eDreams’s earns a 4.3-star rating from 8814 reviews, showing that the majority of travelers are very satisfied with booking experience.
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eDreams Prime fee
I never order for this eDreams prime services and my credit card was charged $59.99. No live representative, all phone numbers provided in the internet not working, the chat service not helpful.
Invoice
Our flight with Swiss air booked using edreams was cancelled just days before the return flight. We have had to book new flights for me and my son out of pocket to get back home.
It’s been over a month without a refund and finally we get a email of $1 refund from them. When we try to Swiss air they say the PNR number is invalid which was given by edreams and they refuse to help asking us to contact edreams. The same happens on their website as well.
We wanted a cost breakdown and despite calling edreams for 4 days they just bounce us around giving these replies - “it been sent”, “it will be sent”, “it can’t be sent”.
What kind of company can’t even give the customer their bill to see the breakdown. The only thing sent during booking is a confirmation email without any breakdown. This is unacceptable. Their customer service is a joke on chat and they don’t pick up phones when you ring on their US/Canadian number. Stay away from this company like a plague.
Desired outcome: Need my return flight fully refunded including taxes and baggage fees charged at the airport and provide me detailed cost break down of my flight booking by email.
Cancelled airline tickets - company unresponsive
I booked flights from Brussels to Denver through eDreams and received an email from the carrier Brussels Airlines on 2/16 that one leg of the trip was canceled: 'flight SN9596, originally departing on 29 July 2022 from Denver to Montreal at 10:35 is cancelled". Flights were booked through edreams (reference: [protected])
The airline referred me to eDreams as the flights were booked through eDreams. (I contacted them via Chat and FB options and both directed me to the travel agency)
I have chatted three times with eDreams. over the last week using their online chat. The first time the agent only kept restating to call the airlines, even though I shared that the airlines was referring me to eDreams. He was absent for the chat for 10 minutes on end (multiple times) and just stopped responding.
The 2nd that same agent stated: ‘I have highlighted the issue to our expert team and you will receive an update in 24 hours’. Nothing was received.
The third time a different agent told me to arrange directly with the airlines, gave me a link to rebook that did not work as I did not book with the airlines but with eDreams. I booked with insurance and when I asked for a refund (as the rebooking was leading to nowhere) the agent told me I would get a call in 3-4 hours.
No call has been received. The email [protected]@edreams.com does not accept messages. No case number is ever assigned. The online chat is designed to kick you off: long wait times and every now and then it asks you if you are still there. Even if you still have over 15 minutes of your estimated wait time, it will drop you out of the queue if you don't respond in 2 minutes it will drop you out of the queue.
Desired outcome: Rebook the flights (preferably if possible with equal travel times) or refund the entire trip including insurance as I did not cancel the trip. eDreams is no longer providing the service I paid them for.
I have had exactly same responses and experience with their multiple customer service reps over past 9 months. Similar cancellation issue but no resolution yet!
Booking
I made a multi city booking with Edreams. A flight from Heathrow to bali on the 12th of September, a second flight from bali to Melbourne on the 26th of September. Due to an error my booking didn’t go through but the money was taken. The first flight was refunded instantly but the second flight still hasn’t been and Edreams are now claiming they didn’t take the money.
Desired outcome: Refund
Carry on not included
While booking my flight on the edreams site beside the flights you had to chose from it said carry on included. The email from edreams says 4 carry on bags both directions. The airline website says no baggage. I have screen shots of the flight listings saying carry on included. I have screen shots of my edreams account saying carry on included. I changed one flight because it said small bag included. I have chatted many times, filled out the forms they asked for, sent info they requested and no one has gotten back to me in 17 days. Has anyone found a solution?
Desired outcome: I need some kind of baggage allowance
Refund not issued
As with countless others since I have searched on the internet, I have been scammed by edreams. I purchased tickets that were cancelled by the airline. Per the terms and conditions I am owed a full refund. I contacted the airline directly and they informed me that yes the refund it owed to me but edreams he to process it. I requested the refund through edreams in December and it still has not been requested from the airline. As they did not request before the flight, I directly requested the refund from the airline ahead of flight time. I paid more to get edreams customer service calls and at this point they ceased responding. Their website is full of phone numbers that do not work and emails that do not reply and their chat bot sends messages into the void. The website is full of innacurate false information regarding their customer policies. They are infamous for not issuing refunds per contracts. However I am legally owed this money. I would greatly apreciate not being ignored. If you provide false information and /or are ignoring people, you are commiting fraud. I expect a response and my refund to be issued.
Desired outcome: Refund granted
A booking through edreams reference [protected]
ATTENTION: Customer Care Service Representative,
[protected]@contact.edreams.com.
eDreams Travel Agency,
Dublin Ireland.
eDreams reviews & complaints
Sir,
Confirmed Booking Reference: [protected]
Please refer to the above confirmed Booking Reference [protected] which a copy of your email dated December 10, 2021, 5:58 PM containing details of my Booking; see a copy the email attached.
The Booking states as follows:
Dublin to Lisbon – TP 1323
Dec 17, 2021, 10:45 AM–1:30 PM
Take-off
Dec 17, 2021, 10:45 AM
Landing
Dec 17, 2021, 1:30 PM Passenger name Seat
Franco Jombo
Flight duration
2 hr, 45 min Confirmation number
[protected]
View in Travel
Booking confirmed
Fri, 17 Dec.
Dublin Toulouse
Confirmed
Sat, 18 Dec.
Toulouse Lagos
Confirmed
Tue, 18 Jan
Lagos Dublin
Confirmed
Departure 6 hours 15 min
Dublin to Toulouse
TAP Portugal TP 1323 Operated by Portugalia
Airline reference OHVGSK
10:45 Fri, 17 Dec Dublin (Ireland), Dublin (DUB), Terminal 1
Duration: 2 hours 45 min
13:30 Fri, 17 Dec. Lisbon (Portugal), Lisboa (LIS), Terminal 1
Aircraft type: E95 - Class: Economy
Connection: Change plane
Transfer duration: 1 hour 35 min. Check with airline for boarding time and gate.
TAP Portugal TP 498 Operated by Portugalia
Airline reference OHVGSK
15:05 Fri, 17 Dec Lisbon (Portugal), Lisboa (LIS), Terminal 1
Duration: 1 hour 55 min
18:00 Fri, 17 Dec. Toulouse (France), Blagnac (TLS)
Aircraft type: E90 - Class: Economy
Return 29 hours 55 min
Toulouse to Lagos
British Airways BA 373
Airline reference OIBBFK
11:30 Sat, 18 Dec. Toulouse (France), Blagnac (TLS)
Duration: 2 hours 00 min
12:30 Sat, 18 Dec. London (United Kingdom), Heathrow (LHR), Terminal 5
Aircraft type: 320 - Class: Economy
Connection: Change plane
Transfer duration: 21 hours 20 min. Check with airline for boarding time and gate.
British Airways BA 75
Airline reference OIBBFK
09:50 Sun, 19 Dec London (United Kingdom), Heathrow (LHR), Terminal 5
Duration: 6 hours 35 min
17:25 Sun, 19 Dec Lagos (Nigeria), Murtala Muhammed (LOS), Terminal I
Aircraft type: 777 - Class: Economy
Return 18 hours 35 min
Lagos to Dublin
Qatar Airways QR 1406
Airline reference OI9MGE
19:10 Tue, 18 Jan Lagos (Nigeria), Murtala Muhammed (LOS), Terminal I
Duration: 6 hours 35 min
03:45 Wed, 19 Jan Doha (Qatar), Doha (DOH)
Aircraft type: 788 - Class: Economy
Connection: Change plane
Transfer duration: 4 hours 10 min. Check with airline for boarding time and gate.
Qatar Airways QR 17
Airline reference OI9MGE
07:55 Wed, 19 Jan Doha (Qatar), Doha (DOH)
Duration: 7 hours 50 min
12:45 Wed, 19 Jan Dublin (Ireland), Dublin (DUB), Terminal 1
Aircraft type: 788 - Class: Economy
Remember, your return flight uses different airports.
All set to go?
I departed to Toulouse Blagnac with TAP Portugal flight number TP 1323 Operated by Portugalia. We transited shortly at Lisbon Airport (Portugal), Lisboa (LIS) and then continued to Toulouse Blagnac Airport, the Airport where we landed at 18.00. A copy of my TAP Air Portugal boarding pass is attached herewith.
I stayed at the Airport Toulouse Blagnac that night. In the 18th December 2021, I proceeded to the British Airways check-in desk to check in, but shockingly and disappointedly I was told that my name was not on the British Airways flight number BA 373 with Airline reference OIBBFK Toulouse to Lagos through London (United Kingdom), Heathrow (LHR). The check-in desk staff asked me to wait till the following day being 19th day December 2021 that my name would be on the flight.
On 19th December 2021, I again went to the check-in desk, still I was told that my name was still on the flight they were check-in passengers. The check-in desk staff asked me to call British Airways Customer care service representatives.
I called British Airways Customer care Service Representatives day and night from 19th December 2021 to 21st December 2021 but to no avail, no one was answering instead it was on the answering machine. I called British Airways Business Contract office and the person I spoke with said to me that British Airways Business Contract office could now resolve my problem because it is the British Airways Customer care Service Representatives that could resolve my problem but his office could only help me to buy a new ticket so that I could continue my trip to Lagos Nigeria since the British Airways flight number BA 373 that was supposed to take me to my final destination abandoned me at Toulouse Blagnac Airport. Then after my trip I should contact British Airways Customer care Service Representatives for a refund and claim. He went further to say that the cheapest flight ticket he could get for me was about £980.00 but I told him that I did not have such amount on me at Toulouse Blagnac Airport. He told me there was nothing more he could do to help me.
Thereafter, I started to search for a cheaper flight ticket from other Airliners. I got one for €530.00 but when I entered my Bank card details the payment was declined because I didn’t have sufficient money and I couldn’t pay with cash for a cheaper flight ticket I could afford.
I sent €550.00 to Dr Okezie Emuaga in Dublin through Western Union money Transfer. See Western Union receipt attached herewith. Before Dr Okezie Emuaga could pay in the €550.00 I transferred to him into my Permenant tsb Bank account it was 21st December 2021 when I could purchase a new flight ticket to continue my trip with Iberia Express Airways through Madrid Spain at €836.00. see email and receipt attached herewith.
When I got to Madrid Spain I couldn’t continue with my connection flight because my Covid test result has elapsed while, I was abandoned at Toulouse Blagnac Airport from 17th to 21st December 2021. The Iberia Express Airways check-in supervisor said to me that the only concession she could give me because I have been in Toulouse Blagnac Airport all this period of time for a no fault of mine was to change my flight from 10. 45am to 15.30pm to enable me get a new PRC test.
I got a new PRC Negative Test result at a time I could not fly with the 15.30 Iberia flight. See receipt for a new PRC test attached herewith. I finally bought a third flight ticket to Lagos with Lufthansa for €602.00 through Frankfurt Germany. See a copy of the Electronic Ticket attached herewith.
I have never had this kind of ugly experience since 2002 my family members have been using eDreams Travel Agency.
According to EU Regulation for refunds if the Airliner defaults to carry a passenger - EU Regulation 261/2004 I hereby make a claim of €20,000.00 being refunds for the flight tickets I bought, payment for UK Passengers Locator’s form, payment for a new PCR test and compensations for abandoning me at Toulouse Blagnac Airport for 5days and disrupting my trip schedule.
Copies of Boarding Passes and other relevant documents are hereby attached to buttress my claim.
Kindest Regards, Franco Jombo
CC: eDreams Headquarters,
Calle de Bailèn, 67, 69, 08009 OR Vacaciones eDreams
Moll de Barcelona,
s/n, World Trade Center
North 6th floor, 08039, Barcelona, Spain
British Airways Customer care Service Representative
British airways customer care 24x7
Desired outcome: Refund and compensation
Unauthorized fees for credit cards
Hi!
My name is Larisa! I buyed a ticket in Ianuary, from eDreams. But, after that, On February 5, 2022, an unauthorized extraction was made from my bank card, and on February 7, the money was taken by the book eDreams company. This is an abuse! This money was extracted from my personal account without my permission. Please as carefully as possible to solve this situation and transfer the money to my account! It is illegal and the consequences will be inevitable.
Desired outcome: I want to return my money to my bank account, the amount of 54 euros!
Breach of terms and conditions
I booked flights with E Dreams and later sought to exchange them as I believe should be allowed by their terms and conditions. The company is failing to abide by these T&Cs.
I bought flights from Berlin to London travelling on 3 Jan 2022. Due to covid I wished to reschedule the flights - I did not ask or expect a full refund but to be able to change the date for a later time. At this time, the airline, British Airways, were allowing the change of flights, free of charge, either by changing times, or by providing a voucher for future travel. I would have been happy with both of these options.
E Dreams state on their website that they will abide by the T&Cs of the airline. I tried over a number of weeks to change the date of the flights. This was almost impossible and felt like the company was deliberately trying to obsfuscate. E dreams would only offer new flights at the cost of £700 when I could have purchased those flights as a new booking for £100 myself.
This company feels like a scam and as a result, I have lost flights to the value of £400 that I could have been refunded had I booked with a reputable agent or directly through BA. I have reported the company to trading standards and am seeking a refund now for the value of the flights.
Desired outcome: Refund.
Refund
Morning, I have been chasing my refund for over 18 months now, Booking ref [protected]. I have been PROMISED my refund multiple times. I have made endless calls chasing this but get the same LIES every time. last 3 calls I was told I'd have refund in my account in 5-7 days! this still hasn't happened.
This is a refund for EasyJet flight U2 8660 Alicante to London Gatwick on the 22nd August 2020.
As you can imagine this has been unacceptable.
Regards
Mr Richard Niblock
Desired outcome: MY REFUND ASAP
This have NOT been resolved, i have made further attempts to get my refund but still nothing but more lies. REF 4727589934
Refund requested 4 months ago, still no response.
Having made 2 bookings through eDreams in July 2021, the airline then cancelled my flights. I requested a refund in September 2021 and I am still waiting. eDreams automated service is appalling, they are blaming the airlines for taking up to 6 months to process refunds. It is impossible to contact eDreams. I have now contacted the airline directly, but still no refund!
Desired outcome: Full refund
Funds taken out of your account without permission
I see that on the 22nd of January 2022 you took 54.99 euros from our account without making any booking, I have no reference number. Can you please return this money to our account. I have looked for a telephone number to call you with no avail. the best email address to contact us is [protected]@hotmil.com,
the address that you can look into the account is [protected]@yahoo.com,
Desired outcome: I would like a refund to bank account :es4621030194620010053582
Fraud
Edreams trying to take money from my bank account so bank has frozen my account please contact me asap on 0090 [protected] Linda Goode
My flight booking
I booked a flight to the UK in December 2021 via Edreams. When the COVID red listing was instituted my flight was halted because of the pandemic red listing travel restrictions.
I have since contacted the EDreams team with no success and they have ignored my request to release my booking with Virgin Atlantic airways.
The airline advised that Edreams must unblock the ticket and release it.
The eDreams agent I got hold of in December never communicated back on rebooking the flight.
May I then get refunded or rebooked on a new travel date?
Desired outcome: Please Refund or rebook my flight for March 2022 Booking Ref [protected]
Booking reference [protected].
I received this information from customer service today.
We are sorry to hear you had an unsatisfactory experience with us and we regret any inconvenience this issue may have caused.
Your refund has been processed and credited on 12/02/2022. The refund is 533.48 NZD
Desired outcome: My reply. This refund is only partial. The full amount is $790.39. I would like to be able to say that our resolution was a positive one.
Wait times for refunds
Absolutely the worst Company I have ever dealt with!
NEVER use this website!
My booking reference number is [protected].
I booked tickets from Auckland - Brisbane
and Brisbane - Auckland.
The airline Air New Zealand cancelled the flights due to Covid.
Your company keeps telling me the airline has the money, but that is a lie because I have talked to them!
You Must pay my $1491.77 back so I can rebook for this year.
Desired outcome: I want my refund!!!
[protected]
We bought our TAP tickets for Montreal to Lisbon with eDreams. The flight was canceled by TAP. We requested a refund from them (bad customer support) and they refused. I have tried to get a refund with eDreams. No luck. They customer support is non-existent. The "manage your booking" option is bogus. The "chat" bot (Kris) is useless. The "human" (?) agent is useless. You wait and wait online. They disconnect you after 40 minutes... you try again : another 30 minute wait. When you do get an agent... another 20 minute wait while he is supposedly checking your booking (it takes me less one minute.).
Very bad experience.
eDreams? NO. e-Nightmare!
Desired outcome: EDreams : DO YOUR JOB.
eDreams is a bad company. AVOID.
Not received a confirmation email with booking reference on, tried several times requesting it
I have emailed eDreams and used the chat/help line several times requesting them to send me an email with my flight booking reference on it. The payment went out to them on the 2nd October 2021. I still haven’t received the email. They only have automated services that don’t understand the request. I have just sent another complaint email to them that bounced back instantly with a link to their automated chat line service.
Desired outcome: Email with my booking reference number on it so that I can access my purchase.
charged me twice and getting no help
I have multicity flight Baku-Izmir 19March, Izmir-Istanbul on 22March and 27 March Istanbul-Baku.
I first attempted booking and webpage said 'my order was rejected by my bank'. At my second attempt my booking was successful. Then 2 received 2 bookings and charged twice
[protected]: GN2F2T, GN1LEJ and 10DZY6
[protected]: GN2F2T, GN1LEJ and 10F27B
How come 2 different bookings can have same PNRs (GN2F2T, GN1LEJ)? this is the basic proof of their mistake. Why do I book 2 flights in same dates, airlines and time?
They are directing me to their customer service number +[protected] but this line is useless, disconnecting the call stating "their operators are busy with helping passengers with flight dates prior to mine"
Desired outcome: a)Fully refund of [protected] since it has same PNRs with the otherb) refund of one of GN2F2T, GN1LEJ payments which is charged twice and me being offered either 10DZY6 or 10F27B as open-dated flight usable in any date within one year time
i booked 3ticket from edreams and 2ticket i canceled ,before i canceled my ticket i checked my refund amount one ticket refund amount only701 usd but today they said refund amount only 84 usd ,and i contact eDreams agent they told me emirates refund only 84 usd ,best stupid company in he world and one ticket which luggage weight 40kg but emirates webside show only 25kg and emirates airlines fined almost 350 usd another complained without my permission they deduct 60 usd without my permission ,
worst company i ever seen [censored]ing your system
i want full refund amount
I was charged for a flight and never recieved the confirmation
On February 11th at 12:38 aproximately I booked a flight from Denver to Las Vegas and I was charged the amount but never received the confirmation email nor does my flight show up on my trips on the eDreams site. Their customer service number only tells you to check the web and the web does not offer a solution to my problem. There is no way to speak to an agent to explain the situation. Very dissatisfied
Desired outcome: I'd like to get my refund or my flight
eDreams Reviews 0
About eDreams
One of the key features of eDreams is its user-friendly website, which allows customers to easily search and book their travel arrangements. The website is designed to be intuitive and easy to navigate, with a simple search bar that allows customers to quickly find the flights, hotels, or rental cars they need. The website also offers a range of filters and sorting options, allowing customers to refine their search results based on their preferences.
In addition to its website, eDreams also offers a mobile app that allows customers to book their travel arrangements on the go. The app is available for both iOS and Android devices and offers all the same features as the website, including the ability to search for flights, hotels, and rental cars, as well as book travel packages.
One of the key advantages of using eDreams is its competitive pricing. The company works with a wide range of travel providers to offer customers the best possible prices on their travel arrangements. In addition, eDreams offers a price match guarantee, which means that if a customer finds a lower price for the same travel arrangements elsewhere, eDreams will match the price.
Overall, eDreams is a reliable and convenient online travel agency that offers a wide range of travel services at competitive prices. With its user-friendly website and mobile app, customers can easily search and book their travel arrangements from anywhere in the world.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with eDreams. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with eDreams. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, compensation, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
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Overview of eDreams complaint handling
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eDreams Contacts
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eDreams phone numbers+1 (800) 200-6296+1 (800) 200-6296Click up if you have successfully reached eDreams by calling +1 (800) 200-6296 phone number 18 18 users reported that they have successfully reached eDreams by calling +1 (800) 200-6296 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (800) 200-6296 phone number 29 29 users reported that they have UNsuccessfully reached eDreams by calling +1 (800) 200-6296 phone numberIndia+1 (844) 539-6719+1 (844) 539-6719Click up if you have successfully reached eDreams by calling +1 (844) 539-6719 phone number 7 7 users reported that they have successfully reached eDreams by calling +1 (844) 539-6719 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (844) 539-6719 phone number 17 17 users reported that they have UNsuccessfully reached eDreams by calling +1 (844) 539-6719 phone numberUnited States+1 (438) 800-3526+1 (438) 800-3526Click up if you have successfully reached eDreams by calling +1 (438) 800-3526 phone number 1 1 users reported that they have successfully reached eDreams by calling +1 (438) 800-3526 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (438) 800-3526 phone number 2 2 users reported that they have UNsuccessfully reached eDreams by calling +1 (438) 800-3526 phone numberCanada
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eDreams emailsedreams.onrep.en@edreams.com100%Confidence score: 100%Supportcustomerservice-en@contact.edreams.com100%Confidence score: 100%Supportnoreply@edreams.com87%Confidence score: 87%
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eDreams address1º 5 Calle del Conde de Peñalver, Madrid, Spain
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eDreams social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 02, 2024
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Today 69.80 pounds was deducted from my account without my authorisation.