Direct TVrefuse to send return labels

V Review updated:

We are active military, came down on orders, had to move, canceled direct tv, we now have to return the receivers. I have had them packed up now for a month (Today is july 6th) and am still waiting on the labels, I call every day am on hold for at least 30 minutes and am being lied to about them labels getting here the very next day or better even overnight. Today I was threatened that we had to pay for the receivers, needless to say no fed ex van here with any labels.

Their customer torture"service" is the worst I ever experienced they never put a supervisor on without making me wait for another 20 minutes (Which I don't have), they flatout lie to you we will never go with direct tv again worst experience with any company ever.


  • Wi
    william peacock Jul 21, 2007

    I tried 11 times to get through to disconnect Directv on 7-20-07 and could not get through. Finally a good person gave me the # 1-887-453-0341 to get directly through to the disconnect people. This also did not work as was again told I must hang up and redile the toll free # 1-800-531-5000. Each time I got the same result as above. How can I get Directv to disconnect my service?

    0 Votes
  • Di
    Diane Nash Aug 14, 2007

    I had the exact same experience with Direct TV. After I cancelled my service, they promised me return labels that I never received. I was told by 2 resolution specialists to box up the receivers and simply take them to FEDEX. After I lugged all that equipment to FEDEX. FEDEX said they could not help me, I had to have the return labels.

    I called Direct TV and spoke with a manager and she told me to wait on the labels. They never showed. I called again and was transferred to another department, they gave me an address and I was told if simply returned to a certain address and with RAN I could take the receivers to UPS or FEDEX without a charge to me. I went to UPS and the same thing happened, they said they could not help me. 1 month later I am again waiting for return labels.

    1 Votes
  • Da
    David J. Eddleman Oct 07, 2007

    My home was sold and I was forced to move by the 15th of July. I called before I moved and made a partial payment on my direct tv account. I told direct tv (I was under no contract) that I would let them know when I needed services again. I called a couple of months later to find my account in collections. Now they say I owe $167.23. I paid the $73.69 and indicated my willingness to begin service again (even under a contract). Direct insisted that I pay a late fee, cancellation fee, and a continued service fee. I told direct tv that they need to add another million dollars on commercials to get more customers for the ones they are losing over crap like this. I don't like comcast, BUT, given the circumstances of Direct and the work ethic that they insist on having, Comcast doesn't sound all that bad after all. Good luck Direct. Oh, and by the way, I will give you free advertisement every chance I get of the low life policies you have. God Bless

    0 Votes
  • Da
    David J. Eddleman Oct 07, 2007

    Direct TV will wake up some day and realize there is competion and they must change or keep raping the existing customers to pay for more advertising to get an opportunity to mislead, misrepresent, lie to, cheat, be rude to, and disrespect. God help them. God himself couldn't convince me to use direct tv.

    0 Votes
  • Br
    Brenda Aug 06, 2008

    Direct TV SUCKS!!! For over 24 hours, the satalite keeps searching. Every show we have watched is interupted. I tried to call customer service and first you get 15 minutes of a recording trying to interpret what you are saying then finally if you are lucky, you will get a live person to talk to. The one I got had a heavy southern accent and sounded like she was sucking on a jaw breaker. I had to have her repeat everything she told me. Basically, they were updating their system and were unable to help me and she told me to call back later and talk to the Technical department. OK, that means another 30 minutes fighting with that recorded message. DIRECT TV CUSTOMER SERVICE SUCKS!!! I'm switching to Dish network.

    0 Votes
  • Ga
    Gary Nov 11, 2008

    I still have the channel box from 3 yrs ago, I'm still waiting for the boxes and mailing labels.

    1 Votes
  • Jo
    Joseph Eden Nov 16, 2019

    @Gary I got the box but no label. Absolutely will not send me one cause I asked for the waybill/tracking number that’s on the ticket they were going to send me. It’s not hard. Each ticket info entered will automatically generate one if the label had indeed already been sent.
    I’ve worked for FEDEX and DHL. I’m familiar with the process. Although any one with common sense should know as well.
    ATT/DirectTV has done me wrong with changing my account and adding another persons phone installment plan to my account. When I pointed to the persons name didn’t match mine, they told me to refresh my screen and they took the name off but added the phone with my name. They’ve hung up on me whenever they didn’t have explanations. I’ve spent weeks on the phone with these corrupt pukes

    0 Votes
  • Vi
    VicitimofDirectTV Dec 15, 2009

    yes i do agree, i had similar experience with them...never received any shipping labels whatsoever...after a month took to the local us postal service and paid the shipping with signature confirmation. After 2 yrs 2 months received a letter from a collection agency demanding over $ 200.00 and asking to pay DIRECT TV in order to restore service.

    I called and spoke to couple representatives, before transfered me to their collection agency. There they put me on hold for several minutes before letting me know that those charges are legittimate charges and I have to pay them.

    No Consicious No soul No Ethics No Whatsoever committment to be true...I give them A NEGATIVE CRISIL RATING>>>>>>>

    0 Votes
  • Ca
    caruso Dec 18, 2009

    I have been searching what seems like all day, to find an address to send back my three direct tv receivers. They sent a box for two ( I managed to squeeze the third one in), but they didn't send a label. No big deal, I'll go online and get it. Nowhere, but nowhere does it say where to send this equipment. It does however, tell you what the consequences are if you don't return their equipment. It seems as though they would rather hit you with the consequences. Is evil lurking or are they just plain dumb? I'm just glad I ended up here; at least I know now from all the above comments that there's nothing more I can do but wait until I get a threatening call or letter from them. I'm just aggravated having spent so much time on this when I should be out Christmas shopping!!

    0 Votes
  • Ob
    obx lisa Apr 18, 2010

    i recently moved to a rental where the landlord would not allow them to drill holes so was unable to keep direct tv. i was told they would waive the early termination fee. they were also suppose to send me boxes to ship equipment back in. so far no boxes. I have called 5 times and found out 2 days ago they were delivered to my old address, then found out they deducted $449.06 from my bank account which put me overdrawn. I have talked to 5 different people since yesterday and they say they cant credit my account until They get their equipment back. They would have gotten it if they sent me the boxes 2 months ago when I first asked for them. oh and they ended up charging me the early termination fee too

    0 Votes
  • Ke
    kent phh Jun 17, 2010

    Please stand up together we can make a right thing
    We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
    We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
    We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
    Best Regards
    Kent Phh
    [email protected]

    0 Votes
  • Br
    browneyes45417102 Feb 22, 2011

    to all those who have direct tv receivers. i too had direct tv.. after i had to get on top of my house to remove snow that was interfering with my reception, didn't get any service with snow. it has been a long time and don't remember if it was before the contract was up or not. i let that service go. when asking what do i do with the receivers (3) they told me to keep them. i bought them. i will never go back to them for the dish collects snow and we get snow and i will never have to climb on my house again.

    0 Votes
  • Fe
    FEDEXGAL Jul 05, 2011

    send the returns to:

    0 Votes
  • Ch
    Cheryl Williams Nov 24, 2011

    My comments to direct tv wouldnt be printed.8 years as a customer. Got charged fora down grade. Now watching Macys parad4e on DISH. Great severice, great pictures and more channels for half the price.. Really appreciate the address cause Directs crap is packed and ready to go. Got fe.d up with the phone calls and no way to cancel by e mail. They know to discontinue severice when they get their crap back. As for bills, send one to Direct for every day they use the dish on your house for advertising.

    0 Votes
  • Pr
    prettynpurple85 Jul 08, 2012

    I WILL NEVER GO WITH DIRECTV AGAIN!!! I have called on 3 different occasions to get return labels and here it is 3 months later and still haven't received them. All I wanted to do was return my equipment and can't!! Guess I'll be stuck with it forever!!

    0 Votes
  • Rt
    RTL44 Jul 14, 2012

    My wife and I had our house on the market for 15 months. We finally got an offer and sold it. I contacted DirecTV 2 weeks before we moved to cancel and let them know we were moving to a location where we couldn't have satellite service and we needed to cancel. I never received the box to return the receiver and contacted them again. The agent told me to sign up for the mover's package. I explained that we couldn't have satellite service at our new house and he just went off on how that was illegal and that I should sue my landlord, etc. I told him I was not interested in taking my new landlord to court 1 week after moving in - or ever for that matter. This agent would not accept my requests and continued to try to force new packages on me. He then said I would have to pay an early cancellation fee unless a representative came to the new place to verify that we couldn't have service.

    Meanwhile, I updated my account information and removed my credit card from my DTV account file.

    The next week, a person came out to INSTALL NEW SERVICE. I refused and he left. Since that day (last week), DTV has called my house 12 times. They also charged my credit card $280 for the new MOVER'S PACKAGE even though:
    1) I did not have anything installed
    2) I had previously removed my CC from my account.

    Although I enjoyed their programming, this company is HORRIBLE. Their customer service is NOT customer service. It is SELF service and they simply will not listen to the customer.


    0 Votes
  • Up
    up north granny Apr 21, 2013

    I have to agree with everything I have read. I have the same complaint, when I call and my account information is confirmed I get cut off. They want to charge me $300.00 for not returning my equipment but I have not received any box or shipping labels. They blame FedEx. I am going to file a complaint with consumer protection and with my States Attorney office in Wisconsin. Direct TV should be run out of business.

    0 Votes
  • Ju
    Julia768 Oct 21, 2016

    I would NEVER EVER deal with DirectTV again. I ordered a bundle from an direct tv which as you know should include phone, tv and internet and we were to get one bill . When the tech came only tv service was installed when we asked about phone and internet. THe tech said we have to call the office he's here only for tv. When we called office we weree put on hold then transferred from rep to rep. A rep then gave telephone cos that they deal with AT&T which is not in my area and some others we were not f amiliar with. Verizon was the only in my area.. We had to call Verizon and then waited two weeks for internet and phone. We just cancelled DIRECT TV serivice September and they're saying we did not honor our contract and sent a bill for 500+. because according to them we did not honor our contract. They did not honor the contact we were paying 2 bills one to Verizon and one to Directtv for a total of $190 per month when we were told our bill would be $125 per month for one year. This never happened and numerous call to them.did not help. This company is unethical, lack integrity, seems they hire people that are just meant to string the customer along switching you from one rep to the other with the sole intent of frustrating you so that you'll give up . If customer rep does not work. Do not waste your time asking to speak with a supervisor they just repeat what the rep says. There is no resolution to your problem

    0 Votes
  • Ka
    Karen Rae Baker Mar 26, 2018

    I thought so too, until I realized I already had the return label! If you look at the shipping label that was on the box you received to return your equipment you will find a green arrow at the top of the label. Open It very carefully and you will find your return shipping label with all of the information Direct TV needs to return your items. SEE PHOTO

    0 Votes
  • Ju
    Julie Ann Conkle Dec 30, 2018

    I am beyond pissed. Has anyone heard of Kaution Satelite? Because that is who I contacted via their Facebook page to get the $35 a month TV service with Direct TV. After a few months and not being satisfied, I contacted this place again, saying I wanted to cancel. I was told if I waited six months, they would take care of the cancellation fee, and they also said they took care of the install fee. Well, Direct TV keeps telling me they don't know of this place. I said, well they should, since they contacted them for the install, not me. Now, I have not been able to contact Kaution Satelite since after Christmas, and the toll free number is no longer in service. Hence, I have been played. And I am ready to absolutely kill someone.

    0 Votes

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