The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Bell Canada Home Phone / poor corporate judgement

1 Richmond Hill, Ontario, Canada Review updated:

After my home phone went dead, I tried using an on-line chat with a representative to report the problem. The representative requested that I divulge my account number and password. I did not trust the on-line chat to be a secure form of communication so I refused to provide this information. As a result the representative refused to file a report concerning the fact that my home phone was not working. I tried calling 1 800 310-Bell but that just got me AT&T in the US.

What really annoys me is that Bell would demand that their customers divuge their account numbers and passwords to strangers on the other end of an on-line chat connection. Identity theft is a serious matter and companies like Bell should be setting a better example by encourageing their customers to be very careful. This suggests to me that Bell's management - at least parts of it - are made up of people who show very poor judgement.

Sort by: UpDate | Rating

Comments

  • Bl
      21st of Sep, 2009
    0 Votes

    I completely agree with you! The fact that a chat representative requests this type of information is so risky! There are a lot of hackers and identity thieves so...better careful with that! The 310-bell should work correctly instead of sending you to another company's phone number. So, that is Bell's problem, they have to change their phone system!!! Good luck next time...

Post your comment