mid December, I called Comcast to move my service, I bought a house and moved Jan 1, 2020.
Jan 15, called Comcast because internet really slow, and no TV service, they had no record of me changing my service to new address, although they did send me a connect kit on Jan 5th, to my new address (a single coax cable)
after trying to explain to them that I moved, I was transferred to retention, and they quoted me a new deal for basic tv and faster internet for $31.00. I decided to try it. I have a written estimate that I agreed to.
Jan 25th, called to see why I wasn't getting any TV signal, and internet was too slow to download my mail, once again they had no record of my order, but I had a $65 balance for my new service. they explained that I needed to rent equipment from them for the TV and internet, and that's why my bill was not the $31 they quoted me.
I blew up and told them to cancel my service, they suggested I go back to my basic service I had before the move (internet essentials, $9.95 per month. they then transferred me to internet essential, who I explained everything to, and she transferred me to retention, who I explained my story to once again, after more than 90 minutes of this, I was put on hold, and then got a recording to enter my phone number so they can look up my account and wanting to know what I needed so they could direct my call. I hung up. my phone battery was at 2%.
I refuse to talk to them again, they can keep billing me for service that doesn't work and equipment I don't have. I'm disabled, and I can't deal with them on my own.