BSNL / Landline not transferred to new address not completed
This concerns the BSNL Kalyan Circle, Vasai Division. I have been running from pillar to post for the past more than 2 months trying to get my BSNL landline in the area of Barampur, Vasai West, Maharashtra transferred to a new address in Vasai West that is Chulne_Bhabola Road. I am surprised by the total lack of concern shown by the officers towards my application which was a (laughable) almost 3 months ago. They have made me look like a a stupid idiot who is worth nothing. I keep getting thrown around from one office building to the next (I went all the way to the Manickpur telephone exchange to which both my old and new addresses belong, but the concerned Divisional Engineer there, Mr Bagde, simply deflected me to to another office building (Renuks Niwas) in some other part of Vasai. The person is charge of handing out the form did that and I duly submitted all the dcumentary requirements along with the suitably completed application form. Many follow ups later at Renuka Niwas with some officer whose name I don't remember, on April 11 I was handed out two numbers 295 & 296 which I was told are numbers pertaining to the transfer order given to the Manickpur telephone exchange on 20th March 2007 (what it means is that now it's the turn of this exchange to sleep over it). They told me to, now if I have any more questions, to please direct those towards the Manickpur telephone exchange which was supposed to execute the order.
So I was sent packing again to a different building, different office again, back to the same building that houses the Divisional Engineer of Manickpur telephone, the same Mr. Bagde. He sees the numbers but doesn't jot those down even after me telling him to do so, and tells me I have to call him up after a few days to check out if he has traced the status (he couldn't do the tracing immediately because that is not the process). So, okay, I call up after a few days, but Mr. Bagde is not on the phone. I never ever find him on the phone, and evevn don't find him in the office as he is on leave (it seems almost every junior and senior officer in the Manickpur telephone exchange was on leave when I last visited them three days ago). So I still have no phone, but is just left clutching that horrible copy of the application.
I thought it was like telling me, you are a customer so you are worthless, your time is worthless, you are despicable. So, yes, I the customer was abused, humiliated, robbed of my personal value as an individual and and robbed of all my time and money, because I have a BSNL landline.
So what? So, I am asking for justice, first of all, immediate end to this agony by way of immediate transfer of landline. Second how are they going to pay up for all the losses accruing out of this painful approach of theirs.
But the all important thing right now is what do I do to get this justice. Where to go and Who to take this up with? Any advice?
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