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FlyDubai Complaints & Reviews

Flydubai / airlines

Maen on Mar 18, 2019

Hello, I want to raise a complaint about your bad service, I hope to take my points in consideration.  1 - you canceled my flight without informing me, so I had to drive for one hour to go back to the my brother house. At least you should give a call. 2 - you booked a flight to me without...

Flydubai / baggage delayed

Abdul-Rehman Siddiqui on Mar 15, 2019

Dear Managenent, I travelled with my parents(3 passengers) on fly dubai for umrah from multan to madina via dubai on dated 21st of feb 2019 and we had to return on 1st of march 2019 but due to pakistan air base circumstances our connecting flight from dubai to multan cancelled and we got...

Flydubai / traveling delay and compensation

Husssin on Mar 15, 2019

Dear I am Husssin Ghaniam. Traveling on Flaydubai on flight no FZ252 and FZ021. Traveling from Mashahad to Dubai. And Dubai to Bahrain. Our travel time from Mashahad to Dubai should be at 5:00 am and it is delay to 6:00 am. And our travel time from Duabi to Bahrain should be at 11:00...

Flydubai / life threatening experience

Mohammed El Adawy on Mar 15, 2019

Dear customer service team, I am writing you this email about the worst experience ever that I had today before even going on board of your flight flying from dubai to jeddah 8:10am and the reason it we have been exposed to a life threatening situation during our transportation from the...

Flydubai / booking cancelled without informing the passenger

Florentina Tuchel Matei on Mar 10, 2019

I booked a flight to Sofia for March 10, 2019. This was an Emirates flight operated by Fly Dubai. Not being able to check-in online (without a clear indication as to why), I arrived at the airport on the day of my flight, to be told that my booking was cancelled. Fly Dubai desk informed...

Flydubai / accidental booking!

GG24K on Mar 9, 2019

I booked this flight less than 24 hours ago, by force. I was forced to make this booking by the Thai security at the airport in Thailand, because they threatened to not allow my wife to fly to my Saudi location, unless she had a return flight. She's my wife, the visa states she's allowed a...

Flydubai / flight no ek2125

Miss N Alibhai on Mar 3, 2019

1st March 2019 Flight no EK2125 Delhi to Dubai My ETKT 1762968556081-3 1-Long drop off bag queues even after checking in online. 2-Did not have the opportunity to buy or eat at the airport due to long security checking queues. 3-Flight departure time was 9.50 am, delayed to 11.49 am 4-Staff...

Flydubai / late flight

Hussein SAAD on Feb 9, 2019

Im a passenger on the flight No. FZ 173 flying to Alexandria HBE from DXB airport. The actual departing time was at 23:25, however, the flight has been delayed more more than two hours because one of the passenger had some visa issues as per advised by the flight attendant "Mohamed". Such action...

Flydubai / flight delay

Msalamasaad on Feb 9, 2019

Im a passenger on the flight No. FZ 173 flying to Alexandria HBE from DXB airport. The actual departing time was at 23:25, however, the flight has been delayed more more than two hours because one of the passenger had some visa issues as per advised by the flight attendant "Mohamed". Such action...

Flydubai / cancelled flight by flight representative

Hetal jariwala on Jan 31, 2019

This incident occured on dec 19th 2018 at 11:35pm, refence number of booking :dxmojg Flight was from dubai to bombay flight #0445 Client number #734 612 3228 I had a conformation# tfjfok too so what happened we reached at the airport and found out that our tickcts got cancelled and there is a...

Flydubai / flydubai poor services.. flight delays/flight transferred to another city

Arslan Tahir on Jan 28, 2019

Legal Notice Date 27 jan, 2019 To Subject: Legal notice for claim compensation Dear sir / madam 1. I purchase two return tickets for myself and for my wife from Sialkot to Dubai, Dubai to Jeddah for the date 03/01/19 and return on 16/1/19 Jeddah to Dubai, Dubai to Sialkot at final...

Flydubai / negligence of flydubai service crew from muscat airport for not checking our visa to baku

rashmheth2 on Jan 10, 2019

Baku Visa not checked in Muscat airport check-in counter I have made a booking with Flydubai flying from Muscat to Dubai then Dubai to Baku. It's our first time to travel in Baku so according to our contact in Baku, we could get the visa upon arrival. WE had check-in from Muscat airport and...

Flydubai / baggage loss

Sushant Tungare on Jan 2, 2019

My baggage of more than 60 pieces was lost my fly dubai. I am a film producer and we used fly dubai. Its been more than 5 months and every week i get a reply from people at fly dubai that team is working on same. I have lost more than 50 lac rupees worth filming materials .. hope someone...

Flydubai / airplane delay

mohamad saab on Dec 20, 2018

Flight delay Booking#vmf5z3 I'm writing in regards to a very distasteful experience I had with your company, I have booked on a flight number fz 158 departing at 15:50 on december 20, 2018 from beirut to dubai. After we board on the plane and it was about to take off on the runway the time...

Flydubai / cancelled flight fz 798 from bucharest to dubai on 1 december 2018

Bivolaru Cezar Edwards on Dec 8, 2018

My name in bivolaru cezar 18.09.2018 I booked from sc abc trading co srl a holiday in dubai between 1-6 december (in 5 december it was my birthday) for me and my wife - bivolaru aura adela - and my daughter - bivolaru andra teodora. Our flight - fz 798 - was going to be on 1...

Flydubai / terrible experience and horrible customer service at the airport

Razan93 on Dec 8, 2018

I would like to submit a complaint regarding my horrible experience with flydubai! I had booked three two-way tickets for my parents and myself from Amman to Dubai on the dates (Dec 1st and Dec 6th 2018). One day before the flight I checked-in online and printed our boarding passes. When we...

Flydubai / flight delay - hotel accommodation night lost.

Cristina Stefan on Dec 1, 2018

I booked a holiday in Dubai, leaving with flight no. FZ798, departing from Bucharest (OTP) to Dubai (DXB), on 1.12.2018, flight scheduled to take off at 14.25. After boarding, it announced technical problems, and rescheduled take off at 5.00 in the morning, information confirmed at 19.00...

Flydubai / complaint against the staff at mashhad airport

Yasir kazmy on Nov 27, 2018

I book the return flight of group of 49 people from KHI to najad dated 5 Nov 2018 and mashhad to khi dated 26 Nov 2018 with reference No: AOJ5E, I was on my way to khi from mashhad where I found that my group has over weight so I paid 400 USD more and asked my group to proceed after...

Flydubai / delayed/lost baggage

Fru Bills on Nov 5, 2018

I travelled on October 31 from Bahrain to Dubai and was en route to Rwandair. I had 3 pieces of baggage and after so much delays to deliver, one is still missing. Rwandair is saying Flydubai did not deliver the baggage. Kindly check and give me details on the baggage. This is four days now...

Flydubai / gold missed

wajahat safder on Oct 28, 2018

I have travelled through FZ 339 at 25 Oct -18 from DXB-MUX with 3 pack of luggage in which 1 black enclosed with gold ( 1 ring, 3 nose pins ) amounting 800 AED . when we landed at multan airport, flydubai desk informed us that your luggage will come tomorrow and we will deliver at your...