Direct Express Complaints & Reviews

Direct Express / direct express mastercard

Oct 23, 2019

Since 9/13 I have had 2 separate issues of several fraudulent charges made on my card. It's next to impossible to get a CSR to talk to and when you do it's useless. I had 2 provisional credits for $200 each reversed on me today and was left with $43 and I hadn't even received my...

Direct Express / no one to answer my call

Oct 19, 2019

I lost my card on the 4th day of the month. It is already the 18th and I barely got threw on the 17th to get a Replacememt.!!! Everyday I called since the 4th and recording says experiencing high call volume and to call back later, then hangs up on me!!! Plus makes you wait like if someone...

Direct Express / customer service

Oct 01, 2019

This is a damn shame that you guys cant even take people calls on hold all freaking day! This is unacceptable and will be reported to the highest of the highest authority. If the call center people dont wanna do their job then hire some people that really wanna work. I need my freaking...

Direct Express / direct express dispute process and customer service

Sep 28, 2019

Direct Express is shockingly mismanaged. After my Direct Express card was stolen by a Direct Express debit card machine (labeled Comerica), they allowed $1500 to be taken from my social security funds until the balance was $0. Then, after trying to reach them by calling 10 hours a day for...

Direct Express / employees

Sep 20, 2019

Direct express is the worst I was recently a victim of identity theft I reported the theft of unauthorised debts on my card they said they send me the dispute letter however all this happened because Arvian khan open my mail and debt my card ilegaly so called direct express just lied about...

Direct Express / they owe me money and will not pay me or tell me what's going on

Sep 19, 2019

Some money was taken out my account and i reported it they sent me forms to fill out and tp file police report and mail them back to them. I recieved a letter from them saying that Yes the funds had been stolen and that the funds would be replaced.$2000. They put $1500 into my acount ...

Direct Express / customer service

Sep 05, 2019

I have been calling you for 4 days trying to report my card stolen you push the options and then it hangs up on you you never get to speak to a live person now the card is being used money is being taken and you cannot speak to somebody about it it is completely insane the disability...

Direct Express / unauthorized charges

Sep 04, 2019

I noticed today that a company has been deducting $15.00 a month for a service I cancelled over a year ago. I've been unable to reach that company and Direct Express immediately boots me off the phone when I try to call them. Direct Express does not offer any email address so you can...

Direct Express / direct express / dispute about fraudulent transaction

Sep 04, 2019

I didn't give permission for the amounts of $49.99 to be taken out of my direct express account. I've tried for day's to contact direct express to file a despute against this fraudulent transaction but it keeps telling me they are resulting in high call volume and then hangs up . I got to...

Direct Express / I can never get a hold of direct express

Sep 03, 2019

I have Ben trying to get a hold of direct Express and you can never get a hold of any one to talk to very disaponted very bad service I have Ben wating for 3 days to get my money put back on my card and can't talk to no one about how long till the money is put back on my card Walmart...

Direct Express / nic*

Aug 21, 2019

For the last 3 months this realty com keeps taking 29.95 off of my direct express card i did not give them permission to do that i can't get a hold of nobody at the company and every time i call direct express they tell me that they are experiencing a high call volume i want to dispute the...

Direct Express / direct express back

Aug 21, 2019

I called& opened a fraud. Report sum1 took my money off of my card 700. $ & I made a police report like they asked of me filled out papers they sent me & faxed them back within the 10days like they asked of me & 1st lady said money will b there 2morrow so money was never there & they said...

Direct Express / denied fraud claim obvious fraud

Aug 21, 2019

I was in Louisiana at the time when a fraudulent transaction was placed on my card on 8/5/19. I called Direct Express customer service and filed a dispute on 8/5/19. I scanned the paperwork and emailed the claim form to the email address they provided on 8/6/19. They said they would issue...

Direct Express / customer service. and fraud department

Aug 14, 2019

On April 27, 2019 my card was used. Fraudulently.. I was at the hospital that whole day due to my daughter was having her baby. Anyhow i filed a dispute...the. Money was put back on my card only to be taken back off causing me to be in financial dsbt and overdrawn. My daughter had to start...

Direct Express / horrible service & hung up on me while they closed my card!

Aug 12, 2019

I finally got through on 8/12/19 4:45pm while on hold for 42 mins. Good luck actually trying to get through to a person. There was a charge on my card (I am my dad guardian) this is where his ss money goes (tomorrow I will be going to my bank & opening him an account & then going to ...

Direct Express / non responsive regarding importance!!

Aug 11, 2019

This bank is horrible!!!I mistakenly had a scammer take my direct express debit card number, dont know what might happen, especially by me not being able to reach customer service assistance!!!I want them to become liable if and when something happens to my personal information!!!Please...

Direct Express / debit card

Aug 09, 2019

i had to call and request a direct express agent and i had recieved a attitude from 3 different agents on the date of the 9th of august because i need to make a rent payment and i also could not understand them at all either. there is no way i could choose the option to recieve a card...

Direct Express / direct deposit for social security checks

Aug 08, 2019

I suggest someone contacts me from your company right away.there has been fraudulent activities with my sister's account and she is mentally disabled. It took her two days to talk to a human with your company and they told her it would be 90 days to investigate in the meantime she has zero...

Direct Express / us direct express card account

Aug 07, 2019

Despite their FAQ stating: " 5.7 Can I close my account and withdraw my money? Yes. You may close your card account at any time at no charge by calling the Direct Express® card toll-free Customer Service Department number on the back of your card." When I called the customer service... / online and phone

Aug 02, 2019

I have been victimized by this Company. I have never had access to the online or web portal. No one in customer service ever answers the phone. on 08/01/2019 my an amount of $204.82 was taken out of my account by an unknown source. I want to dispute this transaction but I have not been...

Direct Express / phone reps

Aug 02, 2019

I called on 8 1 2019 to see why a payment I was trying to make wouldn't go through . the person who took my call asked me 11 questions about my useage of my card only to tell me that there was no block on my card that was stopping my payment from too g through. He became extreamly rude and...

Direct Express / refund payment -110.00 taken supplemental security payment

Jul 31, 2019

julio cabera place claim number [protected] amount -110.00 taken 07/01/2019 from account [protected] level two clear -31.00 send card 6625 both payment card account person gave claim number 84678 was not found direct express level two call [protected] claiamant wintess monaey taken card...

Direct Express / money pass atm; card

Jul 15, 2019

Direct ExpressYes I was at atm I tried to take out 200 dollars it's said transaction incomplete it never gave me my money I got ready to use my card payment wouldn't go threw it said the 200 was withdrawn I never got my money I'm trying to disputed this but I can never get hold to anyone...

Direct Express / fraud suspension

Jul 14, 2019

I finally received my back pay from social security they put it in my direct express account and when we try and access it to no avail! I spoke with a supervisor who was ridiculously rude named Johnathon, said there was nothing he could do and I would have to wait on hold for the fraud...

Direct Express / my money

Jul 11, 2019

On July 8, 2019 my money was stolen from my direct ex press card they took 2, 400 dollars all the my I had to pay my bills I can't get no help on your customer number I need to talk to the fraud department I need my money back asap my name is Deidra M. Green please call me at [protected] I...

Direct Express /

Jul 08, 2019

After reviewing my statement i found various transactions that were done with my direct express card without my authorization. This site charged my card on [protected] in the amount of $1 and then again on 7-1-2019 in the amount of $49. I havent signed up nor allowed any activity with the...

Direct Express / fraud suspension

Jul 03, 2019

I keep calling customer service because for some reason my card is under fraud suspicion. Whenever I get a live agent they claim they can't hear me and hang up. I've called four times from two different phones and it's the same hearing problem each time. Meanwhile I have funds in my...

Direct Express / my card was charged within my authorization

Jul 03, 2019

Direct ExpressOn July 3rd Of 2019 at approximately 8 in the morning amazon charged my card 29.67. I do not use amazon services, so I'm not sure why they keep charging my card. I talked to somebody from amazon and they said I need an email which I don't have because I told them to cancel anything I had...

Direct Express / discrimination

Jun 27, 2019

For almost two weeks I called Direct Express and I received discrimination notone want to talk to me above my name change also they put alert against me to don't talk with anyone in customer service Direct Express I just know today 26 June 2019 they blocked me from the services by a...

Direct Express / decision was made on my dispute and I disagree 100% and I have evidence for that

Jun 24, 2019

On May 1st 2019 to May 4th 2019 I was hospitalized at Georgetown hospital in Washington DC Northwest when I came home on the 4th I realize my card was missing I quickly check my account and $972 was taken out of my card only $58 was paid to cricket cell phone which is taking old automatic...

Direct Express / services

Jun 12, 2019

I would like to make a complaint on direct express company I have been trying to get my account together since 2016 three years later i am still having a problem they companyy is rude when you call you can never get through if you sit on the phone and wait most likely you still wont get...

Direct Express / fraud

Jun 05, 2019

I went to check my account and it said it had fraudulent activity, so I called and was told to fax two forms of ID, which I did 4 times, they keep saying they have not received them. I called in and was asked questions about what was your last transaction and I could not remember so they...

Direct Express / fraud dept customer service reps

May 31, 2019

my mother was told to fax in there id and social to get he card unlocked. well we faxed it in 15 times from 4 different fax machines and they stated they never got the information. The csr's were so rude and hateful that we asked to speak to a supervisor and they were even rude. This i...

Direct Express / fraudulent transactions and no response

May 18, 2019

My name is robyn savko and several times I had to re-order a debit card.. I was told by an agent on your end that someone was calling in and gave an address that I never heard from before in my life... I informed you specifically and gave immediate instruction to delete that address that...

Direct Express / direct express customer service

Apr 22, 2019

Direct Express supervisors and staff are hanging up the phone on me and playing around on work instead of doing a professional job. This has accured several times. Also I currently had dispute for transaction theft and I currently am inclined to believe that direct express employees are...

US Direct Express / direct express account/new password

Apr 08, 2019

I have been trying to get a new password for my Direct Express Account from the Coamerica Bank, when I try to change it the user name and image is right, but when I request a new password andI get a temporary password to put in to my account to set up new password I get password and user...

Direct Express / fraud dept

Mar 22, 2019

Let me start with regardless of what your issue or complaint is if filed such as through Better Business Bureau this is the canned response: Better Business Bureau, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the...

Direct Express / fraud department

Feb 23, 2019

I was ripped off in February I received a provisional credit. Then I discovered that one of the charges was deducted from my account although the investigation is allegedly ongoing. I could not get a straight answer from the rep or his supervisor, only rudeness, the runaround...

Direct Express / took three days to report stolen debit card.. I literally wash my bank account being cleaned out in those three days.

Feb 04, 2019

Within one hour I noticed my card and wallet missing after individual left I wasn't sure if I misplaced it yet later that night never found my wallet. Disputed all claims after January 6th get a letter in the mail disputing only one claim for $31 I called numerous times describing...

USDirectExpress / trying to report a damaged card

Jan 29, 2019

I have called for over 24 hour to report my damage card. I keep getting a recording saying that they have a high volume of calls. I understand that it may be busy but I need to resolve this as soon as possible and the lack of employees must be making it hard to get through because I have...