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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Cell C reviews & complaints 2087

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R
10:52 am EDT

Cell C scam

Josef malema at cell c cradlestone is refusing to assist with a phone that was sold under false pretense. I was advised that the phone I selected is lte compatible. Now that the lte service is available I cannot access it due to the phone not supporting the service.

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6:56 am EDT

Cell C over billing despite limits set

I was currently with Cell C, and due to Autopage buying Cell C customers, when it came to upgrading my contract in the beginning of this year, I had to move to over to Autopage. I took out a contract with was a really good deal, but a friend warned me about there shocking billing habits. I took precautionary methods and set a limit on my phone. I bought an extra 500mb, totalling in 750mb for each month with a R50 limit which, once reached, they would soft bar my phone. A few months have gone by and i have every now and then increased my limit when needed. Last month my limit was set at R700, still with 750mb data limit. I received a bill for R3038, 08 for the month of August! I phoned customer care to enquire about this, as iI had specifically set limits on my phone to prevent this from happening! The operator said that the limits we set are never accurate and amounts could run past the amount of the limit set.

Firstly R100/R200 excess is understandable but the fact that my account has run over by that huge amount is UNACCEPTABLE. Just because YOUR service of limits is not reliable, DOES NOT mean i have to be liable for that account.

In a rage I phoned accounts and set my limit back down to R100 on Friday the 4th September. True as nuts, Autopage soft bars my phone as I have reached my limit.

Now you tell me, how is this service consistent! One month, you are happy to run my account into the thousands, and the next month, I can't even reached 4th of the month and you soft bar my phone!

I refuse to pay this account and demand a response. I will make your lives a living hell until my complaint is resolved to MY satisfaction!

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R
9:05 am EDT

Cell C network / sim card

For the past month I have tried in absolute vein to resolve a seemingly simple issue. I lost network on my phone and upon phoning was told that my I needed to re-register on the network-which I tried to do; this only after I phoned back 3 times in order to obtain this information. After a week of endeavoring to re-register but to no avail I was told that, it was, in fact, my sim card that was faulty and I would need to do a Sim swap. I advised the agent at the time that considering the sim card was faulty- through no fault of my own- I was not prepared to pay for it, to which they stated I would need to go to a Cell C store and they would resolve the issue without question. I went to the store. And was told unequivocally by a very incompetent individual, that if my sim card were faulty on a 'weekly basis' I would be responsible for the replacement thereof, as Cell C have no liability in this regard. I therefore did not pay for the Sim swap and left. I have subsequently spoken with countless individuals over the course of the last three weeks in an effort to try and gain a resolution-may i just add at this point-THAT IN SPITE OF ASSURANCES AND PROMISES TO PHONE/EMAIL/MESSAGE ME BACK- I have yet to received a call from Cell AT ALL. I have had to initiate every bit of communication at my own expense and time-having to reexplain the reason for my call every time in spite of providing my reference numbers for all previous calls/emails.I was then advised by a team leader (who of all individuals has actually been the most helpful) that given the circumstances he would agree to a free sim swap if I was prepared to get a sim card at the cost of R1. I have since done that. I phoned at 8 this morning to try and get it resolved. I was told it would be an hour and I would receive a call to have it resolved. 3 Hours later at 11:47 I phoned again and was told this time, that given the situation, they would escalate this immediately and it would be an hour and I would receive a call and this would be resolved. I now sit here typing this 4 hours afterward and another 20 minutes of my life I'll never get back sitting on a phone listening to another person (incidentally the same person who told me to buy the sim card) tell me that realistically I should have this resolved by tomorrow-which I appreciate because he is setting a time frame he can realistically foresee. Neither here nor there I HAVE NOW SAT FOR AN ENTIRE MONTH WITHOUT A PHONE, UNABLE TO DO INTERNET BANKING; RECEIVE CALLS OR SMS'; MAKE CALLS OR SMS' BECAUSE OF THE SHEER COMPLACENCY AND COMPLETE DISREGARD FOR THEIR CUSTOMERS AND I FEEL IT IS ENTIRELY ATROCIOUS CUSTOMER SERVICE. I AM NOTHING SHORT OF APPALLED AND THE SERVICE IS DISGUSTING TO SAY THE VERY LEAST. I have had a contract with Cell C for 10 years and opened a second with them last year, with never a murmur of a complaint-in fact I have always praised Cell C;s good service and encouraged friends and family members to move across to Cell C-I NOW WANT TO CANCEL BOTH OF THEM!

They have recently had an advertisement banned insinuating that consumers are getting screwed by everyone except by Cell C BUT I HAVE NEVER FELT AS THOUGH I HAVE BEEN MORE SCREWED BY A 'SERVICE PROVIDER' IN MY LIFE!
DISGRACEFUL!

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Y
8:49 am EDT

Cell C sim swope

it is truly the worst service you can get, i called Cell C on the 29 june 15 and reported the cell phone has only and emergency facility and was told that all fine on their side how ever i will need to do a sim swoop, i refused has this would be my 3 sim swoop in the past year, the most recent being in Feb 15.
numerous attempt to resolve this and all i get is they will get the tech to call me back, can there be only one tech in the whole of CellC?

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Retha Botha
, ZA
Jul 15, 2015 10:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree with the previous complainer Cell C is the worst company ever and thrive on not helping a customer! Because my husband is away for two weeks am i stranded without a phone because they don't want to do a ordinary sim swop, why is it so complicated, if I stole the bloody thing I wouldn't ask for the same numer again and why dit they change the big simcards.

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Q
8:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cell C account handed over to lawyers

Please assist as a matter of urgency, with the Cell C accounts for Mr Q E Kilian - ID number [protected].

I have received a SMS from a lawyer yesterday informing me that I owe money on a CELL C contract, but they would not give me any further information relating to the contract.

I have paid up all my Cell C accounts and have also closed these accounts, the only number I can remember having with Cell C was [protected].

Is it possible for you to please give me a breakdown of this number and to also look at my ID number if there is any outstanding amounts owed to Cell C. No one is assisting me and it is really frustrating.
Kind regards
Mr Q E Kilian
Tel: [protected]

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Rejoice Skomie
, US
Jun 23, 2022 9:04 am EDT

Hi I've been trying to get hold of the cell c lawyers for them to resolve my matter but no luck

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S
4:12 am EDT

Cell C outstanding account

I was offered a Samsung S5 Galaxy cell phone, but instead a wrong one was delivered by a courier. I phoned Cell C and told them that I am not accepting the cell phone and should therefor collect it. It was collected but instead I kept on receiving smses notifying me about outstanding account, hence the cell phone was collected. Eventually the account was refered to NDS Credit for collection.

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T
2:12 am EDT

Cell C tablet in repairs for 2 weeks and no difference

To the repairer of my tablet ….. Please read this and don’t ignore!

The following is still wrong with my tablet that is 2 months old and was in repairs for 2 weeks

Tablet was bought : 24/01/2015

Store where tablet was bought : cell c bayside centurion mall

Tablet taken in for repair : 29/03/2015 (1st time)

Comments:
Two months after i’ve bought the tablet and struggled with it until I just couldn’t take it anymore. It is a new tablet and it act like a tablet that is 10 years old.

Tablet received back from repair : 20/04/2015

Comments:
* whole tablet was wiped, understand that and acceptable if there was any difference
But there is no difference, still having the same charging problem
* tablet was set in all funny and different settings, understand that and acceptable if there was any difference
But there is no difference, still having the same charging problem
* installed much faster and no restarting every 2 - 5 minutes
At least one of 3 problems was sorted out
* charging still problem
There is no difference, still having the same charging problem

What is the problem with my tablet and what is experienced ……. Charging problem ….. Sort out please!
When you charge the tablet with the charger that i’ve received with the tablet, it shows it is charging. It takes a whole day and a half to get to 100% without being able to use the tablet, the whole time on charge.
If I don’t do this, I cannot use the tablet at all!

Suddently there is a notification sound and the charging status bar show 100% and a message saying unplug to save energy.
This is not even being on charge for 30 minutes or so!

As soon as you start using the tablet after showing 100% charged, it shows you the battery is low and anything between 3 - 30%. I then press the side button to restart the tablet and then it shows anything from 3 - 30%. Don’t understand where the 100% then is if I didn’t even use the tablet for a minute or so.

Then you plug in the tablet again and it shows charging and the status bar goes up and so you keep on and on and on and on and on and on and on and on and on and on unable to use the tablet at all.

I even treid to charge the tablet being totally off, the status bar show it is charging and then suddenly it goes up in increments of 1% until 100% and it display a message saying unplug to save energy.

When you plug out the charger it shows again anyting between 3 - 30% charged without the ability to use the tablet as within a few minutes it say your battery is below 30% and need to be charged.
The whole process all over again and again and again and again!

I even tried to use the tablet with the 30% battery life left and let it completely shut down by it self and then charge it, the same story over and over and over and over and over and over again until you feel you want to through the damn tablet against the wall!

Please sort out the initial problem …………………………. T a b l e t n o t c h a r g I n g for once and for all, clearly the batter is either unserviceable or something wrong with the tablet’s ability to charge!

I bought a cellphone nokia lumina 730 from the same cell c store and the device is charging and working 100% as from 1/4/2015 ……. But this lg crap was giving me problems the 3rd week I had it and I was promised it is a good product …… not so sure!
The best of the whole 14 days that I was without a tablet is that I don’t even get a report back on what was actually wrong with my tablet …….. But I was given a document to sign with a lot of writing, really do I have time to read through it all ……… until now I don’t know what was wrong with the tablet, what have been repaired and what not ….. If I review the whole situation …… nothing was done because the customer can just take off from work, bring in the device, being without a device and use of the device, pay the bill without using any of the data and keep on going for 24 months until the contract expire and off course she will choose us again for an upgrade!

And of course after my complaint on hello peter and get closure I was promised by danielle abrahams that I will get a month free subscription because I could not use my data and she will give it in writing ……. I wonder where she is now and why she don’t answer her emails when push comes to show! Just as I thought empty promises from cell c …….. We promise the customer something, then we just don’t answer our emails and them the customer will stop emailing or contacting us for 24 months and she will just be quite for another 24 months and off course she will choose us again for an upgrade!

Please contact me if you want to assist me and spare yourself another banner on the highway and lots of attorney costs

I want my tablet that is 3 months old repaired so that I can actually use the tablet and not restart every 5 minutes and charging every 5 minutes. I am giving back 1. 5 gig of data because I cannot use the data as the tablet is more on charge and more on 1% battery life than working

Thersia krugel
[protected]

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L
2:55 am EDT

Cell C give me a new nr

Status active - waiting for supplier acknowledgement
Date submitted [protected]:42
Date and time of complaint march 23, 2015 9:15 am
Name of the supplier cell c
Customer name letasia rabie
Customer cell phone number [protected]
"I am very, very upset with cell c at the moment! I took a contract with you for the sole purpose of giving it to my son for his birthday. he is 9 years old! firstly when we put the sim in people started phoning and sms'ing day and night. when I activated whatsapp there were 80 messages for some guy with the most vulgar wording and pictures, close to porn! how the hell! aren't you suppose to clear or disconnect or at least wait a few years before releasing the number again! I am livid and will take this further." I put this on cellc's page on 21/3, saturday and received the following response: "that is not good news. inbox the affected number + an alternative contact number. we will investigate and provide feedback. regards cellc." so I sent them my details and 23/3 morning a lady from the call centre phoned me and told me that she heard I have an inquiry, but they can't help me I should phone head office on [protected], unfortunately I didn't get her name. phoned there, sibongile ubisi told me that she can't help me if I don't have a reference number from call centre, I should phone them back. pertunia lalemo from the call centre said the number is not cellc I must phone 084 985. sarah lubhemdo says no it's not their number I should phone [protected]! nolo sivivla tells me yes, i'm with them, but they can't help me. when I asked to speak to her manager he/she was conveniently in a meeting. I refuse to accept this absolute poor service from cellc and will not pay them a dime ever again until this is resolved. I will take this further, as I see cellc's absolute no care attitude that left my son violated for live! give me another number, that has been properly "recycled" as nolo was calling it. if that is not an option I want to cancel my contract with cellc/jabba /who the hell ever. they can come fetch their phone.

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W
1:18 pm EDT

Cell C open line dispute

I was phoned by a cell phone campony regarding a cellphone contract from Cell-C. At first i did not want to as alot of friends and family warned me of Cell-C bad service and "scams". The consultant told me that the contract provided to me is a R99.00 p/m that includes 1 gig of data and 23min talk time, almost like a top up i asked her if there is any hidden costs and T&C's but she said that all was explained that according to me was as mentioned above. So for the first month the amount was higher due to activation fee's that i understood and was discussed, during the usage of the contract my benefits depleted and i wanted to recharge my account but couldnt do so, i phone Cell-C and was adivesed to dail a *147# number as ive got a R450.00 "pocket" when my benefits is depleted i can recharge/load out of that facility, i did not use the complete R450.but i was billed R930.00 and when i phoned to query the bill i was told its a "open line" as i never asked for a "open line " account, i spoke to several consultants at Cell-C customer care department but no effort is done to resolve the issue, the last call i recieved the consultant wanted to help me change my contract package to a "top up" suddenly? She then told me my monthly premium is R129 but i was told from day one its R99. As i was furious and beyond upset, i told the consultant to get their facts straight and call me back, iam still waiting, to also found that ive NEVER recieved any statements, and this months bill was just over R300 and my benefits wasnt depleted! I trust that you will solve this as iam beyond calm and understanding, phoning them and getting a diffrent story every time is a waste of my time, i should never have leave Vodacom as they are THE BEST NETWORK PROVIDER. Kind regards Hilton A W Horn

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A
4:13 am EDT

Cell C chargers

On the 15/02/2015 my installment for cell c normally an amount of R197.00, but instead of this amount they deduct R207.00 said there was a increase that they notify all clients via sms. Because my daughter is using that phone I didn't get that notification even my statements I do receive it via email. The payment was unsuccessful due to insufficient funds I only make previous for that amount. Again on the 15/03/2015 they charge me R90 deduction also unsuccessful cause this time they try to deduct R277.00 . I went to they neast branch to do an inquiry an even that consultant could t tell me why the increase on installment cause I have a contact only for two years that I was under the impression that I will be responsible paying R197.00 for two years and it will only change once there a ungrade. Despite the charges the charge me Im still responsible paying R90 on returns at my bank. February I made payment on the 17/02/2015 because it was send back. This will get way to expensive for me it will be R207+R70+R70+R90+R90 this means I must pay R527.00 this is a ripoff.

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Anwar Subhan
, ZA
Jun 03, 2016 8:33 am EDT

hi. I signed up for a 24 month contract with CellC at a retial shopping mall lastyear August (2011). I opted for a Blackberry 9300 curve on a control chat 200. the offer was inclusive of R235 airtime plus 100 smss. we were allowed to buy additional services like BIS from our prepaid airtime. In Jul2012 we were notified via a sms that the BIS will no longer be paid out of prepaid airtime. my latest bill reflects additional costs for BIS, hence I am now paying an additional R57(including vat) for this service over my normal contract price of R200 per month. I am not happy paying more for this as I was not aware this will occur when signing the contract. Now Ifeel binded to pay more for the remaining duration of the contract which is approximately another 12 months from now.

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Raksha
, ZA
May 27, 2009 8:16 am EDT

I have called in several time inquiring about my airtime being loaded onto another uses cellphone.My number has being blocked from allowing me to load airtime

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ELIAS
, ZA
Feb 03, 2009 2:04 am EST

i here by complaining about the billing system NB sometimes i check my balance by smsing the word bal then sometime they say R8OO if only i can receive my free minutes then the rest can be locked please help me so that i can manage to pay.

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T
6:56 am EST

Cell C not happy about the cell phone and service

My name is joseph stuurman rengane, id no [protected] and my cell number is [protected] i am complaining about the cell phone i buy from this company, when they call me i thought they will give me a better phone unfortunately they delivered the cheapest nokia asha 306 and they want me to pay r275. 00 for 24 months, they also promised me r150 airtime but now they give me r114 airtime, i lost that phone and they told me that when the phone is lost they will replace it but even now im still waiting, they never replace that cheap phone. So now i decided to cancel this contract.

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C
12:24 am EST

Cell C contract price raised by cellc

My wife received this incredible SMS with its bad spelling: "Hallo, from 1 Feb 2015 Cell C will be introducing price changes to its Product Suite. For more information visit /www.cellc.co.za/productchanges Cell C"

Surely, the price of a contract cannot be changed whenever they want to. Isn't that what a contract is supposed to AVOID?

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5:34 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cell C bridge of contract

I was approved for a cellphone contract and while waiting for the device delivery which I was told I would receive it 3-5 working days I waited about seven days then I called Cellc call center to enquire about the device then they told me that it was delined I then asked them the reason for the device been declined to which I was told that I have not paid a account the lady told me to enquire that from credit union I then got a credit report which they show no unpaid account.. So I just hereby request help about this matter

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3:18 am EST
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Cell C dispute of open line

I am very disappointed with the level of service I keep on receiving from Cell C. I applied for a top up phone and I clearly specified to the consultant that I need 512 MB per month and we agreed. We had hustles in between but at the end I collected the contract and he assured me that it's a top up. I tried to recharge several times and failed so I called you trying to get closure of the problem and I was told I am on open line.I did not agree on any open line however to prove my point, the following will have to be looked at, all my conversation recordings from day one of port hustles needs to be pulled, it will confirm that the consultant made a mistake from the beginning when he submitted the port, your camera at the branch which will prove to you the kind of request I had and investigate the whole process and provide feedback however I believe if the consultant made a mistake from porting, he might continue making mistakes for the contract type and the fact that I signed the contract which had a lot of jargon and I believed that everything is in order as I specified it earlier. I have all the recordings of the stores conversation should you need them. I dispute to pay R640

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1:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Cell C poor service & instruction on contract not done

I have tried to get service with regards to my complaint for over 5 months. I have spoken to supervisors, call centre agents, branch put complaints on hello peter but still nothing. I took out a contract with cradlestone cell c and adrian and I (tania) made it clear that we only want to pay the contract fees as that was the budget. the second month running my bill went over and I contacted them and asked why and they told me that it was an open line, I made it clear that I don't want it to go over. again it happened and again I called, then the following month it showed that my data (3g) was up in 3 days and I told them that was impossible. after a while they told me there were downloads that I am positive I never did but besides that I told them that I don't want it to go over my contract. again it went over and they tried to take of over r4000 (my contract fees is r1399), I was so shocked and again I called and still was promised they would get back to me and will make sure it does not go over. I then paid the r1399 and the following month they tried to take off over r7000 and again I called. when I called they told me the case was closed but I again told them I am not even fighting the data (even though I don't agree) but that I instructed them not to go over my contract fee. I still had no response as promised. when I spoke to cradlestone, the manager peter told me that the store is no longer a franchise but been taken over by head office and that the previous people no longer work there. so unfortunately they cannot assist me. he went to head office and they told him they won't pass credit. I am so upset because I don't have that type of money to spend on a cell phone and that is why I took the infinity package. (believe me I am also not happy with certain things that were promised but get charged, that's another problem) I then called again on the 6th of november at 10h55 and after an hour got hold of ms nompumelelo zungu (supervisor) and she promised to get back to me that afternoon and again no response. I then call on the 11th of november and the call centre agent told me there were no notes of my conversation with ms nompumelelo zungu and gave me her e-mail. I have now contacted the consumer protection act, again put another complaint on hello peter. what does a person have to do to get service...;...

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3:32 am EDT
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Cell C terrible network coverage

I have been experiencing terrible network coverage in my area for over a year. It improved slightly this year and so I renewed my contract. Beginning of July I started experiencing problems again and could only get Edge, no 3G. Submitted complaint in hellopeter on 17 July. Took until today for them to tell me that their tower is too short and they have to break it down and rebuild it. ?! So where does that leave me? Do I get to pay a reduced rate for the reduced level of service from cell c? Their customer service is shocking as well! My phone is used for business purposes as well as security for when my shop alarm goes off. I'm losing phone calls, emails, messages etc because cell c couldn't be bothered to rectify the problem in my area...

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9:33 am EDT
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Cell C blacklisted

Good day, please can someone came back to me regarding this enquiry.
Veronica
To: '[protected]@cellc.co.za'
Subject: FW: Re: Final payment after change of ownership.
From: Veronica [mailto:[protected]@vodamail.co.za]
Sent: 08 July 2014 10:33 PM
Subject: FW: Re: Final payment after change of ownership.

2nd Request – enquiry

Subject: Re: Final payment after change of ownership.

Good day, see attach as well check your bank statements this payment was done and account settled. Could you please inform me why this show on the credit bureau R129-00 as written off.?This was the detail of the account it was paid into as well as the proof of payment which was send through as proof as payment after it was done.
Beneficiary name CELL C
My reference CLC: 978521
Beneficiary reference CLC:978521
Bank name NEDBANK LIMITED
Account number [protected]
Beneficiary branch ( IBT ) [protected]
Payment confirmation method E-mail
Recipient name Cell C ref: [protected]
Recipient email address [protected]@cellc.co.za

Send payment confirmation for my
future dated payment
Beneficiary group

Most recent payments (up to three)
Date Amount
2014-03-04 R 200.00
2013-12-17 R 785.31

Payment receipt

Beneficiary name: CELL C
Bank name: NEDBANK LIMITED
Beneficiary account number: [protected]-[protected]
IBT number: [protected]
My reference: CLC: 978521
Beneficiary reference: CLC:978521
Amount: R 200.00
Payment date: 2014-03-04

Could you please get this sort out and inform me what the outcome is and let me know if it was taken off from the credit bureau, I would need a letter confirming the outcome.

Regards
Veronica
[protected]

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POOR CLIENT SERVICE
, ZA
Aug 08, 2012 2:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The list of bad service from them is too long for me to even go into but let me just say they DO NOT CARE! They have had more than 5 calls from us and believe me calling them is a mission. On top of this we have been to see them and also sent numerous emails - USELESS BAD BAD SERVICE. I am going to try and get hold of someone to find out if we can cancel this contract immediately!
CELL C YOU ARE USELESS!

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Roxanne Dovania
, ZA
May 16, 2012 10:03 pm EDT
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I have had nothing but poor service from cell c and has cancelled my contract with them in November last year already but I'm still being kept in this contract. How do i go about getting answers from them as i can never get through to the right departments. they always keep you on hold for a long period of tI'me and afterwards the call just gets dropped.

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Shahida Moola
, ZA
Nov 22, 2011 11:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

in October 2010. i called Cell C to cancell my 24 month contract and was told to send an email to confirm cancellation. Monies were deducted for 4months (feb-may 2011) spoke to Keke on 3rd May 2011 against reference numbe [protected]. To date no refund has been received. Tried phoning Cell C main switchboard, after being tranferred from switchboard phones ring for 3minutes and then cut off.

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cell c bad service
, ZA
Sep 26, 2011 7:38 pm EDT

I was contacted by one of your personnel informing me that I had to upgrade. I chose my home address as the place of delivery and left all the required documentation at my domestic worker just to find out that the courier refused to deliver the handset in m absence. according to the consultant the non delivery will be charged to my account. this is madness. contact me at [protected].

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Khombo Myeza
, ZA
Jun 14, 2011 10:44 am EDT
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I'm compalining about Cell C customer service department they keep on calling my number and asking to speak to the person whom I don't know and when I told them that I don't know the person they becoming rude to me and what is bothering me within an hour 3 people using the same number is calling me and I'm sick and tired for answering their number [protected]) or [protected], please assist me

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MRosevear
, ZA
May 30, 2011 3:01 pm EDT

I received my phone upgrade a month and a half ago. It turned out to be faulty and I reported it the next morning. To this day, I'm still waiting for my phone. I've sent numerous e-mails and made numerous phone calls and I still can't find anyone that is willing to help me. I've even requested that my contract gets cancelled and still can't find anyone to assist me with that.

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Msizi
, ZA
Apr 07, 2011 9:46 am EDT

AN cell C agent called me to offer me a cell phone contract, I gree on the terms and conditions, 7 days later a delivery was done to my house but i could not accept the delivery, it was not the phone we have agreed on, the delivery lady went back with the phone, 1 year later I have receive a bill of R3, 646, 34 but I dont have the phone and I have never receive any correspondence from Cell C.

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Eugene007
, ZA
Feb 16, 2011 9:28 am EST
Verified customer This comment was posted by a verified customer. Learn more

I need to open my international calling facility on my mobile, and have called numerous times to cell C to activate this, but I just can not get through to the customer call center, I have waited for up to 30 minutes with no answer just listing to the infomercial, and the being cut off. I need help here, I have family abroad and finding it very difficult to keep in contact with them.

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Aherolle
, US
Nov 04, 2010 7:25 pm EDT

I was promised that my insured phone will be delivered within two to three days, this was Monday. By Wednesday they said on Thursday. When I emailed Jonas yesterday he said today. This is after i told him delivering at the CTICC is going to be vey difficult due to the Fifa draw taking place. I emailed him twice this morning and no response...

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Ovikiller
, US
Oct 12, 2010 12:01 pm EDT

Three days ago I sent a message to Customer Services via eMail and still I have gotten no reply - not even an automated message stating how long it will take for them to reply.

I migrated to another contract but my billing remains the same - something is wrong and it really makes me wonder how reliable Cell C is overall... making mistakes with money is not a sign; neither is not responding to a contract subscriber!

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9:50 am EDT
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Cell C bad service delivery and solving of technical problems

On tuesday evening at 20h00 I did
A balance check, approxiamately 8 hours of talk time, 300 sms’s and 600 mb of
Data were available. Wednesday morning
At 09h00 all were zeroed. Problem was
Reported to cell c at 10h00 and since then no suitalble solution were given and
Still waiting after 60 hours because the technical department apparantly could
Not resolve the problem.
We had to phone them several
Times a day and plea for a response, evertime referred to a new call centre
Agent and team leader.

Problem to be resolved as quickly
As possible and all of the above balances should be reinstated. I would like an explanation of what happened
To my balances.

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Tshepiso thembi
, ZA
Oct 14, 2014 7:56 am EDT

Cell c have a very disappointing agents, no manner of approach I am really disappointed and angry.They say all calls are recorded but what do they do about it?follow up on this poor service we receiving.I love this network but the agents they make me angry and pissed off.

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1:49 am EDT
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Cell C bad service / billing incorrectly

I did an upgrade and was told that my contract will include BIS and sine November 2013 they been billing me for it, I have been trying to sort this out since then, to ate the call centre cannot get anything right, they are incompetent and if ask for a manager they just give you their buddy sitting next to them, I had a passing of my sister 24th May 2014 MY CELL PHONE LINE WAS SUSPENDED I WAS ON THE line with Call Centre after 12 am as i needed to call my family members but no they said I never paid my account so it had to remain suspended why bse cell c billed me for BIS again every month it has to be part of my bill of R129 pm ? they unblocked the line after I shouted at them. I had to go make a cash payment since april because Cell C cannot bill me correctly and when i apply for another line they tell me i cant get another line because i have a bad payment profile i wonder why hey because of unpaid debits which
they are responsible for due to incorrect billings and charges, i want that cleared off my name, a Call centre agent changed my bank details to the historic bank details on their system and changed my debit order to the 15th ? Why would i ask to change my new bank details to my old bank details, why would I request a debit on the 15th when i do not have money, want those charges of return debit orders reversed and compensated for on my standard account, I want a copy of this call where i instructed CELL C to do all of this, im frustrated of dealing with the Call centre who is unhelpful and very unskilled, Cell C store westagte mall cape town have been trying to asssit me but the call centre just cannot get it right, I have paid in cash April and May they still SMS me to say no payment received you no why because the Call Centre Agent created a 3rd profile on my account - [protected] account number [protected] [protected] incorrectly charged for BIS where is my credit account number [protected] these two account numbers has my Nedbank details which is correct and the NEW PROFILE is loaded with my historic old bank details to debit me the 15th account number is [protected] I asked cell C store westagte to fix and correct but i want to know who gave Cell C permission to do what they want with MY BANK details and agreed date of debit order its breach of contract and I am a paying client I want this sorted out I have been struggling since NOVEMBER 2013 -

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Update by Parisabd
Nov 18, 2014 3:14 am EST

Hi it was never sorted out I had to make numerous calls hopeless i tell you

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Carrie Lee Grant
, ZA
Aug 01, 2014 4:28 am EDT

Hi there, I'm so sorry to hear about your troubles with cell c, if you may please tell me how you sorted your problem out because I am experiencing a very similar issue. Your assistance will be highly appreciated. Please can you contact me on [protected] or you can email me on carrieleegrant@gmail.com
Thanking you in advance, Regards Carrie-lee

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2:03 am EDT
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Cell C mysterious upgrade

I just received a SMS that a Debit Order of R430.00 went off my bank account for a upgrade that I never done, spoke to customer agent and she tells me I took a upgrade the 4th of feb 2014 and I did not I actually cancelled 1 contract in January 2014 why would I take another contract out if I cancelled 1 really. I would like to see the contract that I upgraded and just want to inform cell c that I want my money back bank charges and all. They are a stupid network and I cant wait for my other contract to end. Cell C I will take this further if I don't get any feedback from Cell C and believe me a lot of people is so fed up with your very bad service.

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Nadia I
, ZA
Apr 24, 2014 2:12 am EDT

Hi, yes they need training so bad and I got a call from them and he could not explain to me why my account was always debited less and suddenly they debiting my account more. I ended the call telling him when he can explain that to me he must call me back but he never did he went and put on Hello Peter that the problem is resolve so funny because it is not resolve absolute no communication skills. I will never recomend anyone to take out a Cell C contract. They are the weakest of all the Networks.

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Mpumi
, ZA
Apr 24, 2014 1:56 am EDT

Hi, I have a similar problem with cell c, I have cancelled my expired contract with them and they are still debiting my bank account. They never showed an interest in resolving the matter even after i have sent them documents and statements proving the case. I have reported them to the NCC and that is when they called to ask for the copy of the contract i took in 2011. They are useless and i think their consultants need to customer care training.

I am now going to seek advise from my lawyers.

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Emile Groenewald
, ZA
Apr 11, 2014 4:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I send my i phone in for repairs after having it for 1 month. Because of the screen that come loose. Im still waiting its been 4 months . Cell C Zevenwacht Mall still cant give me a answer when i will get it back. What steps can i take to give them a wake up call? emile12a@yahoo.com

Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

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