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1.4 3335 Reviews

CVS Complaints Summary

283 Resolved
3036 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3335

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5:45 pm EDT

CVS unethical behavior

March 8, 2016 9pm helped by: eneida (ripped off actually)

Reg#01 trn#0405 cshr#0833327 str#9508 @ 1835-c newport bl.
costa mesa, ca
[protected]

After a rough day, thinking cvs would have a good deal on vodka and thinking I had found such deal my experience checking out was so horriffic I will never go back and will continue to tell anyone and everyone to keep my experience in mind if they are in any cvs store.

Paying close attention to the most dishonest "sale price" shelf advertising I brought my purchase to the counter. holding up the line which was suddenly much longer I handed the cashier a $20 bill, she remained waiting for me when I asked what the change amount was and she said.03 cents, I handed her the.03 and she asked for $10 more, and without thinking I handed her another $20 bill, she gave me two $5 bills. realizing immediately something was very wrong I asked what I had been charged she responded $28. thinking someone had not made changes to the computerized product information as the signage indicated she disputed my correctness, at which point I asked for a cancellation and refund immediately. she siad she had to call the manager, I said great and she asked me to step aside to wait for him. i'd brought up the shelf signs, which he also disputed, walked me over to the register she was at for her to refund my money when another young girl stepped in to start using this register, the original cashier had opened a new register and she told the new cashier to refund my money. this girl refunded me a total of $18.30 when I said, no, I gave the other girl two $20 bills and she had handed me only two $5 bills as change. then the manager was called again and agreed to count the drawer which I was fine with, certain it would be $10 over, which he proceeded to inform me that it was not. I showed him the receipt where it clearly showed cash taken in was $40 and even at $18.30 I was still owed my $10 to which he informed me I would have to return to speak to the gm for anything further to take place.

The entire experience was dumbfounding and wrought with questionable practices and was just the thing to leave such a horrible taste in my mouth the immediate feeling from me was to get away from this place and these people and find another place to make my purchase and listen to my story which would explain the disturbed look on my face and why I couldn't stop shaking my head and saying "I can't freaking believe what just happened!"

I have since had two people i've come across who have had equally nasty experiences at cvs and who choose not to shop there. I myself will go anywhere but there and only now feel up to the task of bringing up the incident to management. a reimbursement I feel is not likely. going through dishonest unprofessional employees further disputing the facts, when they could have taken my name and phone number and had someone in charge contact me for resolution. not refunding my $10 is an insult, they will loose much more in the end as I will make sure.

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Wine Is Good
Wine Is Good
, US
Aug 13, 2016 3:42 pm EDT

First thing, never, ever removed a shelf sign. That is not your proof of a wrong price. Once you remove the sigange, your proof vanishes with you.

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T
2:03 pm EDT

CVS manager service

I am writing to express my outrage and equal concern about the capacity of adequate decision making, leadership, and empathy on the part of an individual hired as a Manager at your CVS Hollywood Galaxy store- her name is Karine.

My colleagues and I who are from New York attended a wedding in Costa Mesa on Sunday, May 8th. Naturally, we used the remainder of the day to visit friends in Glendale and sightsee and patronage several business on and around the Hollywood strip. One of my colleagues is 8 months pregnant needed to use the restroom. We politely asked the Manager on duty, Karine, if she alone could use it. Not only did Karine refuse a very pregnant woman the restroom, she also gave an extremely rude and stark comment that shocked our group to the core. After being denied access to the restroom my other colleague asked, "will you really send a very pregnant woman across many streets to another restroom?" Karine answered, "it looks like she needs to walk!"
Not only does Karine not embody the CVS brand of service, she is an offensive representation for CVS, the entire Hollywood Galaxy branch and the team she leads. She is also a disgrace to women. She had no empathy or concern for another human being/customer. Never has my colleague been made to feel so ashamed for being a pregnant woman until visiting CVS.

I truly hope and expect that this message gets forwarded through the proper channels and gains the attention it deserves. I equally expect that Karine gets the maximum retribution as penalty for her repulsive behavior. How can she teach quality customer service and lead her staff in service application efficiently if she has no idea how to treat people herself?
After spending some time around the Hollywood area after dark, I understand that it is a challenging area, however, every customer should be treated with respect and courtesy as per the CVS brand. Even if there was a bathroom regulation in place, which we were not made aware of, policy should be exercised with good judgement, civility and case by case. At all times, vulnerable populations should be shown "extra care".

I can be reached at [protected]@me.com or [protected].

Thank you,
Tiffany Bailey
Loyal CVS customer

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Wine Is Good
Wine Is Good
, US
May 12, 2016 3:08 am EDT

Every CVS has a public restroom (Men AND Women's) so there is no need to ask if you can use it. I find this hard to believe.

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12:23 am EDT
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CVS refuse help treat my pain

I work in CVS minute clinic in Naperville IL. this afternoon seeking treatment due shoulder injury... after filled out all personal information ...doctor finally showed up from lunch break...
She asked me who is my current doctor..then told me she can't help me because i have medicare insurance ...  I told her  ok..I can pay from my own pocket if she can not accept my current insurance...I am in pain and need her help.. she said sorry ..unfortunately, she can not help me because  i have medicare? doesn't make sense to me...
I am extremely disappointed and felt abundant from a doctor who suppose to help her patient...I work out with my pain and suffer ...  

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Wine Is Good
Wine Is Good
, US
May 09, 2016 7:52 am EDT

Do they take Medicare? There may be federal or state policies against treating Medicare patients. You work there, find out.

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10:47 am EDT

CVS my scripts.

Every time I go to the pharmacy they never have my pain meds. I went in yesterday the 27 of april. They said it won't be there till monday the second of may, so I have to suffer with my chronic pain. I'm getting so ducking tired of it. The pain meds should be always in stock. Medicines doesn't expire that fast. I'm not the only one that has this issue. I'm 61 and need this med. I'm disable so it's hard to run up there all the time. Get your # together. My script is an opeid. Man oh man this is a pain in the #. I've written before about this, seems to me you don't give a damn.

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Wine Is Good
Wine Is Good
, US
May 02, 2016 9:44 am EDT

Your script being a narcotic is the reason for the shortage, not the expiration. Narcotics are HEAVILY controlled by the government, and pharmacies are limited on the number they can order, keep on hand, and dispense in a monthly period. They keep a log of every order and fill in the safe with the drugs. If they are out, they can do nothing about it until their next order. Complain to the DEA and for this problem. It is thiri fault, not your pharmacist.

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5:36 pm EDT
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CVS prescriptions not in stock

For the second time this week, in trying to refill prescriptions, I have received a text message that the drug in question is not available and they will have to order it. first it was a drug that I take for spinal stenosis — generic clonopin. (friday 4-15-16 4:42pm text message was received) yesterday, I tried to refill a ventolin inhaler and received a text this morning (4-19-16 @11:25 a. m.) that this was not in stock and could not be filled at this time, they would text me when it was ready. when I was at the pharmacy a few weeks ago, the clerk asked me if I wanted his particular rx refilled and quoted a price of $200+ dollars. I told them "no, not at that price." what I didn't realize was that I was only in the middle of a 30 day supply. now, why would a tech ask if I wanted a refile when it was not due? i've never had this happen before in the 5 to 6 years we have been using cvs? my husband, who is an at&t employee, called them back a day or so later and asked them to check on the co-pay for that rx, and they told him $30.00. we called last night to check on the generic clonopin and it was finally ready and requested the refill on the ventolin, then I received the text this morning that it would need to be ordered. they would send a text when it was ready. this is not the first time we have complained about this particular pharmacy. this inhaler is a generic for albuterol which is a common drug for asthma and other lung conditions. shouldn't this be a shelf ready drug? we didn't have half the problems that we have experienced since using a local pharmacy. we also get text that drugs are ready that were supposed to be canceled due to changes in prescriptions. this happened just last week and I told the pharmacy to remove it from my drug list 2 months ago.

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Update by Lisa McCuiston
Apr 19, 2016 5:42 pm EDT

For the second time THIS WEEK, in trying to refill prescriptions, I have received a text message that the drug in question is not available and they will have to order it. First it was a drug that I take for spinal stenosis--generic Clonopin.( Friday 4-15-16 4:42pm text message was received) Yesterday, I tried to refill a Ventolin Inhaler and received a text this morning (4-19-16 @11:25 a.m.) that this was not in stock and could not be filled at this time, they would text me when it was ready. When I was at the pharmacy a few weeks ago, the clerk asked me if I wanted his particular Rx refilled and quoted a price of $200+ dollars. I told them "no, not at that price." What I didn't realize was that I was only in the middle of a 30 day supply. Now, why would a tech ask if I wanted a refile when it was not due? I've never had this happen before in the 5 to 6 years we have been using CVS? My husband, who is an AT&T employee, called them back a day or so later and asked them to check on the co-pay for that Rx, and they told him $30.00. We called last night to check on the generic Clonopin and it was finally ready and requested the refill on the Ventolin, then I received the text this morning that it would need to be ordered. They would send a text when it was ready. This is not the first time we have complained about this particular pharmacy. This inhaler is a generic for Albuterol which is a common drug for asthma and other lung conditions. Shouldn't this be a shelf ready drug? We didn't have half the problems that we have experienced since using a local pharmacy. We also get text that drugs are ready that were supposed to be canceled due to changes in prescriptions. This happened just last week and I told the pharmacy to remove it from my drug list 2 months ago.

LisaMcCuiston

C

Update by Lisa McCuiston
Apr 19, 2016 5:37 pm EDT

For the second time THIS WEEK, in trying to refill prescriptions, I have received a text message that the drug in question is not available and they will have to order it. First it was a drug that I take for spinal stenosis--generic Clonopin.( Friday 4-15-16 4:42pm text message was received) Yesterday, I tried to refill a Ventolin Inhaler and received a text this morning (4-19-16 @11:25 a.m.) that this was not in stock and could not be filled at this time, they would text me when it was ready. When I was at the pharmacy a few weeks ago, the clerk asked me if I wanted his particular Rx refilled and quoted a price of $200+ dollars. I told them "no, not at that price." What I didn't realize was that I was only in the middle of a 30 day supply. Now, why would a tech ask if I wanted a refile when it was not due? I've never had this happen before in the 5 to 6 years we have been using CVS? My husband, who is an AT&T employee, called them back a day or so later and asked them to check on the co-pay for that Rx, and they told him $30.00. We called last night to check on the generic Clonopin and it was finally ready and requested the refill on the Ventolin, then I received the text this morning that it would need to be ordered. They would send a text when it was ready. This is not the first time we have complained about this particular pharmacy. This inhaler is a generic for Albuterol which is a common drug for asthma and other lung conditions. Shouldn't this be a shelf ready drug? We didn't have half the problems that we have experienced since using a local pharmacy. We also get text that drugs are ready that were supposed to be canceled due to changes in prescriptions. This happened just last week and I told the pharmacy to remove it from my drug list 2 months ago.

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PharmD2018
, US
May 14, 2016 10:01 pm EDT

Ventolin goes on shortage a lot. Yes, it is a very popular drug...usually among the most popular drugs that a pharmacy dispenses. But it's not like you can blame CVS for this, they obviously want your business, they just didn't get enough in their order.

W
W
What's wrong with you?
Coldtown, US
Apr 19, 2016 6:36 pm EDT

Can you post your story a forth time?

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1:02 pm EDT
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CVS oxycodone

I carried a prescript to store #4655 and it was for 5 milligram oxycodone and my prescript was filled with 10 milligram oxycodone and I took 90 pills not knowing my doctor had not changed my prescript and he found that I was taking way to strong of meds and wrong prescript in which he had wrote me I did have some side affects and did get sick from it . I have spoken with a David Lareau and was ask to call him back on 3/21/2016 and have called every day this week and he has not returned my calls please answer me why? My name is Brenda Cagle telephone number is: [protected]
Thank You

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Wine Is Good
Wine Is Good
, US
May 09, 2016 7:54 am EDT

If you doctor did not change your script why is this a complaint against the pharmacy? They fill the script as it is written. Did you know you can cut a 10mg pill in half to make it 5mg?

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12:59 pm EDT
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CVS oxycodone

I carried a prescript to store #4655 and it was for 5 milligram oxycodone and my prescript was filled with 10 milligram oxycodone and I tool 90 pills not knowing my doctor had not changed my prescript and he found that I was taking way to strong of meds and wrong prescript in which he had wrote me I did have some side affects and did get sick from it . I have spoken with a David Lareau and was ask to call him back on 3/21/2016 and have called every day this week and he has not returned my calls please answer me why? My name is Brenda Cagle telephone number is: [protected]
Thank You

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10:11 pm EST
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CVS filling prescriptions

I have used CVS Pharmacy for 5 or 6 years. Trying to get prescriptions filled even with 24 hr notices is a pain in the butt. The prescriptions that I have to have my doctor's approval is even worse. Last week I called CVS and asked to have two prescriptions that needed my doctor's okay to be refilled a week ahead of time. Went in to pick them up 36 hours after calling them in and the request was never submitted to the doctor. I was assured that they would fax another request in (they always blame the doctor's office) and that I could pick them up the next day. Friday came and went - no prescription. Naturally it was to late to fax another request since it was after Doctor's hours. I ended up being without this medication for 10 days. Recently I went to Florida for an emergency..had my doctor transfer my prescriptions to CVS in Florida. When I returned home CVS assured me that all of them had been transferred back to Georgia. Guess What! Not! Went in to pick some up and they had been filled in Florida. Had to wait for them to get backed out down there and sent back to CVS in Georgia. Had to wait in line or come back and pick up later which is an inconvenience. CVS assured me that they had all meds transferred back. Not! They never have the prescriptions ready unless you call a week ahead and then sometimes they aren't. They never have enough help..you are always waiting, waiting and waiting. I'm seriously thinking about changing to another pharmacy. In fact that is exactly what I'm going to do.

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Update by nothi31
May 17, 2016 5:38 pm EDT

The Doctor's office stipulates that the pharmacy has to fax in a request to have some refills authorized. The doctor's office also requests that the patient does not call their office for refills. The problem is the time line on when a electronic fax is sent to the doctor's office. I do not know the procedure for s this to occur, however, it shouldn'r take 10 days and that is how long it took to get a refill and only finally after I called my doctor. They stipulated that CVS never sent a fax. I know, I know it's pass the buck from one to another...My doctor's office is 30 miles away, I can't go and get paper scrips every time I need a refill.

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Wine Is Good
Wine Is Good
, US
May 23, 2016 11:12 pm EDT

Faxing is all done electronically these days. They literally click a mouse on your script profile to send the fax to the doctor. I know that things have changed as far as pharmacists being required to request refills, and there are many petitions to change this policy. My husband is a heart patient, and I have already informed his doctors that I will not allow him to go without medication due to these policies. I took a proactive approach to make sure that I call the doctor each time a refill needs faxed to the pharmacy, and I hound the crap out of them. So far that has prevented any issues with his medication. Try that. Remember, your doctor works for YOU, not the pharmacy, and if you remind him that his fees get charged to you, and you are the one he answers to.

Wine Is Good
Wine Is Good
, US
May 09, 2016 7:58 am EDT

The same thing will happen with any chain pharmacy. Use a small, hometown pharmacy where they have time to physically fax or call your doctor. All chains use electronic faxing and unless there is a script issue they are not going to call your doctor. When they fax, YOU need to call your doctor and have him contact the pharmacy. At my pharmacy, we fill over 400 scripts per day, and we are not a 24 hour pharmacy. With that many scripts, we do not have time to call your doctor and wait on hold. You need to be proactive here. It is YOUR responsibility to get your doctor to respond. Otherwise, go to your doctor and get paper scripts so you know they are there every time.

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3:20 pm EST

CVS manager store 3643

I drove my daughter to the CVS 3643 on Union Cross rd in Kernersville NC, for her first ever job interview. I waited in the store while she had her interview. 1st the manager didn't even conduct the interview, 2nd I witnessed the store Manager Lisa verbally "abuse" two female employees...to the point of tears. She was beyond rude to customers and said thing in front of customers that should have been taken behind closed doors. I watched the young lady working the cash register ( very polite and professional and very helpful) run from tasks in the rear of the store back and forth to the register all while the manager worked in the front row, never once acting like she would help. When the young cashier asked if manager could watch the register while she used the restroom the manager refused. When my daughter came out of interview I informed her there was no way in hell I would allow her to work for such a horrible place. I will never again spend one single dime in a cvs store...I will go out of my way and drive miles before I stop at a CVS.

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6:59 pm EST

CVS pharmacy-customer service

We have lived in Pontotoc, MS for 3 years and we have had our prescriptions at CVS since we moved. The pharmacy staff is rude, unfriendly, and unhelpful. In fact, they are arrogant and smug when a problem with a medication arises. This needs to be corrected immediately. We will be taking our business elsewhere.

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9:30 pm EST

CVS unethical behavior

CVS2 employees that one works the night shift and the other works days at the Pharmacy. These 2 employees ganged up on me cause I got mad cause when I asked for a certain size needle for my diabetic uncle he first made a false statement and said I need a prescription for that size.. Then treated me like a drug addict and started telling customers about this situation. I feel uncomfortable now every time I go in CVS and see them working. Please do something about this. I really want this to stop. Mark.dzendrowski.[protected]@gmail.com [protected]

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11:05 am EST

CVS extra care card

Is there any person at CVS that can explain to me why CVS ExtraBucks that were sent to my Extracare card by the corporate office on February 5, 2016 were not on my card as of last night when I went to make a purchase?
This seems to be a recurring theme by CVS. For example I received an email on February 5, 2016 reading I had $5.00 ExtraBucks that I need to use before February 16, 2016 or they would expire. When I went to the store the ExtraBucks were not on my card. Calling your customer service number for help was USELESS. First I was told there was nothing on the card. When I explained I received the email I was told the ExtraBucks expired the end of January. Over the fourth-eight minute phone conversation I was put on hold several times while the customer service representative was checking into the problem. As my aggravation escaladed I asked to speak with someone else who could solve the problem. I was put on hold and waited until the call was finally disconnected by the CVS customer service representative.
Calling your corporate office was just as USELESS. I was told the $5.00 ExtraBucks from the email and an additional $5.00 ExtraBucks were being put on my card and would be available to use forty-eight hours later.
There is an old joke about ‘how far you can lead a [censored] without a rope’ - I really feel like the [censored].

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11:10 pm EST

CVS prescription refill request

Hi, I need my prescriptions filled asap I am currently on specialty pharmacy care and I have to have my antibiottics asap I have been summited heavily and I need accuracy in the name brand medicines that I require and my medicnes cant be subistuted with childrens dose .I need my issue improved asap .Mrs Treasea my pharmacy tech has messed up with us every time since I came back to Cvs and I need better service. I don't have the patience that I used to have and I need her out of my service.
Thank You
Connie Lee Woods
[protected]@gmail.com
Phone Number [protected]

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ENOUGH Please- I'm The GOOD Guy
Nevada, US
Mar 04, 2016 10:42 am EST
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I agree with you. Pharmacy's are getting out of control and they are Hiding behind their license's to not re-fill you for any reason they wish. I've been with one pharmacy for 61/2 yrs. close to my home and then one day drop off my scripts to be filled as usual they hand me my scripts back and they told me they are out of them., their supplier has been shorting them. THAT'S B.S. Especially the meds I'm on. for a broken leg with 2 titanium plates & 20+ screws holding my leg together along with needing a new knee on top of other issues they the pharmacy can treat you like that is Insane. So I feel your pain Connie.
Good luck and I had the same issue with pharmacy's bad attitudes and the run around/.
I wish they all would change.
yours truly,
The Good Guy

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8:41 pm EST

CVS lack of meds

On January 27, 2016 I took my script for Focalin to CVS at West Blue Ridge Drive, Greenville, SC 29611. They did not have it, nor would they have it till Wednesday, 2/3/16. Today, January 28, 2016, I took my new script for Lyrica and they did not have any but to come back at 3 tomorrow (Friday 1/29/16), . I have been doing business with this store for 26 years and have never seen such shoddy business. The Lyrica is for severe pain in my hip and legs and I am still in pain because CVS did not have it. It used to be fun to go there because of all the people that worked there, BUT they are all gone. I know absolutely no one! They seem like they enjoy talking more than handling customers. After my Focalin comes in next week, i WILL BE CHANGING PHARMACIES. I appreciate almost 26 years of GOOD serv- ice now that comes to an end. Too bad this highly educated teacher of 48 yrs has to do this. If I offered bad service like this to my families, I would lose students. Run a reference, CVS, for Janie Turner Miller-Ferrell, to see who you are dealing with. Also, take a look at how much I have spent there over the years. If all your stores do business like this, wonder how long will even be around?

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1:19 pm EST

CVS manager

Cvs pharmacy Manager Neil Mclaughlin is an alcoholic and a home wrecker getting intimately involved with coworkers with families. it is hard to believe a company like CVS would employ a manager with such poor character and morals for any kind of management or supervisor position management should know there company ethics policy and be held accountable and have some self control with other employees

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Badstorepeople
, US
Jan 30, 2017 10:01 pm EST
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Same problem, when the manager Neil isn't feeling up co-workers and acting inappropriate he's hitting on my girlfriend or staring at her. Its getting annoying . He's quite rude and obnoxious. Im surprised action hasn't been taken against him

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3:50 pm EST

CVS new site not compatible with neighborhood

Residents prefer local grocery to national chain pharmacy at Point Loma shopping center at the location of the former Fresh & Easy in the small shopping center at 955 Catalina Blvd, San Diego. There are three existing CVS pharmacies in the Peninsula: at 3950 W. Point Loma Blvd. in Midway Towne Center, Loma Square at 3327 Rosecrans St. and 4949 Santa Monica Ave. in Ocean Beach. There is a sense that CVS will be virtually boycotted if they move into the old Fresh & Easy location. We want a grocery store - not a pharmacy next door to a long established, local, independent pharmacy.

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1:06 pm EST
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CVS cvs extracare card

On 1/2/16, I went to CVS to purchase a few items and I had $4 off $20 coupon offer on my card when I went to use it, the coupon offer was not there. I knew I sent the offer to my card. I emailed CVS and they said on 12/31/15, someone on North Carolina used that offer. I live in Florida. Then today, I logged into my account and the CVS extracare card on the account wasn't mine. Also I haven't been getting email offers from CVS since end of September. Someone has been using my account and phone number. This is identity theft. I didn't write down the extracare card of that person. But I know the store they purchased from in North Carolina. This has been going on since October and I didn't noticed until this week. That person has used up many of my coupon offers. This is the store they purchased from. Store #3523 274 NORTH MAIN STREET. MOORESVILLE, NC 28115

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9:31 pm EST
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CVS extremely slow rx fill on needed medication (4 days late)

ON Jan. 3, 2016 my doctors office called in my Rx but on Jan 4th CVS notified me they would not accept the Doctors office Rx because he did not personally himself authorize the call in, just his staff. I'm a diabetic and need this medication. It's now 24 hours over due. I worked with CVS to get the doctor to follow all their petty requirements. AT 5 pm the pharmacy staff notified me they had all the requirements of the doctor and that they would be logging in the Rx into the medical insurance computer. At 6 pm my wife went to pick up my blood test kit, as I'm on blood thinners and need to test 3 times a day. It's now 72 hours over due, and they said the kit as not processed yet. CVS states I must now personally come down to the store and sign a form for release now with Medicare part B. I will be 84 hours tomorrow morning without testing. Thanks CVS! All CVS cares about is policy, could care less about peoples lives. After I sign the release form, CVS could not say how long it would take before the blood kit would be released.

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PharmD2018
, US
May 14, 2016 10:10 pm EDT

Blame medicare...Not CVS. It's not CVS' fault that medicare has such hindering rules and regulations such as this. If it was up to CVS, who definitely likes $$$$$$, don't you think you'd have had your prescription within the first hour? After all, this is a business.

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7:25 pm EST
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CVS unauthorized name on account records

on 1-4-2016 I shopped at a CVS Pharmacy on State Street in Schenectady NY, Our extracare account includes a third name which is as follows:"Elizabeth Hussent". We have no one in our household by that name. The account is linked to our phone number and extracare card. I have had concerns about identity theft and want to have this name removed and also bring it to the attention of the police department and the Identity Theft Center.

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1:42 pm EST
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CVS mistreated by cashier pharmacist "sam"

my wjfe when to the store a week earlier to drop a prescription and pharmacist explain to her that he will not do it because she have a refill to finish it so, she come back this weekend 01/03/2016 to drop the prescription and pick up the refill, while she was on line one the cashier Aysha she not was doing nothing my wife ask her y she will like to do the prescription while she will wait for the refill up suddenly the pharmacist Sam ask my wife when she will like to pick up the prescription my wife explain to him that she have a refill to pick up and he talk herthat she don't have no refill for her when my wife try explain to him about what happen his start screaming and yelling on her that hi will not de do her prscription and no even her refill that if she can go to any other pharmacy oh even to wellness oh Walgreen, Aysha then said that my wife just drop the prescription over the counter and said do it ( CVS # 144)

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SanSan0171
, US
Aug 30, 2016 1:29 pm EDT

If your wife speaks anything like you write, she most likely couldn't understand her babbling!

CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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CVS contacts

Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

cvs.com

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