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HP review: HP Instant Ink Support - Don't buy any HP products.

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5:01 pm EST
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Hands off HP

Subscription ID: [protected]

Case no. [protected]

Printer: HP Envy Photo 7830 connected via WiFi

Problem: My printer stopped starting up correctly even though I turned off the power several times (removed the cable completely from the printer and the wall outlet and waited a few minutes before plugging it back in). The power button (switching on and off) also stopped working. I thought I would reinstall the latest printer software, firmware if necessary, but the printer was not found. So I called HP.

Calling between 2:40 p.m. and 3:10 p.m. and 4:10 p.m. and 4:40 p.m. on February 15th, 2024 with a German woman from HP Instant Ink Support - Phone number [protected]. I have a MacBook Pro and an Acer notebook on which Windows 11 is installed. She didn't know or little about Mac and asked me if I had a Windows computer. I said yes. She gained remote access with my permission, but couldn't find my printer. After 30 minutes she wanted to stop calling and told me to get help from someone. I said that I needed her help. She told me to buy a printer cable, what I did. So I called again later and caught the same lady. So we tried to establish a printer connection via cable and tried all three USB ports, unfortunately unsuccessful. After 20 minutes she said that we had been on the phone for another 20 minutes and wanted to interrupt. I got a little upset and said that I had purchased an HP printer and had been a good customer for 5 years and would never buy an HP product again. She said it was my decision. I probably said something like the customer service was terrible, but the lady had already hung up.

Instant Ink subscription from the 14th to the 13th - 300 pages for Fr.

16.50 (previously Fr. 13.95) per month

11 pages printed on the 14th. Printer stopped working on the 14th evening. That means I have to pay for 289 pages (300 11). I have also accumulated 866 pages. This means that I can no longer use 866 pages + 289 pages = 1155 pages. I will not be reimbursed anything either. By canceling I agree that everything will be forfeited - there is no other way to cancel. HP also asks to return original printer cartridges.

Instant Ink subscription canceled on March 12, 2024 (I was informed of this date).

Don't buy any HP products.

Claimed loss: Fr. 200

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