eDreams’s earns a 4.3-star rating from 8814 reviews, showing that the majority of travelers are very satisfied with booking experience.
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Air plane tickets
On sept 13 septI booked 2 ticketsfor Montreal Toronto's on the date of Oct 8 on air Canada flightat 8h30 et 2 tickest from Toronto on Montreal on the date of 10l on West Jet. At. 10h30
I don't recept a mail from air Canada bu the amount was paid trough dthe siteeDreams. What can I do?but I did from Porter with an additional fee for our seats. O news from Ir Canada. Is my ticket reserved. Stressful.
Lise Vallee
Stealing money geom my bank account
I cancelled my subscription to prime before the free month had passed but one month later edreams prime stole from my bank account 45 euros. 3 months, 2 hours on the phone and 1 reimbursement filled form later I still haven't received my money back. Every time I call I have to speak with 4 different people and explain the problem again in differente languages. Are you serious? I'm sure you're doing it on purpose.
Desired outcome: My money back
They send me the wrong time of my flight and that resulted in missing international flight
On September 12 2021, I received an email about my flight info from Cuenca to Berlin saying
Flight IB7280 is flying at 12 Sep 17:35 Ecuador time.
According to this info I want to the airport 2 hours early, just to find out that the actual time is 15:52.
I couldn't chick in because it the gate was closed.
I called edreams and they didn't help me or book me another flight.
They offered only to refund the missing flight but that doesn't cover 10% of the cost of booking a new flight.
I asked them to book a new one but they refused to help me. And put the blame on Iberia.
I called Iberia and also airhelp, and they both said it's the responsibility of edreams to communicate the right time and date and can't do anything about it.
As a result I end up stuck in the airport without any help or support from edreams.
The worst part that they stopped responding to my chat, and not answering my calls.
It's a nightmare as I missed very important appointment and about to miss another extremely important on the 16th of September.
Desired outcome: Book new flight immediately or pay my the cost of a new flight.
Airline ticket refund.
Hi,
Booking Reference Number: [protected]
I booked a flight through eDreams on 8/25/21. I canceled my flight within 2 hours and I got an email from Frontier airlines the same day stating that my flight ticket has been canceled that my
refund was completed, but the money went back to eDreams.
I tried to contact eDreams, but I have been completely unable to get a hold of them so now they got my money back- and haven't proceeded to give me my refund.
They only allow me to speak with a robot. When I go to my booking, they don't even have the updated flight times shown that Frontier changed. They have no phone number and no email. I tried contacting them on Facebook but No response. I'm feeling VERY DISAPPOINTED with your customer service.
I hope someone will help me get my REFUND BACK. Attached are my booking and cancellations documents.
Desired outcome: Full Refund
Prime Membership
Good afternoon, I bought a ticket using your website, apparently the "prime" option was selected by default, but I am not interested in membership. I have tried to disable the option in various ways and I can't find how. They have tried to charge me for membership, but it has been declined because I did not apply for that membership and I am not interested. Trying to remove my membership It has been a headache, impossible to do even following the steps they suggest. I am really upset about all this. I hope I do not receive any more attempts to charge for membership. Satay away fron Edreams or "Enightmare"
No confirmation email
I purchased a flight through the edreams website nearly a week ago now and I have not had my confirmation email. I have tried to contact you via phone and social media but I am not getting a response.
Desired outcome: Confirmation email received
wrong tickets
eDreams could not issue tickets with connecting flight booked on the same ticket. Passengers transiting through Hong Kong (SAR China) must:
- have a connecting flight booked on the same ticket. Your ref. no. [protected]
That was on August 7th 2021. Have sent letters to Spain, Emails, have called several numbers, have chatted with bots and agents, all fruitless.
Why cannot eDreams just pay back my money? It is 100% there fault selling me tickets which are useless.
eDreams does not Response, nor Email, Telephone or written Letter.
flight cancellation due to Covid 19
Had flight booked from Perth Western Australia to Hobart Tasmania Australia for 6th July Reference No [protected]
we had to cancel this booking due to Hobart Not allowing People from Western Australia in at the time as the Perth Peel region were in lock down.
I have contacted eDreams on 3 different occasions regarding the refund for these airfares and have heard nothing from them.
There were 5 airfares booked for this flight which consists $2097.11 Aus
We did not want to cancel these flights as we were travelling for our daughters wedding but when you can get a pass to enter the state you are going to we had no choice. When ever I phone it is made out like I have never contacted them before.
Desired outcome: I am requesting a refund of our fares
cancelled holiday flights
Description:
PNR Ticket: K227B3K ([protected]) Booked 13/3/21 - REFUND
I booked a flight from eDreams, I cancelled this on 3rd August, which has been confirmed by email from easyjet. I have been ringing for 3 weeks now, and each time I have been promised a call back to inform me of my refund, each time I called again I was told the same thing and have yet to receive a call from them. As of 1st Sept 2021.
Desired outcome: My £535.72 refunded immediately.
Unsubscrive emails
Good afternoon.
I've been receiving endless emails for new promotions from edreams, and there is simply no way to unsubscribe from them. I went to their site too get help, and the useless bot told me to unsubscribe in their email in the link. The problem is, there is no link to click and un-check all emails. I would like a solution as soon as possible, since i use my email for work, and the said emails overflow my inbox. My email is rui.pedro.[protected]@outlook.com.
Thank you for your help.
Ps: I want to unsubscribe from all promotional emails!
Desired outcome: Unsubscribe all promotional email.
car rental
RENTAL DETAILS:
Customer Name: martin Hunt
Pick-Up Location: Calgary - Airport
Pick-up Date: 02/08/2021
Drop off Location: Calgary - Airport
Drop off Date: 09/08/2021
TRANSACTION INFORMATION:
Merchant Name: CarTrawler
Sale Location/Country: Online
Booking Ref: CA537939800
Partner name: eDreams (312871)
Transaction Currency: CAD
Transaction Amount: 613.62
Form of Payment: Mastercard
Credit Card Last 4 Digits: 3142
no car was supplied and money now is credited back to my M/C
Desired outcome: compensation for my losses and pain and suffering in the amount of $10000
Airline Ticket
Booked an airline ticket for my daughter on June 12, 2021 cancelled flight 20 minutes later . The flight was refundable and had travel insurance, they accepted my cancellation paperwork and sent me an email stating they were processing. I called three times to them to follow on travel for July 27, 2021 - six weeks later. THEY NEVER PROCESSED OR REFUNDED. They claimed I was the one that did not cancel and lied about everything and stole my money. Stay away from this company as they are not honorable or trustworthy.
Desired outcome: Refund as promised
Airline refund
I am tired of providing information. I demand a callback on +[protected]. I am following up about my refund since January '21, should this case linger any longer i will gather all the people you've scammed and file a lawsuit. There's more than 100 people out there complaining about your company. I'm just willing to overlook your pathetic service if I receive my refund ASAP!
Desired outcome: Refund my money ASAP
I am another person ripped off by this company. I'm so angry
I am happy to be contacted as well.
same happen to us
Please contact me as well. This company also scammed me
Flights rebooking
I had the first part of the flight delayed due to the flight 1 hour late than ruined the whole trip, changing journey from several hours a day to 24 hours without any help from tour operator to pay for overnight accomodation as a result.
It was impossible to sort anything out with the tour operator, who initially lied to us to go at night to the airport and contact the airline desks directly stating they work 24/7, only when we did nobody was there and nobody cared to help us, the next operator stated that ticket can be changed to some other one with another airline and gave the option except I had to fly first leg of the journey and try to sort it ( with luck maybe in the connecting airport ) when I checked the flight on the Skyscanner this was with another airline flight option so actually this was a total lie to get us off the back!
Only after my husband had to press for several hours to change the flight and eventually cancelled the tour operator became a little bit more cooperative but that took serious effort on our part!
But the amount of misinformation it took and lies to just get rid off the person in the COVID time where plans change quickly and tour operator representatives are passive aggressive on the phone most of the time. The eventual refund was issued hovewer it is 120 days to wait to receive it!
But that is not the full story I am currently changing the second leg of the journey and going through the same story again - currently the flexible British airways ticket is no longer flexible and nothing can be changed or cannot be cancelled.
On the first attempt to talk to the tour operator I was told to wait 72 hours which i did and when I called nothing was sorted only to have the whole process yet again and this is when I was told that its not possible to change the dates on a flexible ticket anymore and its not possible to cancel it either.
After leaving bad review on trust pilot i had some pointless emails from edreams that said dates i want are not available to rebook, on replying and requesting any dates in October i have received reply there are no dates in September! The next emails were advising to contact airline directly, when contacting airline directly they referred me back to edreams and said nothing can be sorted out by them. My flight is today.
A complete scam of the company. It is the worst experience I have had ever!
I am dealing with exceptionally stressful situation of the father critically ill with covid in hospital and this is making my travelling experience even more stressful!
Desired outcome: Get ticket changed to another date in October
Edreams flight not confirmed with Brussels airline
Dear Sir/ Madam,
I am writing to you to raise an issue with Travel agents at eDreams on August 17th, 2021. Here is a description of what happened:
20/03/2021:
• Confirmation of first reservation through eDreams (reference number [protected])
• Trip from Lisbon to Brussels on the 17th of August 2021 at 16h10 (Brussels Airlines SN3816, airline reference T39A86) and return (Brussels Airlines SN3819airline reference T3PP29E)
• Cost: 99, 91 euros
20/03/2021:
• Confirmation of second reservation through eDreams (reference number [protected])
• Trip from Lisbon to Brussels on the 17th August 2021 at16h10 (Brussels Airlines SN3816, airline reference T3Z2OC)
• Cost: 86, 31 euros
29/07/2021:
• Booking update of flight departure time to 19h35. Confirmation update of the new reservation (please find attached e-ticket numbers [protected], [protected], respectively).
17/08/2021:
• We were denied check-in at the Lisbon airport, and we were told our e-tickets were invalid (e-ticket numbers [protected] and [protected]).
• We called eDreams and were told that both tickets were canceled, and a refund was being processed. We were never informed of this cancellation, nor did we give permission for this to be resolved through a simple refund of the payment made on the 20th March 2021.
• There were no available seats on the flight we initially booked through eDreams and therefore we were unable to travel to Brussels as planned.
We made several other calls to eDreams on the morning of 18th August 2021. Edreams confirmed that there had been a problem on their end (i.e. they recognized that this was their error, with recordings of the call available). Despite this, when I asked them to book me for the next available flight, I was told that this was not possible as a refund was already being processed and that I would have to book new flights, at an inflated price. The inflated price was 315.40 euros, more than the original price of the flights we had originally booked.
Importantly, at any point were we informed of any cancellations, refunds, or changes to our trips. As previously stated, we were sent booking confirmation emails which confirmed that our reservations had been made, together with e-tickets with a travel itinerary. That is why we were so shocked to be told at the airport that we had no tickets to embark on our flights to Brussels. As a result of this, we had to call eDreams multiple times, incur more travel expenses (105 euros return) as well as new covid tests (85 euros x2) and book new flights (315.40 euros). On top of this, we missed professional commitments.
Maria Maio
Desired outcome: We would like to be reimbursed for 590,40€ , and we look for a prompt reply.
I am still waiting to hear from eDreams on this. If this is not sorted shortly I will be taking legal action.
Overcharging
I have similar stories to other who were duped by eDreams.
We searched online for flight tickets and eventually I found flights on eDreams what seemed cheaper that other travel sites.
We search and selected flights and tired to pay the displayed price on screen but on paying an increased amount of over 10% was charged on top of the purchase price displayed on screen. Cost as per screen shot below was to be ZAR38 747, 20 but ZAR42005 was taken from my account.
My booking reference was [protected]
Desired outcome: Return the over charged amount of ZAR 3257,89
No way to contact them
I accidentally purchased a ticket for a month after my travel date and i have a flexible ticket. There is no possible way of contacting them i have tried everything i can and if I don't change the ticket date it's of no use to me and i'd be wasting 300$
They have chat bots everywhere and no possible way to contact them
This is my booking reference [protected]. I'd like
To move back my flight
Desired outcome: Modify my booking ASAP
flight from montreal to calgary then back
reference number is [protected]. I bought tickets for three people from Montreal to Calgary, round trip, for four days, August 24th to August 28th. I was paying 1853.76 for the 3 tickets. I have a pdf of the payment confirmation I got on the day I made on the purchase, showing that the amount was indeed 1853.76 CAD. One week later, I discovered that I was charged twice on my bank account, for amounts of 1853.76 and 850.43, separately. I was charged an extra 850.43 WITHOUT my knowledge and approval. I went to check the page of flight details, the total was up to 2704.19. I contacted customer service twice. Once by text, I was told that it was due to currency difference. I double checked, all transactions were in CAD in the proofs that I kept. Second time I called, and the quality of the call was horrible. I couldn't hear what the person was saying while SHE HEARD ME PERFECTLY. I managed however to explain my situation. The person made me wait, came back to me 2min later, pretended not to hear me, and HUNG UP. All I want is to be refunded the extra 850.43.
Desired outcome: Refund of 850.43
flexible ticket service
I bought a flexible ticket for additional $8.32
eDreams booking reference: [protected]
I tried to change a ticket and an agent said will call me back in 48 hours and never did.
I called again and the agent hang up when I try to get money back for this service.
I need money back for the flexible ticket $8.32 since the agents can't do the service.
Edreams Prime
I signed up for a free trial to book a trip and forgot to cancel before my trial ended - my fault. So I am trying to make use of the benefits for the rest of the year.
However, as I am looking into booking tickets again I am finding that the benefits and discounts offered for my $60 do not exist. I can easily find the same fares elsewhere without paying a subscription.
This appears to be a clear case of misrepresentation. What am I missing? I would rather that the membership I paid for offered some benefit, but if it turns out that I paid $60 based on misrepresentations of what you can offer I will search out every avenue of recourse
Desired outcome: access to prices better than available on free sites elsewhere; or refund of subscription
eDreams Reviews 0
About eDreams
One of the key features of eDreams is its user-friendly website, which allows customers to easily search and book their travel arrangements. The website is designed to be intuitive and easy to navigate, with a simple search bar that allows customers to quickly find the flights, hotels, or rental cars they need. The website also offers a range of filters and sorting options, allowing customers to refine their search results based on their preferences.
In addition to its website, eDreams also offers a mobile app that allows customers to book their travel arrangements on the go. The app is available for both iOS and Android devices and offers all the same features as the website, including the ability to search for flights, hotels, and rental cars, as well as book travel packages.
One of the key advantages of using eDreams is its competitive pricing. The company works with a wide range of travel providers to offer customers the best possible prices on their travel arrangements. In addition, eDreams offers a price match guarantee, which means that if a customer finds a lower price for the same travel arrangements elsewhere, eDreams will match the price.
Overall, eDreams is a reliable and convenient online travel agency that offers a wide range of travel services at competitive prices. With its user-friendly website and mobile app, customers can easily search and book their travel arrangements from anywhere in the world.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with eDreams. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with eDreams. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, compensation, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
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Overview of eDreams complaint handling
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eDreams Contacts
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eDreams phone numbers+1 (800) 200-6296+1 (800) 200-6296Click up if you have successfully reached eDreams by calling +1 (800) 200-6296 phone number 18 18 users reported that they have successfully reached eDreams by calling +1 (800) 200-6296 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (800) 200-6296 phone number 29 29 users reported that they have UNsuccessfully reached eDreams by calling +1 (800) 200-6296 phone numberIndia+1 (844) 539-6719+1 (844) 539-6719Click up if you have successfully reached eDreams by calling +1 (844) 539-6719 phone number 7 7 users reported that they have successfully reached eDreams by calling +1 (844) 539-6719 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (844) 539-6719 phone number 17 17 users reported that they have UNsuccessfully reached eDreams by calling +1 (844) 539-6719 phone numberUnited States+1 (438) 800-3526+1 (438) 800-3526Click up if you have successfully reached eDreams by calling +1 (438) 800-3526 phone number 1 1 users reported that they have successfully reached eDreams by calling +1 (438) 800-3526 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (438) 800-3526 phone number 2 2 users reported that they have UNsuccessfully reached eDreams by calling +1 (438) 800-3526 phone numberCanada
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eDreams emailsedreams.onrep.en@edreams.com100%Confidence score: 100%Supportcustomerservice-en@contact.edreams.com100%Confidence score: 100%Supportnoreply@edreams.com87%Confidence score: 87%
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eDreams address1º 5 Calle del Conde de Peñalver, Madrid, Spain
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eDreams social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 02, 2024
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