BoA website never fully accommodated customers who live outside of US, meaning customer profile page does not accommodate non-US address and phone number. Not only that, every time I move, I actually have to send a snail mail or do a change of address when I travel to US, which of course I can not do right now.
Now BoA implemented 2FA using mobile phone without accommodating international mobile number to my amazement, so naturally I don't get the code because a code is sent to my phone number without country code.
I called the customer service, waited for over 30 min and then a customer rep gave me a one time code, and instructed me to place a check mark on website to remember the device. I told her that that only works for a few weeks at best but she insisted that that was the way.
Then I opened customer profile page, and found that there is a check box that notes the phone number registered is not a mobile number. I thought that would do it, but then I kept getting an error saying that it was not able to save the information.
Sure enough, after only a few weeks, I was not able to access my account yet again. In frustration, I found "client case executive response team" page. I contacted them now twice but every time I get identical template reply (from a different name), saying that I either need to call them or they call me. Of course, I opted to have them call me, but then they never do, and never received any email either.
Really, I don't need to have a phone conversation. I just need to have the 2FA disabled for my account. All I need is to get back the access to my own account.