SUBMIT A COMPLAINT

[Resolved] eDreams / service

do not know, Ireland

trying to change my flight with edreams seems impossible
they do not have an email address in which to do this
so i tried telephone. the answering service just goes around in loops, eg press 1 for this, stay on the line, then it starts again press 2 for etc but no one comes on the line!!!
not alone the cost of the call from another country
there is no way to contact them

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Updated by Tatanka 62, Dec 14, 2017

    trying to change my flight with edreams seems impossible
    they do not have an email address in which to do this
    so i tried telephone. the answering service just goes around in loops, eg press 1 for this, stay on the line, then it starts again press 2 for etc but no one comes on the line!!!
    not alone the cost of the call from another country
    there is no way to contact them

  • eDreams_en.'s Response, Dec 18, 2017

    Hello Tatanka,

    Can you please send us a message with your booking reference number so we can assist further.

    You can use the link below to contact us directly:

    https://tinyurl.com/ka77d8u

    Thank you,
    Christos - Customer care.

Ta
Dec 14, 2017

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