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Comcast / Xfinity
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Comcast / Xfinity Complaints Summary

229 Resolved
749 Unresolved
Our verdict: When using services from Comcast / Xfinity with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Comcast / Xfinity complaints 978

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1:18 pm EST
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Recently comcast, xfinity took over my phone, my computer and my smart tv; I could not use any of these digital appliances after comcast - xfinity sabotaged my equipment. They told me that they, xfinity, would not restore my working land line phone, computer, etc. Unless I made a $109 payment, approximately, or they would not restore the service of my land...

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1:07 am EST
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Roughly 3 days prior I was given pricing for internet service for 75 mps with my own equiptment autopay from my checking account and paperless billing for $20. 200 mps would be $40. I left and came back 02/07/2024 to purchase the 200 mps $40 plan. A csr by the name of Marcus was who handeled my questions. I told him i wanted the 200 mps plan which wa...

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10:22 am EST
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I want to be removed from their postal mailing list, but I cannot find a way to do this. All of their customer support options are only for customers and you can't chat with them unless you provide an account number. I receive junk mail almost every day from these people. If I ever decide to change suppliers, I can just go to their website. I hate junk mail...

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4:22 pm EST
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Back in August of 2023 I was looking for a new provider to take over my internet servicer. I was able to talk to Rochelle the sales rep. We spoke and she sent me some documents to e-sign. I waited and it never came so I called the very next day, and I was told she had to leave on an emergency. I asked to see if I could be taken care of by a different...

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7:28 am EST
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In the year of 2023, Xfinity unknowingly delivered an upgrade to my location at 1654 Elm Ridge Way, Stone Mountain, GA. Although, I did not request an upgrade box, I tried to install it. However, I could not get the upgraded box to work. So, I requested a technician to come out and install the box. The technician was unable to properly install the box also...

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8:28 pm EST
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I have been ask to switch to xfinity and in return get a a54 for around 32.00 dollars. If I switched to ur company. So I agreed to do so. Xfinity sends me a phone well sent a phone I never recieved because fed x has the right address but the carrier decided to give it to a person by name of bbobby. In 214 ther is no bobby in 214 for one for two thats not my...

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11:18 pm EST
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This is Jaime McDaniel our account address is: 516 Widener Lane South Bend Indiana 46614 We have been a Comcast/ Xfinity customer for over 16 years. We have enjoyed your service, and even recommended it to others in the past, unfortunately I don’t know if I would do so any longer. We have been experiencing slow and interrupted internet and tv for the...

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5:01 pm EST
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So called to change address. Your employee suggested mobile. Then the nightmare began. The rebate on my phone was $200 where every else it was worth more. I would replace my 11 myself. Send me a SIM card and put my line to xfinity from T-Mobile. You couldn’t get it changed. So I got the SIM card and it was hours trying to activate it. The time to call...

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4:07 pm EST

Comcast / Xfinity Customer Service

I have been a Gold Member for several years. I have TV and Internet. In November I began receiving letters and texts from a Collection Agency, for a Cell Phone that I don't have. I called several times, and was told that it was a Glitch, and it was taken care of. It was never taken care of. It effected my Credit Score in a negative way. I had to go to the Xfinity store, and wait for a supervisor to fix it, while I wait. I was given a number for Corporate, to ask, them for credit, or discount, for what they have made me deal with.

NOPE! NOTHING! I just got a big, "Oh Well" feeling from Joshua L. And basically was told, that I don't have to stay with them, if I don't trust them.

I am offended by their lack of care. I have the address of the stranger that was using a phone and destroying my credit. But they don't care.

Xfinity is NOT to be trusted! They are a horrible company!

Desired outcome: I thought that I would be treated like a HUMAN BEING! I want to get paid, for the time that I had to put into fixing a problem, that had nothing to do with me.I would like Xfinity to CARE! THey just don't

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6:07 pm EST
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I'm a diamond member, think that means something, me staying with Xfinity for over 20 years. That being said, I've had a difficult non productive day with not 1.. not 2... 3 agents with Zero results. 1st agent needs go back to training, he must have been watching tv or something, leaving me hang on phone for 30 minutes... dead air, periodically stammering...

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3:03 pm EST
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I signed up for the new promotional deal. The promotional deal included an additional telephone with a single number. There would be NO loss of current services. I was lied to since I later discovered that the telephone device was an extra monthly charge, and I lost three movie channels. I contacted infinity new deal department and discussed this with a...

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10:25 pm EST
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First off I am furious with this site. I wrote a long letter and you threw it away because I took too long trying to figure out what you wanted with my username. Must use 3 symbols, every single word or name I used you said was "taken." You wouldn't accept anything. If you are really a complaint service you treat me exactly like Comcast does. Nothing I say...

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8:39 pm EST
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Comcast / Xfinity customer service/password

2 days ago, I attempted to log in to my email account. I received a prompt telling me I have to change my password. I have spent over 4 hours working with xfinity agents who are unable to reset the password. I finally had a technician tell me "I am not the only person, it is a problem for many people." The service attempted to update passwords, but in doing so, it caused a problem for many people." It was nice, after so many hours, for someone to be honest. I was transferred to the office who can actually help me. After waiting another 45 minutes, the connection was disconnected. This is terrible customer service. So, it is now my responsibility to waste more of my time for a problem xfinity created. Don't contract with this service, it is expensive and they don't care about customer service. Terrible!

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10:49 pm EST
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I have been a Comcast Internet customer for almost 8 years and have never really had any issue that didn't get resolved. About a year or so ago, a rep talked to me about switching my mobile carrier to Xfinity and after a brief conversation with her, I agreed to the switch for 2 phone lines, onr for me and one for my son. My payment for the 2 phone lines wa...

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11:37 am EST
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Hello, Xfinity was installed at my residence a month ago, firs day appointment was between 2 pm and 5 pm, 4:45 I received a notification tech was on his way. 6:45 pm a tech showed up, he said, "I was given this order 15 minutes ago, sorry." After installation wi fi was working, next morning when I tried to install other equipment on back port of rented...

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1:56 am EST
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Comcast / Xfinity internet

Very, very difficult to contact a live agent for support. I have had a problem getting technical support and was sent a faulty modem. This was a self install but it took me hours to get it resolved after speaking to no less than 3 agents. The phone number for support is not on the website and I had to google it. I had to personally take the modem to an Xfinity outlet to get a new one. When I downloaded the app it didn't allow me to configure it so I had to call again. Now I am being billed $100 for a professional install. Plus I am being billed $40 for a late payment but I have auto pay.

Desired outcome: Correct the billing issues.

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Don Evans
, US
Dec 28, 2023 9:07 am EST
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I'm having the same issue. Changed my plan 2 weeks ago and have had internet connection problems since then. I self-installed the new modem and could not connect to it. Called help desk and due to their heavy accent, I had a tough time getting thru to them, they sent a technician, and he was able to get me connected, I've lost my internet connection every other day since. After doing on Help Desk and scheduling a technician because there were "no issues" in my area. And hour or so later, they contacted me and said they found an issue in my area and that I should now have a connection. I did until the next day. Today is 12/28/23 and I woke up to NO INTERNET CONNECTION...AGAIN!

Oh, and they charged me $100 for the technician to come to my house to fix their problem.

TheldrakisCS
TheldrakisCS
, US
Dec 28, 2023 9:24 am EST
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Replying to comment of Don Evans

sounds like 13 years later and they still are doing the same thing i had an issue with and haven't gotten resolved [technically i did by going to a competitor but have not been refunded for the support calls. i think by now if they paid it they would have to pay over 1k in interests].

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1:38 am EST
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Comcast / Xfinity Internet service usage

I called back to discuss the data usage spike in last two months "For last two months, comcast is showing spike in my internet usage. We have not added new devices and I have usage data from my router, which doesn't add up to the usage of my devices."

The person on phone kept repeating multiple times, that data usage is correct since oct, that I have my own router and that he is not going to escalate the issue. I told him multiple times that I have real time and last 30 days usage from my router and it does not add up to the usage comcast is showing. He REFUSED to listen to my reasoning, even though I have data to backup and kept repeating his point of view multiple times. He kept going in a loop and refused to escalate the issue. What type of customer service is this?! I wasted two hours of my life.

Such people should not be on customer service. Most frustrating experience has always been with comcast customer service.

Desired outcome: Comcast to look at my router usage and troubleshoot what's causing the issue a I do not see spiked usage in my household.

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9:02 am EST
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Having been displeased with the overall service and customer service, especially, from Xfinity for about two years, I made the decision to switch all of my services to a different provider. I did this while in the process of moving to a new home and selling the house where I was receiving Xfinity services. I should add that I am 71, single, and working...

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2:16 pm EST
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my bill was due in the amount of $250 (in which I have only Wi-Fi services) when I set my account up months ago, I was told my bill would be $130 per month. My bill has been about $200+ ever since. To speed things up, on Wednesday, 11/15/23, I paid $162.00 towards my bill. The next morning My services were interrupted, and they have indicated that there i...

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1:24 pm EST
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I had a phone Sim that was locked to Xfinity. I called in to get it unlocked so I can change carriers. The very first agent confirmed with me that she was able to unlock it. No other info was provided. I then tried to switch carriers and the phone was still locked. I then called back and explained the issue and was told they would need to unlock the phone...

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Comcast / Xfinity. Make it specific and clear, such as "Unexplained Charges on Xfinity Bill" or "Comcast Service Interruption Without Notice".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Comcast / Xfinity. Include key areas such as customer service interactions, billing discrepancies, service outages, installation or service appointment issues, and any misrepresentations of service. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions you had with the company. If you attempted to resolve the issue, describe the steps you took and the responses received from Comcast / Xfinity. Clearly articulate how this issue has personally affected you, such as inconvenience, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or service records. Be cautious not to include sensitive personal information like social security numbers or full credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Comcast / Xfinity. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, compensation, or an apology.

7. Review before submission: Carefully review your complaint or review to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Comcast / Xfinity or from other users who have had similar experiences.

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