Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

CVS Pharmacy / wrong medication

555 Broadway Suite 1054Chula Vista, CA, United States Review updated:
5
Contact information:
Phone: 619 420-7808
The doctor prescribed Promethazine-Codeine Syrup. I was given simple Promethazine Syrup.

I couldn't understand why the cough syrup was not effective until I looked at the label and realized it did not read "Codeine". When I called they were very apologetic and asked me to bring in the bottle so they could correct the mistake.

My question is "What if they had given me something I was allergic to?" I'd sure like to see some sort of double- or triple- check done on these medications.
0

Comments

Sort by: UpDate | Rating
Sp
  5th of Aug, 2009
Agree Disagree 0 Votes
Simple mistake, there are a lot of double checks, but when they are busy, mistakes can happen, in this case, it was a simple mistake. Personally, when I (pharmacy intern) fill a prescription, I pull the liquid bottle, fill it into the dispensing container, and then give both of the bottles to the pharmacist to cross check against what the prescription says.

Post your comment

Submit
CVS Pharmacy / CVS Health Logo CVS Pharmacy / CVS Health
Customer Service
Overall Satisfaction Rating

947 Reviews
CVS Corporation, Customer Relations, One CVS Drive
Woonsocket
RI
United States - 02895
+1 800 746 7287
View Full Information
     

Reply to

close
Send