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HP complaints 763

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6:12 pm EST

HP instant ink delivery

The first delivery I received through the InstantInk program was defective, and my printer stopped working. Although my account was billed for the second delivery, I never received it. I called customer service 15 minutes before closing, and waited on hold until exactly closing time at which point I was told that the department I wanted was now closed. There is no email option for customer support, and I work during the day, so in order to straighten this out I must do it during working hours, which is not possible or wait until the following weekend, during which time I will not be able to use my printer. Never had any problem when I bought the toner at the store, only when I started the InstantInk delivery option.

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9:53 am EST
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bought a computer 6 months ago at wal-mart because i only like windows 8, not 8.1 or 10, so i bought this new hp 2000. at first, all was fine but then, i could get on google to play my music or purchase movies, but i couldn't play my movies. i didn't think a lot about it because i watch the movies on my google nexus, but the computer wanted to upgrade...

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6:03 pm EST
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My order was switch Your cart Back to shoppingLive Help Print Your items Product nameEstimated ship dateQty.Total HP ENVY 750se Desktop HP ENVY 750se Desktop N3G97AV#ABA_1 Hide customized details Blu-ray Writer and SuperMulti DVD burner HP Wireless 802.11 a/b/g/n/ac 1x1 with Bluetooth M.2 NIC (Stone Peak 1) No Additional Security Software HP ENVY 750se...

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1:12 pm EST

HP envy x360 laptop

I purchased a new laptop a couple of months ago, a HP Envy x360, and without a doubt, it is the WORST LAPTOP EVER! If you even breathe on it, it moves to any place but where you want it to. I have owed a lot of HP's, but this is the worst and I will never own another one because of it. It is so touchy that you spend all your time trying to get it to do what you want it to, instead of what it wants to do. I absolutely hate this laptop! I think you should take it off the market and refund every ones money.

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9:46 pm EST
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It has been a year and several phone attempts and sent computer back 3x to them it still is not working it takes 10 minutes to write a 30 second e mail sometimes it actually types backwards locks up doesn't respond they told me my warranty was up several times before the year was actually up. they said they are going to replace it with comparable system but...

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3:14 pm EST

HP smartfriend service

Dear Sir/Ma'am, I would like to request a refund. When pushing the SmartFriend product to me you represented that your technicians had the ability to remotely log into my computer system to clean out all corrupt files and recover my files. You convinced me. However, after I signed up for your service I was given the run around for two days, and none of your technicians that answered the phone could resolve my issue. Contrary to your promise that you could remotely log into my computer and help me recover all my files, your technicians recommended that I buy a new system, arguing that no software is built for the computer system HP sold me years ago. Therefore, to resolve my computer problem, I had to look for help from a third party.
SmartFriend Service COMPLETE PLAN 12 MO [S06]. Agreement Number #: CA000004139429-0001 Purchase Price: $199.99

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Barbara Nathan
, US
Oct 30, 2021 1:15 pm EDT

I have been a long-time HP Complete Subscriber. I pay $14.99 per month, which entitles me to call 24/7 for technical support. Lately, the waits to speak to a technician have been ridiculously long, and today, Sat., 10/30, was the worst ever. I started calling at 12 noon ET, and an hour later, after five failed calls, I am still waiting for service.

I need help with three issues that technicians have helped me with before, But the first technician said he couldn't help me without even agreeing to gain remote access to check the problem. Then I called four more times, again waiting more than 15 minutes each time to get a live person, only to be disconnected while giving my ID information.

This is completely unacceptable. There must be something wrong at your end that I am constantly being disconnected. Also, you need to hire more qualified technicians.

Now, in my fifth call, I told the technician from the start that if we get disconnected, he must call me back. He then asked me what my issue was. I said that first, you need my phone number in case we get disconnected. I then gave it to him. Then I started describing my problem again, only to be disconnected for the 4th time in a row.

I would like some adjustment to next month's bill. Also, I would like a technician to call me ASAP today (I will be home for another hour) so I can get help with my problems. My phone number is [protected].

I trust that this complaint will receive your immediate attention and response and one of your technicians will call me promptly.

Barbara Nathan

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Barbara Nathan
, US
Oct 30, 2021 1:13 pm EDT

I have been a long-time HP Complete Subscriber. I pay $14.99 per month, which entitles me to call 24/7 for technical support. Lately, the waits to speak to a technician have been ridiculously long, and today, Sat., 10/30, was the worst ever. I started calling at 12 noon ET, and an hour later, after five failed calls, I am still waiting for service.

I need help with three issues that technicians have helped me with before, But the first technician said he couldn't help me without even agreeing to gain remote access to check the problem. Then I called four more times, again waiting more than 15 minutes each time to get a live person, only to be disconnected while giving my ID information.

This is completely unacceptable. There must be something wrong at your end that I am constantly being disconnected. Also, you need to hire more qualified technicians.

Now, in my fifth call, I told the technician from the start that if we get disconnected, he must call me back. He then asked me what my issue was. I said that first, you need my phone number in case we get disconnected. I then gave it to him. Then I started describing my problem again, only to be disconnected for the 4th time in a row.

I would like some adjustment to next month's bill. Also, I would like a technician to call me ASAP today (I will be home for another hour) so I can get help with my problems. My phone number is [protected].

I trust that this complaint will receive your immediate attention and response and one of your technicians will call me promptly.

Barbara Nathan

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OpenSuse_
, US
Jan 23, 2021 8:16 pm EST

You should know that recovering files can be posible if you use the right software. This process is long because depends on how much info you had. Also sometimes is needed to remove the Physicals Drive to use an enclosure (A device that will make a internal drive to act as an external drive) I do not believe you will remove all the screws on the PC and take the HDD apart to plug it in on another PC so files can be recovered. I have seen lots of "Americans" have a "Laziness" and wants to resolve everything over the phone. Most "Americans" do not like to research on how to do something.

And when something does not go as they want they just blame on others. Beside they get worried for awkward stuff like "Photos" my gosh so banal stuff they worry about.

As an IT I can tell you with property. You have to learn to verify the info before paying for something.
If you are more than 60 try to look for local Techs if you have a PC problem. The phone is not a tool for solving Technical Issues.

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8:23 pm EST

HP printer hp oficejet 5740

Will never purchase another HP printer or product. Purchased HP Office jet 5740 HP has "wired" this printer to sell more ink products. My work is constantly interrupted with messages that ink is low, I need to order ink, do I want to purchase ink, ink cartridge is not an HP (I've only used HP cartridges), paper low, use certain kind of paper... you've missed a reward. CRAP ... Can't figure out how to stop this annoyance and I don't need this interruption and grief when I'm trying to work.. NO MORE HP Products.

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11:21 am EST

HP pavilion 550-a114. computer terribly. slow and constantly locks up

I bought this computer new never used before and have had problems since the first boot. i updated my old windows vista to this new computer with windows 10. nothing but problems. takes more than 10 minutes just to boot if it even does. I have very fast business class internet so it is not my internet connection. if it happens to complete the boot up, 90% of the time you will log into a program and it will freeze/lock up within a few minutes . sometimes a system reboot will help until it decides you've worked long enough then locks up again. i have turned off all of the useless apps it forces you to use to help speed the reboot up but it doesn't seem to help. i got my old computer out still running windows vista and i have no problems with it. this computer is a waste of time and money and causes nothing but frustrations.. buyer be ware.. DONT BUY HP!

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12:29 pm EST

HP hp officejet pro 6830

Although this is a very poor product it's is not about his that I am writing to complain but about the attrocious customer service. I called in on a Tuesday to complain about my printer giving me a print head error to which they told me that they were having issues with this printer and would therefore be sending me out a new one for next day delivery. When I asked what they were sending me, I was told I would be getting a brand new printer never used by anyone. One the printer arrived 1 day later than promised, I plug it in to realize that it was giving the same error. When I contacted the customer service number I was told that the product they sent me was a retrofitted item and they would be happy to replace it for me with another model. This was a Friday morning I told the gentleman the importance of having this to me ASAP. I have a home office and needed the pro Inter urgently. I was told it would be sent out and if not before by Monday I would receive it. Monday around noon I decided to check with ups who told me they had nothing for me. I then proceed to contact HP. I spent 40 minutes on hold and nothing was resolved. I had to hang up and call them back again to get this resolved... Again I spent over 1/2 hour to finally get someone to tell me that they were going to ship out a new printer the same day and that I would be getting it who thin 48 hours. This is not the proper way to deal with customers. Misleading and misrepresenting will NOT make people happy and make them want to buy your product.

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Dissatisfied HP Customer
, US
Apr 12, 2016 7:18 pm EDT

I've had the misfortune of buying the same printer. I am on the 2nd replacement. I am grateful that I had good customer service people though. They told me that I couldn't get a different model. I hope they change that policy because if this one goes down, I will not want another one. Also, once you put ink in it, that cartridge can't be used with the replacement. So you waste all that ink. Ask for replacement ink.

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8:42 pm EDT

HP hewlett-packard desktop pavilion 500-c60

I bought this computer over a year an half ago, as soon as it turned one year old, have had nothing but problems with it, plus talking to your tech supports. I had to have a new a hard drive and recovery disk sent to me and I had the Geek squad put it in. It worked fine for about a month, then I got the same problem again, saying that No boot disk detected or hard disk failed. I did call support, they just transferred me to 3 different agents, almost the 4th one, but I said no and hung up. I ran the diagnostic tests that they suggested before, the first one passed, so the computer worked fine for a week, then I got the message again of No boot disk detected or hard disk failed. I am absolutely disgusted with this computer, your company and your support. Most the time you can not understand the agents, because you hire foreigners, even for the United States customers. I bought the HP computer, because I had one for over 8 years and never gave me any problems, so I decided to buy another because Windows XP was not going to be supported any more. I would never recommend this company for computers again.I don't know what kind of product you make or the hard drives you put in the computer, but its not quality like it use to be.

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3:34 pm EDT
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HP hp smartfriend service

I was having problem with my hp spectre x2. I had connected it to an external monitor (Asus pb278q) using hdmi. It used to work fine but starting from about two months ago, the display started acting strangely, i. E. Flickering, showing only partial screen or distorted pictures, and going completely blank after a short while. I checked the monitor with my macbook pro using hdmi as well, the monitor worked fine. The display of the hp spectre x2 also worked fine. I figured it was due to the graphics card going bad. At the same time I was also having bluetooth problem, my microsoft surface mouse and inateck bk1003e keyboard could not maintain stable connections. Since I bought an hp care pack for additional 2 years of warranty, I felt at ease and called hp tech support on august 31, 2015.

My ordeal started right there. I wasted hours and got transferred 6 times (!) and went through tech support, customer service, sales, and back to tech support. I had to describe my problem almost every time. Finally they claimed it to be software problem, not hardware problem, therefore care pack won't help me. I got roped into signing up for its hp smartfriend (Subscription) service for a year at $200 and got put on hold again. By now it was dinner time, I decided not to wait anymore and hanged up.

On september 7, I called back with the case number ([protected]) waited another 20 minutes before talking to a live person. Unbelievable, I had to describe my problem yet again! I don't know what the heck the case number is for! The tech rep just asked me to check this and check that, including checking the mouse and keyboard to make sure they have battery power and they could work (Ironically) with my mac! Then, finally advised that I need to erase my drive and reinstall the operating system!

The problem is: if reinstalling guarantees it will work, I probably weren't against it so much, but I have no guarantee and I do not have the time to just test it out for the heck of it! The service and the advice offered are useless, from my point of view. I would rather just take the computer to some local shop and have it looked at.

Since I had determined that the hp smartfriend is neither smart nor a friend, I decided to cancel the service and have my $200 refunded. The service rep reached me today (September 17) and told me, since I have already used the service, I owed them $100 (Regardless whether it was useful service or not) and they would only refund $100!

My advice: think thrice before you sign up for this service!

The resolution I seek? Get the thing working again or replace it with a working one (Either with my current hard drive installed or its content replicated). If the company sends me a new, working spectre x2, I can get the hard disk content replicated myself and then send the non-working one back to hp!

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3:30 pm EDT

HP hp customer service

Mon 3 - first time i call and place the order, she tells me it'll be at my door in 3-5 days

Fri 7 - second time someone tells me there is a shipping delay with PUROLATOR - assured me it would ship by mon/tues - and that shes contacting them and said she will call me back within 24 hours
never called back

Tues 11 - live chatted with someone who stopped responding to me - so i call in and was told that the laptop that i ordered that was READY TO SHIP was being BUILT and that was why it hadnt shipped yet. he said to wait for wednesday/thursday and that it should ship by then
no shipping

Wed 12 - i go online to check my order status to see if its shipped, and it said no order found
so i call in, the girl tells me that HP is in the middle of splitting into two separate companies and that was why there was a shipping delay ON THEIR END she said she would contact back office as to why the order looked like it was cancelled but there was no cancellation request (this was at midnight when they were closing phones)
ive heard nothing back so far

thurs 13 - call in, ask for supervisor and was told that there was no supervisor, so the woman told me she was head for Canada (right, like she'd be answering phones like the others below her) was told that shipping was closed for five days, she ignored what i told her that happened yesterday - that there was no order found but no cancellation request, told me she would email shipping to expedite the order she promised that she would call me TODAY to tell me what they said - then she told me to call their complaints line, because complaints are important and help them fix problems, gave me the number, and then HUNG UP
called complaints - no such number is in existence
She called me back. Someone cancelled my order without permission or a request. She told me they might not have any more of those laptops in. I never got an email confirming a cancellation. The charge is still on the credit card. I asked for a cancellation email and was told I would get one shortly (still haven't received it) and she hung up.

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10:15 am EDT
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HP delivery delay

Its with great pain I am writing this email to update you on my recent HP Online shopping experience.
I have ordered an Laptop under order no xxx on 7th May (Thursday) just around lunch time (SG Local time), through telephone with HP staff.

It was confirmed by the staff that I might not get the delivery same day but the next day which is 8th May to my home delivery address. I only got the email with the order details and there was no further email confirming delivery and other progress...

I have called 2 times HP customer number [protected]) once at 12:00 noon & another at 5:29 pm SG local time, ..Both time the customer support/Order team confirmed that the delivery will take place on 8th May...

I have been waiting for the delivery the whole day at home however it turned out to be No Delivery from HP (now the time is 8:02 PM SG time).

I am totally dissatisfied with the Quality of Service and Fulfillment from such a big company like HP... I dont expect such a bad customer experience with HP...

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7:20 pm EDT
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The wait time for smartfriend assistance is just awful. I can't do or hear anything becasue of this annoying music. Can't you add the service that you will call us back when a technician is available. This is a waste of my time and i am extremely annoyed. Also, you website is so difficiult to navigate to find this place to complain. I am so disappointed and frustrated.

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9:19 am EDT
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HP ink replacement cartridges

I am a homeowner, I have a desktop computer that I use frequently and also a printer that I use frequently! I purchased a HP printer and when it was time to replace the ink cartridges in an attempt to save a few bucks purchased them from LD ink co, a reputable supplier of replacement cartridges the printer won't accept them(only accepts genuine HP cartridges, available at a ridiculously high price of course)so being stuck at the time, I purchased 1 black cartridge, and when it runs out I am throwing this piece of junk in the rubbish and finding a printer that will accept generic cartridges! I will never purchase another HP product and will do my best to discourage anyone I know from buying anything HP. I realize you could care less but I hope more people will see the light and dump your products!

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pradeepta
, IN
Nov 29, 2009 9:30 am EST

although my laptop is under warranty period but their authorised service center is not cooperating in giving me services

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Johnk83776
Fairfield, US
Oct 09, 2009 3:30 pm EDT
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HP sold me a CD containing driver software they knew to be obsolete and usles and now refuse to refund my money because "the policy is 21 days."

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from_plano
Plano, US
Apr 27, 2011 1:37 am EDT

Order a laptop for free shipping. And then return it for a full refund. Let them pay for the shipping. They lightened your wallet, now you do theirs. Ask your friends to do that as well.

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11:20 pm EST

HP wifi is not working properly

On february 22 2015 I had send my hp laptop under souq warranty to repair it through speedex courier service. The complaint was its wifi adapter is not working properly. On march 04 2015 I got the item back with informing me that it is repaired. Now the thing is same problem is existing now. warranty team didn't contact me for checking the complaint . Without doing anything they send the item back. Its a total wastage of time for me.

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mr johnathan
, SG
Jul 08, 2011 3:54 pm EDT

sell us a hp laptop for $500 and haven use untill 2 month keep having problem cant turn on and go back more than 6 times to ask for repair but not a will 1 week plus cant on again.

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Nicole C
, US
May 25, 2010 2:17 pm EDT
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I was on a web sit to win a free laptop, I had goteen to a part that i had to buy something so i just left the website i didnt want to have to buy stuff. Well 2 weeks after I got a call from the same web site tellin me that if i sing up for something I would have my laptop so i did and I still have no laptop.

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Cnong
, MY
Sep 01, 2009 3:25 pm EDT

My friend post me 1 laptop in a box together with some other accessories, handbag and money. But until now we still havent recieve anything yet over a month plus.

sender name is: Angelo Costa (Italy)
reciever is : Sinong Tama James (Malaysia)

please respond.

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Charoo Sharma
,
Sep 25, 2007 12:00 am EDT

I was told that I would get TV tuner card in first week of aug, 07. No communication also. Phone no given gives recorded message. I think Rs. 500 have also gone waste, what to talk about free TV tuner card. I feel ditched. Don't buy HP products.

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VICTORIA ELIZABETH
Toronto, CA
Mar 28, 2012 9:52 am EDT

HP sell us a laptop for $500 and haven use 10 TIMES and so noisy and danger for kids .My son have HP LAPTOP Model G61.300CA .So noisy and so scare burn .

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bhat
,
Oct 16, 2007 10:03 am EDT

Even we bought a laptop in July, they were supposed to send
free headphone, webcam after sending dd. Till now, nothing has come. Waste of money and time trying to contact office!

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8:32 pm EST

HP buying of battery for laptop

Jan 30 - I called Hewlett Packard (HP) service centre here in Singapore to make an order for a battery for my laptop. Paid for it and they said delivery shall be made within 5-7 working days. On the 8th working day, Feb 10, they called me only to say that my order was out of stock. They said they will give me a refund and advice another centre who may have my order on stock. Have not heard from them since and now I spend time chasing them where my money is. Is has been over 3 weeks (4th week now) since I paid for my battery.

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NikDen
Denver, US
Apr 23, 2009 2:29 pm EDT

selling, sending units to whom they want, charging what they want...cartridges are bad do not even fit...nice job, perfect company...this is how the business supose to be done in USA ... very good reputation, customer oriented sales persons ...if they have to kill you to make a sale they will...congratulations guys

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hhbsks
SF, US
Apr 01, 2009 5:02 pm EDT

Sent my laptop in for a warranty recall fix of the left hinge between screen and base. Repair technician repaired hinge and re-imaged my hard drive without authorization.

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koomen
pembroke, GB
Aug 11, 2011 1:38 pm EDT

My laptop will not accept your disc, I am sick of complaining to you. In Spain I have a Canon mp490 which works perfectly. it installed immediately..I am now in the U.K. In Wales and cannot use my printer..I have recently been in hospital with a fractured jaw, and need my printer for immediate use..Printer here is HP deskjetf4280
Sincerely .

Joanna Koomen

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mhicks
san antonio, US
Jun 13, 2011 9:07 pm EDT

MY HP PAVILION IS ONLY 2 YEARS OLD I HAVE ALREADY HAD TO DO A SYSTEM RECOVERY AND NOW IT HAS SHUT ITSELF DOWN AND WILL NOT TURN ON CUSTOMER SERVICE IS RUDE AND OF NO HELP. DO NOT BUY HP PRODUCTS.

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john blackmore
croydon, GB
Jan 30, 2011 12:24 am EST
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I purchased the HP Photosmart C5280 Printer less than two years ago.
It has now completely packed up despite careful handling of the product.
Unfortunately just before it packed up I had bought two expensive cartridges so am now more or less forced into buying
another of your printers!
Very unhappy about the whole situation!

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Danielle
, US
Aug 25, 2010 3:14 pm EDT

Bought an HP printer that their marketing material said could use a photo cartridge, material packaged with the printer said to use photo cartridge, when put photo cartridge in printer would not work, said cartridge was incompatible. Now HP says f2210 printer does not support photo cartridge, although list of supported printers on ink cartridge box says 2210. They offered a refund on cartridge, but not on printer.

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shanemac
broken arrow, US
Jun 12, 2010 12:17 pm EDT
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Hp plasma TV popped and quit working. TV has approximately 4000 hrs of viewing time and is supposed to last 60000hrs. Hp customer service suggested I find an outside repair shop or buy a new TV as I have a discontinued model. They shouldn't be allowed to cop out on their claims by saying its discontinued. At the very least they should be willing to refund some of the $1600 I paid for the piece of junk.

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Argoman
, US
May 06, 2010 4:21 pm EDT

HP customer service is terrible. Received a new desk top which was missing antivirus software I had purchased. Thought it would be a simple call. Over 3 days I spoke to total of six people. The last call went on for 90 minutes. Still no resolution. One person told me it should ahve been preisnstalled and I should send the computer back. Another told me that they should have sent me a disk. All they need to do is send me a disk for me to install.

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CR Chapman
, NL
Mar 20, 2010 2:19 am EDT

I am an American living in Europe. I purchased an HP printer in the United States. On a trip to the USA last July I purchased ink cartridges for this printer. I am now discovering that they will not work. The packaging on what I bought states that they will work in my model of printer. HP will not refund my money. This is very bad business practice and false advertising.

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David Mayfield
Riverside, US
Dec 15, 2009 8:34 pm EST

Over The last 5 days, I have spent a total of 7 hours on the line with tech. support people from other countries. I have not gotten anywhere with them. I have asked many times to be refered to an agent in the United States, and I am told they are not allowed to do that. I have Paid for a " In Home repair" But Can't seem to get past these people from out of the Country.

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8:26 am EST
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HP hp won't replace defective printer

We purchased a new HP T790 Designjet printer seven months ago. It has been a nightmare. We have had constant problems with it, and it has really been an interruption in our business. They expect me to spend hours on the phone with them while they tell me to "try this" and "check that." Don't they know I have real work to do? And they have sent technicians out and the technicians have told HP to replace it. But the staff in Bangalore, India keep stalling. We have had four different case numbers with HP tech support, and it has been a continual hardship for seven months now. I have asked for a new printer or a refund (it is in warranty), but I keep getting stalled and stonewalled by Indian tech support stating, "We are trying to decide what the next action is." And it is still not resolved. Based on our experiences here, our business can not recommend HP Designjet T790 or T795 printers.

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Resolved

HP finally did send us a new plotter to replace the defective one, and also sent technicians to install it and make sure it is running right. Which made our business very happy.

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4:55 pm EST
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HP hp notebook 15

After microsoft destroyed WindowsXP i had 2 unusable computers, i e 2 computers destroyed by microsoft. So I had to buy a new computer. Instead I landed up with hp Notebook 15. I bought that machine in May 2014. hp has put something in it called windows8 which judging by the malfunctioning it is guilty of must be a some serious type of virus. From May till August that machine demanded daily support. Nothing in it functioned. In August hp told me I needed to adjust the sensitivity, speed and special functions in the machine which caused the malfunctioning and which the thing called windows8 refused to reveal the whereabouts of just as it provided no information on any of what it caused the machine to do. Yesterday evening about or before 6 p.m. I opened a packet containing an unused dvd with a film on it called Australia and inserted it in the machine. Immediately it was grabbed by the dvd-dictator hp has put into the machine. The thing has the very misleading name of Power DVD 12 and is the pride and joy of a company called cyberlink. It kept stopping the film. I had to wait one and a half hours for the thing to resume playing from chapter 15 to chapter 16 and 29 hours after the dvd-dictator grabbed the dvd the thing still has not resumed playing chapter 17. Yesterday that thing made it necessary for me to do my best to fathom out how to contact hp support as there is none in Sweden. Finally I got it through Facebook. After 4 hours of contacting hp support I had to refresh their machine since it was impossible to use. I had followed all the instructions in the webpages referred to and did the downloads i had to and changed the settings to try and prevent the dvd-dictator from grabbing the dvds. No option is provided by their machine when a dvd is inserted even though I speculated in the settings that an option be given. The only change that occurred was that I could neither listen to any cd nor watch any dvd. After doing the refreshing hp suggested i was told to let hp know the results. That was at 1 a, m. Today when I try to access and reply to that comment I am told the comment cannot be accessed. It is now 10, 20 p.m. Can anyone tell me if Linux Ubuntu works with hp Notebook 15? Refreshing their machine removed my Office 2007 so now I cannot continue the census transcription i need to finish. So i wonder if installing a computer system would get the machine to function like a proper computer. i have had more than I can stomach of the thing called windows8. Never before have i been exposed to the like of this machine hp Notebook 15. Never again will I even give any product hp is responsible for the slightest attention when i am out to buy something. On the contrary if no other product is available than the one hp is responsible for I shall definitely not buy. Oh yes and hp does not allow you to send them screenprints proving how their machine malfunctions. Someone called Redstone Miner in Borkefer says he can understand why people hate Dell but not why anyone would hate hate hp. I hope he gets to read what I have related because what I feel about this machine can only be expressed with expletives and i do not like to swear. I forget to mention that I am unable to register hp Notebook 15 as provision of neither the information I was told I had to find in the machine nor the information on the box the machine came in results in recognition and hp demands that information. Consequently no chat is permitted, no email is revealed so no support is available where I bought their machine and the link sent as a solution for learning their machine better cannot be accessed. hp uses no-reply email addresses further complicating contact.Consequently hp is to be congratulated on the responsibility for the addition of yet another subscriber to the I Hate hp Facebook page. hp has truly deserved it.

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6:02 am EST

HP poor manufacturing

Awful purchase. Borderless printing is non existent, was very noisy, it struggled to pick up paper from the in tray if the pile was below 1cm & after 18 months of use (low use i might add) it stopped being able to pick up paper full stop.
After spending over £100 on this item I'm left out of pocket after a year and a half...6 months out of warranty & no offer of any help from HP past suggesting i buy another of there printers with a 15% discount.
Disgusting customer service & bad manufacturing...HP are no longer the company they use to be!

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Conrad A. Rousseau
Sonerset, US
Jan 07, 2009 3:39 pm EST

Gentlemen,
This scanner does not scan worth a DARN it prints even worst at this point it does not even work. Every experience I have had with this piece of equipment has been bad. Based on the experiences I have had I will never purchase any future equipment from your company.

Conrad Rousseau

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HP, short for Hewlett-Packard, offers a range of technology products and services. Their portfolio includes laptops, desktops, printers, and business solutions. HP caters to both individual consumers and enterprises, providing hardware, software, and related support services.
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