DirecTV’s earns a 2.0-star rating from 10 reviews and 2189 complaints, showing that the majority of subscribers are somewhat dissatisfied with service.
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absolutely unacceptable treatment
Direct TV
PO Box 6550
Greenvillage, CO [protected]
To whom it may concern:
RE: Account [protected]
My name is Ophelia Gray, and I have been a customer with Direct TV since August 2003. I am contacting you because I have been unable to solve a promotional issue through standard channels during the past month and a half and I am ready to press this issue farther.
On April 13, 2007, I received a phone call from a Direct TV representative with an offer to upgrade to DVR on a two (2) year contract and receive twenty-four (24) pay per view coupons. They company a few days later to set up installation, which was done on April 18, 2007.
On April 30, 2007, I contacted customer service about the coupons and was told they would be mailed that day.
On June 3, 2007 called again because I had not received the coupons and was given [protected] for which they transferred me to the internet department. The call failed several times. I tried customer service again and was told to fill out the redemption form on-line, because the system showed I should receive the coupons six (6) weeks from April 20, 2007.
On June 15, 2007 called again and spoke with Michael at 6:25pm EST who transferred me to the promotional department. Call failed. I spoke with Jan in customer service at 6:40pm who gave me [protected] again and was told to go on-line to www.directtv.com/rebates. When that didn't work, I called the number again and spoke with Brad at 6:55pm who said my account doesn't qualify for any rebates. He proceeded to give me [protected]. I called this number and spoke with Chrystal who transferred me to customer service, where I was told to give it a couple more weeks because they didn't see any offers at this time. At this time (7:05pm), April in customer service said she couldn't offer the promotion and would escalate the matter to management. I requested to speak with a supervisor. I was transferred to Bridget, who tried resolving the issue over her computer but failed. She escalated the account to the credit team. She also informed me to contact her on Monday between noon and 9pm [protected]).
On June 18, 2007 (the following Monday), I called the number supplied by Bridget, which was not a valid number. Called customer service at 5:50pm who saw the escalation was still opened and informed it would take 7-10 days for someone to contact me. The escalation was on the highest priority. Another note was made on the account.
On July 1, 2007, spoke with Victor at 5:10pm who hung up on me. Called back and spoke with Samantha at 5:15pm who informed me the computers were running slow and she couldn't pull up my account and transferred me to the equipment department. I spoke with Kim who said the system was updating to call back tomorrow.
On July 2, 2007 at 10:00am I called and spoke with Jennifer, who did another escalation to management on the highest priority and was informed to give 5-7 days for someone to contact me.
On July 17, 2007 at 9:15pm I spoke with Marge in customer service. She sees the escalation for June 15 and July 2 but said she couldn't access my account because of the escalations. She offered me $10.00 credit for the next 12 months, which I refused. Once again was I was given [protected]. I asked for the dispute department and was given the address for Direct TV. I was told there wasn't a number to contact disputes.
Upon accepting this upgrade, I agreed to a two (2) year contract and the coupons. Now I am locked into a contract for which appears to have been offered under false pretenses. This promotion was valid because I have three (3) co-workers who accepted the same promotion and had their equipment installed within days of mines and have not received their pay per view coupons either.
I have been very pleased with my services from your company until this point. But this on-going problem is absolutely unacceptable. In theory alone, I am angered by the way I have been treated.
I want to be contacted by someone who can actually help me, someone who can actually correct this situation. In my mind correcting this issue means (1) standing behind your promotional advertising (2) send the 24 coupons as agreed upon (2) a written explanation of exactly why this occurred and what steps you will be taking to ensure my future satisfaction.
I look forward to your reply and a resolution to my problem, and will wait until two (2) weeks from the date of this letter, before seeking assistance from the Better Business Bureau or other sources.
Ophelia Gray
over charge, fraud!
I recently returned from another deployment to Iraq with the Marine Corps. When I returned home my wife and I wanted to hook up one additional satellite receiver in our bedroom. Until the spring of 2007 we have always only had a single receiver in our living room. Prior to this installation, I called Direct TV to see what needed to be done to install an additional receiver. I was told at that time that there was no additional charge; I could hook up as many as I wanted to. I went to a local Best Buy retail store and purchased a new satellite receiver off the shelf. There was no contract signed, no additional paperwork or stipulation given to me at the check out with regards to purchasing this receiver. The only thing the young man at the register tried to do was get us to sign up for some "free magazine subscriptions" that would really be charged to a credit card. This receiver was paid for with cash and I received only a paid receipt with the purchase, no other paperwork, contract or verbal warnings about it being "leased equipment".
When I called Direct TV to activate the new receiver, the assistant told me that we already had two active receivers from their company. I explained to him that we have always only had a single receiver, the current one was again replaced in Aug. or 2006 when I was home on leave before deploying to Iraq and the satellite receiver was knocked out from a lightning strike. At that time we went to a local retail store and purchased a replacement receiver off the shelf. Just as this most recent time, there was no contract signed, no additional paperwork given to us or any indication that the equipment that we purchased was for a lease. It was paid for at the register and we received a paid receipt only.
After verifying the serial number on the only operational receiver in our house, it was determined that Direct TV had not removed the previously damaged equipment from our account. The service rep. said that if I checked our bill it should show that we were being charged for a leased receiver. When the bill was checked, it in fact did show a charge for a leased receiver. When I called Direct TV to dispute this charge I was told that I should have checked the bill and it was my responsibility to raise the issue last year in Aug. when the error was made. I explained to the customer service representative that I was in Iraq involved in combat operations until recently and that I did not receive any bills there nor did I have any indication there was a problem until I returned home and again began dealing with bills. My wife had been paying all of our bills in my absence. The representative said that it was my wife's fault if we were overcharged and that company policy was to not do anything about it if it was over 60 days old. I was told that on the bill a charge was noted as leased equipment but it was only a charge for having an additional receiver hooked up, not that I had rented the equipment. Then to add insult to injury, they wanted to refer me to another representative to get us to expand our service and pay even more money out on some promotional package.
After a couple of days I again called Direct TV trying to get the issue of being over charged for a receiver that was not operational taken care of and I received the same lack of understanding as before and again had someone try to sell us something else.
A couple of days later, I again called the company trying to get this issue taken care of and received the same story that it was our fault for not catching it sooner and Direct TV would not refund any overcharge. At that time I told the representative I wanted to disconnect our service immediately. Again the representative tried to sell me an additional service package if I didn't disconnect. I was eventually transferred to an older gentleman named John who said he would help me disconnect the service. He wanted to know why we were dissatisfied and I explained it all to him again. He was the first person from the company to say anything could be done about the overcharge after everyone else said nothing could be done. He did say he thought it was his companies fault for the overcharge and said he would have our bill adjusted to show a refund. If anyone at Direct TV would have shown an interest in dealing with us previously, the issue would have been settled at this point. Then John also tried to sell us an upgraded service package. I told him that the last thing I was interested in was spending more money when I was trying to recoup an overcharge.
Last week we received two empty boxes from Fed Ex with return addresses to the company. A couple of days later we received a recorded message from Them explaining that we were to return leased equipment to Direct TV. I called Them to explain again that we do not have any leased equipment, that all equipment we possess has been purchased at a retail store. I was transferred to 3 different people who each said basically the same thing. All they say is that the equipment is leased and that I have a one year service contact with Direct TV just because I used the service. One of the customer service representatives went so far as to say I wasn't telling the truth when I said I never received any additional paperwork, contracts or cautions when I purchased the equipment. The next man I was transferred to said he would connect me with the department that would remove the 1 year service contract from my account and when I spoke with them they said they knew nothing about it.
It seems every time I have some contact with Direct TV, I receive some previously undisclosed information about some charge for one thing or another that is not mentioned by anyone else but I'm supposed to know about it because it’s in my contract.
Many of their representatives have given erroneous and at times conflicting information which has aggravated this issue. Most recently we received a call from 2 more reps., one eventually after about 45 minutes of saying we owed all the previous charges and trying to sell us additional service packages confessed that she had no authority to deal with our dispute, that her only purpose in calling was to get us to continue our service with Direct TV and that she had no authority to deal with disputes. The last week of July another service rep. calls the house under the veil of dealing with our dispute only to find that she also has no authority to deal with it and actually never even read my pervious letters to their company. She did say that the charges have increased now to nearly $200 and that they would send it to collections.
Direct TV continues to attempt to sell upgraded service packages, not deal at all with the complaint issues and have people contact us with no authority or knowledge of our complaints. But they always end the conversation with a big thanks for choosing Direct TV. We feel that they are being purposefully deceptive, stalling and leaving us with no choice but to seek legal action.
We had a Direct tv account for 10 years. We just moved and had the service terminated. When I called the rep said it was handled and it would be terminated on 12/20 and the phone went dead. I was billed for an additional month (in advance) on 12/24. When I called I was told the service was not disconnected because the phone call had been terminated. They were the ones that terminated the call and they understood perfectly well that we were supposed to be disconnected.
Trying to contact them is a real pain too, and their web site as far as contacting them is ridiculous.
directv makes you pay for their repairs!
The Directv HD receiver that was installed continually resets itself, will not display the correct time for programming, or the guide will just say regular schedule. In addition, the HD channels are frequently unavailable, it says service not purchased (although it is), the screen goes black. I called DTV and spoke to a supervisor. In order to get a technician to come out and look at the receiver, it will cost $70.00. This is to cover their equipment that they own. I have the option instead of getting a protection plan for 7.95 a month! Get the consumer to pay for your equipment, good idea Directv. What a scam. I have only had the receiver for 5 months! Suggestions anyone. I will be filing with the Better Business Bureau, calling local television stations and writing as many letters as possible. This should be illegal. The equipment is RENTED, if you are renting a house and the A.C. goes out, should you be required to fix it?
Maddening.
All of the symptoms you've described sound like your dish is out of alignment. There are no problems with the equipment, just the installation.
consumer fraud!
Mr. Samik disai who is directv sell rep. Stopped by my house on 06/28/07, said would set up good deal with the programming package and vietnamese direct 3 channels from directv, because he knew I have longstanding relationship with comcast cable. Samik promised to have a fox news, comcast sportnet including in the package same current lineup with comcast, then samik showed me the choice package ($49.99/month). I also asked samik for a price breakdown of the monthly billing, so he put the billing breakdown monthly in the order form.
Samik made the order detail match up with price quoted, preferred choice was put in the description of order from which not describe by samik, and vietnamese direct.
Samik went back to his office to submit the order to directv. Again, price quoted was not the same price billed from directv which I received only a few days after the dish was installed, it was $30 higher, without any vietnamese direct iii channels after the technician came out to install first time. I called samik right away, who said I was supposed to have those channels, but I did not. Samik told me that he would find out from his company and then call me back in couple of minutes, but he never called back. Then I called his company (Smart circle [protected]) , they said I have to call directv customer service. Directv’s customer service representative said that I need another dish for international channels, but the samik never mentioned this to me since the beginning. If he told me before we reached the agreement I don’t think I would be happy with that deal, because I would not want another dish put on my roof. Also directv told me that I have to pay for shipping of the second dish. Again I was not aware of need for 2 dishes originally without having to pay any extra costs.
I called to complain to directv after I received the billing statement with the total higher than quoted by the seller. Customer service asked me to read the description in the order form to them. The description quoted & ldquo;preferred choice” programming is $20 cheaper than the package shown on billing statement. I was never shown a description of what is in the & ldquo;preferred choice” package because the samik never explained this to me. After customer service switch me back to the & ldquo;preferred choice” package I do not receive fox news or comcast sportnet channels which was a linchpin and a main reason for switching to directv.
I am an extremely unhappy customer! I am not sure why I have to pay more for fewer channels now than I had with the comcast cable. Samik tried to make an easy sale and promised me, the customer, something never that was never going to happen. I am very upset and asked directv to have a technician take the equipment back and disconnect the service. Directv’s customer service told me that I have to pay $300 to disconnect the service no matter what. I don’t want to lose money for nothing. Also I don’t want to spend more than I spent before with the comcast cable. I also had customer service remove packages such as vietnamese direct iii so the bill would be more in line with what I was promised. I called the samik and left several voice mails and he has yet to return a single call. I called his company and they said I have to contact directv directly as they are not responsible.
I would just like to say...DONT USE DIRECTV! They have the worst DVR which doesn't even work. Everything always breaks and never works when they send in a replacement. Once, we called to get a new reciever and it took them 8 months to send it to us. All I am saying here is, leave DirecTv if you can! It is so bad!
I had DTV installed after being told I woiuld get the choice paqckage for 49.95. He said I would get 1 HD DVR and 2 standard boxes for 2 other room s. After finishing all details I asked him what I would pay out of my pocket after all taxes and charges are done. He said 49.95 plus maybe 1-3 for state taxes. IK was ok with that and knew it was a promotional deal and I would be charged more after 12 months.
On my first day I checked online and noticed a $94 charge. They told me I got the 49.95 plan, but had to apply for a $21 rebate. this would still be $78. They said there was a $5 per box charge and named other charges. They then told me they were sorry their distributer misquoted the price. Actually the ditributer acted like they were DTV not representitives. They said all sales are final.
Well it turned out I can cancel within 24 hours so I did and do not have to eat any charges. They are sending boxes to return equipment. I am out time to reinstall cable, but glad I got out g this. Very bad customer service.
I actually really liked the DTV channels and equipment. Its too bad this experience started like this.
Direct Technologies in Dallas, NC contracts for Directv and they refuse to pay me the $3000.00 owed to me for working for them. The owners Jessica told me I was getting my money back in October 2007 and Stacy her husband will not pay me. He has a criminal record for being a thief. If I had known this when I was hired then I would not have worked there. This is a low life ### company. Please avoid them totally. They will rip you off!
I have almost the same experience with phone sales associate. He promised me Choice for $14.97 a month just to get a sale, and only a 12 month contract with DVR and two extra receivers(for the extra rental charges total of $31.97, or so a month! After an hour on the phone with customer service they told me the same thing: if I disconnected service I would have to pay the almost $300 cancelled contract fee(for 24 months, not 12 as promised) and write them directly to dispute the charges. Since all agreements are verbal I am at their mercy. We will see what happens after they get my letter, I too am an angry customer!
lies lies lies!
This company is the biggest bunch of liars I have ever worked with. June 21, 2007 I signed up for DirecTV because their offer was incredible compared to dish network who we were currently using.
At this time Becky gave us a fabulous deal of DirecTV with DVR for 39.99 /month for 20 months and then for the remaining 4 months it would return to the regular package price of 59.99. I was then also offered a free portable DVD player. Sounds like a great offer right?
Well within 2 days of activation we received our first bill. But interestingly enough the bill was 59.99/month and there was no free DVD player. So I called, thinking, why do you want my money before I am being given what I was promised?
So on June 28, 2007 I called DirecTV and was told I needed to fill out a rebate form for the 10/month off for 12/months... WAIT?!? Are you kidding? Thats not what I was promised. So I was promptly transferred to a "supervisor" who was USELESS! So again I was transfered to another supervisor who was so helpful! My rebate form for 20/month for 20 months was on its way... LIE!
Now it is July 10th... and my rebate form never came, neither did my DVD player. I called today and spoke to Natalie, who claims I don't have to fill out a rebate form at all, because she is "sorry" that I have spent 3 hours on the phone on two separate occasions.
I am not holding out hope but we will see when the next bill arrives... let me just say get everyones name that you talk to because they all but called me a liar when I told them the offer I was given. I say buyer beware... if it sounds too good to be true it most likely is... I will update if the offer ever comes through!
I am having a problem with them lying to me as well I sighed up to move my services to the new house was told that they would wave 99 dollars from the install fee of 199 insured id only see 99 dollars on my nov. bill called the day of the installation and asked about the time and if the 99 dollars would still be waved they said that would be impossible and that since I have a 5 dollar promotion and unlimited wireless plan discount for hbo wich I don't use because I pay for the hbo app anyways it be impossible and also told me that the reginal sport fee could not be removed because its part of choice package I replied to that if it was part of the package why am I getting charged extra for it anyways I canceled the install called again new person he immediately goes I can wave the 99 dollars and give you another 99 dollars that you'll see after 2 bill cycles I asked him to please not lie and make sure that's set in stone and he insured me it was that loyalty gave him the okay and then he said he messaged the installed and he`d still come and to wait by my phone for the next hour I did 2 hours went by never came called again they go you canceled they said that I cannot receive what that guy told me I would receive again and nothing they could do and goes my supervisor already told you that I told them I understand that but I called back and this is what I was told and insured she said they'll listen to my calls I said go ahead and they'll get back to me next week
Before signing up with this company please read their BBB rating. They are rated A+ but they have over 21, 528 complaints. I was lied to by four different representatives and my credit card was charged for more than I authorized when trying to set up new service. The manager told me that they are aware that the sales reps lie to people to get their credit card info because they work on commissions. Basically, the reps tell you anything you want to hear in order to get your card number so they can sign you up and get paid for a sale. Even if they are not signing you up for the services you requested and the plan they explained to you. I was told I was being signed up for one thing and the agent intentionally signed me up for something different just to get the sale to go through and credit to her account. I have reported them to the BBB.
fk yea they are ripoffs they promises me ill be paying 68$ for 2 years and wen i got my bill it was like 190$ then i call them and they said that they will only drop it down to 120$ its till to much for me as i told them if it, s over 100$ its to much for me now i x plain to them im paying 65$ for twc and they told me you will only pay 68$ but you will get more tvs and more channels for like 3$ more now i told them to just come for there crap and they told me its goin to be a 300$ disconnection fee ###... now i want to know can i take them to court i have the original contact
I'd Direct Tv for many years and was quiet happy with the service, except when it rain or thunder, I would loose the service for a while, anyways this year in August I changed to a different provider because Direct Tv. was associated with AT &T (awful).
Today Nov 27, 2009 I get a bill for $170.75 when I called I spoke to Mary was told that she could not open the account and asked her to speak to a manager or supervisor, She puts me on hold and then comes back on line to tell me that she got a supervisor, when I asked her his name she could not tell. I speak to a supervisor by the name of Ray who says that the movies were for JULY 2007, ordered through my remote control, I told him that all movies ordered I had to pay for them, because I ordered them on line. Didn't get anywhere with him.
My question is how can they let 2years go by and then after I cancelled service with them, they send me a bill. This is dirty business pratice and I would like to formally put in a complaint to a federal agency, someone needs to keep on eye on them.
I have been with DirecTV for 10 years, i have always gotten a very generous programming package with them, i also have the protection package, I have 3 TV's, and besides advanced regular programming, i get NHL. Center Ice, MLB, Extra Innings, and NFL, Sunday Ticket. After 10 years of watching new customers and old customers that complain and threaten enough get the Sunday Ticket for free. i called to say that as a loyal customer that I believe this offer should also be extended to me. The person on the phone agreed, he said i would be receiving it for free, plus he gave me 15 dollars off my bill for 12 months and upgraded me to Sunday Ticket max. He told me this was over a 400 dollar value. My bill came in and i was billed for the Sunday Ticket, now they are saying the offer was only for the Sunday max upgrade, which was a lie. The way it was written out though, the person could perceive it to be only an upgrade to Max. Of coarse I was calling about free Sunday ticket, and could care less about the Max package, despite those facts, they insisted it was just for the upgrade. I told them the name of the person i spoke with and asked to speak with them and that would clear it up, but they REFUSED to do that! I am going to leave DirecTV, i am going to go with the new Internet TV options which are now very good actually. I will upgrade my Internet provider, and get most of my sporting packages Online, then i am going to contact an attorney, and pursue this to expose these frauds. I am so pissed, that i was shaking. All over the Sunday Ticket, they are a DISGRACE!
santa22,
That's awesome to hear you have our service and we're very glad to hear you're enjoying your experience! Please let me know if you have any questions as I'm always happy to assist!
I got direct TV, and not far from where we lived was a small office where we paid.
so we were told it would be $49/month for basic cable and internet. got our first bill it seemed fine.
Second bill came, $75. wasnt sure why but we just ignored it for a while thinking it was the cost for equipment.
third bill came, $115, knew something must be wrong so we called them. they said that it costs $115 for the package we have, we explained that we were told $49, we were then redirected to a supervisor, SHE said "Sorry but we made a mistake, you must pay $115"
when she said that, we just hung up, and called back the next day. we were told then about some rebate thing that we werent told about, however we werent qualified for it. and that now our cable/internet will cost $49.
Things were good for a couple of months, when all of a sudden the small office where we would pay (which is not far from where we lived) GOT CLOSED DOWN. and the option was go to a place thats 3 miles away, or use a debit/credit card to pay.
we choose the 3 mile away one because we didnt want to get any cards at all. so things were good, until we recieved our bill. it was $250+ we saw that and were pissed.
so we called them and they said "Our office has moved" which had nothing to do with the bill. because by this time our service was canceled because it was "too much and that we havent paid our last 3 bills"
at this time we were pissed, and asked if there is a way we could come down i a couple days and pay (in cash like we always do)
they told us "Sorry but we dont take cash anymore, only credit or debit card" which really made us pissed.
so thats when we decided to completely cancel the service, which also came with a big $400 cancellation fee.
We still ow $650 which we will never pay back, and something funny also happened.
Someone from direct TV came to our house, asking if we wanted direct TV, and that there was a special deal going on
she asked if we owed any money to direct TV and we did tell the truth, and she said "does james ######## live here"
she knew whos house this was and that we owed money, so we just answered here questions and told her no.
right now we have dish network which has been better because they dont tell lies
If you really want to know just how bad DTV's billing problems are and how much they are scamming customers and not honoring their monthly quotes that they give you, go to your States General Attorney's office, the last time i checked in Ohio the complaints filled against DTV stands at 3455 in 2012, 3 wks ago, the complaints are unauthorized bank with drawls and billing problems, I will be # 3456, I have had enough trying to get my account straight with DTV, I was quoted by Will of 78.00 per month, first bill came 60.00, i knew it was not right so i paid the 78.00 that gave me a 18.00 credit DTV said, second bill came 116.00, i called, i was told that i needed to pay the 116.00 before she can do any thing, her name was Geonie, and she would credit my account back, well that didn't happen, I had 3 mounts free movie channels that was to be automatically dropped of after 3 mounts( per Will) well they wasn't, I called and asked for them to be removed, well they still wasn't, now i get my Dec.new bill 162.00, so i paid the 78.00 that Will quoted me at the beginning, my services were shut off on Dec.18th, instead of talking to these idiots i started e-mailing thinking maybe they can reed, NOT, after numerous e-mails back and forth Jan. 4th I had enough, I e-mailed Mark back, if my services are not restored by tomorrow morning and these excessive charges are not removed send me shipping labels and boxes so i can send DTV's equipment back, got up on the 5th services restored, got an e-mail from a billing specialist stating my account has been credited and it would reflect on my next bill, finally i got my bill straight i thought, well i just got my new bill $246.43, WTF
sbf- you do quality for the rebates---everyone does...so theyer lying to you or something is going on ...your promotion isnt for FREE movie channels b/c thats included in the promotion with the rebates...beware of the cancellation fee-- they will just charge your CC or debit card and take the money from you if they have the information...cancel your cards or remove them from teh system before you do that
the way directv works is this...once you sign up...to get the special offers you MUST do a rebate BEFORE your installation for it to show up on your first bill...if you dont if wont show up on your first bill and could take two more bills to show up---this is one way directv scams its customers...b/c most of the time--the stupid sales reps dont tell people about the rebate...and sometimes even if you DO the rebate it STILL doesnt show up so you have to PRINT it out and make sure its THERE just in case they try to scam you that way...secondly...sometimes they give you deals without adding the extra receivers...another way to scam you... and many times ppl's bills are screwed up thats b/c most of the time people wont take the hassle to call them to get it straightened out so this is another awy they rip consumers off...
on demand-- you get ON DEMAND if you get an HD-DVR it comes with it automatically but you have to remind the sales rep to add it or they might forget---it doesnt come with choice xtra and above...also if you are in a contract with them...in some states you get a 15 day grace period for which you can cancel...i know b/c I tried calling in for someone and they said that "oh youre a new customer...so you have a grace period and you can cancel without penalty"...so the 15 day grace period is true for some people or states...I think anyway...but beware---directv is ONLY about hidden fees, lies, scams this or that anyway to screw the customer over...
refuse to send return labels
We are active military, came down on orders, had to move, canceled direct tv, we now have to return the receivers. I have had them packed up now for a month (Today is july 6th) and am still waiting on the labels, I call every day am on hold for at least 30 minutes and am being lied to about them labels getting here the very next day or better even overnight. Today I was threatened that we had to pay for the receivers, needless to say no fed ex van here with any labels.
Their customer torture"service" is the worst I ever experienced they never put a supervisor on without making me wait for another 20 minutes (Which I don't have), they flatout lie to you we will never go with direct tv again worst experience with any company ever.
I am beyond pissed. Has anyone heard of Kaution Satelite? Because that is who I contacted via their Facebook page to get the $35 a month TV service with Direct TV. After a few months and not being satisfied, I contacted this place again, saying I wanted to cancel. I was told if I waited six months, they would take care of the cancellation fee, and they also said they took care of the install fee. Well, Direct TV keeps telling me they don't know of this place. I said, well they should, since they contacted them for the install, not me. Now, I have not been able to contact Kaution Satelite since after Christmas, and the toll free number is no longer in service. Hence, I have been played. And I am ready to absolutely kill someone.
We’ve had them for 2 years and they have been great to us. I wouldn’t sign a two year contract if you don’t plan to keep it.
I thought so too, until I realized I already had the return label! If you look at the shipping label that was on the box you received to return your equipment you will find a green arrow at the top of the label. Open It very carefully and you will find your return shipping label with all of the information Direct TV needs to return your items. SEE PHOTO
I would NEVER EVER deal with DirectTV again. I ordered a bundle from an direct tv which as you know should include phone, tv and internet and we were to get one bill . When the tech came only tv service was installed when we asked about phone and internet. THe tech said we have to call the office he's here only for tv. When we called office we weree put on hold then transferred from rep to rep. A rep then gave telephone cos that they deal with AT&T which is not in my area and some others we were not f amiliar with. Verizon was the only in my area.. We had to call Verizon and then waited two weeks for internet and phone. We just cancelled DIRECT TV serivice September and they're saying we did not honor our contract and sent a bill for 500+. because according to them we did not honor our contract. They did not honor the contact we were paying 2 bills one to Verizon and one to Directtv for a total of $190 per month when we were told our bill would be $125 per month for one year. This never happened and numerous call to them.did not help. This company is unethical, lack integrity, seems they hire people that are just meant to string the customer along switching you from one rep to the other with the sole intent of frustrating you so that you'll give up . If customer rep does not work. Do not waste your time asking to speak with a supervisor they just repeat what the rep says. There is no resolution to your problem
I have to agree with everything I have read. I have the same complaint, when I call and my account information is confirmed I get cut off. They want to charge me $300.00 for not returning my equipment but I have not received any box or shipping labels. They blame FedEx. I am going to file a complaint with consumer protection and with my States Attorney office in Wisconsin. Direct TV should be run out of business.
My wife and I had our house on the market for 15 months. We finally got an offer and sold it. I contacted DirecTV 2 weeks before we moved to cancel and let them know we were moving to a location where we couldn't have satellite service and we needed to cancel. I never received the box to return the receiver and contacted them again. The agent told me to sign up for the mover's package. I explained that we couldn't have satellite service at our new house and he just went off on how that was illegal and that I should sue my landlord, etc. I told him I was not interested in taking my new landlord to court 1 week after moving in - or ever for that matter. This agent would not accept my requests and continued to try to force new packages on me. He then said I would have to pay an early cancellation fee unless a representative came to the new place to verify that we couldn't have service.
Meanwhile, I updated my account information and removed my credit card from my DTV account file.
The next week, a person came out to INSTALL NEW SERVICE. I refused and he left. Since that day (last week), DTV has called my house 12 times. They also charged my credit card $280 for the new MOVER'S PACKAGE even though:
1) I did not have anything installed
2) I had previously removed my CC from my account.
Although I enjoyed their programming, this company is HORRIBLE. Their customer service is NOT customer service. It is SELF service and they simply will not listen to the customer.
NEVER again DTV. NEVER AGAIN.
I WILL NEVER GO WITH DIRECTV AGAIN! I have called on 3 different occasions to get return labels and here it is 3 months later and still haven't received them. All I wanted to do was return my equipment and can't! Guess I'll be stuck with it forever!
My comments to direct tv wouldnt be printed.8 years as a customer. Got charged fora down grade. Now watching Macys parad4e on DISH. Great severice, great pictures and more channels for half the price.. Really appreciate the address cause Directs crap is packed and ready to go. Got fe.d up with the phone calls and no way to cancel by e mail. They know to discontinue severice when they get their crap back. As for bills, send one to Direct for every day they use the dish on your house for advertising.
send the returns to:
DIRECT TV DOCK #22
4600 PLEASANT HILL ROAD
MEMPHIS, TN
38118
to all those who have direct tv receivers. i too had direct tv.. after i had to get on top of my house to remove snow that was interfering with my reception, didn't get any service with snow. it has been a long time and don't remember if it was before the contract was up or not. i let that service go. when asking what do i do with the receivers (3) they told me to keep them. i bought them. i will never go back to them for the dish collects snow and we get snow and i will never have to climb on my house again.
Please stand up together we can make a right thing
We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
Best Regards
Kent Phh
[protected]
Student6991@yahoo.com
harassing collections calls to non-customer
In June 2006, I was assigned a corporate cell phone number that previously was assigned to Jessica last name unknown that did not pay her Direct TV bill. I have received numerous dunning calls since July. Every 4-6 weeks I receive a new collection call. When I receive these calls; I call their collection department, speak with a supervisor and am assured they will take my number out of this account and out of the computer generated call system. 4-6 weeks later I receive the same call and the same response. They will not share the Jessica's last name or account number so I cannot report them to the FTC or to the state agency. It is now 7/2/07 and I just received another call from their collection department. This is a horrible company that not only treats their customers badly but also people who are not even customers yet. I will NEVER think of going with Direct TV after this last year of HARASSMENT!
Call the National No Call List, [protected], it takes 31 day and after that you can file a complaint, using the same 888 # on any company that calls your phone. My husband is having the same problem, every single day Direct TV calls him asking for a Pamela Grey, he's spoken to 3 people now who say they will take him of the list, but obviously they haven't. We will NEVER consider using Direct TV.
I was assigned a phone number one year ago when I moved into my house and I too started getting phone calls from debt collection agencies for a Jenny Tanner who apparently did not pay her bills. Each one took me off their call list when they found out the phone number had been reassigned EXCEPT Direct TV.
Over the past year I have spoken to agents who see the multiple notes in the system regarding the issue, they even see my name in the notes. I have been transferred to Customer Service who tells me they will put my name and number on the do not call list and get the calls stopped. BUT still every day now, 7 days a week at all hours, I get the automated call where I can’t even speak to someone. I have to call back at the phone number they give and speak to another agent who just tells me the same thing. The last one asked me to give them the new number for Jenny Tanner, like I would have that.
I would never consider having Direct TV as their support is apparently non-existent.
The next step is to take it to my local (Atlanta) TV station consumer affairs person and get Direct TV some bad air time and see if that will get them to do something.
Today I had an EXTREMELY poor customer service experience with DirectTV . I requested talking to a supervisor and the girl who introduced herself as Jennifer ID LC339 was everything by helpful. I asked if i could talk to her supervisor the answer was no, contact the president of Direct TV Company! I am at a shock how poor their customer service was. I'm writing this report hoping someone at the company will care enough to prevent this happening to others.
deception
Aside from complaining about this company, this write-up should also be considered a serious word of caution for those of you who are thinking of signing up with Direct TV. I have used their services for about a year and nine months and decided to switch to a different company. Direct TV however told me that it would cost me an early disconnection fee of $300 to cancel the service. I was stunned as I thought I could cancel anytime. A customer service took me through a grueling process of explaining and citing where this policy is located. The fact that it was grueling is an indication that it couldn't have been easy for me to decipher this rule on acquiring the service. Sure, I should have gone through that long Terms & Condition thesis with all its fine prints, but the cancellation policy is certainly one of those basic rules that Direct TV could have mentioned among the number of issues that it mentioned verbally. If, for instance, the company would inform you of extra services like maintenance coverage (for profit purposes obviously) then why wouldn't it inform about something as important as cancellation? When I asked Direct TV how long it would take before I could cancel my service, I was informed April 2009. Think about it. From December 2005 till April 2009 I am held hostage by Direct TV except I cough up $300. Please don't make the same mistake that I made!
They are crooks---lies, deceit, bate and switch--I feel a class action suit coming and would be willing to sign up.
I agree that Directv is a poor company to deal with. I ordered service on the telephone for a studio apartment that I knew was only temporary. When I tried to cancel less than a month later, I was told I was obligated for a $200 cancellation fee which has now grown to $274. I told them that had I know up front that there was a 2 yr contract required that I would not have continued with the order as I knew that my stay at the location was very temporary. I sent a letter to the dispute department and that was followed by a letter from a collection agency before I received a reply from the dispute department. They cannot provide evidence that I was informed of the 2 yr contract and that I agreed to it at the time of the order and still say I owe the cancellation fee. I told them I would not pay but would proceed with a lawyer.
My 2 cents... beware of any "large" company and orders placed on line or through 2nd or 3rd party companies where the fine details are not revealed up front. I believe that large companies "trap" people into contracts just to make money.
deceptive company, real bad experience
This company is the bottom of the barrel. From the first phone call to disconnection they have been a nightmare. I only wished I had looked at this site before I switched from cable. Direct TV is deceptive in their selling techniques, their web site is deceptive and the customer service is really lacking as well. I say to anyone who is thinking of Direct TV, STAY AWAY,RUN, Do NOT go with them.
I only have had them 6 days and we have canceled. We had a HD DVR and a HD Receiver and both stick. They bragged about how much better their pictures were compared to my cable. That was an all out lie. Plus we have been through 3 HD DVR receivers in the week we have had Direct TV.
I have spent countless hours on the phone with these jokers and would have my calls dropped while I was on hold, then have to call them back and tell the same story all over again. I was to the point of recording my grievance on a recorder just so I did not have to repeat myself each time I was dropped.
To top it off they tried to re-nig on the agreement that if they did not resolve my problem they would void my contract with out penalty. I am waiting on them to send me the boxes to return this sub-par equipment and then I am contacting my credit card company to make sure they refund the $430 bucks I spent for the up-grades they do not mention in their commercials. If they do not I will dispute the charge.
I was never a great fan of my cable company and their deplorable customer service, but they were never like this company. For the last week I feel I have been kidnapped for all the time and effort I put into this, for something that is supposed to be stress free.. I hope if one person reads these comments and does not go with Direct TV, then these complaints will have paid off.
In closing I can say beware of what you are getting into with Direct TV, It is like getting in bed with the mob, you almost have to get whacked to be rid of these people.
Thanks.
Where do I begin.. Countless hours OTP with them.
Replaced cable connectors. Did not fix..
Told me I need to trim my trees. they were in no proximity to dish. Did not fix issue.
Replaced cabling drilling more hole in our house. Did not fix.
Replaced components on my satellite dish. Did not fix.
Replaced box, fixed initial problems but now fast forwards and rewinds have a 10-15 sec lag time.
Spent Sat 20th of April OTP with a tech, 45 minutes later asked to speak to manager, placed on hold for 12 minutes to hear the tech say I can't speak to manager. Place on hold again for 7 minutes to hear tech say we will call you back within 4 hours.
Guess what, they never called back. 10 days alter, no return call of any kind.
I have had Direct Tv service for over five years. I had my service moved and upgraded to my new home on Dec,7th.2007. The installation was very messy, they left wires hanging everywhere inside and outside the house, never connected the ground cable outside for electrical safety, and we lost signal every few minutes. I called and complained and Direct TV sent another tech out almost two weeks later. He stated the first tech was fired and he “fixed the service”. Within 15 minutes we began to lose signal again.
I called and e-mail Direct TV about this, offering pictures to prove the service was installed sloppy and didn’t work.
I e-mailed them several times, it’s easier because their call centers have people that can’t speak clear English and are very hard to deal with and understand. Finally I told them to cancel my service because they couldn’t meet there commitment to me and provide a working service. I also asked for a return autho# to send their receiver back to them.
Around a week later Jan 11th.2008 I received a disconnect e-mail and bill for 93.00 .I e-mailed them saying I had no service for that month so how do I owe them.
On Jan 18th.2008 a box with return instructions was delivered to my house for the receiver.
On Jan 22nd. 2008 I saw Direct TV was pulling $562.83 from my checking account.I took of work and went to my bank to stop this from happening, I signed a stop pay but my bank had to investigate it first. I was told to contact Direct TV and ask them to stop the transaction.
I called Direct TV several times, I was told the charges were for an early termination of service.I told them again I never had a working service to begin with.I got nowhere with the call center, the language problem was just to much, I asked for some one that could speak better English and I was repeated the same thing again. Direct TV used a check card I had used before to pay my bill on-line and charged my account without my authorization $562.38.
When I got home that evening I received a bill from them stating what the charges were and it was due immediately.
No one that speaks good English will talk to me from Direct TV, THEY broke the law pulling money from my account without authorization, caused my account to bounce checks, left me unable to buy groceries this week for my family, I’ve lost two hours work as of today trying to clear this up.Tommorrow I have to go to my bank again and to an attorney .
What a nightmare, please pass this on to everyone to warn them about direct tv’s practices
Richard C. Morrison
Boatdoc1963@yahoo.com
automatic 2-year service agreement for dvr is a rip off!
Background: I originally signed on with DirecTV over 2 years ago only suspending services for approximately 8 months following the lose of our house due to Hurricane Katrina. When I re-instated services DirecTV offered my previous service with a DVR which came with a discounted monthly rental cost.
In January 2007, I terminated my DirecTV service due to issues with the high speed internet provided by their partner, BellSouth. Without BellSouth, I found it cheaper using a TV & high speed bundled service provided by the local cable company.
I terminated DirecTV the same way I started and subsequently moved services - over the phone. The customer service agents were prompt and very willing to help, BUT at no time was there any mention of a 2-year service commitment for taking / renting the DVR?
After termination and without warning, DirecTV charged my credit card $157.00? I called the customer service folks, who in-turn forwarded me to a very brief worded (rude) agent who attempted to explain I had terminated the DVR agreement 16 months early, thus was fined the $157.00. I disagreed with his point of view and explained the circumstances by which I ended up with the DVR (again, offered at a discount RENTAL price with no service commitment time mentioned)?
Since it didn't matter to DirecTV what I had to say I forwarded a letter to both DirecTV and my credit card company disputing the charge. My credit card company forwarded DirecTV a letter asking for further explanation. Nothing was sent by DirecTV to them so they (my card company) did an automatic withdrawal from DirecTV of the money DirecTV took from me. That was really cool!
Well we are not done. DirecTV sends me a letter stating they do not have to prove an agreement was made (verbal or written) and that the 2-year commitment was owed... they also mentioned turning the issue over to their credit collections folks.
Thus the problem! We, the small consumer, with good or outstanding credit DO NOT want anything negative on our credit reports regardless if the company is basically crooked and stealing monies not owed them. Companies like DirecTV and their collection folks at Nationwide Credit know this and take advantage knowing there is little we can do without using resources well beyond what is normally owed.
Well, you guessed it... I reluctantly paid and even though pissed don't know what to do other than voice this complaint / ripoff!
Finally, DirecTV has now taken minor, yet hidden, steps to ensure folks know of the 2-year service agreement on services requested over their Internet site, but this will be hard to find in the very small print toward the end of a very length service request venture. Now, I don’t know what info you will receive from an agent if calling for service directly, but I know and was willing to sign an affidavit with DirecTV it was not mentioned to me, BUT AGAIN, they weren’t interested.
CONSUMER BEWARE!
I know! And I am in college--what the heck is wrong with this picture!?!? Sooo unfair..but I am not too worried..I've got my connections to a good lawyer. UGh.
I also encoutered the same thing. When I ordered my HD box in Dec. 07 I was not told of any early termination fee if I did not keep the service. Directv just stole $440 from my debit checking account because from what I am told I agreed to a 24 month contract to keep the service. How is it that a company a big as this can get away with not telling anyone about this and including it in the fine print of what most of us think is the installation service work order. I am not happy about that but like all of us I am afraid of a bad credit report. If I hire a lawyer it will most definetly cost me more so what to do, fight the guys with deep pockets, pay the fee or get a bad credit report. There is definetly something wrong with this picture and as I see it there is no answer to my frustration. For the sake of being right I just called Directv to see if the sales rep would make any mention of signing a contract or a early termination fee and guess what, you got it, NO MENTION. Maybe I will call Tappy Phillips from NY CBS news to investigate. Shame on you Directv for talking advantage of for one a customer that was in good standing for five years and us little guys that can't defent ourselves and you know that.
unlawful telephone harassment
Is there anyone who has NOT been harassed by this company's telephone thugs?
Apparently, the US District Attorney for the Southern District of California found enough of us to take this lawbreaking company to court, and he got a consent judgment (they DO know what they do) for FIVE MILLION DOLLARS.
They have stopped harassing me since that judgment, but now DISH is doing the same type harassment from some call center in Canada.
I have put them on notice that they next time they harass me I will obtain criminal telephone harassment warrants locally, and will also notify the US District Attorney.
Haven't heard from them since. Word somehow got to them of the DirecTV fine.
I am a senior citizen receiving harassing phone calls from DirecTV for over a year on my cell phone and land-line. They have called me twice this week on cell phone and hangup when I answer phone and go to my voice mail stating I have an account with them. I have never called or had ANY contact with DirecTV and do not have, or ever had, an account with them. They call me at 9pm at night and wake me up with this calling. I have filed a "Do not call" report twice and for some reason they still call me, what can possibly be their objective? I have had the same cable service for 7 years at my current address. I also filed a report with the FCC communications for these harassing calls with no results. How do I get them to stop calling? This must be illegal. I have nine telephone numbers recorded on my cell phone block feature and they still get through with another telephone number, I just do not understand what they want from me, this certainly is beyond a telemarketer call. Is there anything else I can do about this problem?
the worst service ever
I have been a customer of Directv for about 1 year and half. I have received terrible service from them. I am totally done with this service. I recently had a party for the De La Hoya-Mayweather fight. Just like I have done before, I would order the fight about an hour or two before the match. Well, on May 5th, 2017, I went to order the fight. Couldn't order through the TV. Then I went to order the fight on-line. The server is done. OK. I then proceeded to order through their 800 number. The line is busy. This went on for two hours before the fight. Everyone left my home to go and watch the fight before it was too late. I called Direct TV the following day. They gave this lame excuse about the influx of calls and people on their website so that is why I couldn't get through. But no real apologies. I have never received such terrible service in my life. Hopefully, you will be smart and not subscribe to Direct TV. The worst ever. I was so embarrasses and they don't CARE.
To get a rebate is the biggest bunch of ### I have ever went through in my, Life!
This kind of service ought to be against the law! I submitted the original rebate and then was told that the address on the competitors bill did not match the address where the work was done.
I guess we're the only family in the US that has a po box and a physical address, please!
Hello, what about the other info that matches to a T.
The only thing I can say is that this kind of service can ruin a business quickly.
I'm going to do my part to see to that!
P Ode Directv customer
failure to refund cost for hd receiver
To Whom it concerns
Alert: Be Careful about the New ATT&T Bundle Package w/ DirecTV
To everyone desiring to take advantage of the new ATT&T (BellSouth ) Bundle package that is now being offered by the recent merger of both company. With this bundle package one of the offered items is a connection with DirecTV. I did not mind trading my TV cable service for another as long as I received the same quality of service from DirecTV as I received from Dish Network. Inquiring before committing myself I asked BellSouth about the programming and what they offered. Since BellSouth is the selling agent and you must go through them to get the bundle package. I was informed that I could get comparable programming through DirectV and I could get local channels. This I felt was most important to me to know whats going on in my area. So I accepted the deal and schedule installation for the following day. The next day everything seemed to go well with the installation. My Dish Network dish and equipment were removed and the DirecTV equipment was installed.
Then came the big surprise. After the insulation the technician called in to program the equipment including a HD receiver I had to prepay for through a credit card. Well everything was programed in except the local channels. When I asked about the local channels the technician began to show signs of becoming nervous. He immediately responded that he had another insulation to do and I must call DirecTV, Then he left. I suspected that something was wrong but at the moment I couldn't do anything.
As soon as he left I called DirecTV reference the local channels programming. I was told that without question there was no local channel programming through DirecTV offered in my area. Bellsouth was contacted about the misinformation that I was given and asked how this problem can be resolved. At first nobody wanted to acknowledge responsibility for this bad situation. After cancelling the whole deal and talking to approx. 17 different people { never the same one) I finally got ATT&T complaint resolution. ATT&T did agree to pay the cost to reinstalled my Dish Network equipment which was quoted to be $200.00 by Dish Network. DirecTV, however refused to reimburse me for the cost of the HD Receiver I paid for, which I returned. They said that the instillation was completed therefore I was not entitled to be refunded.
As far as I'm concerned this is stealing. This has cost me a lots of time aggravation and money. The lesson to be learned here,is be careful before ordering any TV cable service. Don't take for granted that you can get the same quality of service from every cable service. They are all different. Before ordering the bundle package or any service make sure what's available in your area by calling the cable Co. direct and verifying whats in your area or zip code. Especially with DirecTV which has very restricted areas for Local Channels. If you know anyone that thinking about getting a TV cable service or the BellSouth Bundle package please pass this on.
I live in Hawthorne Fl. This might apply to all Central North Fl. areas as well as many other areas throughout the country. So be careful check first before you buy.
Concerned Consumer
Prentice Cooper
I called AT&T thinking they were a reputable company. However, I was misled into thinking I was going to get a bundle of phone, internet, and television for $105.00. I was so exited, I told my friends and family about the great deal I was getting.
I called AT&T around April 25th to try and lower my bill, because I lost my job back in September ‘07. I was informed that I can get all my services bundled for $105.00. That is my DSL, long distance calling, and cable for up to four TV’s. To my surprise, I get a bill from DirecTv, not AT&T, five days later for $93.76. The bill states that I have a service agreement for 24 months! Nobody ever voiced that little bit of information. I am from Canada and might return there if I cannot find a job, so signing a 2 year contract was completely out of the question.
I then called AT&T on May 1st, 6 days after the installation of DIRECT TV, and spoke to Miss Simons, who transferred me to Ms. Edmonds, who transferred me to Shawna Johnson who then had a conference call with DIRECTTV and myself and still nothing is resolved. DIRECTV told me that I would be charged $480.00 for an early cancellation fee. I do not believe I am responsible for this fee. The lack of communication and crooked sales tactics misled me, and I am sure, many other people.
In short, I never called DIRECTV, I called AT&T and they misled me into thinking that the Directv was part of their package! I am so disturbed by these two companies, that I do not want anything to do with them. I want to send back their equipment and have no further dealings with either of them.
The public does not deserve to be taken advantage of at a time like this, they should be ashamed of their sales tactics and policies.
worst customer service ever!
On Jan. 27th, 2007, I called to cancel my service with DTV because I was moving and needed a cheaper television company. I was persuaded into staying with DTV by their cancellation department. A representative offered me a 6-month discount of $19.99 for Total Choice Monthly and $2.00 for HBO. They also offered free Stars and Showtime for 3-months. I thought this was a great offer and decided to stay. I had DTV installed at my new home shortly after. When the first month’s bill came, it was $27.96 but when April 2006 came, I received bill for $42.96. I called DTV at [protected] on 4/10 and spoke to a representative who said there was no such offer that could be given to me and advised me the $42.96 was a good deal because of the number of channels I received. I advised this was not what was agreed upon with the prior representative and after many minutes of my time on the phone asked to speak to a supervisor. I was advised after being placed on hold, again for several minutes, there was not supervisor available for me to speak with and I would receive a call back. A call back was never made!
The next day, after giving 24-hours for a return phone call, I called back. I asked to speak to another supervisor. I was given a male supervisor and I explained my story. He, instead of listening to my complaint, went on to tell me that the deal of $42.96 was a great deal and that I should be satisfied with that. He also advised me of all the prices and channel line up of other competitors as to show me what a wonderful deal I had. I, again, said I understand and did not care what other’s had to offer and wanted the deal that was agreed upon in January 2007. He said he would have to transfer me to the cancellation department. I was again on hold for several minutes and received a new representative. I explained my story again and asked for a supervisor. I was placed on hold and a male supervisor came to the phone. I explained my story once again and was told there was never an offer made to me, as I stated, and the offer that was given to me and noted was a free receiver. I attempted to explain I did not need a free receiver, as I already had 2 of them and this was not correct. He was very rude and condescending to me. And basically called me a liar. I asked him if this was the case and I was lying about the package offered, then why did I pay a smaller bill in March. He advised me to “do the math.” I told him I could do the math and was not stupid. The supervisor never offered to explain why my March bill was for the correct amount. I was very angry by this time but never raised my voice or used fowl language with him. I asked him what type of operation they were running because no one was listening to me. I asked him to disconnect my service because I was tired of dealing with them. He said fine and that my service would be disconnected and started over talking me every time I tried to speak. He hung up on me while I was trying to find out how much my final bill would be I called back and explained my story to another rep and another supervisor, who are not really supervisors but resolution specialists. She told me that they could not honor the deal made in January and the rep that I spoke with only gave me enough discounts for 1 month to make my bill be $19.99. I told her that was not right and I wanted to file complaints on the original rep and the so called supervisor who hung up on me. She advised me that all the calls are recorded. I also asked her to reconnect my service until I could find another television company. She said she would. On April 12, I wake up to find NO SERVICE.
I am very angry and disappointed at DTV. This is the worst company that I have ever dealt with and cannot believe that they are allowed to treat customers this way. I will be writing a complaint letter to the president of the company, not that it will do any good I would like to request that all my calls be pulled and reviewed so they can hear what POOR customer service their company is giving. I will never recommend this company to ANYONE!
This is the WORST! They came to install and they only properly installed 1 of the 3 tv's. I caught one before they left, but didn't catch the third one. They called the next day to set up an appointment to have the tech come back to correct the tv. I wasn't home, so when I called them it took 1 hour and 20 minutes on the phone, and YELLING at them to get someone to come out. They wanted to do it over the phone.! I called to cancel within my 30 day time frame, and they informed there was no 30 day cancellation. That I am STUCK with them for 1 year! The WORST.
Direct Tv has to have the worst customer service I have ever dealt with. Today I called to start service and let the lady know that I was not going to pay the $21.65 shipping charge and would not get service unless it was waived. She said that customer care would give me a $20 bill credit to take care of this fee however she would have to transfer me to the customer service center. After getting me signed up for service and again telling me i would receive a $20 bill credit she transferred me. I then talked with a guy that told me a credit like that was not possible. After asking him to cancel the service he told me maybe a different department could take care of the credit so he then transferred me. After the 3rd time on hold I talked with another man, told him my story and he said i would have to talk to his manager. He put me on hold and told me his manager would talk to me right away. After about 5 min on hold a lady picked up and did not know anything about what was going on. I started to inform her about it and over the phone was a bunch of noise some foreign language and then the dial tone. I gave her the benefit of doubt and waited about 5 min for her to call me back; she never did. I then had to call Direct tv back and start all over. I was finally about to cancel my service after telling the 5th person my story and again she tried to talk me into how great of a deal i was getting.
I will NEVER recommend Direct TV to anybody. What a poor poor operation they have. I hope they are soon another forgotten business that fails in this economic down turn.
Direct TVcustomer service was the worst I ever deal with any kinds of business company in my life.
Their answers were just "they don't know."
I am dealing with them now. I am cancelling my contract and my credit rating will probably suffer because I am refusing to pay the early termination fee. They don't deserve it because they did not keep to their part of the contract, customer service was rude and promised to resolve the issue to no avail. Five months after trying, I have had enough. I am really thinking about handling this through legal means. I also think customers should ban together and write our representatives about these early termination fees. It gives them the ability to treat us without proper respect, and threaten us with the fees if we refuse to be treated that way. If the equipment is returned, a marginal fee for installation might be due, but not the $400, they are now charging.
They are the worst.
When our service stopped working they took 12 days to come and fix it. Now they have just cut us off as we could not pay our bill because according to DirectTV (ha ha) our account is now held by Verizon although we have not authorized this. Verizon have no records of it.
As far as I am concerned they are the worst company I have ever dealt with, we cannot get resolution to this issue between the two companies because it is our job to do so not theirs!
I would recommend that any one considereing DirectTV do anything but sign up with them, they are not only incompetent they are unethical, they lie to the customer, will not deal with complaints and pass you from one department to another while conveniently cutting you off!
I hope they go bust
... I purchased Verizon telephone's 99 dollar deal that includes internet ,phone and Direct tv satellite service -this was suppose to be installed on dec 28 07, on 12/28 Direct tv guy showed up and installed the service,a Verizon guy showed up to check my phone line and the phone service was turned on ,but computer internet service was not. I called Verizon few days later as it was NewYears weekend and they tell 1/28 they will turn internet service on. My kids need internet for school work ,it became such a hassle I cancelled the Verizon package ,the Verizon rep tells me that I have to cancell Direct tv myself ,she can't do it ,but- they can turn it on with no problem. I canceled the service 1/ 3 /2008 the service was off morning of 1/4/08 ,NowDirect tv wants $ 317 dollars early cancellation fee's ,they tell me that they have a 3 day termination policywindow , I tryed to explain that I never delt with direct tv [directly] it was thru Verizon,and that that with NewYears Day and the weekend ,It was like 3 days of service anyway ,I allways heard that contracks were baised on actuall working days , I feel that since Direct tv is doing business thru Verizon they have to share some liability ,what I mean if Verizon screwed upunfortunally Direct tv looses too . your comments are welcome thankyou -A.G.
I feel almost lucky. I dumped this company over 3 years ago. I insisted that Cable was definately superior to them. It obviously fell on deaf ears. I refused to ever pay my last bill (slight credit risk) and they tried to collect through various agencies to no avail. I would sell that company "SHORT" on the stock market. Only that profit would make up for the B.S., that I like many others went through.
This is absolutely the worst Company I have ever dealt with as well and something should be done about the way that they are allowed to lie to people and the false advertising to get you signed up and then pull every stunt in the book. I have had a similar experience and cannot get it straight. They should be shut down and sued. If everyone would get together and file suit - I bet this mess would stop.
I have requested for the last 3 months to send me a bill so I know when my bill is due and what I am paying for. I can get no answers from this company. The last two months my service has been interrupted, because I haven't received any bills therefore my bill is late every month. From my experience on paying bills most company's send you a monthly statement. The only thing I receive is a statement saying PAST DUE PAY IMMEDIATELY! Then I have like two days to get it payed or it gets interrupted. I do not have a checking account of any kind therefore I have to send money orders. So my service is then shut off. I am having a real hard time why no one at that office can send me a bill. Why does tv have to be such a hassle? I will not suggest the company to any one because it's a hassle. All I'm asking for is a monthly statement so I can pay my bill on time and not have to get upset with this company. I am not a mind reader who is suppose to know when my bill is due.
Jodi Schrade.
I canceled my account with Direct TV on March 8th of this year. I had an overpayment of $47 dollars owed to me. When I called about this, they informed me it would take 6-8 weeks to process. At the End of April, I called again and was told that I should wait the full 8 weeks to for the check to be processed.
I called again today and was told that the check was being processed and should be receiving it shortly. At the same time, I had emailed customer service about the problem to get an update on the situation. They just responded that the request was received on May 2nd, and I should get the check in 6-8 weeks from that date.
I fully expect to not EVER get my money back. But I will tell EVERYONE I know for the rest of my life how terrible Direct TV is and how poor their customer service is. I have called the Clark Howard show in the hope that he will relay this information over the airwaves and let his audience know about this practice
Jim Noble,
Taylorsville, GA.
Stay away - direct tv sucks!
My friend and I had been considering changing from cable to Direct TV. Since my friend is from the Ukraine, she was very interested in the Russian channels offered by Direct TV, I called Direct TV to inquire about the channels. After I called and talked to several different representatives, I was offered a 30 day trial period. I asked the representative if I decided to cancel before the end of my trial period would I owe anything. I was told by this gentlemen, no, nothing. I asked what I going to do with the equipment and I was told I would be sent boxes for their return. He said, "You might as well try it, you have nothing to lose". On November 15, 2006 we decided to try it. Unfortunately, the Russian channel offered on Direct TV was not what we were looking for so on December 8, 2006, I called to cancel and return the equipment. It was then I was first made aware of the "charge" for early cancellation. I informed the nice young lady that I had a 30 day return policy and she told me that the equipment being returned was not part of the return policy. I informed her that I was told there would be no charges. She told me that when I received my bill I could protest the charge. On January 17, 2007, I received my first call from the billing department asking me when I was going to pay my bill. I told the lady that I have not received a bill from Direct TV. I received a collection phone call from Focus Receivable Management March 2.
What ever you do do not EVER use Direct TV. They will lie to you to get your business and then go back on their word. I ordered Direct TV and was told I have a 30 trial period and it was after I canceled I found out that there was a charge after 7 days for the equipment. Then they started harassing me about paying the bill BEFORE I received it in the mail. I protested it and they sent my bill to a collection agency without sending me another bill. I turned them into the Better Business Bureau and they did not care they still insist on me paying for a bill that their employee lied to me about. I cannot say this any better except "STAY AWAY - Direct TV sucks!" and they do not care.
Have been trying to resolve a signal issue for 30+ days. The overseas call center provides no help. Bypass the voice prompts for customer care. On weekdays you can reach a service representative in the US. Unfortunately, that’s only half the problem. The service contractor is also to totally incompetent. So far, three service calls and the signal problem persists. One service call was a no show and two were hours late outside the give time window. To add insult, Directv will not credit the account for lost service days until the service ticket is closed.
I just canceled direct tv & went w/ 2atreaming services for a savings of $90-100. I called around 10/6/23 to cancel service after I paid the current bill. I told them I was not paying anything further. I started every conversation w/ this this disclaimer. I was told by every representative that I would receive to further bills. My service is canceled, equipment disconnected. Waiting for info on how to send everything back. Just received a bill due on 11/12. Called & said I'm not paying it, they were not getting one more penny from me. I explained what I was told by other reps. I was given some nonsense about billing a month ahead. I said that I am not giving them anymore $$. If I'm forced to I will send them $5/month. These people will suck you dry!
So far (a month now) I am EXTREMELY happy w/ my new streaming service. I have so many choices of what to watch it is actually overwhelming! And I have unlimited DVR service! After 20+years of direct tv & their lying I am glad to be done w/ them.
Just be careful when dealing w/ them. I love not having 2-3 hour fights w/ these people!
If I have an internet problem I call my provider (T-Mobile) & it is fixed in a snap w/ no aggravation. I do not have a smart tv & use a streaming stick. We are 2 happy campers. We are just dealing w/ the learning curve for a new service. That's not even to bad!
Leave Direct TV & make the best viewing & financial move ever!
Never go with DirecTV, they claim you sign 2 year contracts we didn't. Then they tell you hundreds owed to cancel. I will warn you don't use DirecTV.
What a lying company. Outsource telemarketing to firms that ignore the Do Not Call registry. Continually call me to try and upgrade me to a service saying its for free! Then bill you after a 3 month trial period which they never state in the call. Called DirecTV and tried to get me removed from their telemarketing list. Of course was connected to their service dept in the Philippines where they could only refer me to the National Do Not Call registry. Absolutely takes zero responsibility for their actions. Unbelievably careless organization. Asked to be removed from telemarketing list or cancel account and opted to cancel my account. No wonder they are a dying organization.
At&t / direct tv...You suck for censoring Newmax conservative station.
I hope u all go out of business!
Trash company. Now they are getting rid of Newsmax to silence conservatives.
I changed from U-Verse to Direct TV. What crap! Customer Service is terrible. The Tech Team can’t read from the scripts! It’s a total ripoff! Customer Service and Sales don’t talk to each other! It’s crap! Stay Away!
Direct TV is an absolute rip off, $175. for a basic package containing more infomercial channels than regular programing. Avoid at all cost.
Well, my ATT/Directv monthly bill was going up $10-15 each month until I'd had enough of being ripped off. At the end when I finally canceled, I was being charged $277.00 each month for regular wifi and basic cable with just a handful of channels since most of even the usual basic ones were blocked. But like you, there were tons of infomercials available.
These companies are in business only for profits and have no real product to even offer but lots of additional charges are being added on each month for the costs of the very little they provide. Now most people have streaming services, but how long until they're doing the same as cable?
How does this company stay in business?! Oh, I know they make it such a pain to cancel that it’s just less hassle to stay. Horrendous service. And don’t dare accept the “free” 3 months of movie channels that they offer you because DIRECTV doesn’t understand the meaning of free. I felt for that and for the first two months after it was offered my bill was a hot mess. Several incredibly frustrating calls before it was straightened out and the channels were canceled. They call me every couple days offering it now even though I told them I’m not interested. My receiver has not worked right for months. Their equipment is failing and they want to charge me $99 to send out a service repairman. They should stand behind their equipment that they installed in my new home 2 years ago and send me a new receiver by mail. DIRECTV is a sinking company. It started flailing when AT&T took over and ran it into the ground. From what I understand, it is no longer under AT&T management, but the damage has been done. Do yourself a favor and get some bunny ears and watch your local channels. I wouldn’t wish DIRECTV on my worst enemy.
I also have had prob for the last 4 months I am going with dish network as I will b able to converse in English and b understood, direct has hijacked me and they cannot seem to get it right, they even cannot understand I want to cancel their service, is a big runaround while trying to collect more money I do not owe, they do not accept cancel as an option, fed up with them
very poor service and unacceptable contract
I have had direct TV now for about three months and have had one problem after another. I had initially switched from cable to DirectTV because I thought that their high definition service would be superior. Big mistake. Since the time of install I have been through 4 high definition receivers, each one failing for a different reason. When your service goes out with DirectTV your only option is to wait for a replacement box or for a service tech which in my case has taken close to a week each time. My service has been so spotty that I have had to retain my cable so that I have a backup. Talk about spending too much for T.V. service. Now that my experience with these buffoons has soured to the point it has i decided that i had had enough. Unfortunately their two year contract insulates them from having to provide any level of acceptable service at all. Even though my experience has been a nightmare and I have spent countless valuable hours trying to resolve issues they will not offer to terminate my contract no matter how many times I have requested this. I am currently without any service again and I have decided that I am going to bite the bullet and pay the termination fee. I am not litigious person but have considered taking these bullies to court. I can't imagine that I am the only person that has had these issues. I would avoid doing business with this company at all cost. I wish good luck to all those that are in the same boat as me.
they should quit showing shows(like young shelton)and just air commercials.thats all they do any way.if it were up to me i would toss the dish,cut the cord and watch local stuff.this just isn't worth it(btw i am deaf and captoning sucks)
help me Mary Ames [protected] tv does not wor k send me someone to fix it for me am old
WE HAD DIRECTV FOR TWENTY YEARS AND NOW SINCE AT&T TOOK OVER FROM THE HUGHES COMPANY WHEN IT WAS GREAT >>> THEY DO NOW TOTALLY SUCK AND ARE NOW DO NOT CARE IF YOU COME OR GO; CUSTOMER SERVICE WENT FROM #1 TO HELL IN A HANDBAG. STAY AWAY FROM THEM AS LONG AS AT&T IN CHARGE AS EVERYONE IS BOUND TO GET THE SHAFT AND WISH YOU WERE NEVER A CUSTOMER. PLEASE READ ALSO OUR FROM MARVIN & MARTHA HARRIS POST ON 03/23/20 REGARDING OUR TERRIBLE EXPERIENCE AFTER TWENTY YEARS WITH THE NOW CRAP OF A COMPANY.
Dear idiot,
It seems to me that you failed to read the terms of the contract and are now reaping the rewards of your flagrant stupidity. Look on the bright side! Now that you have cable as well, you’ll never have to worry about missing out on service exclusive channels and you can skip the extra random 3.99 charges for the movies of guys getting railed from behind because that’s precisely what you get when you visit your mailbox each month to pay the bills. Enjoy!
Hope that helps!
Your friend,
Biggus Dickus
Direct TV and their rip-off- I read on line about getting a FREE UPGRADE and if I didn't get the upgrade my TV Service would be interrupted so I took the free upgrade and no time was anything mention about an increase in my bill - well they LIED. I will not tolerate being lied too, and now I have a $20.00 increase on my bill for the FREE UPGRADE. I should have been told about the added fee but wasn't until I got the bill. When the first bill came I called to asked why the increase and the agent took the $20.00 off my bill. But then the bill came for Feb and there was the increase again. I called again and was told they could take off $29.00 a month. It isn't really the money but that I wasn't told about the increase in my monthly bill by anyone that is until I got the bill. I am about at the point that I will cancel my contract for TV service, there are other ones out there and cancel my AT&T telephone and go to someone that will tell you the truth. (my email - - -ronbutch@aol.com if you care to reply
On the 24 June 2018, I telephoned the Directv for Location Replacement clarification on bedroom TV...What I received from Jasmine, Resolution Dept., was the worst customer service ever. Jasmine was condensing in her delivery of upgrades. She kept over-talking me and she disconnected my call.
Prior to being disconnected, I asked for a supervisor, Jasmine stated, "there is NO supervisor on the floor for me to speak...
Remedy: Jasmine should be retrained or discharge to look for a more fitting career.
I urge all people that complaints about Direct TV and their deceptive sales practices to sell their service to people to file a complaint with the Federal Trade Commission. There is a page there for filing complaints against internet and TV providers.
My daughter wanted to get cable and direct tv told her they could install satellite cable if she gave them $1.00 as a special installation deal but it would have to be by credit card. I didnt like the idea sounded fishy to me but the direct tv representative said that i as the mother could charge the $1.00 and they would take my credit card off of their system. I use at&t uverse...Never had any problems with them but my daughter wanted to try the direct tv . Well, she didnt pay her bill for two months of $80.00 (Basic satellite) and they lied about not using my (Mother's credit card) and 3 months later they took $481.00 from my acct. I talked to a supervisor in billing and he told me that if we gave them the card # at the beginning for her even though our name is not on the acct that it was just too bad. This is a totally unauthorized transaction. They dont care and they appear per the complaints to be doing it all the time to other people all over the country. This is stealing and it appears that our laws are letting them succeed stealing from people that are not even their customers. They dont care if you threaten to sue they will tell you to go right ahead and still keep your money. They tell you to fax in a dispute and they will return it but they do not! This company has got to be shut down . Does anyone know how without it costing me an arm and a leg ? Doesnt our consumer laws protect us at all?
definity i won't ever get direct tv and won't ever recomended.. i just had the worse experience ever... just lier like timewarner! my contract was up last year and i decided to cancel but they offered me alot much things so i won't go.. i decided that i would stay and specified that i didn't want contract.. but they never told me that by getthing the free dvr for 12 months i was getting a contract for 24 months.. so now i have to moved and cancel the service because they lanlord doesn't alow satelic.. and they told me that i have a contract that it will cause $280 to cancel.. i can't freaking believe this is happening again just like timewarner did to me back in the days. def i won't recomended like i was doing to my friends.
I purchase service from DIRECT TV on November 10, 09, $39.99 pckg, I received bill statement asking for a payment in full in about a week with the full price for $87.00, I called and asked if I could cancel my service because I was dis satified with their lack of telling us customer, they did my rebate on line from their office themselves, so I wasn't going to receive the special offer for $26, only $21, then I wasn't told that this package was for 2 yrs, I asked if I cancelled before my 30 days would I still be charged for 24 month they said yes $480.00, they are very unfair and dirty. I spoke with a supervisor, he didn't offer no support
bad installation and reception!
Direc TV- bad installation and reception most of the time. 5 months after signing up for 2yrs contract with direct tv their monthly service rate went up high. I called to find out my contract it does not matter, they said they can hike up as much as they want and it is on my contract. I couldn't argue because the rep who singed me up had a heavy Indian accent i did not understand half of the things she was saying at the time. I kept telling her I do not understand her but kept on going and I gave up. I got screwed and I am screwed for the next 1 and 1/2 yrs.
Remember they can hike as much as they want and you do not have and choice but to swallow your bill until contract ends.
I think that you guys got bad installers. I have been setting up satellite services for about seven years. I always take care of my customer without having the customer call direc tv. Its true that some people rather get installed by a professional installer in a company vehicle . A lot of people don't realize that some of these techs are rookies. If you get a rookie he's gonna be in your house for ever and the service won't be good. I suggest you go through a retailer. They have experience contractors that will take care of your needs. The last thing is if you see your tech struggling for hours to get that signal, don't sign the contract. Direct tv gives you 24 hrs to decide if you like the device or not. For all of you that can't get service from direc tv, try Craigslist. There should be a guy willing to take care out you for a few bucks. Hope this helps on your future installations. Go direc tv
We have had the same problems. It goes out alot. Snowy days, rainy days, windy days, sunnys days, clear blue sky days!
It is the worst reception ever. It took the technician hours to install. "Technician" used loosely. He showed up in an old beat up truck with one of those magnectic signs attached. If my husband wasn't home he wouldn't have stepped a foot in my doorway.
A very dissatisfied, trapped customer
You are not "screwed", signing a contract for service where the person providing the service can change the terms of the contract (i.e. fees) at any time, is called an unconscionable (sorry for spelling) contract. It is illegal to have something so outrageous that they can say we can charge anything at all we want at any time.
Contact the BBB at BBB.org and state your problem, set in the complaint resolution portion that you want out of your contract with no penalties due to them changing the rates without telling you up front the terms or amount that could be charged during your contract. You fill it out on line and it is quick and easy.
Use the following address in your complaint:
DirecTV, Inc.
PO Box 6550
Greenwood Village CO [protected]
Attention: Ms. Jill LaVigne Vice President of Direct TV
We have called Direct TV numerous times about all three of our TV's having problems with the Direct TV services. We have been paying for a year of HD services and rarely even have HD channels working. We should have known that Direct TV was an awful choice when the guy installing it took 6 hours to install and cut our neighbors TV cables. Not good to meet your new neighbors with a cut cable. We highly recommend not using Direct TV as your service provider. We could go on and on about why not to use them...
Bad Service, no signals, lots of charges every time the service person shows up, forced to buy a service agreement, Rip off. Never again. I wish there is a way out of this stupid contract. I am going back to cable.
I have called direct tv... numerous times my wife took off from work and they never fixed it.
I had no service for a week let alone when its windy bad weather etc etc...
Managers could care less and the corporate office even less... I called corporate numerous times only to get railroaded... here is a num in californoia see if anyone will call you back for your complaint and anger.
[protected] post this num everywhere maybe they will get the hint. Call this number and they will help...
Direct TV for the Maryland Area.
Direct TV installed a satellite on my neighbor's property that clearly impedes my property by facing over top of my deck wall. I have contacted them several times about moving it and they fail to do anything about it and pass responsibility off to the consumer (my neighbor) who claims they refused to install it elsewhere. I have made a complaint with the FCC as they are in violation of the FCC's Over-The-Air Reception Devices Rule which states that equipment must be installed wholly within the "exclusive use area" of the customer. I have contacted my homeowner's association to see what they can do. An attorney will be next. If anyone has any suggestions, please contact me.
referral bonus program is a rip-off!
I have been with Direct TV for the past three months and up until this morning, I was pleased with the service.
When I signed up with Direct TV three months ago, I told them that we wanted to take advantage of the $100 referral program that they were offering at that time, and stated that my parents had referred us.
They explained the program to me and said that my parents would get $100 off their next Direct TV bill. They instructed me to call a different phone number to give them my parents' account number in order to complete the offer. I immediately did this upon completing my phone call with the first Rep.
This morning I asked my parents if their bill reflected any money off, and after reviewing their 2 most recent bills, they said no. I immediately called Direct TV to report this.
The Rep told me that it was too late for them to do anything because their records didn't reflect that I had ever completed the transaction by calling the other phone number! I told the Rep that I did indeed do everything that I was told to do and that I expected them to make good on their original offer. After I stated that I was sure it was an error on their part, I was shocked when she said that even if it was their error, it was too late for them to correct it! I asked her why she felt that the customer should be penalized for their error, however instead of answering me, she repeated the same thing she told me before about it being to late. I AGAIN asked her that same question and AGAIN she started to give me the same answer, so I cut her off and asked her to give me the address of their corporate office. She asked if I was going to let her finish what she was saying, I told her no, that I had heard enough and repeated my request for their corporate address. She hung up!
I called back to speak to a manager who told me the same thing, however as a "courtesy", he said he would deduct $10.00 off my parents bill for the next 6 months.
I told him that although I appreciated the offer, I was still very upset over how this issue had been handled, and that if I didn't know better, it seemed like they were trying to scam us. At the point I told him that I would pursue this issue with their corporate, he told me that he didn't have to offer me the courtesy that he had just offered, as if he was going to take that courtesy discount away because I was still going to pursue the issue!
The complaint has been investigated and resolved to the customer’s satisfaction.
Please help me out and use my account #3313129 to get $10 off for 10 months. I really need the cash and you'll save too.
Brad Berger
zip 80403
Thanks
My experience is similar to those above who failed to receive the advertised referral credits to their accounts. My son referred me to Direct TV. I was unhappy with my Dish service and chose to terminate it after paying a $270 early termination fee. I signed up with Direct TV at Costco and chose to bundle my services (TV, phone, internet, and hopefully cell services). First problem: no internet discount because I already had internet service with ATT&T U-Verse. I was not told that I would be unable to do this by the sales person nor did their literature mention it. Second problem: no referral credits because I took advantage of their bundling offer. My son knew nothing about this disclaimer when he referred me to Direct TV, a referral made in good faith. No credits for my son or me. Also, this caveat was neither mention by the sales people nor in their literature. I wish I stayed with Dish. My DVR or Genie box keeps giving me a blank screen (two weeks after installation). I would get about five seconds with the TV screen going black with no error codes--just a black screen. I am still trying to correct this with Direct TV Technical Support. Still can't convince them there is a problem with their desktop box. Tech Support on-line trouble shooting failed to show a "fault" with the box. Guess I can look forward to wasting more time trying to fix this.
Get $100 with any deal or package from DirectTV, using the link and code below!
Link: http://www.directv.com/friend/AENM03MT0SF
DirectTV Referral Code: 7713215
Directv are scammers they want new business but don't want to own up to their part of the deal...I have referred 3 friends and never seen 1 discount! so I asked to speak to a manager and they tell me there is no record and I need their account #'s to get the discount well that's not the way the deal works is it? So the supervisor is telling me all 3 of my referrals were screwed up? come on ...I will be cancelling service with them as well as AT&T now that they are one...I don't like scammers and thieves and I will take my business elsewhere I will NEVER recommend those thieves to ANYONE! I will only warn people of their dirty ways!
Jeff Arrington use my account get 410 off for 10 months off your bill
acct # [protected]
zip 24523
Thanks...
You can use my account number for $10 off your Directv bill.
James Krause
acct #[protected]
zip 76016
Thanks!
I referred my boss and was told to call with his account number after he activated his service. He activated on April 16, 2016. I called and gave all information requested on April 24, 2016. I was told that because he bundled his satellite service and phone service, we were not eligible for the referral credits. So basically they get a new customer for two services and we get nothing. Scam! Very disappointed. We have been with Directv for over 10 years with no complaints except the expense but now I'm really disappointed and WILL NOT refer anyone again!
I love refer a friend program. But now at&t has made everything competitive and complicated there one company now or a family yet at&t is making offers to beat referrals so u cam only chose one promotional discount yet being refered by a friend to the cable company has nothing y too do w compeating its one company they shouldn't be making it a option to chose a gift card n all the great offers thry give to be with att not extra services in the same company not alot of ppl have friends to refer bit if they do why not wats the problem they sound like envious be one family y then
Sign up with Directv via website and save $100. That’s $10 per month off your bill for 10 months. Please use my account as I still have 6 open spaces to refer. Copy and paste the link below. Signing up online saved me a ton of headaches. It's the way to go.
http://www.directv.com/DTVAPP/referral/referralProgram.jsp
Brad Berger account # 3313129
Zip Code 80403
I'm having some of the same problems. I referred my daughter, she called with my account number and was told to give it a couple of billing cycles to show on the billing, and that was October. Still have not seen anything so I called today. I was told that because she had bundled with AT&T that we would not qualify for the refer a friend. The technician that installed her system told them that would not be a problem.
I have been with Directv since 2005 and it continues to be a problem with the billing. Another problem is the statement, so pleased look at your statement closely. I have my checking account automatically drafted and when I receive my statement the amount received, which is the statement amount, is always different from what is shown as the previous balance, so I end up with a small amount brought forward to the next month. A small amount but if this amount is for every customer think of the profits. I requested an explanation but was told, I don't know.
Watch your billing
beware - installer thefts!
Beware of the contractors directtv sends to install your systems! They do not work for direct! They are not bonded!
My family recently had directtv installed in our our. We were quoted by bellsouth that there would be no extra charges to have two dvr's and four receivers installed in our home. The installers (Contract laborers from out of the state) arrived at our home at 4:45 pm to begin the installation. The installers walked into our home and immediately began spouting extra charges that were to be paid to them.. Not directtv.
Our home is very large so it was difficult to monitor two installers at one time.
When they left our home my dell axim pda was "missing"! I had bought this pda 6 months ago!
I called the contracting service that directtv sends to customers homes regarding the theft. They were totally unconcerned! Their reply to me was... Collect it on your "homeowners insurance"!
This incident happened in metairie, louisiana! 2007
had a direct tv independent contractor come in and do an install and 2 days later I had to have a direct tv employee come and fix the mess this Ind cont made...later I found I was missing a $5000.00 Rolex watch, NO one goes into my room and I have THOUSANDS of dollars worth of Jewelery (women's) that was not touched. I made the police report and talked to DTV and they said they would investigate...that was 6 months ago...had to call a number of times and nothing to this day! I told them I only want the watch back and they told me to go through homeowners insurance today! ...DTV sucks and when contract is up I am never dealing with them again...
I recently had a similar experience and totaly agree with Elizabeth. The only difference was that these two guys/ installers stole my i-pod and proceeded to make inappropriate passes at my 20 year old daughter who was trying to keep an eye on them and do her schoolwork.
Direct TV supervisors were totaly insensitive and have failed to rfeturn my calls or respond to the letter i sent to the direct tv CEO.
Maybe we should all get together and put a class action law suit against this company!
Sandra
Direct tv contractors go through extensive criminal background checks and drug screening and they make really good money. I'm a contractor for direct tv and I make $1500 to $2000 weekly. They wouldn't risk losing that kind of income for a pda. Give me a break. He probably left it at the hotel room where he was cheating on you and blamed it on the contractor to save his ###.
beware! false promises!
I have had the worst experience with directv. They try to lure you with all offers before you join but fail to fulfil them. They promised me a free dvd player which they are still advertising on their website.
I sent the redemption form in september. After following with 7 emails since november and 25 phone calls since october I still haven't received any precise information or phone call forget the player till date (Late jan). Everyone ever said to me was it has been escalated someone will get in touch with you, we are trying to find a solution, you will receive in 6 - 8 weeks (Which supposedly started from october) and I guess those 8 weeks were never completed and even in november or december again it was 6-8 weeks.
All they ever freely offer is false assurances. Not just that at every bill you have to carefully monitor it as they are bound to make mistakes and then you have to call them and wait for long long time and get your issue resolved.
I would most certainly not recommend directv to anyone.
I received one without even asking.
Within the last fewo weeks I was sent a notice of a class action in the Circuit Court, 12th Judicial Crcuit, St Clair County, Illinois.
Case# 07-L-240
It's against:
The DirecTV Group, Inc.;DirecTV Holdings LLC; and DirecTV, Inc.
There is a form to fill out and mail back to:
DVD Settlement
P.O. Box 13005
Birmingha, AL [protected]
I guess you can contact:
The Larkin Law Firm
Atten: Portable DVD Player Litigation
300 Evans Ave
P.O. Box 229
Wood River, IL 62095
dvd.classaction@lakinlaw.com
After being on the phone AGAIN with Direct TV for the last 45 minutes trying to recover my unissued $100 rebate and FREE dvd player I'm utterly annoyed. Reading these stories leaves me little to no hope that I will ever receive, what one writer accurately described as lures, promised by the Not-So-Direct TV. I signed up for Direct tv July 1, 07. Nearly one year later I am left disappointed and feel that Direct TV's activation incentives are NOTHING BUT A MASS FRAUD! The most 'senior' customer service rep I could reach explained that all of the previous reps I had talked to had given incorrect and inaccurate information and that I was not eligible to receive my rebate and that my case had been 'escalated' to the financial department where they deemed me ineligible. After asking for any kind of explanation or proof in writing as to the reason for this I was direct to www.directtv.com. ? I would absolutely NOT recommend Direct TV to anyone. Where do I sign up for the class-action lawsuit? WHAT A SCAM!
Same issues with DirecTV as the rest of you are describing. After repeated attempts and lies about I wasn't eligible, I had missed the deadline, it was a regional offer but not offered in my area (although they had been bombarding the local newspapers with their free DVD player ads for months), etc. etc. My last email stated that they were in violation of their agreement to me which rendered our contract null and void. I stated that I was in the process of finding another service provider and I would not pay any early cancellations fees on a the "voided" contract. I received a call this past Saturday from DirecTV stating that they were going to process my free DVD player and that they would send me an email confirming such. It will take six to eight weeks to deliver. They did confirm this with an email. I will give them exactly eight weeks (I have no trust in this company) and if it doesn't arrive, I will stop paying my monthly bill and inform them that I am buying my own DVD player and deducting it from their monthly charges. If they terminate their services, they again are in violation of their contract and we're done - I'll go back to Dish Network whom I never had a problem with.
I had the same problem - signed up in the spring of 07, and they didn;t send me the portable player, but a stationary one - which was a total piece of junk that died about a month later. When I asked about the portable player, was told I was not eligible, but as a courtesy they were giving me a unit anyway. Imagine my surprise today to receive some info on a settlement of a class action lawsuit filed by some guy in Texas about the issue - had a form to fill out - if you didn't get ANY player Directv will send you both a stationary and portable unit; if you got a stationary only they will now send a portable unit.
I have went through the same type of thing. We signed up in September 2007 and have been getting the run around ever since.
A directv associate even gave me the phone number to the dvd manufacturer (which I still have)and told me to call them. When I called the dvd company, the associate told me that directv bought a very low number of portable dvd players off of them. She also stated that they were going to file a fraud complaint against directv for saying that they were shipping the dvd players directly from the manufacturer and for having to deal with the high volume of phone calls they had been getting.
It really has nothing to do with the dvd player, who cares. It does have everything to do with accountability, honesty, and principles.
If I don't keep up my end of the bargain I get charged $20 a month for the next 16 months. It seems they don't have to keep up their end of the bargain.
Today March 31, 2008 I was talking to a ?DTV supervisor? about a DVD player situation, because I've been waiting since November 2007 for the DVD player. She told me that I have to be elegible, I told her that I was elegible and suppose to receive it between Nov-Dec. Then I told her that I still have the promotional flyer offering the DVD player and asked her for her email to send a copy to her. She told me that I should send it by fax because ( in the year 2008 a satellite company) she doesn't have an email, she put me in hold to ?find the fax number? and after 2 minutes of waiting she hanged up on me. This is a scam from DirecTV to get more clients.
The DirecTV Free DVD Player is a scam. I had service installed in July 07 and at the moment NO DVD Player yet ! ! !. Sent rebates forms with ease. waited... waited... waited. Then got a letter stating that we're not qualified for the DVD player because it was not ordered directly through DirecTV. Funny thing is, I ordered the service from the number directly stated from their website. So I called again and was told that it was their mistake. So they are going to send me the DVD Player in 6-8 weeks. waited... waited... waited... and 9 weeks later NO DVD Player ! ! !. Called back AGAIN and spoke with a supervisor/Janel (Tech ID 169358) who stated that she has opened a ticket for their escalation team to investigate the issue and that we will receive a call back from there escalation team within 72 hours. waited... waited... waited... ONE WEEK LATER (I have a life other than calling DirecTV) NO CALL BACK. So I called and spoke with another supervisor/MJ (Tech ID 6863) who stated that the escalation team doesn't call any customer back and I apologized that I was giving the wrong information. In other words, Janel/Tech ID 169358 LIED just to get me off the phone. At this point. I spoke with a Manager of MJ Tech ID 6863 and was transferred to Pedro/Manager Tech ID [protected] who began to recycle all the information for the previous conversation. Although he sounded sympathetic, the best he could offer was $5 off my bill for the next 12 months (but I am not even going to be a customer that long). Unsurprisingly, he offered to escalate the matter again and said he would send a second email to their "activation team" who is supposed to respond in 5-8 days (he also said they don't have phone numbers for each other's departments so they can only email). It has already been 5 days and no one has responded. In the end, he said he "felt bad" and repeatedly apologized and agreed that a) I will receive a DVD player, b) it will be expedited (meaning it will arrive sooner than the normal 6-8 week process) at no cost to us, c) said there were no other options (not even a voucher or store where we could pick one up) and d) should receive a full refund if we don't receive this. Even worse, we have to call them back to find out about the escalation. I urge everyone to write corporate about these complaints and report to the BBB. CLOSING THOUGHTS:
1. I will be writing a letter to Corporate office as well as to the President of DirecTV as stated from other comments.
2. FREE DVD Player is not worth the hassle.
3. Don't order DirecTV.
Office of the President, Directv Inc.
PO Box 6550
Greenwood Village, Co [protected]
Same story here. Was promised the DVD player when we signed up in Dec. The Offer info said that we were to mail back the redemption form that would be mailed out 8-10 days after service began. No such form came. I called customer service and was given a 1-800 number for the gift redemption department. That number just takes you to a voice mailbox that tells you to leave a message and that you will be called back within one business day. Two months went by, and no one called. The offer info said that the form (that we never rec'd) would have to be postmarked by 04-28-08. I was getting nervous that we would not receive the form in time and they would just tell me "tough" or something like that. I finally was able to get someone in customer service to give me a web address to download the form. The form we downloaded on Feb 08, 2008 said that it must be postmarked by Feb 29, 2008, and sent with a copy of our first bill. Again, our original offer clearly states that the form did not have to be postmarked until April, but since I was still well within this form's postmark deadline, I sent it in (after making SEVERAL copies for my own records) on Feb 09, 2008. The first week of March, I rec'd a letter from Directv dated Feb 15, 2008 that reads: "Thank you for your recent participation in the Dirctv Gift With Activation. Unfortunately your redemption submission is ineligible for this offer due to the following reason(s) - Your redemption form was not received by the postmark date for this offer." EXCUSE ME? What planet are they from?! The offer stated it must be postmarked by April, 2008, the form we completed and sent said that it must be postmarked by Feb 29, 2008, it was mailed Feb 09,2008, and this letter was generated Feb 15, 2008, a full two weeks before the form's deadline. I called customer service who agreed that the dates clearly did not make sense. I was then trasnferred to the retention department, where the original rep said that she saw why this didn't make sense, but that there was nothing that she could do because the offer was no longer valid. I informed her that our original offer stated that it needed to be postmarked by April (It was now March), and that the offer was absolutely valid. I then asked to speak with her supervisor. Now the supervisor, Joe said that he was sending me out a new form with a new postmark date. Obviously, I won't hold my breath for that one...In the meantime, I continue to call the 800 number of the gift redemption department and leave messages. I actually did get a phone call last week, and was told that the DVD player was mailed on Feb 20. I asked why a) Almost three weeks after it was supposedly mailed I hadn't rec'd it yet, and b) If that was the case, why a letter had been processed 5 days before that saying that we were ineligible? The rep then said, "Hmmm...I don't know. I think that it was sent on the 20." You think? You just callem me to tell me that it was...Where did they pull that Feb 20 date from? I can think of a few choice places that they pulled it out of...I was told that she would have to check with her supervisor on this one and get back with me. Needless to say, another week has gone by, and I still have heard nothing. It is a scam, and horribly deceptive. I don't even care about the crappy DVD player anymore, it's just the princple of the thing. I won't even go into the info that we were given about the TV package we would be getting before we chose DTV over Dish...It was all a bunch of nonsense. They are like snake-oil salesmen. When our contract is over, we will definately be switching back to cable. Directv should be ashamed, but obviously aren't. Our next steps are the FTC and BBB complaints this week. It may amount to nothing, but there should at least be something on file that Directv is doing this and getting away with it. Shame on you, Directv. Fool me once...
I CANCELLED DISH NET FOR ALL THE LIES JUST TO RECIEVE MORE FROM DIRECTV! DID GET $10 OFF PER MO. BUT BILLING FOR HDTV WAS 23.33 PER MO. FOR HD-DVR I WAS TOLD NOTHING ABOUT AND I CONFIRMED PRICES WITH TWO PEOPLE! NO PORT. DVD PLAYER YET. SENT FORM E-MAIL AND REG MAIL THAT THEY NEVER REC'D. SENT THROUGH MAIL AGAIN NOW THEY SAY IT'S TO LATE. FILED COMPLAINT TODAY, BUT THEY'LL RECIEVE IT! I CAN'T BELIEVE THEY THINK THEY HAVE TO LIE TO SELL! ALL I WANT IS WHAT I'M SUPPOSE TO GET FOR WHICH I PAID,IS THAT TO MUCH TO ASK FOR? THANKS FOR THIS SITE, DON'T KNOW IF IT HELPS BUT I FELL BETTER!
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I signed up for Directv about 5 week ago. I kept getting phone calls from Directv to apply for my rebates on line, which I have! Problem is, I pull up the rebates, and there are two, which have been approved and have validation numbers, and find out that they have, conveniently, left out the "Submit" icon, which makes it impossible to apply for the rebates! Now, I call the number to resolve this problem, and I'm told that I need to join some kind of plan, which cost 8 dollars, just to speak to a rep. and discuss my problem. And, YES, I'm now stuck with a two year plan, not having a clue what I will be charged each month, So far, its been 87.00 and 117.00 for the first two months, I AM Pissed! Anyone have a solution to this RIP-OFF? DO NOT USE DIRECTV, PERIOD! Anderson Hartwell, Ga.
We signed up with Direct TV throu Century Link and was told I would receive Direct TV for approx. $36 dollars a month. I did the rebate thing on line as requested of me. Five months later and they say they never received the rebate form online and it's passed the 90 days so I will have to pay the normal rate. I just got off the phone with them and they refuse to help because they say their notes don't show where I've been calling and checking on the status of the rebate. I will never deal with this company again. They are nothing but scam artists.
you know right from the start with directv that they are going to rip you off and take your money. they will make you great promises of great deals but when you get your bill you arecharged full price. a good tip about companies integrity is that when you are told something by one of their employees you can never talk or get in touch with that same employee again . and finally you will get tired and just give up and pay your bill. I had to call over 40 times on the same issue. they are really a bad company to have to deal with period
I had just signed up to recieve direct tv, was told to fill out a rebate form. I did that and it can back with " you don't qualify for the rebate." I informed direct tv of this, they said, no problem, they world take care of it so try again tomorrow. Tomorrow came, I tried again and it still said I didn't qualify for the rebate. I called them again and the man I spoke to said he didn't know why it said that, but he would find out. I told him if I'm having this much trouble even before I sign up, I would never think about signing a contract with them. Direct TV you need people who are smarter than the phone they are talking on!
I signed up for Directv and filled in the rebate info prior to the tecnician installing our system. However, the information on the set up changed and Directv said they cancelled the original order and that I should reregister. I have been trying to do that for 40 minutes and cannot get thru to directv. Please answer my complaint. Directv gave me a new account number but I cannot get it registered to set up my rebate...
I just got off the phone with Direct TV. They started billing me in 2009 $49.99 for NFL Football. I don't watch football, I never ordered it. I had automatic billing (BIG MISTAKE) and they said they would credit my account. I realized this morning that they have been billing us again all along. After looking at all my bills I see that they took close to $600. They were apologetic but will only give me my money back in credit. What!? I was on the phone this morning for over an hour.
I AM HAVING THE SAME PROBLEMS WITH DIRECT TV! PROMISES NOT KEPT REF.1/2 NORMAL RATE FOR 1 YEAR .
I signed up as well for a promotional rate online and wasn't told that it would take 6-8 weeks to get the rebate. I am going to look for a class action attorney and submit this complaint. I will keep everyone posted on the status.
I have experienced unprofessional and confused people throughout my life in various companies, but have never dealt with an organization as deceitful as Direct TV before now. The promises they make are all lies and the customer service reps are all clueless. Every person I spoke with had a different story. It has been 2 months now since I signed up with Direct. I am more than frustrated. I will be contacting the BBB and I am ready to pursue this issue along with anyone else whom would like to file a class action lawsuit against Direct TV...
This situation is almost identical to my own right now with DirectTv. I have been redirected and redirected, told to call back in 7 days while awaiting a email response from the Rebate Center, hung up on, and told the promotion I signed up for never existed when I have the promotional flier sitting in my lap. I am disgusted by the customer service I have dealt with since signing a two-year contract with this company and need answers! If my situation doesn't become resolve with the agreement I made to the company I will NOT be renewing my contract and send my grievances to the Better Business Bureau.