Metro by T-Mobile

Metro by T-Mobile - Lost phone

I lost my phone. I attempted to call the customer service and was directed to a store. I went to the store and the employee was rude, no0t helpful and completely disconnected. Due to the loss of the phone, I could not provide the pin they send to said phone. I have been dealing with this for 4 days and called the customer service line again and had another...

Metro by T-Mobile Activation - service not working

I visited the location on 5558 W Sample Rd., Margate, FL on 5/13/25 late in the evening to activate an unlocked phone for my son. My son is at risk for seizures and needs access to make calls in the event of an emergency. Jordi assisted with the activation and the phone was working fine and I was able to make/receive calls upon departure. The next day...

Metro by T-Mobile Assault by worker at Clyde Park location

I was in this location today, about 1:30 pm. I had to yell out for help, as the employee was in the back watching a movie. She came out from back & said "What you want?". No smile, nothing. Told her I needed a new battery and she said they don't sell batteries. I asked why not and she just looked at me like I was stupid. I said "I can take the back off ...

Metro by T-Mobile Local franchise service

4/29/25 In trying to correct a problem with a phone, I was threatened and evicted from a Metro PCS store at 1330 Blanding Boulevard Orange Park Florida 32065. The clerk refused to provide his name or owners name or provide a business card. I followed up reporting this immediately with the Metro PCS 611-service number provided and sat shaking and crying in my car. I am a 78-year-old retired RN.

Metro by T-Mobile Not receiving a prorated $72 refund from METROPCS

Me and my wife switched phone service from Metro Pcs to another phone cellular service. At the time of our monthly Automatic payment to Metro, we decided to switch to another cellular compnany and did so. A few days prior a $90 monthly payment was made around the time we switched services. However we have not received a prorated refund of about $72. We...

Metro by T-Mobile Incorrect order

On 2/27/2025 I ordered over the phone new Flex service as well as a new phone. I asked the sales rep to email me confirmation of this order. He took my payment information and said he would expediate the phone and I should receive it in 2 days. So about an hour later I checked my email for the confirmation and immediately noticed that first, he had the...

Metro by T-Mobile Unauthorized charge

My husband called Metro to add hot spot to his phone. He was not told that he would be charged a $24 fee for doing this after the 1st of the month. Once we realized that our bill was higher than it was supposed to be I contacted support to find out why. The agent told me about the fee and that they would not reverse it, even though it had not been...

Metro by T-Mobile Metro pcs

I went in to the store front because my phone had broken. I already had another line that I wasnt using for months and hadn't had time to cancel it. So, when I went in I was told I had to buy a new phone and she offered me a free tablet. Not telling me that it was going to cost me 50.00 a month or so. I was excited, but I was told to call the customer...

Metro by T-Mobile Service and product

I perchase my iphone 15 pro max IMEI#[protected] and Iccid#[protected] from a non metro retail store.I call several time to get the lock remove they place on my phone which was never supposed to be placed on my phone.whichi forcing me to stay with there carrier buy lock my phone to the service provider.Secondly my account to phone number...

Metro by T-Mobile Inability to use mobile data, login problems, and repeated dropped calls

Subject: Formal Complaint Regarding MetroPCS Customer Service Representatives' Abhorrent Conduct To Whom It May Concern: I am writing to express my utter outrage and dismay at the disgraceful treatment I have received from MetroPCS customer service representatives. Your staff's sheer incompetence, lack of professionalism, and outright disrespect have left...

Metro by T-Mobile Cellular phone number [protected]

Metro by T-Mobile Store employee

I was having problems with my network. After I had read and had done all the steps they tell you, I tried to get it fixed online but my number could not be found. I then called metro pcs at 3291 Truxel. While I'm explaining my problem the lady hangs up on me, giving her the benefit of doubt I call again she picks up does not even say hello but picks up and...

Metro by T-Mobile I have had the worst experience ever

I have had the worst experience ever with Metro by T-Mobile. In the last four weeks, I have had the worst service experience of any service provider. My Motorola Stylus 5 shorted out and fried, Becoming useless and inoperable. I have everything on my phone, and I desperately needed help from Metro by T-Mobile. They sent me to the store to show them my ID so...

Metro by T-Mobile Bill and Internet

Metro by T-Mobile Phone service

Store: 2704 N Pine Hills Rd. Orlando Fl 32808. Feb 7th, I went in to pay my phone bill when the cash payment system was down. I asked the guy a few questions and 1 question in particular was could I transfer to another phone and asked the fee amount.. He, stated " there was no change since I already had a number". I go put cash on a card and happily asked...

Metro by T-Mobile Phone service

Metro by T-Mobile Service and fees

Bought 3 lines of service in October The representative insisted on Selena's glass screen protectors, In order to trick us into buying them. She said that the total for all 3 was $27. When actually she ring them up at $27 each. That was the first lie. The second issue was with the phones not being able to receive incoming calls after multiple attempts to...

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Metro by T-Mobile My upgraded phone

To whom it may concern,I went into Metro by T mobile on 11/24/2023 at 5;12 pm to purchase an upgraded phone. I purchased a Wiko Voix 32 G for $74.89. Ever since i got this upgraded phone it has been nothing but trouble for me. Apparently everyone i talk to on the phone cant hear me. I can hear them talking to me but they cant hear me. I have contacted Metro...

Metro by T-Mobile too many adds

Metro by T-Mobile Smartphone

I brought a Galaxy on October 27thth 2023 and ever since then, most of the time, .y keyboard keeps freezing. I called METROPCS to ask for a new phone three times and they always sent one when the phone messed up in the past. Their insurance doesn't even this option as repair on their application and I ended up not being edible. This company makes unfair and confusing ot needs to stop. People can't afford the stupidness.

Metro by T-Mobile tcl tablet

ASia Afriona On Oct. 10 I entered the metro store on Kekoughtan road in hampton va I was just browsing and I came across the TCL tablet and saw a great deal on it for I think it was between 49 or 50 dollars and the store clerk or manager ask can she help me with anything and I said yes her name is Lisa Royal so I was told, she ask me did I have phone...