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Bell Complaints & Reviews

Bell Canadaroaming service

My phone number is [protected]. I travelled to India and before leaving calle bell and ensured my roam like home option is activated once I land in india. I landed in india and nothing working. Not able to recoeve calls from Canada and make calls to canada. This is my business number and so embarassing that my business contacts are not able to call me and same with me. I chated twice for an hour in last three days but no help at all. I am.loosing business and credibility here. Very disappointed. This is second time happening with me and I am not going to spare it like this. I regret I decided to.mkve to Bell from Roger's as I never had this issue with Roger's and such insensitivity. I cannot even call back bell support centers in any toll free. It's completely handicap situation for me.in my business trip.

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    Bell Canadamobile phone

    Ram ID # ez30809 was the most UNHELPFUL person I've EVER encountered in the history of Bell Canada. Called to get my network unlock code and she's asking 50 questions which you can get by automated 611 without entering a code. Frustrated and HUNG UP because she's useless. Called back, got someone that actually knows what she's doing, NO QUESTIONS, not even my name network unlock code in hand. Because you HAVE to give it to me. Ram, get a new job!

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      Bell Canadabell fibe

      I live in a neighbourhood about 15 minutes from downtown Montreal. I have been waiting for Bell to bring Fibe to the three streets in my area that were missing the service. I have written to George Cope multiple times to get it resolved and so far all I have done is get the other 2 streets Fibe Service and they installed brand new Fibe Lines on the pole for my street but for some reason they cannot be connected. That took me 5 years to get that done.

      Calling Bell technical service they said, we don't have a date. After multiple people checking various departments within Bell, they gave my an ETA of 2023!!!

      Seriously!

      It is not as if I live in northern Quebec or some remote area.

      Bell is a joke. They claim to have the best service, the best this or that... but they can't even connect the cables that they installed on my pole 2 years ago. But I keep seeing commercials that you can now get Fibe in these remote towns north and south of Montreal but not in the heart of Montreal.

      Wow...

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        Bell Canadamobility

        I am very frustrated with Bell who contacted my cell phone line after my device was stolen over a year ago now. The person who answered the phone was not authorized to have a new device mailed. Bell however shipped a new device to a different address without my authorization. After having spoke with numerous agents who all confirmed the mistake was rectified and i would be able to upgrade my device at anytime without penalty, I was denied an upgrade today. I have been a loyal client for a very long time and now I want nothing to do with this company. I never received the device that was sent without authorization. I had actually inquired myself at the same time with Bell about upgrading a decide but the only option was an iPhone which I declined and instead purchased my own device. I have been using this Samsung device ever since.

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          Bell Canadamobile/tv/internet customer service

          I've been with Bell mobility for 6 1/2 yrs now, and added tv and internet 3 yrs ago, they've always been super helpful and worked with me if I was behind on my bill, that was until this year. I've always paid my bill, never let it go past 2 cycles, and always stuck with my promise to pay and would notify when a payment was made. However, now out of the blue, that is no longer acceptable. I'm behind and told them everything would be paid up in a week, and all I get is nope that's not do able. We "can't" go beyond the first of the month or youre account will be suspended. I've never had this issue before and I've become really disappointed with their customer service. Just going to try to ride the year out and once my contract is up I'll be going with another service provider for all three services. I don't even recommend Bell to anyone anymore! I tell people to steer clear, and also the prices are ridiculous. For tv Internet and 2 phones I pay a ridiculous amount and I have the bare minimum!! Just become very displeased with them as a whole.

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            • Ro
              Rongo679 Sep 05, 2019
              This comment was posted by
              a verified customer
              Verified customer

              Ombudsmen of Ontario can't correct Bell Canada, only can do is either Human Rights Commission of NY or ICC.

              1 Votes
            • Ro
              Rongo679 Sep 05, 2019
              This comment was posted by
              a verified customer
              Verified customer

              You're diverting the issue without knowing what it's and exposing your criminal mindset from your experience (Not paying the bill on time). it has nothing to do with paying bills, I've enough money to pay phone bills. It's the long distance serive that Bell was outsourcing. That compnay hooked me up for Bell long distance, and when I got the Bell bill a month later, the difference is over $300.00. When I escalated, the lady listened to me, told me to reimburse after calculation/correction, then she disconnected my call and went to a vacation (later on, I learned). When I called the corporate office, Cherry, without listening to me, said "You're lying". How corrupt, inhuman Bell Canada is I know, like some other sufferers. Ghani, another agent, didn't listen to me, just disconnected, even though my language was standard. Bell Canada is full of Joes like you who jump into conclusion without knowing what it's and then disconnect. And I can see in the above post, the tradition still continues in Bell Canda. Shame! Nope! You don't have that sense of feeling.

              1 Votes
            • Ro
              Rongo679 Aug 31, 2019
              This comment was posted by
              a verified customer
              Verified customer

              Bell Canada, spcially the corporate office is full of liars, pathetically, they'll call you liars. Shame Bell Canada.

              1 Votes

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            Bell Canadaunsolicited sales calls and unauthorized credit card charges

            Sixth Attempt to Communicate with Bell Canada - this time via online chat (Twitter support was absolutely useless):

            Bell's customer service is absolutely abysmal.

            I accepted an unsolicited sales call from Bell on July 22 and was given misleading information about a promotion. The promised text message to confirm the details and provide acceptance of the promotion was never received. The next day I received a service notice that contradicted what I had been told over the phone, and I called Bell to complain. I was told to simply reject the delivery and the device would be returned and everything cancelled. I received confirmation via tracking the device had been delivered to Bell at 8:30 am July 31. Since then I have called Bell five times to clear the device from my account and have the charges reversed. Although Bell confirmed the device had been received, and sent an internal e-mail to shipping to inquire about the delay, it is now August 25 and the device still hasn't been removed and a refund hasn't been credited to my card. Bell did not get authorization from me to ship the device (no text confirmation was sent to confirm the terms or acknowledgement given) and certainly not to charge my credit card for the amounts. Calling Bell has been a useless waste of time and the agents have no authority to do anything. You can't complain to sales as they don't take customer calls - they just call customers.

            Bells Reply

            We're sorry to read about your experience. We'd like to take a closer look into this matter. Can you please provide shipping related details such as the tracking number?

            For security purposes, please provide the account name, 9 digit account number, last amount paid (nearest dollar and date of birth on file. ^MS

            My Response

            Bell Mobility .. (tracking number Xxxxxxx, amount $xxx.xx, and birthdate xx/cc/xxxx)- Purolator Express Tracking xxxxxxxxxx - delivered to "HARVEY" at Ship Dock at 9:37 am July 31, 2019 - note: package was not delivered and was returned unopened.

            There is no excuse for taking 26 days and still not clearing the account - particularly given I have communicated with Bell five times (now 6) and the fact the device was returned was confirmed by a Bell agent on August 4th

            Bell's Reply

            Thanks for the details. I'll go ahead and escalate this to our back office to check on the warehouse and have it cleared as soon as possible. I don't have ETA on this but rest assured that we will follow up on this.

            My Response

            What is most irritating is the unsolicited cock-and-bull sales pitch call I received from a Bell agent who, granted, clearly had ESL troubles in communicating. I patiently listened and then repeated what he told me three times during the conversation as the offer seemed so unusual that I initially thought it was a spam call from someone claiming to be from Bell. It was also strange he was calling in regards specifically to one of the lines on my account (xxx-xxx-xxxx) and seemed confused when I pointed out that the cell number he was calling was not that Bell line number.

            In summary the agent stated - I was selected as one of a number of Bell customers to be offered a "free" Samsung Tablet worth around $200 if purchased retail .. it was being offered free recognizing I had a large amount of data (20 GB) shared data between 2 lines and the tablet had been discontinued by Samsung - it would arrive ready to be used without any setup charges and would not alter the current contract duration, which still had 18 months - and he confirmed twice there would be no monthly charges. Although a strange offer, with a value of $200 it represented a $10 per month "bonus" on an account with $215 per month in charges plus taxes and add-ones - so it seemed legit and I accepted subject to receiving confirmation of the details.

            The agent said he couldn't send a text to my cell number to confirm, but would send it to the xxx-xxx-xxxx line account number referenced earlier in the call. I agreed, but no text was received on that line. The next day I received a Change of Service Agreement from Bell stating I was to be charged $15 per month for 24 months plus setup fees. I immediately called Bell to stop shipment and notify I was not interested. Why would I agree to pay $360 for a discontinued 32GB tablet worth only $200? I was told it would be cancelled, but if the device had already been shipped I only needed to refuse to accept delivery and it would be automatically returned and cleared from the account. That was July 23, over a month ago.

            I have called to also make sure the sales agent would be communicated with so he would be aware of this situation and would get his facts straight in the future. I was also told by a Bell agent this is not an uncommon problem, as sales agents commonly use the term "free" to mean no up-front lump-sum payment. However, I was particularly careful to ask whether there would be any monthly fee and repeatedly was told there would be no cost whatsoever.

            Bell should not have shipped until the order was confirmed, and should not have billed against my credit card on file without such authorization. Further, Bell's telephone sales staff should require a better grasp of the English language and should be better trained to both communicate clearly and follow through with confirmation of the details and authorization before entering an order. I was never asked for any account confirmation information during the call and the agent could be talking to anyone who answered my phone.

            I tried to call Bell Canada sales .. but they don't take customer calls nor do they have an e-mail address for customers to contact them.

            I keep getting assurance regarding receiving a followup each time I have communicated with Bell on this issue - but it never happens. Aside from neglect and lack of care for customer service, there is no reason this shouldn't have been cleared by shipping after 26 days.

            It's now August 30 th, 40 days since I made the mistake of leaking a Bell Canada sales call, and the tablet is still on my account and no credit had been issued.

            DO NOT EVER accept a Bell Canada sales call - it's not worth the aggravation.

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              Aug 29, 2019

              Bell Canada — I 've got a package which comes with a tablet

              I got a package without knowing about data and they charged me 2 times more than what I expected during thi...

              Bell Canadatheft

              Hi my name is Natasha Palmer and on Aug 8, 2019 one of your Bell Technicians came to my home to install my cable, phone and internet. Upon him installing my cable box he was left alone in my master bedroom and he helped himself to my wedding ring. It was placed in my top drawer in the corner before he arrived after he left it was gone. I've been in touch with second tier and they were going to look into it. It has been over three weeks and I spoke to some one only once and no one is contacting me back. I called a few days ago and one of your reps let me know that they closed the ticket. That got me quite upset as I still haven't found my ring nor have they contacted me back. I have a police report going on and at this point I'm demanding that some one contact me back and let me know what's going on. I really don't understand How Bell Canada is sending thieves to their customers home and not taking any responsibility for their employee's action. Where does Bell Canada stand on theft?. Can some one please contact me back as soon as possible.

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                Bell Canadabell-mobility: poor mobile service + poor customer service

                After almost 9 years with Bell-Mobility, this July I decided to terminate my cellular service. For years, I reluctantly accepted ever increasing rate plans and tolerated poor quality, of both incoming and outgoing mobility calls. Mobility devices, while important to many businesses, have become critical to some. Over the years, I've had many frustrated clients and colleagues comment on the poor quality of my mobile phone calls. Assuredly, I complained about it to Bell technicians for many years, but nothing ever improved even after changing phones every couple years. Anyway, I just gave up.
                I recently purchased a smartwatch and linked its plan to my Bell-Mobility Plan. Bell's website at the time, clearly stated smartwatch plan could be selected ONLY if a Mobility Plan was active (or newly activated). So, in July when I terminated my cellular service, I assumed the Smartwatch Plan was also terminated, because I no longer had a Mobility Plan with Bell.
                Yet, Bell continued charging me for a service I could no longer utilize. I wasn't notified nor advised that termination of the smartwatch plan must be requested.
                I attempted to address the issue with Bell's contracted techs in the Philippines, August 24th. I managed to have the Smartwatch Plan terminated, but unsuccessful in having the Smartwatch Plan charges reversed retroactive to the date my Mobility account was terminated.
                I feel Bell took advantage of the loyalty of customers like me, who were ignorantly unaware of being gouged by previously advertised Rate Plans.
                I can only imagine how Bell executives scrambled upon learning TELUS was about to offer unlimited mobile plans at very competitive rates. The annual savings to my business will be substantial compared to Bell-Mobility.
                Moving too slowly or being reluctant to act altogether, either way, Bell is late to the price war. Only now does Bell offer essentially the same mobility rate plans as TELUS.
                What I would like Bell-Mobility management to understand is, I have absolutely no intention to pay anything further towards early termination charges, late charges, interest charges or plan charges for devices I could not utilize. Those charges are well covered by the funds gouged from me for the past 9 years by Bell.
                And I have no issue to counterclaim should Bell decide to claim breach of contract. However, I'm quite certain the outstanding charges on my mobility account wouldn't amount to even half an hour of Bell's corporate lawyers' fee.

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                  Bell Canadaphone illegally being held hostage to their network.

                  Trying to unlock my Samsung S6 to a new SIM card while travelling in the UK. The mybell.ca website provided one unlock code, customer service phone in gave me a different unlock code. Neither work. The only option they give me now is to send my phone away for 2-3wks to have them unlock it. They required a prompt to send a phone in place to use while mine is away. None of these options are useful to me while travelling. Bell is essentially holding my device hostage to their network, illegally, to charge their exorbitant roaming fees instead of allowing me to use a local SIM card which provides far more for a fraction of the cost. The customer service was 50/50 at best with two of their reps being quite civil and trying to help, and two of them being completely stand-offish. All in all, extremely unsatisfied

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                    Bell Canadafiber optic

                    About the location of the fiber distribution box. It is right in the middle of my view of my backyard and close to where my kids play. It is in my view obstruction of the area and very close to the ground it is not secure for the kids playing around it. It should be moved to a better location bell Canada should move it to a better location and also keep it away from kids. They have new technology but old ways of installing it

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                      Bell Canadatv

                      BBBL8ZCW is my quotation. I'm more than annoyed at the fact that all I inquired about is getting a starter package with a movie package hooked up at my parents camp. Everything is hooked up -dish cable and receiver satelite dish is original and fush was purchased privately.. as my dad could not find the one he had before. He had services with bell in the past. His name BILL SOKOLOWSKI 212 PRUDEN ST THUNDER BAY ONT. My dad was a bell client before and basically we wanted to reactivate his account in a different location. ( Come by Chance resort) I dont understand why should I be paying for things I do t need I dont need anyone to vkmd out to camp and waste my time since everything is all ready to be connected with bell. If this continues to ve an issue I will go with someone else to get TV service at camp

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                        Aug 22, 2019

                        Bell Canada — mobility cell phone insurance.

                        I've been a loyal Bell customer for years now, I upgrade my phones every two years. This year, I went in to a...

                        Bell Canadawhat is this bs

                        Every month your billings CLIMB and the service fades.
                        I do not use long distance nor do I abuse your crummy system. But regular as clockwork, my bill keeps going UP!
                        I pay on time on line so as to avoid screaming at your reps.
                        My bill has climbed $10 a month in the last year and have not been advised as to why it is occurring.
                        The quality of your less than esteemed corporation leaves MUCH to be desired.
                        You are running a monopoly and are screwing your customers with the cooperation of the CRTC and we have no say in this matter.
                        It is time that the whole Communications field is opened up to foreign players.
                        You have gotten away with your attitude for too long.

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                          • Sm
                            SMG1 Aug 28, 2019
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I don't either as I only asked for internet and got suckered into fake deal for first year now still stuck with internet tv crap I said I didn't want. my bill went up from 40 to 60 and now 108 and they never sent me any warning or information on pkgs to consider before my time was up on deal. I am a visual impaired person who used a screen reader what the F am I supposed to do with that as have never turned on or used online tv. Not offered any deal without stupid online tv. No Trump was right Alexander Graham Bell was American as that is what this company operates like them. If he were alive today and saw how they treat the disabled he would be disgusted. So called Canadian company who pay their ceo's millions I expect and people on disability like me get screwed by their minions.

                            1 Votes

                          Bell Canadaservice with navneet s

                          Hi a couple months ago I emailed in giving a raving review about this employee. Since then I have received phone bills in the 250-350$ price range when I signed a contract for $180. After calling bell customer service I was informed that I had no data on my plan. When I signed my contract this employee LIED to me and told me I had 3GB of data. This is why my phone bill has been so high. This employee should be FIRED for luring to customers. I am now locked into a contract with NO data even though I was told when signing I had 3GB PER MONTH.

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                            Bell Canadabell canada

                            I have often had to call Bell to correct my bills. In June my bill was raised $45.86 shortly after being promised a bundle package at a lower price. The agent I initially called lowered the charge that month and asked me to pay the higher charge the following month. He said the computer would have time to correct the bill which I was to receive this month. My bill remains uncorrected. I did ask the agent for a receipt. It included the details of the bundle only which I have misplaced.

                            I have proof of the amount of the Bill in May and the adjusted charges in June agreed upon by the agent as well as his i.d. The agent, sounded disinterested until I asked for his i.d. He then passed me through to the loyalty department. I spoke to PAM EZ17308. She only wanted the receipt and would consider any other facts. To say the least, I know that they have recordings of past phone calls.

                            I am a senior and a Bell customer all my life, In spite of ongoing billing problems that were at least for fixed for a while, I did leave Bell. I am now totally disgusted at being so gullible.

                            I will not pay the full amount but the amount that was agreed upon.

                            Sincerely,
                            Jacqueline Damackine

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                              Bell Canadatv hasn't fixed my service for 2 months but want me to pay for it.

                              I have called for over a year with Bell Canada. I have had not stop issues. Last year they replaced a satalite that fired my home reciever and did not pay to replace it. They then had to come replace wires, then a reciever that didnt work. Then this year it fried out again and had to replace there reciever equipment again. That reciever does not work brand new out of the box. They have been billing me for 2 months of service that I do not have. I have called every week to have them come out to fix iit and they say a time but dont show up to do so. I have been hung up on many times from them and refused to be given a manager to discuss this with. Over 6 days of tech service to come to my home. No one has been here. One lied and said he was calling me from my home and I had take the day off. No one was in my yard or on Camera.
                              I would like my money back and them to come get there equipment.
                              No call backs terrible customer service.

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                                Bell Canadaaccess to bell equipment in my backyard

                                I've lived at 1500 rue De Padoue, Laval, QC since 1984, I've even worked in engineering at Bell for over 28 years...A few weeks ago Bell installed a new cable and terminal, the problem is and this I've asked all the technicians that came by to have Bell's records changed, because the simplest way to access the terminal is by going through my neighbour's yard located at 1610 Place de Trieste, otherwise there is no access to the terminal as my pool equipement is in the way of the ladder that they need to use. I am usually home to answer the doorbell when a technician comes by but sometimes I'm not home and my gate is always locked because I have a pool and I would be criminally responsible if someone ( child) comes and drowns, so I don't want anyone breaking my gate to come in my backyard only to realize that they'll have to go through my neighbour's yard to access the terminal. Today Aug 16th again there was a technician that came knocking to get access to my backyard and I've had to explain yet again .So is it possible to have the terminal address changed at the attribution centre please?

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                                  Bell Canadabell television and internet

                                  Bell Bill was much higher than original contract. Phoned in on July 17th to have bill rectified. Was transferred to a loyalty rep who satisfied the complaint and gave me a price that was acceptable. When the bill for August was received the new price plan that we discussed was not reflected on the bill. Phoned back in and there were no notes on file as if the conversation had never taken place. After spending an hour or so with the rep they said they could not change my plan and that they would have a manager listen to the recording from July 17th and call me back within 4 business hours. A manager or supervisor never called back so I called back a few days later. After explaining the situation yet again, a helpful rep said the only way to get the price lower is to do a new install. We set up a new install and the technician came. We showed the technician what the asked to see (phone line etc) and they left without saying anything (did not install or communicate at all). I messaged the bell technician and they said they were at the bell panel on the street. The after a few hours elapsed we still hadn't seen the bell technician so I messaged again and they did not respond. The bell technician did not complete the set up and did not communicate anything as they just left the scene unannounced.

                                  bell television and internet
                                  bell television and internet
                                  bell television and internet
                                  bell television and internet

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                                    Aug 13, 2019

                                    Bell Canada — online purchase

                                    On August 9th I received the order I had placed through my bell online account for two remotes for satelite...

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