dvrs are horrible as is customer service
I was a customer in love with directv. Never had one problem in almost four years. I had the wonderful directv tivo box. While paying my bill online, I noticed that directv were offering boxes that held up to 100 hours. My old box only held 30. So I decided to "upgrade". And while I was at it, I decided to have a dvr installed in our bedroom as well. So directv sent me a box for the living room, and scheduled a tech to come out to set up the bedroom.
Worst mistake ever!
I did not realize before it arrived that this “new” box was not a tivo, nor was it new, but refurbished. I was sent the r15 100. It was clearly not a tivo; the features could not even compare (where is my season pass? My wishlist?)! But I figured, ah well, I will learn to love this as I loved my tivo.
Unfortunately, before I could start this new affair, the box crapped out. Right away it gave me problems: black screen where recorded shows should be, freezing, etc. After hours and hours on tech support (resetting, re-downloading updates, finally re-formatting the hard drive - in which I lost all the shows I had been able to record), directv finally said they would send me a replacement box.
However, before it showed up, the installers showed up to hook up the bedroom. Now - while they were setting the room up for dvr, this room already had the regular directv box in there. So when the guy from ironwood communications tells me he needs $75.00 before he will start work, I was confused. He mentioned something about having to wall fish and that being the cause for the charge. I felt it was odd since I had been promised “free installation” but ah well, I wrote him a check. He does the work, while the “new guy” he was training did god knows what. He sends the newbie out to have me sign saying the work was complete, and while doing so made some off color comments to me. At that point I just wanted them out. They leave, and I realize there is no mention whatsoever on my copy of the receipt that I paid them any money or that any special work was done. Then I get to thinking, what the hell did they do that was so special? Wall fishing? Uh, there was already a cable going from the satellite to the old box, didn’t they just follow that? Eventually we were able to get ironwood to shred the check, but I was still feeling a little ripped off.
But then, the next day, guess what? The same damn problems start happening in the bedroom. So I call directv and ask them to send me a new box instead of another refurbished one, since so far, the two they had sent me were both faulty. They informed me that was not going to ever happen, if I wanted a new box I would have to purchase one (what was the $99 for, since I guess I am leasing these from them?!) and mind you, this is after night after night of dealing with tech support and lost shows. They do tell me that should any more problems arise, I will be assigned “case management” so that I do not have to jump from tech to tech every time I have problems, and will be given one person who will know who I am and have been going through. That is great, but I hope the replacements will just work as they should and I have no need for any more assistance.
Now, I might also mention that every time I have to unhook one box and hook up a replacement, it means losing any shows I had in my playlist. It also means having to once again set up the prioritizer, remotes, etc. And it means having to wait for the guide whiles it s l o w l y gets the correct info. All of which is taking time and losing shows.
So they send me a replacement for the living room and a replacement for the bedroom. The replacements are r15 500s. The living room one is another refurbished one that is all scratched up, but luckily the bedroom one came brand new.
Everything was fine for about one and a half weeks. I was finally adjusting to life without the glorious directv dvr, when bam! The living room box freezes in the middle of a show. I had to unplug the box to get it to come back up. I hoped that was the end of the problems, but of course lmao, it was not. Two nights ago, I happen to walk into the living room at 8:55. I look over at the box, which should have the “record” button lit up as it was supposed to be recording two programs at 8:00. But of course, the whole box is dark and unresponsive. So I reset, and get the blue “hello” screen. Then bam! Back to black. I reset again and it finally comes on, but of course, I am out of luck on my two shows. I also notice that the 2 shows that were supposed to record at 7:00 actually did not start until 7:12, meaning I missed the 1st ¼ of them.
I am really upset now, because once again, I have lost shows and am having to deal with a crappy product. I head to bed, making sure the box is working. Then last night, I get home from work, about to head out to dinner, when I notice that the box is once again dead. I reset, reset, reset, make sure my shows are all set to record, and then I call directv. I explain the situation, and also mention that I would like to have the case management set up, especially since it took going through 3 techs before anyone was willing to help me. 1st, he asks me if the box is plugged in. Seriously. Can he not see in his computer that I have been through the ringer and have tried all the steps before I call? But whatever, not too big of a deal. Then he tells me as far as the case management goes, no problem, he will set that up and be right back. But of course, when he comes back, he informs me that I am not eligible for c. M. (even though I was previously told I would be) he says all he can do is send out a tech to see what the problem is, and that he will bring a replacement box. I explain that would be fine, however, I do not want anyone from ironwood communications coming into my house ever again due to the last incident. He informs me that they are the only company in the area that would be able to assist me (really? In the whole north bay?) then he offers to just send a replacement, if I am comfortable hooking it up myself - which of course I am, I have already done it a couple times by now. And since I am now late for my dinner plans, I say fine, let’s just get this done.
So now I am ticked off about my ongoing drama with my once beloved company. I push past it though, and try to enjoy my dinner. Once I get home, I am relieved to see that the box is still up and running. Until I check the playlist… and find that survivor is missing. I guess the dvr just decided that I did not need to see it. You know, regardless of the fact that it is the top show on my prioritizer.in the history list, not even a mention of it. That is bad enough, as I am ready to throw the freaking box out the window, but then when we sit down to watch lost, about 10 minutes in, the box shuts down again. So, knowing the drill by now, I go and hit the reset button. Nothing. So I repeat. Nothing. This goes on for about 5 minutes, sometimes the box coming to life to say hello, and then shutting down again, other times just ignoring me altogether. I finally unplug it, let it sit, and then plug it back in. It comes up, and we have no more problems the rest of the night. Oh, except the fact that one of the shows I was recording when the box shut down, is now completely gone, not a mention of it anywhere.
And now today. As I get ready for work, I head to the living room, and find that once again, the box is dead. I do my little song and dance with the reset button, and the power cord, but alas, nothing. So now, I am without a working box in the living room.
Will I be compensated? Hell no.
Will I have to continue to pay for service while I wait on the replacement to show up?
Of course.
Will the replacement be another refurbished piece of crap that will in almost certainty screw up again? I would bet on it.
I might also mention that over the course of all my phone calls with tech support for each of the boxes, I have spent about 10 hours of my time and energy. When I asked a supervisor about any kind of compensation, he said all he could do was give me $5.00 off my showtime for 3 months. Wow! A whole $15.00 off! So basically, my time, energy and such is worth a whole $1.50 per hour. Thanks directv! Thank you so much!
How about this - if you are cutting ties with tivo, and are going to offer your own dvr boxes, how about you make sure they damn well work before you send them out?! How about you don’t dick me around by sending me refurbished box after refurbished box and give me something that has even a chance of working?
Or better yet, how about you let me hook up my trusted tivo again, and not charge me the $150.00 fee you say you will. I mean, crap, I agreed to another two years with you before I realized you were going to make my life hell, so you could at least do that.
Or wait, I know, what you really could do is check yourselves, and lick tivo’s heals in hopes that they will take you back. If I had not agreed to the 2 more years, you can bet I would be long gone.
All I want is a product to work the way it is supposed to. And if said product fails to do so, that the company behind it remedy the situation. And if they cannot, then they should not be charging me for said product.in the whole time I had the directv tivo, I never had one problem. Not one! Isn’t that pretty much how things are supposed to work?
Throughout this entire thing, I have remained calm, and friendly with the techs. I have not become one of those irate screaming customers, because working in customer service myself, I am fully aware that it is not the techs fault for the company’s bad business. However - the buck now has to stop somewhere. I am livid and will be getting results, however I can.
All I wanted was to expand my hours from 30 to 100. That was it, simple and easy. And now I just want to be done with it. The pure and simple fact is that I am paying for a service that is not working, and that sucks. I want a resolution.
If you have read this far, bless you :> if you have any suggestions on how I could handle any of this, please let me know. I would greatly appreciate it!
Have a great day, and may tivos be bestowed on all
Just to let everyone know- I spoke to DirecTV, and they have solved their problems with TIVO! HOORAY! It will be some time before they have box ready, but better late than never!
I am the original poster, and this is what ended up going down...
After I posted this, and sent DirecTV another email in complaint, I decided to remove the DVR from my living room. It was dead and no good to me, as I mentioned before. So I put my Tivo back in, called them up and got it activated. They tell me no problem; they will send a recovery kit to get the box, and to just refuse the replacement they had already shipped. I also made sure to ask if I would incur any sort of penalty, and ws told nope, nothing.
Then, that night, I get not only one, but TWO calls from Case Management. The first call came in as I was just walking in the door, so I missed it, but then they called back about 20 minutes later. It seems I have magically been deemed worthy of Case Management! A little too late, as I am beyond done with their piece of crap refurbished DVRs, but OK, let’s see what happens. So I explain that after I was told I was not eligible for Case Management, and my 3rd box had died, I re-installed my DirecTV Tivo. I question why I was told that I did not qualify the day before, and now suddenly did. The tech tells me that the rules have changed, and I just DID qualify now (uh, ok… perhaps because you have had similar complaints/ problems? Whatever). He asks what I would like them to do for me. I tell them I just want something to be done to show that they recognize all the [censored]e they have put me through. He agrees, and in the end, we settle on $10 off my bill for the next 12 months, and 3 months of free movie channels.
At this point, I am pretty satisfied, and figure the nightmare is finally over.
Turns out I am wrong again.
I notice my bill stating that I have to pay the $99 for the DVR. So I call to request that this charge be removed or credited, as I have returned the box and am back to my DirecTV Tivo. The “lady” informs me that the charge is an “Activation Fee” and cannot be removed. Well I know this is BS, but I decide to let her in on all the fun I have been having with DirecTV, the 3 receivers I have gone through, the rude supervisor I had spoken to, my dance with Case Management, etc. She then tells me that, get this “Miss’ you have never spoken to a supervisor”. WHAT? WTF- Does it say that on her screen? OK, I tell her again about asking that I receive new boxes, instead of refurbished ones, was transferred to the supervisor, who is the one who told me that I would never get a brand new box unless I bought it. She just keeps repeating that I never talked to a supervisor. At this point, I am getting really pissed. I know that they can remove this charge, and I know that I either spoke to a supervisor, or DirecTV lied to me when I asked to be transferred to one. Besides that, I ask her how is it that I returned the box, yet am still being charged this fee. She insists that it cannot be removed. Once I activated the box, the charge sticks. ARE YOU KIDDING ME? I tell her that if I had known that the box would not work when I plugged them in I NEVER would have activated them. She pretty much laughs and repeats that the fee cannot be removed. She says you activated it, and then you CHOSE to send it back, so the charge sticks. I say, “I CHOSE to send it back? Uh, the frickin thing did not work, which is DirecTV’s fault- not mine. I played the runaround games with your company over and over and over, asked to be sent a new box to avoid it, was teased with Case Management when I needed it, was jerked around every which way till Sunday- how much is one customer supposed to take?! At this point she is having the time of her life repeating that the charge is not gonna come off and giggling the whole time. SO… I ask that this “lady” transfer me, because she clearly does not want to help me. She tells me that I am going to be on hold for a long time, but that she will do it. THEN, and why am I surprised, THE HAG HANGS UP ON ME.
The end of the story is that I called back, finally got someone who would try to be helpful, but the same result. They are not going to remove the $99 from my bill. This is utter BS and robbery. But I guess their tactics work, because at this point I am too exhausted to try and fight with them anymore.
So, I get screwed out of $99, hours of missed shows & season finales and my time, but get $120 in discounts ($10 p/m for a year) and 3 months of free HBO etc.
online signup
Tried to sign up for Direct TV online. I got a screen that said there was a problem with my order and to call and gave a phone number. I found, when I called, that there was no problem, they just wanted to tell me that the first month would be $10 higher and that there would be a $21 fee for something.
None of this was on their website. I told the rep that their website was deceptive and to cancel my order. She just kept right on talking until I hung up.
I will do without satellite TV before I will do business with this company.
Please stand up together we can make a right thing
We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
Best Regards
Kent Phh
[protected]
Student6991@yahoo.com
free & 30 trial!
I am disputing the charges from DirectTV for $477.85 on 1/26/08. On December 13th 2007 I had DirectTV installed in my home. The reason I tried DTV was because they were doing a year-end promotion. The promotion was $39.99 for one year with a $20 off coupon per month for that time. They also had a 30-day return policy for this promotion. Obviously it was too good to pass up so we had it installed while keeping our regular cable company just in case since we had thirty days. On December 25th I emailed them (emails attached) to cancel the service, within the 30-day trial. I then saw on January 26th they charged me the above amount. I called and talked to Clover who stated I was correct and she would forward the email to the Management team for evaluation. I followed up with a email on their website inquiring about all this and never received a response back. Of course, you cannot get a copy of the contract you originally “signed” on line at the time of sign-up. So it is hard for me to prove this since it is not available to me.
This practice is unacceptable by DTV and I refuse to give them what they are NOT due. They are a bunch of lying thieves and no one in the legal system seems to care!
direct tv customer service sucks!
Direct TV is a mismanaged, horribly run company. If anyone is to search there are hundreds of complains logging the same infractions done by direct TV. Apparently, no one at Direct TV is bothering to take the complains seriously enough to make changes.
For the first month of service we have lost signal 4 times and for days at a time until a service tech as available. They mis-keyed the amount of the check to cover the balance and did nothing to rectify the situation. The original price we were quoted was not what was reflected in our monthly statement. What they do not tell you is that you have to apply for a rebate that takes months to reflect in your bill. This is unethical business practice and would not be tolerated in any other serious business. If direct TV is interested in keeping customers, as well as, obtaining new customers they would be wise to listen to the numerous complaints.
Beware of Direct TV...
direct tv customer service sucks they want to charge me to fix their signal strength problem. i have been a loyal cuatomer for 11 years.. i guess that makes me a real sucker in thier eyes. no more i'm done with them.
The most horrible company I have ever deal with and share your feelings...I wanted to upgrade to the new HD programming and was told I needed to buy a new HD receiver..I had an older one, an HD also but was limited to a small amount of HD channels..I asked them if that was all I needed to upgrade and they said I needed a new dish... the dish is free of course but the receiver cost $300...so I bought it, set up an appt for dish install and waited... the installers came, told me that the new dish was twice the size of the old one and that I needed a full 360' line of sight.. so they wouldn't install it.. I canceled the service and immediately was locked out of my on line account... I was responsible for additional fees of course, for early termination, balance of current bill... but instead of sending me an e-mail advising that I had a bill due, they just took it, auto withdraw from my account without telling me they were doing it.. I know it says they have the right to be paid for any obligations, but at least advise me your taking money from me...I had check bounce against my account because I didn't know about it...Today I go into my bank acct and notice another huge withdraw for DTV... this is now a month since i left them... i called and they said i never returned the receiver which is leased... and that I should have received a return kit in the mail... never did.. so they went into my bank acct and took the money again without notice putting me in a position where checks may bounce again... If your thinking about direct TV... STOP and think twice... they are ###... by the way, info given to me by the installers was not accurate and all this occurred because they were too lazy to do the install... its cost me about $900 to be free and clear from them... NEVER AGAIN...
misrepresentation of product and price!
I called and ordered a 39.99 plan.As i was going to hang up the phone i this guy yell "i am throughing in ta nfl package for ya"! So i said great! Little did i know i would receive a bill for 90.00.I called direct tv and tried to explain. Every robot in that place had the same answer. Sorry you signed up for the nfl package ha ha. These people want me to pay 545.00 for cancellation. If my order was correct i would not have to cancel it. To make a long story short. The guys out on the street working for direct tv i found pleasant. The sales person i got on the phone was the lion king1 what a piece of trash. Direct tv is to be avoided. Do yourself a favor! Go cable! Don't get pinched!
Something is happening too me right now.
DirectTV is doing the same type of ripping off too me.
When I ordered, I was told that I would get $18.00 off my bill for 12 months.
DirectTV now says, that I'm only eligible for $13.00 for 12 months.
I was also told at time of order, that I would get a $50.00 Visa Giftcard.
I asked about that, and, they blew me off.
I was also told at time of order, that I would get an additional $5.00 off because I use Qwest phone service.
DirectTV Lied again!
I do not have a problem paying anyone for services rendered, as long as the company doesn't lie or cheat to get business.
I think everyone who has had a problem with DirectTV should do as I am going too do, and, that is go directly to the state Attorney General's Office.
stole money from my bank account!
On or about December 21, 2007 I called Directv to start a service in a house that my wife and I had just purchased. The attempted install took place on December 26, 2008. That day I was told that I would need another card for the Tivo that was left here and after that all of the tvs would work. The cost was $20.00. I used my debit card on the installers phone to a customer service rep said they would promptly mail the card. The installer told me that all I would have to do is install the card and everything would work.
I received the card on December 30, 2007. That evening I installed the card and nothing. So I called technical support on the issue. A few hours of reading numbers on the back of the tivo, the card, hitting reset buttons, turning the tivo off for several five minute intervals and speaking to 4 different people, the entire system still did not work!
After several frustrating hours I was then told that the tivo box was still in the original owners name and if I would wait until February 7, 2008 they could get the system in my name and make it work. I called the previous owner on December 31, 2007 and asked him if he would call DirecTV and give them the ok to put the box in my name. He agreed to do so and actually did. On the evening of December 31, 2007 I attempted again to get it to work... NOTHING!
On January 2, 2008 I called and asked customer service if they could just get me a new tivo. Their response was yes, for $95.99 and I could receive in 7 to 10 working days. This was the best that they could do, and still no guarantee that it would wok then.
On January 3, I called to speak to a manager. I was asked why. I gave the reason why and the young lady tried to get me to go through the system of troubleshooting. I told her that I was past that and wanted not even try anymore. She asked me to hold on. Then connected me to the Disconnection Department who immediately tried to sell me a service that I no longer was willing to work with.
I rudely asked to speak to a manager! Once connected and I went through all of the issues with him and told him I was not interested. Then he told me that I had an eighteen month contract and would be charged $340.00 to terminate their service. I asked him, “What service, up to this point I haven’t had any service! I do not want to deal with you anymore!”
On February 1, 2008 DirecTV illegally withdrew $324.35 from my account using my debit card without my permission and without providing me with the first bit of service. Beware!
I was a direct subscriber. I am also a disabled vet on a fixed income. Direct tv removed half of my disability check from my bank account without my knowledge in two withdraws from my bank account leaving me unable to make my house payment without help from my family and only 14 dollars to live on for the month. $432 and $108 were deducted 12-31-2014 and 1-2-2015. As I have been unable to work with direct tv on this matter I will be printing a picture of my bank statement showing how direct tv treats a disabled american vet and also links to the consumer watchdog site where direct tv complaints are extremely prevalent as well as sites showing the class action lawsuits over the early termination fees. I will be distributing this very important consumer warning over the action of direct tv in the hopes that others not fall victim of direct tv's treatment of their customers.
ruined credit!
I had a account with Direct TV but due to the poor customer service I canceled my account > I paid my last bill in full my contract was over so everything should have been over - until I started receiving phone call for a Brenda Gomez and a Brenda Longoria from collection agencies . I noticed I had 2 alerts on my credit report and they were from 2 different collection agencies .Direct TV had placed a Brenda Gomez and a Brenda Longoria in collections with my SS# and Address and Phone#--For months I have been trying to get this issues resolved with no luck-I have disputed this with the 3 credit reporting agencies to no avail because as long as the collection agency has my SS# then it must be mine-I called the collection agency to dispute the issue and they will not talk to me since my name is not Brenda Gomez or Brenda Longoria even though my SS# is the same they tell me to contact Direct TV-I called Direct TV and its the same story they cannot talk to me since my name is not Brenda Gomez-so I called back and said my name was Brenda Gomez they asked for my phone number I gave it to them and they said that that name did not match the phone # so I gave them my real name Brenda Smith and they told me that my account is in good standing with them ,and they could not talk to me concerning Brenda Gomez's account even though Direct TV turned this person over to a collection agency with all my information and it has appeared on my credit report, they said to call the collection agency-I have been going back and forth with Direct TV -CBC National Collections-Trans Union-Equifax and Experian and I have not found 1 person in any of these companies that knew what they where doing- Thanks to the ignorance on Direct TV's behalf I now am hounded all hours of the night by collections and my credit score has dropped .THANKS DIRECT TV-Be very careful before you provide Direct TV with any of your personal information and always check your credit report if you ever had dealings with Direct TV-
DirecTV has sent a bill to the collection agency, they are claiming I terminated the contract early. I terminated the contract with DirecTV for poor service excessive billing and the most pathetic programming in the business.
But the most glaring offense being that you're charged a premium for watching public TV.
They did place a claim on my credit report which I had removed because I could provide proof that I had paid the bill through the bundled service at Qwest.
I would encourage everyone to write your congressmen and senators about DirecTV and their abuses. Just check on the web there are thousands of complaints against DirecTV. As long as I can keep their phony claims off my credit report, I'll continue on answering the occasional phone call from the collection agency and enjoy a few moments of delivering verbal abuse to the caller before I hang up.
You can sue Direct over erroneous information being provided to the credit bureaus.
equipment failure!
I ordered four Direct TV receivers in 2005. In late 2006 I upgraded two of the systems from basic to DVR. The DVR in my basement was simple to install and worked initially. Since installing the DVR's, the basement DVR has failed to function at all, requiring a hard re-set while on the phone with the company (45 minutes minimum to get through the automated answering machine each time) to talk me through the process each time. The system will be out for days at a time before I can free up the hour I know it's going to take me to resolve this problem.
Direct TV tells me that the initial installation was faulty but I"ll have to pay to have a technician come in and correct the problem. I've replaced the DVR in my basement four times so far, have to re-set it (10 minutes each time) every time we want to watch something on it and now, the fourth receiver won't come on at all.
I'm looking at DISH network now and setting myself up to cancel Direct TV, deal with the mess I'm sure that will entail (over-billing, billing for receivers they will tell me they never received back from me, etc.) and re-installation of a service that actually cares to provide service they're paid for.
I just found a unapproved charge of $817.56 from Directv on my credit card and now they are giving me the run around! They are the rudest people to talk to on the phone their customer service skills are horrible! They are a rip-off, scam, fraudulent company! Beware! And I will get my money back, through my credit card company!
unauthorized charges!
I have had DTV since 1999 and never had a issue until now. I moved to S.C. in July 2007 but kept my DTV hooked up in Jersey because I was still going back and forth and because a female who lives with us was still in the Jersey home until we could buy a house out here in S.C., I had kept a balance on the DTV just because I was in know hurry to pay it off since I knew I wasn't moving the service right away. In November we found a house in S.C. that caused us to have to put all our bills on hold for a month so we could come up with the closing costs on the house and I informed the DTV people of this and got an extension, Unfortunately, the house fell through and we paid all our bills then a week after the house fell through we were talked back into the deal for the house and in the middle of January finally closed on the silly thing. Because again we had to put all our bills on hold starting the second week of December until the middle of January I again called DTV and explained this. I had a back payment and the new payment for January and was informed the day I called that my service was to be shut off the following day so knowing there was no way I could pay it I said go ahead shut it off but had explained in detail I intended to re-hook as soon as possible and was assured that when I did they would remove the charge for the reciever and some other charge and all I would owe is the balance and late fees, I said fine. On January 30th my husband got in his E-Mail a notice from DTV stating they were canceling my contract and 3 days later we were short in our account $ 581 and when we called the bank we discovered DTV took the money. I called to complain that this is not what I was told when last I spoke and that I didn't authorize anyone to remove funds from my account at which point I was informed that it was in my contract. I don't think so... I switched to HD in April 2007 and had my Step-Daughters boyfriend hook me up since he was working for them at the time. I just had him confirm I NEVER SIGNED A CONTRACT AND WAS NOT IN ANOTHER 2 YEAR ANYTHING BECAUSE I BOUGHT THE RECEIVER ON MY OWN AT BEST BUY, ALL HE DID WAS CALL AND HAVE ME HOOKED UP TO HD. I fell through the cracks on the deal. if anyone has bought the receiver make sure they DO NOT put you on a 2 year agreement you don't own the reciever because you are "renting" it from them but you do not need to join the 2 year agreement since you bought it yourself and not through the company. We are fighting this of course, we have gone through our bank who will refund our $ 581 then go after DTV for their money. When they try to pull up the 2 year agreement they will finally get it through there thick skulls that I DON'T HAVE ONE, I NEVER SIGNED ANYTHING. We are also considering finding a Lawyer for Criminal charges and Unlawful Withdrawals. Clearly, we will NEVER use these A**holes again!
Maria and to all others,
I tried to find your reply on here Maria so I could answer you but was unable so I am sending this in hopes you will see it and others should read it as well.
To your question Maria, No I Do Not have a fax number for them.
As far as what is happenening with us and our case:
First and most important, I, along with many others on several different DTV Complaint boards have filed with BBB, FTC and FCC and stated our complaints, unfortunately, although I heard back from the FTC they literally filed my complaint away and stated they will hold it for future reference... What that means is they are waiting for more complaints and until they get them mine and everyone else who has complained so far will be "sitting around collecting dust".
If you want these people to do something about DTV ALL OF YOU NEED TO FILE COMPLAINTS! They won't do anything until they get enough. Once they have enough complaints they will investigate and most likely begin a class action suit.
As far as we go, we are not waiting for a class action suit although I am doing all I can to get one started WE ARE GOING AFTER THOSE ###S DIRECTLY.
We wrote them formally, signature required, explaining their mistake and they called us back. We explained to a rather ignorant woman (CC) who literally refused to let us speak to a manager, the situation. She got very upset with my husband who kept trying to explain we were taking this to Small Claims Court unless she could produce a document stating we were FULLY AWARE and SIGNED that we entered into another 2 year agreement when we upgraded and where it states they can charge me $330 for a unit I already bought at Circuit City to complete the upgrade (For $99) and that they may want to reconsider letting this go to court. Of Course "It's in the contract I signed" and she ignored us.
Well we gave them 60 days to resolve this and naturally they did nothing so we are filing charges against them for fraud.
My husband seems to think it will never see court, once their lawyer realizes they have No documentation for the upgrade (all done over the phone NO papers signed) and sees we had No knowledge of being put into another 2 year agreement they will be advised to settle out of court.
We shall see.
I have a written statement from the fellow who hooked me up and called to have the TV turned on with the upgrades and he states he DID NOT inform us we were entering into another 2 year agreement and that HE HIMSELF was unaware we were being entered into another 2 year agreement and that the CC who hooked us up via the phone call NEVER stated to him or INFORMED HIM HE MUST STATE TO US we were entering into another 2 year contract.
I have the reciept from Circuit City along with a written statement from the Main Office VP stating that although they sell the products for DTV and are in an agreement with them they are unaware of agreements between customers and DTV. They are also unaware of any knowledge stating when we buy from them we are automatically entering into a 2 year agreement and that they Do Not practice "warning" potential buyers AS THIS IS A DIRECT TV ISSUE not Circuit City's.
That means they (DTV) Can Not claim when I bought the unit from Circuit City I was automatically entered into a 2 year agreement. If they try to claim that... How could I have known if Circuit City didn't?
I really don't want to settle out of court, I would like to take this all the way and get it into the papers and really make it huge and blown out but I don't think my hubby will let me all he really wants is his fundage back and a little compensation for the headache.
I will keep all who are interessted posted on the outcome when it happens but seriously folks if you want the BBB, FTC and FCC TO GET OFF THEIR BUTTS AND DO SOMETHING ALL OF YOU NEED TO FILE COMPLAINTS WITH THEM. otherwise we are all just a bunch of losers whining to eachother about our woulda, coulda, shouldas...
Later,
Susan.
My DTV HD Receiver kept giving me a message that they were trying to download an update but the progress bar never moved off zero. I called to report this and they had me go thru several steps to see if it would take, but it would not, so I told them to send out a technician, but that it would cost $79.95 because I didn't have their service protection plan. I asked how this could be since it was their equipment and their software they were trying to send that was failing. They just repeated that I didn't have the service protection plan so I would be charged $79.95. I thought, this couldn't be and the woman I was talking to didn't know what she was talking about so I told her not to send out the tech since this was a weekend and I would call during the week when I would get someone who knew what they were talking about. I did call on Monday and related the problem to them. After going thru the same routine to try and clear up the problem they said I would need a technician. So I said OK, because in this case there was no mention of any service charge. He showed up and spent an hour or so along with several phone calls and said he didn't know what the problem was. He left me his personal number and told me to call him directly if it didn't clear up over the weekend. It did not so I called on the personal number and he said they had determined I had an incompatible dish that he would have to replace. He did and everything was working then the bill showed up with a $79.95 service charge. I called DTV and they told me I didn't have the service protection plan therefore I was chargeable. I told them I didn't request any software upgrade and that was the only reason the dish didn't work so how could I be charged as it was their service that was the problem. They kept repeating that I didn't have the service protection plan so that is why I was charged so I asked for a manager. I got transferred to a different person, but it may as well have been the same guy as he repeated the same story. I just don't understand how a company can charge you for a service each month and then when they want to make changes you have to pay if they don't work properly. This doesn't make any sense to me and I would venture a guess that 99.999% of people would agree. Bear this in mind when making any decision about DTV service.
lengthy process to cancel subscription!
At the time that I ordered satellite TV from Direct Star TV, I was talked into accepting the offer of a free month of Sirius Satellite Radio. I say this as I hardly listened to the radio to begin with. Even before I received the equipment, I began receiving email reminders to activate the service. So as soon as I received it, I opened the box and called to activate since the emails stated to "activate today", and otherwise if I didn't activate by December 31, 2007, I would be charged a $50 non-activation fee. Not being familiar with satellite radios, I didn't know that it had to be installed on the vehicle to do this. I thought it was like a GPS unit that could be moved from one vehicle to another. (I went back through my emails -- I overlooked the part of setting it up in the car before activating, which was on the very first email from Sirius). After three weeks after activating it in the second week of Jan and hardly listening to it, I decided to cancel the subscription. During the call, I had to enter my phone # and after 10 mins (I was using my cell phone and could see the timer), I was finally speaking to someone with a Latin American Spanish accent who again asked for my phone #, then my full name spelled out, address, and email address. I had to tell him three times to speak slowly as I was having difficulty understanding what he was saying. It seemed that not listening to it was not enough of a reason to cancel as he kept asking if the equipment or the reception wasn't up to par. Then he said he was transferring my call to have another person confirm the cancelation. When that person finally came on 6 minutes later, I had to again tell him the phone # and other information I had already previously given to the first person. Then I was a little upset when he mentioned that he had just talked to the other person (If the first person confirmed who I was, why go through it again?) and wanted to know if service or reception was the problem, he could fix it. I said no. Then he asked if I wanted an additional free month, then two, and then three. No, no, and no. I just wanted it canceled. He finally gave me my account # (for my record) and stated the reception would end on Feb 12. Thanks, goodbye. The whole process took just shy of 20 mins! During the extensive waiting periods, I was tempted to hang up but knew that this was probably one of the tactics used to have patrons stay on beyond the trial period, and I knew that if I hung up, I would still have to do this again on a later call.
I totally agree! I just sat on the phone for almost 10 minutes on hold to cancel my order when I chose the "Cancel My Subscription" option. I got sick of waiting and figured they'd never pick-up. Then I wondered how long it would take for them to pick up when on hold to renew or lengthen my subscription or in other words - give them money. Sure enough it took less then 30 seconds. Basically what I told the guy was that I wanted my credit card taken out of their system because it was, without my being aware up until now, automatically withdrawing for the payments, which I never agreed too in the first place (oh I'm sure it was somewhere in the fine print with out m knowing, but somehow I doubt I'm alone in this bullcrap). I avoided the "C" word (cancellation) the best I could, telling the guy that I wasn't necassarily canceling the subscription I just was annoyed with Sirius unknowingly wihdrawing from my account and I just wanted the card out of their system. He kept saying he couldn't do that without signing up for a 1 year subscription. What? I told him I'd cross that bridge when I came to it which in reality would have, but now I just want it canceled! I told the guy that before the 3 months was up (lying) I'd do that but for right now I needed to have the credit card taken out of their system. Back and forth, back and forth same bullcrap! Then I started getting pist off and told the guy I don't have to sign up for anything to have MY credit card taken out of their computer's! Well he finally got the point and before I could say anything else the ### patched me through to the goddamn cancelation department, thats RIGHT the same one I had initially waited for 10-15 minutes beforehand! Now I'm pist and I'll never get this crap service again! Now all I have to do is figure out how to cancel it! EVERYONE's gonna here this one and if anyone I know or associate with that plans to get Sirius I'm gonna punch them in the face because as of right now thats what I feel like has happened to me with this Sirius experience (well actually I'll warn everyone except for the guy I sell my Sirius unit to!)
fees and penaltys!
I called DirecTV in October 2007 because they were charging me a $4.99 fee for a service plan on my receiver which I never signed up for or authorized. They had been charging me this fee since December (they just added it to my account). I get my bill automatically deducted each month so I wasn't opening my statement (which I agree was stupid). They originally told me that they could only credit up two months but then when I pressed the issue to the point of mentioning who knows how many peoples accounts they have added this fee to they decided to go ahead and credit the entire amount. I had already been thinking about switching to AT&T so when this happened I decided to make the switch when my contract was up. I asked the representative to see when my contract was up and the representative told me December 11th. The representative even notated on my account that this conversation took place. So I signed up for AT&T to be installed December 6th and planned to cancel my DirecTV account on/around the 11th. When I called to cancel they told that there would be a $67.01 fee because my contract was not up until 2008. The representative did not say that it would not be up for another year and a half or 2008 at any point. When I asked to speak to a supervisor it was greatly discouraged and they kept telling me that there was nobody I could speak to that could do anything to help me. The final person I talked to regarding this issue told me that it doesn't matter what the representative told me it was my responsibility to know when my contract was up. Originally I was not trying to get out of my contract but just get through it. I took the steps to call and find out when my contract was up but even though they gave me the wrong information DirecTV still would not only not let me out of my contract but would not even meet me partial way to come to a compromise because of the miscommunication. The supervisor actually told me because they had credited my account for the $4.99 fee that they had already done enough for me (this is the same fee they never should have charged me) and there was nothing else he could do. So I set my account up for cancellation and paid the cancellation fee.
DirecTV then sent me two boxes in the mail to mail my receivers back. The boxes did not come with any due by date and my statement did not have a due by date on it. So after a month DirecTV charged a $319.35 fee to my Visa card. I wasn't overly upset about this because it had been a month. So I called DirecTV to make sure that when I sent the boxes back I would see the credit to my card and the woman assured me that I could still return them and get my money back. I sent them back to DirecTv on 1-29-8. I did not see a credit to my visa card as of 2-5-08 so I called to make sure that they had received them. The representative said they had and that they credited my direcTV account. I asked her why they would credit my DirecTV account when I had closed it and why the money didn't go back onto the card they had charged. She said that it always goes back to the account but I could request to have a check sent to me but it would take 6-8 weeks. Now this makes me mad they can charge my card without any warning but they can't put the money back onto my card that they charged. This does not make sense to me. This seems like a very wrong business practice and they should be required to return the money however it was taken out. She told me that there was nothing that she could do. So I asked to speak to a Supervisor again. I waited on hold for about 10 minutes (which isn't that bad, could have been worse) and then she came back on and said they could do a Urgent Refund Request which would credit the money back to my card but could take up to 8 days. I told her that was fine and to go ahead and process the request.
I am submitting this letter because everything is extremely shady with this company from charging my account with out approval, to not standing behind what their representatives, and then telling me there is not way to put the money back on my card and then coming back with this Urgent Refund Request. DirecTv should be investigated for how many accounts they have added that fee to without approval.
Thank you for your time.
Sincerly,
Kristen Eppler.
I was a direct subscriber. I am also a disabled vet on a fixed income. Direct tv removed half of my disability check from my bank account without my knowledge in two withdraws from my bank account leaving me unable to make my house payment without help from my family and only 14 dollars to live on for the month. $432 and $108 were deducted 12-31-2014 and 1-2-2015. As I have been unable to work with direct tv on this matter I will be printing a picture of my bank statement showing how direct tv treats a disabled american vet and also links to the consumer watchdog site where direct tv complaints are extremely prevalent as well as sites showing the class action lawsuits over the early termination fees. I will be distributing this very important consumer warning over the action of direct tv in the hopes that others not fall victim of direct tv's treatment of their customers.
installer didn't show!
Directv contracted with Ironwood to install and update current satellite equipment. They had scheduled the service for a time between 12 noon and 4pm, today, Feb4, 2008. They never showed up. I waited in the garage with the door raised so that I would be sure to see them. If they came by, they would have to park in front of the open garage door. When I called Directv, their notes said, "4:30pm. Customer not home".
i have been waiting for 2 days for them to upgrade a box, and the time keeps getting later, so i have been on hold for over 45 min. to talk to a supervisor, they also left a note that i was not home, i have been home for 2 days waiting for this guy to come and install this stupid box...i wonder what dish network has to offer. there customer service has to be better.
false charge om my credit card!
I signed up on a 12 month and after my 13th month was up I canceled, now there saying it was a 24 month, but they did not tell me that till after they charged a late cancellation fee, they charged on my credit card without me knowing, my papers show 12 month, not 24. Directv is a rip off, I was never late paying my bill, and I don't charge on anybody else credit card, I WOULD GO TO JAIL, its not right for directv to charge on my credit card.
This is sooo like DirecTv. I am having issues with them as well. Hours upon hours on the phone, dealing with possibly the worst customer service available to mankind. Their Customer Agreement is terrible, their misrepresentation of their products is beyond comprehension.
that is what small claims court is for. you get your money back, and they dont get to use their high price lawyers at all.
terrible experience!
Find me a directv installer whose paycheck hasn't randomly been butchered (Aka, "charged back") without any explanation and i'll show you a phantom. They don"t exist! Imagine working 7 days a week sometimes 16 hours a day (Because folks will obviously die it they don't have tv and will take their complaint to the highest level if someone isn't at their house at 9:00 p. M. - cuz that's the only time they can be home... Ever); your work is labor intensive (Installers must have a 40' ladder) and potentially life-threatening (Electrocution, falls from ladders and/or roofs, dog attacks, etc.). After waiting up to four weeks for a paycheck, it arrives with hundreds, sometimes thousands of dollars deducted from it. No explanation. No warning. You've just donated three weeks of your time to rupert murdoch! How long would you continue working for that company?
Here's what most folks don't know. If you call directv with a complaint or question about your programming, billing/charges, equipment, etc., things completely unrelated to the actual installation, they charge back the installer. These charges are completely random, ranging anywhere from $75 to $150 or more. If you cancel your service before the contract expires, guess who they charge? They charge you for early termination and the installer. Directv has certainly devised the perfect profit plan!
And you wonder why there seems to be a shortage of qualified technicians/installers. Only a complete # would continue to work for a company that may or may not pay them. And to all the crazy customers out there (You know who you are)... When your installer is finishing up your custom installation (Which, by the way, the directv sales rep assured would be performed completely free of charge) that took over three hours and now he's late for his next scheduled appointment, just remember this... You got if for free and he did it for free.
verbal contracts!
I signed up for DirecTv in August of 2006. I was told on the phone that I would have a one year contract and that I would own all of the equipment at the end of the contract. I have had their "works when it wants" service for one year and 5 months, and I still don't own the receivers. I called DirecTV and they told me that I received a copy of the contract, with my first bill, stating that the receivers are lease only, and I never received anything but the bill every month. I was also informed that I have an 18 month agreement, not a year, like I was told when I ordered the service. My 18 month contract should be up this month, but according to DirecTV, it's not up until April, because I added another receiver, which I owned. According to them, adding a receiver that I owned, was upgrading. I was told that if I wanted to keep the receivers, that I have had for almost a year and a half, I would have to pay $150.00 for each one. I am also getting charged for a receiver that I got from my mother, which was paid off. I have never received or signed a contract with them, but they claim that I made a verbal contract when I ordered the service. I have contacted them, and I received an e-mail back pretty much telling me too bad and deal with it. I was told that just before I got my service in August 2006, they changed their policy and made it so that you could only lease the receivers. You could own them, only if you paid $150.00 per receiver. I called them two days ago and all of a sudden their policy changed back to owning and not leasing. So, for a just a year, you had to either lease them or pay for them. I have contacted the Better Business Bureau and my attorney regarding the matter. I have played my last game with DirecTV. All of their employees are incompetent, including the supervisors. I am telling everyone that I know not to take Directv. Their service sucks, when it actually comes in. If my husband farts too loud, I get a black screen on the TV. THAT IS ABSOLUTELY RIDICULOUS! I don't understand why there isn't a class action suit against them. If there was, I would be in on it, in a heartbeat.
Totally agree on their policy changes being unfair business practices and their verbal agreements not their contract agreements mean anything because they can change them at any time without notifying their customers of those changes. They do suck...they are not honest, nor are they of any moral standard. I will be first on a class action suit against these people, every last one of them.
early cancellation fee!
I ordered Direct TV service on October 30, 2007. The salesman lied to me when he said the cost of the hd dvr (about $200) would be given back to me in the form of a rebate once the service was activated. When I found out this was not true, and after a poor installation experience, I decided to cancel the entire service, within my 3 days right of rescission.
After 2 different billing problems that my credit card company helped get reversed, I received a bill for about $200, almost two months after canceling the service. I had no idea what it was about, turns out they bill you for the initial hddvr, even though it was RETURNED TO THEM, IN THEIR BOX, WHICH THEY PROVIDED. So, here is a company that charges you for something you don't have, and have returned it in a timely manner. Where do they get off doing something like that?
This is the worst customer experience (besides xm radio) that I have ever witnessed.
A resolution dispute specialist promised to call me back, never did. Just a horrible experience, and I hope no one orders direct tv again, hope they go out of business.
I had a major problem with the Qwuest PHONE INTERNETT BUNDLE. after having sow many problems I wanted to cancel services 13 days into this Direct TV said to bad there is a $260 cancellation charge. I read the terms of the contract nowhere does it say anything about 3 days. The CUSTOMER SERVICE REP ( YEAH RIGHT) stated that that information comes 5 days after your service starts How conveniant. I will never sign anything again. When i told the intstaller I just had Eye surgery and couldnt read what I was signing he said that it is an agreement that if I cancel service I must return equipment,That sounded resonable to me. I will be locating him personally...SCAMMED if you have a problem with them they dont want to help at all. I will call the every day with problems until they cancel ME.
false promises!
I had Direct TV for 6 years, 3 month ago started getting bad reception, called them a few times, gave me several instruction to disconnect and connect receiver box, that did not work, called again they gave me same instructions, finally, I told them they need to send a tech to check dish and box, they said will charge me for it. I told them I should not pay for that since I have been their customer for 6 years, the rep was very rude and told me no you have to pay, my reply to her was, you are not the only satellite network in town, I can cancel Direct TV, and get a different service, she told me go ahead and cancel then, I will connect you to the cancellation Department. I hung up, went online checked dish network, found I can get more channels for less money per month, also they will connect 2 TV's to two boxes for free, also there will be no monthly charge for the second box, and will give me a $50 visas card to spend as I please, I scheduled the installation for dish network and called Direct TV to cancel my service, they asked why, I told them, the reason, also explained the offer I have for Dish network, and how their rep was rude, she apologized, and said do not cancel Direct TV, we will come check your system for free, give you a free 2nd box at no monthly charge for the box and we will take $10 off your monthly bill for the next 12 month. I agreed not to cancel my service, and called dish network to cancel the installation.
Little that I know, I get my bill for the month and it turned out to be $9 more than my regular monthly bill. I called, to ask them to explain to me why my bill was higher by $9 and not lower by $10, as I was promised, they told me they did not adjust the bill for this month but next month the $10 discount will take effect, but they will have to charge me a monthly fee for the second box, needless to say I went round and round trying to explain what I was promised, but to no avail, I spoke with a supervisor, she went on telling me the same exact thing as the other person, I asked to talk to he supervisor she said let me check the Dish network offer, explain the situation to my supervisor, and she will get back with you within 24 to 72 hours, I still believed these people, of course no one called, 5 days later, I called Direct TV back, I got the same answers same run around, and they told me they were sorry, the client retention person offered me a free 2nd box with no additional monthly charge but they cannot honor that and to go online and check their rates and policies, I explained to her that the online policy does not apply to me since they made a special offer to me so I will not cancel my service she said the rep made an offer that cannot be honored. I asked to speak to higher ranked manager, she said one was not available and if I want I can write to the office of the president of Direct TV Incorporated, P.O. Box 6550 greenwood village, Colorado [protected]. so may be any one that has a complaint can write to that address, I did not check it for validity, it could be the wrong info again. Needless to say every time I called I was kept waiting online for 25 to 35 minutes, their customer service is very inferior, they reps do not listen to you very well, and keep repeating what they say over and over, some of them can even be rude.
I had a box replaced because the other one stopped working and had a error code, after spending a lonnnnggggg time on the phone with someone at Direct TV, I was told I needed a new box, fair enough I thought my new box was on its way... When I hooked up my new box I found it to have a very loud fan running constantly so loud I had to turn up my TV.
The next day I called Direct TV to complain about the noise from the box and was told we do not replace boxes because they are loud. Then the box stops working because it over heats because... yes you guessed it! The fan didn't work! When I called the customer care line (if you can call it that) JOKE! I was told I would have to pay $49.99 to replace the broken box, but i told her, I called about the noisy box and was told they don't replace them because they are loud the box was a refurbished box when I got the thing it wasent even new now I have to pay for it. When I asked to speak to a customer care representative I was told there was a automatic 10min wait time. So I waited on hold for 40 mins only to be told that there were no supervisors to take my call, I asked that a supervisor call me back and was told they don't call people back. And all I kept hearing from the person on the other end of the phone was, well you can pay $49.99 and we will be happy to ship one to you.
Now my other box doesn't work it has a error code of 771? And they want to charge me for a service person to come out and look at the box. I will cancel my contract with Direct TV and hope other people read the reviews for this company because the majority of complaints are bad ones. Direct TV should be ashamed and I hope they go out of business...
I watched nickalodeon for 17 years and I don't want to quit watching it but the two company's were fighting mtc and nick were. Its just that its so sad we have no nickalodeon now trim that my whole life is insideout
All the comments on this blog are the result of not reading what was offered or not wanting to pay the small service charge to cover repairs when needed. It's called cheep or stupid. I get Direct tv and have enjoyed the best reception and service of any company in the tv business. Your writers are [censor]s who want to get something for nothing.
I 've had DirecTV since 2002, haven't had any problems with the tech support yet, but don't you people know, you are not talking to anyone in the US when you are looking for Tech support. Ever see the commercial where the CSR is a guy with a russian accent and says ' Hello, my name is Betty...' You are talking to people in India or South America. Plus anyone knows when dealing with a dish mounted on your house vs. a cable, the cable isn't likely to be interrupted by weather.
I have also had a horrendous experience lately with Direct Tv. We recently switched so that we could get NFL Sunday Ticket and just yesterday turned on a game only to find that we do not have NBC, ABC, CBS, Fox etc. We don't get BASIC cable! And the reps informed us when we called that it's not available to us. Basic local cable is not available to us. They showed zero empathy, were not at all helpful and actually advised us to go to Radio Shack and buy rabbit ears if we want to watch anything on those channels. After spending hours on the phone with them, someone told my husband that they used to be able to just give a nearby city's local channels and that at one point he actually had a customer move across country and they allowed him to watch Texas local channels in NY - but at this time, they can't give us any local channels whatsoever from anywhere and we're just out of luck. Disgusting.
Not only that, but the installation guys cut our internet lines so we had to pay the other company to re-install them and when we called in with our referral to get our $100 off, they said to call back the next day with the exact account number and the next day they told us it was too late to get the referral discount. They are just dishonest people with horrible customer service.
I am also a Direct TV customer and I was not going to even posts my experience with them or their "affiliates" on this site. I was just going to get in-touch which their CEO as well as the Better Business Bureau but the last comment made me feel obligated to do so. First let me start by saying I'm glad you've been a customer with them for "ten years" and it has worked for you BUT everyone OBVIOUSLY isnt having the same experience. Secondly I have never gone to this extent to complain about anything in my ENTIRE life BUT this is NECESSARY because the damage has already been done to me so if I can save the next customer from being exposed to the level of DISRESPECT as well as the LIES I have endured I feel obligated to do so. What was done was Immoral and Unethical.
My issues started on the day I set up my service July6th with a rep named Rodney. I ended my contract with Comcast early because I was looking for a package that was more suitable for my home. I went to Direct Tv's website and found a package that sounded like what I was looking for. I called the Direct Tv number and spoke with Rodney and he told me what the "package" or "bundle" consisted of and what that would cost. After he explained the bundle I asked "SPECIFIC" questions so that I could confirm what the package consisted of before agreeing to the contract. He never spoke of ANY rebates that needed to be completed before the installation. I have later been informed after my installation by Kelsey that this rebate is what allows the price to be the price I was quoted over the phone. I was also informed on my installation date that the price does not include internet which is what I was told. I would like to clarify that I later found out this Rodney does not work directly for Direct TV he works for a retailer that is affiliated with Direct TV which doesn't change the fact that I was lied to in order to get into a contract I didnt agree to, and Direct Tv IS responsible because they AUTHORIZED that person to represent their company. If "their" retailer gave INCORRECT information then it is the job of Direct Tv to try and resolve the situation!
My next problem
My installation date was set for July13 from 8a.m-12p.m once the date was set I altered my schedule so that I could be home for the installation. I called during my scheduled time to check on the status of my installation and was told that the tech had already tried to contact me. I was baffled by that response, it turns out Rodney did not add my alternate phone number down even though I advised he do that several times. Once the tech called my work phone and got no response he left. I was told he would be coming back and would call me in 20mins by numerous reps, Supervisors, as well as the local office. I was told at 10p.m on the 13th by a supervisor Lacrisha that my installation would deinitley come on the 14th because my issue has been escalated. I explained how important it was for me to have an idea what day they were coming so I could adjust my schedule and he guaranteed me the tech would come the following day. I was scheduled to fly out for a 4 day Conference on the 12th and decided to postpone it until the 14th, THAT WILL NEVER HAPPEN AGAIN I changed my flight three times because of Direct TV. On the 13th, and 14th I was promised the tech was coming to do the installation and that did not happen. I had to speak to OVER 20 rep's in those two days including Supervisors that each promised me "the tech is DEFINITLEY coming today, and he will call in 20mins" I received no call from the technician until the 16th. After being promised our installation would be completed on the 14th I called and spoke to a few more reps that promised me he would come out. I was eventually transferred to a Supervisor by the name of Sam that informed me "we dont have the HD DVR box you requested instock so your installation will have to be rescheduled". I missed my conference because of this mess, I informed the Reps of my frustration i was told I should have scheduled my installation for a more convenient time which was infuriating. If I need my installation done should I clear my schedule for the day I was promised as well as three days after?
Once my installation was completed the Lies I were told began to unfold! I have been on the phone with them everyday since the 13th trying to get this cleared up. Each rep gives me new information in which I "agreed" to without even being aware of them. I have just recently been informed that I only had 24hrs from my installation to cancel and I was told the day before I had 15 days. The reason I didnt cancel when the supervisor Elizabeth told me 15 days is because she promised me I was going to get my first month's bill free for the inconvenience as well as HBO and CINEMAX free for three months. I told her that would be okay BUT my problem extends past the next three months so if she could have her manager Alan give me a call since he wasnt availible at the time. I was hoping to come to a reasonable agreement. That call has not been received even though he was to call that day.
I called yesterday to ask a question about "how the on demand works" and found out I was lied to once again. This rep "Carlos" didnt see everything Elizabeth promised the day before in the notes so I asked to be transferred to his Supervisor by the name of Ceasar. When I tried to explain what was promised to me the day he became irate. He wouldn't let me speak, he kept putting me on hold in the middle of my sentences and so much more, our conversation turned into a yelling match because he was extremly rude. I asked him to transfer me to his manager and he put me on the phone with a "Carlos" who was unable to assist me. This experience has been a Nightmare. All I wanted was a package that suited our home better. Now I'm either stuck without Cable for how ever long it takes to get someone new in here if I do this I need to rearrange my schedule which means the loss of money as well as pay the penalties for cancelling the account or stay with them in a contract I would have NEVER agreed to.
Well, Y'all sound like a bunch of spoiled rotten idiots. Ever since the Apartment complex I was living at took down the master antenna, we had a choice of either cable or satelite T.V. I tried both Warner cable & Dish network. They both turned me down because of my bad credit. I'd been a victim of Identity Theft & my credit has been destroyed. I went with DirecTV. They didn't mind about my credit. I got the satelite antenna & 2 receivers installed the next day. All has been working GREAT for more than 10 years. And I moved 3 times since then. Last year, when one of my receiver's was acting up, they told me I was due for a free upgrade, since I'd been a loyal customer. I'm now enjoying having the latest DVR & fancy RF remote with a lot other benefits. Ever once in a while they give me 3 months, free of charge, Showtime or HBO or all of the premium channels, just for being a loyal customer. I've been very happy with DirecTV for over TEN YEARS.
Oh, Yes, sometimes there can be problems with the system, but they're always an easy fix IF YOU CAN BE PATIENT while the system get's re-booted. With cable, if a car runs into a telephone pole, carrying the cable, it can be 3 or more days before you get TV service. Besides all that, I have friends who went with Dish Network & are always complaining they don't have the service I have with DirecTV.
Also, Y'all got to understand that a lot of customer service people are not with who-ever you're complaing about.
They're just a service & can be irritated by idiots, TOO! Y'all need to grow up & be patient!
Just unplug the receiver, pull out the card & wait 2 minutes. Plug it back in & put the card back in, when prompted to & all will work well, again. And if it doesn't, just call the correct number & they can re-boot the system by satelite. And don't forget, high winds, big birds, owls or vandals can mess with your antenna, too.
I came home from a weekend out and it had stormed over the weekend so when i got home i had no service.. i called direct tv and they said it was in my dish or a swich installed in the lines.. they said they could have some body come check it for a $50.00 service fee... So they tell me no matter the fact i rent their junk the dish, wires, and switches are mine...what kinda crap is this? anything to make a dollar... and they will fix their shabby install at same time for the fee...i think ill deal with the wires hanging and boxes allover... ill never send noone to direct tv... the customer reps are lousy and their service really suxxxxxx...
Be careful of being one thing and being delivered another. DIRECT TV Claims to have you for 2 year extention just by changing from regular to HD. So every time you call for something your extend for another 2 years.
DO NOT USE THIS COMPANY
I could tell about 50 unhappy Direct TV stories, but one of the best is when the tech said the snow was blocking the signal and I should clear it. It's the dead of winter and I explained it was close to the roof and not accessible. There was no snow on it or near it, we lost that signal everytime it rained or even light snow. I'm sure I am on the employee training video on how to deal with an unhappy customer!
overcharging!
In August of 2007, we began experiencing problems with DirecTV’s service and equipment. A DirecTV representative instructed us to go through several procedures and discovered that the receiver was bad. She said she would ship a new one at ‘no charge.’ Once the new receiver was installed, we still experienced problems. Next, the DirecTV representative dispatched a repairman to resolve the problems. Again, the DirecTV representative insisted there would be no charge for a service call.
On the next DirecTV bill there were charges for the new receiver, shipping and the service call. After many phone calls the bill was down but still not right and no one would honor the ‘no charge’ agreement all of the DirecTV representatives had stated would take place. Needless to say, after countless phone calls, arguing with so many DirecTV representatives to no avail, we chose to cancel the DirecTV service.
It took even more countless phone calls (being told the return box was shipped; oh, no it wasn’t; yes it was…etc.) and 3-4 weeks later, DirecTV managed to send a return box for the receiver, remote and card. We returned their equipment the next day, in a timely manner.
This nightmare grew even worse. Our bill is now $147.86 and for what... canceling the DirecTV service? According to DirecTV representatives, we are ‘new customers’, i.e.: once we activate a new card we are ‘automatically’ agreeing to a NEW contract. Never once did any DirecTV representative tell us this, is stated it in any of DirecTV’s printed material or on their web site. The real kicker is, (1) we have been DirecTV faithful customers for approximately five years so this isn’t a ‘NEW’ service; (2) we have never signed or verbally agreed to any contract and (3) never once has any of DirecTV representatives implied or stated by activating the new receiver and/or a new card would we be agreeing to a new contract.
It is our firm belief that we are not under any actual or implied contract with DirecTV, we have returned all of the DirecTV equipment, have paid in full all monies owed DirecTV and having been a customer in good standing for many years we are under no obligation or contract (implied or otherwise) to pay the $147.86 for canceling the DirecTV service.
After all of the aggravation, etc., they are threatening to ruin our credit rating by placing the bill with a collection agency.
I had the same problem! Not counting the false advertisment of the $99.00 bundles package that was a big laugh. Oh, don't forget that if you look online at your statement it shows a lesser total than paper statement, but when you pay online the lesser amount the slap a late fee on you. Sound like a creditible company, uh!
scam and fraud!
If anyone in the Volusia County FL area wishes to start a class action lawsuit against Direct TV I am in with you all the way. Otherwise I wish to start the ball rolling as Direct TV has taken 366 dollars from my checking account in 3 months (June 07, November 07, Jan 08). The last takeout was interesting the other day (Saturday) I was cleansing my e-mail accounts and I saw the message on Wednesday Jan 16th that my phone call to pay $144.38 has cleared. For everyone who wants to play detective here is a question: How can I use my cell phone on January 16th when it's 5 miles away from my reach? Why? It was in my home and I was in the local hospital for 10 days starting January 8th. Also I allege 3 counts of fraud against Direct TV as they are reporting me to a collection agency and taking money from my account.
Just forgot an item in my review - President of Direct TV customer service is Joe Peterson Charlotte NC. How do I know go to Direct TV website, clink link About Them, then pretend you are interested in a job there, the head officers will appear.
Everyone swamp his mailbox with complaints
DirecTV also sells through a company called BulkTV. I suspect that they are the same people.
My wife and I have been customers since 09 and our contract will be done 10/17/2011, We are happy you have no idea but; they are the only ones who offer a full football game so my husband can watch his NY JETS in NC. They charge too much every month it is never consistant started @ $65 a month and then ended @ $160.20
Direct TV is taking advantage of people. They are suing people for thousands of dollars. Everyone should contact BB and tell all their friends. All they care about is the bottome dollar
ok heres my delima i agree with tons of you above it is a scam and a fraud!direct tv, my service has been on suspension i got my place done had a guy from direct tv come out sep. 17th hook up a dish at my new home found out the 15th ocober amy acc. was past due 120$ they diconnected my service, i call and ask why, am told because of my past due amount by one girl, my services wern't suspended by another couldnt speak mexican with the other and finally, finally asked a i thought a logical person how does this happen ? i was told from my bill on oct 8th dam satelite didnt get hooked up till the 17th ! then all of a sudden the bill is reduced from 120 to 40 because of a credit in august i didnt have service in august was still living in a home with out power [censored]es!asked them how do u get a bill or a credit when u dont have service? yes i started getn pissy with em who dont then am told am going to get billed on my credit card for the recievers and dish i told them pick em up u can have em am done with you @#$%@s! was told had to pay to have satelite removed why? because i caught them being theives and am refusing to pay them now they want to threatn me? why should a person have to pat a past due balance when u never had one? #1 why do you lose service before your first bill#2 and who t f@#$ do theese people think they are econemy must be gettin to them now huh?
I too am a disgruntled fan of Direct T.V. All though I didn't get charged a disconnect fee, as I quit when contract was over, but the reason I quit was the fraudulent actions I experienced with them. Las year I was contacted by a sales rep congratulating me on being such a good customer offering me a trial for NFL for only a $5 extra charge each month. I aske dif any more hiddedn charges and they said no just $5 extra for 3 months and then I could cancel by 12/31/09. I accepted this trial and cancelled previous to 12/31/10. Then my Feb '10 bill arived for over $300. I called and inquired about this charge and they told me it was the balance owed for NFL live. I said no way and I wouldn't pay and I didn't. They called and inquired and I told them why. About the same time I bought a new flat screen and preceded on installing with the original box I rec'd from them but never could ge a good clear HD pic. Went back to BEST Buy where I purchased tv and was told I needed this special upgraded box to recieve HD, so I did and rec'd a bill with a charge of $10 charge for rental of box. I called and was told that the $100 I spent on the box at Best Buy was a lease price I had to pay along with $10 rental a month and would receive refund on cancellation of service I recently cancelled for increase of monthly base price rising from original contrac of $49 a month to at the time of cancellation $75. When I called and inquired about when I sent box (that I bought) back would I still be gegting refund for box. Talked with cust serv. today and they said box is theirs, no refund dueand thats the way it is. CROOKS
This is my story about Direct TV. I shut down my service for six months because of moving for Indiana to Tennessee. I gave my new address to Direct TV when shutting down my service.
I could not have Direct TV in the house I am renting. The landlord said no, because the house was wired for cable TV.
I forgot all about Direct TV, because I was on Comcast. I never received anything from Direct TV. They had my Tennessee address before, I moved here.
I have lived here for over a year, when my youngest son ask me if I had Direct TV. I said not anymore. He had a bill from them. He mailed it to me. I called Direct TV and told them I could not have their service because of my landlord not wanting it in the house I was renting.
I was told I would receive boxes to send their equipment back to them. I was told I owed $199.51. I paid that amount and returned the equipment to them. This was August of 2009.
It is now September 2010. My main credit card company sent me a statement that they were reducing the amount of credit on their card by half. I was told I could get a free copy of my credit report and see if there were mistakes on it, because this was their source of information for reducing my credit.
I got my free credit report and found two mistakes. 1. I have never live in Staunton, IN. and 2. I had a collection company representing Direct TV for a past due amount of $296.90. I told the credit reporting company about both mistakes and they would correct them if my claim was correct. I received a letter for the credit reporting company that all mistakes had been corrected.
The last part of September 2010 I receive a telephone call form this collection agency. They tell me I owe Direct TV $296.90. I told them no I had paid Direct TV in full. I was told to write a letter of disputing this bill.
I am writing a letter to Direct TV also disputing their claim of $296.90. I was the one that called them to handle my account so I could pay it. I did just that. I heard nor receive any type of contact from Direct TV for over a year. I had never received any contact from the collection agency until September of this year 2010.
I thought there was a time limit for notifying a person of a debt.
hello
I have been with Direct Tv for a year and have been dealing with nothing but B.S. since. Let me tell you my story.
First they put dish screwed into roof which has been leaking for over a year.
I jumped through all the hoops they asked me too so I could get the roof fixed.
To date no such thing has happened now the two reps. I have been talking with don't answer my calls.
It's moonsoon season and it's now leaking onto carpet and it will be no good soon..
If I had the money or a husband that was in good health we would just do the repairs.
My husband is disabled and just this last week has had heart surgery and a broken ribt in and out of the E.R. and hospitals.
As soon as my contract is up I will not ever use this company plus I tell everyone I know my story to hopefully keep them for doing bussiness with this sorry careless company.
Whats sad is we are all hard working people who only want to watch a little t.v. and get screwed by this big company who workers give us [censor] when we call for any reason and then they don't respect us enough to fix their screw ups. But by God when it comes to the bill being paid they are on it.
Tell all your friends and family stay away from this company they don't keep tp their words and are very rude and just screw you.
dawn G.
After having DirectTv for years I had to cancel service as my new landlord would not allow a dish. I called DTV to cancel, gave them the new address, etc. They said they would send a FedEx box so I could return the equipment. One month later, still not box - then I noticed that a $160 termination fee was taken out of my account, but to top it all off - a week later they took $720 out of my account for non-return of the boxes. I was on the phone for over an hour and finally got a supervisor who told me they sent the boxes to the old address and would resend to my new address. I received the box and immediately sent the equipment back to them This supervisor said they would refund the money to my account within 72 hours of when they received the equipment. Still haven't received the money - I called them again today and got another run-around. Now they are only returning approximately $400 and are charging me for a month that I did not have service. They said the monies are returned to them in 72 hours and to me in 6-8 WEEKS. Where did they send the money if it had to be returned to them? I asked why they were holding my money hostage for 6-8 weeks and they said it was so they could make sure I am getting the correct amount of money back - I could use an abacus and figure it out more quickly. WHAT A RIPOFF. I'm going to contact the FAA next and BBB.
DIRECT TV DISCRIMINATES ALSO AGAINST ANY PARTNERSHIP YOU'VE HAD WITH OTHERS WHO HAVE LIVED AT THE SAME RESIDENCE. I WAS APPROVED FOR SERVICE INSTALLATION, AND PAID FOR THE SERVICE.
THEY WAITED UNTIL THE DAY BEFORE SERVICE & SENT AN AUTOMATED MESSAGE THE ACCOUNT WAS ON HOLD DUE TO A BILL THAT WAS IN A PREVIOUS RESIDENTS NAME WHO HAD SERVICE AT THIS ADDRESS.
I STATED, THEN IF YOU'RE NOT GOING TO GIVE ME SERVICE THEN CANCEL & REFUND MY MONEY. THEY SAID, THEY CAN'T DO THAT, WHY CAN'T THEY DO THAT? THEY APPROVED IT, THEY HAD MY SOCIAL SECURITY NUMBER, MY PHONE, EVERYTHING ELSE.
THEY SAID UNTIL THAT PERSON'S BILL WAS PAID, I COULD NOT GET SERVICE & TRIED TO SCAM ME INTO PAYING HIS BILL! WHEN I VOICED THAT WHAT THEY WERE DOING WAS ILLEGAL THE DIRECT TV CONSULTANT HUNG UP ON ME.
DIRECT TV IS A SCAM - DO NOT GO WITH DISH EITHER, FIND A LOCAL CABLE ALTERNATIVE. THEY'VE CORNERED THE MARKET & OFFER NOTHING IN RETURN BUT HEADACHES.
i.need to return a remote that i forgot to send back with the receiver where do i send it.
Scam and cheating!
VV Direct with above address, no telephone, no website, has been sending me porn videos. I didn't have contact with them. It appears they have a relationship with a company called Pharmazone Fulfillment @ 7000 n. 16th street, ste 120-454, Phoenix, AZ. 85020, that sells supposedly sexual enhancement stuff. Since I lived in Phoenix before I'm betting that ste. address is a mail box. It seems all the sex companies work together. That's my opinion. I'm guessing the only way to stop them charging your credit card is to cancel it!
when i called i was told no obligation if I wanted it I call . I just recieved another package.
`1. THIS STUFF DOESN'T WORK!
2. IF YOU DON'T WANT YOU HAVE TO PAY FOR A UNWANTED ITEM!
3. ALSO 5.99 RESTOCKING FEE.
4. PLUS HAVE TO PAY TO SHIPP IT BACK
I THINK THIS ITEM IS BRETHMINTS WITH A DIFFERENT LABLE!
DON'T BUY THIS PRODUCT!
The mailing of PORN to my address is to be stopped AT ONCE
I am sending this to the POST MASTER GENERALS OFFICES AND I AM GOING TO GET TO THE BOTTOM OF THIS KIND OF "CRAP BEING SENT TO MY HOME".. WE DID NOT ORDER
IT AND WE DON'T WANT IT SENT TO OUR HOME...
IF YOU SEND OUT ANYMORE IT WILL ALSO BE TURNED OVER TO THE POST-MASTER GENERALS OFFICES..
AS FAST IF NOT FASTER THEN IT WAS SHIPPED..
Am continually getting porn DVD's, that I have never ordered. I send them back to "sender". I will have to see if I have been getting charged for them. I have never,repeat never ordered porn of any type in my life. I am 77 yrs young and lost my wife (of 53 yrs)18 mos. ago.
Try calling the owner on his cell. [protected] Tim Isaac has many on going cases in Arizona, all public info.
Then cancel your card, and stop venting here!
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I HATE Directv with a passion. I have been a loyal customer for over 14 years now. I remember when us Directv customers had to buy the premium movie channels through a different company, USSB. That's how long I have been with them. In fact, my first argument came when Directv bought the rights to the premiums (HBO, SHOW, etc) and even though I had paid my bill to USSB for my HBO, Directv charged me again for the same service in the same time period. After hours of arguing back and forth with both companys transferring me back and forth to each other, I hung up, threw the phone against the wall, and cried for hours. They STOLE my money. I have brought 3 new customers to Directv over the course of the 14 years and since it was before the whole refer a friend thing I have never gained a dollar from Directv for this. I have spent approximatly $2000.00 over the years for their equipment and have never received a thing from them without it costing me a fortune. My mother who I introduced to Directv 12 years ago is having an HD DVR installed tomorrow through Directv WITH NO OUT OF POCKET COSTS WHATSOEVER. They are upgrading her with a free HD DVR. When I called they told me it would cost $100. Mind you, I have never been late for a payment ever in 14 years. I could understand if I had but I am not understanding what is going on. Why is she a more valuable customer than I am? I have been with them longer. I am not under contract and I never have been so I am now going to be canceling and going with Dish Network. No cable where I live. From the sound of this board it seems that I wouldn't want their HD or DVR service anyways. And their customer service is NON-EXISTANT. The CSR's are only there to make your life a living he**, and drive you crazy in the process with their stupidity. Maybe not all of them but so far at least 99%. Good luck finding the 1% that will help and also have the knowledge to help.
This does not bode well. I have put up w/ a freezing older model Tivo DVR (R10) for the past 4 years. Easier to push the reset button than waste 30 minutes of my time when all my son wants is to watch his shows. I didn't want to call because of the horrible customer service and and when I did they said I hadn't complained enough times to warrant a replacement. Finally, this past week they saw exactly how old my dvr was (or maybe I annoyed them enough) and offered me a replacement (it was probably on a refresh list it is so old - I have been a customer for 14 years). Just found out today that it is an R15 100. After reading these posts I will be on the lookout for problems w/ a refurbished unit and probably irritated w/ a non-Tivo unit. The rep did tell me that there should be a new Tivo unit out soon (before Spring), since they have worked out their issues between the 2 companies. She suggested I order one as soon as possible (probably at a $199 or more charge I'm sure).
Hello, im a tech for Directv. and yes, i must agree the customer service sucks and even for us tech they suck...but when your company outsource to these mom and pop installation company you are going to get the mom and pop service, which is not good. Because i work directly for Directv, we as techs have to go back and clean up the mess these installation company left behind and we get blamed and cursed out for the job that they did. also, for these installation charges that are not free, yes, its true...You have to pay for any custom work such as; wall fishes. that is not with the free installation. Directv is a great satellite company but its sometines the people that makes it a bad company. Please do not give up on my company...We have packages that no other satellite or cable company can offer. i apologize to the customers that got the run around from customer service. Please don't let them run u away from a great satellite company. Directv Tech (female) MDP
I thought Directv was going to be great, I could not have been more wrong and can't wait until my contract is up. Their customer service is useless and the hold time when you call is as bad or worse than cable. I plan to go back to Time Warner cable because even though it sucks too at least I can swap a defective DVR at the local mall. Don't believe people when they tell you how good Directv is - they have been drinking the Kool-Aid.
I JUST WENT THROUGH ALL THE SAME STUFF ON HERE FOR (2 YEARS OF CRAP) AND RECENTLY GOT A NEW BOX UPSTAIRS AND IT JUST FROZE UP ON ME. THEY REPLACED THE STALITTE DISH AND THE OUTSIDE HARDWARE, CAN THERE BE ANYTHING WRONG WITH MY CABLES? SINCE THE REPLACED MY DISH IT DOESN'T SEEM TO BE AS BAD? 3 OF MY TIVOS WOULD ALL RESET/FREEZE AT THE SAME TIME, NOW IT SEEMS TO BE ONLY DOING IT ON MY UPSTAIRS DVR BOX. ANY IDEAS OR SUGGESTIONS. I REALLY WANT TO SWITCH TO U-VERSE BUT IT IS NOT IN MY AREA YET. WHAT ELSE CAN I TRY? PLEASE HELP THANKS JOE
OH NO---GREAT---DONT LIKE WHAT I AM READING HERE--- we just noticed that we have lost everything in our "playlist" dated prior to 08/11/08--however--we still show only 17% available storage---are the shows still in there somewhere?--if they somehow got deleted our available memory should be over 80%---can I get them back?-- I have the DVR fromn direct TV that was installed about 22 months ago--I'm at work and dont know exactly which model--but am extremely disheartened by what I am reading----
If the problems are with the R15-100, see what DTV will charge for an upgrade to their newest DVR as there have been many documented R15-100 problems. Just like an old car, sometimes it is better to upgrade to avoid same model problems.
If a problem arises write down the name of the supervisor, time and date. If installer is late past the 8-12 time you were promised, call and DTV installation dept. will verify and you may qualify for a credit on your DTV bill. If you have difficulty with not getting help, hang up and call back as you will get a different person. Explain you just called and need someone to help you explain or understand better. If installer takes money, always write it down on what they wish for you to sign saying service is completed. Write down how much and what the service they requested money for before you sign. As far as getting a new system upgrade, you may be eligle to get a new upgrade for $99 if you speak with a supervisor and if you have been a long time DTV customer. With so many verfied problems with refurbished, I would think a supervisor in technical could work with you on getting a new upgrade and get their newest DVR.
I just had this happen, I have been a Direct Tv customer for several years also. I just upgraded to HD ($99 for the HD reciever) and man oh man, I dont know what happend to there survice or if it always been like this but man. The installer was 4 hours late from my 8-12 time frame they gave me so he got there around 4pm. He wanted to charge me $100 for installation, after wasting 8 hours of my day waiting for this guy, I was already pretty ticked off. So I let him know in a loud way that I am not paying that and I got on the phone with Direct Tv, they did let him know that the instal was free and he finished the work (4 hour later and several calls to someone for instructions on how to do things) later. When he left I noticed he had the box set up wrong. Thank god Im tech savy, I fixed the problem and my HD looks great. Now, on to the next problem, I decided to move and after I found a place I called all my utilities to transfer over like a month in advance. Got my directv scheduled for the same weekend that I would be moving. Had the TV and everything setup and ready to go. They never show up, I call Direct TV and hour before the deadline they gave me and told them this had happened before and I just wanted and ETA. They checked the system and nothing was inputed. So when the time was up, i called again. They said give him another hour they will try and contact the installation company. About a half hour later the installation company called and informed me that the tech had broke down and would have to reschedule. I set that up and called Direct TV. Since this happened to me before and I know there is a $100 credit if the tech doesnt show up. I let them know the tech called but after my scheduled time, I want my $100 credit, the put a suprevisor on the phone and he says that I dont qualify for that because they said they tried to call earlier and there was no answer. Hmmm, I was home waiting, I got the call to reschedule. So after argueing and getting loud with the superevisor i did get my HD service free for 6 months. OK, the third issue; I called Direct Tv to get some information about the HD DVR and to my surprise they dropped $100 in price from $299 to $199 and they offered to split it up into 3 payments. I said great lets do it, but I had to start another contract, well I had to when I moved in order to get the free installation, so it only been a month so OK. I order the box and they shipped it to me. I get the package a few days later and open it, there was the HD DVR, instructions and the power cord just thrown in the box. The instructions and power cord werent even in plastic, they were just laying in the box. So I grit my teeth and proceed to install it, I clear off a shelf, manuver the box into my entertainment center, plug it in then I look in the box and its empty. No HDMI cable or any type of cable to connect the DVR to the TV. I call Direct tv and after that damn annoying voice activated recording I finally get a person, then give them my phone number after telling the recording, then my name; i explain the probelm and they said they have to transfer me. I get transfered and I give my phone number and name again, then explain the problem. The lady says, let me get you to my supervisor, AHHHHHH! He comes on the phone and I have to verify my phone numeber and name yet again and explain the probelm. At this point I am very ver very pissed. I tell him in a shorter more annoyed and frustraded mad way. I tell him that they sent me a used box, and incomplete at that. He kinda brushed it off he said he can credit $30 for the HDMI cable and send me the B-Band coverters that are required for HD programming. So those finally come, I hook everything up, I got picture woo hoo. Now for number 4, I am watching my new or used HD DVR the pictures great and the sound is also, then the sound goes on an off continuously, the the picture freezes. Im like, OK maybe the signal got lost for a sec, I check the signal stregnth and its at 90% for A and B. I reset the box via the red button, then after the load tv is back. Then it does it again, this goes on all day. Im hoping it will go away cause I really dont want to call direct tv. Needless to say, it doesnt. I get on the phone with direct tv and go through the same routine as stated above. Now im on the phone with a Supervisor, I explain what is going on and let him know that I was sent a used HD DVR, he also brushes that off. He says to me, he will send a tech out and make sure its all connected and setup right then take it from there. I tell him to make sure the tech has a replacement HD DVR so incase it needs to be replaced. And he said he will put that on the request. Now the teck arives within the scheduled date and time and looks at the DVR, he goes through the set up, looks at the dish and says everything looks good, the DVR will need to be replaced. He said I have to call and reorder one, I explained to him that he should have a replacement with him, thats what I requested and Direct TV put on the request. He said OK, let me call my supervisor. This had bad news written all over it. He now says he cant give me a brand new one, I have to call DTV and order a replacement. I thought this to be kind of odd, so im like OK. Im ready to cancel. He goes on his marry way and I get on the phone to Direct TV, go through the motions and get a supervisor. I tell him and make sure hes hears me, that this DVR is used. He said whether he meant to or not, that existing customers get used or refurbished items at a new price and only new customers get new items. So I say, thats a great way to do business, get someone locked in a contract the ### on them. What I got out of the conversation that this is pretty much Direct Tv's way of doing business. So after our arguement he breaks down and says he will knowck the remaining payments on my existing DVR and have someone bring a brand new one and install it. So after all that, I will no longer purchase anything that will make my contract longer. I am going to cancel the first chance I get.
But you're an "A-List customer".