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Comcast / Xfinity Customer Care Service

Comcast Corporation

1701 JFK Boulevard
Philadelphia
Pennsylvania
United States - PA19103

Customer Support Phone Numbers

Phone:
+1 800 934 6489(Support) 1 1
+1 877 231 8749(Ethernet - Questions & Ordering) 0 0
+1 800 741 4141(Ethernet - Customer Support & Care) 0 0
+1 866 429 2321(Business VoiceEdge - Questions & Ordering) 0 0
+1 877 761 7401(Business VoiceEdge - Customer Support) 0 0
+1 877 231 8749(PRI Trunks - Questions & Ordering) 0 0
+1 877 543 3961(PRI Trunks - Customer Support) 0 0
+1 877 231 8749(Teleworker) 0 0
+1 877 231 8749(Hospitality - Questions & Ordering) 0 0
+1 877 229 5999(Hospitality - Customer Support) 0 0
+1 855 867 5010(Upware Marketplace - Questions & Ordering) 0 0
+1 866 950 3789(Upware Marketplace - Customer Support) 0 0
Work days:
Mon4:00 AM - 9:00 PM
Tue4:00 AM - 9:00 PM
Wed4:00 AM - 9:00 PM
Thu4:00 AM - 9:00 PM
Fri4:00 AM - 9:00 PM
Sat4:00 AM - 4:00 PM
SunClosed
 

Comcast / Xfinity Complaints & Reviews

Comcast / Xfinity / recommended list changed

Ri
Rich Hastings on May 24, 2017
This is a compliment, not a complaint. I couldn't find the compliment page. Yesterday I complained that my recommended list was changed and that I had to use the search option each day to watch what I liked. A pain to say the least! Today back to normal and I so I say: youtube you deserve a...

AFNI and Comcast / collection notice

Bo
Bonnie Beerbower on May 22, 2017
I received a collection notice on 5-22-17 stating that I had been placed with their agency to resolve a past due Comcast account for $462.17 but if I would settle with them $300.41 then could resolve this past due account. 1) I have never had an account with Comcast so have never owed them...

Comcast / Xfinity / Garbage service!

Cl
Clare on Jan 13, 2017
I was with Xfinity/Comcast for over 10 years and I must say that I'm very disappointed with them and with their service. They have very poor customer service, I had many problems with my TV connection and I have no idea what did I even pay for. Over last year price has increased and...

Comcast / I have not received my 2017 wageworks call.

An
Anonymous on Jan 9, 2017
I have called 2 times and got disconnected after being assisted by someone with a language barrier. They were not able to give me any information or confirm if a new card will be sent to me. I have prescriptions and doctor co pays I need to pay and I am unable to because I have not been...

Comcast / Xfinity / Internet service

Am
Amada Perez on Dec 30, 2016
My complaint is in regards to the internet service. When I signed up for internet little did I know that I literally had to be in front of the box or 3 feet away to get internet. I borrowed my laptop to my grandson for school purposes and bought myself a desktop. I put the computer in my...

Comcast / Xfinity / Incorrect setup of business account and phone numbers

Cf
Cfrost on Dec 24, 2016
My name is Cari Frost, business owner. We acquired another business location and needed to transfer the business phone numbers (account 8778102301193840). Instead we were given a new account number (account 87781022301235682) I have been trying since Nov 11th to get this and many more...

Comcast / Xfinity / History channel

St
street sign on Dec 9, 2016
The History Channel shows too many reruns. It shows the same shows over and over again. Comcast suggested I submit my complaint to you since you are contracted with them. I am sure that other complaints has been filed. We are not paying an extremely high bill each month to watch reruns! We...

Verizon / Xfinity / Xfinity tv and internet

Wo
Wostenberg on Jul 26, 2016
I was approached by 2 Xfinity reps at Frys Electronics in Concord, CA, offering a free 30 day trial of Xfinity TV and Internet which would be $79.99/month if I kept the service after the 30 days. I agreed, but during the signing disclosures I found that there was an additional $10/month...

Comcast / Xfinity / Phone line service

Ge
Gerald Thomas on Jul 20, 2016
I have an ADT Security System that is run through our phone line for direct communication and protection of our home. We came home from being away for several days and our ADT Alarm System was flashing with the letters "CF"(Failure to Communicate). So I called the security company, they...

Comcast / Xfinity / Refund

Ed
eddythomas on Jul 9, 2016
REF COMCAST Account #: 8396600080238720. Since my father passed away in August 2015, COMCAST has refused to provide an $80.25 refund in my mother's name. They repeatedly state their "Corporate Policy" as the basis for not providing a refund in a surviving spouses name. They instead make out...

Comcast / Xfinity / Tv service for over 20 years

Ma
Mary Vanessa on Mar 29, 2016
My daughter purchased me a HDTv for Christmas, we added HD to 1 tv, I had trouble with it from 2014 thru 2015, for self repairs, keep sending boxes to exchange, remotes to exchange, because no one would ever come out, I spent hours in line at there office, my bill went up and up and even...

Comcast / Xfinity / Repeated overbilling contrary to specified charges listed in contract

Re
Reviewer31055 on Mar 4, 2016
I completed a 1 year agreement with Comcast/Xfinity at the end of last year. The contracty specifically stated that a "performance upgrade" would cost $5/month for the 1 year term of the agreement. My second bill they charged me $10 instead of $5. I called to correct this and they apologized and...

Xfinity / Nightmare!

Go
Gong333 on Feb 3, 2016
I got a special offer from Xfinity for Internet and tv with free installation only for $70. I was so excited about that and immediately accepted the offer. They promised to call back but they never did. So I called them myself and spoke to their representative. The rep apologised for not...

Comcast / Xfinity / Be aware of comcast - xfinity charges, don't let them screw you over

Gi
Ginagee on Jan 27, 2016
I am a new customer with Comcast and used their Internet service for about 2.5 months. Today my service was turned off, I was surprised and called the customer service. They explained I haven't been paying my bill. That was interesting since I never had received a bill from them. I thought...

Comcast / Xfinity / Loss of all service - tv, phone, internet - sandcastle rd, sanibel

Re
Reviewer76244 on Jan 24, 2016
I first complained to Comcast nearly two weeks ago - I had lost all service. I am 86 years of age and these are vital to me. When I first complained they said it would be over a week before they could get a technician to visit as there was no signal reaching the router. I told them I wa...

Comcast / Xfinity / Very poor customer services

Re
Reviewer90391 on Jan 23, 2016
Will never use comcast again. We had them for 2 years in CT we had to move a year into our contract comcast renewed our 2yr contract when we moved without informing us. Unfortunately after we thoughtnthe 2yrs was up we had to move again. When I called to tranfer our service to new addre...

Comcast / Box pick up

Sh
ShannonRoss on Jan 18, 2016
Over a year ago we switched services away from Comcast. After arguing that we were not going to pay out of pocket to mail the box back they offered one of their "great" services to come to the house to pick it up free of charge. Perfect. While out doing yard work a gentleman pulls up in a...

Comcast / Xfinity / Billing assistance

Mi
MikeArt on Jan 15, 2016
I called to get my service changed for a lower bill. I was told I was given a deal by changing some services. I was specific that I wanted to retain my 2 DVR boxes and was assured no problem. Well it is a problem. They want me to get the anyroom DVR, which I was specific about not wanting...

Comcast / Xfinity / Employment

Re
Reviewer70169 on Dec 7, 2015
I had serveral phone interviews with comcast and I was able to proceed to the actual orientation/face to face interview but in the process the schedule was change about 2 times and the interview locations were change 2 or 3 times up unto the day that I got to the location set for me and I...

Comcast / Cable tv/phone/internet

Re
Reviewer23338 on Nov 17, 2015
I discovered today that Comcast's annoying, sing song voiced Customer Service (gag) representatives are based in Honduras. This settles a long standing question, as I had thought they were residents of either the Phillipines or India. Comcast is having a memorable day up here, with a...

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