, short for Hewlett-Packard, offers a range of technology products and services. Their portfolio includes laptops, desktops, printers, and business solutions. HP caters to both individual consumers and enterprises, providing hardware, software, and related support services.
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HP reviews first appeared on Complaints Board on Jul 17, 2006. The latest review HP official forum was posted on May 9, 2024. The latest complaint Laptop HP 17t-by300 CTO was resolved on Apr 02, 2022. HP has an average consumer rating of 2 stars from 764 reviews. HP has resolved 233 complaints.
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  1. HP contacts

  2. HP phone numbers
    +1 (866) 625-0242
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    1501 Page Mill Rd. MS 1247, Palo Alto, California, 94301-1112, United States
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