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FlyDubai Customer Care Service


Dubai International Airport, Terminal 2, PO Box 353
United Arab Emirates

Customer Support Phone Numbers

+971 600 544 445(UAE) 59 72
+92 111 225 539(Pakistan) 8 10
+7 880 0555 2833(Russia) 0 4
+966 920 015 566(Saudi Arabia) 8 10

FlyDubai Complaints & Reviews

FlyDubai / 0y5qur تقديم شكوى برحلة اربعة سبتمبر

Kamran1988 on Sep 12, 2017
الى فلاي دبي. بتاريخ 04 سبتمبر 2017 واثناء رحلتي مع امي اللى اذربيجان، رفضت موظفة المطار من فلاي دبي اعطاء الصف الاول من الكراسي في درجة رجال الاعمال لامي المقعدة بحجة انها محجوزة لاناس اخريين واعطاء امي اخر مقعد بعيداً عن البوابة، يرجى العلم ان امي لا تستطيع المشي وهي دائماً على الكرسي المتحرك...

FlyDubai / I am complaining about bad behavior that made me unhappy

b.alhajjar on Sep 9, 2017
Mine and my wife's flight from Kwait to Dubai via fly dubai was at 5pm. We were sitting in the Kwait's Airport lounge, then one of the customer service told us that they will move our flight to 3pm instead of 5pm. We were happy to leave the lounge at 2:30pm to catch the plane. Then we were...

FlyDubai / damaged luggage

Lara Mizrahi on Sep 6, 2017
Hello, I have flied with FlyDubai this week to Nepal and when I reached Nepal airport my luggage was broken. Please advise the next step for the refund and find a solution for my luggage, I have been travelling in Nepal with a broken luggage and this has been really uncovenient for me...

FlyDubai / re: terrible customer service on fz 081 - dxb to bahrain on sep 3, 2017

AparnaAG on Sep 3, 2017
Dear Sir/Madame Our CEO, Ms. Sajida Shroff, recently flew on FZ 081 from Dxb to Bahrain. We paid extra for her have comfortable seating (Seat 2F). When she boarded the plane, the overhead luggage compartment above her PAID seat was filled with the airline staff’s personal belongings. She asked if...

FlyDubai / refund of ticket amount

Dileep008 on Sep 2, 2017
flydubai flight FZ-436/865 departing on 26 March 2017 from HYD to DMM has been cancelled due to schedule changes.later i claim for my refund amount and aftre few months they respond in the mid of may 2017 and said will get the refund money in few weeks but now this is few months Mar apr...

FlyDubai / service

Bader99 on Sep 1, 2017
Yesterday, I few from Dubai to Lebanon flight number fz 169. The service was very bad! Flight attendants serving some customers and ignoring some. I remember I ordered something from an Asian guy, he portended that he was serving my order but ignored me. I pressed on the flight attendant...

FlyDubai / charge on extra luggage charged in zanzibar

Arnau Lopez on Aug 29, 2017
Hi, Taking my flight back from Zanzibar to Dubai, flight number FZ 677, the total weight on my sports equipment was 34 kg, 4 kilos above the allowed 30kg. On the airport, they made me pay 55 dollars per additional kilo, totalling 249 USD. This is way above the rates that you have on your...

Fly Dubai / fly

mariaj garcia on Aug 28, 2017
Good morning, I turn to you, for the claim for damages in the suitcase, caused in the flight Fly Dubai Emirates, from Madrid to Kathmandu. I have already interposed a claim and photos of the damages, (suitcase) and I add this email address and personal data, so that they can contact me Maria josé...

FlyDubai / my flight to dubai

Alammari on Aug 17, 2017
Please be inform that i was planning to travel to srajyvo via dubi with my family 3 adults and 4 childs, so when’s we arrived in Dubai flights number FZ 866 and then proceeds to Gate F4 to carry on to sarjyvo the Ground Staff informed us that our chengen visa will be valid on 18 while we are...

FlyDubai / flydubai luggage receiving counter

Abdul salam seraje on Aug 17, 2017
1). I am an fly dubai customer past 2 years, on 27th July, 2017 during my check in @ jazan airport... I had one PNR with 3 tickets & 1 infants, I have paid extra 12 kg luggage/26 SR...in my experience with your flight each ticket has 5 ltr of ZAMZAM (Holy water)allowed to carry. During...

FlyDubai / fz-306 delayed. missed connection flight. had to buy new tkts $7500

access25 on Aug 14, 2017
11-Aug-2017 flight number FZ-306 KBL-DXB delayed for more than 3 and half hours. Missed out connection flight in Dubai with Air France AF655. Went to Fly Dubai for help. They ignored us, despite that we have informed them in advance that we have connection flight. Went to Air France, they also...

FlyDubai / service

Bali047 on Aug 1, 2017
flight number FZ 343 heading to Faisalabad from Dubai..dated 01 Aug 2017 delaying in take off an hour.Planned time of depart 2255 but going to take off at 2355. it was really embarrasing and very much panic for me and i believe every passenger has suffered a lot from such poor planing. seat no...

FlyDubai / baggage

Mahmood Naeem on Jul 30, 2017
Reservation number B5J0Z8 Passengers: Mahmood Naeem & Lubna Naeem Flights FZ-740 on 29 July 2017 connecting to flight FZ-835 on 30 July 2017. Checked in at Batumi (BUS) Baggage not received in Jeddah. Complaint # JED FZ 15006 dated 30 July 2017. The pilot announced in Dubai that 4...

FlyDubai / lost baggage

Fannie Impang on Jul 30, 2017
I have lost 1 baggage from 3 baggages I checked in while travelling from Dubai to Alexandria on 17th July 2017. All my important things and documents are inside that bag. I am 7 month pregnant, I don't have clothes even underwear with me because all my things are in that bag. The worst...

Fly Dubai / fly dubai and dubai airports authority

Jamil Martin on Jul 30, 2017
I was due to take a flight on 23rd June from DXB Terminal 2. Fly Dubai going to Bangkok for a wedding and then extended holiday and touring. When I reached immigration and my passport was scanned it was clear something was not quite right. I was asked to follow an officer into the...

Fly Dubai / seats too narrow

Julianna Marie Kay on Jul 26, 2017
The seats are too small and narrow. I found out too late that fly dubai has their own airport and so when they landed I thought we landed at the kuwait airport and my husband was on his way to pick me up from kuwait airport. I got stuck at fly dubai's own airport and then I had to use...

Fly Dubai / poor facilities and bad attitude, unhelpful flight attendant

Makram90 on Jul 22, 2017
To whom it may concern Subject - complaint Fly dubai Management team My name is mohamed Akram I am a passenger who is traveling with fly dubai FZ797 to go romania today 22/17/17 at 10:30am flight I plan my trip in a good mood to enjoy the facilities therefore I pre paid the movie and special...

FlyDubai / complaint on not loading my baggage

Vijay Ninawe on Jul 21, 2017
To : Fly Dubai, Dubai, Dear Sir, Sub. : Non-receipt of Baggage FZ 470084 Ref. : 1) Flight No. FZ 731 dated 12 Jul. 2017 for Ashgabat : 2) E-Ticket No. 1414965646736 – 1 – VIJAY RAGHOBAJI NINAWE – SAET NO. 8F Please note I have made journey by Fly Dubai Flight No. FZ 731 on 21 July...

FlyDubai / onboard Insult

Drar24 on Jul 21, 2017
Dear FlyDubai Management, Hope this mail finds you well! Firstly i would like to thank you for your hospatality in your flights from MCT/HBE and HBE/MCT it was obvious that you properly managed to fill the gab left behind the Qatar airways and you succeeded to gain the trust of all the...

FlyDubai / security breach - incompetence - no refund -

sunnylenna on Jul 14, 2017
I am complaining about the situation described on #04185418 [ ref:_00Db0dBTz._500b016gfwd:ref ]. The company has done nothing about my situation for more than 2 months. FlyDubai has a problem with their security online and they do not want to acknoweldge it. To put it straight they do...

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