eDreams
reviews and complaints

I booked online an airline ticket on July 19, 2022. The flight was available on their website, so they took my credit card details and the amount of money for the ticket was committed/blocked by them. After one day, the company email me that there is no availability of this flight and my booking will be cancelled. I need to get a refund. Where is my money?

I tried but it was impossible to find a telephone or an agent to complain. They only have a chatbot on messenger (robot application). Their online form for complain does not work properly. I could not complete it.

They cheated me, because they blocked my money, and now the flight is not available. Until I get my money back, the flight price will be double or there will be no availability. I need a full refund and a compensation for extra hotel nights and more expensive ticket.

On 16 July 2022, I bought a ticket from Geneva to Bangkok ([protected], operated by Etihad and IndiGo). The website offered the possibility to buy a flexible ticket (as opposed to basic one), as well as dozens of other insurances. I also bought an insurance titled "Flight Cancellation Insurance" so I get get my money back if I decided to cancel it. Twenty minutes after the purchase I cancelled my flight and received an email from eDreams saying they are processing my request. I then went on the Internet and realized that eDreams has scammed THOUSANDS of people about different aspects of their ticket including the cancellation insurance. The website did not inform me that the Etihad ticket was non refundable (otherwise why would I pay extra for flexible option and flight cancellation insurance?). The website also did not disclose that the insurance policy belongs to a third company called Europ Assistance. I lost 1500 Swiss Francs (with eDreams taking 250 Swiss Francs for "mediation fee"). I realized that hundreds of people bought the 'flight cancellation insurance' because of the deceptive website. This is a criminal company that should be shut down under Spanish law or European consumer protection regulations. Thousands of people have lost huge amounts of money to eDreams. In my case, I will not stop reporting them to every Swiss and EU authority out there, until i get my money back.

I am a eDream Prime member and I tried to book a return flight from Warsaw to Melbourne for myself, the cost of the tickets was about 1400 GBP.

There was an error while payment, amount of 349.04 GBP got deducted from my credit card account and due to that ticket is not issued. I don't have any reference number as booking is not completed.

Please refund the 349.04GBP.

The problem of transaction I am facing right now with eDreams. Please find below the detailed explanations :

On 17th June I made a reservation for Mru to Dxb, Dxb to Mru via edreams for amount of Rs 40,778.48 + a charge of Rs 807.31. The problem was that when I converted the price before booking it seemed okay, when I checked the deducted amount on juice it was more than I expected so I cancelled immediately. Got the email confirmation from edreams and I was refunded the next day thanks god. [Email used : [protected]@gmail.com]

Booking reference number : [protected]

On 22 June, my cousin invited me to Frankfurt so I booked another ticket via edreams for the cheapest price and again I was shocked to see the amount deducted, it was too expensive and I cancelled immediately. Charge by edreams : Rs 59,717.83 + 1,182.43 by AC - USD. I have the proof of payment. I received mail of confirmation for refund under 10working days. So I waited. [Email used : [protected]@gmail.com, I couldnt use my original email I dont know why for the booking. I used the one for my cousin]

Booking reference number : [protected]

After 10days, I started chasing eDreams for my refund as I started to get worried, they kept on saying that I would get the refund and to be patient. I was able to chat via their app on eDreams and now I'm not able to get an agent. I get only robotic answers and they direct me via a complaint form. I called them 3 days ago and was told that they will refund me after 72hrs, still nothing. Everyday I email [protected]@case.edreams.com, I'm told that they never took the payment and to check with my bank. The transaction was done via my old debit card 5368******4824. MCB recently changed my card so that they don't take more payment.

Today we are 18th july, I want to understand where is my money and why I got a mail of confirmation for refund under 10working days as from 22 June and never got it. What is happening and who took my money?

Beware of them,they are scammers. Even you send them proof of payment by email, they don't accept stealing your money.

On 9 June I booked flight (booking reference [protected]) and was charged by € 1311.42 as total cost of my reservation, for which I received confirmation mail (available on request).

On 9 July eDreams charged another € 54.99 from my credit card.

After I complained through Chat help center, on 18 July I got invoice for my flight increased by €54.99, without any explanation for it. This extra charge is not transparent and it is not justified.

i booket a fligth from brisbane to phuket on the 12 august 22 an to return i realised ihad made a mistake an should have been the 31 august i rang edreames explained my sit uation an was told it would cost $207 per person oked the deal an was told every was ok i did recieve an email on 29 june the new flight times some days later i recieved my E tickets showing my fligths had not been changed have been trying to rectify the situation for weeks without any luck

i wish to cancel prime u make it so difficult

There were three suspicious transactions 61.29 euros each (total 183.87 euros) from my debit card on 13th july 2022 by e-dreams. I didn't make these transactions. Neither I did any subscription. I blocked my debit card immediately. I want a refund.

I am still waiting for a visa for a trip to Australia

File number PNR 1 Y6401 [protected]

NAME / VOGELSINGER

Invoice N° 2022-SAL7 - [protected]

It has been now 3 weeks

JPV

My booking reference is IT820317390,

My flight was delayed in the air (hence no cellphone connection) and when I arrived in Venice, I called car rental company (Noleggiare) to be picked up, but they told me that they gave away my car.

The delay between the scheduled time and when I called the company was

Booking reference [protected] flight cancelled sydney to perth qantas qf567

Departing 8 nov 2020 refund still pending

Booking reference [protected] flight cancelled perth to sydney virgin va572 departing 26 april 2020 refund still pending

Have made numerous attempts to get this resolved, no response

I thought I booked a pair of flights through Vueling between Florence Italy and London, for the 14th July, and then return, booked and paid for on the 7th. The money, approximately 442 euro, was debited from my account 7th July, but no confirmation details came from either EDreams or Vueling. I have proof of payment. EDreams did not reply to my enquiries and I obviously missed the flight on the 14th. I would expect a full refund.

I had a modification in my flight from dublin to khartoum from July 12th to July 13th and had to pay an extra 500 euro for the change. However, when i arrived at the airport the staff told me that the ticket had not been changed in their system and i was unable to board. After, i spoke to an agent through their chat system regarding this issue and they said they would change the flight to the 15th and guaranteed that the same issue would not arise again. However, yet again I arrived at the airport and was told that my ticket had not been properly issued. As a result, I have now missed 4 days of work in dublin and counting.

This is with regards to your booking reference [protected]. I have called Edreams at least 30 times so far and created several tkts to request refund - 2782677, 2624185, 2774468, 2573996.

EDreams continues to say that they are waiting for airlines to refund the funds. In Jan, 2022 EDreams confirmed that they would refund the funds but that never came around. This is refund from 2021.

Attaching communication from Lufthansa and Edreams.

First I booked 3 tickets cairo London on 6th of July, 22, one of the passengers didn't get his passport with visa so I contacted edreams to change flight date, they told to wait for a reply within 48 hrs which didn't happen and I lost my ticket and opportunity to change the date.

Second

I booked two tickets newcastle-cairo through edreams (lufthansa) and one ticket through lufthansa website. As I didn't get the visa yet to UK and this was my return flight and I wanted to change flight date. I contacted lufthansa to change the date of ticket booked through them and it was very easy and took 5 minutes and charged me extra 9£. On the other hand, I contacted edreams through chatting, and email for 3 days they wanted to charge me 500£. At the end I contacted them through phone and at the beginning they wanted to charge me 206£ and after negotiation it ended in charging me 103£ which I paid but compared to the fees paid to lufthansa, they charged me a lot.

Somhow I was added to some prime. I did not sign up for prime willingly. They have taken all the money I had in my bank to feed myself and my three small children :(

Good Afternoon

See below information that you sent to me in August last year!

I am having great difficulty getting hold of anyone to sort this out please. This goes back to August 2021 and I am still waiting for my refund. I have not had the refund back into my bank account as you state below that it has been processed and will be refunded. Please update me urgently on this. The flights were cancelled due to Covid Lockdown so I had no option but to cancel this trip as Air New Zealand cancelled the flights. I would like my refund ASAP! Please respond urgently, this has drawn out for far too long.

Booking reference [protected]

Refund status

Due to the extremely high volume of requests, airlines are taking longer than usual (3-6 months) to process refunds.

Please note that our teams are monitoring your booking to act on any updates from the airline, so you do not need to contact us at this stage. We will reach out to you directly as soon as we know more.

Refund #5687533

Requested

Monday, 23 August

Processing

Pending refund

Requested

Your request has been received and we are working hard in order to process it as soon as possible.

Processing

Your request is currently being processed.

Refunded

Your refund request has been processed and the amount will be refunded back to the same payment method as in the original booking.

This is my payment made on 17.08.21

Edreams

Transaction amount

−$658.95

Transaction type

Visa Purchase

Transaction date

Tue 17 Aug 2021 at 11:32 pm

Processed on Tue 17 Aug 2021

Details

Card number: 4835 * * 8786

Regards Judy

A flight I booked through Edreams with KLM was cancelled by KLM and subsequently no refund was provided by either KLM or edreams. My booking reference is [protected] if anyone from edreams can help solve the issue.

Booked flight on 14th of June with edreams. Flight from LHR - PXM on the 18th July with a return to LHR on the 6th of October.

Flight was booked, I was over charged for bags that I did not request. A total of £208.00.

Bags that I had requested and paid for were not added to the flights I purchased as selected. I had to pay again out of my own pocket a sum of €81.46 to correct the mistake of edreams.

My date of birth was incorrect - this could have caused a refusal of boarding to the flight.

I have already emailed edreams as they requested 7 days ago regarding this complaint and received zero response.

Hello to everyone,

Can anyone help us? I'm a mother with tumor who wants vacation with his son. I booked flight and accommodation in Venice, paid booking [protected], edreams canceled flight to Venice, after that we called hotel and get information that they don't book accommodation for us. Now we don't have accommodation, and we don't know what is with our return flight.

Did anyone solve problem with edreams? I have print screens of our communications.

Best regards.