Write a review File a complaint Customer Service Phone, Email, Contacts
Reviews and Complaints

Learn how the rating is calculated

1.0 4 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint Complaints 4

2:48 am EST I want my money back!

I bought a phone from Efox and it did not arrive and only weeks later I received a notification stating my order was cancelled because they were not able to deliver it to my location. When I contacted Efox they said I'll get a refund within a couple of day but time passed and there was no sign of my money. I contacted them again and they said that they don't know the exact date when will I get my money. They asked me to be patient and that's all.
After three weeks of waiting I demanded to speak with their manager about this but their rep said that they didn't had a manager! Are you kidding me? I'm not stupid to believe that they don't have a manager! Terrible service and staff! I want my money back!

Read full review of
Hide full review
8:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more Smartphone

Ordered a smartphone on Dec 3/2015, paid for it 147, 95 EUR the same day trough GLOBAL COLLECT BV account to EFOX in spain.
Received the smartphone on Dec 10/2015.
Opening the package the item is a used item, it had a tempered glass with air bubbles on it. Afte some days it also stopped working
Sent complaint the same day on Dec 10/2015
A video of the problem was requested. Sent it.
Sent the smartphone to China as ordered. Paid for the shipping 10.39 EUR.
The smartphone arrived in China on Jan 9/2016
Last reply from EFOX was on Jan 14/2016 stating that still haven t receive the item
No more replies since.
Don t know what else to do.
Need help

Read full review of
View 0 more photos
Hide full review
8:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more Non-updatable,Chinese model delivered

Purchased an Asus Zenfone5 :

- 5-inch IPS display, 1280 * 720 pixel display
- Intel Z2580 2.0GHz Dual Core
- Supports 3G network: GSM 850/900/1800/1900 WCDMA 850/2100 MHz &
- 2 GB RAM + 16 GB ROM
- 8MP main camera + 2MP front camera
- The latest Android 4.3 system"
Efox delivered a set which was, by Asus, made for the Chinese market--modified by Efox, with a very old Android build and UNUPDATABLE!
This is their correspondance :

2:12 PM (1 hour ago)

to me
sorry, the phone is CN -Chinese model. You could use it in Europa.
It can not be updated. We are so sorry.
could you accept your phone?
Anna08 [protected]:14 GMT+08:00 Ivan T Koltai : > You advertised the Asus Zenfone5 sold and delivered to me as: The latest > Android 4.3 system. > The set you sent to me is a converted CN -Chinese model. It has a very old > Android 4.3 WW1.13...installed. It can not be updated either on OTA or > manualy. > > WHAT WILL Efox do to rectify this problem? > > > Dr Ivan T Koltai

Read full review of
Hide full review

Is Legit? earns a trustworthiness rating of 73%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard's review suggests is generally legitimate and safe for transactions. However, with a resolved complaints rating of 0% we recommend that you stay careful. Before interacting with, take the time to review customer feedback and the approach to resolving complaints. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. you are considering visiting, which is associated with, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

However ComplaintsBoard has detected that:

  • has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The may offer a niche product or service that is only of interest to a smaller audience.
  • protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
9:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more MHF2 Dual SIM 3.2″Touchscreen Smartphone

---Das Einzige Smartphone, das gleichzeitig funktionsvoll ist.
(DPA)Bringen Sie Ihre Persönlichkeit mit einem Smartphone zum Ausdruck, das gleichzeitig Ihren Alltag vereinfacht.Sie können jede Zeit mit dem Handy MHF2 per GPRS und WAP ins Internet gehen, mit Ihrem Freunden kontaktieren und die Geschäftsdinge handeln.
Zwei Karten sind immer gleichzeitig AKTIV bzw. auf Stand-By! Dieses Dual-Sim-Handy verfügt über zwei unabhängig voneinander funktionierenden Sende-und Empfangsteile. Sie können wahlweise gleichzeitig in zwei Netzen eingebucht sein oder eine der beiden SIM-Karten auswählen, über die Sie erreichbar sein wollen.Das Herumtragen von zwei Handys hat endlich ein Ende!Auf den ersten Blick des Handys werden Sie von dem einzigartiges Design fasziniert.Sie können vieleicht verirren, ob MHF2 ein Dual Sim ﹠ Dual Standby Handy ist.Mit dem 1.3 Mega Pixel Kamera können Sie photografieren und auch Videos aufnehmen.
Ultraschlankes und einzigartiges Design。Wenn Sie ein Handy suchen, das in Ihre Hosentasche passt oder in einer Handtasche Platz findet, damit Sie sie im richtigen Moment parat haben, sollten Sie auf eines der ultraschlanken Modelle zurückgreifen. Das Handy MHF2 können Ihren Wunsch erfüllen.

Wenn Sie an diesem Produkt interessiert sind, können Sie unsere Website besuchen, um sich mehr über unsere Produkte zu informieren.Unsere Produkte sind fast ausverkauft, just do it.
Weiter neue Produkt im cect handys hiphone HIPHONE 4 pinphone 3gs cect handy

Read full review of and 1 comment
Update by chinahandefox
Aug 23, 2010 9:07 pm EDT

Können Sie sich einen Tablet PC nicht leisten, und Sie haben Stirnrunzeln ? Nein, Sie sind falsch. Jeder will eine gute Leistung, aber preiswerte Computer haben. Jetzt haben wir eine Brücke bauen für Sie. Hier bieten wir Ihnen die gewünschten Rechner. Qualität und Quantität . Klicken Sie einmal kann Ihnen angenehm Überraschung zurückbringen. Jetzt will ich einen Computer für Sie einführen.
z.B. CEM011SR Google Android OS 1.7 7 Zoll Tablet Laptop. Prozessor Modell:Google Android OS 1.7. RAM:256MB. Speicherkarte:microSD, Bis 32GB erweiterbar. Displaygrösse :7 Zoll. Kamera:1.3 Megapixel. Verbindung:802.11a/b/gWi-Fi. Audio:MP3.WAV. Video:RMVB.FLV.MP4.3GP.AVI. Microphone:eingebaut. Unterstützte Bildformate:JPG, GIF, PNG. Unterstützte E-Book Formate:Word, Exel, PPT, PDF, TXT, HTML, DOC. G-Sensor:Ja. Mitgelieferte Softwaren:Map, MSN, Skype, Email, Brower, Wecker, Spiele, Livo Recorde. Menü Spache:Deutsch, Englisch, Französisch, Türkisch, Italienisch, insgesamt 150 Sprachen. Abmessungen:223mmx135mmx8mm. Akku:Eingebaut. Farbe:Silver . Gewicht:790.2g.
Wenn Sie an diesem Produkt interessiert sind, können Sie unsere Website besuchen, um sich mehr über unsere Produkte zu informieren.Unsere Produkte sind fast ausverkauft, just do it.
Weiter neue Produkt im efox-shop: cect handys hiphone HIPHONE 4 pinphone 3gs cect handy Tablet PC Touchscreen PC

Update by chinahandefox
Aug 23, 2010 8:57 pm EDT

You want to have a stylish, functional, but the price and cheap mobile phone?
Ciphone c6 Sciphones ciphone chinahandyefox
Zhouleiefox welcome yuo to :
title: ciphone c6 - Mc6001 GPS Handy Java Unlock C6 WIFI 3.5 Zoll TOUCHSCREEN
Dec: wir bieten ciphone c6 Touchscreen Handy. OS, Windows Mobile Professional 6.1, Netzwerk, GSM 850/900/1800/1900. Touchscreen Daten, 3.5 Zoll Touchscreen mit einer.
Keyword: ciphone c5, ciphone c6, GPS Handy. Chinahandyefox
Title: China ipad – hipad, epad, opad, iPad Klon, Android mit, irobot apad
Dec: Wir bieten China ipad, iPad Klon, Desktop PC, Epad, Tablet PC, irobot apad, opad, hipad usw.Wenn Sie dafür interessieren, können wir Ihnen eine günstige Angebote direct vom Großhandel und Hersteller machen.
Chinahandyefox welcome you to :

Hide full review
1 comment
Add a comment
Aug 04, 2016 7:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

If you buy a product via and you have a problem, you can't use the warranty.

In January I bought a mobile phone, which crashed last 6 months.

When contacted the efox they replied that "After confirming with our worker, the factory did not produce this style, so we can not sell the handset for you."

Please do not buy in the Reviews 0

Looks like has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of complaint handling reviews first appeared on Complaints Board on Aug 23, 2010. The latest review I want my money back! was posted on Feb 10, 2017. has an average consumer rating of 1 stars from 4 reviews. has resolved 0 complaints.
Ratings on other review websites
1425 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Contacts

  2. address
    Room 09 27/f Ho King Commercial Centre 2-16 Fa Yuen Street Mongkok Kl, Hong Kong
  3. social media
  4. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.