Bell
reviews and complaints

Hi, I am contacting u with a very big concern!
approximately 6 months ago, we called in to report my cell phone stolen, ive asked to have it traced, was told we couldnt., to use find my iphone app, well, i have never used it, and it has to be on to use it. so not happening, they then told us that no one would ever be able to use it, that they were shutting down the smei to the phone.
Then about 2 month ago, my son had got an enormous bill for data all of a sudden.
Well, to our surprise, the phone number was none of our numbers to either tablet or cell phone.
the screen shot they sent, was no number on our account.
I then, looked aroun and noticed my tablet gone, but still number not the same.
We called again, cause now we have a 1400 data bill, on something that bever ever did before.
We have been with Bell for yrs, bell advised me to call rcmp and file a report, I did, for the phone and tablet, got a file number, emailed customer service the number, now the bill is 1900 and for the firt time in 10plus years, our phones are shut off.
I would like to know why u guys told me to file a report, and it did no good!
And we also would like to know why we get treated like riminals, when we have had services with bll for 10plus years?!
I am totally discusted!, and regret having anything with bell now, this is redicoulous!, nd uncalled for!, I gave the file number, so use it!, trace my phone and tablet and u will know i dont have them!
This matter needs resolved, we r not iars and crookes whih u should know, weve had services with u forever, and dont like being treated like we r!,
thank u ttys!
also my home has been burnt down since things went missing, so any help would be greatly appreciated!, im not a hated person, so chances r the one that stold my stuff, burnt my home down.
I wil gladly pay what i should, but im not paying for a theif, especialy, when no one was supposed to be able to use my device in the first place, i think this is redicoulous, and totally uncalled for!
Thank u

The technician told me to bad he park there anyways not his problem.

This building is a senior citizen building with ambulance zone at door for
tenants and not service repair man if they don't know they should ask before they park in emergency zone.. Next time i will block the truck and call the police and towing.

during the period of 2000 to 2018 at the bell number of [protected], I was being charged $58 per month for a landline, when my neighbors were being charged $20 per month. I was paying $38 more per month for a period of roughly 15 to 18 years.

I would now like to collect these overpayments for this period as it is unfair pricing.

Sincerely

Maria Ferrari
33 Hanson Road
Toronto, Ontario
M6E 1T5

[protected]

Dear Bell Canada Executives,

Bell Canada (TSN) has the rights here in Canada to broadcast F1.

The BIGGEST F1 race of the year and you let your Sales Department insert commerical spots at the most inconvenient times. We all know your commerical breaks are programmed in advance but how about you treat F1 the way you treat Soccer.

DO NOT INTERRUPT THE COMMENTARY during a live event.

TSN and the Sales Department simply ruins watching the F1 experience. SKY TV does not do this and we know DAZN would not do this.

Let us enjoy the viewing experience.

Jonathan (F1 Fan)

Extremely long wait times to even have someone answer the call.

Added residential T.V. and home phone to an existing account with internet. Within the first 24 hours a billing discrepancy was found with what was quoted. Which brought another hour + wait for confirmation of accuracy. Was disconnected in that phone call which brought on another hour + wait to explain the situation all over again.

Services were installed and within 24 hours the "refurbished 4k receiver" was found to be faulty a tech returned another day later and replaced.

First bill was incorrect, off by $78.13 before tax. Another hour+ wait to be told to pay the current bill and a credit would be applied to next billing cycle.

Current billing cycle does not show the credit on the over charge. On hold now 1 hour 10 minutes with no answer.

Please send reply to [protected]@Yahoo.com.

I called Bell this morning to complaint about Bell contractors laying FibeTV cable in front of our house (and neighbors'). About 10 weeks ago, they dug up my driveway, dug holes in my lawn, and moved my fence out of the way.

The Bell manager asked me to send photos, showing what needs to be put back before winter arrives to prevent the weather causing much, much more expensive repairs.

Attached are 6 photos: Photos 1, 2 and 3 showed the driveway showing damage after being disturbed; the perfectly even and aligned blocks became uneven and out of alignment. Photo 4, 5 showed 2 large square holes big enough for a man to get in to work. Photo 6 showed the contractor detached the iron fence causing visible damage.

With winter coming, these repairs have to be done before more weather damage. Your urgent attention to this complaint is greatly appreciated.

Your tech informed me that she had collected my phone number while calling even though I always have on my private calling features. I called to complain about a number that called me through one of your owned and operated lines and you take my info without consent? This shows why I'll never be a customer of yours. You take info without consent.

I have a small homebased immigration Consulting, bell Canada workers have given access to my internet to criminal gang and a reputed law firm, they steal my important emails I made many complaints to Bell even filed a case in court. But no action is taken criminals are freely intercepting my emails and stealing, even those email of relevant client are stolen
This highly organized criminal act is going on and even my computer is harmed. Bell Canada ignore even though the crime is punished able by ten years imprisonment
My internet is connected to another network, hidden net work
When I log to internet, the criminal is also connected

To Complaints Manager,

It's been a few occasions that my neighbour, Pierre-Yves Hazel, Bell Canada service technician has been observed performing unsafe road conduct, hard acceleration, inappropriate early morning engine revving, driving a vehicle with open doors... using your Bell service trucks... All in a quiet residential environment where I believe you do not permit personal use of your corporate vehicles.

It would be appreciated that you take the appropriate employer actions needed to terminate this activity before an unfortunate accident occurs.

Regards,
Mr. Bobis

Driver saw my dog on the road, he was obviously concerned and I was as well and also embarrassed. He was giving me a rude look and yelling at me asking if that was my dog. I said yes she was, and he started to yell even more about how I was a stupid b**ch and he was about to kill my dog. At no point did he stop to think about me or the fact that he was in a clearly marked Bell truck, instead of being polite, reasonable and understanding about the situation he screamed at me calling me horrible names, mimed masturbation! Swore at me continuing to berate the incident, while telling me I was a stupid c**t and continued to tell me to go f myself as he was on my property screaming at me in front of my kids.
His outrageous tantrum left me shaking and terrified. He so hound not be in the customer service industry at all and should likely get his criminal record check updated by his employer. I am genuinely concerned about how aggressively he spoke to me about a high stress situation.

Trying to cancel some services due to very poor services, and unethical treatment from billing department for dishonesty from Bell... errors made from Bell and then being passed around from department to department each time for the past month. I had 2 separate business accounts with full package of internet, phone and security, I cancelled the one account and was charged $500 early cancellation fee, which was fine... however now cancelled the second account for only the internet and phone (keeping the security) and now being charged additional $1, 000? on top... how is this when I had 2 separate business accounts and when cancelling 1 charged $500, and when trying to cancel the other being charged double when I am actually keeping my security service. This is not right at all... I can understand cancelling fee of $500 but not $1, 000. no where in contract does it say this because I didn't call bell for separate services, I called and purchased 1 bundle package. I was told from beginning before accepting bell services that if I cancelled there would only be a $500 cancellation fee, however now you say something else... this is not right to LIE to customers. I will be taking the matter to court and will NOT be paying additional $1, 000 when I was told by security department I shouldn't be charged any cancellation because my account is still open and I'm using security services still. This is not ethical. I'm reporting this to the BBBureau and legal action will be taken against BELL Canada, along with MY BILL of $250 per hour of my charges for my time spent per hour on phone dealing with Bell. Our company charges $250 per hour for consults, since matters cannot be resolved from Bell, we are also a professional company and will send you our invoice, and when you don't pay will have a collection agency harass you until you do. This is not Bell Canada we get helpers from Philipines who cannot locate our invoices correctly as they made errors in mixing up our accounts and then apologized after I spent 9 hours EACH DAY waiting on the phone to ask a simple question. I will be contacting City TV to let them know what has happened to me and several of my friends the same issues, Bell Canada doesn't support Canadian workers, instead hiring offshore paying people per hour which is why they don't assist and take 4 hours to answer any question so they can earn per hour instead of genuinely helping people. The only time we get support is when you try to sell us something. When people sign on to get a Package with bundle, then this is considered 1 purchase, if bell decides to have different billing departments this is not stated in their contract whatsoever, that separate invoices will be sent, etc. therefore, you need to honor what was told by sales associate when registering that the cancellation fee would be $500 for the 'package' that I purchased. My security was not even cancelled, as I have account open... I'm not happy about this and will ensure my colleagues at City Tv are notified, the mayor of Niagara notified (Jim Diaoti), and my celebrity friends in Hollywood, please look up my name to realize who you have danced around for the past month. I charge $250 per hour for my time on the phone, since you have taken up my time of more than 4 hour per day in not providing adequate service by telephone while I'm being passed around, invoice will be sent to your head office @ 100-483 Bay St, Toronto ON M5G 2E1 - if not paid then legal letter will follow and you will be taken to court. At that time, you will have to provide your proof that any signature was given by me in agreement to your false statements. I did not sign anything and therefore, you must honor your agreement of sales associate by telephone. If your a legitimate phone service provider then please check your phone records of the call whilst I was speaking to sales person to hear what I was told and agreed to verbally. No where in your contract does it state cancellation fee of $1, 000. So kindly correct this matter please, otherwise I will go forth with legal action, I will also place this in all of Niagara newspapers along with testimonies of others who have experienced the same issues with Bell, I'm sure they would be very happy to share their story also of their bad experience. It would be in your best interest to waive the cancellation fee all together for the gross injustice toward me because in the long run it will cost you much more of sales losses and court fees. It's your choice...
if you charged $500 for the one account I already closed and paid for... and I purchased the same package twice, then the cost of cancellation for the second account must be the same, if not less because I kept my account for security and purchased products also. its not good customer satisfaction if you wish to retain clients. Your office called this morning to ask if I was cancelling because of the price... I didn't take the call because I'm thoroughly not pleased with Bell services. I should have asked the fellow to resolve the matter. My Rogers account was much cheaper only $125 per month for internet and security and their cameras are better too! Services and customer support is friendly and timely, they don't hang us on the phone, dance around the question to hold us for 4-9 hours with no answer.
They hire genuine support group who answer calls within Canada.

It is shady shady under the bell MTS umbrella.

I was initially offered a "connecting families" offer in January/ February for $10 a month . as per the notes that other representatives were able to read, they were all informed that I then called immediately back so that I could have my 50Fibe service back as the connecting family offer for $10 the band width could not even open up my email in google.

I was then conventiently bummed to a service of $110 a month instead of my contract of $40 a month for home internet service. I had to call several times to get my original service Finally in April I was able to get my original offer and service of $40.

Then it happened again Bell bumped me off of my service and started to charge me $110 a month. When i tried to call very poiletely to disguise, or to chat Nobody knew anything about my previous service. they could not even find my account number> ...

Where are the notes? They are there but somehow missing? It is shameful that after being shuffled for 3 hours and given 5 phone numbers to call (not even being transferred) I was asked to "prove" that I had this account of $40 and that there is "nothing the representative can do to help as my account is deep in arrears". (2 months of $110 instead of $40)

I was shuffled around for 3 hours, spoke to dariana, Frankie amoung others and nobody could find the history of notes not even my account number. I was given over 5 phone numbers to call.

Lucily I document everything. If I did not have this chat conversation documented myself from back in April when i had to get my service reconnected to the $40 a month instead of $110..., and I am sure many other low income families are experiencing this. It is very convenient Bell pushes low income families off - to force them to now pay $110 for Internet service instead of $40.

Surely the representatives and bell of whom targeted me in the first place as a low income family knew that To bump us off our $40 a month service to then ask for $110 a month for a service was not right. Being asked to PROVE that I had a contract with them? The representatives viewing the notes that my account is in arrears for $110 a month and that I did sign up for connecting families yet where are the notes that my service was for $40 a month before?

Shameful Bell advertised they are connecting families... it is more of a total disconnect... and even more of a hassle and struggle for low income families.

In the month of january first week I received bill for my mobile services around cad 197.95 and I tried to pay through bell application with my debut card. On that tine I entered all my card details and submitted. But later they deducted three times 197.95 instead of 1 time. I immediately call the customer support and they ask me to wait 28 days to credit the amount in my account. After 1.5 month I talk with them and report that I didn't receive the credit. They updated my address and told that we will process the cheque to your address. Its already 6 months till now I didn't receive single penny. I am continuously calling them biweekly but every time they are saying wait wait wait! They owe me 394.5. I am really pissed off with their service.

I recently moved to a condo in Brampton, ON. Two service technicians were scheduled for Tues. June 8th to set up television system as well as internet/phone. Phone tech arrived and, although someone frustrated with condo setup, was able to complete this portion. Television tech arrived and I was told I couldn't have satellite (I was told by moving valet that my bldg. had a satellite on the roof) but would have to switch to fibe. He was a little upset because he had driven from Mississauga. I then had to phone Bell to schedule another appointment for the Tues. June 15th (apparently Bell only services this area on Tuesdays... what's this all about).
Yesterday (June 15) appt. was scheduled from noon to 5pm. At almost precisely 5p.m. Bell tech. phoned to say he was on his way. When I advised him that that condo Bell room would be locked and it was too late. He took offence and argued that this is not true, the condos are set up to allow access. Well, sorry but not mine. He uttered the fact that he was the only tech around and Bell sends him everywhere. (I am only a customer expecting reasonable service and he shouldn't be voicing his frustrations to me.) Well, again I had to call Bell to rebook. Don't have names but I spoke to a case manager who verified that I would have to wait until next Tues. June 22nd for installation. At that point, I asked him to put this on hold as, for the first time, I want to look into my other option.
I feel this is unacceptable and wonder if the executives at Bell are aware of the deterioration of service... or do they care. I have been with Bell for at least 56 years but none of this matters. Perhaps if I was interested in becoming a new customer, response would be different.

My internet download speed is a paltry 5Mbps, which is the highest speed that Bell currently offers for my location. I live half-way between Montreal and Ottawa: 612 Bobois St., L'Orignal, ON, K0B 1K0. I find it difficult to believe that a company such as BCE, that made 3.25 billion in revenue in 2019, cannot provide a quality of service to a rural location which is even half-way acceptable. I, like many others, work from home now (as a result of the Covid-19 pandemic) and need to have a quality of service that is enjoyed even in many 3rd world countries. Your service is really not acceptable and yet I have limited options. The price I (and others) pay for the ridiculously low speed is unjustified and perhaps should be subject to a class action lawsuit. What are Bell's plan's to meet the needs of small communities such as mine? Is 5G a myth or is it only available to those who live in large cities?

I have been a Bell customer for a number of years. I am staying on with internet service. On May 25th, I called to cancel my phone line and TV service effective June 23rd, 2021. The initial reason simply was that I no longer wanted to end the cycle of calling loyalty looking for discounts in inventory to get a more decent overall bill. Such discounts always expired resulting in much higher bills, so I decided to end this cycle.

An hour or so after the call, the phone stopped working. The next day, the TV service stopped working. I called support on May 26th. They said they could not restore the phone service, transferred me to loyalty who said they could not help, then transferred me back to support. Support scheduled a technician to be at my house on May 27th to restore the phone service. The technician never came.
On May 27th, I called support once more after the TV service stopped working. They said the could not help me, transferred me to billing who said they could not help me. They wanted to transfer me back to support and then I asked for an immediate phone and TV cancellation which should
result in no longer being billed for phone and TV.

I was unimpressed with the lack of effective help and am wondering whether Bell dealt with the initial cancellation request for June 23rd in an honest manner.

Bell cable crews dug a large hole over a year ago, between our property & the neighbor's. They placed a piece of wood and a cone over the hole. Haven't been back to fix it since. In the meantime, I noticed that they have created a "sink hole" on my driveway and that it has collapsed on the edge. I phoned this morning and was placed on hold and disconnected, 4 times. I wasted a total of 1 1/2 hours, repeating all my contact information and details of my complaint 5 times!
On the last call, I expressed my frustration and "Uma", at Bell customer care, promised she wouldn't put me on hold. After holding for 10 minutes, I was told I wasn't on hold, and I asked the purpose of my staying on the line, the response was " so that she could finish filing her ticket", to which I replied, do I need to stay on the line for this or do you have all the information you need? The response was I could hang up and she would file the ticket...thanks...
I did close by warning that if I didn't hear from anyone at Bell in the next week, I would go to the local newspapers.

A friend gave me a 4100 receiver without a smart card.
The first bell person I talked to said they would send a new smart card by mail and my account would be charged $69. I waited 14 days with no receiver delivered.
The second bell person said they could not provide a new smart card but a Bell Store would provide one.
The Bell Store said they haven't had smart cards for years.

I got the runaround for nothing wasting my time.

April 19- called bell spoke to an agent about ordering a smartwatch. I was not able to do it via the web so I had no choice but to speak with someone. I was on the phone for over 45 mins. I gave my drivers license #, provided all the information that was requested of me. The agent said I would receive an email with confirmation number and I would also be contacted when it shipped.
April 21 - called to check on the status of my order, I was told it was ordered and would ship out on friday april 23.
April 26 - called to check on the status of my order (no cell phone or smartwatch takes this long to ship) agent said there was tech difficulties and could not reach my account
April 27 - called to check on the status of my order, 45 mins on the phone spoke to 8 different people, no one could find my order. I was disconnected from the call.
April 29 - called to check the status of my order, agent told me my order would now ship out on april 30th gave me a ref #[protected]
May 5- called to check the status of my order. No one could find my order, spoke to 5/6 agents, got disconnected from each of them, so I had to keep calling back. My last phone call I asked for a supervisor, he said his name was john. He was very unhelpful, wanted to transfer me away like I had already been done, despite my frustrations and anger he was going to transfer me away. I refused and told him to fix the issue, explained all that i've been through. Another hour on the phone john said the order was found, and to allow 2 more days for shipping gave me ref #ez86252.
May 7 - called to check the status of my order. Spoke to rey, couldn't find any record of my order, I explained again what i'd been going through trying to order this watch and he wanted to transfer me. He did I spoke to mary, she was not in the sales department and could not place my order and confirmed there was no order placed. She was going to transfer me to sales, gave me their direct number in case I was disconnected like I had been many other times. She was the most helpful, because she confirmed there was no order placed. She transferred me to kuitika. This agent was to place my order, I spent in total today over an hour. This agent was having issues getting my watch ordered, she disconnected me. I called back the direct line to sales, spoke to gagan who said all smartwatches were sold out for galaxy!
Can you please tell me why the people at bell do not know how to do their jobs? Why was I lied too numerous times? Why as a customer I have to endure this type of service that I pay for? I will never be a bell customer again, when my phone contract is over, you will never get my service, no one in my family will ever be bell customer.