The so-called "Claims Department" at Bank of America is a complete joke. After I filed a checkcard purchase dispute, they sent me a letter with a copy of the transaction from the credit card terminal stating that the charge was legitimate (which it was not). So, I did the investigative work on my own-wasting several hours on the phone and doing follow up. Their investigators did not make 1 phone call into the company to see about the charge-not 1. This was a complete pain and yet again, another example of Bank of America's lack of professionalism and customer service. After all that work, they still charged me overdraft fees and closed the claim without waiting for the proof of receipt/refund/admit of error from the company who charged my card in error. Don't even bother contacting these customer service people-they don't make note and or extend any customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.