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Bell Complaints 690

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3:32 am EDT
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Bell billing and call waiting disconnects other call holding

Over billed many times, offered same rate to be billed as Rogers is offering to go to Rogers services. Bell says will do the same but does not.
Every 2 months or so I have to book time off to call and be on the phone with Bell Headoffice to get these billing fixed repeatedly.
They now deny the offer, tell me Im billed at higher basic rate, when it should be lowest rate.
I have services of hearing other people on my line, I have recorded some conversations for proof I can hear deals about investments, credit cards, people talking of someones funneral, someone speaking of art work being bought, and another lady talking of investments and work being done at Rhona as in rebuilding the building there.
This is redic, lack of privacey and lack of faith in Bell more and more. I can not stress enough to complain and call the head office and demand compensation for bad lines, over billing - it would be fraud if they took more money from your bank account then you had agreed to with them monthly - but they try.

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A.Guy.From.London
A.Guy.From.London
Sudbury, CA
Aug 20, 2010 4:26 pm EDT

You should look into TekSavvy for your phone and internet, with long distance only being 3 cents a minute. I have them and can't be happier, aside from the fact that they're reliant on Bhell for dsl. But, I think they have cable internet available in the K/W region now. Might be worth checking out.

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8:51 am EDT
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Bell constant billing errors

We have been customers of Bell Canada for approximately 32 years. In the past we just had phone, so life was simple. Now with the addition of Internet and TV services they can not seem to get the bill straight. This has gone on for about 10 years! I talk to them about 5 times a year to get things straightened out, and have all types of assurances that it will be taken care of, but...the same thing happens over and over. Do you know if you have "Bell One" billing you have to talk to three different people if you have three services. In todays tech age does that make sense? I wanted to write to a person on the Management Team. Do you think I can find a name anywhere? NO! The most recent CEO has left, for greener pastures I am sure. I can see by this complaint page that I am not alone...We are way out in the boonies, so we are captive consumers. As soon as there is something else for us I am GONE from Bell Canada.

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Beverly Fisher
US
Apr 21, 2022 5:45 pm EDT

Bell is the worst. I had bell mobility and my mom cancelled a few times and yet we kept getting a bill saying we owe them. They never take responsibility for nothing. We have receipts saying we paid and yet u owe them. Money Hungry. And if u don't pay they threaten u to put u in the credit bureau. With all these complaints they should be investigated

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Mel Dale
US
Jan 06, 2020 3:31 pm EST

I do feel a class action suite should be charged against Bell. They keep changing the billing with out any authorization. I switched from Rogers and I am sorry because I didn't have to fight with them every time it comes to pay.
I have 29 hours of tapes of all my problems with Bell that I maybe sending to the right DEPT>

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Joel Verreault
Toronto, CA
Jun 15, 2015 7:35 pm EDT

Customer service is terrible. I don't understand why a new customer is treated better than an existing customer. Ridiculous business practices that require you to quit your service in order to be treated well.

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StilesBC
US
Feb 19, 2016 2:30 pm EST

I am exploring my recourse to sue Bell Mobility for fraudulent misrepresentation. I took out a dual phone plan, and subsequently wished to have the second phone separated from my account. Upon the other person failing a credit check, no notification was given to either party, so bills on both phones kept accumulating on my account (I hadn't built enough trust with them yet, to go on automatic billing). When I called to resolve the issue, I was told that if I paid the balance that was due to my line specifically ($396), the other party could pay the remaining balance of $216.96 and complete the "transfer of responsibility." Upon that person calling, despite passing the credit check this time around, they were told the opposite. That the entire bill had to be paid by me first, and no transfer could occur until that had happened. Effectively, I had been lied to in order to induce me to pay a large chunk of the balance. From my understanding of the law, that is fraud.

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CanadianJedi
CA
Nov 10, 2015 5:47 pm EST

BoycottBell. I have dealt with them and worked for them and am now in depression and anxiety for all the nonsense that they let not just customers go through but even employees. They as a big company think people are disposable.

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Olga1975
CA
Mar 24, 2015 6:10 am EDT

Bell is the worse company in the world! I've canceled my TV and internet with bell back in November of 2014, come December I get a bill for $288 saying I went over my usage ? I haven't been using bell for a month, totally disconnected and joined Rogers, January comes I get another bill for $188 dollars, so I call them and keep trying to tell them I've canceled my services with bell two months ago ! They told me NO, you did not cancell, we have it on file ! I said "well I have a confirmation number and ID badge number of the lady I spoke to...put me on hold...he comes back and tells me : sorry she's no longer employee here ! I'm like so what ? I've canceled my services two months ago and where did you get $188 from ? Blah blah blah ...February another bill for $126 dollars ...I'm thinking " is this a joke" ? Called them again, oh sorry mam that's for cancelation fees and this and that and yesterday I get another bill for $90 dollars ! Called them again " cancellation fees again" if I don't pay my last two bills they will send it to collections agency and I will get a bad credit ! Treat ! Isn't it ? What should I do ? I've payed over $400 dollars to those lying Cun...s for something that I have not even used !

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EugineK
US
Aug 31, 2018 3:34 am EDT
Replying to comment of Olga1975

I have a similar issue with Bell... I wish I read this post a few years earlier! Nothing changes with Bell Canada! Class action?

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Sue11
CA
Oct 25, 2014 4:26 pm EDT

I am not happy with Bell at all . Every month different bill . When you call them and they correct the balance next month they added as a balance . You have to talk to three persons at least and every time you have to explain over and over and the big problem the software of bell change any discount they give you when you sign the contract without any notice .NOT RECOMMEND

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Lindshopewalsh
Toronto, CA
Feb 13, 2013 2:29 pm EST

When I signed my contract in May 2012, I informed the rep that I would be moving to Dryden in February 2013 and that I would be traveling there all the time. He said 'no problem" bell canada offers service in that area. Well when I went to Dryden over Christmas imagine my surprise that not only was there no longer service available in Dryden but there was no longer service available from Sault Ste Maire TO Dryden. That is more than 12 hours on the transcanada highway with no service. They have told me that according to their contract they don't need to guarentee service anywhere, but I am required to pay my contract or my bill even if I am not being provided with service. They have also informed me that Bell reserves the right to charge any fees regardless of whether these fees are in the contract or not. So they don't have to guarentee service and they can charge any fee they like whether you have agreed to it or not. This confuses me because it's not on the terms I agreed to. How can it be legal to have someone sign something without giving them all the pricing information? Also, because I have posted about this on facebook, my comments have been deleted AND my ablity to comment has been disabled. Does this sound like something an honest company would do?

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mo23
Ottawa, CA
Feb 07, 2013 2:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

the same thing happened to me. But wait. I am now dealing with a 16 dollars charge they have out on my bill because of a late fee. yes, they charged me a late fee for a charge that they were not supposed to have on my bill. yes, they cancelled the 790 dollar charge for the PVR, and now I have to fight to remove this. I have been on the phone 40 minutes, and my call has been dropped twice

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SimonRosie
Maple, CA
Nov 15, 2012 6:01 pm EST

I am extremely upset and have spent the past four months trying to settle my closed account. I moved my services because where I was moving to did not offer internet so needless to say I cancelled my services. Moved June 22nd and on June 25th returned all of the equipment in the boxes provided and took them to the post office, got a tracking number/receipt and was on my way thinking everything would be done. Received a bill the following month with amount owing $790.00, called Bell right away and was told not to worry about it as it would be credited once everything was processed. Ok, so I've made several phone calls and put through to so many people and each time regurgitating the same privacy questions. This whole process of being put through to so many people and telling your story over and over again is enough to put you over the edge. Oh, and most times I was connected to the wrong department and couldn't even talk to someone as now my account is put through to selvedge, which is an internal department who you need to speak to regarding your account. I explained not once but at leat 6 or 7 times the whole story of returning the equipment and they are still sending me overdue bills. Each time, don't worry it will be credited. Well, it is now November 15th and I had to go higher and higher to get this resolved. I spent two hours and a half on the phone this afternoon at work on company time dealing with this same issue because now it has gone to CBV collections, an external company. Isn't that just great service, work your whole life doing the right thing, paying your bills on time and Bell Canada can't get their act together and now it's going to affect my credit rating. No wonder people are leaving Bell everyday. They should not be allowed to do this and if they take someone to Collections, at least let them know ahead of time. I have a good command of the english language and I'm educated but what about those individuals where english is their second language or they for whatever reason can't defend themselves. How can Bell take advantage of people this way. I can't even tell you how upset I am that my privacy and credit was compromised. I did eventually, well hopefully got things resolved today but the emotional upset, hours spent on the phone and wasted hours on company time does not make up for "I'm sorry" They need to come up with a better process where the consumer doesn't have to pay for their lack of competence and especially take more care before taking someone to Collections.

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12:19 pm EST
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Bell plan altered

We've been bell customers for 5 years. Originally we were on an AMA plan giving us everything we needed. When we foolishly upgraded our phone, the AMA plan was not available, but we were given one that was supposed to be the same.

However, items on the plan were marked as promotional for one year, instead of the entire length of the contract. Following one year, we are now paying more then we originally agreed to.

Customer service representatives do not listen, do not give you the benefit of the doubt, and are actually outright rude. One asked me to produce the contract, and even offered to cancel my account (for $300!).

I highly recommend avoiding signing any contract with bell. Our next cell phone will be Pay As You Go.

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Steven Carr
CA
Mar 19, 2009 6:14 pm EDT

I am the original poster, and just wanted to provide an update.

After contacting the BBB, my problem was sorted out without any issue. My original plan was reinstated for the length of the contract. I am very pleased with the response, and only saddened that I had to take it up with the BBB to have bell correct the problem.

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3:24 pm EST
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Bell awful billing system

I've been a B(H)ell customer for 4 years now (and I regret it). Last Jan 25 2009, I called Bell to cancel my satellite subscription. The guy I spoke about it told me that they are billing me in advance, and in this case Im paid till Feb 25 2009. So I agreed to the guy that I want my service till Feb 25 only, since im paid till that date. Now last Feb 23 2009 I received a new bill for the cable subsciption from Feb 25 to MArch 25 (advance payment). On exactly Feb 25 our cable is not working anymore, and I called the customer service that they're still billing me but yet no more service. Bell still insist that I still need to pay the charges...FOR ###ING WHAT!.I dont have the service anymore...Now every time I call bell they just pass me to 1 person to another without any solution to my problem...

BELL REALLY SUCKS! WHAT KIND OF SERVICE IS THIS FOR A LOYAL CUSTOMER LIKE US...I WISH TO REPORT THIS KIND OF BAD SERVICE OF BELL TO ANY CONSUMER COUNCIL THAT WILL CAREFULLY LOOK IN TO THE MATTER.

I HATE BELL I WILL CANCEL ALL MY SUBSCRIPTION FROM THEM EVEN IF I NEED TO LIVE IN THE CAVE AGAIN...

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fauziajaz
Windsor, CA
Aug 24, 2009 12:14 am EDT

That' s 100% correct.

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7:12 am EST
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Bell one bill bundle

I have signed up a one bill bundle with two bell products of Bell phone and Internet with a Bell Sales rep. The sales rep stated that to sign up a year bundle agreement, both products will have a $5 discount that total of $10 discount. However, the proper billing amounts were offered only for two months. The January 2009 bill, the $5 phone product was not discounted. I called the Bell and spent more than almost two hours, they stated that the bundle discount for phone only offer to the home phone instead of the resiental phone. However, it was not the sales rep told me when I signed up the agreement. The sales rep from home phone tried to influenze me to change to home phone to get the $5 bundle discount. I was very disappointed to the Bell Canada and of course I haven't move to any other agreement.

I just found that Bell Canada doesn't take responsibility for the promiss that the sales rep offered to me in this case. The billing department reps. are all sticked with the policy and haven't provided help to solve the issue that their sales rep created.

I will keep my promiss to finish the one year agreement and Bell Canada will loss my business forever.

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Tammyshular
Hanover, CA
Oct 24, 2010 6:01 pm EDT

I have been with bell for years, and I have the one bill with my internet/home phone and television on it-I was told i would save $5.00 off each service, I get my first Bill it is only discounted on my express vu, I assumed I misunderstood them so i never called, I just kept paying the bill. (I paid for well over 5 years with this one billing) I called last week because I felt i was over paying, the rep informed me if I changed to a home phone I could save the $5.00 off this service too? I live in my own home, what the heck phone service did I have, needless to say I was MAD that for years I hadn't been receiving a discount I should have been? I never did get an explaination why I wasn't receiving the $5.00 off my internet? So they techanically owe me $10 for the internet and home phone X 12 months/year X 5 years=$600.00 for the savings I should have been getting all along? I am not impressed!

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Gerv
CA
Mar 05, 2010 7:56 pm EST

I can sympatise with you.I've been a bell customer for quite some time.I can can tell that they are more crooked than a used car saleman.They had my complete business ;home phone, internet, sympatico hd tv and cell phone.Recently I had to cancel my home phone and my Internet in order to teach them a lesson.They were ripping me off on the price of home phone at 58.00 dollar s a month.On my internet service I was quoted a price of 23.90 a month after threatening to go with Cogeco.So I staid with Bell.Well every month I had to call them to have my bill corrected as the bill was always more.On top of that they told me they would increase my download speed and instead it got worse.When I did a speed test I was getting a speed of .24 mbps.On top of everything I was suppose to get a monthly bundle discount of $5.00 dollars per service and nearly every month they omited one or two of the discounts.Now I don't have to tell you how time consuming it is to rectify these ommissions by bell.A word of advise to anyone dealing with Bell; watch your bill every month.

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9:24 am EST
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Bell poor service; lying

This is unbelievable. I have spoken to several people at Bell who support me, and I have spoken to a couple people who have either transferred me out, or claimed they did not understand. IN the end, I am still nowhere, and offer the short version of my complaint:

Bell talked us into returning as customers on Oct. 21, 2008. This was a great bundle with phone, satellite, and internet. Within a few days of installing the satellite, we knew we were in trouble with Bell. First, they did not have the right channel package. I needed to call and argue, although not vehemently, I still needed to convince them that I was in this bundle with Bell, which consisted of basic satellite, and a theme package. Next the phone. This was just a joke; we could not get the package they offered. I think I called them three times over two days. Finally, there was the internet. Bell promised me 7 Meg downloads; now I know I would never get this. However, when an independent phone technician told me my line would barely handle half a Meg, and no way Bell could deliver, I had had enough of Bell, again.

Within the parameters of the contract, I cancelled within the 10-day honorary period, and by Oct. 28, 2008 had clearly advised by phone that this was enough. I told them Bell had not changed at all, and was still the awful company they had always been. Because I had cancelled within the 10-day period, I was told I would not be charged anything, and that I would need to return the equipment for the satellite, which I did. In total, we didn’t even get 2 - 3 days of this package. They cut my existing cable lines, and only succeeded in making problems. Never again.

Well now, Bell keeps sending me threats that they are going to send my account to a collection agency. Every month since November 2008, I get a bill, or a notice. I follow up and call the number given, and the person at the end of the line tells me I am correct, that they can see the contract was appropriately terminated, and that I do not owe anything. They advise me that the matter has now gone to an investigation, and someone will get back to me within 4 to 6 weeks.

This is Feb. 23, 2009. I am still getting threats from Bell. I get cutoff. They say they will give me the number I need to call, which only returns me to the collection people where I have started.

I don’t owe anything. The contract was terminated within 10 days, and the service was garbage as usual, but Bell will not help. All they do is plead ignorance, and threaten me. Thank God I didn’t buy any shares in this catastrophe. I am on my way to an ombudsman I guess.

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Ravi Malhotra
Mississauga, CA
Apr 19, 2011 4:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I fully agree with complainant. Same problem I have faced in month of Feb, 2011 when I cancelled the services within ten days of services. It was confirmed on 18th Feb, 2011 on telephone. However to my surprise I received a bill of $361.30.Which I flatly refused to honor and wrote a letter to Bell Canada on 4th April, 2011.
In response to which I got very funny letter dated 12th April, 2011 refusing to cancel my connection. It seems they are governed by Col Gadhaffi and their words are rule of law .It seems Bell Canada is running its own dictatorial regime where Consumer has no say. I am attaching copy of both the letters.
As per the agreement of Bell of Canada and law of Canada, In addition to removing of Disc from my premises which is occupying space of my house without my permission since 18th Feb, 2011, Bell Canada should pay rent for 3 months which amounts to $900.00+Legal expenses of $500.00.

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mad in simcoe
Tottenham, CA
Oct 06, 2009 2:10 pm EDT

I am having the same problem. They are polite but it is always could I put you on hold. I have logged almost 26 hours in to straiten my account with them. I switched to bell business and cancelled in the grace period. I have lost my internet for one week due to billings have had 3 disconnet notices for money I never owed. I am heading to collections for a 700.00 dollar cancel contract. I have been threatened week after week. I beleive in Canada a free country we are innocent till proven guilty. But we are not, we are complacent and have no way to protect out credit rating or our earned respect for paying what we owe and not paying for services not rendered. I have resorted to explaining to bell that a service not supplied is like buying $40.00 dollars worth of groceries and them asking to keep half cause they have a right. No one pays me for the 26 hours of calls since July. But if I do not persist I will loose my services and also my credit rating. I do not understand what they are thinking. But I get 8 to 10 pcs of mail weekly with out my PO Box which upsets the post office. I am getting my mail two weeks after a disconnect notice that I did not earn in the first place. I too was billed for internet that was high speed when the maximum in my house was less than light. They will only go back 6 months for the mix up. I have requested each month my bundle discount and each time I am told it takes 2 to 3 months. Then I call again. Now I am 18 months into this and they will honour 6 months only. This should be criminal where can you go and bill and get paid for money that is not owed just so people like me a single mom can protect her credit. I should change providers but I am under a couple of contracts and each time I call I think this is the end and why switch to inherit more problems. Maybe we should all join forces with our paper trail and fight for what I beleive is our integral rights in Canada. Frustrated and loyal Bell Client

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11:59 am EST
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Bell complain on billing department rep.

I subscribed Bell Express VU 2 years ago and I'm glad I cancelled it last Sep. However, they still owe me $10.07 and I haven't received the cheque yet. Everytime they promise to send me within one billing cycle. So, I called yesterday and below is the complaint that i want to send to Bell Canada (I don't know how to complain to them directly):
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I'm writing this e-mail to complain your billing inquiry department, specifically a guy working there, whose name is Matthew. I called [protected] at 2:16PM eastern time on 2/17/09, so if the call was recorded, you can track who I talked very easily.

I was an Express VU subscriber, but I cancelled the account in Sep. 2008. There is a credit of $10.07 in my account and I was kept being told by your representative that I would receive the cheque within one billing cycle, but as of today 2/17/2009, I have NOT received it yet.

So I called AGAIN, and below is the main points that your representative (Matthew) indicated:

1. It's already in process to issue the cheque, but nobody knows why it has NOT been sent out yet. Probably because $10.07 is not a lot of money, if the money is $300 or $400, Bell would issue the cheque more quickly. (By Matthew)
Me: I was told the same thing every time. But when can I get my money back?
Matthew:I checked your account, the money is in process to issue. But nobody knows why it has not been out yet.
Me: Why does it take that long? Every time you said it's only a couple of billing cycles,
Matthew: Probably because $10.07 is not a lot of money, if the money is $300 or $400, Bell would issue the cheque more quickly.
Me(angry): Even 1 cent, it's my money. I need it back.
Matthew: ...

2. Probably you (the caller) need to talk a lawyer to get the money back. (By Matthew)
Me: I need to talk to somebody who can resolve this issue, if you are not, transfer to your boss
Matthew: There is no body here can press.
Me: If you were me, what should you do?
Matthew: Probably you need to talk to a lawyer.
Me: ...

3. You (it means the caller: me) are not the customer any more. (By Matthew)
Me: Is this the manner to a customer?
Matthew: Your account was cancelled, you are not the customer any more.
Me: ..., that's why I cancelled my account.

I asked to talk to his boss, and he transfered my phone call to a French speaking guy, how SMART he is!

Basically, since the time that I used your service, I have not satisfied with your customer service. However, I never imagine Bell Express VU's customer service representative would be that BAD.

He does NOT benefit your company at all.

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PIPAWARD
Oakville, CA
May 22, 2010 4:38 pm EDT

Most interesting reading. I just answered my telephone and spoke to someone promoting Bell Express Vu with a sweet package to bundle all my services together and only for today. I must say, the line we were speaking on was so bad that I had to ask her to pull on the tin can harder on her side to tighten the string. Sooo, once again. Rogers Star Choice. you prevail...Until a better service with a proper billing dept arrives in Canada. Then I will tell you both to freely copulate and go. Cheers

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Kavi2010
IN
Jan 17, 2010 9:47 pm EST

I am an ex-Employee for Bell Canada Billing and I know what can trigger Sarcasm and Complaints but on the 90% calls that are heard its found that Customers Piss off the representatives to the extent that even human behaviour blushes . Sometimes they say " I understand why this charge is for, and the next thng that they say is but i still cannot understand the logic for this charge ", Now either english language needs to be redefined or people need to think before they say . There is hardly any person who has ever attended Mathematics Classes even in Kindergarten but they would still call up Bell Canada billing . People would never give the correct PIN Number ( If u r/were a Bell ExpressVu Customer u know what i Mean ) in One single go and expect that there is memory intelect to be atleast 1.5 times greater than Sir Albert Einsteins' then I guess words is not the appropriate medium to express ur feelings . People call up saying " I should be getting blah blah blah promotion ", but they would not check the Eligibility of that Promotion and would still expect to get that promotional credit, which is really sad as Reps have to explain to such intellectual section of users why they are not eligible and then deal with the verbatim following the explaination . Sometimes people would simply say " I want to Cancel " and then when offered discounts suddenly decide to stay back which is a sheer contradiction, In other words when people say " I want to cancel " what they actually wanna say is " I wanna some sort of unjustified credits to be applied my billing for the next 1 Or 2 Years " . People call up Billing because they consider that they should get service " for FREE ! " . The Common First Liner that can frustrate any rep " I can't understand ", Now the obvious tiggering point would be if u can't understand u need Counselling, and not calling up service provider's and becoming a pain for them . I Know that People would talk about Principles and Policies and still want an exception or they will revert back to natural trait of simply " CRIBBING " . YOU CAN DISCUSS AS MUCH AS YOU WANT ON DIGITAL FORUMS AND ON COMPLAINT BOARDS BUT UNLESS CALLERS( CUSTOMERS ) CHANGE THEIR MINDSET AND HAVE A NEUTRAL FRAME OF MIND AND UNBIASED NATURE OF SEEKING HELP BEFORE CALLING CUSTOMER SERVICE ALL EFFORTS WOULD BE FUTILE .

" If u chase excellence, u often get Success "

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OmnimodisZ
North York, CA
Jun 27, 2009 3:43 pm EDT

Hong! Contact the Better Business Bureau right away and initiate an official complaint. Nobody has the right to treat you like this, especially a company that willingly took your money and who would send the credit colletion after you for even $1.00! I remember that once I overpaid my MasterCard balance and then I closed the account - and they sent me the "credit" they owed me, automatically, which was not even $8. That was great service! The point is, it's your money, not theirs, and it's not the amount, it's the principle! CALL BBB! To anyone thinking of going with Bell, just know that they really mess you up and they will not treat you right. Go with Cogeco (amazing, world-class service - both technical and customer service!) BTW i don't work for them.

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wayne
gjk, CA
Mar 19, 2009 9:09 am EDT

bell is terrible, they owe me 75.00 and i was told the same thing, if your thinking about sat tv dont call bell!

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Bell faulty phone- poor customer service

we have a small business and relied on Bell's expertise to recommend various plans to suit our needs. The land lines have been ok however the cellular phones and plans have been a nightmare. We have been with them for 4 years our average phone bills are over $1000 per month. The cell plan has been changed many, time as every60-90days we get a call about a new plan that will save us money however it never does and just jabs us for a new connection fee. The new guy can never explain why the last guy offered this plan but always has good reasons why it should be changed. We have 4 cell phones on the plan, 2 of which are blackberries and that costs us around $300 per month. We just got the blackberries less than a year ago and had received a $400 credit for each phone ( as we kept our old ones for 3yrs) and I sure they wanted to get us to commit to a new plan. They also recommend extended warranty... Both phones have been acting up, One more than the other. The screen has numbers pop up and the roller does not work properly or at all and when this happens the only thing you can do is take the battery out to shut off the phone. I brought them to a Bell Store at Mapleview Mall in Burlington and was advised that they had several problems with these phones and hence changed the design but they could not do anything as we had purchased in ancaster which is a PRIVATELY owned store. The guy told us to bring to Ancaster store and get them to return phones, I did this and they said we would nto get replacements as when they took back off phone there is a tiny piece of paper that was showing red... or signs of water damage? We could not use warranty and extended warranty was no good either. They said that they have had other customers with same problem but and that swear no exposure to water but that BELL CANADA will not reimburse.
How am I sure that this is not something that is a manufacturers problem and just caused by humidity or condensation or maybe taking back off phone and touching paper caused this problem. Bottom line is that we have spent thousands and even purchased $300 for warranty that is of no use..And Bell in it's infinite wisdom is treating us like we did something wrong, when I have been told by 2 Bell people now that this last phone model is not a good one and they have had issues...

Has anyone esle has this issue?

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AngryAsian
Richmond, CA
Apr 07, 2010 1:56 am EDT

Vancouver, Richmond, British Columbia, Canada

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AngryAsian
Richmond, CA
Apr 07, 2010 12:29 am EDT

i purchased a phone last weekend while finding out there was a defect on the batter cover (nothing big) so i go back to the bell store i got it from asked if they could fix it or not and i got a. "This little bump? dont worry about it its fine theres nothing wrong with the phone right? SEE its ok. Even if we wanted to help we cant, please call up to bell to see if they can help you with this." so i waited till monday because bell doesnt open on sundays and was told by the operator. "WHAT? they refused to do a buyers remorse with you? Bring that phone back to that bell store and tell them to call up here" so i did and i was told the battery cover smelled like smoke and they werent able to to swap it with me, WITH OUT CALLING THE OPERATOR... Then after i was told i could go to any bell store and request a fix or swap all told me the same thing we cant do this or "this is a corporate company we dont deal with anything from private dealers" or " this is a private dealer we dont deal with corporate company deals" so in other words i was screwed over...

And i have to say this or i wont feel better... ### BELL AND THEIR RUBBISH SERVICE...

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Bell poorest of poor service

Bell has the poorest of poor customers service and billing. Can anyone name a class action lawyer who will stand up to this farce of a company. We have been with them for almost one year a collectively every bill of ours is over 200 per month. We run business from this phone as they are aware this is a business line. They have a new policy (they say that they cut off a phone bill at 150.00 and for 10 months now we have been on time everytime they send a bill, but they will issue a bill date of the 25th of every month. On this day electronically they shut our phone of because of billing maximum. But they shut this off on the 25th (before we get the bill delivered) they shut the phone off like we are neglegent customers. They have been given the heads up theat our bill is consistantly over 200 every month, but still say they have this system that they cannot control. Sufficed to say, on January 25th, one of our potential clients (a Realtor) tried to call us tonight and because it said our phone was temporarily out of service, he had decided not to use our service. This is a 3000.00 dollar hit to us and we have just had a baby not only three months ago. What does the mighty screw up of a cell service company do about it. Nothing.

I wonder how Bell, the Giant screw ups will straighten this out. Probably treat us like any other customer and tell us to try to keep more current to which we do. Without having a credit to the (overpaying) they are defaulting on their contract.

Any help you can email us at [protected]@vipnetdirect.ca for help or advise.

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CRAadmin
Brampton, CA
Sep 24, 2011 12:51 pm EDT

you can get any fee or charges waived by asking to speak to CRA, even if they are valid usage charges. You may not get CRA if you ask for a supervisor, that might only get you a more experienced representative...just keep asking to escalate until you get to CRA to get anything waived. they can even send you out a free demo phone sometimes.

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Bell Canada Complaint: I want to share my disappointment and dissatisfaction with service provided by Bell Canada. I was frequently getting calls from Bell Canada representatives for the renewal of my cell phone contract and they were offering different promotional plans. On Jan. 10, 2009 we visited to a local Bell world store in Woodbine centre, 500...

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Over and over people are abused by Bell Canada. Why is it allowed? I'll describe my latest and hopefully my LAST experience with bell mobility. I had a weak moment and decided I was sick of dial up internet (all that's available in my area). I heard about the availability of 3G wireless internet offed by bell and fell for it. Had to sign up for a contract...

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Bell over charging

Well I have read alot of the complaints but here is one for the books. My daughter and her boyfriend are currently separated due to military training. Boyfriend buys a new lap top so they can keep in touch. With the laptop he buys, from Bell, the internet service at 50 dollars a month. He had to pay 500 deposit 299.00 for the service and then got a 250 dollar credit. Go figure. He signed up for a 50dollar a month service fee and a 59.00 set up fee to be paid on his first invoice. The service was purchased in Quebec on 7 November 2008 and when he was sent to New Brusnwick ion 15 November 2008, Bell cut him off. No notice nothing. The kids figured because Bell is not in the maritimes they could not connect. SO for 2 weeks his service worked. Today the 14 January my daughter gets a on-line invoice from the Bell company/Credit collection agency for get this $8, 500.81. Thats right eight thousand five hundred dollars and eighty one cents. She is floored. She tried to call the company but after being passed from one operator to another they finally told her that since it was not her service they could not give her the information. So lets see how do you get in touch with a boyfriend who is in training in another province. Finally after making the necessary phone calls the boyfriend gets ahold of Bell and they tell him "Oh it must be a mistake as they bill is for a company and since he is not a company he can forget it." They (Bell) are told to put the girlfriend on the access to information on his account and they agree. Daughter calls Bell back to get information and they blow her off telling her she is a liar and that no one called for on this account and that the boyfriend will need to get a lawyer to straighten out Bells mistakes. So if this does not beat any complaint I do know know what will.
Bell can take the service and ...stick it where the sun don't shine.

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Update by pissed off mom
Jan 14, 2009 9:18 pm EST

I just hope the companies who collect for the service they provide or do not provide realise that WORD of MOUTH is the best advertisement they can get. Bad public perception can really hurt or hinder a companies reputations. They should all start to sit up and take notice that they could be on the next chopping block for business that go under due to public pressure.

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Rodney Marois
Peterborough, CA
Aug 18, 2014 9:02 am EDT

Bell Canada has over charged my home line for a long while my bill was suppose to be under 100 a month with call answer call block and call waiting. seams to be for months it was over 150.00$ I got sick of it and my Trustee got sick of it. We went with another provider for a reasonable $ but 911 would not work if lines are down and modem was down as well. so I am now with Nexicom I love it.

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Meisso
Terrebonne, CA
Dec 18, 2009 2:04 pm EST

I am writing to express my disapproval with the service that Bell Canada recently provided me. When I accept to get Bell TV Satellite service, beside the current, home phone, high-seeped Internet, I expected it would be done completely and professionally. However, Bell service was as neither had I expected, nor as Bell Canada’s representative described it would be, alongside with overcharging and doubling my bill.

Bell Canada is over charging me for the satellite services in 2 years period of amount of $184.39,
Bell Canada sent me a letter back in July 2009, to invite me to use their satellite TV of (211 channels, for $13/Month with a contract of 24 months, on a bundle deal, as I am a customer with Bell Canada for home phone and high-speed internet.
When, I called to sign for the TV satellite service on the phone; also, they told me “over the phone” and it is showing at bell web site, that by buying the HD receiver at $199, I will get a credit of $100 on my very first bill, which it did not happened.
When I received my first bell, it was overcharged ($25/Month, after the bundle credit) which is not accepted

I called bell Canada, “Multi products department” they told me that letter is only advertising to get new customer, and it can be done, he even admit that is a fraud, when I argue about the deal showing in the letter, Bell Canada persons that, this deal will met if the HD receiver was rented for $10/ Month.

After I have spend 3 hours on the phone, they can not owner that deal, ($13/Month, for 24 months), the best they can do, is $14.5 for only 12 month out of 24 month and the other 12 month I would have to accept to pay $ 25/ month.
Bell Canada is overcharging me over 24 month’s period of $184.39

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Bell collection agency

Bell Canada is not responding and makes me a target of collection agency from a victim of Identity Theft.

I got a letter from Bell Collections on 22/10/2008 saying that I owed $400+ for a phone number at an address not belonged to me. I had not been Bell Customer since March/2007. I called Bell and was told I had to report the incident to police. It took me 2 days for police to come to my home taking the statement. I called Bell back on evening of 23/12/2008 and was told by staff that that I would not need to pay the money.

However, I started getting call from a collection agency since early Dec/2008. It said that I owed Bell money. I told the agency that I was vicitim of Identity Theft and Bell already told me that I was not responsible for the payment. I called back Bell Collections but got different answers from different staff. One said that my case was closed and she had no idea why I was after by collection agency. The other one stated that my file had been transferred to collection agency. I tried to get something in writing to clarify whether I needed to pay and what was the situation of my case but nobody was willing to do that. I then asked to speak to a supervisor but was told that I had to wait for 48 hours. Yet, still no supervisor got back to me after few weeks. So far, I had sent 2 letters to Bell Collections stating the problem and asking why my name was still referred to collection agency while I was first told that everything was OK and I was not liable to the payment since it was related to Fraud. Nobody ever attempted to reply so far, i.e. after almost a month. In result, I am still bothered by calls from collection agency daily.

I am really angry with Bell's inconsistent and irresponsible attitude in handling this case. Actually, I believed it was because of Bell that my information was used by someone for setting up a phone line in early Feb/2008 since the company lost personal data of 3.4 millions customers in Jan/2008. I checked with Equilfax and found out that the latest contact was from Bell in Feb/2008.

I am not sure what to do now. Only Bell can stop this by withdrawing my file from collection agency but nobody is doing such nor contacting me for a solution.

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Bell ripped off by bell canada

I recently joined Bell (Canada) and signed up for their unlimited Asia-Pacific phone plan (which allows me to dial China and many other countries for a low fixed cost). Unfortunately when I set up my account over the phone, the Bell representative did not input my request for the Asia-Pacific plan. When I received my last bill, I was very surprised to see an amount owing of nearly $400 (about $300 more than I expected).

Immediately after seeing the bill I contacted a Bell representative, and everything was cool. She told me that she had information that I had requested Asia-Pacific unlimited plan from before, and basically apologized for Bell not installing it when they should have, and said everything would be fixed up - i.e. I'd get credited back for the expenses and put on the plan. Well, more than two weeks later, my amount owing still read approx $400, and I received no credits back.

I called back and unlike my pleasant converstation from before things turned 'uncool'. They basically treated me like a liar that I had requested this plan, and they told me that they had no information about me being credited back for the expenses. I asked them several times about why I was told that Bell had information that I requested the Asia-Pacific phone plan (from phone call before) and why they said I would be refunded, but they still insisted that they had no information about this, and directly told me that they could not do anything to credit me back. I kept on persisting, but still no luck. I even requested to speak with a Bell manager, but the supervisor refused to pass me on.

Something seems really strange. I believe someone at Bell made a poor decision to reverse their first decision, and they most likely deleted any information that would favour my case. I wish I had proof of my conversation with the nice Bell representative from before - but who records telephone conversations. Anyways, now I don't know what to do. It seems like Bell will not reverse their decision, and no one at Bell is being helpful to me now. Does anyone have a suggestion? What normal person would pay around $3 a minute to call China. Can't Bell see the logic, and treat me like I am honest person, or are they so cheap as try to burn me for a mistake they made? Any suggestions are appreciated rossabrooks at yahoo dot com.

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Salvy
London, CA
Jan 05, 2012 11:54 pm EST

Hi forum.
After reviewing all commentaries about every aspect of the service Bell is doing with everyone of the participants I have to tell that there are more reliable options in the market.
I won't fall in criticism with any communication service provider but the reality is that the market is moving where the market is comfortable the most and this is service. I have a solution for all of the frustrated people dealing with Bell and it is allowing me to help you guys out. I am a former employee of a communication company and I have the opportunity to make the best my company can do to fulfill with clients needs, we provides today the most reliable technological platform of products to serve our clients as market demands.
We have the most reliable TV service fully streamed under a fiber optic signal guaranteeing to you service 24/7 365 and not weather permit as our main competitor.
We also guarantee full high speed Internet service at least at 12 Mbps guarantee in packages Express and up, also offer professional dedicated service consultant to serve you directly which means you always will have the same person dedicated for
your needs, it is like having a family Dr. In communications, isn't that awesome.
I will live my telephone number if you feel my note makes sense for you and your would like to speak with me directly, I can look after the most aspect related to the communications business directly, feel free to call me at any time. [protected]

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jamielc
Brantford, CA
Jul 19, 2010 9:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

same thing for me but with our internet service with them... actually anytime we try to change something on our bill... sometimes we can get it reversed sometimes not my hubby actually got through to the vp and they were very helpful you just have to DEMAND endlessly to speak to someone else and that you will NOT talk to the person who is on the phoe with you at the moment... what we recently found out when you change something to get a confirmation number so when you call back when something is wrong give them that number as proof of the change.

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Leobmw7s
Richmond Hill, CA
Jul 17, 2010 11:52 pm EDT

I hate Bell with a passion. They are so expensive and when u ask them to match a deal from another provider they tell you some crap like "But we're Bell, and our service stands for quality." Quality my [censor]! THey are the worst ever! I used to have their incoming Uber plan, and it turned out to be the worst incoming plan on earth! It's not even true incoming. If someone calls you from long d (even close long d) they charge you 30 cents per minute. And about their lines and quality, it's no better than any other provider. Telus kicks Bell's [censor] any day of th eweek!

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Mira
Ottawa, CA
Jan 22, 2009 12:25 pm EST

My advice is to complain to http://www.ccts-cprst.ca/en/page/AboutUs or CRTC. At least you will get get prompt attention. They will still blame you for everything and probably ask for some money but at least you will have some proper channels for dispute.

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Bell bell canada - no way to get refund on unauthorized charges

Bell Canada is the worst service provider in my books for two solid reasons, and I now refer to them as Bell Can'tada:
1) Bell Can'tada wasted 5 hours of my time over a four week period just to have a new line installed in a basement apartment aftet I moved (over which time I did not have access to the phone service.
2) Bell Can'tada would not credit my account for any of the time wasted, AND Bell Can'tada charged me $99 for the install, even though I only agreed to a $50 charge, which is what they told me over the phone.

(By the way, this isn't the first time I was burned by this horrible company. They increased my home phone line by $2.50 a month for long distance, even though I never ordered this service. They also started charging me for incoming text messages on my cell phone.)

To help other people, and stop them from making the mistake of going back to Bell Canada, here is a bit more detail:

I called Bell Can'tada in the middle of November 2008 and told them that I need to have the phone line moved to a new location (a basement apartment just down the street). I also told them that a new line needs to be brought into the house, not just a "jack install". The representative told me there is a $50.00 fee, and I said fine. I originally thought it might be a good idea to just go with another provider and avoid the activation/install fee, but I decided $50 is the limit. If it was more, forget it.

They did not schedule a time with me to have a technician come over, so when I came home from work nearly a week later and found a note from a technician I realized that I could not rely on Bell to figure out such a simple task, and I had to call them to schedule a time that works (well not really, I had to come home from work an hour and a half early).
So another week goes by and the technician that shows up at about 7pm (I got home at 4:50pm, and waited because the representative on the phone could not guarantee he would not come exactly at 5pm). He tells me "Oh, I was only told this is a 'Jack install', I cannot bring in a line from outside, it is too dark out." He also told me that he would fix this situation and make sure the next guy would be prepared. He asked what time would be good, I said Saturday.. then he asked me around what time. Why can he arrange any time, but the rep on the phone who took my order can't?

So about 5 more days go by until the Saturday that another technician shows up.
He said "You need a jack install". Then right away he saw my face and said "someone came here before didn't they?". Louie, the Bell technician that came seemed to make everything better. He was able to do the install anyway. I asked about putting the line behind the drywall, and de said "we don't fish lines, that is not included", BUT he said if I was able to fish the line while he did work outside, then that is fine (which worked out). So Louie, thanks, you did a great job. Unfortunately your employer is dishonest and makes you life very difficult.

So my Bell bill just came in, and they credited the $55.00 back, only to charge me $99.00 instead! (plus tax). If I knew it would cost that much, I for sure would not have paid for this install, and changed providers instead. I would have never agreed to $99.00 just to install a dumb line. I have so many other options (I wish I looked into them earlier).

The worst part is I cannot get the money back, and if I do not pay my bill, I will get bad credit and probably have annoying collectors calling me.

Bell Can'tada, you have been dishonest, frustrating, and unreasonable. I would never recommend your services, and I would only recommend that anyone who has an account with you to do a bit of research online to save money and get better service.

Bell Can'tada does not have competitive prices, they are ripping you off. I was so impressed by a VOiP provider that charges only 60% as much and has service representatives that are much more helpful, that actually listen.

Please look up other home phone service providers. You can save over $50 per month (Treat yourself to a really nice steak dinner and glass of wine once a month instead of being a customer of Bell Can'tada!)

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Bell switch from rogers

Did the switch from rogers to bell. Right after I did my phone service switched from bell to rogers, bell sales rep called me and offered a better and cheaper service. So I did switch back to bell, and the sales rep told me not to contact rogers since bell will take care of all the switching process. Bell technician came to my house did the wiring, satellite tv, and installed modem/router. When I got home that day my phone didn't work, and my wireless internet didn't work. Later found out the technician put the phone filter backwards, and also found out he played with my laptop computer trying to make the wireless network to work! Who goes through other people's computer? My wife isn't very good with computers and gave him my laptop when asked! I got very angry and he still could not fix my wireless problem. Later found out I that i'm using manual ip and the modem gate way changed since two different manufacturer... Anyways, my frustration didn't end there. After about a week I get a recorded message saying I have to return the rogers hardware or i'll get charged. The whole switching was to save $$ in this hard time, I went to rogers store next day just to find out my services were not canceled as the bell rep said, and I couldn't return the hardware because there was no ticket number to do so! Then I call the rogers customer service from rogers store and canceled my service and found out i'll get billed for another 30 days since it's their policy. Upon hearing that I called bell and told them i'll get double billed for that month and why didn't the sales rep didn't mention anything about it. Well, the bell customer service apologized and kindly calculated how much i'll be billed for that month, but I will not get any credit or delay my service start date.
So, if you're considering switch, cancel rogers first then start with another provider.

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Flipped
Fredericton, CA
Jan 29, 2010 6:47 am EST

No other company has the right to cancel your services. You should have contacted rogers. If something seems too good to be true it proably is.

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Bell charging for service not existing

I disconnected my Bell Expressvu DSL service on October 30 and returned the expressvu box to Bell. Bell is still charging me for this service and say they did not receive a disconnect. I am having no luck with phone service and cannot find an address to write - nor will their phone staff give me one. The DSL service is not even available in the building where I now live and as I don't have a satellite dish, it isn't even possible that I have this service. I have a postal receipt that they received the expressvu box back. I have contacted them by phone 7 times, by e-mail 3 times, and still no luck. They just say there is no disconnect! I have since cancelled my internet service and will also cancel my phone service due to this. Their customer service is the worst I have ever seen and it seems that the phone is set up to stop clients from getting further. I can't even find addresses of management or executive for BCE so I'm going to start walking around to find them as I work in downtown Toronto.

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Jim Wilkins
Vanc, CA
Dec 31, 2008 10:58 am EST

I've had the same ongoing problem. I purchased a dish for use on my boat but sold the boat over a year ago. I have tried to cancel multiple times through various lines of communication, continued to pay the bill for non existing service under the threat of collection and credit reports. Each time they say they will process the cancellation I get a call a couple of months later demanding payment for continued service. This is a never ending loop.
Interestingly, I was tuned into a national investment broadcast a couple of weeks ago and the issue of Bell's terrible customer service was mentioned. Seems they are aware of it and have not done much about it.
Bell's behavior is fraudulent...in my opinion!

I am now filing a claim at small claims court and suggest the rest of you out there do so. Once filed, they have 14 days to respond.

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Bell cellular usage billing

I can't believe the billing process for Bell Canada's cellular phone usage. Bell claims I require a lawyer to get clarification of the telephone numbers for incoming calls I am being billed for. I consistently have excessive amount of day time minutes I am being billed for and can not get clarification of the incoming numbers. In one day, 2 different representatives provided me with three different estimations for unused minutes and claimed they had an error on the calculations previously provided to me, all in the same day. The wrong calculations included Fab numbers and *611 numbers, which I should not have been billed for and are free numbers. WOW! I have to assume they are billing me correctly for incoming calls. I do not have a land line and rely on the cellular phone, which was to include 250 free day time minutes. I sign a contract of 1 year in order to keep my same number when I recently moved. I have inquired on a number of occasions with Bell, to be placed on hold for over a half hour, which seems to be the norm from what I have read on this system. I can not reach Bell's corporate office, which seems to be a secret amongst the Bell staff and now I totally understand why, they do not want to deal with the unhappy customers; the volume would be too high to handle. Well, I am certainly looking for a way out and would like some feed back from those who have experienced the same problem with Bell Canada. How does this company get away with misleading and over billing? Is it because the common person would not be able to afford a lawyer and they continue to get away with robbery?

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eusidnac
Belleville, CA
Oct 13, 2009 8:06 am EDT

I have been without any dial tone/phone for 5 days/ Called Bell Sat. they told me a bell service person would be here on Monday between 8-5pm...well oh well, I stayed home all day waiting, without a phone mind you, and no repair man showed up! Not only was it a holiday, but my daughter got married as well...and I had no phone...the thing is, this is the second time this month that this has happened...and they keep threathening to charge me if it's my fault when it's obviously theirs! So Tuesday morning, Iam still without a phone and I have to leave the house to make a call to them...and that's when they'll show up, NOT! Of all the companies, Bell has been the most sneaky and slimey of them all to deal with. I swear they must train their employees how to swindle the customers...I've had trouble with them, ripping me off basically, from the internet line, to a cell phone to my home line...every service I ever had with bell has been dishonest from their end. Man, I can't even understand the person that I phone for repair, I have to ask them to keep repeating themselves...this country NA is going down the tubes...where are the jobs, oh yeah, they have all been moved out of this country...yet we keep buying the crap that is sent back to us from China, mexico, (poison in our chocolate, oven ware that explodes when it gets to hot, etc.) The only jobs left for Canadians will be at Tim Hortons, of course.

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malyn24
Toronto, CA
Apr 18, 2013 2:35 pm EDT

Bell has the worst costomer service... None of them are helpfull. I returnd a tablet within less a wk after receiving it, it took them over a month to finally say they have received it. No one will call to f/up with you. I was calling every single day to make sure I did my part. After admitting they have the product, they charge my account with the rediculous amount of money for something I dont have anymore. Spoke to some stated credit will be put in on my account. Until now i'm still waiting for this credit. It is now 18th of april, they recieved the tablet on 01/24/2017. Very poor service in every level of department.

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Dave
Jun 03, 2007 12:00 am EDT

Hello,

I would like to introduce you to a new grass-roots Canadian Telecoms Oligopoly information and protest site at TeleGopoly.com.

What is TeleGopoly?

Telegopoly = Telecom + Oligopoly

A market scenario where there are minimal, dominant, major telecoms companies serving the wireless (cellphone) market. Due to their oligopolistic nature and 'coopetition', the wireless telcos act like monopolies in a ‘competitive’ market. Side effects are minimal innovation and high service fees.

An example of this market situation is Canada where there are only three network based wireless carriers (which created tightly controlled MVNOs to create illusion of competition) serving the wireless market.

The Telegopoly.com objective is to educate Canadians about the Advanced Wireless Spectrum (AWS) Auction.

Next year, Industry Canada will hold the AWS Auction. Industry Canada set up a call for comments which ran from mid-February to May 25, 2017. Unfortunately the Call for Comments was not well advertised and the only time the press spoke about the process in any really visible manner was near the end of the process. It is now too late to make comments.

The Department will also provide interested parties with the opportunity to reply to comments from other parties. Reply comments will be accepted until June 27, 2017. We as consumers must be heard! It is important to rebut comments made by business organizations which are acting as defacto lobby groups for the incumbent carriers.

The carriers want "free market" open auctions via which the incumbent carriers will be able to outspend potential market entrants which could bring innovation and competition to the Canadian market.

Visit the site and let us know what you think.

Sincerely,

Dave and the Telegopoly.com team

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Marsbar
R.R.#2, CA
Oct 21, 2010 11:41 am EDT

August 9th I decided to contact Bell and get a price on switching my satellite service as I wasn't happy with Shaw. I spoke to a young man and he gave me a price on bundling my services. Satellite, home phone and internet services. We went over in detail the services I would recieve and the price it would cost me. I asked him if there would be any hidden costs and he assured me that was the price. He gave me a confirmation number and I decided to switch. Upon recieving my first bill I was stunned to see that they were charging me $130.00 more than what I was quoted. I have been trying for weeks to straighten this out as each department has no idea what the other one is doing. I now just recieved by second bill and I am now overcharged over $200.00 What they promised me and what I am getting are not even close. I can't understand the people I am talking too. Now I am stuck in a contract. Beware Of Bell Canada!

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Smoogler
US
Dec 25, 2010 8:08 pm EST

do not call orleans store thought i had reached bell canada or somethihg the girl at the other end did not have a clue what she was doing we had paid for and ordered rugs and she had no clue what to do with us

Left homp depo to go with you guys did i make a mistake ?well I need 100 words to say how much I should not of travled to Orleans to buy Rugs maby next time someone will look at this and get back to me Yea right I need 8 more words well I will now go back to HOME DEPO

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Templaria
Montreal, CA
Dec 04, 2009 2:32 pm EST

I keep getting 2 different bills every month from Bell Canada, for same service ( phone line ) is paid alone in one bill, then few days latter, it is is charged again with the Bell Express view, i have complained some months ago but Bell continues to no correct mistake and bill gets bigger, information over the phone is one thing, but i receive billing as if did not have called to complain or disrespecting phone decisions on both sides, the same has happened in the past with my master card, causing me to loses credit for this reason, not fair... can this problem with Bell allow for them to cut my phone ? i pay my home line every month on one of 2 accounts... but in the second the false debt get's bigger, the name and phone number are the same, for this reason i think it may be an internal problem with Bell and Bell Express Vu. Please help.

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Varko6619
Pembroke, CA
Mar 05, 2012 5:37 pm EST

I have had no phone since February 29th...i have an independant net/phone provider who must go through bell to have my phone hooked up...they were supposed to have it done on February 29th...didnt happen...isupposedly a Bell Canada technician was sent to my place on Friday i still have no phone it is monday march 5 2017...also if a tech was here from Bell on friday this is the state the equipment was left in...these pics were taken at 12 pm march 5 2017...oh yes...i still have no phone service.

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Marcus
US
Aug 20, 2010 1:24 pm EDT

Bel Mobility called me on my cell phone.

I had to ask multiple times what the call was about, I couldn't understand the strong accent of the telemarketer. Wasted more of my time and phone minutes.

I was working, I don't need these interuptions. I only receive business or emergency calls on this phone.

How did they get this unlisted number and call me using up my minutes and my time?

They just blew any chance they may have had of me switching cell phone companies. What is wrong with a mobile company that they would solicit people on their mobile? They if anyone would know what people use these phones for and how much the charges are.

NO MORALS.STAY AWAY FROM BELL MOBILITY.

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LindaCC
Markham, CA
Mar 31, 2012 5:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Each month I have noticed an add-on charge to my Internet bill for one reason or another. This week March 30, 2017 I received a notice via email of another charge of $2 effective June 1 for paper invoice. The choice is to either see the invoice online or pay the $2 per month.
First of all, I am all for saving paper, however, I have complained to Bell before that I refuse to use their site because I do not find it user-friendly, it too crowded and jumbled and complicated, I do not want to spend the entire day trying to find one thing. Secondly, there's more than one person who takes care of the bill. Thirdly, charges are being added best price is not given to users unless asked. Paper is necessary until Bell has efficiently cleaned up their act and the consumer should have a choice of paper or not WITHOUT penalty. Bell Canada departments do not coordinate their business flow and I do NOT TRUST THEIR THEM Dealing with Bell is annoying ! The last time I saw an increase they said it's dictated by CRTC. I wish CRTC would just BUTTOUT.

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augustin edwin
IN
Jul 16, 2010 5:00 pm EDT

On Ajune 22nd, 2017 I received a call from a telemarketer called kevin from [protected] "offering" me free and "better" internet service - a 3 month trial. This is at least the eighth call I have had from them within the past 2 months, and at least the third time I have asked them to remove me from their call list.

Their representatives are pushy and argumentative, often telling you that you don't understand, and will not take no for an answer. I have repeatedly asked them to leave me alone and that I am completely happy with my current service. They can't seem to understand that I'm not interested, even if it is free. On top of that, many of them are difficult to understand. They also ask you what you currently pay for all your services, which as far as I'm concerned is really none of their business. When a person says "No" or "I'm not interested" that should be the end of the call - instead, they ask you why and then start trying to bully you into accepting.

Bell Canada is supposed to be administering the National Do Not Call List (which we have been on)? They can't even get their own Do Not Call List administered properly. This is upsetting me enormously.

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8:09 am EST
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I moved to my new adress in Mississauga back i June and changed all my telecommunications services fom Rogers to Bell. Bell advised methat my internet and Bell expressVu would be free for te first three months. I have yet to see this on my billing. Also I get calls from their credit bureau which is in Quebec and they leave French messages on my phone which...

Read full review of Bell and 4 comments
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8:30 pm EST

Bell customer service

Since the day I called Bell Canada to advise we were moving I have had nothing but bad service and experienced one mess up after another. I called to 1.report an address change, 2. cancel my land line and 3. find
out how much it would be for internet only. My first call began at the end of
August. When I called to change my address I went through an automated system and waited for a representative for almost 10 minutes. Since I work everyday cannot be on the phone all the time so I had to try back later. I called at different times of the day, but the wait times were always very long which made it very annoying and difficult to do what I thought was going to be a simple phone call. This happened several times over the first couple of weeks in September. When I did get to speak to someone she said she updated my address, and then said she had to transfer my call to someone else responsible for cancelling our phone line. After waiting and being transferred I was asked the same information over again and had to repeat the address change because I was told the first representative didn't update it properly. The representative asked why I wasn't keeping the phone line, which I explained to him. We have cell phones and only had the land line because we lived in a secure apartment building. The apartment building had intercom access which required a land line. Once we moved on Oct 1/08 we wouldn't need it. The representative told me my phone would be disconnected October 1/08 when we moved, but I'd have to pay for the service until October 18, 2008 because I hadn't called 30 days in advance. I explained that I had repeatedly tried to call but couldn't get through. He said that was unfortunate but it was Bell's policy and I should have tried to call back until I spoke with someone, therefore I would have to pay for the service until October 18/08 regardless. I asked him if I had to pay for a reconnection fee at the new address if I kept the land line. He said I wouldn't, so I requested that the phone line be transferred to the new address and then disconnected at the end of 30 days (October 18/08). He told me the phone line would be switched over on Friday October 26/08. He confirmed that there would be no interruption in the service and that we would have internet and phone access.
On Monday October 29/08 we still had no phone at the new address so I began the bothersome task of trying to get through to a representative again to find out what happened. When I finally got through, the representative apologized because the phone line was still set up at the old address. I was annoyed because the previous representative screwed up, but also concerned because there were new tenants moving into the old apartment. I was worried about any possible charges to my phone number. I talked to the representative about this and he assured me that I wouldn't be charged for any calls and that I could check my bill when I got it. He said my phone would be transferred in 5 business days. I asked if they could do it sooner since it was Bell's mistake, but I was told that wasn't possible. I also asked if I had to pay for service for 5 days when I wasn't receiving it, and he said I had to. I told him that didn't make sense because it was an error on behalf of Bell Canada. When I asked if there was someone else I could speak to I was told there was nothing anyone else could do either. I was very irritated and began obtaining quotes from other companies to switch our internet service.
Again I had the onerous task of calling Bell. I was sick of dealing with the company so I decided to have the internet cancelled on October 18/08 in addition to the phone line. If the representatives couldn't process simple requests like change an address or arrange connection/reconnection then I didn't want to deal with them. At that point none of the representatives showed an initiative or interest in trying to retain business. I just wanted to pay for the 30 days of poor service and cut my losses.
Within a couple of days after requesting cancellation of all services at our new address I received a call from a very rude Bell representative asking when I was going to pay my bill. I told him I would pay it when I received my bill. He persisted in telling me my bill had to be paid which I assured him it would be once I received a statement. (I later found out that on Oct. 24/08 my statement had been sent to the wrong address.)
It wasn't very long after that I received another call from a Bell
representative who said he was from Bell Loyalty. I actually thought it was a joke considering the service I had received up to that point. I couldn't
understand why I would be harassed by someone trying to collect payments before the bill was issued and then receive a call from someone trying to retain business. I recounted my bad experiences and how much time I had wasted on the phone over this. The 'Loyalty' rep apologized and said Bell valued our business. I asked if there was anything he could do about reversing some of the charges, since we had gone without services due to their error. He said that wasn't possible, but he offered us faster internet, discounts on our bills and a number of other services which I hadn't asked for. It's incredible that many Bell employees are unable to reverse charges when services were not provided. It's unbelievable that they don't assist customers in speaking to someone who can assist them in order to keep their customers. I would think it easier to retain an existing customer, than try to obtain new ones. I compared the prices the 'Loyalty' representative provided which came as a package if we kept the land line and internet. It was comparable to the quotes I had obtained and he assured me that I would have no further problems with our service. Based on that I agreed to keep the land line and internet. During our conversation I told him about the representatives I had dealt with prior to him and that I had requested the internet and phone be disconnected on the 18th. He said that request was cancelled and he promised me that there would be no interruption in the service.
On Oct 18th I was unable to sign on the internet. I wondered
if it was my computer so I made a trip to the library after work to use a
computer. When I tried to check my email, I received the message that my account had been closed. I started calling Bell again, but couldn't get through. Then I drove to a Bell store and the employee directed me to a self service phone to get some assistance. After being on hold for almost 20 minutes and speaking to a representative she disconnected the call. I was in disbelief that this was happening again. Before I hung up I asked another employee (Sandra Beresh) to check the line to determine if it had really been disconnected. She confirmed that it had been. Not knowing how angry I was at this point with every interaction I had experienced she suggested try again. At that point I had to leave the store before I exploded in anger. I have been in customer service for over 20 years and had higher expectations than this from a company that claimed they wanted to keep my business.
When I returned to the store Sandra apologized to me for the problems I have experienced and arranged to have the internet reconnected. Somehow the 'Loyalty' representative who promised the internet and phone line would not be cancelled and offered me the great deals, managed to keep the phone line open but the internet was still cancelled on the 18th.
Out of all the employees I had dealt with she somehow managed to have the
internet and email up again within 3 hours. How is it she could do that, but
other employees cannot change addresses correctly? Arrange to disconnect/reconnect services when they say they will? Transfer calls without disconnecting the customer? Reverse service charges? Harass customers for payment of bills before the bill is even received?
The time spent dealing with Bell was ridiculous not to mention frustrating. This is all because of a simple move. Customers do this everyday. It should be routine, however I had to make repeated phone calls, the frustration of being disconnected on several occasions, the inconvenience of driving around using other computers because of Bell, having to visit a store to try and get better service...the whole experience is very frustrating.
I emailed Sandra Beresh and asked to speak to a Manager or someone with some authority who could provide some meaningful compensation for the lack of service Bell's employees in general have provided. She responded to my request, stating that she forwarded my email to her manager. After one week I hadn’t heard from anyone so I sent her another email to find out how long it takes for someone to respond to a customer enquiry. She stated that there is no set timeframe, but assured me that she had sent her manager the email and also let her manager know that I was expecting a call. After a couple more emails and no response I made arrangements to switch all services to another company and called Bell to cancel service. Within, two business days I again received a call from collections threatening to suspend service. Once I asked the collector to not only suspend it, just cancel it immediately…he wouldn’t. He said I had to call a different number. I refused to call and wait on the phone for another ½ hour so I asked for a manager. He told me I couldn’t speak to one. When he realized he wasn’t going to get anywhere with me, he put a manager on the line. The manager was rude and disconnected the call.

I have been a customer with Bell Canada since 1988 and always paid my bills in full and on time. Until October 2008 I had never had an overdue account. They are unwilling to provide any compensation and it is impossible to even speak to a manager who will assist. If anyone knows who to file a complaint with that will get me anywhere with this company, I’d love to know about it.

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Bellcanadasucks
toronto, CA
Feb 04, 2010 9:44 pm EST

We were a few days late paying our bill and were being harassed with phone calls. I was getting a little short on the phone because I had already given them the day that it would be paid and their phone calls were getting annoying - not to mention that they had woken the baby a few times!

One particular call I hung up in frustration. The Bell representative called back and left a message calling me by name and said "Go F__ yourself, you F___ing B__"

We called and complained about this horrible service and they said it would be dealt with internally - and they would not call us back to let us know that it had been dealt with. Nice. I doubt anything was ever done -- what do they care? They got their money!

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BellSucks4Sure
London, CA
Mar 14, 2010 3:57 pm EDT

Bell Canada offers the worst customer service for a telecommunications company in the world. They can only help you... during the week, 9-5.

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Bell Complaint
US
Mar 21, 2011 9:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

On March 21st, 2011 My wife Carol Called Bell Canada and was speaking to Line #id xx357 she kept on telling Carol that we have a contract and that we cannot cancel the service. I got on the phone and spoke to her explaining to her that we do not have a contract and we did not agree to those terms. She also told me there would be a cancellation fee of $100 put on the account and if not paid would go to collections. I tried to explain to her that we had someone from her department call us almost 10 times harassing us to pay the bill by credit card or he would keep on calling as a result we are cancelling the service. I also explained to her that I have proof about this. She went on to say that customers do this all the time to avoid paying for the service and basically get away without paying. I asked her just to give me the confirmation number and cancel the service. She kept on stalling by telling me that she would email it to me with a copy of the verbal contract my wife agreed to. I asked her again just to give me the confirmation number so that I could end the call. She finally gave me the confirmation number #[protected] and hung up the phone on me. That is the service reps they have working at Bell.

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annabattler
Queensville, CA
Jun 16, 2011 12:13 am EDT

We've been Bell customers for 50plus years. We stayed with them when telecommunications were deregulated.We resisted bundling sales by other telephone folk.
However, during a recent call to Bell (to delete call waiting and try to lower the monthly charge), I was given a firm quote by the Bell rep of $57.00/month.Last month's bill did not reflect the new quote(which was repeated to me several times, taxes included).
Another phone call...credit would be given on this month's bill. This month's bill arrived...no credit, no quoted amount.
Another phone call...only to be told I could not have the $57.00 quote.
I'm done with such shoddy customer service and have changed (to my financial advantage) companies.

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James Cobban
Ottawa, CA
Jan 11, 2013 11:47 am EST

Specific problems I have had with Bell is its inflexibility in dealing with special circumstances of a customer:
Bell moved to Microsoft for their Internet services (e-mail, web sites, etc.) which, because Microsoft refuses to admit it is not the only computer software company in the world, meant that Bell could no longer support computers that were not running Windows. When challenged on problems with this implementation Bell refused to support any internet services beyond provision of band-width. I have not received a single e-mail sent to my Sympatico mail address in over 3 years.
On a related note Bell's own web-site is implemented using Microsoft technology which fails to work properly with either Google Chrome or Mozilla Firefox browsers even though those two browsers are more popular than Internet Explorer. One arrogant insensitive corporation hand-in-glove with a notoriously arrogant and insensitive corporation.
I tried Bell Satellite Television but Bell demanded an extra $5 a month to continue providing a single channel which is available over-the-air in Ottawa. So I cancelled the service.
I tried Bell Mobility but Bell was unable after many attempts to provide signal coverage in the building where I work. The problem is that Bell's antenna is mounted on the roof of my building so there was no coverage in my office. Despite this Bell was unwilling to negotiate a termination of the contract.
I tried to pay a bill for a new service that was not covered by my existing pre-authorized checking payment the same way that I pay all other such services and made most recent purchases, by using a debit card. But Bell has chosen to not implement any method by which a debit card can be used for payment either on their web-site or at any of their retail outlets. All debit card payments must be presented to a bank.
I tried all customer service escalation processes within Bell but they not only refused point blank to rectify any of the issues, but refused to give any explanation of why they were refusing. In my opinion Bell's senior executives are cowards who are unwilling to confront customers who have been impacted by their poorly thought out policy decisions. Never once was I given the opportunity to speak to anyone above the level of supervisor.

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S.Bassil
Toronto, CA
May 22, 2013 3:43 pm EDT

Bell Canada came to repair a phone issue and cut away a part of my garage in an attempt to access the box. The garage is lightweight temporary garage and could have been moved to gain access. The Bell company denies any responsibility to the garage being damaged but there would be no purpose in a vandal cutting away a wall around the bell box. Four weeks of run around and excuses including personal issues on the part of the person handling the file. This has been an outrageous experience with Bell and I am surprised that this has occurred.

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Bell Complaint
US
Oct 29, 2012 8:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tasha10 for one thing I have an apology letter from Hundson Bay in regards to the compaint. They conducted and investagation and looked at the video of what had happened and agreed with us. Also a further investigation is taking place by Corrections Canada that investigates complaints from the public against things like this. And the guard is no longer working for Hundson Bay or Zellers anymore until the investigation is conducted. I also have letters from both departments confirming this. And also I do not have a 7 year old son he is only 12 months old. So I am not sure where you are getting your information from because it is not truee. Thank You for your concern.

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Arabigo
St catharines, CA
Jun 08, 2011 1:30 am EDT

I personally think its better off not to call except to dispute bills and disconnect your service. Even better, switch to a different telecommunication company all together so you rid yourself of headache of dealing with incompetent unhappy employees who don't even want to be there, and we as employees don't have to deal with your IQ of a squirrel l intelligent, your miserable attitude, and your stupid questions. This is my personal opinion based on what I seen from the company and its customers.

http://thetruthaboutbellmobility.blogspot.com/

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Arabigo
St catharines, CA
May 26, 2011 8:47 pm EDT

Those dumb bell customers never make sense, they want everything for nothing. We suffer so much at Bell because of this stupidity ... sometimes we wish they stop calling all together and go away ... rather get no calls and possibility of business closure than to deal with ###s who know nothing about their plans, bills, or even the phone they're using ...such ###s.

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SSE
Mississauga, CA
Apr 08, 2011 4:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

As power of attorney, I tried to cancel my aunt's internet service in November 2010, after she'd gone into hospital for the last time. I was told I would receive a final invoice and an address sticker for returning the modem. The final total was around $50.Neither came. Five days after my aunt died at the end of December 2010, I stared getting what became a barrage fo telephone calls and invoices from Bell's collection agency. After speaking on several occassions to collections reps to try to get the final bill, I was finally given a total of $158 for a bill that was $50. Having had enough of Bell's harassment, I agreed to pay the $158 just to close the account. The idea that I was in bereavemnet, never entered the discussion from them.
Anyway, two days after cashing my cheque for the full amount in February, I started receiving more phone calls and mail regarding late payment fees. I continue to get these invoices for another $14.25. Enough is enough. This company needs to understand they must change their billing tactics, and customers have to get vocal about it. I'm willing to take this as far as it will go on principal alone.

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Bell reviews first appeared on Complaints Board on Oct 18, 2006. The latest review Beyond abysmal was posted on Apr 24, 2024. The latest complaint bell mobility upgraded device was resolved on Apr 09, 2018. Bell has an average consumer rating of 2 stars from 692 reviews. Bell has resolved 154 complaints.
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