I had a connection in Addis Abbeba flight ET628 to Bangkok at 09/03 at 23:55, the flight was transfered to 6 am, what was a big problem to me because the meeting I had in Bangkok at Saturday afternoon had to be posponed and a lot of miscommunication and problem that I had after that, let me very disappointed With Ethiopian Airlines, below I will describe all my loses:
- appointment with a client in Bangkok had to be posponed
- difficult attendance at the ticket window at the company. They were doing priority for business customers, after had traveled 12 hours from Brazil, really any kind of distinction is really not far.
- after to get be attended and received the voucher for the hotel, they informed me to pass imigration and ask for a company employee how to go to the hotel.
- At the immigration desk, the official didn't agree with the ticket that I had received for the new flight and told me if I could wait 6 hours at the airport!!!?? I answered: "what?"
-passing the immigration I was obliged to find by myself the transfer to the hotel, in a really without information place, with a lot of people chasing me where I was going, a big mess. After to understand I was alone and should let me down I inform to one guy the hotel I wanted to go and he called to the transfer.
- at next day I arrived at the airport at 4:15 am, and went to the gate was informed in my ticket and the access to get in it was not opened yet. I went to take information, they said would be opened at 5am, I thought strange coz my flight was planned to start boarding at 5:15am. It was 5:45 and the entrance was not opened yet, lot of people waiting, nobody informed anything and at 6am they told us the gate was changed from 3 to 20, in the other side of the airport. Great!
- we took off around 7:30 means 1, 5 hours was planned
- at flight I ordered gluten free meal and the crew woman gave tonme the meal gluten free and 2 breads with gluten, if I didn't have noticed that looking for the meal of my neighbor I had ate gluten and have had healthy problems.
After all the unfortunates I mentioned above, I ask a financial compensation which one is provided by law of 500 euros.
Full name Andrea Cristina de Alexandre