I personally gave a request to shift phone from Shantinagar to Kasavanahalli, Bellandur on 21st July 2007. A work order 7304751 was issued on 27/7/07 in the BSNL office near my area. Unfortunately still nothing was done. I call then BSNL office nearly daily they keep the phone engaged without talking, so that they don't answer any calls. If by chance I get hold of anyone they give some excuse that it will be done today or tomorrow. The office is so out of my regular way, otherwise I would have gone and sat there in there office. It is very sad that a State which is thought to be best in IT, I think is loosing its charm!
Hi, I am a resident of Chinchwad Pune. I had requested for GPRS service by sending SMS to 3733 just as explained by a customer care person. I have sent the SMS on 25th July 07, however, even after a week it is not activated. (As per their system it will get activated within 24-48 Hrs).
I spent a full 3 Hrs talking to 6 different people from BSNL customer care on 2nd. Aug. Repeating the whole story to each of them .Surprisingly, Two of them just could not find my request, where as other four could trace it and accepted that it was received on 25th July ! Still no one could tell me why it was not activated yet. They kept asking me to send the SMS again or give an application to near by exchange where I purchased the SIM. None of their seniors came online when I requested.
It is very disgusting that customer care people them self does not know how to help the customer. It seems there is no discipline or system. It is pity that, the biggest service provider of the country offers such a lousy and very poor help to their customers.
I am a BSNL customer since long back, recently I shifted my residence from JP Nagar II Phase to Raghuvanahalli, Kanakapura road which comes under Talghattapura telephone exchange. My landline got shifted to new residence, but I was given a fixed WLL phone, the reason BSNL said is no feasibility for landlie, this is something strange reason as there is a feasibility around 500 too 600 ft to my house, more over am I living in some where remote are or in Bangalore so called hi tech city, silicon city, IT capital of India. This is something BSNL should regret to say the strange reasons as the other operators are already have the feasibility and they are operating in our area and they are ready provide the services to me. I spoke to Divisional engineer of JP Nagar Mr. Jaiswal & Talghattapura exchange and they are not able to tell me when they can provide me a landline, the problem is I am looking for a broadband and without landline I can't get the broandband service. I even sent a mail to area manager and but no response, I asked them if you are not provide the same let me know so that I can go to other providers but they are not able to.
I have booked for the new telephone connection with broad band in BSNL since 17/04/2007. While i booked i was told the connection will be provided you within a week. But after a week i have been regularly going with the consumer no. to the exchange near to my house(National game village, Kormagala, Bangalore) Every time i have in tuch with the Mr Suresh (A.E) Mr.Nagraj (JTO) over phone also. Every time i have been assured to get the connection within 2 days or very next days. but nobody asked so far for the telephone connection yet.
If i call after two days always Mr. Suresh talk to me very rudely. Also asked me to withdraw my booking, by saying there is problem in that area you withdraw your booking.
Really don't know to whom shall i ask to help me. I don’t believe, like this will be happening in Bangalore city ? as I am waiting for a new telephone connection since last 3 month. Even if i asked them, the employees are talking badly. Really i am frustrated in this kind of service of BSNL Bangalore, (Kormagla Branch).
I would like to question some thing.
1. If they are not able to do in this area then why did they receive for registration?
2. If there is a problem in that area (Ramamandir lane, EJI Pura, Kormangala, Bangalore) how may months they need to rectify it.
3. Why the BSNL employees are behaving bad to customers.
Being a customer of excel prepaid bearing the no.:-[protected], I have requested for a caller tune...
I am BSNL broad connection holder. On June 20,2007 I had faced problem for connectivity... I had a discussion on my problem with call center 1500. He has taken my complaint details w.r.t docate no [protected] dated 20.06.07. He told me some one from Commercial office will contact with me for troubleshooting job. But no body turned up for this trouble-shorting. Again I called same call center 1500 on 26.06.07 w.r.t. docate no. [protected]. Now this guy given me a number for commercial Officer (for the exchange [protected]) [protected]. But rang it several times till now no one kindly picked up the phone for only single time. Today is 27.0607. I am totally frustrated for this services.
I am a subscriber of BSNL phone from NOIDA - Phone number - 2583954. I am facing a strange problem, the bill...
I’m Rabin Biswas from Durgapur West Bengal. I've broadband connection from the beginning. It i...
I have applied for BSNL broadband connection in Dec 2006, its been 7 months now and still there is no sign of broadband connection.
I have tried almost everything , called 1500, they ask us to come to office to gather more details if we go to office, the response is on expected lines please call some phone number once you call the given phone number you will be given some other number and so on... Finally some one will tell that next month i will get the connection. Again next month the same story continues.
I have even tried calling the manager numbers provided in BSNL site:
(http://www.bangaloretelecom.com/new_csc.htm) and as expected, no one picks the call or phone will be disconnected
Not sure what needs to be done now, specially when i don't have any other broadband providers in my area.
I am a regular customer of BSNL (Hajipur, Bihar) landline. My telephone number is 235468. Since 15 days, the telephone connection is out of order.There is no inquiry abut it. It not the only problem with my my telephone, the whole village (Murawotput, Mahanar) is suffered by this problem. The department do not take any action.
My mobile which had a bsnl connection was stolen and when i called back my number it was busy, so i called bsnl to barr outgoing calls immediately else i will have to pay for the misuse, they bluntly refused saying that i have to lodge an FIR and then come personally to submit it and then the barring would be done, and since at that time i was in bombay and not in bangalore. (From where my num is) i could not do so, the misuse continued and thanks to the "don't care attitude" of bsnl, i had to pay up for the mis use and do a lot of running around just to bar one number. Very pathetic.
All other services block connection immediately in times of emergency and then reactivation is done when the FIR is given. Why cannot bsnl do the same. They will remain a downtrodden network, if they continue this way.
I had applied for Tarang Instrument and submitted the form at Govindpura BSNL office on dated 15/05/2007. Tarang Instrument is a gift given by BSNL to land line customers under Double Dhamaka Programme and lot of publicity is given on phones and in news papers.
45 days have been passed after submission of application form neither i have received the instrument nor any information.
I have taken BSNL BroadBand Connection in the month of march from that time onwards i getting this internet like damage tube which keep on blink never stable. i did complaint many time but as usual government Employee no Use No will never response. Once i reached one of their employee from customer care he instead solving he started scolding using all bad words(excellent Call center). Only think which regular is my Bill. This month that is also superb do you want to know how much it is 42oo Rs. Bill description Phone Rental 180 rs + internet charges 900 + again internet charges 900(strange same charges twice for same month) + modem sales 1900 + taxes (i never asked them for that modem). Gone BSNL office to check on this again as government go this office that office...
Do any one knows any person or any system through i which complain about my problems.!
I have received a CellOne CUG SIM Card through our company SEC Railway on 01/06/2007, but unfortunately It...
I booked for new landline and broadband connection on 13.4.07; They told, new connection will take 7 days and...
I have purchased a a Excel prepaid connection no. +[protected] before few years after depositing necessary from and money with all formalities from BSNL (Bhara Sanchar Nigam Limied) Sitapur Uttar Pradesh India. Before few days my outgoing calls was barred by bsnl sitapur without any notice with this cause that they have loose my connection form and papers. Then I have deposited a new form and photo with all formalities before 7 days, still they have not open my outgoing facility.
I am a BSNL telephone subscriber since 13 years. My telephone was shifted to my new place some 10 months ago...
I am a user of bsnl broadband service known as Dataone. I am having Home 500 Plan in which the company...
I am one of user of BSNL Landline telephone past 5 years as subscribe no. is 236138 is allocate in banswara...
I have a bsnl landline connection with a broadband bearing #080-[protected] which however doesn't work from past 9 days, i have made many efforts to clear my line, in fact i had trice been to brinavan telephone exchange, all got is waiting there for about 5 to 15 minutes till the bsnl employees complete their chitchat, personal talk and then somebody takes my telephone number and informs me that line man will be there or will call back...! Its been 9 days waiting still no response, is this the service what we deserve??? What r the superiors doing? Sleeping too?? I lost hope on them. Can anybody help me in this problem...