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Customer Service

1800 1322 0154 (Philippines)
+251 116 179 900 (Ethiopia)
+1 833 923 2689 (United States)
+44 175 396 7980 (United Kingdom)
+43 720 229 149 (Austria)
+32 78 259 242 (Belgium)
+973 16 199 205 (Bahrain)
+852 800 905 629 (Hong Kong)
+60 162 991 696 (Malaysia)
+966 800 814 0018 (Saudi Arabia)
+27 875 518 262 (South Africa)
+66 25 088 794 (Thailand)
P.O.Box 1755
Addis Ababa

Complaints & Reviews


My experience with Ethiopian Airline was unbelievable. Our flight was scheduled for 10:15pm. We boarded the plane and wasn't given instruction to exit the plane until 2:00am. They informed us that there was something wrong with the plane. They then told us that we would be taken to a hotel and rescheduled. We sat in the lobby for hours with no communication. They did not have the rooms prepared or paid for. It is now the next day and we still don't know when our flight is scheduled. We have missed our connecting flight and our initial agenda. Wasted money, wasted time, and we were placed in danger in the process. Extremely dissatisfied

Unceremonious change of ticket schedule

Reference FIOPXJ

I received an email that was blocked for my response. However, I called the airline 3 times using the UK number which averaged 30 minutes waiting before I get an answer. I spoke to Eleni, Kidist and Meron, none of them have an aota of customer service in their vocabulary, very unprofessional and rude.

After receiving your email instructing a schedule change. Instead I requested for a destination change to Johannesburg instead of Harare on the same date. But that appeared to your colleagues as a big inconvenience to the entire fleet of Ethiopian airlines.

Kidist lied to me as she promised me a supervisor would call after 30- 50 minutes as they were in a meeting. I called after 2:30 mins and had to wait for another 30 minutes but she hanged up on me without any help offered.

I am seeking for your immediate response before it messes up my itinerary. All I am asking from you is a pleasant flight to Johannesburg instead of Harare

Hope to hear from you soon

Rutendo LInda Mahovo

I didn't get all my luggage in toronto pearson airport

my name is Tseuhouo Talla Charles Marius. my trip destination was Yaounde - Cameroun to Toronto Pearson Airport Canada
Date of incident : 15 Feb arrive toronto 16 Feb
client number : [protected]
description: i see only one bag PNR : GWULYM code bare: 9071 ET388525
i request a refund or my bag if not that will be very difficult for me because i have must important of my thing inside
my bag was a black bag enroll in plastic 23 Kg
you can reach me on this email : [protected]
find attach a copy of my reciept

it is very important for me to get this bag as soon as possible . im very upset about this situation .
waiting for your response as soon as possible


I didn't get all my luggage in toronto pearson airport
I didn't get all my luggage in toronto pearson airport

lost baggage

Dear Sir, Bonjour! I would like to draw your kind attention towards non delivery of my baggage on 1st...


I had a connection in Addis Abbeba flight ET628 to Bangkok at 09/03 at 23:55, the flight was transfered to 6 am, what was a big problem to me because the meeting I had in Bangkok at Saturday afternoon had to be posponed and a lot of miscommunication and problem that I had after that, let me very disappointed With Ethiopian Airlines, below I will describe all my loses:
- appointment with a client in Bangkok had to be posponed
- difficult attendance at the ticket window at the company. They were doing priority for business customers, after had traveled 12 hours from Brazil, really any kind of distinction is really not far.
- after to get be attended and received the voucher for the hotel, they informed me to pass imigration and ask for a company employee how to go to the hotel.
- At the immigration desk, the official didn't agree with the ticket that I had received for the new flight and told me if I could wait 6 hours at the airport!!!?? I answered: "what?"
-passing the immigration I was obliged to find by myself the transfer to the hotel, in a really without information place, with a lot of people chasing me where I was going, a big mess. After to understand I was alone and should let me down I inform to one guy the hotel I wanted to go and he called to the transfer.
- at next day I arrived at the airport at 4:15 am, and went to the gate was informed in my ticket and the access to get in it was not opened yet. I went to take information, they said would be opened at 5am, I thought strange coz my flight was planned to start boarding at 5:15am. It was 5:45 and the entrance was not opened yet, lot of people waiting, nobody informed anything and at 6am they told us the gate was changed from 3 to 20, in the other side of the airport. Great!
- we took off around 7:30 means 1, 5 hours was planned
- at flight I ordered gluten free meal and the crew woman gave tonme the meal gluten free and 2 breads with gluten, if I didn't have noticed that looking for the meal of my neighbor I had ate gluten and have had healthy problems.

After all the unfortunates I mentioned above, I ask a financial compensation which one is provided by law of 500 euros.

Personal information
Passport FO514679
Full name Andrea Cristina de Alexandre

Best regards


  • Complainant20091 Apr 02, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Mr. Andrea Cristina de Alexandre,

    The attached document produces two boarding passes of passenger only.
    There is no indication of the events, mentined in your public complaint.
    If you wish the finacil compensation for a possible act against your interetsts, which is not stated in the contract of carriage between the passenger and Ethiopian Airlines / see your unattcahed e-ticket /, the passenger can hire a lawyer for the agreed fee in the chosen country (in Ethipia or in Thailand).


    0 Votes

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delay and cancellation of a flight. extremely bad customer service

My name is Marvin Stefanus Ndeshipanda, i am a Namibian. On the 14th August 2017 i started my trip with...

flight disruption

My name is Marla dava, and I am writing this letter to express the inconvenience that the company ethiopian...

Connecting flights 'failure to issue boarding pass

On 7th May 2017 i checked in from miri flight MH 2585 'to KL then supposed to be on to Douala west...

Unethical behaviour at Check-in counter (Mumbai Airport)

Dear Sir/Madam My grandmother (aged 76), unable to read and write, was due to fly on 27/02/2016, flight...


1. My name is Mahesh Dutt Sharma and I am working in Goma (DRC). I travelled using Ethiopian Airlines from Kigali to Mumbai via Addis Ababa on 22 Feb 10. My booking ref No is YTQLUX. ET 810 flight was delayed and missed the connecting flight from Addis Ababa ET 610. All passengers were accommodated in Addis for one day. My hotel voucher was not endorsed for making one free call from the hotel.

2. I was having onward booking from Mumbai to Delhi in SpiceJet (ZZSPDH) on 23 Feb 10. This ticket was shown to Ethiopian Airlines Manager at Addis airport. She confirmed me that they will do the onward booking for me for next day. Accepting and believing her words I had not done my onward booking. Next day just before the flight, I was handed over compensation voucher and one printed paper ticket confirming my onward ticket from Mumbai to Delhi in SpiceJet flight SG114.

3. On arrival at Mumbai, when I approached the Spice Jet counter they informed me that no such booking exists. This is pure cheating and fraudulent act by the Ethiopian Airlines. I was stranded alone at Mumbai airport. Ethiopian Airlines staff at Mumbai airport initially refused to meet me. After repeated call for more than 40 minutes Mr. Naren informed me that staff at Addis Ababa airport has done cheating with you as they can not book seats in low fare airlines by any means. I lost full amount and booked the new flight in very high rate.

[Resolved] Wheel Chair Not Provided

The Manager, On January 12, 2010, I used Ethiopian Airlines to travel back to Bombay, India. My Mother...

Deboarded from the flight and missing luggage

Denied flight after being issued a boarding pass and luggage was shifted without my knowledge. I am holding the boarding pass and also the pir form of my missing luggage.

  • Updated by Jamil musoke · Dec 20, 2019

    Dear:my baggage a missing from you airlines and I tried to contact Ethiopia office in Qatar but I didn't get any help up now, it's now one week since I used airline.i hope that I can found my baggage please.

  • Rs
    R. SELLARS Dec 01, 2009


    0 Votes
  • Em
    Ema Addis Nov 20, 2013

    Don't get me wrong! I am confident on the airline crew knowledge and capacity. But guess what? Customers don't care how much you know until they know how much you care. The cabin crew lack professionalism has no work ethics and definitely no clue about customer service at all. I am sorry to say it but the cabin crew, especially the captains are super egotistical, inflated and honestly I don't even know what they think about themselves. The way they carry themselves is so sad and pathetic. They need to come down and has to understand that their salary comes from the passengers that have been tolerating their ignorant behavior. They need to know that their dumb attitude is so embarrassing not only to one of the great organization in the nation but also to country because unfortunately they are carrying the flag wherever they go. I wonder if they even take ethics and professionalism as a course, if they do, may be it needs s to be revised and strengthened. CHANGE! CHANGE! CHANGE! and get matured please.

    0 Votes
  • Ja
    Jamil musoke Dec 25, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Dear :Attention please, my baggage is missing now it one week, non delivery of my baggage on 10/12/19 with ET620 due to flight delayed from Etenbbe Uganda

    0 Votes

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