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Hutchgo.com Customer Service Phone, Email, Contacts

Hutchgo.com
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1.2 48 Reviews

How responsive is Hutchgo.com's customer service?

2 Resolved
46 Unresolved
Very poor 🤒
We don't know much about how Hutchgo.com handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Hutchgo.com and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Hutchgo.com reviews and complaints 48

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9:38 pm EST
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Hutchgo.com Resched/Refund

I had a regrettable experience with Hutchgo's customer service. Initially, I sought assistance in rescheduling my flight, only to be informed that it wasn't possible. Instead, I was advised to pursue an involuntary refund, with the condition of providing a medical certificate by a 12 PM deadline. This requirement caused me significant hassle and inconvenience.

However, despite promptly meeting their demands and submitting the necessary documentation, I was informed that there was nothing they could do to assist me further. This inconsistency and lack of follow-through on their part left me feeling frustrated and let down.

Given this experience, I strongly advise anyone considering booking through Hutchgo's website or Google Flight to avoid them. The lack of professionalism and inability to resolve customer concerns make them an unreliable choice for travel arrangements.

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2:56 am EST
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Hutchgo.com Booked flight from Calgary to Vancouver

Booked tickets from hutchgo on 4/1/2024. Two tickets round trip . But when reached at flight counter they said no tickets are booked under your name . Contact hutchgo customers care no response and said booked another tickets booked and booked refunds then I said my credit limit is over and ask me to wait for 45 min. Waited for 2 hours. No response .

Lost my hotel booking

Cab booking

And 1500 dollars

.

Kindly do the needful

ujjwal

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8:43 am EDT
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Hutchgo.com Refund tickets

I have a 2 refund tickets booked reference no. OJIJHA from Cebu pacific air under the name of velasco & santos . As for Cebu pacific air they already send the refund money to your company from last dec. 6,2022. But up to now your company haven’t reply to any of my emails regarding this matter. Its much appreciated if someone will take this complaint seriously and reply to me as soon as possible.

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Is Hutchgo.com legit?

Our verdict: Complaints Board's thorough examination reveals Hutchgo.com as a legitimate entity with notable strengths. Despite a 4% resolution rate on customer complaints, which invites a closer look, Hutchgo.com stands out for its commitment to quality and security. Clients considering Hutchgo.com should delve into its customer service record to gauge compatibility with their expectations.

Hutchgo.com earns 91% level of Trustworthiness

Perfect Trust Endorsement: Hutchgo.com achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Hutchgo.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hutchgo.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Hutchgo.com you are considering visiting, which is associated with Hutchgo.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Hutchgo.com is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Hutchgo.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 48 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Hutchgo.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The hutchgo.com may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to Hutchgo.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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10:40 am EDT
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Hutchgo.com Cancelation of flights with no refund

It's been more or less 3 years since the last email I had with hutchgo. I booked a flight for three to palawan, this was before pandemic hit, I've recieved a booking ticket and number, and paid it over the counter. Fast forward to a few days before our flight, hutchgo emailed me that it has cancelled my flight, and didnt even gave me an option if I would like to rebook for different date or refund. So, i've emailed them to get a refund, however, they said I should wait for 2-3 months to process the refund request. I patiently waited. Then when it got over 3 months i've emailed them again, and they said I should email the airline, so i've emailed the airline but the airline told me to talk it with hutchgo, its like theyre passing me around. we've decided to went to the main office of the airline to personally talk with them but instead they just give us a receipt of refund request, and told us to wait for an update or call. It's been over 3 yrs now, we lost contact on both.

Desired outcome: I'd appreciate an immediate response and the refund.

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1:43 am EDT

Hutchgo.com Cancelled by website and still charged

I booked for a flight to Hong Kong today, 21st June 2023 and it was cancelled due to unavailable seating for which i apparently selected but i did not. My card was charged. Doesn’t make sense if that was even the case, it would be on the refreshed page even before the payment being deducted. I want my refund within 2 working days. I have lodged a police report already since this isn’t the first for this company to be scamming people like this.

Desired outcome: Refund with 2 working days.

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12:54 am EDT
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Hutchgo.com Flight from Cebu to Mactan

Hello, I booked a flight from Cebu to Boracay using Hutchgo.com. My flight is supposedly on Wednesday. I was planning to check-in online to avoid any hassle but after 4 days of booking Hutchgo.com still have not sent me my booking number. I emailed them and tried reaching for my concern but no response. I also asked air asia if my name was booked where they responded that they were unable to find my name in the list which implies I still have no booked flight yet under air asia bound to Boracay.

Desired outcome: I want to have my booking number ASAP, especially today or tomorrow. If not, can I have refund.

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Update by SameenKaia
Jun 19, 2023 1:45 am EDT

Resolved. :D Thank you!

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Michael Angelo RabaniLLo
, US
Jul 24, 2023 11:44 am EDT
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Paano po ginawa niyo? Ganyan din po issue saken. Pag sunday na flight ko. Wala pa yung booking number

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1:04 am EDT
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Hutchgo.com Wrong flight details, no booking number and no clear instructions

1. Airasia flies from KLIA2 in Malaysia. Hutchgo only stated Kuala Lumpur International Airport, which means it is KLIA1. This is a big issue, because it is the wrong location. And the exact location for departure has been verified with AirAsia.

2. My flight is tomorrow and up till today, i stillhave not received and AirAsia booking number for Check in. All i got was their confirmation number, which is not helpful and a wrong and e ticket, which is also not helpful.

3. called their HK helpline for assistance, no +[protected] no one picked up.

Desired outcome: 1. Provide an Airasia booking numer2. steps to follow up after payment, where do i go what i need to do after the payment. 3. Provide correct information.

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10:43 pm EDT
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Hutchgo.com I booked a ticket but in the last step it says that "sorry we cannot process the seats as of the moment"

I booked a ticket but in the last step it says that "sorry we cannot process the seats as of the moment"

Manila to Cebu (via PAL) May 20 - 3am

Cebu to Manila (via Airasia) May 27 - 21:00

2 adults:

Shiela Mae Doroy

Jan Paul Prindian

Hello. If you cannot process in the last step why did you deducted it to my account? Refund my money or give me the tickets. If you cant do it, then it is surely a scam app and website. I'll post this on my social media that you are doing this on purpose.

Give me a response in my email within 24 hrs.

[protected]@gmail.com

Desired outcome: Give me a response in my email within 24 hrs.[protected]@gmail.com

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Beldee
Houston, PH
May 23, 2023 5:20 am EDT
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Had u receive your refund. It happen to me as well :(

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Sujin Broniola
, US
Sep 14, 2023 6:47 am EDT
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Replying to comment of Beldee

Hello , in my case was I booked a tickets also they did send me a booking Number but when I check it to airasia bookings , the booking Number that they give me was invalid. How did they scam people like this So easily. 🥹

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11:09 pm EDT
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Hutchgo.com Bad and scary experience with the agent company!

Hi

I have booked via hutch go travel agent
Attached are the documents I have received before, to fly via british airways at 830 am on 25th feb 2023 from london to frankfurt
However due to the delay of the flight from singapore to london, i've received an email to change flight to lufthansa airlines at 930 instead

However, the airlines desk said that we were not given e ticket number by the travel agent and by the airlines.. so we are forbidden from flying and they unable to give us new boarding pass
I have to contact HutchGo company and airlines. However I called HutchGo so many times for 1 hour but they are busy. I also did call Qantas n lufthansa and british airways but they ask to call HutchGo. I have to use roaming phone and expensive bill through my phone

We went to terminal 2 and 3 to settle this however they said we only can solve this issue by buying new tickets or call HutchGo (which ive called multiple times with no answer)
I buy new tickets at 2 pm via british airways for 4 of us to frankfurt and it is COST
£862.72 for 4 persons
I have emailed hutch go but they replied on 2nd march but this is their reply.. so irresponsible!

'The flight booking was under the airline's control and they should send you the new ticket numbers directly. In addition, our office hours are from 9am to 7pm (Mon to Sat). We were unable to take your call after the office hours. For any urgent request, customer should contact the Airlines directly'
So who will refund the money?
Thanks
Disappointed Customer
Zulkifli Abas
Reference Number / reservation no : 69KA5L

Desired outcome: Full Refund!

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10:00 am EST

Hutchgo.com Booking Service

I booked a flight with PAL thru Hutchgo. The airline made changes to the schedule with a 12 hour delay from the original flight schedule. Normally, the airline would offer free re-booking because the changes are involuntary. I contacted Hutchgo CS to process free re-booking because it affects my schedule. They even said there is service fee of HKD 420 apart from airline fare difference for rebooking! Horrible! They said they'll contact their supplier if flight can be rebooked but more than 24 hours have passed, and no one is replying in the emails.

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11:14 pm EST

Hutchgo.com E-tickets [protected] not received!

On 1 Dec.2022 I booked 2 return tickets for a one week trip to Kuching and back to Singapore from 12-19 Feb on AirAsia Flight No: AK1776 outward bound and AK1775 inward bound, and was told I would receive my E tickets within 48 hours. I never received them. On 16 January a Rebecca Ho replied my enquiry:

#AC-230114-[protected]-[protected] saying that you had already sent

me my tickets on 1 Dec 2022. Where are they? I also enquired why when I did my booking on 1 Dec. why on the booking form there was no mention of checkin luggage allowance and cost? On my reply booking, my husband and I only have cabin luggage. We wanted to checkin a 20kg. luggage each person and would have paid for them. I was asked to check with Air Asia. When I did so, they said they did not have our booking reference. I don't understand what is going on! How are we going to Kuching when the airline does not even have our booking reference and we fully paid for our return tickets! Please help me to check with Air Asia and confirm our booking asap! Send us our E-Tickets again. Thank you. Mrs. Han Saw Choo

again

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6:52 am EST
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Hutchgo.com Flight reservation

Eufemio Sillo

[protected]@acdimpc.com.ph

On 10 January 2023 I booked a return flight from Manila for Iloilo on 21 January 2023 and a return flight on from Iloilo for Manila on 24 January 2023. I have completed my application and paid it with my Visa card. OTP was issued by my bank which was entered to the apps. The computer prompt the following " Payment successful. Please DO NOT refresh or close this windos. We are confirming your order with supplir(s), please wait." This message started at 8:30 A.M until now after 12 hours the message is still active in my computer. Please help me. Am I booked on the flight or not?

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4:26 am EST

Hutchgo.com Worst customer service team under Carmel Cheng

Think twice before you book the service. This is the worst service platform I have ever used. No one responds to an email for more than 20 days, and no one answered the hotline for many times. The customer service team also did not have the patience to help solve the problems. Even Carmel Cheng, the manager of the customer service department, did not actively help the customer to solve the problems that should be solved. Very, very very disappointed for the terrible experience, will never ever use it again.

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8:21 pm EST

Hutchgo.com E-ticket request

List of Passenger/s: Jadloc, Irene / Song, Gang
Booking number: [protected]
email address: [protected]@gmail.com
I booked this last January 02 on your website and they advise me that they will send me the electronic ticket within 48 hrs however nothing was sent.
I want to request for an electronic ticket of this booking number [protected]. Thank you

Desired outcome: I want to request for an electronic ticket of this booking number [protected]. Thank you

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12:39 am EST

Hutchgo.com I’m complaining about my refund of airfare which was canceled due to pandemic.

I bought the ticket in early 2020 for my flight from Manila to Rome in July 2020. Due to pandemic, it was canceled. I was demanding for a refund and Hutchgo promised to refund my airfare with refund penalty plus Hutchgo service fee of HKD210 per ticket. I was wondering why I will charge a refund penalty because I didn’t request for a cancelation of my flight for personal reasons but it was canceled due to pandemic. I started chasing the agency since July 2020 with many follow ups but until now, I haven’t refunded it yet. Hutchgo would always say that the Thai Airways hasn’t refunded yet the money so they can’t process my refund. I’m so disappointed with both the airline and the travel agency. Please refund my money because it will almost be 3 years since it happened.

Desired outcome: I would like to refund my airfare in the amount os HKD3,387

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11:09 pm EST

Hutchgo.com Completed payment but does not received my booking e-ticket

Dear Hutchgo,

Here I want to make complain because I does not received my E-Ticket yet although I already done with my payment on 16 November 2022. The details of the booking are as follows :

Desired outcome: Please update my reference comfirmation ticket as soon as possible or refund my full payment RM470. 80 so i can buy a new ticket

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Siti Azlina
, US
Dec 01, 2022 10:14 pm EST

Do you got your ticket dear?

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6:27 pm EST
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Hutchgo.com No response for cancelling flight

We booked a ticket in hutch. go on November 14, 2022 with the number [protected] and confirmation number QEBIRW. The flight is supposed to be on November 25th. I mistakenly typed my name instead of my father. They said it is not allowed to change the name so I asked them to cancel my flight hoping they would refund what I paid. But they never reply on my emails. I hope you would be able to help me get a refund. Thank you.

Desired outcome: Cancel the flight and get a refund

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11:30 pm EST
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Hutchgo.com Completed Payment But Does Not Received my Booking E-Ticket

Dear Hutchgo,

Here I want to make complain because I and My friend does not received my E-Ticket yet although I already done with my payment on 11 November 2022. The details of the booking are as follows :

Airline : Malaysia Airlines

Flight Number : MH2660

Depart : 19 DEC 2022

Flight Time : KUL 0730 - TWU 1025

Flight Number : MH2665

Depart : 22 Dec 2022

Flight Time : TWU 1815 - KUL 2105

Cabin : Economy

Baggage : 20 KG - Checked

Desired outcome: Please send the E-Ticket or refund to [protected]@gmail.com

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Darrell Utlang
, US
Dec 09, 2022 11:19 pm EST

omg, I was having the same issue, I booked and was deducted but I can't find my name on Cebu Pacific flights. help!

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honey_
, US
Nov 16, 2022 11:27 pm EST

Completed Payment But Does Not Received my Booking E-Ticket

Dear Hutchgo,

Here I want to make complain because I does not received my E-Ticket yet although I already done with my payment on 16 November 2022. The details of the booking are as follows :

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Anis Haziera
, US
Nov 19, 2022 9:55 pm EST
Replying to comment of honey_

Haii. Did your case settle? I just booked my ticket on 17/22/22 😭😭 hoping it's not a scam 😭😭 did you already get your e-tickets? 🥺🥺

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Hi Lily
, US
Nov 20, 2022 2:33 am EST

I got the same issues. Just booked last night. Enter booking number on airasia and cannot be found. It is because not working hour?

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Chia Wee Tee
, US
Dec 12, 2022 8:13 am EST
Replying to comment of Hi Lily

Hi. If you wouldn’t mind to share if you have successfully boarded the flight or not? I have similar issue. And I’m contemplating whether to book another flight.

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Chia Wee Tee
, US
Dec 12, 2022 8:14 am EST
Replying to comment of honey_

Hi. Did you manage to board the flight? I’m facing the same problem here.

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Abby123followup
Artarmon, AU
Feb 02, 2023 8:10 pm EST

Hey help, has this been resolved? I just booked minr and waiting for the eticket

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2:41 am EDT

Hutchgo.com Completed Payment But Does Not Received my Booking E Ticke

Dear Hutchgo,

Here I want to make complain because I and My 2 friends does not yet received my E Ticket yet although I already done with my payment on 17 October 2022. The details of the booking are as follows :

Airline : Air Asia

Flight Number : AK5740

Date : 31 DEC 2022

Flight Time :KUL 1725 - TWU 2025

Cabin : Economy

Baggage : Carry - on Baggage Only

Desired outcome: Please check the tickets under emails1. [protected]@gmail.com2. [protected]@edidik.edu.my I want confirmation fo the refund tickets

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10:59 pm EDT

Hutchgo.com Booking

I have made booking on Monday 1030 pm flight air asia from kuala lumpur to phuket. I have wrongly key in the email address. After a few calls and email i still do not get any response from their side. After i have made booking thru skyscanner and they brought me to hutchgo website. Once settle payment . I can event screenshot. The pge auto change to hotel booking. So i dont have any booking ref no. Please contact me asap

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Frequently asked questions (FAQ) about Hutchgo.com
Is Hutchgo a legitimate online travel agency?

Yes, Hutchgo is a legitimate online travel agency that specializes in offering flights, hotels, and travel packages.

Is Hutchgo a scam?

No, Hutchgo is not a scam. The company is a legitimate travel agency that has been in business since 2008.

Can I trust Hutchgo?

Yes, you can trust Hutchgo. The company has a good reputation and has received positive reviews from customers.

How does Hutchgo work?

Hutchgo allows customers to search and book flights, hotels, and travel packages online. The company also offers a mobile app for easy booking on-the-go.

Does Hutchgo have good customer service?

Hutchgo provides customer support through a toll-free phone number, email, and live chat. The company's customer service is generally considered to be good.

Are there any hidden fees when booking with Hutchgo?

No, there are no hidden fees when booking with Hutchgo. The company is upfront about its pricing and fees.

How can I be sure that my Hutchgo booking is legitimate?

Hutchgo guarantees the authenticity of all bookings made on its site. The company also provides a refund policy for cancellations or changes to bookings.

Are there any complaints about Hutchgo?

Like any company, Hutchgo has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is Hutchgo affiliated with any other companies?

Hutchgo is an independent travel agency and is not affiliated with any other companies.

How do I know if Hutchgo is the right travel agency for me?

You can determine if Hutchgo is the right travel agency for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other travel agencies.

Does Hutchgo offer competitive prices on flights and hotels?

Yes, Hutchgo offers competitive prices on flights and hotels by sourcing its inventory from multiple suppliers.

How does Hutchgo handle booking changes or cancellations?

Hutchgo offers a refund policy for cancellations or changes to bookings. Customers should review the company's cancellation policy carefully before making a booking.

Does Hutchgo offer travel insurance?

Yes, Hutchgo offers travel insurance to customers. Customers should review the company's insurance policies carefully before purchasing.

Can I book a travel package with Hutchgo?

Yes, Hutchgo offers travel packages that include flights and hotels.

Does Hutchgo offer any discounts or promotions?

Hutchgo offers occasional discounts and promotions to its customers. Customers should check the company's website or sign up for its email newsletter to stay informed about these offers.

Can I track my Hutchgo booking?

Yes, Hutchgo provides booking tracking information for customers to track their reservations.

Does Hutchgo have a mobile app?

Yes, Hutchgo has a mobile app that allows customers to easily book flights and hotels on-the-go.

How do I contact Hutchgo's customer support team?

Hutchgo provides customer support through a toll-free phone number, email, and live chat.

Does Hutchgo have physical travel agency locations?

No, Hutchgo does not have physical travel agency locations. The company operates entirely online.

Does Hutchgo offer customer reviews or ratings for hotels and flights?

Yes, Hutchgo allows customers to review and rate hotels and flights on its website, which can be helpful for other customers in making informed booking decisions.

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