HP

Heads up to whomever reads these that I got a contacted HP to get help when the scanner on my HP printer quit working.

The on-line AI technical "assistant" transferred me to a human technician who immediately dove into my computer (I think) and supposedly showed me 21 THOUSAND error issues that supposedly needed to be rectified before the scanner could be fixed.

This HP technician told me this problem and all other possible future problems could be fixed by a "maximum security package" for both our computers, phones, TVs AND printers for $299 for one year, $399 for two years and $499 for five years. Not wanting to deal with these problems, and having confidence HP would be around for the duration, I want for the longest term option.

It started to seem strange when the supposedly HP tech said he didn't need access to our other devices to link them to the security coverage. I took his word for it until he presented an invoice for the 5-year warranty, which didn't list any of the services to be provided, was on letterhead my grandson might have conjured, and had "US Repairs" instead of "HP" on the letterhead. His response to my question about the last point was completely incoherent. I told him I wanted to cancel the purchase and he said it was too late.

When I questioned him further about his company's relationship to HP, whom I had originally called, he started telling me I wasn't listening properly but never addressed my concerns and said nothing more could be done.

In thinking it over last night, I looked up US Repairs and found they were a warranty service for refrigerators and dishwashers as well as computer equipment. The website had icons for all these products, plus a "Make a Complaint" button. I clicked on the last of these, and then all others, none of them worked. The website's "contact us" page had a form to fill out, and I made sure I did so completely; upon hitting the send button, it kept telling me I had not filled out the form completely.

I called HP this morning, and they said they had no record of the transaction. They also said they would have only charged a faction of that price if extensive work was required. Because I had not written down HP's referral number when I was sent to who I was told was HP's technician, they said I could not help them further.

Turns out the phone number on the US Repair website is the same as the "billing" number on the receipt AND the number of the technician who provided this "service". Based on my phone number, no doubt, the call was routed directly to the tech, whom I asked to transfer me to the billing dept. He must have sent me to the guy two chairs over, because I could hear them whispering during the entire, and entirely unpleasant conversation.

It wasn't a good sign when I told the guy in the billing dept. that I had a complaint and he said "we get them all the time." I told him I remained concerned that HP was not standing behind a 5-year agreement; that I was willing to pay$100 for services rendered and wanted the remaining $437 refunded. He said that would be no problem. He asked for the $37 to cover taxes and I said "fine".

Then he started reselling me on the product I told him I didn't want and berating me as "old" for not seeing its value. He also said he didn't want my money if I wasn't completely satisfied, so I said "fine, refund the entire amount." He then started calling me a liar for not sticking with my reasonable offer after he insulted me.

Needless to say, this is not the level of service quality I expected when I called HP for help.

BEWARE OF HP TELEPHONE BAIT AND SWITCH SCAM!

I called in to order a laptop on 8/26/2022. The representative who took my order worked out pricing with me to include the laptop, multiport hub, and a 3-year Care Pack. The price was very good, and I was pleased. I asked the man to reconfirm the order, and specifically that the Care Pack was included. He assured me it was. He told me it would show up in the order confirmation email.

I received the email... no Care Pack was included, so I called back in. The next guy tried to sell me lots of things, including the Care Pack that was supposed to have been part of my order. He told me it wasn't part of my order but he could add it for $200. After explaining what happened multiple times, and a few attempts by him to sell me software, printers and ink refill packages, I asked him to escalate to a manager. He agreed, and dumped my call into a hold queue. 

After 40 minutes of lousy hold music, and a parallel-but-futile attempt  to work through the Chat feature, I was connected to a different frontline sales person who knew nothing of the order! This woman again tried to sell me the Care Pack I had previously  purchased, but agreed to connect me to her manager. I asked her to stay on the line while she transferred my call, she said she would... BUT she quickly dumps my call into a technical support queue and disappears.

Meanwhile, the Chat person is trying to sell me the entire order all over at a much higher price. By now, I'm curious just how horribly HP would treat me before this sad experience ended. So I hung in there on both Chat and the phone.

The Chat person finally suggests that a manager should review the call to see if the sales person did what I claim he did. I agreed with this, but then she tells me she'll get back with me in 24-48 hours! They took my money quick enough, but now it's going to take 2 days to figure out what the guy committed to selling me? I think not.

In the meantime, my phone call is still in the technical support queue with bad music and an intermittent message informing me of "longer than usual wait times"...

After well over an hour of this hellish run-around, I finally gave up and canceled the order.

I have purchased HP computers exclusively for many years, and that loyalty would have continued. However, after the unscrupulous business practices I've experienced in this process, along with the difficulty in getting them to honor the Support Agreement on a previous computer, I doubt I will buy another product from HP. If they treat me this way at the point of sale, how can I believe they'll stand by their commitments later on? Beside, I found a superior machine for much lower cost, and that company was honest and straightforward through the entire buying experience.

Dear HP Support Team;

Greetings.

I am using HP Device (Laptop) from three years, receive notification for New updates, which I clicked, After updating I restart it and receive for BitLocker Recovery and unable to login, even though I tried with my account from another device but failed. Please advise.

Email : [protected]@hotmail.com

Since agreeing to this hp offer of almost free ink cartridges i've not had control of my printer, everytime I try to print my e-mails, documents, etc. I have problems, the most recent being all I can print is 5 pages of "technical nonsense" to a 78 year old non high tech senior. I don't understand one iota of this printout which is using the ink i'm supposed to be using for my personal printing... Help, let me out of this nightmare, let me buy my own ink, at whatever price, so I can at least regain control of my own printer. Thank you.

The laptop HP Pavilion 360 Convertible Laptop Recently Brought in Muscat Oman.

The Hinges Of laptop cause bit problem in the beginning, lately then had a strike in display that cause small area broken near on hinges part so i want to claim warranty regards of my laptop

Hope You Take Necessary Action and Resolve this Solution ASAP Otherwise I Need to Take Action Legally

Microsoft windows 10 did an update that made your bios obsolete. I need an upgrade and your available upgrade will not install I have tried everything. Asked for help from you HP directly. Once you to come on you refused. But you refuse because Im not under warranty. Its tragic I spent 500 dollars on this computer just last year and because its HP its useless. Never buy HP or suffer a similar fate...

Paid just over £440 to have my laptop fixed. I was told I would receive a phone call to discuss pickup but that never happened, no communication from DPD delivery either to say when this would be picked up. Luckily I checked the DPD app and the details were on there. I was told my laptop would be fixed and sent back to me within 6-10 working days, however, after calling today (day 5) for an update you have said you don't have the parts and will take 5 weeks. I asked to raise a complaint and someone called me back today and said I wont have my laptop back until 1st Sep at the earliest.

I would not have sent my laptop to be fixed through HP if I knew it would take this long.

Friday week ago rang HP as my new laptop had started playing up: freezing up; internet dropping out; screen kept going black and when restarted ended up with black screen; blue screen would appear with sign saying have found a problem and will restart. Would not restart.

The tech (?) did some trouble shooting and said would arrange a replacement in the next two business days. Send them a photo of the purchase invoice and of the laptop. Did that.

Thursday following week had heard nothing so rang again and got the same treatment. Hung up from that call and called complaints who after the usual spiel of our apologies for the delay and now how you feel etc got put back to the original guy who again apologies etc and said would ring me back within an hour with progress on the replacement.

Friday had heard nothing so rang complaints who were going to just put me back to the technician till I asked for a supervisor. 15 minutes on hold got the same apologetic spiel as before. Said they were trying to find the etc on a replacement and would email me within an hour with details of changing over. Asked for a phone call instead of email. Hour later no phone call but on checking emails found that they had sent an email still with no information on change over.

Am just going to ring again. Not holding my breath for any information.

Am so disappointed in HP. Over the years have had a few HP products but will not be getting any more as their treatment is disgusting.

My daughter is a college student that has used this computer for two years. The serial number is cnd019579b. It was purchased from HP in May of 2020. There has been many complaints about this same issue. She was disappointed that the product was not more durable. She had a hinge problem that resulted in a cracked screen. She spent $200 on new hinges and the same thing happened again.

Case Number: [protected]

Country India

Product Name HP ENVY Laptop 13-ba1000 (1F4E1AV)

Product Line Consumer Premium Notebooks

Product Number 46D68PA

Serial Number CND2011Z5P

Failure Description Zee//pr//ind//ENG//HP ENVY Laptop 13-ba1000 (1F4E1AV)//Audio issue

Client Complaint and Legal Notice to HP (Consumer Court Case Filing in Process)

The above laptop was procured with 100% down-payment from HP IT World in HSR Layout, Bangalore India. Both HP and Sales Distributor sold a faulty laptop with audio (mic) hardware issue. The next day when consumer complained about the issue to HP IT World, the answer was - "our job is to sell laptops from HP and not worry about after service or faults. You deal with HP Customer Service directly by calling them on toll free number (which works only after waiting for 10-15 mins)". I am surprised to see HP has gone down to such low ethics and professionalism where they have got such retailers. After complaint, HP is asking consumer to get the DOA and again go to same retailer for the replacement. My question is why should consumer go to same retailer who misbehaved with consumer? How come a faulty laptop under premium brand can be sold by HP in association with such bad retailers? Is the consumer at fault and why consumer should bother about this? Let HP send their team to replace the laptop at consumer place and apologize for mess.

I bought a HP 9015 printer 10 months ago from Amazon ten months ago. It is not Faxing because it won't pick up the original. Went through the tutorials and two Techs from HP. It was deemed a hardware problem and needed to be replaced under warranty. I received a case number for the replacement. Ten days and 10 hours later, a replacement has not been sent. I have been on 3 different countries with the lack of support. You keep repeating yourself to every tech or manager. They try to use the out of warranty claim, then lie to you, and send you to another department, if they don't hang up on you. They are the worst company that I had to deal with. I have an extended warranty that they backdated one year. You can't get any person at Corporate.Seven techs later and nothing accomplished. Update. I purchased a two year extended warranty on the replacement printer. i never got the replacement printer, and they took one year off my extended warranty. They back dated the new extended warranty by 1 year.How are they still in business? It's been weeks now

I bought a HP laptop, placed an order on the HP website on 11/28/2021, bought an HP ENVY x360 Convertible Laptop - 15t-ed100 laptop, shipped to me on 9th December from China, I received this computer on 16th December Notebook, Serial Number: CND1481CTK. But it took only 2 months for the laptop to break, no internet access, and no sound from the speakers. It was sent to HP repair station for repair on March 19, 2022, and it was not repaired for more than 3 months! It was not until June 28, 2022 that I was asked to pick it up and said it was repaired, and I have been waiting for 100 days! , but I took the laptop home for testing, and I could access the Internet for a while, but not for a while. Finally, the laptop showed that the hardware was broken. What should I do? Paid $855 for a malfunctioning thing that couldn't be repaired!

For this repair notebook, the repair time of 100 days (more than 3 months) is too long. What's worse is that it has not been repaired, and I still cannot access the Internet. The computer indicates that the network adapter hardware is faulty. I have crashed and I have no confidence to repair this computer again. , Requirements: Replace with another model laptop!

I'm sure this is the worst service in the world, because I used to be a senior supervisor of computer and notebook repair services. For notebook repairs, there is a quick 2-hour repair, stand and wait, and the repair will be completed immediately. If it can't be completed in 2 hours, transfer to Repairs are completed within 3 working days, and 90% of laptop repairs are completed within 3 working days!

Never seen the worst service in the world like HP!

Where to start. I've invested over 35 hours in trying to get this printer setup, connected wirelessly for more than just one session. Printer won't feed paper, printer can't see ink. Printer can't connect to PC. Just a million things. HP has been spectacularly useless. Their agents are 100% incompitent... They don't know how the products work and can only give vague instructions with no details. I've litterally not gotten more than 1 copy, 2 scans and 2 prints in over 2 years. They just kept stringing me along. I get so fed up that I just walk away after a while until I find I need to print or copy something. I spent 2 hours today and got no where. I is just faster to use kinkos. I feel robbed.

I purchased two different HP All in One Printers within the last 90 days. Both printers had the same problem. Would not print. The printer would not print from the laptop.

I re installed the printer, powered down, hard reset, and unplugged for 5 minutes.

Purchased first #7214 HP All in One printer 4/7/22. Printed for about 2 weeks and made an awful noise. Printer stopped printing and working. Would not print or copy. Returned to store for a refund. Geek Squad could not repair.

Purchased 2nd HP All in One printer on 5/5/22. The All in One Printer HP Envy#6455e prints sporadically. I re installed the printer, powered down, hard reset, and unplugged for 5 minutes. On 6/18/22, the printer will not print or copy. Geek Squad has repaired the printer twice since 5/5/22.

Since 4/7/22 Geek Squad have repaired my two different printers at least 4 times. I start school in September and need a reliable printer.

I want an apology from HP. Because I cannot take the printer to Geek Squad for repair. The turnaround time for in home repair Geek Squad is about two weeks. So, every two/three week after the purchase of a printer Geek Squad was making a repair. This is my second printer in less than 90 days that do work. I am returning the latest HP All in One printer to Best Buy on 6/20/22.

I have subscribed to smartfriend with assistance from law enforcement and my account has been charged more than once. I tried to contact through the website and the links they provided do not work. It only gives you generally info.

The HP 65 black ink cartridges that I have purchased in the last 3 months from the Target store located at Pine Creek Center, 55 Blazier Rd, Wexford, PA have run out of ink after printing only 15-20 pages. According to HP specifications, this cartridge should print approximately 120 pages:

Brand HP

Color Black

Compatibility Options OEM

Page Yield 120

HP deliberately delays repair case to wait for warranty to expire to avoid repairing faulty product

Product: HP Spectre x360 Convertible Laptop PC 14-ea0000 (1Q879AV)

Computer initially damaged due to an internal fault on March 17th. Customer rep encouraged me to wait until May to schedule the repair due to my studies.

On the 1st May I make contact to discuss repairs and collection. I am again encouraged to wait a week to schedule collection.

On the 8th May I contact to discuss repairs and collection . HP 'agrees' to repair device and advises me to wait for a call to arrange this.

On the 11th May, I still had not received a call to arrange the collection. I contact HP and they inform me that the case is under review and being handled.

On the 15th May, having still received no contact from HP, I make contact and discover the case has been closed without informing me. I am told to contact New Zealand HP to arrange repairs.

On 17th May I am supposedly given the contact for New Zealand HP by the UK rep. I attempt to contact HP New Zealand via whatsapp. I am placed in the wrong queue at 5.31pm BST on the 17th and remained there without contact until 8.02am BST 18/05/2022.

On 18th May I discovered that I had been placed in the UK support queue, not the New Zealand support queue as requested.

On 19th May I finally made contact with New Zealand HP support "Please tell them the unit has global coverage So you can arrange and service to the unit”

I contacted UK HP and was told: “Your device repair are supported by Australia and New Zealand only”

On the 23rd May, HP said "as this unit was purchased outside of UK, HP can only provide technical support on best effort basis"

On the 24th May, HP said "we are ready to honor the Global Warranty Policy, and have requested our support team to reach you by phone to assist further with the issue with the unit"

On the 26th May, I finally made contact with HP and was quoting my case number to agents who subsequently sent me to different departments, placing me on hold several times. I was then informed that the case number I had been given did not exist in the UK system. A new Case ID was created for me, and attached to my complaint. I was asked to send photos of the damage, and I did so.

On the 27th May, I received written confirmation that " We have successfully received the pictures you have sent us. We escalated the case to the right department, as soon as we get an update we will provide you with all the information"

On the 30th May, I received an email " After checking with our engineering team, we would like to send the unit to our repair line. We will need to discuss it directly via phone"

I called HP and was told that my case had been escalated and would be sent for repair, and would be collected on the 1st June in the morning. We discussed collection arrangements, and I was told I would receive an email confirming this.

On the 31st May I still had not received this email, so I called HP to follow up. I was informed that my repair case had been closed, without informing me.

Consequently, I believe that this month-long interaction has been designed to bring my product closer to the warranty expiration date, such that HP has deliberately obfuscated the repair process for a product protected by their global coverage warranty so as to avoid responsibility for repairing the faulty product.

using windows 11. before i can scan must use troubleshooter[states nothing found] scan then works until pc shutdowns. on start up no scan[says i need a WIA driver] troubleshoot & then ok. have uninstalled/reinstalled software, run hp scan dr. to no avail. note one pc w11 home, one pc w11 pro. same result.

refer attachments.

hp tech' dept' tried once to fix it but after requesting more info & follow up next day they provided a different technician who wanted to know what the problem was. i declined to waste another hour of my time over ground that i had provided

previously.

First, I'd like to start out that I am a long-term HP customer of over 30 years (spending $1,000 of dollars on HP Products) and I have a lot of experience with your Customer Service, Departments. I remember when you still had a US based Customer Service Department and then it changed to India, and now its the Philippines. In my opinion, your customer service has really changed and not in a good productive way.

Let me start from the beginning which started just about a month ago. On April 15 I placed an order H348640951 spending over $2,000. I ordered a HP Pavilion Desktop Computer, a HP Office Jet Pro 8025e all-in-one printer and a HP E34m G4 WQHD Curved USB-C Conferencing Monitor plus ink and a couple of wireless keyboard and mouses.

Several hours later I became concerned that maybe the monitor I ordered might not be the correct choice so I called the Sales Group and discussed it

with a Sales Rep and he told me that the monitor I ordered was not the right choice.

So he said, he would cancel that order and that we should put together a whole new order (Order # H348622366). So I ended up purchasing a HP Pavilion 27-ca0276z Bundle AiO PC (all-in-One), plus the HP Office Jet Pro 8025e All-in-One Printer, ink and a HP 3 year 3 day Onsite HW Support for Consumer Desktops and a lot of ink for a total of $1,939.92.

So I thought we were all good to go. But as it turned out, the first order wasn't canceled at all. So on 4/21 both orders arrived. I was very disappointed that the first order did not get canceled.

So the Delivery Driver said that if I refused the first order that it would be returned to HP in Tennesse. I was a little hesitant but he assured me that they would be retuned to HP, so I agreed and refused possession of the desktop, printer and the 34" monitor. He did not mention that there would be another tracking # for the return.

So right after the Delivery Driver, left I called the HP Customer Department and explained what had happened. I gave them the 3 tracking numbers [protected], [protected], and [protected]. It showed that I refused to accept those three items (documentation attached).

I called at least 5 or 6 times over the next week to track the progress of the return. Unfortunately, each time that I called I had to start at the beginning to bring who ever I was speaking to explain the situation. I felt like I wasn't taken seriously, they were often hard to understand. I was lied to and mislead several times. Finally, I was told on 4/28 that all three items were received back in Tennesse. I was told that now that they had all three that they had to be examined to make sure they were in the same condition as they were when they were shipped and that could take 7-10 days,

Then on 5/5 I received an email that I was issued a refund for the desktop computer. Of course, I was happy about that. I figured that maybe different people were responsible for computers, printers and monitors.

After several days passed, I was getting concerned that I hadn't gotten any

notification about the other two items.

So, I called the Customer Service to inquire. Again, I had to explain everything from the beginning. I kept getting different answers from the various people I had to speak to. I finally asked if they opened a case # and was told that they just used the order #. I was told that my reimbursement was approved ($1,000.35) and that I should get an email telling me so.

After a few days of not getting an email about the confirming the reimbursement I called again and they gave me a reference # R3011491774.

That day I spent an hour and a half just to get that.

A few more days and nothing called again. This time I was told that Tennesse had not received the other two items. I said how could that be possible when I had been told they had. Again, I gave them the original tracking numbers. And they finally tell me that on 5/13 they asked that a trace for the two items was requested. I asked, why that was not done immediately. The more time that passes they harder it might be.

That should have been done, the first time that I called.

The bottom line is this should be worked out between FedEx and HP. It's documented that all three items were refused by me and were supposed to be sent back to HP Tennesse.

I have spent hours upon hours of time trying to get this resolved and have been told so many different things, that I'm very frustrated to the point that in the future, l might have to think long and hard about purchasing from HP again.

This has been a nightmare.

Dear Sir/ Madam,

Apologies for addressing complaints email directly to the whole of HP, as a consumer I’m really upset with HP Business laptop support

I’m an IT contractor, and bought a brand new business laptop either HP elite on 8th Feb 2022 as suggested ( either HP business or Lenovo Business laptops) by my client (Novartis) to connect VDS( Virtual desktop system ) support their global project remotely.

Issues

1. On 18th March I reported the1st issue that I’m getting over stack Popup frequently just 9 days outside the warranty.

2. On 6th April I had reported 2nd issue that frequently I’m getting blue screen issue (Proofs submitted)

3. On 11th May I reported Fan noise (Constantly running)and Audio issue

4. HP sure start issue (new One ) I have to restart my computer several times to login

Also I never know at what point in time Issue 1 & 2 occurs, it happened randomly, my management also annoyed due to this issue and its really a stressful situation every time when I go offline I have to justify my client.

Despite of spending such huge money £1678.80 for the laptop plus next day onsite support £70 and struggling to get proper support from HP.

Can I get a replacement laptop or buy back option I can pay more for better issue/ risk free model?

I really need HP support here as its heavily impacting my job and their deliverables.

Kind Regards

Thanuja Noogala

+[protected]