Sirius XM Radio reviews & complaints 292
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Promotion not honored
Received mail and email promoting $3.99 per month and a $25 VISA card to subscribe. Called and spoke to rep who confirmed the promotion. I asked her to process and she would not. She said to go to web site to complete. Awful customer service. Sirius sends numerous emails and postal service mailing promoting specials and their reps will not process the advertisement when called. I don't know why they even answer the phone if they will not honor the info I received.
Desired outcome: Honor the promo when called
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Sirius XM Radio - Radio host
I would like to know when SiriusXM plans to issue a public apology to Heather McDonald related to the public slander and defamation by their radio host Jeff Lewis. For two months, he publicly on his radio platform, accused her of felony theft. He claimed that she stole expensive earrings from his friend. He claimed that she ghosted this friend. He called...
Read full review of Sirius XM RadioUnauthorized credit card charges on an account that we closed
My boyfriend had a trial account and closed it before the deadline and that was in July 2023 and it’s now the middle of November and they have repeatedly charged him charges without giving the money back. ITS A BUNCH OF CRAP. We have called and only got through to a human once and they said they couldn’t even tell us why it was happening because THE ACCOUNT IS CLOSED AND HAS BEEN! They charged the card again today. I would never recommend this company they are scammers.
Claimed loss: $87.99
Desired outcome: Give us the the money back it’s that simple.
I'm absolutely not happy with the move of deeptracks to channel 308
I'm a 71 year old boomer and have had 1 to 4 XM radios for around 15 years. I currently have 3 with you and 2 of them don't reach past channel 200. I listen almost exclusively to Deeptracks and now someone with a serious brain fart moved it. I take care of my equipment and don't want to replace a radio or a 13 year old perfectly good truck to get deeptracks. Please put it back where it belongs because I I live in a remote are without good rock FM and want my Deeptracks back. Please don't make me BUD LIGHT you. [protected]@msn.com
Service
I have been a customer for 10 years. I hate the auto renewal and I always turn it off.
I received an invoice on the 21st so I called for a promotion price as I can't afford such a high cost. The person I spoke to was rude and I asked for a supervisor and told him to cancel my account. He was more than happy to cancel my account. No apology, no trying to get me to keep my account. And I had a charge for .75.
I talk to a supervisor, or so he claimed. He argued with me over the 75 cents.
and the fact that I still had until November 3rd . I finally asked him if he would like me to send him a copy of my invoice! He then waved the fee. I have never had anyone from Sirius treat me like that, and to have 2 people treat me that way in 1 day is unacceptable.
There are no options, Sirius is the only satellite radio period. I only go out maybe twice a week and I never drive far. So, I hardly even listen. And I only listen to the 60s station.
Desired outcome: A decent price for my limited use. And an apology for the way I was treated.
Service
I. M on year number 3 renewal. I have been giving this as a gift and have explained this every time. I wanted two pay for a couple years at a time, no I can't do that. I have asked for paper billing no auto renew. Every year you start tapping my credit card after I said no to auto billing. What really gets me the amount on monthly credit card was twice the amount that I had agreed to, with out any notice. This is in no way good customer service
Desired outcome: Paper billing , muti year would also be nice,, [protected]@verizon.net
Fraud charges by siriusxm radio
This Co. disconnected our auto radio service back in 2020. However, continued to charge my late husband's C.C. I've called SIRIUSXM 3 times since 9/6/23, advising them if their fraudulent charges, they decided to "SHUT ME UP" w/a refund of $123. As of today 9/22, I've not received anything. So, my 3rd call this morning was to inform them, I was pursuing every option.
Desired outcome: PLEASE REFUND $300 for now time, increase by SIRIUSXM & frauding customer
SiriusXM
Customer service LIES. They have deceitful billing and account practices. False billing statements .You really need to think twice about subscribing to SiriusXM ! Billing department is nothing but trouble! Can't take your card today ...how about I call you tomorrow they said. Then sent a statement that was completely incorrect. The concept of commercial free and "R" rated music (language) is awesome! Dealing with these people ( customer service is all in India) are difficult to understand and falsify information. Spent 2 days and 2 hours not to get anything resolved! Canceled service. ! One bonus... every person you speak to apologizes 4 or 5 times, to the point you just want to tell them to stop!
SiriusXM radio automobile
I pay for music, not for talk. I don’t want to hear anyone talking. I can get talk radio and listen to DJ’s for free. I don’t even want to hear your own advertisement. I’m already paying for it and have put it on the channel I want to listen to……I know what I’m listening to without you telling me. I don’t want to hear Flash Phelps or Joe Blow or any other person….JUST MUSIC. Evidently I’m not alone after reading other SiriusXM complaints on Reddit.
Desired outcome: Play only nonstop music on music channels.
Too much talking and self advertising between songs. DJ’s and talk radio can be listened to for free. And why would you advertise to current, paying customers?
pop rock radio
when i go work i hear on the radio station called pop rock radio. Wayne is gay, wayne is a male prositute, wayne has aids. do you know rick is bi wayne is gay
do you know google is queer, I think that the owner of pop rock radio is a white supremacist. I am a black male. pop rock radio is play songs with my name in the song. wayne gay, wayne a male prositute. My name wayne everson. I dont understand that station is playing songs with my name in lyrics
Desired outcome: radio show should be cancel or lyrics with my name in them should be removed
corrected sentence I dont understand why pop rock is playing songs with my name in them.
Naming of “Urban View” Channel
As a long term customer I encourage a name change from “Urban View” to “The Power.” Your current title is a misnomer and a near “slur.”
First, the highest concentration of Black people in the U.S. in 2021 is in the South; more than half (56%) live there. Following the South, 17% live in each the Midwest and the Northeast and 10% live in the West- as reported by Pew Research Mar 2, 2023. Second, “Urban” is a near “slur” catch phrase for “Black” that fails to accurately reflect the historical, cultural, social and political landscape of African Americans and increasingly, the diasporic global plight and common aspirations of African originated peoples everywhere as reflected in the broadly based commentary and content of programming on the channel.
Desired outcome: Consult with hosts on the channel and I believe you will find concensus on this change… and the change will more readily convey, popularize and increase listenership and subscriptions.
Sirius XM Radio took a payment from my credit card without my permission.
I paid a one-year subscription for my 2007 Saturn Vue in April 2022. I purchased a 2022 Jeep Compass at the end of June 2022 with a 3 month free subscription. I received an email stating that the 3 months subscription would end 8-2-2023. I spoke with a representative on July 31,2023 at 11:55 a.m. and after talking to her about the situation. She informed me that with the credit ($12.12) and the months I had left from the one-year subscription for my 2007 Saturn Vue I paid for my account will not be due until 8/2/2024. I called Sirius XM Radio 8/15/2023 and spoke with 3 different representatives about the payment from my credit card without my permission. The first person said that I ok the payment (this is the second time) to come off my credit card. Which was a LIE and if I get a refund, they will cut off my service (I felt like I was being held hostage). I informed her that I always paid a one-year subscription. Then I asked to speak to a manager. I was transferred to someone name Patrick and he abruptly hung-up on me. I called back and spoke to Sylvia, and she blatantly lied to me saying that I ok the payment to come off my credit card 7/31/2023. I have been with Sirius XM Radio going on TEN YEARS. NEVER gave my permission for my credit card to be used on 8/15/2023.
Desired outcome: The representative WERE VERY UNPROFESSIONAL, and they were playing games with me for over two hours 8/15/2023. I have called the local police department and Better Business Bureau today about this situation!!!!
Automatic billing
We have had Sirius XM Radio since we purchased our 2016 Enclave new. We use very few stations and last year, for the first time, received a discounted subscription for a small number of stations. We also insisted that we could not accept automatic billing, which can lead to identify theft. However, Sirius apparently ignored both the specific discounted subscription this year and attempted to automatically charge us at the rate of $23.05/month. That change was never communicated to us for our approval or discussion. Fortunately, our credit card account needed to be changed during this past year, so the old account number was invalid. We received a no-reply notice from Sirius to pay a bill of $23.05 with no explanation about that charge, which was apparently per month not per year - although that was not on the bill - except that our subscription would expire if we did not respond in one of two ways to pay. The on-line chat opportunity offered online was not useful since it is only a virtual chat support mechanism, so we called to talk with a representative, who was very pleasant. We explained our concerns. She could offer multiple discounted subscription options, but we had no assurances that we would not be put on an automatic billing yet again - an identity theft risk - with no explanation about increased pricing or the offer of the discounted rate next year. So, the subscription was cancelled.
Desired outcome: We want other customers to have the option to use automatic payment or to have an invoice with full explanation at each renewal date before paying a bill.
Free trial
I received a call by one of your representatives on 8/5/23. I recently bought a Chevrolet that came with a free trial. I already pay for the streaming service and told that to your representative. I was told I don't understand what going on and hung on me. I am not probably going to cancel my streaming service. I believe this was a horrible example of customer service. I have been a customer since 2006. And your rep made me feel as though I was too dumb to understand.
Thank you, soon to be ex-customer.
Hard to cancel, they keep charging my cc
I had two accounts. I tried to cancel one that I didn't listen to. Can't do it on the website but have to call. Took forever and they kept giving me a sale pitch. I finally said I'm cancelling both accounts. Now I just received an email that they are renewing both accounts at ridiculous rates. I texted to ask them to delete my cc but they keep asking me to fill out forms, etc. Do not give this company a credit card! they are thieves.
Desired outcome: I want them to delete my credit card information and to never have to deal with them again.
Poor customer service. Giving false information
I have three vehicles with XM Radio subscriptions, and I have been a customer since 2007. My renewal date was 05/25/2023. I received an invoice for renewal, but it was difficult to understand and appeared to be significantly higher than the previous year. I contacted customer service and was presented with options that I did not like. Consequently, I decided to cancel. However, the customer service representative then offered me a price of $62.00 per vehicle. I inquired if I would retain the same channels, to which I was told there would be no changes. I specifically asked if this included the weather and traffic package for my motorcycle subscription, and I was assured that it was included. Based on this information, I agreed to renew for $186.00 for the year.
On May 24, my credit card was charged $186.00. However, on May 25, when I tried to listen to one of my favorite channels, I discovered that it was no longer available. The same situation occurred with another favorite channel. I contacted customer service, and they informed me that those channels were no longer part of my subscription. I then emailed Listenercare but received no response. However, a day or so later, the missing channels started working again. On May 26, I was charged an additional $35.88 for the weather and traffic package on my motorcycle. I explained to the representative that this was supposed to be included in the $186.00 renewal. The representative assured me that he would rectify the situation. The following day, I was charged another $36.62, but the day after that, I received a credit of $71.76. At that point, everything seemed to be resolved.
However, earlier this week, I tuned in to one of my favorite channels only to find that it was gone again. I contacted customer service, and the representative informed me that the only way to regain access to these channels was to pay more. The representative insinuated that I was not telling the truth and claimed that there was no way for those channels to be activated after my renewal without paying additional fees. However, this directly contradicted my experience after I emailed Listenercare. Now, those channels have been removed once again. I have sent another email to Listenercare, but I have not received a response. The customer service representative who handled my renewal misled me. It is easy to lower the price by reducing the package, but I agreed to the new price under the understanding that there would be no changes to my subscription. XM should honor the agreement of $186.00 per year without altering the available channels that I have enjoyed for many years.
Desired outcome: XM should honor the price given by their representative without altering my channel lineup that I have had for many prior years.
Radio/streaming service
Your customer service is very unsatisfying. They are very difficult and do not listen to the customer request. They are pushy with their sales pitch and DO NOT listen to the customer. This is not the first time I have had a run in with their company. I am very shocked at how awful your customer service is. If you are trained to be pushy and not listen, then the issue is greater than just this customer service rep. Judging by my other interactions, I have had with this company it's not just one person's Customer Service it's several. I see that you are not rated well and I will be complaining on social media as well. This has to stop. I'm surprised you have not lost more business because of it. I would also like to note that customers are taken advantage of by luring in with low costs and when they have been a customer for over a year the rate escalates to an outrageous level. I am shocked that you have not lost more business because of these items. I am tired of it and something needs to be said or done with this awful company.
SiriusXM
I used the Sirius chat/text to cancel my subscription on April 5th. The upcoming renewal date was April 9th. After going through the endless sales pitches the associate stated 'I can cancel your service today or keep it active through your paid date. Either way your service will not renew'. ...'and after that date you will not receive any further billing from us.'...'it will automatically be deactivated on 04/09/2023 and you don't have to contact us'.
But surprise surprise it didn't cancel and I received invoices with late fees. So I contacted again May 22nd to ask why and was told the previous agent only cancelled the streaming service and not the car radio. I understood they were one and the same as I only paid one invoice to listen in the car and on the app. Apparently not according to the agent who told me he would now cancel the car radio May 22nd and I needed to pay balance due.
This appears to be a total rip off to me and I'm trying to decide if I just pay up and done with it or fight it. Needless to say I will never sign up for another Sirius subscription in my lifetime.
Desired outcome: Sirius should have fully closed my account on April 9th as I was originally told and there should be no additional billing.
Service
I was given a 3 month free subscription to their service, I tried several unsuccessfully times to activate it, called them a few times which didn't help, & on their follow up phone call to me was trying to be upsold to a paid subscription, even after telling them what happended. Today, I was sent an email reminder of my free subscription expiring, & it was a "do not reply" email. I can't find an email address for them, & their "chat" button doesn't work. I hate phoning to explain all of this to them again, as I know that can't/won't do anything about it.
Thanks much,
Brian.
Desired outcome: Make it easier to activate subscriptions, make sure I can connect before trying to upsell me to, send all emails with a "reply" option, &/or make it easy to find their email address. & make sure their "chat" button works when I click on it.
Transfer from old vehicle to new
I had XM in two vehicles (Expedition and Camaro). On 7 May 23, I used the chat feature to transfer my service from the Expedition to a Mustang. Seems like a simple request. I was ensured by the representative that it was accurately accomplished. I was charged $16.20 to "chat" this issue. On Monday morning, 8 May 23, I realized that the XM was not in the new car. I called the customer service phone number. The lady barely spoke English so it was extremely difficult to make her understand what happened. After 45 minutes and me going back and forth to my cars, she assured me it was resolved. I hung up thinking I had finally gotten it all straightened out. The next day (9 May 23), I'm driving my Camaro and the XM shuts off. No channels, no nothing. I call the customer service phone number AGAIN. Another lady with the same heavy accent assures me she can resolve the issue. I explained to her what was going on and how frustrated I was. She told me that she shows I transferred the XM from my old Camaro to my new Camaro. I explained to her that I have NEVER had another Camaro. I told her I sold the Expedition and all I wanted was to transfer the service to my Mustang! Never once did I mention my Camaro! She then cancelled and started a new account for the Camaro and Mustang. Again, I was charged another connection fee. I refused to pay it at which time she waived the fee. I literally spent 46 minutes on the phone with her and I'm still not convinced it will be correct! Worst customer service experience I've ever had!
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