Metro by T-Mobile’s earns a 1.5-star rating from 1 reviews and 830 complaints, showing that the majority of mobile service users are dissatisfied with their cellular plans and customer service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Metro by T-Mobile - Lost phone
I lost my phone. I attempted to call the customer service and was directed to a store. I went to the store and the employee was rude, no0t helpful and completely disconnected. Due to the loss of the phone, I could not provide the pin they send to said phone. I have been dealing with this for 4 days and called the customer service line again and had another...
Read full review of Metro by T-MobileMetro by T-Mobile Complaints 830
Activation - service not working
I visited the location on 5558 W Sample Rd., Margate, FL on 5/13/25 late in the evening to activate an unlocked phone for my son. My son is at risk for seizures and needs access to make calls in the event of an emergency. Jordi assisted with the activation and the phone was working fine and I was able to make/receive calls upon departure. The next day...
Read full review of Metro by T-MobileAssault by worker at Clyde Park location
I was in this location today, about 1:30 pm. I had to yell out for help, as the employee was in the back watching a movie. She came out from back & said "What you want?". No smile, nothing. Told her I needed a new battery and she said they don't sell batteries. I asked why not and she just looked at me like I was stupid. I said "I can take the back off ...
Read full review of Metro by T-MobileLocal franchise service
4/29/25 In trying to correct a problem with a phone, I was threatened and evicted from a Metro PCS store at 1330 Blanding Boulevard Orange Park Florida 32065. The clerk refused to provide his name or owners name or provide a business card. I followed up reporting this immediately with the Metro PCS 611-service number provided and sat shaking and crying in my car. I am a 78-year-old retired RN.
Read full review of Metro by T-MobileIs Metro by T-Mobile Legit?
Metro by T-Mobile earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Metro by T-Mobile. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Metropcs.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Metro by T-Mobile and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Metro by T-Mobile has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 830 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Metro by T-Mobile. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Not receiving a prorated $72 refund from METROPCS
Me and my wife switched phone service from Metro Pcs to another phone cellular service. At the time of our monthly Automatic payment to Metro, we decided to switch to another cellular compnany and did so. A few days prior a $90 monthly payment was made around the time we switched services. However we have not received a prorated refund of about $72. We...
Read full review of Metro by T-MobileIncorrect order
On 2/27/2025 I ordered over the phone new Flex service as well as a new phone. I asked the sales rep to email me confirmation of this order. He took my payment information and said he would expediate the phone and I should receive it in 2 days. So about an hour later I checked my email for the confirmation and immediately noticed that first, he had the...
Read full review of Metro by T-MobileUnauthorized charge
My husband called Metro to add hot spot to his phone. He was not told that he would be charged a $24 fee for doing this after the 1st of the month. Once we realized that our bill was higher than it was supposed to be I contacted support to find out why. The agent told me about the fee and that they would not reverse it, even though it had not been...
Read full review of Metro by T-MobileMetro pcs
I went in to the store front because my phone had broken. I already had another line that I wasnt using for months and hadn't had time to cancel it. So, when I went in I was told I had to buy a new phone and she offered me a free tablet. Not telling me that it was going to cost me 50.00 a month or so. I was excited, but I was told to call the customer...
Read full review of Metro by T-MobileService and product
I perchase my iphone 15 pro max IMEI#[protected] and Iccid#[protected] from a non metro retail store.I call several time to get the lock remove they place on my phone which was never supposed to be placed on my phone.whichi forcing me to stay with there carrier buy lock my phone to the service provider.Secondly my account to phone number...
Read full review of Metro by T-MobileInability to use mobile data, login problems, and repeated dropped calls
Subject: Formal Complaint Regarding MetroPCS Customer Service Representatives' Abhorrent Conduct To Whom It May Concern: I am writing to express my utter outrage and dismay at the disgraceful treatment I have received from MetroPCS customer service representatives. Your staff's sheer incompetence, lack of professionalism, and outright disrespect have left...
Read full review of Metro by T-Mobile and 1 commentCellular phone number [protected]
My phone service was/still is dropping calls, moving apps around, displaying messages that someone is using another line when I am on a call. I asked them to change my phone and phone number. They did, I sent a friend because I am handicapped. They put a SPECIAL 10 digit code, along with my 8 digit code on my phone. I do not remember or ask for the 10 digit additional code. Now I cannot, and they will not enter my account. I believe I'm paying twice this month by mistake. I need to get into to review my account.
Desired outcome: To be able to review my account from my computer, without travelling to a store because I am handicapped, 71 yrs old and have to have special costly transportation to get there
Confidential Information Hidden: This section contains confidential information visible to verified Metro by T-Mobile representatives only. If you are affiliated with Metro by T-Mobile, please claim your business to access these details.
Store employee
I was having problems with my network. After I had read and had done all the steps they tell you, I tried to get it fixed online but my number could not be found. I then called metro pcs at 3291 Truxel. While I'm explaining my problem the lady hangs up on me, giving her the benefit of doubt I call again she picks up does not even say hello but picks up and...
Read full review of Metro by T-Mobile and 1 commentI have had the worst experience ever
I have had the worst experience ever with Metro by T-Mobile. In the last four weeks, I have had the worst service experience of any service provider. My Motorola Stylus 5 shorted out and fried, Becoming useless and inoperable. I have everything on my phone, and I desperately needed help from Metro by T-Mobile. They sent me to the store to show them my ID so...
Read full review of Metro by T-MobileBill and Internet
Metro by T-Mobile has twice overcharged us for our bill would not help told us that since we've had so much trouble they would waive the activation fee for the internet would not do that then try charging us an extra month of service for the internet when I called and asked they told me pretty much they can't do anything because they're overseas and I asked for corporates number and they said they don't have it and can't give it out
Claimed loss: 286.90
Desired outcome: Internet back on and my bill fix
Confidential Information Hidden: This section contains confidential information visible to verified Metro by T-Mobile representatives only. If you are affiliated with Metro by T-Mobile, please claim your business to access these details.
Phone service
Store: 2704 N Pine Hills Rd. Orlando Fl 32808. Feb 7th, I went in to pay my phone bill when the cash payment system was down. I asked the guy a few questions and 1 question in particular was could I transfer to another phone and asked the fee amount.. He, stated " there was no change since I already had a number". I go put cash on a card and happily asked...
Read full review of Metro by T-MobilePhone service
Metro is taking money from me they double charged me twice this month and now I paid $80 I paid them $167 and yet they're still threatening to turn my phone off if I don't pay them again by the 11th I just paid them I just paid them to have my phone service put on put on and yet they're trying to tell me they need more money by the 11th and they're cutting it off I'll be damned if that happens I need something done
Claimed loss: 150 dollars
Desired outcome: I want my money back and I want to be done with them
Confidential Information Hidden: This section contains confidential information visible to verified Metro by T-Mobile representatives only. If you are affiliated with Metro by T-Mobile, please claim your business to access these details.
Service and fees
Bought 3 lines of service in October The representative insisted on Selena's glass screen protectors, In order to trick us into buying them. She said that the total for all 3 was $27. When actually she ring them up at $27 each. That was the first lie. The second issue was with the phones not being able to receive incoming calls after multiple attempts to...
My upgraded phone
To whom it may concern,I went into Metro by T mobile on 11/24/2023 at 5;12 pm to purchase an upgraded phone. I purchased a Wiko Voix 32 G for $74.89. Ever since i got this upgraded phone it has been nothing but trouble for me. Apparently everyone i talk to on the phone cant hear me. I can hear them talking to me but they cant hear me. I have contacted Metro...
Read full review of Metro by T-Mobiletoo many adds
I started with Metro pcs 15 years ago, I was a store manager and was working my way up to a district manager in Las Vegas. But I took another road. I still have Metro and I love it and the prices, but yesterday my phone died and I got a new one ( no discount, but that is ok). No matter what I do, when I log on there is some kind of advertisement, it was funny the first 30 times, but now I am tired of it. I can not even look at the weather without some drama. I don't know what the hell T-Mobile is doing, but you are going to lose someone who has been there before you knew what was going on. STOP selling your soul and killing Metro. I don't need all the advertisements to see something. It might be extra money for you, but I just need my
phone to work.
Claimed loss: leaving Metro
Desired outcome: stop all the ads
Smartphone
I brought a Galaxy on October 27thth 2023 and ever since then, most of the time, .y keyboard keeps freezing. I called METROPCS to ask for a new phone three times and they always sent one when the phone messed up in the past. Their insurance doesn't even this option as repair on their application and I ended up not being edible. This company makes unfair and confusing ot needs to stop. People can't afford the stupidness.
Read full review of Metro by T-Mobiletcl tablet
ASia Afriona On Oct. 10 I entered the metro store on Kekoughtan road in hampton va I was just browsing and I came across the TCL tablet and saw a great deal on it for I think it was between 49 or 50 dollars and the store clerk or manager ask can she help me with anything and I said yes her name is Lisa Royal so I was told, she ask me did I have phone...
Read full review of Metro by T-MobileAbout Metro by T-Mobile
Overview of Metro by T-Mobile complaint handling
-
Metro by T-Mobile Contacts
-
Metro by T-Mobile phone numbers+1 (888) 863-8768+1 (888) 863-8768Click up if you have successfully reached Metro by T-Mobile by calling +1 (888) 863-8768 phone number 0 0 users reported that they have successfully reached Metro by T-Mobile by calling +1 (888) 863-8768 phone number Click down if you have unsuccessfully reached Metro by T-Mobile by calling +1 (888) 863-8768 phone number 0 0 users reported that they have UNsuccessfully reached Metro by T-Mobile by calling +1 (888) 863-8768 phone numberCustomer Service+1 (800) 999-6389+1 (800) 999-6389Click up if you have successfully reached Metro by T-Mobile by calling +1 (800) 999-6389 phone number 0 0 users reported that they have successfully reached Metro by T-Mobile by calling +1 (800) 999-6389 phone number Click down if you have unsuccessfully reached Metro by T-Mobile by calling +1 (800) 999-6389 phone number 0 0 users reported that they have UNsuccessfully reached Metro by T-Mobile by calling +1 (800) 999-6389 phone numberYoung America+1 (866) 862-3397+1 (866) 862-3397Click up if you have successfully reached Metro by T-Mobile by calling +1 (866) 862-3397 phone number 0 0 users reported that they have successfully reached Metro by T-Mobile by calling +1 (866) 862-3397 phone number Click down if you have unsuccessfully reached Metro by T-Mobile by calling +1 (866) 862-3397 phone number 0 0 users reported that they have UNsuccessfully reached Metro by T-Mobile by calling +1 (866) 862-3397 phone numberAsurion
-
Metro by T-Mobile emailsinfo@metropcs.com100%Confidence score: 100%Support
-
Metro by T-Mobile addressMetroPCS Wireless, Inc. PO Box 601119, Dallas, Arizona, 75360, United States
-
Metro by T-Mobile social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 10, 2025 - View all Metro by T-Mobile contacts
Most discussed Metro by T-Mobile complaints
Assault by worker at Clyde Park locationRecent comments about Metro by T-Mobile company
Inability to use mobile data, login problems, and repeated dropped calls
Bluegrass Cellular
5 reviews
TYLT
15 reviews
Elite Mobile South Africa
78 reviews
Beetel Teletech Limited
1 review
Cyclone Construction, Inc.
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!