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HP Complaints 763

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3:57 pm EDT

HP HP Pavilion Desktop

The wifi on this computer drops off without reason or warning and has ever since Day 1. Having come from the Mac World, I thought I was doing something wrong. I wasn't. It's just the computer. I called HP and they wanted to charge me $150 to fix the computer. I won't pay it. I went through the Costco Concierge Program tech support--they couldn't fix it. I sent it to HP Clinic to have it fixed because Costco said it was a hardware issue. I got the dang thing back and now it's dropping the wifi again.

Desired outcome: I want my money back so I can buy a computer that actually works.

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11:51 am EDT
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HP HP Office JET Pro 09010

Oct. 7, 2022

HP Office Pro 8010 series: Serial number TH052770MM

Call to technical support on this printer I change the original in 962XL yellow cartridge from the original box from HP cartridge 962xl 3JA02A warranty ends: 0223/07 569 clean the heads rebut the printer that's means unplug it and turn on it keep on getting a error messages saying that the cartridges must be replaced tor reassume printing. Can't copy either don't work. Agent said they will send me a replacement cartridge in two business day I don't it will work when to replace it then I have to call again if the error message will appear. I need to print documents today before 1:30pm Honolulu time for and interviews and to call back the time wait for a agent is wait time very long. I am a loyal customer of HP I am very disappointment of this was handle I in future will tell all my friends and family not to purchase from you/

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11:02 am EDT

HP The product was sold at MRP price and no free Bag was included with the product

Purchased a new laptop from ACT hp world AT marthandam,(north Street)kanyakumari DIST,TAMILNADU,INDIA. The purchase service was not good. The product was sold at mrp price and no free bag was included with the product. Upon multiple request no freebies where provided with the product. kindly request you to take the feedback and take necessary actions.

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3:06 pm EDT
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HP HP Smart and officejet 9015e

HP Smart with officejet 9015e scanning and fax only works sometime. This has been the case since I bought the printer about a year ago. Most of the time it just sits on scanning screen for as long as you're willing to watch the swirling circle (more than 10 minutes). Tried to go on HP chat line (which it says is the fastest way to get problem resolved) and waited 10 minutes and no response (again chat box with swirling circle). It seems everything about HP Smart is very slow. Takes around 4 or 5 minutes to go from "printer status unknown" to "printer offline" to printer asleep". Sometomes it will even say "printer ready". There are some real problems with this software and it's interface with the 9015e all-in-one printer.

Desired outcome: Solution!

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3:06 am EDT

HP Failed delivery past days. Customer service- telephone poor service #[protected]

I have ordered a laptop.

No deliveries has been made. HP told me delivery was made. My family is home and no delivery was made.

I call HP (outsourced vendor) and they have no clue where the order is and can't communicate with logistics partner to have it delivered? I need it today. It has been many days of failed deliveries.

Koh, Chin Nam

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10:47 pm EDT

HP HP Pavilion Laptop - 15t-eg100

The service is the worst. I place an order of on 9/9/22, all this products are customized that the estimated finish time is 9/21/22 and the delivery date is 9/23. On 9/22/22 I received an email that they are unable to deliver on the estimate date, I checked the order status later that the new estimate delivery date is October 04 - October 05. I want to use this laptop to do homework because my Macbook unable to do some projects of window system. I cannot wait such a long time and I called HP hotline to cancel it. I saw my order status is still waiting in-queue that haven't got components for assembly yet. But they just talked with me more than half an hour and recommended me to another ready-to-go laptop, which is 256GB instead of 512GB. I didn't accept it. Then my call was switched their supervisor after a long transfer time, the supervisor just verify that their staff tried very hard to persuade me to not cancel. In short, there is no way to cancel order, they told me their company policy is only allowed to cancel within 1 hour. I want to give a bad review on their website, the funniest thing is I received a reply that I cannot complaint about their customer service so they won't publish my review. I'm now worrying about if the product has problem, HP is ridiculous that Returns for a total cost of over $250 USD need to be reviewed after request and, A restocking fee of up to 15% may apply.

Desired outcome: It is online shopping, can I cancel my order as the order haven't started yet,

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5:42 pm EDT
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HP Laptop

I am shocked by the way customer service treated me I was told my 3 1/2 year old laptop is now considered ancient and they no longer have products to fix it. This was upsetting enough but it got worse when I asked to speak to a manager, I was told I had to wait 5-7 business days and the HP escalation manager would determine the time best for them to call. I got transferred to a supervisor finally (not a manager) and they told me I would have to wait until tonight or tomorrow to speak with an escalation manager. Again, no customer care experience of even considering my time. Finally, I get transferred to a escalation manager within 15 minutes of speaking to the supervisor after letting them know 6 times those times don't work for me. The escalation manager didn't care his staff below them was saying inaccurate information and he lied and said "I could send out my computer and then they will see if they can fix my computer". I get annoyed because I know he is lying to get me off the phone but I say "okay, send me a packing slip then". He never sends me a packing slip because it's not possible because my computer is "ancient"! Then I get a call from HP customer care, one call, one ring, and they hang up immediately and send me an email. I was told by the escalation manager they call 4 times to make sure you know they aren't spam. That never happened, because again another lie! They send me an email to let me know my computer is unfixable, I call the number and my customer care manager is "busy" I get a different manager she was AWFUL! The whole time I was on the phone with all 4 managers they kept trying to get me to yell and scream at them because they wanted to hang up on me. However, I never lost my cool and I kept telling them I had never received this awful of customer service. The whole time all I wanted was acknowledgment that this service is unacceptable and someone who would work with me to get my product fixed. That never happened I feel completely disgusted by the service of HP.

Desired outcome: I would like the issue on my 3 1/2 year old laptop fixed. My case # is [protected].

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5:02 pm EDT
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HP HP Instant Ink cartridges that I never ordered and Instant Ink refuses to refund my money.

I purchased a HP Envy 6455e printer that came w 2 cartridges. Instant Ink sent me 2 cartridges that I never ordered. When I cancelled my subscription through their chat room on 7/27/22 and asked for an address to return all 4 cartridges, they turned off cartridges that came w printer and refuse to address issue unless it's a new order. On the address label at the top it reads - DHLGM#: [protected]. On the bottom of address label it reads - UPSP TRACKING # eVS [protected] 37 o4llllph

Desired outcome: I want an address label sent to me to return all 4 cartridges and a refund check sent to me for them. The way the chatroom is run with limited understanding of a problem needs correcting.

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12:26 pm EDT
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HP Lack of comuniucation/service

This all began Apr we have replaced 3 maybe 4 scanners (lost count) , two care packs & we aren't done Sep 9'th. Started April 12 with purchase of HP ScanJet Pro 4500 fn1 Scanner and HP care pack. First scanner had a streak in the copy, was quickly replaced by vendor. Thank you.

Replacement scanners had an undocumented firmware bug limiting number of pages scanned at one time. Took ~2 more replacement scanners to prove the bug.

Scanners were returned to HP and replaced with a newer model HP ScanJet Pro 6600 fnw1. Thank you.

I attempted to have the old 4500 care pack transferred to new 6600 but elusive -- missing 'care pack agreement' paperwork gummed up transfer works. HP did issue a $156.13 refund for the incomplete care pack. Our goal was to obtain a refund & purchase an new 6600 care pack.

Purchased same three year care pack for 6600 - $331.66 gone up over 200%. Why? 3 year care pack Aug 3 (order number H350067089) for ScanJet Enterprise Flow N6600 Serial number CN23TAS195.

Paid $331.66 on Aug 3 for ScanJet N6600 fnw1 care pack, as of Aug-17 HP dashboard still reflects no care pack is on my scanner. Data indicates factory warranty end date of June 2023.

The only competent contacts at HP are Kaycee C. & Douglas Jiménez. Most others at HP I contact is like communicating with Larry Curly & Moe.

Long term HP customer and see this run of Larry, Curly & Mos'ism is an aberration.

I am growing concerned over long wait times for HP phone contacts, some emails go unanswered, HP agents with language barriers & general lack HP focus.

Called the care pack number provided [protected] & they don't answer the phone.

Please bring all this to attention of your supervisor.

Please advise.

Thank you, Hank Jones

Desired outcome: Contact me so I can file formal complaint, get the carepack pricing straight and apply care pack to my scanner.

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8:29 pm EDT

HP Laptop

I need technical assistance with HP Pavilion PC 15-eg1000.

Laptop will not print in color on HP Officejet 3830 printer. ...

NO (don't bother saying it) it is not the printer, which works fine witth my older ENVY laptop, and it copies fine from the flatbed ...

It is the laptop and/or drivers, which I've removed and re-installed no less than 6 times.

[protected]

Desired outcome: A response from customer service would be nice.

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4:42 pm EDT

HP Heads up!!! Misleading & costly response to hp service request

Heads up to whomever reads these that I got a contacted HP to get help when the scanner on my HP printer quit working.

The on-line AI technical "assistant" transferred me to a human technician who immediately dove into my computer (I think) and supposedly showed me 21 THOUSAND error issues that supposedly needed to be rectified before the scanner could be fixed.

This HP technician told me this problem and all other possible future problems could be fixed by a "maximum security package" for both our computers, phones, TVs AND printers for $299 for one year, $399 for two years and $499 for five years. Not wanting to deal with these problems, and having confidence HP would be around for the duration, I want for the longest term option.

It started to seem strange when the supposedly HP tech said he didn't need access to our other devices to link them to the security coverage. I took his word for it until he presented an invoice for the 5-year warranty, which didn't list any of the services to be provided, was on letterhead my grandson might have conjured, and had "US Repairs" instead of "HP" on the letterhead. His response to my question about the last point was completely incoherent. I told him I wanted to cancel the purchase and he said it was too late.

When I questioned him further about his company's relationship to HP, whom I had originally called, he started telling me I wasn't listening properly but never addressed my concerns and said nothing more could be done.

In thinking it over last night, I looked up US Repairs and found they were a warranty service for refrigerators and dishwashers as well as computer equipment. The website had icons for all these products, plus a "Make a Complaint" button. I clicked on the last of these, and then all others, none of them worked. The website's "contact us" page had a form to fill out, and I made sure I did so completely; upon hitting the send button, it kept telling me I had not filled out the form completely.

I called HP this morning, and they said they had no record of the transaction. They also said they would have only charged a faction of that price if extensive work was required. Because I had not written down HP's referral number when I was sent to who I was told was HP's technician, they said I could not help them further.

Turns out the phone number on the US Repair website is the same as the "billing" number on the receipt AND the number of the technician who provided this "service". Based on my phone number, no doubt, the call was routed directly to the tech, whom I asked to transfer me to the billing dept. He must have sent me to the guy two chairs over, because I could hear them whispering during the entire, and entirely unpleasant conversation.

It wasn't a good sign when I told the guy in the billing dept. that I had a complaint and he said "we get them all the time." I told him I remained concerned that HP was not standing behind a 5-year agreement; that I was willing to pay$100 for services rendered and wanted the remaining $437 refunded. He said that would be no problem. He asked for the $37 to cover taxes and I said "fine".

Then he started reselling me on the product I told him I didn't want and berating me as "old" for not seeing its value. He also said he didn't want my money if I wasn't completely satisfied, so I said "fine, refund the entire amount." He then started calling me a liar for not sticking with my reasonable offer after he insulted me.

Needless to say, this is not the level of service quality I expected when I called HP for help.

Desired outcome: They say their calls are recorded for quality assurance. HP should check the tape and see if this is how you want to be represented. Also: send me a free printer ... this was a LOT of hassle just to get the one I have fixed.

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Susan C Anderson
, US
Aug 24, 2023 11:47 am EDT
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I made the mistake of enrolling in HP's Instant Ink program. THIS IS A SCAM! The program states that you will get free ink cartridges every month and 700 pages to print with any unused pages rolling over to the next month. During my 5 months on this program, I printed 3490 pages of my allocated 3500. In August they debited my account for $66.34 before sending me an email stating they were debiting my account for $62.00. When I protested this charge, I was told by Maricar, a customer service rep, that I would get a FULL refund (approved by her manager). I was refunded $33.17 the next day. In speaking with the next customer service rep, Fernando, (who was rude and hung up on me). I was told that the other $33.17 would be refunded by an upper management person since the customer rep only had authority to do half. I was supposed to get a call from this mysterious upper management person within 10 days. When I called this morning, (day 11) I was told by Eris, a customer Service Manager, that the case had been referred to the upper management team (AGAIN) and I would get a call within 10 days (AGAIN). I asked to speak to one of these upper management people and was told by the Eris, a Customer Support Manager that he had no way to contact the Upper Management people. Please heed my word - research HP COMPLETELY prior to buying any product from these people. I did not do my research and this company has more lost class action suits than I can count. My only recourse now is to go to my bank and report the transaction as FRAUD.

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4:02 pm EDT
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HP Telephone Sales Bait and Switch Scam

BEWARE OF HP TELEPHONE BAIT AND SWITCH SCAM!

I called in to order a laptop on 8/26/2022. The representative who took my order worked out pricing with me to include the laptop, multiport hub, and a 3-year Care Pack. The price was very good, and I was pleased. I asked the man to reconfirm the order, and specifically that the Care Pack was included. He assured me it was. He told me it would show up in the order confirmation email.

I received the email... no Care Pack was included, so I called back in. The next guy tried to sell me lots of things, including the Care Pack that was supposed to have been part of my order. He told me it wasn't part of my order but he could add it for $200. After explaining what happened multiple times, and a few attempts by him to sell me software, printers and ink refill packages, I asked him to escalate to a manager. He agreed, and dumped my call into a hold queue. 

After 40 minutes of lousy hold music, and a parallel-but-futile attempt  to work through the Chat feature, I was connected to a different frontline sales person who knew nothing of the order! This woman again tried to sell me the Care Pack I had previously  purchased, but agreed to connect me to her manager. I asked her to stay on the line while she transferred my call, she said she would... BUT she quickly dumps my call into a technical support queue and disappears.

Meanwhile, the Chat person is trying to sell me the entire order all over at a much higher price. By now, I'm curious just how horribly HP would treat me before this sad experience ended. So I hung in there on both Chat and the phone.

The Chat person finally suggests that a manager should review the call to see if the sales person did what I claim he did. I agreed with this, but then she tells me she'll get back with me in 24-48 hours! They took my money quick enough, but now it's going to take 2 days to figure out what the guy committed to selling me? I think not.

In the meantime, my phone call is still in the technical support queue with bad music and an intermittent message informing me of "longer than usual wait times"...

After well over an hour of this hellish run-around, I finally gave up and canceled the order.

I have purchased HP computers exclusively for many years, and that loyalty would have continued. However, after the unscrupulous business practices I've experienced in this process, along with the difficulty in getting them to honor the Support Agreement on a previous computer, I doubt I will buy another product from HP. If they treat me this way at the point of sale, how can I believe they'll stand by their commitments later on? Beside, I found a superior machine for much lower cost, and that company was honest and straightforward through the entire buying experience.

Desired outcome: Raising Consumer Awareness of Unethical Business Practices

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12:39 pm EDT

HP Unable to open my laptop, its asking for bitlocker recovery key

Dear HP Support Team;

Greetings.

I am using HP Device (Laptop) from three years, receive notification for New updates, which I clicked, After updating I restart it and receive for BitLocker Recovery and unable to login, even though I tried with my account from another device but failed. Please advise.

Email : [protected]@hotmail.com

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7:00 pm EDT
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HP I was totally misled about the terms of this agreement. Wasn't made aware I wouldn't have control of my own printer.

Since agreeing to this hp offer of almost free ink cartridges i've not had control of my printer, everytime I try to print my e-mails, documents, etc. I have problems, the most recent being all I can print is 5 pages of "technical nonsense" to a 78 year old non high tech senior. I don't understand one iota of this printout which is using the ink i'm supposed to be using for my personal printing... Help, let me out of this nightmare, let me buy my own ink, at whatever price, so I can at least regain control of my own printer. Thank you.

Desired outcome: Cancel this contract, give me total (uninterrupted) control of my own printer. and let me buy my own cartridges, or, I'll just buy a different printer which won't be HP.

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TheldrakisCS
TheldrakisCS
, US
Sep 13, 2022 10:41 am EDT
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i haven't heard of them forcing you to exclusively buy from them unless you accidentally added the care package from them that includes the ink. also on setup there is a option you MUST select that reads "is this printer self managed?" if you dont select self managed it is managed by HP for settings and such. though i have not researched it beyond that. i always say self managed on that step.

i buy my personal ink and work ink from other companies if i have the ability to.

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chevyo
Batesville, US
Sep 13, 2022 9:45 am EDT
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I have been a loyal HP consumer for many, many years and was well satisfied with my home HP Desktops and Printers until the latest printer HP OfficeJet Pro 8035. I never signed up for the HP Instant Ink program, prefer to control my own home printing desires. I wish I had never connected this printer to the Internet as I don't use wi-fi printing. After approx 1 1/2 years of buying my own HP cartridges and current cartridge was a HP 910XL approx 1/2 empty after 2-3 months use.) All at once when I started to print, I get a message saying printer cannot be used until I enroll in HP Instant Ink Service...and just like that printer would no longer work. Apparently HP has built in software that monitors usage and at some point they will require you to enroll in HP Instant Ink or else you can no longer use this printer. HP Support walked through several "fixes" with NONE working. I was told I needed to junk this Printer and buy a new HP Printer, said they would give me a "Deal." Quoted $235 for the new Printer..I was searching while she was trying to sell it, saw Staples had it for $195 and E-bay had exact same unopened box printer for $187.

In their e-mail Support Survey I mentioned this was akin to Communism, nothing in Hardware faulty with the printer, but HP installed software demanded I use an unwanted service after using printer for awhile. I am unsatisfied with HP. period.

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Dodged Bullet
Lucas, US
Aug 26, 2022 4:41 pm EDT
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Just dump that printer, call it an expensive learning experience, and buy a different printer from a decent company (not HP). Very sorry for your troubles.

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3:31 am EDT

HP Display broken because of manufacture deffect

The laptop HP Pavilion 360 Convertible Laptop Recently Brought in Muscat Oman.

The Hinges Of laptop cause bit problem in the beginning, lately then had a strike in display that cause small area broken near on hinges part so i want to claim warranty regards of my laptop

Hope You Take Necessary Action and Resolve this Solution ASAP Otherwise I Need to Take Action Legally

Desired outcome: Please Replace or Fix it

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12:44 am EDT

HP System Model HP EliteDesk 800 G1 SFF

Microsoft windows 10 did an update that made your bios obsolete. I need an upgrade and your available upgrade will not install I have tried everything. Asked for help from you HP directly. Once you to come on you refused. But you refuse because Im not under warranty. Its tragic I spent 500 dollars on this computer just last year and because its HP its useless. Never buy HP or suffer a similar fate...

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3:45 pm EDT

HP Repair to take over 1 month

Paid just over £440 to have my laptop fixed. I was told I would receive a phone call to discuss pickup but that never happened, no communication from DPD delivery either to say when this would be picked up. Luckily I checked the DPD app and the details were on there. I was told my laptop would be fixed and sent back to me within 6-10 working days, however, after calling today (day 5) for an update you have said you don't have the parts and will take 5 weeks. I asked to raise a complaint and someone called me back today and said I wont have my laptop back until 1st Sep at the earliest.

I would not have sent my laptop to be fixed through HP if I knew it would take this long.

Desired outcome: Compensation request or extend the warranty when I receive my laptop back from 3 to 12 months

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1:26 am EDT

HP HP Pavilion 15-1111AU

Friday week ago rang HP as my new laptop had started playing up: freezing up; internet dropping out; screen kept going black and when restarted ended up with black screen; blue screen would appear with sign saying have found a problem and will restart. Would not restart.

The tech (?) did some trouble shooting and said would arrange a replacement in the next two business days. Send them a photo of the purchase invoice and of the laptop. Did that.

Thursday following week had heard nothing so rang again and got the same treatment. Hung up from that call and called complaints who after the usual spiel of our apologies for the delay and now how you feel etc got put back to the original guy who again apologies etc and said would ring me back within an hour with progress on the replacement.

Friday had heard nothing so rang complaints who were going to just put me back to the technician till I asked for a supervisor. 15 minutes on hold got the same apologetic spiel as before. Said they were trying to find the etc on a replacement and would email me within an hour with details of changing over. Asked for a phone call instead of email. Hour later no phone call but on checking emails found that they had sent an email still with no information on change over.

Am just going to ring again. Not holding my breath for any information.

Am so disappointed in HP. Over the years have had a few HP products but will not be getting any more as their treatment is disgusting.

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11:05 pm EDT
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HP HP Envy x 360

My daughter is a college student that has used this computer for two years. The serial number is cnd019579b. It was purchased from HP in May of 2020. There has been many complaints about this same issue. She was disappointed that the product was not more durable. She had a hinge problem that resulted in a cracked screen. She spent $200 on new hinges and the same thing happened again.

Desired outcome: I would like a replacement of the hinges and screen. She is an outstanding student athlete with a 3.98 gpa, She would be willing to endorse HP computers, blog about them, etc.

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3:46 pm EDT

HP HP Envy Premium Laptop with faulty audio part and customer harassed for replacement of laptop and asking refund

Case Number: [protected]

Country India

Product Name HP ENVY Laptop 13-ba1000 (1F4E1AV)

Product Line Consumer Premium Notebooks

Product Number 46D68PA

Serial Number CND2011Z5P

Failure Description Zee//pr//ind//ENG//HP ENVY Laptop 13-ba1000 (1F4E1AV)//Audio issue

Client Complaint and Legal Notice to HP (Consumer Court Case Filing in Process)

The above laptop was procured with 100% down-payment from HP IT World in HSR Layout, Bangalore India. Both HP and Sales Distributor sold a faulty laptop with audio (mic) hardware issue. The next day when consumer complained about the issue to HP IT World, the answer was - "our job is to sell laptops from HP and not worry about after service or faults. You deal with HP Customer Service directly by calling them on toll free number (which works only after waiting for 10-15 mins)". I am surprised to see HP has gone down to such low ethics and professionalism where they have got such retailers. After complaint, HP is asking consumer to get the DOA and again go to same retailer for the replacement. My question is why should consumer go to same retailer who misbehaved with consumer? How come a faulty laptop under premium brand can be sold by HP in association with such bad retailers? Is the consumer at fault and why consumer should bother about this? Let HP send their team to replace the laptop at consumer place and apologize for mess.

Desired outcome: File formal complaint for the issue created and compensate the consumer

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About HP

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HP, short for Hewlett-Packard, offers a range of technology products and services. Their portfolio includes laptops, desktops, printers, and business solutions. HP caters to both individual consumers and enterprises, providing hardware, software, and related support services.
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- Summarize the main issue with HP in the 'Complaint Title' section.

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- Provide detailed information about your experience with HP. Mention key areas, transactions, steps taken to resolve the issue, the company's response, personal impact, etc.

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Overview of HP complaint handling

HP reviews first appeared on Complaints Board on Jul 17, 2006. The latest review HP official forum was posted on May 9, 2024. The latest complaint Laptop HP 17t-by300 CTO was resolved on Apr 02, 2022. HP has an average consumer rating of 2 stars from 764 reviews. HP has resolved 233 complaints.
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    +1 (888) 999-4747
    +1 (888) 999-4747
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    Store sales: Home Customers
    +1 (866) 625-0242
    +1 (866) 625-0242
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    Order support: Business Customers
    +1 (800) 407-4005
    +1 (800) 407-4005
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    Order support: Home Customers
    +1 (855) 785-2777
    +1 (855) 785-2777
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    More phone numbers
  3. HP emails
  4. HP address
    1501 Page Mill Rd. MS 1247, Palo Alto, California, 94301-1112, United States
  5. HP social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
HP Category
HP is ranked 3 among 432 companies in the Computer Hardware category

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