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Bank Of America


credit report

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BAC home loans
United States
This is the letter I faxed to boa today. I still find it hard to believe what they've done to me and my credit score... For no reason that I can think of...
Should I seek legal damages? I'm sure I would lose. With the cancer and treatement side effects I don't have much energy. I guess I was naive...

I am writing you today to express my extreme disappointment (And disbelief) about how i’ve been treated by boa. Prior to my finding out recently that I was reported by boa to all 3 credit agencies that I was 90 days late on my mortgage loan I thought boa was a caring bank.
The reason I thought this is because last september 2009 I was diagnosed with a rare type of cancer. I immediately started undergoing daily high radiation treatments. By november 2009 I was so sick that I could not swallow and had difficulty talking. I had to have a feeding tube surgically placed into my stomach to receive nutrition because I was unable to swallow. During this terrible period I called boa (With much difficulty talking) to ask if they had any special programs or options to assist someone like me – a good customer that expected to be back to work etc in just a few months but would appreciate a break with house payments for 2-4 months since I was unable to work and was feeling very stressed about my finances. I was told by a helpful boa rep. That I could receive a special forbearance agreement and my monthly mortgage payments would be suspended for 3 months (Interest etc would continue to accrue). When I heard this I was thrilled because, while I could and would continue making my payments on time every month as I had for the previous 9 years, a 3 month break would relieve some of my financial stress. I was so happy and pleased that boa had this program to help people undergoing an unusual and temporary situational stress. I soon received a contract that stated I would not need to make payments for dec., jan and feb. (12/2009 – 2/2010). I was very happy.
I was boa’s biggest fan at that point. Suspending my payments for 3 months while I was receiving chemotherapy. Wow, a big bank actually caring that I was sick and giving me a break for a few months. I told many friends and family how helpful boa was.
I received the contract, reviewed it quickly (As I was extremely ill and thought I could trust boa) and returned it.
I guess I was painfully naive or just plain stupid.
Shortly after my cancer treatment ended I returned to work and tried to get on with my life. I did sell my home (That was financed by boa) in march 2010.
I recently discovered that the 3 months of suspended loan payments was reported by boa to credit agencies as me being 3 months late on my payments!!! This report has ruined my credit. I contacted boa thinking this was some kind of error. They now tell me that it is stated in the contract I signed that while they were suspending my payments for 3 months they were still going to report me as late to credit agencies. I am in disbelief. Why would they do this to me? What do they have to gain? What purpose does this serve to boa or anyone? If I had realized that this was their plan (To give me 3 months of suspended benefits but reporting me 3 months behind on payments) I would never have signed the document and would have found a way to make my payments on time every month as I had for the past 9 years. So now i’m going to suffer for years because boa wants to kick me while i’m down???
For the life of me I just can’t understand what their purpose is.
Why won’t they take this off my credit report??? Yes, I signed this contact….. Yes; I did not understand this point in the contract…. But again…why??? Is it punishment for being sick and asking for some help?
• 9 years of on time payments
• boa signed agreement for suspension of payments for 3 months while undergoing daily cancer treatment
• now reported as 90 days late on credit report
Why??? Punishment for asking for and receiving help?? There is no other reason!!!
Let’s end this now. Please fix this.
Complaint comments Comments (1) Complaint country United States Complaint category Banks


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A  1st of May, 2012 by    0 Votes
All you can do is put a consumer statement on that credit line explaining the situation and note that this was a forebarence agreement while in cancer treatment

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Bank of America Corporation Logo Bank of America Corporation
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100 N Tryon St.
North Carolina
United States - 28255-0001
+1 800 432 1000
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