Sirius XM Radio
Reviews and Complaints

We cancelled Sirius Radio subscription prior to "auto renew" date. I was fraudulently billed $31.99. I again cancelled the service that no one is using. I indicated to reverse the fraudulent charge. I was informed no refund would be given for unauthorized charge. Apparently, this company is near bankruptcy or has cash flow problems and needs to fleece former customers with unauthorized charges. I now have to report fraud to my credit card and have a new account issued over $31.99. I will not ever resubscribe after 18 years of being a customer on multiple vehicles. Confirmation of SECOND cancellation is: 719-BSR-213
(radio ID: XYN373WV)

05 JANU ARY 2025 @ 0800. Deceptive and misleading conversations with agents. Will not allow you to cancel a plan - took me 30 minutes on line today to cancel a plan. Was continually offered better deals with no explanation of which service was being offered. Prior issues included constantly cancelling my 5 year Sirius Traffic Plus and Travel Link services. Spent hours on the phone trying to keep the service - provided dealers account and still cancelled when ever my XM radio plan was due. This is a bait and switch and retribution (cancelling the traffic plans) when I did not subscribe to a more costly plan.

I have been a customer since 2017 and hardly ever listen to the stations. My service was renewed yesterday on Labor Day, a Federal Holiday. I found that Sirius charged my credit card $24.20 yesterday for service starting yesterday 9/2/2024 to 10/2/2024. I do not want the service, was not notified of renewal, and did not approve the renewal. I chatted with an online agent asking for a refund of the $24.20 and termination of my account. The chat agent refused the refund, even though the service period only began yesterday. I can see that Sirius doesn't care about its reputation but I will still file complaints

Received mail and email promoting $3.99 per month and a $25 VISA card to subscribe. Called and spoke to rep who confirmed the promotion. I asked her to process and she would not. She said to go to web site to complete. Awful customer service. Sirius sends numerous emails and postal service mailing promoting specials and their reps will not process the advertisement when called. I don't know why they even answer the phone if they will not honor the info I received.

I would like to know when SiriusXM plans to issue a public apology to Heather McDonald related to the public slander and defamation by their radio host Jeff Lewis. For two months, he publicly on his radio platform, accused her of felony theft. He claimed that she stole expensive earrings from his friend. He claimed that she ghosted this friend. He called her a felon and a thief. It has been unequivocally, proven with paperwork, appraisals, and receipts that this was all a lie, and a big fabrication either told to him by their mutual friend or fabricated by the two of them together for the purpose of slandering her good reputation. Heather McDonald’s has a very popular and award-winning podcast and YouTube channel and Patreon. She has been damaged by these fallacious claims. I have personally read that people have unfollowed her because they believed the lies told about her . I am furious. I have canceled my SiriusXM subscription since the only program I have been listening to was Jeff Lewis‘s radio show. I think that because they allowed him to continue, and because they allowed him to play a parody advertisement that she was a felon for two months on his show that SiriusXM should take action of some sort and issue a public apology or require Jeff Luis to do so. What he did was malicious and damaging. As somebody who was a fan of both people in question, I am thoroughly disgusted with the childish behavior on the part of Jeff Lewis and the guests that he engages with this conversation who have no knowledge of the background of this claim, or that this claim has been unequivocally disproven with documentation. And still, he does not acknowledge that he was duped by the mutual friend, and stands behind her in the face of this unequivocal documentation to the contrary , I would like to know what’s going to be done about this and I would like to get back to me

My boyfriend had a trial account and closed it before the deadline and that was in July 2023 and it’s now the middle of November and they have repeatedly charged him charges without giving the money back. ITS A BUNCH OF CRAP. We have called and only got through to a human once and they said they couldn’t even tell us why it was happening because THE ACCOUNT IS CLOSED AND HAS BEEN! They charged the card again today. I would never recommend this company they are scammers.

I'm a 71 year old boomer and have had 1 to 4 XM radios for around 15 years. I currently have 3 with you and 2 of them don't reach past channel 200. I listen almost exclusively to Deeptracks and now someone with a serious brain fart moved it. I take care of my equipment and don't want to replace a radio or a 13 year old perfectly good truck to get deeptracks. Please put it back where it belongs because I I live in a remote are without good rock FM and want my Deeptracks back. Please don't make me BUD LIGHT you. [protected]@msn.com

I have been a customer for 10 years. I hate the auto renewal and I always turn it off.

I received an invoice on the 21st so I called for a promotion price as I can't afford such a high cost. The person I spoke to was rude and I asked for a supervisor and told him to cancel my account. He was more than happy to cancel my account. No apology, no trying to get me to keep my account. And I had a charge for .75.

I talk to a supervisor, or so he claimed. He argued with me over the 75 cents.

and the fact that I still had until November 3rd . I finally asked him if he would like me to send him a copy of my invoice! He then waved the fee. I have never had anyone from Sirius treat me like that, and to have 2 people treat me that way in 1 day is unacceptable.

There are no options, Sirius is the only satellite radio period. I only go out maybe twice a week and I never drive far. So, I hardly even listen. And I only listen to the 60s station.

This Co. disconnected our auto radio service back in 2020. However, continued to charge my late husband's C.C. I've called SIRIUSXM 3 times since 9/6/23, advising them if their fraudulent charges, they decided to "SHUT ME UP" w/a refund of $123. As of today 9/22, I've not received anything. So, my 3rd call this morning was to inform them, I was pursuing every option.

Customer service LIES. They have deceitful billing and account practices. False billing statements .You really need to think twice about subscribing to SiriusXM ! Billing department is nothing but trouble! Can't take your card today ...how about I call you tomorrow they said. Then sent a statement that was completely incorrect. The concept of commercial free and "R" rated music (language) is awesome! Dealing with these people ( customer service is all in India) are difficult to understand and falsify information. Spent 2 days and 2 hours not to get anything resolved! Canceled service. ! One bonus... every person you speak to apologizes 4 or 5 times, to the point you just want to tell them to stop!

I pay for music, not for talk. I don’t want to hear anyone talking. I can get talk radio and listen to DJ’s for free. I don’t even want to hear your own advertisement. I’m already paying for it and have put it on the channel I want to listen to……I know what I’m listening to without you telling me. I don’t want to hear Flash Phelps or Joe Blow or any other person….JUST MUSIC. Evidently I’m not alone after reading other SiriusXM complaints on Reddit.

when i go work i hear on the radio station called pop rock radio. Wayne is gay, wayne is a male prositute, wayne has aids. do you know rick is bi wayne is gay

do you know google is queer, I think that the owner of pop rock radio is a white supremacist. I am a black male. pop rock radio is play songs with my name in the song. wayne gay, wayne a male prositute. My name wayne everson. I dont understand that station is playing songs with my name in lyrics

As a long term customer I encourage a name change from “Urban View” to “The Power.” Your current title is a misnomer and a near “slur.”

First, the highest concentration of Black people in the U.S. in 2021 is in the South; more than half (56%) live there. Following the South, 17% live in each the Midwest and the Northeast and 10% live in the West- as reported by Pew Research Mar 2, 2023. Second, “Urban” is a near “slur” catch phrase for “Black” that fails to accurately reflect the historical, cultural, social and political landscape of African Americans and increasingly, the diasporic global plight and common aspirations of African originated peoples everywhere as reflected in the broadly based commentary and content of programming on the channel.

I paid a one-year subscription for my 2007 Saturn Vue in April 2022. I purchased a 2022 Jeep Compass at the end of June 2022 with a 3 month free subscription. I received an email stating that the 3 months subscription would end 8-2-2023. I spoke with a representative on July 31,2023 at 11:55 a.m. and after talking to her about the situation. She informed me that with the credit ($12.12) and the months I had left from the one-year subscription for my 2007 Saturn Vue I paid for my account will not be due until 8/2/2024. I called Sirius XM Radio 8/15/2023 and spoke with 3 different representatives about the payment from my credit card without my permission. The first person said that I ok the payment (this is the second time) to come off my credit card. Which was a LIE and if I get a refund, they will cut off my service (I felt like I was being held hostage). I informed her that I always paid a one-year subscription. Then I asked to speak to a manager. I was transferred to someone name Patrick and he abruptly hung-up on me. I called back and spoke to Sylvia, and she blatantly lied to me saying that I ok the payment to come off my credit card 7/31/2023. I have been with Sirius XM Radio going on TEN YEARS. NEVER gave my permission for my credit card to be used on 8/15/2023.

We have had Sirius XM Radio since we purchased our 2016 Enclave new. We use very few stations and last year, for the first time, received a discounted subscription for a small number of stations. We also insisted that we could not accept automatic billing, which can lead to identify theft. However, Sirius apparently ignored both the specific discounted subscription this year and attempted to automatically charge us at the rate of $23.05/month. That change was never communicated to us for our approval or discussion. Fortunately, our credit card account needed to be changed during this past year, so the old account number was invalid. We received a no-reply notice from Sirius to pay a bill of $23.05 with no explanation about that charge, which was apparently per month not per year - although that was not on the bill - except that our subscription would expire if we did not respond in one of two ways to pay. The on-line chat opportunity offered online was not useful since it is only a virtual chat support mechanism, so we called to talk with a representative, who was very pleasant. We explained our concerns. She could offer multiple discounted subscription options, but we had no assurances that we would not be put on an automatic billing yet again - an identity theft risk - with no explanation about increased pricing or the offer of the discounted rate next year. So, the subscription was cancelled.

I received a call by one of your representatives on 8/5/23. I recently bought a Chevrolet that came with a free trial. I already pay for the streaming service and told that to your representative. I was told I don't understand what going on and hung on me. I am not probably going to cancel my streaming service. I believe this was a horrible example of customer service. I have been a customer since 2006. And your rep made me feel as though I was too dumb to understand.

Thank you, soon to be ex-customer.

I had two accounts. I tried to cancel one that I didn't listen to. Can't do it on the website but have to call. Took forever and they kept giving me a sale pitch. I finally said I'm cancelling both accounts. Now I just received an email that they are renewing both accounts at ridiculous rates. I texted to ask them to delete my cc but they keep asking me to fill out forms, etc. Do not give this company a credit card! they are thieves.

So, I gotta tell you about my experience with Sirius XM. When I got my car, the dealer was all like "you gotta get Sirius XM, it's the best thing ever!" And I was like, "okay, sure, whatever." But then they wouldn't let me leave until I signed up for it. I mean, come on, that's not cool.

Anyway, I forgot to cancel it and they charged my card without my permission. That's not right, man. And then when I finally did cancel it, they started calling me every single day for over three months. Like, seriously, every day. And they call at all hours, too. I'm talking 7 in the morning until 9 at night. That's harassment, plain and simple.

I'm so fed up with it that I'm thinking about getting an air horn and blasting it every time they call me. Maybe that'll teach them to leave me alone.

So, my advice to you is this: don't let the dealer activate Sirius XM on your car unless you really want it. And if you do sign up and then change your mind, be prepared for some serious harassment. These guys just can't take no for an answer.

I've been a loyal customer of Sirius XM for quite some time now. I used to pay $10.52 every month through auto-payment, which was a great deal for me. However, in August, I was shocked to see that my auto-payment had increased to $29.30! I was never notified by Sirius that they had changed my plan to Platinum, which was a huge disappointment. I had been using the basic plan for years and never had any issues with it.

Another problem I faced was that there is no history available to review on their website. It would have been helpful to see my payment history and plan changes, but unfortunately, that was not an option.

When I tried to contact their customer service, I was greeted with a recording that said they were busy and asked if I wanted to chat through message. I agreed, but the message did not send, so I had to call again. It was frustrating to have to go through the same process twice.

Finally, when I did get through to an agent, they tried to keep me as a customer. However, I was so disappointed with the lack of communication and transparency from Sirius XM that I decided to cancel my subscription altogether.

Overall, I think Sirius XM needs to improve their customer service and communication with their customers. It's important to keep your loyal customers informed about any changes to their plan or payment. I hope they take this feedback into consideration and make the necessary improvements.