Truist Bank (formerly BB&T Bank)
reviews & complaints

I'm an avid investor. On November 6, I tried to transfer my INJ coins out of trust wallet to coinbase on BEP2 network and it got denied. Then I transferred INJ to the BEP20 network and it successfully left trust wallet account and never made it to Coinbase. I had sent trust wallet an initial message, they responded asking details, then 1 day later they closed my case without any communication. Since then i've messaged 4 times with no response. Neither have the $2.5k worth of coins reached my Coinbase. My email is [protected]@hotmail.com on my account.

I reported a check that I thought was a fraud, but later discovered it wasn't and called TruIst to tell them. meanwhile they had blocked and closed my account. I, mistakingly, thought I would be issued and a new checking account number and debit card number. I asked asked if the checks I had mailed out for payments would clear, and was told yes. That turned out to be wrong. My phone was cut off, 3 payments got returned, etc.

Now I'm being told I have to go to a branch office in order to get thls reopened, new account, or even to close the account. There is no office in my town and is 2 hours away. I am 88 with a broken hip and no car. How can I get my money to buy food, pay rent, etc. I know this can be done someway

I tried to zelle my son football coach $150 for his upcoming Superbowl uniform, the payment failed so I was transferred to the zelle fraud department where I accurately answer all the questions then she noted my account and said I had to visit a FC but that's discrimination because I'm black if you able to fully authenticate a client there is no reason to refer them to the FC. The call is recorded which is proof that was discrimination and all my answers matched my profile. The reason why she discriminated against was not acceptable it's disgusting. Also I went into the FC to make deposit with 2 forms of ID that same day now why would tell me to return to the FC to get authenticated. I know why she was discriminating against me.

I have a medical issue and HAVE to have this one medication. So a local branch in Sarasota , FL took $553 out of my account to pay my late loan. The reason it being late is medical and I shouldn’t have to explain. Now my account has over draft fee and I have No money and No coming in. I cannot get my medicine and now have to go to the ER. I am totally disgusted. This medicine I have to take. I am not getting my hours from work because of my issue so the money they took I have been saving for my medicine. I will make a formal complaint

I serve in the National Guard. Truist declared my national guard deposit (a govt payment) "suspicious" and locked me out of my account until they review my account. I don't care so much about the drill payment as it's like $200, but the pay from my regular job (close to $2000) is also being locked and I have $3 to live on while thousands are literally sitting in my account that Truist won't allow me to access. This bank discriminates against service members. I no longer feel safe with this organization holding my money. Do not go with this bank.

ACCOUNT # [protected]

SUSAN HARRIS

2396 FRESHWATER RD

HAW RIVER NC 27258

[protected]

On August 23,2023 I got a letter from you telling me that my loan was paid off. The dealer ship at Modern Cheverolet said that they sent you a check and you are supposed to be sending me a gap refund of 770.05. Since August I have been calling everyday. Get same anwser the Gap department is behind and not returning calls or email.

Now the first week of October I was told that Gap department computer was down and I will get get my refund on 10/20 ot 10/23 by UPS. Now I'm being told that it will be another week.

First of all if it take that long for your IT to have your computers up and running then you better get a new IT person. I'M ASKING YOU TO PLEASE HELP ME WITH THIS. SOMEONE THAT DON'T LIES AND THAT I CAN TRUST TO GET MY MONEY. YOU SHOULD BE GIVING ME INTERSTED ON IT SINCE YOU ARE HOLDING IT EVERY MONTH.

Hi, I installed trust wallet and never shared any secret information with anyone. I used the browser of trust wallet and https//: Eth-defi.org and started mining pool . October 3 , my funds are empty and I wrote to trust wallet support e mail but no response yet.

I will share ether scan info in the attached file.

Please help me recover my funds.

My e.mail: [protected]@gmail.com

Thank you

I recently paid for my YouTubeTV account with my debit card. It was charged twice and I was told to have that card canceled due to it could have been fraudulent activity. YouTube TV said they issued the refund back to the card that was canceled and now the bank is telling me that there isn't anything that they can do to retrieve the money that wasrefunded to my old ccard since I have a new debit card that was sent to me. It is still the same account just a a new card. Please let me know how this issue can be resolved and get my money back to my account. When I call the 1-800 number for Truist, I am told they can see the refund but that they cannot help me get it back to the account that my new card and old card are associated wit

my loan was transferred to truist they did not pay or recognize my insurance company liberty mutual. i switched insurance that talked and paid truist directly on aug 8 2023.now they say i have a gap in coverage which they made from august 1 to august 7. i paid liberty mutual 28.51 for this gap in coverage and cancelled on august 7 2023. truist refuses to ackknowledge liberty mutual said this charge of 28.51 was for this gap coverage. truist continues to harass send letters talking to them does not help there totally incompetent.

I sent check in 13 days before it was due from Florida, and they charged me a late fee. They got the check one day late. They dropped down my credit line on my credit card by $3,000. Never been late with a payment my credit score is 634. The girl on the phone had a bad connection she said there fixing the line. They did drop my payment down to $90 from $160 but still charged me a late fee. I hope there not holding back depositing checks. There is no way it took a check 13 days to get to Baltimore from Florida.

I paid my auto loan off in May and requested a refund of the remainder of the GAP insurance contract. When no refund was issued I contacted the dealer where the car and GAP contract were purchased. Here is the response:

wrote:

Good Morning,

"Truist sent us a letter in May to Cancel the GAP contract and send the reimbursement to them so they were able to refund you for the GAP.

The check was sent to Truist on May 30th and cashed by Truist on June 12th.

The check number is 49311 in the amount of $698.83 for your reference."

Karina Sanchez

Accounting Assistant

Earth MotorCars

Address:

3216 Kellway Dr. Carrollton Texas, 75006

Phone:

[protected] Ext: 412