Menu
Bank of America

Bank of America review: scam and fraud! 457

D
Author of the review
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I did a wire transfer using bank of america in baltimore MD johns hopkins branch to my own account in India using SWIFT codes. I was told that india is a slow to pay country and it takes about 3 weeks and no investigations would be don't till then. It has been 2 and a half months and it hasn't gone through. My bank in india has not received any information regarding this from bank of america and the bank of america is not willing to help. Every time i contact them they tell me that they are sending e-mail to the bank in india to find the status and that the money is in india and nothing can be done about it and it is possible that i lose my money. I have no clue as to how to go about it.

More Bank of America reviews & complaints

Bank of America - Incompetent Department and Service 109
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Bank of America - claims department 19
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Bank of America - Communication 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Bank of America - bad customer service 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
457 comments
K
K
kkkk
,
Oct 28, 2008 7:47 pm EDT

Since BOA has taken over Lasalle Bank in Mi, it has been a nightmare. Your ability to correct any mistakes made to your account is non exisitent. I have tried for over a week and a half to correct a problem that occured due to a BOA error, and have been unable to reslove it. I really thinks BOA needs to understand if it was not for it customers there would be no BOA

T
T
Tansy
,
Aug 29, 2008 6:38 am EDT

I have had exactly the same nightmare and have wasted an inordinate amount of time and energy trying to get this $75 off them. Fortuantely, we kept a copy of the coupon code, otherwise as you say we would not have had a chance. Today, after 149 days, and probably about the same amount of phone calls, I have been told that a check has been issued to me... although I won't believe it until I see it in my hands. I am in the process of moving all my money to another bank and I will be writing to the FDIC to complain. I know it's only $75, but it's the principle. The service from this bank has been appalling. I wonder how many people ever actually receive their $75?

S
S
shell
,
Aug 18, 2008 8:15 am EDT

I am changing banks too. I went to my local Bank of America to talk to a banker he told me you couldn’t really go by what your online banking says that it was not accurate. They sure do advertise it a lot for it not to be accurate as of June bank of America has stolen 115.00 out of my account.(attempted to take 360.00)They did credit me back this week 245.00 try to talk to them they can and should give you your money back. As for me I am cutting Bank of America out of my budget.

J
J
Joe
,
Aug 08, 2008 5:42 pm EDT

The new ATM that the Bank of America has installed have my a deposit that would normally take only 30sec into a 10min ordeal. I have to scan my card for every transaction should I need to make a change and the line of people waiting is discourteous to their customers. Where the bank operators thinking at all with they made this change. Bring back the old machines or I am looking to move my accounts.

C
C
carl
,
Aug 01, 2008 8:38 pm EDT

i hate the new atm machines, every time i go to the bank at least one of them is not working, the last time i went out of five machines 4 were not printing reciepts and the 5th machine was not taking deposits, if a check has been folded or has a little rip it will not take it, these machines suck it takes more than double the time to use them!

K
K
kat
,
Jul 22, 2008 3:41 pm EDT

my boyfriend received the same letter, dated July 15th saying his account is going to be restricted in 21 days and closed 7days later. We took the letters to the bank, the rep called and got no answer. All he could say was it was N. Carolina #? and to keep trying. We called and there was only an answering service, saying to leave a message with name, #, and description of phone call. They called him back and said they had no idea why the accounts will be closed soon, just said "maybe they just want to end their relationship with you." Regardless of if this is a scam or not, he is closing his account this week. The reps at the bank should be aware of all the potential scams that are out there and protect their customers!

J
J
Jennifer
,
Jul 21, 2008 8:40 pm EDT

No, it isn't contradictory. The 3.99% is a promotional rate. The 10.99% rate is your purchase standard rate; he was just able to lower it from 15.99%

C
C
chris
,
Mar 02, 2008 9:32 am EST

Delores,

I feel for you, but you are mistaken. A debit card, yours or his, will not decline on a point of sale purchase. The old days of decline when ATMs were new, are over. They will go under and debit in overdraft every day your over.

Your card would not stop at $0, I assure you. They have made it much harder to train kids and teens and young adults to adapt to the checking because of this.

There are some banks that have a very generous minimum requirement for young adults (like college, etc) student accounts. They require like $200-$400 on a debit for buffer only and will sound the red flag when that is broached. You can set up email alterts, too, but if hes a fast spender, the email will take about 24 -48 hours to get to you, long after he went negative.

C
C
chris
,
Mar 02, 2008 9:26 am EST

Yes, we will contact you immediately. We have learned nothing from being stung and require further abuse to drive the point home. We deserve what we get, right?

Thank god for your assistance to save us all.

M
M
mistygirl06374
Plainfield, US
Feb 12, 2008 9:22 pm EST

They are incorrect that there is nothing they can do for you. When fraud happens to you it is supposed to cost you NOTHING. This was a keying error made by an employee and until they admitted what had happened, it was a case of fraud!

To NOT refund fees that were derived from their mistake is illegal. I DON'T CAREs WHAT THEY TELL YOU. And as long as they t hink they have the bluff on you, they will screw you over!

Get a lawyer, even legal aid lawyer. Don't let them get you.

Also, I am beginning to wonder if half their "poor customer service" isn't that way because half of their employees aren't ripping off the customers. Sometimes, when you cannot get a problem like this dealt with...it is within the company.

Either that, or I am beginning to wonder if their sudden love for "illegals" is in any way connected to funding of terrorism. WHy else would you want to give illegals credit cards? Keyword here: ILLEGALS>

T
T
Tom Smith
,
Jan 28, 2008 8:00 pm EST

Barclays Finance needs people in the usa and canada area that have equity line of credit or e-trade account that will enable our clients customers in the usa and canada area to receive money on their behalf and takes a commision of 10% at each receipt. contact Tom Smith on tomsmith20002000@yahoo.com for more details.

T
T
Tom Smith
,
Jan 28, 2008 7:55 pm EST

Barclays Finance needs people in the usa and canada area that have equity line of credit or e-trade account that will enable our clients customers in the usa and canada area to receive money on their behalf and takes a commision of 10% at each receipt. contact Tom Smith on tomsmith20002000@yahoo.com for more details.

T
T
Tom Smith
,
Jan 28, 2008 7:39 pm EST

we offer loans to individuals and corporate bodies who are in need of money to improve their business. we give mortgage, car, personal loans. contact Tom Smith from the website www.markilo.netfirms.com for a loan. or on email tomsmith20002000@yahoo.com

R
R
Rob Kay
,
Jan 10, 2008 12:26 pm EST

Oh! I forgot to add, my credit score was greater than 810 (Fair Issacs)! If this can happen to me I wonder how they treat people whose credit score are below 800.

J
J
JC
,
Nov 15, 2007 6:01 pm EST

I agree somebody need to do a class action suit on boa.. they are a big scam... any bank that gives illegal aliens a account with out a social security number needs to be taken down... I guess since they are Bank Of America It gives them the rights to do what ever they want GIVE ME A BREAK!

B
B
B.P.
,
Apr 10, 2007 8:43 am EDT

I am paying off my MBNA MasterCard (best bank ever) as of today. After BOA taken over MBNA, it been like living in "hell".

A total Nightmare!

I do not want any part of Bank Of America...

It's too bad a good bank (MBNA) taken over by crooks. I guess for right amount of money anyone will sell out.

I now use my Discover Card and AMX. Good bye to $ xx,xxx.00 card that i have had for the past 20 years.

Bud

R
R
Rah
,
Apr 04, 2007 11:08 am EDT

I have a Wachovia Visa and Master Card which used to be handled by MBNA. Now Bank of America bought them out and it has been a NIGHTMARE. So many errors and they put me on hold forever. I can't wait to pay it off and close my account.