eDreams

I booked flight ticket from Bangalore, India to Raipur, India . To and fro. My one ticket is confirmed but second one is showing still pending and it's been more than 48 hours .
Booking reference:
[protected]
I have been calling them but only mail I am getting is no-reply mail.

Please help me get refund or not then I want to take legal action against them .

WE booked flights Sydney - Kuala Lumpur - Siem Reap - Phnom Penh - Bangkok -Moscow - Vilnius, also purchased cancellation guarantee for any reason and finally had to cancel it. Call operator keeps saying [censored] everytime we call. We have been waiting for the refund over a month and still nothing.
Reference : [protected]
Traveler: Egle Kazlauskiene
Date of first flight: 3rd May
Amount paid: AUD 1289.99

I booked my family for a trip to Japan but needed to cancel my trip. The amount I paid is S$2, 708.88. I called them 3 times. First time they told me I will get a refund of S$1, 800 so I told them I will get back to my hubby on the refund then when I called them back to activate my refund I was told I will only get back S$1, 708.88 cos the airline will charge S$200 and edreams and charge is S$50. I was abit upset and didn't cancelled on the spot. A few days later which was yesterday we decide to cancel the flight so I called them I was shock now my refund is only S$1, 619.13. Is this how the company operates? I should have check on their review which was really bad. Felt so cheated.

Booking reference : [protected] & [protected]

I have booked a flight from Chennai to Frankfurt for 3 travellers, to and fro. Flight booked was Jet Airways. Since Jet Airways has been shut down in April 2019, I ask for refund of booking.

I have contacted Jet Airways, and they have shared the refund procedures to all travel agents including eDreams. Request you to please credit the refund to my account. Looking forward for cooperation from your side.

I booked flights to Barcelona (booking [protected]) through eDreams the flights were with airline Vueling. We paid using credit card. A week ago I received an email from Vueling to say our flight VY7816 times from Edinburgh to Barcelona had changed. The email stated we had 15 days to accept the change, change to an alternative flight or request a refund. The flight arrives at 1:00am after discussing it we agreed a refund would be best as we could book into an early flight with another airline.

I contacted Vueing they said they could not refund us directly but would make the refund to Edreams who could then refund us. After 40minutes on hold I was told by Vueling they were unable to refund Edreams because the credit card used by Edreams had expired. Advised me to contact Edreams.

I contacted Edreams (1hour and 15minutes on hold) they said contact Vueling. I explained I had and basically was told to phone back tomorrow. I emailed Edreams customer service received an automated response in another language!

Called back Edreams to be told again to contact vueling. Called curling again they said they can refund but Edreams must call them to set up the refund. Seem to be getting no where! In total I've spend around 3 hours on hold between vueling and Edreams! 😞😣

Good afternoon,

I booked a flight and hotel yesterday.
My booking number is : [protected]
I choose the return flight for later time. (around 19:20)
That ticket was more expensive.
When i paid and got back the confirmation mail the flight was in the early morning.
I called the call center next day. but they said that in this situation they can't do anything.
I understand that.
My only problem is now i loose almost a day because off the flight.
And i paid around 60 E more for the tickets.
Please try to check that the flight are stay the same as.

Kind regards

Hajnalka Rozman

After booking a flight on February 26, 2019, I canceled it within 24 hours (I purchased the travel Insurance for this which entitles me to a full refund in this case). After over 6 phone calls and repeated lying, I still have not received my refund. It has been over 2 months. Each rep says the same thing: we are processing it, we are so sorry, and they even have sent emails at times that the refund is coming. It definitely has not. They continuously give the run around and blatantly lie. I am currently building a case against them to file a lawsuit.

I bought a package through Edreams including flight + hotel. In the confirmation email it was very clear what should be paid (all shown in local currency). At first, I paid the flight ticket the price I was told to. But when the time came to pay for the hotel, I was being charged an additional amount (+$6.000). I called edreams and they told me to pay and they would give me a refund. This happened a month ago and I still didn't have any answer. I've called three times already. I am going to make a HUGE complaint in a local newspaper if they still ignore my case. Thank you

Edreams has involuntary cancelled my reservation 2 days prior my flight.
In an email sent me tonight, it hasn't informed me that i'd get a refund (900 euros) in 90 working days. Which means that I will only get a refund in 5 months. That's just absurd.
On top of that, because I must keep my trip schedule, I had to book a much more expensive
Book reference: [protected]

I had a booking with edreams in February, flying from Sapporo to HongKong. I was asking for an invoice after the flight completed but I received an incorrect invoice. The code of the destination on the received invoice (HND) doesn't match with my actual destination (HKG). I then called the customer service multiple time asking them to correct the mistake of the invoice but I either didn't receive anything or kept receiving the same wrong receipt. I have been asking for an invoice over a month. I need the invoice urgently to claim my payment back. I really don't know what else I can do to get my correct invoice now. Please reply to me as soon as possible. If I am unable to claim my payment back just because the correct invoice comes too late, I will try all I can to let edreams refund for my payment.

Date of contacting customer care- 15th-April-2019
Booking Reference - [protected]
Description of the Incident :
Beware of eDreams Flight ticket booking company : Never book your flight tickets with eDreams ; I got cheated of my flight tickets when i requested them to either cancel or change my flight tickets .
45 minutes to get to the customer support team & they put you on hold for 10 - 15 minutes & requested me call the flight carrier . I spoke to flight carrier & they didn't had any authorization to change or cancel my tickets & got routed back to eDreams. Called back eDreams helpdesk & they asked me to wait for 2 days & call back as they will have new rates from Airline . Called after 2 days & again having spent an hour to reach their customer support desk, the agent confirmed that my ticket is eligible for change of dates, however i have to pay more than what i have paid for Airfare in order to reschedule it in addition to eDream charges or call the Airline directly . Again rang the Airline & they confirmed eDreams should have helped me to change it & they are playing up in case if they are not helping me change the dates, so i need to again discuss with eDreams. Having already spent nearly 3+ hours & hearing different response from eDream Cust Supp Reps have been misleading. In the past i had to change flight dates during emergencies never had such an experience with the Airline agents like eDreams.
Desirable resolution - Refund

I just completed a flight booking agreeing to pay a final price of 51.68 euros. Upon confirmation I was charged 65 euros. This is fraudulent behaviour. You can not take payment from customers and charge a different amount after. And now I have been on hold waiting to speak to an agent for the second time today. It is ridiculous to have to sit and wait on hold for 30 minutes and then speak to a useless representative who has no idea what you are speaking about and has no desire to reach a resolution. Initially I called to make a change to my booking because the dates booked were incorrect. Sadly, no options were given. Now I have made a new booking trusting I would be charged the amount I agreed to and then see I was charged 15 euros over what I had expected. And in addition to this there is nowhere I can find in my confirmation booking explaining the breakdown of this 15 euro extra charge. I am demanding a refund of these charges as I did not agree to pay them. Reference : [protected]

I made a flight booking through edreams which I had cancelled immediately after.
The airline was spirit.
Although the airline has confirmed that they have fully refunded me the money, edreams is refusing to refund the roundtrip value and have only refunded one way.

The booking number through edreams is [protected]
The flight number which needs refund is

Newark - nj, united states orlando, united states
Airline reference: kiqk5e
Flight 1 ewr orl
20:45

Saturday, 23 march
Newark international airport
(ewr), newark - nj

Trip duration:
2h 54m
Spirit airlines
Spirit airlines - nk1159
Operated by: spirit airlines
23:39

Saturday, 23 march
Orlando international (mco), orlando

I made 3 flights booking from Da Nang to Hanoi, Vietnam, on April 15th, booking reference [protected], the amount to be paid should be around 171Eur, but when I proceed the payment with my visa card the total was around 274Eur.

I have contacted the customer support service immediatly and the explanation given to me it was I should have a special edrems card, to get the special price. I recheck again all process to buy flights and no option is available to card holders, and repeating the process again, I could buy the tickets by 171Eur.

I want a refund of 103 Eur from Edreams, over paid amount.
Me and my family will not buy anymore products from edreams, all buying process is deceptive and unclear.
Please help me,

Fernando

Hi all,
I purchased a roundtrip flight from Athens to Mexico (Dec 23- Jan 20, 2019) from the eDreams website. I bought my ticket as early as August 18th, 2018 so as to get an affordable price- being on a student budget.
On October 25, 2018, eDreams informed me that the airline operating the flight, Alitalia, had cancelled my return flight from Mexico to Rome, and that it was offering a ticket refund, or that eDreams could find me an alternate flight.
I opted for the refund and was told i would receive it within 3 months, and i received a confirmation email from them in this regard on October 26, 2018- confirming "the exact amount of the refund is 795.36 gbp and should appear in your account within 3 months." [ATTACHED] This is minus the 50 GBP they deducted as a service fee.
I accepted the loss and bought another roundtrip ticket from Athens to Mexico, which cost me 1, 400 EUR (so 30% more than my original ticket), assuming i would receive the refund within the 3 month period, and would be able to manage.
It's been almost 6 months since i was promised this refund. I have called eDreams customer support over 10 times within the past 2 months, and they keep telling me that Alitalia has not processed the refund yet. And when i call Alitalia, they tell me that as per their regulations, they immediately refund third-parties in case of a cancellation.
I don't know what else to do... every time i call eDreams customer support i just get different excuses as to why my refund has not yet been processed, or they tell me to fill out a complaint form- which i have done twice already.
I refuse to let eDreams get away with taking my hard earned money- 900 EUR that took me 6 months to earn at my university job! Absolutely unacceptable
Has anyone else had this problem with eDreams?! If so, how was it resolved?

I booked flight on 04/04/2019 to beirut from bahrain and return from beirut to bahrain. Booking reference is [protected]. When time of payment, amount was only 1089.68 euro but they charged an amount 1745.78 euro. I confirmed to pay when clicking the final confirmation button upon final check out and for my safty I took a screen shot. As a valued customer I hope solve my issue as soon as possible.

Thank and regards
Jaison kolenchery
[protected]@gmail.com

In reference to confirmation [protected], we clicked confirmation of a total price of $767.14, but were subsequently charged a total price of $852.99 on April 7th, 2019. After speaking to a customer service agent, they did not understand why we were charged an additional $85.85, as the baggage fees and services charges were already included in the origional price. It was suggested by the edreams agent that we submit a formal complaint in order to receive a reimbursement on this over-charge. In sum, our desirable solution is be charged the $767.14 that we confirmed to pay when clicking the final confirmation button upon final check-out. As a valued customer, we hope that you can remedy this issues as soon as possible. Thank you.

eDreams has charged my account double for a plane ticket I bought. Left my children without any food for a whole week due to their stupidity and lack of professionalism. I have not been the first customer, therefore this may be resulting into a legal lawsuit. I'm pretty sure a lot of people who they have done this to are able and wanting to testify against this company...who steals your money without authorization... The picture is proof they charged me twice !

I have bought air tickets with eDreams in February/2019, but during all the purchase process, the site only informed the prices in my local currency. I only received the price in Euros in the e-mail confirmation. During the purchase process, the price in Euros was never provided. There are several international sites that work with external currency but they change in the credit card the price in local currency, according to the exchange rate of the purchase day, but it was not the case. I had to pay for the tickets in Euros, paying the credit card exchange rate and taxes. This gives an amount totally different from the amount that I accepted to pay during the purchase process. I have opened 2 complaints at eDreams with no return so far (500269 and 489884).
This is not a best price guarantee and not transparency.
I don´t want to cancel my travel, but I would like to be compensated on the difference that I have paid from the value that I have accepted to pay. This can be through additional bags to dispatch and or seats reservation.
I will be waiting for a response.

I've been trying to get my refund with eDreams for close to 2 months now. eDreams representatives keep promising a refund. First refund was promised within 7-10 business days. Three weeks later - nothing. Called back to be promised a refund in 72 hours. Nothing. Called back to be promised a refund in another 7-10 business days. Nothing. Called back to talk to a supervisor. eDreams representative refused to connect me to a supervisor. Tried to get an extension number of the person I talked to. They refused to give it to me. What will it take for me to get a refund? I keep getting a run-around and so far all I got is empty promises.