eDreams
reviews and complaints

I purchased a flight through the edreams website nearly a week ago now and I have not had my confirmation email. I have tried to contact you via phone and social media but I am not getting a response.

eDreams could not issue tickets with connecting flight booked on the same ticket. Passengers transiting through Hong Kong (SAR China) must:
- have a connecting flight booked on the same ticket. Your ref. no. [protected]
That was on August 7th 2021. Have sent letters to Spain, Emails, have called several numbers, have chatted with bots and agents, all fruitless.

Why cannot eDreams just pay back my money? It is 100% there fault selling me tickets which are useless.

Had flight booked from Perth Western Australia to Hobart Tasmania Australia for 6th July Reference No [protected]
we had to cancel this booking due to Hobart Not allowing People from Western Australia in at the time as the Perth Peel region were in lock down.
I have contacted eDreams on 3 different occasions regarding the refund for these airfares and have heard nothing from them.
There were 5 airfares booked for this flight which consists $2097.11 Aus
We did not want to cancel these flights as we were travelling for our daughters wedding but when you can get a pass to enter the state you are going to we had no choice. When ever I phone it is made out like I have never contacted them before.

Description:
PNR Ticket: K227B3K ([protected]) Booked 13/3/21 - REFUND

I booked a flight from eDreams, I cancelled this on 3rd August, which has been confirmed by email from easyjet. I have been ringing for 3 weeks now, and each time I have been promised a call back to inform me of my refund, each time I called again I was told the same thing and have yet to receive a call from them. As of 1st Sept 2021.

Good afternoon.
I've been receiving endless emails for new promotions from edreams, and there is simply no way to unsubscribe from them. I went to their site too get help, and the useless bot told me to unsubscribe in their email in the link. The problem is, there is no link to click and un-check all emails. I would like a solution as soon as possible, since i use my email for work, and the said emails overflow my inbox. My email is rui.pedro.[protected]@outlook.com.
Thank you for your help.
Ps: I want to unsubscribe from all promotional emails!

RENTAL DETAILS:

Customer Name: martin Hunt
Pick-Up Location: Calgary - Airport
Pick-up Date: 02/08/2021
Drop off Location: Calgary - Airport
Drop off Date: 09/08/2021
TRANSACTION INFORMATION:

Merchant Name: CarTrawler
Sale Location/Country: Online
Booking Ref: CA537939800
Partner name: eDreams (312871)
Transaction Currency: CAD
Transaction Amount: 613.62
Form of Payment: Mastercard
Credit Card Last 4 Digits: 3142
no car was supplied and money now is credited back to my M/C

Booked an airline ticket for my daughter on June 12, 2021 cancelled flight 20 minutes later . The flight was refundable and had travel insurance, they accepted my cancellation paperwork and sent me an email stating they were processing. I called three times to them to follow on travel for July 27, 2021 - six weeks later. THEY NEVER PROCESSED OR REFUNDED. They claimed I was the one that did not cancel and lied about everything and stole my money. Stay away from this company as they are not honorable or trustworthy.

I am tired of providing information. I demand a callback on +[protected]. I am following up about my refund since January '21, should this case linger any longer i will gather all the people you've scammed and file a lawsuit. There's more than 100 people out there complaining about your company. I'm just willing to overlook your pathetic service if I receive my refund ASAP!

I had the first part of the flight delayed due to the flight 1 hour late than ruined the whole trip, changing journey from several hours a day to 24 hours without any help from tour operator to pay for overnight accomodation as a result.

It was impossible to sort anything out with the tour operator, who initially lied to us to go at night to the airport and contact the airline desks directly stating they work 24/7, only when we did nobody was there and nobody cared to help us, the next operator stated that ticket can be changed to some other one with another airline and gave the option except I had to fly first leg of the journey and try to sort it ( with luck maybe in the connecting airport ) when I checked the flight on the Skyscanner this was with another airline flight option so actually this was a total lie to get us off the back!

Only after my husband had to press for several hours to change the flight and eventually cancelled the tour operator became a little bit more cooperative but that took serious effort on our part!

But the amount of misinformation it took and lies to just get rid off the person in the COVID time where plans change quickly and tour operator representatives are passive aggressive on the phone most of the time. The eventual refund was issued hovewer it is 120 days to wait to receive it!

But that is not the full story I am currently changing the second leg of the journey and going through the same story again - currently the flexible British airways ticket is no longer flexible and nothing can be changed or cannot be cancelled.

On the first attempt to talk to the tour operator I was told to wait 72 hours which i did and when I called nothing was sorted only to have the whole process yet again and this is when I was told that its not possible to change the dates on a flexible ticket anymore and its not possible to cancel it either.

After leaving bad review on trust pilot i had some pointless emails from edreams that said dates i want are not available to rebook, on replying and requesting any dates in October i have received reply there are no dates in September! The next emails were advising to contact airline directly, when contacting airline directly they referred me back to edreams and said nothing can be sorted out by them. My flight is today.

A complete scam of the company. It is the worst experience I have had ever!

I am dealing with exceptionally stressful situation of the father critically ill with covid in hospital and this is making my travelling experience even more stressful!

Dear Sir/ Madam,

I am writing to you to raise an issue with Travel agents at eDreams on August 17th, 2021. Here is a description of what happened:

20/03/2021:
• Confirmation of first reservation through eDreams (reference number [protected])
• Trip from Lisbon to Brussels on the 17th of August 2021 at 16h10 (Brussels Airlines SN3816, airline reference T39A86) and return (Brussels Airlines SN3819airline reference T3PP29E)
• Cost: 99, 91 euros

20/03/2021:
• Confirmation of second reservation through eDreams (reference number [protected])
• Trip from Lisbon to Brussels on the 17th August 2021 at16h10 (Brussels Airlines SN3816, airline reference T3Z2OC)
• Cost: 86, 31 euros

29/07/2021:
• Booking update of flight departure time to 19h35. Confirmation update of the new reservation (please find attached e-ticket numbers [protected], [protected], respectively).

17/08/2021:
• We were denied check-in at the Lisbon airport, and we were told our e-tickets were invalid (e-ticket numbers [protected] and [protected]).
• We called eDreams and were told that both tickets were canceled, and a refund was being processed. We were never informed of this cancellation, nor did we give permission for this to be resolved through a simple refund of the payment made on the 20th March 2021.
• There were no available seats on the flight we initially booked through eDreams and therefore we were unable to travel to Brussels as planned.

We made several other calls to eDreams on the morning of 18th August 2021. Edreams confirmed that there had been a problem on their end (i.e. they recognized that this was their error, with recordings of the call available). Despite this, when I asked them to book me for the next available flight, I was told that this was not possible as a refund was already being processed and that I would have to book new flights, at an inflated price. The inflated price was 315.40 euros, more than the original price of the flights we had originally booked.

Importantly, at any point were we informed of any cancellations, refunds, or changes to our trips. As previously stated, we were sent booking confirmation emails which confirmed that our reservations had been made, together with e-tickets with a travel itinerary. That is why we were so shocked to be told at the airport that we had no tickets to embark on our flights to Brussels. As a result of this, we had to call eDreams multiple times, incur more travel expenses (105 euros return) as well as new covid tests (85 euros x2) and book new flights (315.40 euros). On top of this, we missed professional commitments.

Maria Maio

I have similar stories to other who were duped by eDreams.

We searched online for flight tickets and eventually I found flights on eDreams what seemed cheaper that other travel sites.

We search and selected flights and tired to pay the displayed price on screen but on paying an increased amount of over 10% was charged on top of the purchase price displayed on screen. Cost as per screen shot below was to be ZAR38 747, 20 but ZAR42005 was taken from my account.

My booking reference was [protected]

I accidentally purchased a ticket for a month after my travel date and i have a flexible ticket. There is no possible way of contacting them i have tried everything i can and if I don't change the ticket date it's of no use to me and i'd be wasting 300$

They have chat bots everywhere and no possible way to contact them

This is my booking reference [protected]. I'd like
To move back my flight

reference number is [protected]. I bought tickets for three people from Montreal to Calgary, round trip, for four days, August 24th to August 28th. I was paying 1853.76 for the 3 tickets. I have a pdf of the payment confirmation I got on the day I made on the purchase, showing that the amount was indeed 1853.76 CAD. One week later, I discovered that I was charged twice on my bank account, for amounts of 1853.76 and 850.43, separately. I was charged an extra 850.43 WITHOUT my knowledge and approval. I went to check the page of flight details, the total was up to 2704.19. I contacted customer service twice. Once by text, I was told that it was due to currency difference. I double checked, all transactions were in CAD in the proofs that I kept. Second time I called, and the quality of the call was horrible. I couldn't hear what the person was saying while SHE HEARD ME PERFECTLY. I managed however to explain my situation. The person made me wait, came back to me 2min later, pretended not to hear me, and HUNG UP. All I want is to be refunded the extra 850.43.

I bought a flexible ticket for additional $8.32
eDreams booking reference: [protected]
I tried to change a ticket and an agent said will call me back in 48 hours and never did.
I called again and the agent hang up when I try to get money back for this service.
I need money back for the flexible ticket $8.32 since the agents can't do the service.

I signed up for a free trial to book a trip and forgot to cancel before my trial ended - my fault. So I am trying to make use of the benefits for the rest of the year.

However, as I am looking into booking tickets again I am finding that the benefits and discounts offered for my $60 do not exist. I can easily find the same fares elsewhere without paying a subscription.

This appears to be a clear case of misrepresentation. What am I missing? I would rather that the membership I paid for offered some benefit, but if it turns out that I paid $60 based on misrepresentations of what you can offer I will search out every avenue of recourse

20-AUG-2021
Booking: [protected]
I've called eDreams yesterday regarding a change on my flight. I called more than 48h before the flight to make sure there was time for a change.
I've travelled directly with this airline many times and never had a problem changing a flight before.
eDreams then informed me that there was no problem and they will call me in the next 24h to give me option changes.
They didn't call. I called them back and they asked me to pay almost 400 EUR more as a fine for changing the flight, something the airline doesn't charge.
eDreams asked me more than what would cost to directly buy a new flight with airline. They clearly haven't asked for the change when I called them and when they decided to do it was too late.
I felt they didn't look for my rights and were unable to give me a solution when I knew if I had bought the flight directly with the airline this wouldn't have happened.
Unfortunately, I will never be able to work with them again.
Also, in all calls, they asked you to do a quality survey at the end and this time they didn't give me this option because they knew I would rate them badly.

Hello i just take a reservation form edreams and i didnt receive my confirnation email from few days so this is my refrence id :[protected]
My email: [protected]@gmail.com
I need help plz

I bought 2 tickets from tel aviv to zurich and added 50 usd for "flexible flight". When i contacted them the service provider to change the date of the return flight she said they wont change it, didnt explain why and hung up. Ive waited hours and hours on the phone but no one answers. Facebook and their site only provide an stupid bot that cant help. Ive also emailed - nothing.

I want to report eDreams who are not applying for a refund from AirFrance on a ticket that I've been stopped to travel on, my booking done by eDreams on the 9th July 2021, and I was told in the middle of the night, 23h55 that I cannot board the flight. The reason given is that with my South African passport I am not allowed to fly over France (from Kenya to USA, transitting via France.  Flight Booking reference 2068764, Ticket/document nr [protected] edreamsref: [protected] and Air France ref UPK8YP).  1. Air France informed us that eDreams must request for this refund regarding the refund of document number [protected] as eDreams did the booking.   And my feeling is that it seems that there are different ways that eDreams can apply for this refund, using one of the Waver codes as contained in pages 9 and 10 of the document from AirFrance, i.e. for instance Waver Code IRG COVID19.  And I am aware that the flight was not cancelled, but because I have a South African Passport I was not allowed to travel in transit via France.And the online service did not have the option at that late stage to change the flight booking. My mom and dad booked the same route via Pentravel - they experienced the same problem.  And Pentravel applied for a refund and Air France refunded them.  Therefore, my feeling is that there should be no reason why I cannot be refunded?

2.Although eDreams customercare department  stated that I can rebook my ticket under Booking nr 2068764, this is not possible - I've tried that and it does not work.  I need to do a booking very soon from USA to Indonesia, Jakarta in the very near future.  This booking number that eDreams customercare supplied does not work (it is my old booking reference and the system does not recognise it).  I cannot reuse the old information i.e. I am now in USA and therefore cannot use the old booking to do a route from Kenya as per my original booking as I need to travel from the USA to Idonesia. And not from Kenya. I am no longer in Kenya - I am now in America and I cannot use the old route - I already had to pay for an emergency ticket when I was originally refused boarding. And this number  is not recognised by eDreams online booking system.  I've tried it on the app.That's probably the reason why Air France states that the booking agent should apply for a refund as it seems that the booking is done via a website OPODO

Will you kindly, assist in getting a full refund from Air France? Currently I need to do a booking from USA to Indonesia.

Kind regards

Lizel Amanda Birkenstock
birkenstock.[protected]@gmail.com

Date of the incident: 15 August 2021 at 6:30 pm Halifax, NS time
eDreams booking number: [protected]
Email: [protected]@yahoo.com

Throughout the past 20 years I never faced such a problem during online booking of airplane tickets, this is the first of a kind I encounter with ca.edreams website.

Incident description:
After comparing the prices of the return ticket from Halifax to Toronto, I find the best price on ca. edreams.com. The price including tax for one person is 181.00 CAD, but was to good to be true. After I filled up the information on edreams website and reviewed the total price of the tickets including taxes and fees at 724 CAD, I confirmed the purchase.
To my shock I have received an email confirming the booking but showed a charge of total amount of 834.49 CAD, how on earth can a company charge you extra without your consent.
The booking reference is [protected]

So a company can show you a total amount during booking then overcharge and change the fees after the actual booking!

This is completely unacceptable. therefore we have taken picture of the price on edreams website immediately after receiving the email and trying to talk to an agent without finding solution to the problem. Here is the price on edreams showing the date and time of the booking only 40 minutes from I had booked the ticket. In addition I have been trying to send email to their price guarantee email account which was in vain as it was failed to deliver.

The company makes empty promises that if you find a lower price within 24 hours of ticket purchase, they would refund the difference, yet the emails you send fails to be delivered to the email address they provided.

I am asking simply a refund of 110 CAD which has been overcharged to my card without my consent and to keep your promise to refund the difference if I find a lower price on other website including fees and services.

Attached the price on edreams website at the time of purchase, and the price of the ticket on same route, same airline, and same flight number, same dates on another website within 1-2 hours of our tickets purchase.

Also the email communication with edreams customer service which did not offer any solution to my problem.

Just refund the money you overcharged without my consent. You need to show what you charging during the actual booking not after the fact.