I recently called and spoke with Patrick Sheridan regarding rates for a refinance loan. I have been a customer with BOA for 17 years and wanted to place my mortgage there also. I told Patrick I was checking with one other lender and he seemed fine. During our conversation, he was rather condescending and would get upset when I asked a question. When I decided to go with the other lender, I got a pretty snarky email from Patrick saying: "Thanks for wasting my time". This just solidified why I went with another lender. Just thought you should know this as I really did want to place my loan with BOA.
Sheridan Patrick A
Tue, Jan 28, 11:49 AM (19 hours ago)
Hi Mrs. Buffington, Just following up to see if you want to proceed. The bank gives me a limited amount of time to get your documents collected and in the file
Tue, Jan 28, 12:11 PM (19 hours ago)
Hi Patrick, I sent you a text earlier this morning. I have decided to go with another lender. Thank you for your time.Nancy Buffington
Sheridan, Patrick A
Tue, Jan 28, 1:06 PM (18 hours ago)
I am not able to receive texts on my work cell phone. Thank you for wasting my time
7:37 AM (1 minute ago)
Your snarky comment in you last email just solidified why I went with another lender.
When we previously spoke (and see my previously email, ) I told you I was checking with another lender. During our conversation you also were pretty condescending, and when the other lender matched your rate, there was no question, who I would use.
Having been a customer with BOA for 17 years, it was my intention to place my loan with BOA. However, "apples to apples", the deciding factor was being treated with respect and not being talked down to. You may want to think about that for your future business.