Sirius XM Radio
Reviews and Complaints

SiriusXM is a radio service that has been around for a while now. It's a shame that they don't seem to care about their customers. They start with a price of $20 per month, but then they try to bargain with you to get it down to $6 per month. This happened to me, and I've been with them for six years now. After six months, they automatically renew your subscription at the $20 per month rate. This is not fair to their customers, and it's not ethical or moral.

Their customer service is not very good either. They have non-English speakers who can barely speak or explain things to their clients. Most of the time, they just apologize to you and don't really help you with your problem. It's frustrating to deal with them, and it's not worth the hassle.

I've decided that this is my last renewal with them. They are a trashy company with no self-respect or ethics. It's like dealing with a dumpster fire. I would not recommend them to anyone. There are better radio services out there that actually care about their customers and treat them with respect.

I came across a lot of reviews about Sirius XM, but I decided to give it a try since I just got a new car. I had to talk to their reps for 45 minutes before I could get the free trial, which was quite frustrating. This experience lost a lot of points with me. However, I had the trial for about two weeks, and I started receiving a lot of emails telling me to buy their services. I unsubscribed from their emails, but they re-added me without my consent. I also started receiving letters in the mail telling me to buy their services.

The music selection they have is not that great. It's like something your parents would buy you if they don't know what music you listen to. The stations repeat the same music over and over again, which can be quite boring. They claim to have "commercial-free music," but it's a joke because they have ads for their own station and for bands. I was disappointed with the music selection and the ads.

I got tired of all the spam and harassment on my free trial, so I had to cancel it. It was the first time I had to cancel a free trial of anything. I was not happy with the experience, and I would not recommend it to anyone. The reps were not helpful, and the music selection was not that great. The spam and harassment were also quite annoying. I hope they improve their services in the future.

Yo, so I gotta tell ya about my experience with Sirius XM. So, I got this Roku thing in Dec 2022 and I was like, "Yo, I gotta try out this SiriusXM 3 month trial." So, I signed up and they sent me an email to create a password. But when I clicked the link, it said it expired! So, I hit up their online chat and they were like, "Contact Roku." But, like, Roku can't do nothing about creating a password on SiriusXM's site, ya know? So, I hit up SiriusXM again and they just kept telling me to contact Roku. I was like, "Bruh, I already did that!" They also wanted my account number, but I didn't have it. So, I slid into their DMs on Twitter and they said someone from the SiriusXM Corporate Solutions Team would email and call me.

Finally, in Jan 2023, I got an email from the team member asking what the best time to call me was. But, like, I was like, "Just email me, dude." They sent me the same email three times! And then, their last email was on Jan 3 and I haven't heard back from them since. They're straight up ignoring me and giving me the runaround. They don't even know how to fix the problem with creating a password on their site.

Honestly, their customer service is straight up bad. Like, I just wanted to try out their service and they couldn't even get me logged in. It's a shame, really. I was looking forward to jamming out to some tunes on SiriusXM, but now I'm just disappointed.

I gotta say, Sirius XM is a real disappointment. We got 5 cars with satellite radio, but they don't seem to care about keeping us happy. Our Jeep's satellite stopped working, but it would work sometimes if I clicked on Connect to Internet. I called SXM like 6 times, but every time I called, they transferred me to their USA call center because we have a USA phone when we're traveling. But the USA call center can't help Canadians and can't transfer callers back to the Canadian call center. They keep saying a tech will call me back within 24 hours, but I never get a call. Finally, a USA manager was able to connect me to a Canadian tech, but they couldn't get it working right. They had me reboot the system, and now it doesn't even work on Wifi. Yesterday, they promised to call me back within 5 days. Meanwhile, I tried using their text service department for help, but they were useless. They couldn't even carry on a conversation - it seems like they can't read what I'm writing to them. If there was any other option, I'd switch providers in a heartbeat. I don't know why cell providers don't offer satellite radio, because if they did, Sirius would be out of business in no time.

So, let me tell you about my experience with Sirius XM. I bought a Hyundai Tucson in 2012 and paid for Sirius XM radio, as well as extra for my other devices. Everything was going well until we were suddenly cut off from the service. I couldn't understand why, as we had always paid our bills on time. I decided to call Sirius XM to find out what was going on.

The first person I spoke to told me that because we had changed out the radio, they needed a letter from the dealer and wanted to charge me $15. I was not happy about this and hung up. The next day, I called again and was told that the replacement radio was actually someone else's. I was getting even more frustrated at this point. Finally, on the third day, I spoke to a nice guy who actually wanted to help me. He said he would correct all the problems and wouldn't charge me anything. I was relieved and grateful.

For a while, everything was working fine. But then, we were suddenly turned off on all our devices again. I called Sirius XM and explained the situation. This time, I was really angry. The girl on the phone told me that the previous owner had put in for a 30-day free trial and because their time was up, our service was turned off. I was livid. I told her that I owned the radio and these people did not. I had been paying for the service every month and they cut me off without even telling me why.

After some back and forth, the girl told me that she would give us a 90-day free trial on the radio and a 30-day free trial on the other devices. She said they would straighten out the problems in 30 days, but I wasn't so sure. For now, all the devices are working and I am a happy camper. But I am preparing for a 30-day fight if necessary.

Overall, my experience with Sirius XM has been frustrating at times, but I appreciate the efforts of the nice guy who helped me and the girl who gave us the free trials. I will continue to use the service for now and see how things go.

I've been a subscriber of Sirius XM for many years, but I have to say that I'm very dissatisfied with their service. The sales reps are very misleading in their communication, and I've had a few bad experiences with them. For example, I was told that listening to Sirius XM via an app on my phone was included in my plan, but a few months later, I discovered that this app is NOT included with my yearly bill. I was told otherwise after having paid for the year in full for two different vehicles. I was very disappointed with this, and I called their customer service to complain a few times, but the representative and their supervisors argued with me. It seems rather evident that this company does not believe in customer loyalty or customer service. Customers are just a number to them, and they are indifferent if they lose your business.

I refuse to be nickel and dimed to death by Sirius XM. It's outrageous that they have the audacity to not only lie about the app being included in the exorbitant rates, but then require me to pay more just to listen to the app which I was previously told was included. Get real, Sirius XM! How about treating your loyal customers with some respect? It would seem Sirius XM would be well served to invest in some real customer service reps and become a company that values its customers enough to treat them with honesty and respect and give them correct, timely information from trained competent representatives.

My whole experience would have been a positive one if someone had taken the time to really listen to what I was saying and at least pretend to find a solution to accommodate my needs and address my concerns. Shame on you Sirius XM. At the very least, act like you care enough to make an effort by being accommodating and stop arguing with your customers! The service isn't worth what you pay for. You're better off with a Free account with one of the following apps Spotify, Pandora Radio or iHeartRadio connect with your cars Bluetooth and you could even upgrade to a paid account for a fraction of the cost of Sirius XM.

I gotta say, I gave Sirius XM a try last year when I got my new ride and they gave me a trial. At first, I was kinda digging it. But then, when the trial was over, they started pulling some shady stuff that really rubbed me the wrong way. I mean, if they had just been upfront with me and offered me a good deal right off the bat, I might have stuck around. But instead, they tried to pull all these slimy tactics to keep me on the hook.

Like, for example, they offered me a moderate deal at first, and when I said no, they kept lowering the price until I got annoyed and had to raise my voice to get them to cancel my subscription. And even after that, they kept sending me emails and marketing materials trying to get me to come back with these "fabulous, once in a lifetime" deals that were really just a bunch of BS. I mean, if they really wanted to keep me as a customer, they should have just offered me the best deal available, not tried to trick me into thinking I was getting a good deal when I really wasn't.

And the thing is, I know for a fact that they're not being honest with their marketing. I can go to their website right now and renew my subscription for $5 a month, no questions asked. So why are they trying to scam people with these ridiculous $6 a month deals? It's just not cool.

Honestly, after dealing with their customer service and all their slimy business practices, I don't think I'll be going back to Sirius anytime soon. I mean, sure, I miss having it in my car and at home, but I'd rather deal with regular radio stations or even Amazon music than give my business to a company that clearly doesn't value its customers.

And I'm not the only one who feels this way. If you look at other reviews of Sirius XM, you'll see that a lot of people are pretty unhappy with the way they do business. So come on, Sirius management, step up your game and start being honest with your customers. We're not stupid, and we deserve better than this.

I was a customer of Sirius XM for a good 2 or 3 years until just last week. Unfortunately, my car finally gave out on me and I had to get a new one. That's when the trouble started. They hounded me for a measly 6 dollars! I tried to explain the situation to them, but it seemed like no one was listening. Finally, I was able to talk to a woman who actually knew what she was talking about. She told me about a plan just for the app that would only cost me $4.99. I explained that I had lost my debit card and wouldn't be able to pay until June 1st, which is only 2 days away as of the writing of this review. She was kind enough to notate my account and while I was still on the phone with her, another customer service representative called me. This woman was extremely rude and didn't seem to care that my issue was already being handled. She just kept reading from her script. When I told her I was already talking to someone else, she hung up on me! I thought everything was finally straightened out, but then a third representative called me. This one couldn't seem to understand the simple plan we had worked out and kept insisting that I pay immediately. It was frustrating to say the least. These people either don't take notes or just don't pay attention to them.

I had been a loyal Sirius XM listener, but after this experience, I don't see myself going back. Even though it costs a little more, I'll be switching to YouTube. If you do decide to sign up with Sirius XM, I would advise talking to a supervisor. I'm not sure if they're any smarter, but it's worth a shot. After your probationary period is up, they'll jump your bill to over twenty dollars. The radio just isn't worth that price. They play the same songs over and over again and even tape their shows to run at different times during the week. It's almost predictable.

In conclusion, let the buyer beware. I don't see myself going back to Sirius XM unless they can wow me with a bill and improve their customer service. Speaking of which, their customer service is terrible. If I could give it zero stars, I would. I'm sure in a few months they'll offer me a deal to come back, but it'll just go straight into the trash. It's just mind-boggling how much miscommunication there is.

I recently had an experience with Sirius XM that left me feeling frustrated and disappointed. When I purchased my new car, it came with a free six-month subscription to Sirius XM. After my subscription ended, I called to see if there were any deals available for renewal. The first agent I spoke with told me that it would cost $25 per month to renew, which was too expensive for me since I don't use Sirius XM often. I asked to cancel my subscription, but before I hung up, the agent transferred me to another representative who could potentially offer me a better deal.

The second agent I spoke with told me about a yearly offer for $87.56 plus tax, which totaled $120.90 and would start on July 18, 2022, and end on July 18, 2023. I agreed to this offer and thought everything was settled. However, in January 2023, I received an email from Sirius XM stating that my service was ending soon and that they would be billing me $25 per month starting in two weeks. I initially thought it was spam mail, but when I received another email two weeks later, I decided to call Sirius XM to ask if it was legitimate.

The agent I spoke with confirmed that the emails were not spam and that my subscription was indeed ending soon. I was confused and frustrated because I had paid for a yearly subscription that was supposed to last until June 2023. The agent told me that I had only paid for a six-month subscription, which was not true. I had the receipt and emails from Sirius XM showing that I had paid for a year. I felt like I was being scammed and lied to.

When I confronted the agent about this, they transferred me to another representative who could potentially help me. I was angry and felt like Sirius XM was trying to get more money out of me. I even emailed them my proof of purchase, but I never received a response. I eventually decided to hang up and block the company because I didn't want to deal with their dishonesty and poor customer service.

Overall, my experience with Sirius XM was disappointing. I felt like I was being scammed and lied to, and their customer service was not helpful in resolving the issue. I would not recommend this company to anyone.

I've been a Sirius/XM subscriber for three years now, and I have to say, I'm not too happy with the service lately. The reception has always been a bit spotty, especially in certain areas or during bad weather, but recently, I've been getting a message that says "No Signal--Reception May Be Blocked" in places where I never had that problem before. I tried refreshing the signal through text message, but it didn't help. The next day, it worked, but it kept cutting in and out. On the third day, I got a message that just kept repeating "Loading XM," but there was no sound. Frustrated, I called customer service, and while the man I spoke to in the Philippines was okay, he couldn't really do anything to help me.

Then came the real nightmare. He transferred me to "tech support," where I was supposed to get more knowledgeable help. But the guy I spoke to was the rudest, most condescending, and misogynistic jerk I've ever encountered. I tried to explain the different messages and experiences I'd been having for three days, but he just talked right over me, insisting that the messages weren't part of their service. He said only the subscription was their service and told me it had to be that my radio was too old because it's a 2016 model. But my niece's car is older than mine, and her radio works just fine with no problems loading S/XM. He insisted that the only option was for me to take it to the dealership, which I knew would cost me a fortune. I kept trying to ask him what I should do if the dealership said it was a problem with S/XM, but he just kept talking over me and insisting that I didn't want to take it to the dealership. I told him that I didn't think it was a radio problem, since the radio worked in every other capacity, with other platforms like Pandora and Apple Car Play. But he had already made up his mind that it wasn't anything to do with their service, and he was just plain rude about it.

I enjoy a few of the channels on S/XM, but I really don't feel that the money I spend is worth those few channels. I wish some of the artists would realize how S/XM treats customers who also happen to be their fans and do something about it, like boycotting any interviews or special events with them. Music is my passion, but dealing with "men" who are the equivalent of a horse's posterior is not. I think S/XM should give the customer service and tech support jobs to Americans who actually care about their customers.

I have been a customer since 2017 and hardly ever listen to the stations. My service was renewed yesterday on Labor Day, a Federal Holiday. I found that Sirius charged my credit card $24.20 yesterday for service starting yesterday 9/2/2024 to 10/2/2024. I do not want the service, was not notified of renewal, and did not approve the renewal. I chatted with an online agent asking for a refund of the $24.20 and termination of my account. The chat agent refused the refund, even though the service period only began yesterday. I can see that Sirius doesn't care about its reputation but I will still file complaints

Received mail and email promoting $3.99 per month and a $25 VISA card to subscribe. Called and spoke to rep who confirmed the promotion. I asked her to process and she would not. She said to go to web site to complete. Awful customer service. Sirius sends numerous emails and postal service mailing promoting specials and their reps will not process the advertisement when called. I don't know why they even answer the phone if they will not honor the info I received.

My boyfriend had a trial account and closed it before the deadline and that was in July 2023 and it’s now the middle of November and they have repeatedly charged him charges without giving the money back. ITS A BUNCH OF CRAP. We have called and only got through to a human once and they said they couldn’t even tell us why it was happening because THE ACCOUNT IS CLOSED AND HAS BEEN! They charged the card again today. I would never recommend this company they are scammers.

I'm a 71 year old boomer and have had 1 to 4 XM radios for around 15 years. I currently have 3 with you and 2 of them don't reach past channel 200. I listen almost exclusively to Deeptracks and now someone with a serious brain fart moved it. I take care of my equipment and don't want to replace a radio or a 13 year old perfectly good truck to get deeptracks. Please put it back where it belongs because I I live in a remote are without good rock FM and want my Deeptracks back. Please don't make me BUD LIGHT you. [protected]@msn.com

I have been a customer for 10 years. I hate the auto renewal and I always turn it off.

I received an invoice on the 21st so I called for a promotion price as I can't afford such a high cost. The person I spoke to was rude and I asked for a supervisor and told him to cancel my account. He was more than happy to cancel my account. No apology, no trying to get me to keep my account. And I had a charge for .75.

I talk to a supervisor, or so he claimed. He argued with me over the 75 cents.

and the fact that I still had until November 3rd . I finally asked him if he would like me to send him a copy of my invoice! He then waved the fee. I have never had anyone from Sirius treat me like that, and to have 2 people treat me that way in 1 day is unacceptable.

There are no options, Sirius is the only satellite radio period. I only go out maybe twice a week and I never drive far. So, I hardly even listen. And I only listen to the 60s station.

This Co. disconnected our auto radio service back in 2020. However, continued to charge my late husband's C.C. I've called SIRIUSXM 3 times since 9/6/23, advising them if their fraudulent charges, they decided to "SHUT ME UP" w/a refund of $123. As of today 9/22, I've not received anything. So, my 3rd call this morning was to inform them, I was pursuing every option.

Customer service LIES. They have deceitful billing and account practices. False billing statements .You really need to think twice about subscribing to SiriusXM ! Billing department is nothing but trouble! Can't take your card today ...how about I call you tomorrow they said. Then sent a statement that was completely incorrect. The concept of commercial free and "R" rated music (language) is awesome! Dealing with these people ( customer service is all in India) are difficult to understand and falsify information. Spent 2 days and 2 hours not to get anything resolved! Canceled service. ! One bonus... every person you speak to apologizes 4 or 5 times, to the point you just want to tell them to stop!

I pay for music, not for talk. I don’t want to hear anyone talking. I can get talk radio and listen to DJ’s for free. I don’t even want to hear your own advertisement. I’m already paying for it and have put it on the channel I want to listen to……I know what I’m listening to without you telling me. I don’t want to hear Flash Phelps or Joe Blow or any other person….JUST MUSIC. Evidently I’m not alone after reading other SiriusXM complaints on Reddit.

when i go work i hear on the radio station called pop rock radio. Wayne is gay, wayne is a male prositute, wayne has aids. do you know rick is bi wayne is gay

do you know google is queer, I think that the owner of pop rock radio is a white supremacist. I am a black male. pop rock radio is play songs with my name in the song. wayne gay, wayne a male prositute. My name wayne everson. I dont understand that station is playing songs with my name in lyrics

As a long term customer I encourage a name change from “Urban View” to “The Power.” Your current title is a misnomer and a near “slur.”

First, the highest concentration of Black people in the U.S. in 2021 is in the South; more than half (56%) live there. Following the South, 17% live in each the Midwest and the Northeast and 10% live in the West- as reported by Pew Research Mar 2, 2023. Second, “Urban” is a near “slur” catch phrase for “Black” that fails to accurately reflect the historical, cultural, social and political landscape of African Americans and increasingly, the diasporic global plight and common aspirations of African originated peoples everywhere as reflected in the broadly based commentary and content of programming on the channel.

I paid a one-year subscription for my 2007 Saturn Vue in April 2022. I purchased a 2022 Jeep Compass at the end of June 2022 with a 3 month free subscription. I received an email stating that the 3 months subscription would end 8-2-2023. I spoke with a representative on July 31,2023 at 11:55 a.m. and after talking to her about the situation. She informed me that with the credit ($12.12) and the months I had left from the one-year subscription for my 2007 Saturn Vue I paid for my account will not be due until 8/2/2024. I called Sirius XM Radio 8/15/2023 and spoke with 3 different representatives about the payment from my credit card without my permission. The first person said that I ok the payment (this is the second time) to come off my credit card. Which was a LIE and if I get a refund, they will cut off my service (I felt like I was being held hostage). I informed her that I always paid a one-year subscription. Then I asked to speak to a manager. I was transferred to someone name Patrick and he abruptly hung-up on me. I called back and spoke to Sylvia, and she blatantly lied to me saying that I ok the payment to come off my credit card 7/31/2023. I have been with Sirius XM Radio going on TEN YEARS. NEVER gave my permission for my credit card to be used on 8/15/2023.

We have had Sirius XM Radio since we purchased our 2016 Enclave new. We use very few stations and last year, for the first time, received a discounted subscription for a small number of stations. We also insisted that we could not accept automatic billing, which can lead to identify theft. However, Sirius apparently ignored both the specific discounted subscription this year and attempted to automatically charge us at the rate of $23.05/month. That change was never communicated to us for our approval or discussion. Fortunately, our credit card account needed to be changed during this past year, so the old account number was invalid. We received a no-reply notice from Sirius to pay a bill of $23.05 with no explanation about that charge, which was apparently per month not per year - although that was not on the bill - except that our subscription would expire if we did not respond in one of two ways to pay. The on-line chat opportunity offered online was not useful since it is only a virtual chat support mechanism, so we called to talk with a representative, who was very pleasant. We explained our concerns. She could offer multiple discounted subscription options, but we had no assurances that we would not be put on an automatic billing yet again - an identity theft risk - with no explanation about increased pricing or the offer of the discounted rate next year. So, the subscription was cancelled.

I received a call by one of your representatives on 8/5/23. I recently bought a Chevrolet that came with a free trial. I already pay for the streaming service and told that to your representative. I was told I don't understand what going on and hung on me. I am not probably going to cancel my streaming service. I believe this was a horrible example of customer service. I have been a customer since 2006. And your rep made me feel as though I was too dumb to understand.

Thank you, soon to be ex-customer.

I had two accounts. I tried to cancel one that I didn't listen to. Can't do it on the website but have to call. Took forever and they kept giving me a sale pitch. I finally said I'm cancelling both accounts. Now I just received an email that they are renewing both accounts at ridiculous rates. I texted to ask them to delete my cc but they keep asking me to fill out forms, etc. Do not give this company a credit card! they are thieves.

So, I gotta tell you about my experience with Sirius XM. When I got my car, the dealer was all like "you gotta get Sirius XM, it's the best thing ever!" And I was like, "okay, sure, whatever." But then they wouldn't let me leave until I signed up for it. I mean, come on, that's not cool.

Anyway, I forgot to cancel it and they charged my card without my permission. That's not right, man. And then when I finally did cancel it, they started calling me every single day for over three months. Like, seriously, every day. And they call at all hours, too. I'm talking 7 in the morning until 9 at night. That's harassment, plain and simple.

I'm so fed up with it that I'm thinking about getting an air horn and blasting it every time they call me. Maybe that'll teach them to leave me alone.

So, my advice to you is this: don't let the dealer activate Sirius XM on your car unless you really want it. And if you do sign up and then change your mind, be prepared for some serious harassment. These guys just can't take no for an answer.

I've been a loyal customer of Sirius XM for quite some time now. I used to pay $10.52 every month through auto-payment, which was a great deal for me. However, in August, I was shocked to see that my auto-payment had increased to $29.30! I was never notified by Sirius that they had changed my plan to Platinum, which was a huge disappointment. I had been using the basic plan for years and never had any issues with it.

Another problem I faced was that there is no history available to review on their website. It would have been helpful to see my payment history and plan changes, but unfortunately, that was not an option.

When I tried to contact their customer service, I was greeted with a recording that said they were busy and asked if I wanted to chat through message. I agreed, but the message did not send, so I had to call again. It was frustrating to have to go through the same process twice.

Finally, when I did get through to an agent, they tried to keep me as a customer. However, I was so disappointed with the lack of communication and transparency from Sirius XM that I decided to cancel my subscription altogether.

Overall, I think Sirius XM needs to improve their customer service and communication with their customers. It's important to keep your loyal customers informed about any changes to their plan or payment. I hope they take this feedback into consideration and make the necessary improvements.