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HP complaints 763

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4:30 pm EDT
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HP computer hard drive

In April 2017 I purchased a HP computer on line from Best Buy for 449.00. It was an I7 that normally would have sold for 700.00 or more. The born date was 4/20/17. A couple of days before April 20, 2018 it died without warning. I brought it into a Best Buy and they told me it was the harddrive and could cost 350.00 plus shipping to have it evaluated and fixed. Although it was only a few days after the 20th when I was able to get to the store it crashed prior to that. However they would not honor any part of the one year warrenty. I am extremely disappointed in the function of this machine and definitely expected it to last more than a year. Besides the inconvenience I have lost valuable information. I look forward to hearing from you with a positive compensation.
Thank you, Roberta Anderson

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9:24 am EDT
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HP laptops

I recently purchase HP17bs061ST laptop from Best Buy, had to wait a few days, they were out of stock. Got it home, went through start up, moved my chrome to it,
all okay. Next day computer went into blue scree PC ran into problem needs to restart error, continuos loop.Contacted HP tech support, after multiple hours on phone they had to do a remote system restore. Worked for two days and back to blue screen
Called tech support but decided not going through that again, returned to Best Buy
I liked the computer, screen size price, was going to get a replacement but they were
out of stock so took refund. Found one on Staples website, ordered one, thought no way I would get another one like that. Boy was I wrong. Same thing, went through set up, all good, set up my chrome, did some things, put it down came back and same blue screen error loop. WTF there was no way I was going through tech support nightmare again, packed it back up for return to Staples
Something is wrong with this, I have wasted lots of time and my patience has run out
I should be compensated for my lost time

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8:04 am EDT
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HP new hp pavilion 24 all-in-one

This 1 month old computer starts up fine and is totally quiet. Then out of the blue will "throttle" and run very loud. When that happens, it just hangs up. This happens sometimes early on or it might not happen for hours, but eventually it does. It doesn't matter if there are multiple applications open or if I'm just on a website.
4 support calls, hours spent on the phone, hours spent running tests, updating bios and even a windows reset, have not solved the problem.

Here is what I have gone through with this "New" computer.
Support call #1 4/20/18 - Problem: Fan/Processor throttling and loud noise, then pc fails to respond/locks up. Tech updated bios and then said would call the next day to see if fixed. He also asked me to run the HP Support Assistant extensive system tests which took several house. I did, and everything PASSED. This didn't solve the problem. I was assigned case #[protected]

Support call #2 4/22/18 - re: same issue case #[protected]. Tech asked me to run extensive system tests from the bios and to call back when finished. This took several hours and test results all came back as PASSED. Problem still happening.

Support call #3 4/23/18 - re: same issue case #[protected]. Tech suggested I had multi antivirus but I didn't. I had Avast antivirus and Malwarebytes anti-malware. They run on my several other computers flawlessly. He then started tweaking/changing settings within the system then all I got was the "Blue Screen of Death". Computer would no longer boot into windows. He said I should reinstall windows. This was taking a very long time and I had to leave for an appoint. When I returned, I had an email stating that my case had been closed. I feel this was to cover up errors from the tech. I was left with a new inoperable computer. I then had no choice but to reinstall windows in order to be able to boot the computer up. The problem happened again.

Support call #4 4/25 - re: same issue. I was assigned a new case #[protected] for the same ongoing problem. The tech was going to do the exact same bios update. I asked to speak to a supervisor who was shocked that I was asked to reinstall Windows. Since the bios was already up to date, a box will be shipped to me to send the computer back to HP for repair.

I'm hoping that given the hell I've gone through with this month old computer, that HP will do the right thing and replace it with a new one. I will not trust or feel confident getting it back "repaired". I've purchased lots of HP printers and computers over the years and I actually purchased two of these Pavilion 24 all-in-one computers about the same time. One for me and one for my husband along with currently using two HP printers.
If this computer is only repaired and I'm not sent a brand new computer, then this will most certainly be the last HP purchase I will ever make.

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10:08 am EDT
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HP ink cartridges

Purchased An HP OfficeJet Pro 6978 this year, also purchased corresponding ink cartridges:

Cartridges purchased at Staples:
113 Mill Plain Road
Danbury, CT 06811
Phone - [protected]
Store #0862

902XL - Black
Product T6M14AN
Option 140

902 - Color
Cyan
Magenta
Yellow Juane
Product T0A38AN
Option 140

Have had a wide range of symtoms when handling printed paper, copies, etc. from this device.

Eyes blurry, temples pounding, extremely dry mouth, extremely chapped lips, [censored]ly sensations down my back, tingling fingers and feet, cold sensations in legs and arms.

Has anyone else reported these symptoms?

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8:57 am EDT

HP hp pavilion laptop piece of [censored]

We bought a laptop in october 2017, the laptop started crashing with hard disk failure at random. We sent it for repair the first time and after it was repaired and sent back, the laptop crashed within a week.

This happened multiple times, hard drive crash with in a week of repair. We are being harrassed with non sense never ending repair process. They are harrassing us when we ask for refund, not talk about it at all. They want us to keep sending the laptop for repair twice a month so that they can buy time until warranty period expires and start making money.

This is absolutely disgusting, i now officially believe HP products are absolute piece of [censored] and has the most disgusting ethicless business ethics. They don't give a [censored] about customer satisfaction or complaints. They hang on to the money we pay so hard, that we have to feel frustrated and helpless and follow their process, feel helpless.

Please do not buy hp products. I would request everyone to stop buying any hp product and make the company go bankrupt and thrown out of business. Customers deserve better brands. I have never had issues with lenovo and acer laptops. They are the best.

HP is a piece of crap. Hate it

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5:13 pm EDT
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HP hewlett-packard products... all

I bought a computer and used very little before all the pop ups.. as well as buying a all in one printer and replaced the ink in it for the second time. and now wouldn't run.. it tells me to contact support. and then they told me that it's a throw away. Wow after spending 300+ dollar's I would never own a nether Hewlett-Packard product again. It's a dam shame how big money runs the world...I just don't believe how they treat people and all we can do is take it in are wallets. and all they wanted to do is sale me more products... I have a couple of words for them...just can't use them on here...from consumer

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5:56 pm EDT

HP laptop

my daughter last august gave me as a anniversary present to me and my husband who is 100%diabled with the veterans he is a Vietnam vet due to agent orange on his heart well we use the computer then it stop working think after i have bought three printers gone bad over the years two laptops lost all my picutures which is dear to me by dead mom and dads pictues goon. i loved my daughter tammy bought the laptop at wallmart almost 500.00 dollars to her with 5 kids that's a lot of money she loves us and she saved money for the laptop she did not return to wallmart because of the rule of 7days the money back or new computer i sent it to the hp servce place they said broken screen unautherisized modification i had no cracked screen no unmodifications on it then they said misuse scratches excessive dirt bodily fluid spilled liquids there was a small spill so i why did they put a lowjack on it don't they send us the hard drive my husband kept every important paper stored in the computer what i am to do the man in india said doing to do why could you send us so kind of computer till i buy one please listen and not throw away this is a good company all my grandchildren 10 of the do homework movies games talk to sweetheart let me know what to do i got made and opened the computer sorry thanks patricia bourlier if i don't hear from you i will write trump he gets it done

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Update by pat bourlier
Mar 17, 2018 6:11 pm EDT

i think you owe me a computer i had no rodents no bugs and no body fluids that's crazy i want my pictures you owe me i will go further if i have too pat bourlier a simple farmer houswive

Update by pat bourlier
Mar 17, 2018 6:02 pm EDT

i just want justice

Update by pat bourlier
Mar 17, 2018 6:01 pm EDT

and put a lowjack on so no one could work on it

Update by pat bourlier
Mar 17, 2018 5:59 pm EDT

i feel you should replace laptop it was not my fault

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2:15 am EDT

HP hp windows 10

Very disappointed in hp with this laptop. I bought it a couple years ago, nothing but trouble, slow, omg, its crap, ill never buy another one... My first hp was terrific, had 128
Hard
Drivee and 40 memory, this one has 500 hard drive and 4 gb.. Should be faster but guess what I can walk to town and still beat it loading a page, or doing anything... Very, very dissatisified with this...

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3:25 pm EST

HP customer service - printer setup

The HP setup utility was not finding my new printer to set it up (wireless), so I started a chat session I was told that my device drivers needed to be cleaned up as over time bad things had been able to access & invade my existing drivers & I would not be able to connect a printer to my wireless...they then told me it needed to be done by a "certified" technician & the charge would be $200.00, when I challenged what they had told me they simply said "that is the fix" and asked me if I wanted to do it. When I refused & called it a scam & wanted the name of the person I was talking to & the name of the 3rd party company they would only give me a fake name "Harry Stinson"...the person I was talking to was obviously of India decent..when I challenged his name he told he was not allowed to give me his real name. I then went to the printer and manually set it up connected to my wifi & was printing in less than 3 mins.

I suggest you check out this "Harry Stinson" & the 3rd party companies you are using to support your products.

Anyone reading this, please don't fall for this $200.00 scam.

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11:05 pm EST
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HP hp 15 notebook pc

when I buy this notbook pc very next day I call for help guy took over notbook pc and he was doing some fixing himself, after that every month or so pc has problem look like some one else running the pc not me, its turn off by it self take couple hr to turn back on again, today I receive massage again from hp service its turn off and took couple hour turn on back and they delete my important security system which I buy from hsn around hundred dollar for as long as I own this pc, they did this on purpose because they want sell there product on my cost, shame on them who ever did this, now my pc is without security system, if some one hack my info they are responsible for that, I will never buy any thing from hp again, harry

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Shaun R.
, US
Feb 15, 2018 11:24 pm EST

Hi Harry. I'm sorry to hear about your issues.

After backing up any important data, you should perform a factory restoration. This will put the system back in a state just as out was taken from the box.

You'll notice a considerable amounts of reboots right after the restoration, as the Windows OS is updated.

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6:29 pm EST

HP hp sales & service - appalled hp customer

In brief
26 Jan18- We ordered a laptop through online sale rep (Rex) who provided a delivery commit of 29Jan18, so we paid the full amount. Which soon after we were advised by May, it would not be delivered til 6Feb18. Even though we had a commit for 29Jan18 and my sons school started on 30Jan18. If I knew this I would have gone elsewhere.
6 Feb18 - No delivery of laptop, whilst my wife had to take time off work to ensure someone was home and was in a nervous wreck as she spent most of the day trying to resolve this via your Singapore call centre, only to be told by a John (supervisor), late in the afternoon it will be delivered next day at 9am
7Feb18 - No delivery at 9am, I now have had to take the day off with a sick son who now has missed his 930am doctors appt. I was on hold for 45mins on the phone with a Sebastian who was trying to track down courier driver, at the same time the courier driver arrived apprx 11a.m EST Sydney time. Sebastian finally took me of hold and said he is having troubles locating courier, who now in fact delivered the laptop!

I am shocked in your back of house delivery process and perceived scripted lies to your customers. I was a huge fan of the HP brand however this has left a very sour taste in my mouth from someone who is very vocal in the community. It has inconvenienced my family members and we have had to manage delivery of a laptop around a busy and demanding working life. Which has added stress to us all.

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8:30 pm EST

HP a repair team who answered the hp number

I bought the new printer, and after delivery a few hours later I tried to set it up. The operating system for my MAC was not on the disk supplied. The persons I talked with had Indian or Pakistani accents - named, Mike, Dave, Justin. They ran a check on my computer (they said -showing lots of flashing numbers) and said I had a systemic virus named "clampi" They offered to take off by their technician who was "already" working on it. They said it would cost $199.99 for 1 year warranty, but would only take a check (routing number, etc) - they talked very fast, interrupting and demanding I buy the warranty since they were already "fixing" my virus that was in the printer and my MAC laptop. I was shoveled to Dave, the billing person, whose first words were "why don't you buy the 2 year $350 warranty". They were so pressuring and demanding that I got confused and agree to buy the 1 year warranty for $199.99. They said they would call me in a few hours when the technician Mike finished getting rid of the Clampi "virus". I was so angry and embarrassed at being ambushed like that. No other printer company I have ever used has done anything like this. I called my credit card company the next night and blocked their payment. They have called me all day yesterday and today (2/2/18) probably 25 times. I didn't pick up. The only number they used was [protected]. There was a square on the screen that indicated two supervisors (with full american names) were listening - obviously doing nothing to help. They felt threatening in their demands - talking faster than I could even process. Thank you Theo Jones

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10:12 am EST
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HP printer issues possible fraud.

Contacted HP Printer dept regarding issue with 4650 printer. Chat with a Cathy who stated that needed IT tech peo. Took my # & transferred me. The IT guy stated I had major issues with me network & suggested needed a Level 5 tech & proceeded to transfer me to another. I was asked to pay by phone check. Deepak @ Name of the company: Excel Software Services
Toll Free: [protected]
Working Hours: - Monday - Sunday (9am - 6Pm EST)
Googled the # & found it was probably a scam. I then contacted the real Excel Software Svc about the # and who stated the following:
No, it is not one of our numbers. You have probably been contacted by a scam company calling themselves Excel Software, to remove a virus from your computer.
They are not associated with us at all, but we've had over 20 people contact us about it. We don't provide services to the general public and never take checks over the phone. If you've done a check by phone with them, call your bank and report that it was a fraudulent charge by a scam company and then also report it to the Attorney General's office for your state.
Please let us know if you need any more details from our company in your efforts. We can't do much but are happy to help with what we can.
Lynn Thames

Ticket ID: #501550

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1:25 pm EST

HP laptop computer faulty

I am very disappointed that I bought a HP laptop notebook which was unable to use Yahoo as a search engine. Despite 10 hours of trying to tackle the problem, 4.5 of which was online chatting to HP support I was still unable to solve the problem. As a result I have now given up and returned the computer to John Lewis for refund and purchased a different brand. Among the issues was an apparent outdated version of Windows installed requiring hours of deleting and reloading new software which still didn't work. In addition the support chat took several attempts to connect with 6 case numbers emailed to me. The final advice was emailed instructions to return to factory default settings. Those instructions didn't work from the first with an instruction to keep pressing F11 key every second for an indefinite time until an instruction appeared - I gave up after 60 seconds or so. Finally I get very frustrated that websites (in this case the HP website) have no access or links for customer complaints. When trying to communicate for support it required the serial number and I entered that correctly several times and it didn't recognise it. Neither was the product code recognised. Hours of frustration and wasted time - I have now returned the product and unless I get a satisfactory result from this complaint I will never buy another HP product and will let friends and family know of my experience.

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11:24 am EST

HP support for a printer installation hp officejet pro 8720

I contacted the HP web site as prompted by the printer and once arrived I started an online chat - the agent was unable to wirelessly connect my printer and he asked me to hold on while he sent the chat session to a more experienced agent - that 2nd agent proceeded to tell me that my brand new computer had been hacked by the Topiq malware and that they were not able to connect my printer because of this malware and they needed to transfer to a level 6 Microsoft technician - once connected to this level 6 Microsoft technician he demanded $400 to purchase security software - I tried to explain that I had purchased security software from Geek Squad plus I have a network firewall through my cable tv and internet provider - this agent with an Indian accent proceeded to become annoyed with me and told me that my cable tv company and the geek squad would not be able to help me and I needed to purchase his software right then - when I asked for a ticket # or a customer number and a phone # so I could discuss this situation with my husband he refused and began insisting that I make the payment right away and I hung up and contacted Geek Squad who assured me that my computer had not been breached and there was no malware on my computer and my firewall was up and running and all virus definitions were of the most current - he ran 2 scans and everything was working perfectly and he then was able to connect to my printer wirelessly and he was able to install the printer successfully.

I can't believe that HP would recommend support for their product that allows agents to try to rip off their customers by making up stories about fake malware - there is enough of real malware going around without this make believe stories - how can HP be affiliated with thieves? I will not purchase HP Products every again based on this experience and I will tell everyone I know to be wary of HP Support agents because they lie and try to steal money from you - this agent was trying to convince me to cancel my credit cards and to alert my bank that my computer had been hacked and it was all a lie to try to steal a few hundred dollars from me which is very upsetting considering I had just purchased an HP all in one computer with a 27 inch screen plus this 8720 all in one office jet pro printer - I will never purchase another HP product again based on this experience, I thank God I investigated before I became a victim of this fraud.

HP should be more careful what companies they allow to use their name - this is really a disgrace. Shame on HP.

Angela M. Thomas - Cliffwood NJ

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10:19 pm EST

HP junk computers, filth customer service

While I own 4 computers, I had decided to buy one as I own an 2004 hp that has never failed.
The new laptops are trash/junk I bought a 4 cpu, touch screen that had disk failure in 4 months so I call their so call trch center and got the now known hindi, realize that these guys get : (training"8 hours a day in a specialized computer school in india and then they hired by trash companies like hp instead of giving the job to americans.
Well the trash customer service rep asked me 3 times if I had another pc or only the trash hp, three times I told him I had others, on the fourth I asked him if he knew he kept asking the same, his response was"do you speak english? "to which I responded"are you an [censor]? " this is where hp proves they are trash and filth the rep proceeded to call me a mother fu_ [censor], nice training eh?
The new ceo care less about customers, only how much he can stuff hin hiss pockets before ba nkruptimg the company.
Buyers beware of trash disguised as a pc you are throwing your money away!
Hp has not answer me to this time

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2:01 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

HP hp laptop 15-bs0xx technical support/warranty request

1:46 AM 12/22/2017 Technical Support Customer Service Compliant...

Technical Support Request for a brand new HP Laptop 15-bs0xx, with 11 months remaining on warranty!
HP Laptop 15-bs0xx
Serial# CND7425W3N
Product# 2NV98UA#ABA

Issue: I'm experiencing technical issues with Windows 10 ever since upgrading the factory installed version to version 1709! The ONLY issue I'm experiencing is with Cortana. Under settings I have it all configured correctly, and specifically Cortana is NOT FUNCTIONING ON THE LOCK SCREEN, and under my personal Administrator account using a Microsoft Account. I researched the issue on Microsoft Support, and they recommended that another user LOCAL administrator account be created then when everything starts working transfer my files to the local administrator account, then delete my administrator account then start using my Microsoft account with the newly created local administrator account! I have done everything except delete my account and start using the Microsoft account with the new administrator local account? The reason I'm hesitant to complete the final tasks is because I have tested using Cortona With the new administrator local account, and Cortona responds and functions a whole hell of a lot better, but, still is not appearing on the lock screen, with any account? I have downloaded a 64bit version 1709 Windows 10 Home ISO, and I'm at the point of doing an in place upgrade? But, after all the time I have spent getting my current operating system the way I want, and having backups, restore points, and used my one time HP Recovery Media Creation. I am really not sure I want to go through all that again? IS THERE ANYTHING AT ALL YOU CAN RECCOMEND / IDEA, S OR MAYBE A REGISTRY FIX, OR UTILTY THAT YOU HAVE TO FIX THIS ISSUE BEFORE I CONSIDER IN PLACE UPGRADE, OR RE-INSALLATION?

They refused to assist me and wanted to charge me $99.00 for Smart Friend Service, After Just purchasing this laptop with 11 months remaining on warranty:

Warranty status details for your product: Active

Serial Number
CND7425W3N
Product Number
2NV98UA

HP manufacturer/base warranty
Warranty type
Manufacturer Warranty
Service type
Wty: HP HW Maintenance Offsite Support
Status
Active: Covered under Manufacturer warranty, 11 months remaining.
Start Date
December 02, 2017
End Date
December 01, 2018
Service Level
Stud Office Hrs. Stud Office Days
Stud Office Hrs.' Stud Office Days
Global Coverage
Standard Material Handling
Standard Parts Logistics
No Usage Limitation
Stud Turn-Around
Customer delivers to RepairCtr
HP Ships to Customer Site
Deliverables
Offsite Support & Materials
Hardware Problem Diagnosis
Extend your warranty
Extend your warranty

Service type
Wty: HP Support for Initial Setup
Status
Active: Covered under Manufacturer warranty, 11 months remaining.
Start Date
December 02, 2017
End Date
March 01, 2018
Service Level
Stud Office Hrs Std Office Days
NextAvail TechResource Remote
2 Hr Remote Response
Unlimited Named Callers
Deliverables
Initial Setup Assistance

I WANT SOMEONE FROM HP SUPPORT CUSTOMER SERVICE TO CONTACT ME: jason.[protected]@live.com, or [protected] ASAP!

REFERENCE SUPPORT CASE #, s

# [protected]
# [protected]

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HP escolated the case to a case managet

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5:30 pm EST

HP bad tech support

Today 12/13/2017, I found that my printer, HP Officejet Pro 8715, had no power. I immediately checked cables, power outlet and followed all direction on HP's web site. I then called Tech Support [protected]. I was put on hold and told it would be at least 25 minutes. So, I logged on to the on line support chat. I got a tech, Harry, who walked me through all the troubleshooting steps (I had already done all of these) and still no power to the printer. Case # [protected] to verify. I also kept a transcript of the online chat. He talked me into getting a carepack service contract for 3 years, says I could get next day service. He than said he would transfer the chat to someone who would take care of exchanging my printer. The transfer went to a Dave Nicole, but guess what? He couldn't take care of the printer exchange and I had to call someone else. I complained and he cut me off. ( I printed the transcript). I then called the tech support number and got Walter, he also wanted to troubleshoot my printer, until I stopped him and got his Supervisor, Alfred. (BTW they all speak heavy accented English and at times I could not understand what they were saying and had them repeat themselves until I could). Alfred, gave me two more phone numbers to call to get support. At this point I have be given the run around for over 4 hours. Yes 4 HOURS. With no solution in site and costing me $45. So I decided to try again with a new start. I called a number Alfred gave me [protected] and got a nice tech Jewels or Jules. She walked me through the same troubleshooting procedure for the 3 rd time, even though I gave her the case number and told her about my 4 hour ordeal. She said she would handle it and have her supervisor call me back within the hour. Well that hour has come and gone. So what do I do now? What is the point of offering a warranty if HP will not honor it? Is it the policy of HP to give all customers the runaround? How do I get my printer repaired?

I would like my printer repaired or replaced.

information
HP Officejet Pro 8715
s/ncn72bht02h model j6x80a fpu# D9L-1864001

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Linda AM
Defiance, US
Jan 25, 2018 9:14 pm EST

HP has always had a very good reputation. For them to completely ignore this situation, makes me think they have no interest in maintaining an A1 rating. This company, to me, is no longer legit. Very poor customer service. I had to go out and buy another lap top that I could not afford. I will never buy anything from this company again. And, I will make sure I tell everyone I know not to purchase from them.

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Linda AM
Defiance, US
Feb 18, 2018 11:37 am EST
Replying to comment of Linda AM

I do the very same thing. I tell everyone I meet and online not to buy their product. I should have called the local news show that looks into things like this and let them deal with them. I know nothing will ever be done at this point, but l will forever warn people about them.

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kodi06
, US
Jan 06, 2018 2:55 pm EST

I purchased a 17" laptop touch in 2016. While it was still under warranty per the tech support's say, the top and bottom began to separate. I sent it back for repairs and kept getting the run around and how they would offer me so much toward a new one. Again this laptop was under warranty. They ran me around so long I told them to just send it back. I had planned to take it to a local computer repair store. When it got back, nothing was fixed and they had broken the screen into pieces. In my opinion, they owe me a new laptop, but in spite of constant contact concerning this. They completely ignored me. I will never buy another HP and I would advise anyone looking to buy a new computer, stay clear of this company.

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12:05 am EST
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HP hp officejet 150 printer

I am in Alberta, Canada.

I am having ongoing problems with the HP Officejet 150. It rejects genuine HP ink cartridges. This problem started around March 2017. At that time, I spent countless hours troubleshooting over 3 days. I finally got the printer working. The same problem, happened again in November 2017. The printer is defective.

I am in remission from cancer and have been told by my doctor not to engage in stressful situations. Dealing with HP is very stressful.

A week ago, I wrote CEO Mr. Dion Weisler several times through the HP online complaint forum. He has not replied.

I tried contacting HP Canada and got rough treatment from phone reception there. They keep trying to transfer calls to the customer service clerks in Rio Rancho, Albuquerque, New Mexico (USA). They refuse to escalate my case to Canadian managers or Vice-Presidents (VPs).

I tried reaching HP Canada's CEO Mary Ann Yule but HP Canada phone staff said she quit 3 weeks ago. She only started in 2015. I tried leaving phone messages for HP Canada Senior VP, Ms Natalie Benitah, who oversees Printing. She will not return calls. The HP Canada office is located in Mississauga, Ontario. HP Canada staff refuse to say who manages the reception phone staff and refuse to state the address where their office is located, most likely to prevent customers from writing to senior staff.

I tried going through the so-called HP Executive Customer Relations (Customer Service Dept) located in Rio Rancho, Albuquerque, New Mexico. I spoke to several Case Managers (they are actually customer service clerks -- they do not manage other employees). I got bounced to a female supervisor, first name Karime. She called one day last week and, as compensation for my defective Officejet 150, offered me $7.00 CDN for a printer that cost me $314.70 CDN! I was very upset.

During the call, Karime repeatedly talked over my voice, and repeatedly interrupted me, however I held my ground. I told her that she was being rude and disrespectful. I asked to be transferred to her manager. She refused. I asked to be transferred to the senior VP of Customer Service. She refused. I asked for contact information for both of those people. She refused.

Overall, the whole experience with HP customer service has been very upsetting. In Canada, most companies do not treat customers that way. Given the mistreatment I received from the supervisor, Karime, I filed a harassment complaint with the HP Corporate Compliance Office.

In December 2017, I wrote the Canadian Broadcasting Corporation (CBC), which has two national TV shows ("Marketplace" and "Go Public") that address social injustices or consumer concerns. In my emails to them, I asked each if they were interested in doing a show on HP Inc.'s defective products and poor customer service. Replies pending.

I also filed a complaint with the Federal Trade Commission in the USA and a complaint with the Attorney-General for the State of California, Mr. Xavier Becerra. Replies pending.

I bought my defective HP printer at Staples Canada whose headquarters are in Ontario. I filed a complaint regarding HP with the province's Consumer and Corporate Affairs Dept. Finally, I contacted the Government of Alberta with a complaint regarding HP to the Ministry of Government and Consumer Services. Replies pending.

I was shocked to learn that a Class Action lawsuit was recently filed against HP Inc. in California by six Americans. At least three American law firms are involved. A law firm in Toronto, Ontario, Canada is also calling on Canadian consumers to sign on to the same Class Action lawsuit. I saw a posting about that on Facebook in early December 2017.

The lawsuit is about consumers who own HP printers and who use non-HP inks. On September 13, 2016, HP allegedly reached into HP customers' homes and changed the firmware on their printers such that those printers could no longer use non-HP ink. HP did this in the UK as well and possibly other countries. The British Broadcasting Corporation (BBC) did an online article about this in 2016 because so many British customers who owned HP printers were outraged. They could not get their printers to work.

It appears that HP is now in a lot of legal trouble. HP had no business changing firmware on printers that customers bought. In my opinion, this is considered to be an unfair trade practice and, if so, such practices are illegal in Canada and the USA. As of December 10, 2017, the lawsuit is still pending, and has not yet gone to trial. The lawyers have asked that the lawsuit be heard by a jury (not by a judge alone).

The firmware change by HP affected a lot of HP printer models, in particular some of the Officejet models. I have an Officejet 150 and I believe that my firmware got screwed up by HP because my printer seems to reject certain brand new genuine HP cartridges but not other genuine HP cartridges. I have never used non-HP ink even though it is not illegal to do so. I spent over $150 CDN this past month alone buying several genuine HP cartridges trying to find a HP cartridge that would work.

Over the past year, sales of HP printers and HP inks started dropping. I suspect unhappy HP customers have begun switching to other printer brands. In an attempt to prop up sales, HP bought Samsung printers.

I will now contact a third party to get the names and phone numbers of the manager who supervises the supervisor Karime, and the name of the senior VP for Printing at HP Inc. in Palo Alto, California.

As a consumer, I do not put up with abuse from customer service staff, including those at HP Inc. I have been a loyal HP customer. I don't care if I have to spend 5 years fighting to get my problem solved. If it takes that long, that is what I will do! Every consumer should be treated with dignity and respect.

To resolve my problem, I am asking HP to show good will by giving me:

1) a replacement Officejet 250 or similar (the Officejet 150 is now discontinued); 2) at least six ink cartridges for the new printer; and a three-year warranty for the new computer.

As a sign of good faith, I will return the defective Officejet 150, the power cord, user manual, and several defective HP ink cartridges -- all at my own expense.

Thanks for reading my long, sad story. I will keep you posted.

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HP printers

I have used and recommended HP printers to owners and employees of the businesses we worked with for at least 25 years. Our previous HP printer lasted only a couple of years the latest, an Office Jet 7612 all-in-one, lasted only a year and a half. When I went to the HP website, I had to put in the model number and/or serial number. The site did not recognize either. I tried calling HP support, when I actually got a person on the line they said to call another number, then another until I gave up. It was a very frustrating ordeal! Actually each person I talked with said to go to the HP website, which didn't work.

Even when the printer worked it would refuse to run when ever everything was not perfect, often refusing to print black unless all of the color cartridges were genuine HP, were full of ink and firmly in place. Also it was very difficult, if not impossible to scan, when everything else was not perfect.

The HP ink cartridges are very expensive and run out relatively quick! Partly because they waste ink every time the printer is turned on (going through it's testing phase) and sometimes after a few pages had been printed.

I will be shopping for another printer this weekend. I will look first for anything that is not HP. I will also look for the cheapest I can find (if they only last for a year or two) and use the scanner I had before the latest printer was purchased.

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About HP

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HP, short for Hewlett-Packard, offers a range of technology products and services. Their portfolio includes laptops, desktops, printers, and business solutions. HP caters to both individual consumers and enterprises, providing hardware, software, and related support services.
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Overview of HP complaint handling

HP reviews first appeared on Complaints Board on Jul 17, 2006. The latest review HP official forum was posted on May 9, 2024. The latest complaint Laptop HP 17t-by300 CTO was resolved on Apr 02, 2022. HP has an average consumer rating of 2 stars from 764 reviews. HP has resolved 233 complaints.
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