CVS

ON Jan. 3, 2016 my doctors office called in my Rx but on Jan 4th CVS notified me they would not accept the Doctors office Rx because he did not personally himself authorize the call in, just his staff. I'm a diabetic and need this medication. It's now 24 hours over due. I worked with CVS to get the doctor to follow all their petty requirements. AT 5 pm the pharmacy staff notified me they had all the requirements of the doctor and that they would be logging in the Rx into the medical insurance computer. At 6 pm my wife went to pick up my blood test kit, as I'm on blood thinners and need to test 3 times a day. It's now 72 hours over due, and they said the kit as not processed yet. CVS states I must now personally come down to the store and sign a form for release now with Medicare part B. I will be 84 hours tomorrow morning without testing. Thanks CVS! All CVS cares about is policy, could care less about peoples lives. After I sign the release form, CVS could not say how long it would take before the blood kit would be released.

on 1-4-2016 I shopped at a CVS Pharmacy on State Street in Schenectady NY, Our extracare account includes a third name which is as follows:"Elizabeth Hussent". We have no one in our household by that name. The account is linked to our phone number and extracare card. I have had concerns about identity theft and want to have this name removed and also bring it to the attention of the police department and the Identity Theft Center.

my wjfe when to the store a week earlier to drop a prescription and pharmacist explain to her that he will not do it because she have a refill to finish it so, she come back this weekend 01/03/2016 to drop the prescription and pick up the refill, while she was on line one the cashier Aysha she not was doing nothing my wife ask her y she will like to do the prescription while she will wait for the refill up suddenly the pharmacist Sam ask my wife when she will like to pick up the prescription my wife explain to him that she have a refill to pick up and he talk herthat she don't have no refill for her when my wife try explain to him about what happen his start screaming and yelling on her that hi will not de do her prscription and no even her refill that if she can go to any other pharmacy oh even to wellness oh Walgreen, Aysha then said that my wife just drop the prescription over the counter and said do it ( CVS # 144)

Cvs hialeah is the worst managed pharmacy I have encountered. They are out of control... Calling to refill prescriptions you can call and they answer and either be put on hold and they never pick up again or you get disconnected. When you go and pick up medication then they inform you they had to order something they didn't have... Not even a call. They tell you will be there in 1 day come back... Doesn't come in go back the next day it is still not in. Then they find they had a delivery and it was still in the boxes on the floor. I had a procedure done and retired medication tight away... It took them 5 days finally to get this medicine and I had to leave on a trip. The medicine was priced over 400usd and the insurance company would not pay and I agreed to pay for it... Well I had to leave never getting it and ended up buying it over the counter in another country for 16usd. I think this store needs someone to go in and review their process as, they do have high volumes and lots of activity. There is no one from what I see and I actually do this for a living organizing operations. Something has to happen if they want to maintain their clients. If you deal with this place and don't have high blood pressure you will be you by the time you leave.

My friend found some hair loss products on the website www.cvsonlinepills.com. He ordered 5 bottles and paid about $300 for the order and fast shipping. The seller hasn’t even confirmed the purchase, but my friend didn’t worry. But when he didn’t get the order, he understood that the company was fake and the seller deceived him. He checked email address and it was fake. No idea how to contact this man and claim for refund.

my name is hilton hill of kernersville, n.c. on 11-18-2015 i was out of town and had forgotten my medication, so i went to the cvs in troy, n.c. for help as a customer for a long time there was where i went for help in my matter of medication as i spoke to the lady in troy about i needed 6 pills to hold me till i could get back home, and boy what bad service i got. her answer was your ins will not pay, yes i know but i got to have the medication, now this was the other answer she gave was we will have to charge you $50.00 for three pill.s of brilinta, boy that was not the answer i needed, i also needed three metoprolol, as time went on the price went up, now this was the lady in charge of your store which has a bad name in troy for poor service, as time went on i was getting mad, so i walked out, with no medication for my heart, and your employee cared less if i died or not. i drove 7 miles to wallmart and they were great they sold me the 6 pills i needed for $12.50. i have been a customer of your company for many years, but if your peple do not care about my life i am vere sorry i do not need that kind of service, that lady needs to find her a job some where in life that does not lay in her hands of others people live, s. sorry but i have 5 children, 11 grand children, 1 great grand child, we are going to walmart for there service, they show they care for there people. thanks for your time in this matter no longer a customer of cvs.

I just want to complain about CVS Pharmacy pretending to care about my health by stopping tobacco sales. However, you walk into the store, and the first aisle or two are totally full of liquor. Isn't liquor bad for my health too? I just don't understand the thinking behind this. I do know that because of their decision not to sell tobacco, I will never step foot into another CVS. Not because I would buy tobacco there, but because of the hypocrisy of it all. I am extremely disappointed in the way they are tricking people into thinking they are "looking out" for them and their health. I am VERY offended that CVS thinks that I (as well as the general public) am too stupid to see what they are doing. I just want CVS to acknowledge my concerns. I do hope to hear back from you. Thank you for your time.

I spend a good deal of money at CVS. They gave me a 30% coupon. After shopping for $234, they did not give the discount. I opted for the discount to be sent to my card, The Key West Truman Ave store said that it did not transfer. I showed them the e mail This was not good enough. The next day I printed out the confirmation of the transfer. They still said no good ? 'Jesse James

It seems if this is happening where I'm formally complaining it's pretty bad. Last stop or end of the road where you take one last try to have faith, honesty and compassion in people for not only a customer but another human being . I take a controlled substance and need to personally pick up my prescription every month. Six months ago I dropped off my prescription and asked how long the wait would be. The tech said "oops, we don't have any in stock. How about I call another CVS? I replied "great, thank you". After a few calls she found my prescription a few cities away. I was happy. She handed me back my prescription and I looked at her puzzled. She then told me it was my job to drive there and get it. What? I thought I was the customer? Lol I have been a customer for 20 years and for the past 7 years picking up the SAME medication. Anyhow, I picked it up and it was substantially cheaper. I asked why? The tech shrugged and stated don't complain haha Two days later I felt dizzy at work. I ate lunch and still felt dizzy. About an hour later I got so dizzy I passed out. I called my doctor and he took me right away. My co worker drove me to the doctor. The doctor asked about the meds. I took. I told him about the CVS saga and he asked to see my pills. He stood up angrily and told me the other CVS filled my script with the wrong meds.! I was supposed to get time released and they gave me full strength ! The doctor gave me a new one and told me he would be calling CVS. He then told me to give them the old one. Upon arrival they "miraculously" had my medication . I took out the old or wrong script and before I had a chance to speak the tech said he couldn't refun my money. I couldn't believe it. I ask why?! He had the audacity to tell me if I wanted a refund, I had to drive to the other CVS! I told him they almost killed me and I'm not making an issue out of it because I'm not like that. I believe it could have been an honest mistake but now he is being ridiculous. He ignored me. Just as he was to call the next person I asked him a question., , , , I have to drive to pick up my script because it's a controlled substance. One script per month. Any more is against the law - and I'm leaving with 2 SCRIPTS! He said, I know . Unbelievable So here I am today I go in with my Script and he tells me he is out. He asks "you want me to call?" Lol omg I said NO ! And asked when is it going to be in. He tells me Nov 4. My two choices ; drive across town for my script(right one?), or go three days without my meds. !? 33 years working with the public it is sad the poor customer service and uninterested responses from the techs who shouldn't be working on the medical field with people. Save those spots for people who want to make a difference or even save lifes. These individuals have no regard for anyone. I think making a customer drive to a CVS 35 -45 minutes away is unacceptable. We are in a technological age. How about a printout of customers who have the same medications EVERY MONTH AND ORDER ACCORDINGLY? 7 years of the same meds and I have to cross my fingers when I go to CVS? I am a mother of four, full time HS teacher, college student, and business owner. It is inconvenient to drive to the doctors every month but CVS makes it almost impossible to make it convenient for the customer in any way.

My husbands prescription was faxed over from urgent care around 7:20 pm. Oct. 19/15. We wasted a little time in town. Came through drive through, not really expecting it to be ready yet. The lady (Joyce) in which we both have dealt w/ before, very, very rude! Said, oh that won't be ready for another hr. We were SUPRISED @that ! 3 cars in parking lot, no one but us in drive through. We both said, an hr ? Shocked. She said yes, it's only the 2 of us here & we are very busy! So we went in to wait. No one there waiting. I thought I'd get my flu shot while I was there. I was completely refused! Again, another lady said, we can't, it is only the 2 of us here & we are to busy! I also don't think they can count cus, there were 3, pharmacist, rude Joyce @window & woman that refused me a flu shot on register. I said, ok, well, we will be here waiting for his prescription. We sat down. Maybe 20 min. Later a guy a son dropped off a prescription, Sat next to us & was called up for it w/ in 10 minutes! What the heck? My husband & myself were feeling horrible while waiting but, had too, he needed his med! So I walked up, for them to see we were still waiting! So the register lady reasked our name. Walked over, there it was, in bin & who knows how long, well, Joyce knows! Cus, she made comment to lady who took out of bin, that we didn't have insurance info & didn't know if we were paying cash? We always seem to have insurance issues here! It took another 20 minutes to get that all straightened out! & during the whole time we were there ( probably over an hr) all, all 3 ! of them did nothing but complain to each other how it's only the 2 of them ! (So that was the short version! ) Also, we both thought it was just us, Joyce was rude too but, no we have seen / heard her several different times be very rude to many others! She probably shouldn't be dealing w/ customers! I returned to pick up my auto refill jus a few days later on the 24th. I saw all 3 same women, uuuhh... but an added young guy @register very nice. Got my med & asked for a flu shot again. He said, I would have to go to prescription drop off. ( no problem) but, apparently it was, same lady that refused me a few days ago, said, it would be a least a 45 min. Wait, this time only 1 person inside that was rt behind me paying for her med. I said, 45 min. ? She said yes, we were swamped this morning. (It was after 12), I said, yeah, that's what you said last time when you refused to give me one. I also said, they should probably take down ALL those ( get your flu shot here) down ! I walked out, went to Walgreens, switch my whole families prescriptions over to them, got my flu shot & out in ten minutes! So I hope there wasn't any problems that would just happen to come up cvs switching my info! I don't know, maybe because it could be jus 2of them there! Oh by the way, @Walgreens, there really was only 2 young girls there! They were professional, nice & again I was out in 10 minutes a happy customer! Tired of horrible service, lissa & Robert Hayes

I am complaining about the Isis/Al Qaeda head pharmacist in the Prosper, Texas store that has a serious customer service problem. I've had numerous problems with him concerning my medication refills. He also would not fill my epipen prescription because he said the script was a copy.. It was not! I will never shop at or fill my prescriptions at CVS again, too many rude foreigners working there, and most are incompetent and lack a complete understanding of customer service.

I will never buy another thing at CVS! I recently had to purchase (cash sale) Sotalol for my dog who has a congenital heart defect. I called around at the advice of my Vet. CVS was going to charge me $69.99 for 30 80mg pills. Okay, so let's give Walmart a shout just to compare...$4.00. Are you kidding me? I also called Walgreens and they are outrageous as well but not as bad. They were only $28.99. Mind you people, this is a generic drug. It's all about the bonus isn't it CVS?

I picked up a prescription yesterday at the CVS #0921 in Shorewood, IL for 90 Dexilant tabs. Normally they come in a bottle that is 3.5 inches long x 1.5 in diameter. I picked up the package, went to my car and opened it and found that they had put them in a much smaller bottle about 3/4" in diameter and it was filled to the brim. I immediately counted the content and it only had 75 pills. These pills come from the manufacturer in a sealed bottle of 30 so there is no way that they accidently shorted me 15 pills because they have to open 3 of the bottles to fill my prescription. These pills cost over $8.00 per pill. I went back into the pharmacy and asked to talk to the pharmacist and explained they shorted me on my pills. He apologized and recounted them and said yes it was short 15 pills and refilled the pills in the larger bottle that they should have used in the first place. The last 2 times I have picked up my prescription they have also been overcharging my copay by $17.45. When I asked them each time they said that my primary insurance must not be paying as much as they previously were. I verified with my insurance carrier that I should only be paying $20, not $37.45 for my copay. Someone needs to keep an eye on this pharmacy because they are definitely trying to cheat the consumers.

People, be careful and run from the company www.cvspharmacystore.com. I have ordered medications from them, but the order was marked as shipped. After that I didn’t get any information about the order and I wasted my time. This company has misled me and I don’t know how to get refund now. I simply didn’t get their contact details, but they avoided all my messages, which have been sent through the website.