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800 Nicollet Mall
Minneapolis, Minnesota
United States - 55402

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Complaints & Reviews

US BankStop payment

On or about Oct 16, 2020 I went online to the USB app to see if my scheduled payment of $452.46 to Capital One was made. I was not able to confirm that it was paid because the app was down. To avoid more late charges I went online to Capital One and paid the $462.46.
I then noticed that 2 payments were made to Capital One for $452.46. I called USB and they said they would stop payment on one. That was ALL I asked USB to do.
What USB did was stop payment on all future payments to Capital One. I was not notified of this nor did I receive any paperwork.
I made my Nov payment on 11/13 online at Cap One app. On Nov 23, 2020 my Cap One card is not working. I call Cap One and they tell me USB stopped payment on the amount $609.58 which was due Nov 14.
I call USB and after over an hour on the phone I was told the payment would be made on Nov 24. As of 10:00 am it had not been made.
I have now incured a late fee of $25.00 and interest of $17.46.
On Nov 24 I call USB and was told that I was sent paperwork in Oct on the stop payment and what I would have to do to before any future payments would be made to Capital One.
Not only do I now have to wait 3 more days after going to USB on Nov 25 to sign the paper but I will incur more interest.
HELP
PS. When I was transferred to a senior banker to ask if USB would cover the late charges and interest he listened and then hung up on me

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    Nov 18, 2020

    US Bank — ReliaCard

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    US BankFocus paycard

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        US BankReliacard

        Reliacard has had my unemployment for weeks and weeks now and my balance is $1808.33, I have not been able to pay my rent, utilities, home phone, my internet and service is being disconnected today and next i will be evicted. I have sat on hole for 3 weeks straight to be hung up on or told i was being transferred to activate the card or to the Records department, or fax department to again be hung up on. Im hiring an attorney. Reliacard is the fraud problem!!!

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          Sep 21, 2020

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            US BankCashed incorrect check

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              Aug 03, 2020

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