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US Bank reviews 883

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12:00 am EDT

US Bank A Personal Perspective on Union Bank - A Customer's Warning

As a long-time customer of Union Bank, I feel compelled to share my recent experiences. The service has deteriorated rapidly, with constant issues like fraudulent charges triggering card locks without prior notice. This inconvenience disrupts auto payments and forces card replacements. The lack of grace periods on promised benefits adds to the frustration. The incompetence at the Oceanside branch, where deposits are mishandled, is alarming. The bank's disregard for customer hardships and lack of accountability are concerning. I urge caution to anyone considering Union Bank for their financial needs.

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1:17 pm EDT
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US Bank US Bank is Great!

US Bank has been with us for years. We appreciate all the hard work they've put into helping us out as customers. Our family has been with US Bank since I opened my first account at 18! We love the bank and they're all over, especially if you look around. Some people don't know it but they do offer locations in Hawaii, especially if you look through yelp and 711. Thank you again for everything US Bank!

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11:34 am EDT
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US Bank Emily best customer service rep eva xoxoxo:-):-)

Emily in idaho is a perfect professional customer service rep very nice interested i'm my issues sometimes u get junk especially from zulily ur credit card firm doesn't want u 2 get ripped off so some1 like emily will help u write a complaint including all the issues necessary 4 a positive outcome & use the banking system 2 help u thanku emily a real asset 2 us bank give her a raise & promotion xoxoxo:-):-)

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  1. Pros
    1. Nationwide branch network
    2. Diverse financial services
    3. Robust mobile banking app
    4. Award-winning customer service
    5. Strong commercial banking arm
  1. Cons
    1. Higher fees compared to competitors
    2. Limited global presence
    3. Less competitive interest rates
    4. Fewer innovative products/services
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US Bank Awful

They relay you from one dept to another with a simple question.
Some of the workers scold you and cut you off when you talk, saying you signed the contract, when all you did was ask why the apr is so high.
There are various fees that they can change at any time and they won't reverse fees on things that are out of your reach, even when you pay in a timely manner.
I've been with this bank 17 years and I'm sick of it. I feel like they're stealing from me.

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US Bank Great Bank and Staff

I've been with them for 15 years. They treat me like I'm an important client with money. I'm not. I'm disabled. I love the small town feel I get when I go in a branch or call on the phone. They have treated well and helped me when I didn't think a big bank would. I'd recommend that you should take the time to go into a branch and ask them what they could offer you. Tell them what you're looking for, and they will take time to show you around and help you find it.

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US Bank An institution with integrity!

From the branch to the 24 hour customer service reps, this institution seems to care about their customers, not just lip service to get you to open an account, they actually deliver great service. The branch manager held my hand through a nightmare situation with citi bank, they understand everyday people and their needs. I feel very comfortable and secure with his institution. Thank you US Bank, what a relief to bank with an institution with integity and real commitment to servicing customers needs.

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US Bank Be careful

I had US bank and they like to charge overdraft fees and switch dates around so this can happen. Make sure you always keep you receipts and monitor your a count daily. Since this issue I had automatic payments coming out and it messed up my credit. Also I went in to explain and show the manager as well as staff the issue and they did not even let you explain at all they were rude and thought they were always right. This is why they are going to be sued. I have four printed out statements all of them read different so be careful to choose different bank.

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US Bank Incompetent

Went to my home branch. Asked for in person help in applying for a secured visa prepaid (have $20 k in my checking, requesting $1500). Sat down w the assistant Mgr, face to face. She helped me walk thru the online process for applying. Spent 45 min going thru the process. Cool. Done. Told I would get a letter in the mail. Well, no mail came. Why? Wtf. Spent 50 min on the ph (5 ph calls 4 couldn't hear the rep on the other end even tho the auto menu voice is 100x louder), then being transferred from banker to card services to banker to other representatives. Finally, found out my application is not even in the system. So $#*! you US Bank. I'm shopping for another bank.

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US Bank Update to the fraudulent accusation

As I mentioned they're fraud team has locked me out of my accounts and all my monies left me stranded for days a new update my bank calls me just a little while ago and my banker what a wonderful person she is was concerned and made sure that I am aware that my account has been reopened and back in full control of myself thank God for good bankers I just think they're fraud team needs to be more quick at judging and getting things shifted and put back in control because it sure took an awful lot of days like the pandemics over get off of it get back to work people I don't know why it would take three full business days before they can release my funds somebody on the front end decided to make a decision over addresses but didn't want to follow through with releasing it after my banker and her manager had tried getting in touch with these people my banker and her manager were even ignored for 2 days over this and thank God for good bankers who helped me with a Band-Aid yesterday towards getting some of the salt out of my wound of being stranded so yes my bank has released my funds back to me and all things are good and back on track thank you to the Lakewood banker branch and the battleground Branch for helping me through the rough moments

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US Bank Been with US Bank for 18 + years, would NOT go elsewhere!

I've been banking with US Bank for over 18 years, and unlike many banks (TCF in particular... who's process may have changed by now since they got sued over it) US Bank counts your deposits first, checks or debits against your account second. If you know how to use Google, and you can find a branch by you, you will get the help you need.

The statements by Joe B. Are insanely false and ridiculous. I have 2 checking accounts, 3 savings account and 2 US Bank Visa cards, I've never had an issue doing what I needed to do with regard to any of these accounts, and if I did have a question, they were easy to reach and always helpful.

I am NOT currently a fan of their mobile app as they've kept updating it to a point where bill pay is messed up, but otherwise it has been most useful for transferring money and managing my balances. I've traveled the country and never had an issue getting money when I needed it, or handling my finances. And the bill pay on their website has helped me manage my monthly payments (house, utilities, loans) with ease, which was suggested by a US Bank customer service rep.

And just for the record, I've been buying groceries (and countless other things) at Walmart for 20 years... guess how I paid for it.:-)

In general, over 18+ years, I can absolutely recommend US Bank. And no, I don't work there, I'm just a customer who opened an account there because it was across the street from where I worked at the time. I've always received the help I needed.

But to be clear, if you suck at managing money? NO BANK is going to be your savior!

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US Bank My name is ****** *****

My name is ***. Today I called into Union Bank to check to see if I had any pending deposits on my account, and I was helped by *** Representative ***. She is really great at her job! She was very professional, courteous, respectful, and she made me happy that I am a Union Bank customer! We need more Union Bank customer service employees like her!

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Lesemlog
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Thank God, I don't bank with Union Bank! My parent do, though so I have to deal with it. I went to deposit cash into my father's checking account and then I was asked for my Driver's License for verification. Verification? it was cash?!?! So, I gave my California Driver's License which is expired as of 3 weeks ago. the DMV appointment is a few weeks away. So, I was not allowed to deposit the cash. It was suggested to deposit my cash into my account and then write a check and deposit that into my dad's account, an ID is not required to deposit a check. This is what I have learned from my first time experience with Union Bank; Branches close at 4pm, Monday - Friday No branches are open on Saturdays Union Bank does not have Venmo or Zelle options If depositing cash into an account, you have to verify yourself. CASH?!?! An ID is not necessary if you are depositing a check. The Bank Rep was surprised to hear that other banks were open and operating on Saturdays. Both my BofA and Credit Union are both open on Saturdays. I know BofA isn't the best, but I know that it's better than this 2nd rate, behind innovation, bank. I have suggested that my dad close his account and go else where.

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Kiddonn
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Great service but only use for checking and basic savings accounts. I had personal and business accounts with Union Bank for over 10 years. Never had any issues except when I applied for the Paycheck Protection Program (PPP) via my local branch. I had been told by employees to stay away from loan and finance programs as Union Bank was extremely difficult to work with. I was specifically told that they were extremely risk avoidance and made it extremely difficult for companies or individuals to obtain loans. I applied for the PPP via my local branch. Provided all the supporting documents for the program and waited. Received an email that instructed me to log in to the portal to accept the terms and conditions of the program which I did. Union Bank only entered $41,300 for the program and that is what I was awarded. I contacted the bank, and they would not discuss it with me and since the funds had already been approved for by the SBA I had not recourse, take their offer or receive nothing. I had no choice but to take the offered $41,300. I closed all my accounts and moved my personal, investment and business banking to Pacific Western Bank. When I applied for the loan forgiveness, I was approved for almost $88,000. I only provided payroll and a few of the acceptable expenses, not all the expense's I was eligible to claim. I could have received well over $95,000 if they had acted properly. When I closed my accounts, the statement was made that they just put the numbers in...my reply was that they did not put in the correct numbers and even if they had entered a number that was too large, the program was designed to be a loan with the overage paid back with interest. I was told the bank did not consider it a loan program and was interested in servicing it as a loan. So, to end the story, Union Bank did not have faith in either me or the PPP and as a result I was shorted $54,000 in funds that were intended to help me maintain my business and pay my staff. If all you want is a friendly bank for basic services they are good. If you want anything else, go elsewhere.

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US Bank My boyfriend and I just bought a 10acre property in ********

My boyfriend and I just bought a 10acre property in ***. We worked with *** and ***. If you need a killer mortgage team to make it happen, then these are your guys! We couldn't have been happier with the service we received! This purchase literally would've not happened with anyone else, and believe me, we tried. No one worked as hard as they did to get us into our dream home:). We couldn't thank these two enough!

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L. Wolff
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I am another consumer who has fallen for the deceptive practices and actions of Union Bank’s Home Loan Advisory Center located in Tempe, Arizona. Mine was a case of a simple refinance of an existing mortgage loan serviced by this deceptive organization that only went bad but took 101 days to reach closing. The process began early in November, 2019 with a estimate based on the following assumptions. 1) No Cash out 2) Roll existing escrow into new Escrow account and finally all related costs to be rolled into new loan. The borrowers own the property with LTV under 80% and credit scores ranging from 720 to 800. I received an estimate that included a lender’s credit of $2,500 along with standard refinancing, title and escrow fees. Included was a rate lock for 60 days at 4.25%, for an additional fee of 0.5% $1,770. I agreed to move forward based on the conditions stipulated and the estimate, knowing full well that non-material changes can occur throughout the process. All the requested documents by the lender were provided in under 30 days. I paid the loan appraisal fee of $525, plus an additional $175 for an HOA certification (which Union did not advise me until 30 days later they had not received this document after I told them to contact me if they don’t receive it in 10 days). The appraisal was completed (minor changes to the appraisal occurred), but in the end the LTV was going to be under 80%. When I received the first estimated Closing document I noticed my credit was reduced by approximately $800 because when they prepared the original estimate, they failed to recognize the property was a Condo and not a SFR. Who forgets to confirm the property type before providing an estimate? Additionally, it showed I would receive a check for approximately $2,000, which based on the agreement, I wanted no cash at closing. For the next 30-60 days multiple emails were exchanged, which I was the primary initiator of those emails since I rarely heard from my Loan Consultant and I received multiple Closing estimates that range from large refunds or I would have to pay more at closing. My Rate lock expired in January and we still didn’t’ have a closing date In early February I complained to my Loan Consultant that rates had fallen significantly and I believe I should not be paying points for a fixed rate loan that was already over market rates, especially since my Rate Lock had expired. He spoke to his manager and they waived the 0.5% fee, but we were still not close to closing. I reached a point where I emailed my consultant and told him I was dissatisfied with the progress and communication and wanted to walk away and eat my losses. He convinced me that we were very close to setting a closing date. We finally scheduled a closing on or about 2/23/2020. The notary arrived and it was apparent from the beginning she had not reviewed the documents she was about to ask us to sign. Specifically, the Closing Document and Closing statement numbers had totally different amounts. One showed a payment of $39.00 to the borrower and the other showed a payment of over $400 to the Lender. Additionally, some of the documents were double-sided printed, which we all know is unacceptable. Needless to say, the signing ended abruptly and no documents were signed. I communicated by displeasure with my loan consultant on February 23, 2020. After exchanging emails, another closing was scheduled for February 28, 2020 with new documents, which, of course, reflected new numbers, but at least this time the numbers on the Closing document and statement matched. In the meantime, mortgage rates continue to fall and I was offered from another competitor (who I had done business with before) a no-point refinancing at 3.875% for 30 years vs. the 4.25% with Union Bank, but I was already had invested time and money into this process with Union Bank and I was concerned that I would be billed for fees if I walked away. I went forward with the closing and one document that really stick in my craw was the Rate lock statement that displayed the rate lock expiration date of February 27, 2020, when the first paragraph said the Rate lock expired 60 days from November 26, 2019. Ironic how the rate lock expired one (1) day prior to closing, but 60 days from November 26, 1019 is January 26, 2020 not February 27, 2020. After closing I requested a Rate Modification from 4.25% to 4.00%, a rate that was still above market. If approved, there should be minimal documentation required to effect the change, but that was not the case. I was told we would need to resign all documents again and pay a fee almost equal to the amount I was to receive from the closing on February 28, 2020. WHAT A JOKE! Needless to say I refused the offer and told them to finish the closing already signed. As of this writing and according to the Title Company Union Bank is drawing all new loan documents, without my consent and the closing on 2/28/20 is basically void. I made multiple calls to Union Bank’s consumer service and they were not aware of the new loan and could only give me information on the existing loan. I was forced to make the mortgage payment, which I was supposed to skip due to the refinancing I signed on February 28, 2020, or risk being late and reported to the credit agencies. Customer service told me they would contact the loan consultant’s manager and have him call me, which he never did. I was able to get his number of the manager and attempted to contact him, no answer, so I left him a message. Still have not heard anything form him. Needless to say, I have heard nothing from nobody at Union Bank, WARNING to anybody thinking about using Union Bank for your mortgage loan or refinancing your existing loan. Avoid them like the plague or you will experience the same poor service and be out money and still be paying a high mortgage rate.

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Musicosci
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My wife and I have been a customer for the Union Bank for more than 14 years, I applied for a credit card and I got denied because of my salary scale! A friend who had no credit history and was in the same salary range as me applied the same time and got it. The only different I have with the friend is that we are different race! I don't want to assume but make me wonder if race was a factor in out case!

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Inspiriteri
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One thing this bank does not do is protect youre money.whe getting 299$ bogus charge.I call bank,and am tol they cant stop payment on bogus pending charge.instead they let charge go through,so 299$ is now missing from my account.they tell me to call back after payment clears to contest. What would be perpose of making good on bogus charge.then to contest it so my money in limbo till they figure it out. Shame on union bank for not protecting money.so if you get a bogus charge you will have youre money in limbo too.DONT BANK HERE.THER WORSE THA WELLF

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MudDream
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In November 2019 I applied for a line of credit on my mortgage. Rate promises were not kept Even though I had it in writing. Documentation sent to them was constantly lost or missed placed even though I kept I’ll email copies of what I sent. I applied for a fixed rate and received variable rate which had to be fixed. Six months later I have refinanced first and second and Union Bank has held my closing for two weeks not supplying payoff demand. I’ve made three calls none were documented. Finally today I Union Bank told the lender they can’t do anything unless I call them. I called at 5:30 PM they are closed. Another day of interest for them. I’ve worked with lotta different banks have never experienced this. They are very nice when you see them in the branch however processing your paperwork will be challenge.

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US Bank People should be aware Union Bank uses deceptive bait and switch methods in their mortgage business practices combined

People should be aware Union Bank uses deceptive bait and switch methods in their mortgage business practices combined with uncompetitive rates and poor service. A very large misrepresentation of over $8,000 was revealed to us after they took a $550 fee. Due to lower mortgage rates, we initiated a refinance process with our bank of over 35 years. We were told due to our large deposit relationship with Union Bank, we would have a special lender credit covering all loan-related costs with almost $2,000 in addition to apply to pre-pays or lower the loan amount – our choice. Because of this attractive promise our son and daughter in law also started a refinance process with Union Bank. We were both promised this would be confirmed with a formal quote to us right away from day 1. Nothing came. It took 2 weeks to receive a formal quote for son/daughter-in-law and a month (four weeks!) for our first correct one after multiple requests, more promises to respond, a meeting weeks after we started this process where many times our mortgage representative (Julie Nickerson, Assistant Vice President – Encinitas, California branch) deflected from answering this direct question about loan-related costs talking about other things, never answering our basic question. We also had limited response during the process. Many of our calls and email messages went unanswered and repetitive promises of responses that never came. We received a voice mail from Julie apologizing for this. When we did receive a response it was largely excuses avoiding answering the main question (what are the loan-related costs?). Our son and daughter in law experienced the same poor service. When we finally received our correct ‘Closing Disclosure’ for a 3.5% rate about a month after we started the process there was no lender credit and in fact, $6,359.35 in loan-related costs (not pre-pays). This misrepresentation was over $8,000! We didn’t change our minds on the rate option - another attempted excuse. All options turned out to have very high loan-related costs. Our son and daughter in law had a similar surprise when they finally received their formal quote. There was no misunderstanding from either of us. I was a University Economics professor with about 8 mortgages over 40 years. Our son and daughter-in-law (Masters in Business Finance) were clearly explained and promised this same relationship discount in separate conversations from us and they received a confirmation email response. If Union Bank had been truthful to us or even provided formal quotes to us quickly as promised, and is standard in this industry, we would have moved on and all our troubles would have been avoided. This huge misrepresentation ended up being a classic ‘bait and switch’ to get us to move forward based on now realized misplaced trust we had for Union Bank due to dealings for the past 35 years. Unfortunately, because of the good deal offered and because of our long relationship with Union Bank, I trusted Union Bank and advised my son and daughter in law to also work with them. They deceptively took a $550 appraisal fee from them and immediately ordered an appraisal before any paperwork was signed to lock us in prior to receiving any formal notice of the huge change in the deal. Both we and our son and daughter in law are very high-qualified mortgage customers. My wife and I have extremely high credit ratings (830), 40 years of paying mortgages without missing a single payment, good income & assets, extremely low loan to value ratio (24%), no consumer debt, complete confirming documentation provided within 24 hours, and no other issues. Other mortgage companies have told us we were star customers. Due to the poor service we received from Union Bank and during the long lag of receiving a formal quote, we searched the industry and found a mortgage refinance from Metropolitan Home Mortgage (dba Intelliloan) for 3.25% with a lender credit of $2,427 resulting in just $312 in loan-related costs. They provided formal quotes within hours and responded quickly to our inquiries. We communicated this to Union Bank and were informed they could not match it. We decided to move forward with this much more favorable deal after experiencing our ‘special relationship’ with Union Bank was just a frustrating bait and switch deception taking advantage of our trust from our over 35-year relationship. Our son and daughter in law also took advantage of the same deal resulting in about $900,000 in high-quality mortgage refinance business lost for Union Bank. We requested Union Bank to refund the $550 fee because they deceptively and quite dramatically changed the deal promised. We copied the Encinitas Branch Manager on all correspondence about this problem completely informing her of this very poor and unprofessional service. We realize people do make mistakes creating this misleading experience with Union Bank and were requesting no favors for us. We did not ask anything for our stressful frustration and time, just for Union Bank to do the right thing and repair the direct financial damage caused us due to this deception. They refused. As we informed Union Bank if they did not do the right thing, we have decided to end our long relationship with Union Bank removing over $400,000 of deposits to seek an institution worthy of our relationship. From Union Bank we experienced deceptive methods, uncompetitive rates, very poor service, and no responsibility to make things right. The final response from our Union Bank representative, Julie, after informing us Union Bank refused to refund the $550 fee was: “I will consider this matter now closed.” – arrogance, no apology, no remorse, no caring... not what anyone should be subjected to!

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L. Olin
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Union Bank is my mortgage lender. In Dec 2020 after speaking with a Mortgage consultant I filed for a refinance process as everything seemed to be in place for a successful refinance process First week of Jan 2021 I received an email from the mortgage consultant from Union Bank indicating that the appraisal came in at same price I purchased the home in July 2019, and that the max allowable total Loan to value ratio is 80%, which means I need to being in cash to close for this refinance to work. This was never informed to me before we started the process. Then I replied back expressing that this was never communicated about such an important criteria. And that we were shocked and disappointed to learn about this now, especially after the credit inquiries and paying the appraiser. Should we have not been informed about such an important point earlier if this was a prerequisite? Also the home appraisal - we are quite surprised to see the appraisal figure that indicates the home value has not grown since we purchased the place 1.5 years ago given the real estate boom and that also literally every single real estate website shows a significant increase in price for our property. There was no option to dispute, more on that below There was no response after that for close to a week after repeated emails and I get a real shocker - a denial notice. I was ready to bring in cash but I was given no choice. It was an outright denial without any discussion or negotiation I replied back looking for a response and after many emails I received a note from the initial mortgage consultant that the loan was already denied even before he sent you the email and it was his effort to try to save the loan from denial. This was unbelievable. When a company states if you'd like to continue please bring in 'x' amount of cash it seemed to imply an option was still on the table and the loan was not disapproved. Also the reason being cited about not having enough reserves doesn't make sense. We showed enough cash to meet the capital requirements. Also, the statement of credit denial states a different reason. I reached out to his bosses but no response. Finally, a sales manager replied back on Feb 19 we spoke about other possible options to refinance and I agreed. But then, he never returned by calls later. I then sent an email to him indicating that I'd like to file an appeal to the mortgage appraisal process to which he replied on Mar 12 stating the loan has been declined and is no longer in process, we would need a new loan open and in process in order for us to conduct a new appraisal. How can I appeal the appraisal when the load was denied and closed without my knowledge? Somehow the way this process was dealt with has been unfair, unprofessional and borderline dishonest especially since the denial for refinance was made without discussion, not providing information upfront(about LTV) or discussing options. And not to mention since my credit was run, and I paid the mortgage appraiser. And my biggest disappointment is the time I have spend in this process and the mortgage rates that have increased since my initial request As an existing client I thought I deserved better treatment

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Hydreyej
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So My Checking Account has Recently been Restricted due to My Husbands Loan Getting Deposited into My Account. We were waiting to Receive his New Driver's License to add him to My Account so since he was not on it when the Loan processed. They Flagged My Account for Deposit Fraud. He is a Small Business Owner & the Loan was for Tools & Payments to His Place of Work. NOW since They have Froze My Account, I can not Add Him nor Have I been able to speak to an Investigator. It's been 3 days & Now they want me to wait until Monday ( a whole weekend) to be able to see if someone would be assigned? Like how is it taking this LONG? We are struggling bcos of this Pandemic & the Frauds department really sucks right now. I had a handful of Nice people who understood my situation but the man I just spoke to was rude. How am I suppose to resolve anything. You should have Supervisors who could help us as Clients to resolve our matters in a quicker time frame. Now my entire account is Frozen what am I suppose to do ? I have a family with no income. Horrible Union Bank I've learned my lesson !

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Gordogram
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I have been banking with UBOC for around twenty years. Now that I have an issue I am seeing the drawbacks of banking with them. They are satisfied closing the problem on their end, but that won't help you with the IRS. They incorrectly issued a 1042 S for a new account I opened online (apparently my SSN didn't come through correctly), so now I am classified as a Foreign Person to the IRS, and have a stack of amended forms. Was referred to one of the branch managers, who has been good to work with but does not seem to understand I am stuck with tax forms that identify me incorrectly. Apparently, tax department is satisfied issuing a new 1042 S with my correct social, which is completely wrong! When asked why tax dept can't issue an amended 1042 S that shows this is incorrect, am told they can't correct last year! Then how come they could amend it to satisfy their requirements? I am the one stuck holding all these 1042 's that identify me as a Foreign Person to the IRS. Seems like they are done on their end and I'm stuck with their incorrect reporting. I'm supposed to receive a letter from their Customer Advocacy Team - sounds like it won't help me with my tax situation. Really infuriated by their lack of understanding of customer point of view. My experience - they are ok until something goes wrong.

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US Bank I like to go into a branch and do my banking in person

I like to go into a branch and do my banking in person. The staff have always been great. However, the Union Bank Credit Card Department gets a thumbs down. I have had numerous problems with my credit card being frauded, while my other credit cards have never been breached. So, security seems thin. I do always find out about the fraud quickly. However, one time, Union Bank froze my credit card. The fraud was resolved within a month but I was uniformed. I called multiple times and no one was able to tell me what was going on with my account. They all told me there is only one person I can talk to about my credit card and that person was never available and did not return my calls. Union Bank left me hanging for months with no answers and no card until a conscientious employee straightened out all the fees and fines I was being charged on a balance that had already been cleared to $0.00, and found the fraud had been resolved months earlier and this employee was kind enough to send me the new credit card I was supposed to receive months earlier. This is a lot of work on a customer's part.

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L. Tardiff
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got placed on hold for almost 1 hour and they couldn't figure out how to help me with my online banking, i got transferred to the credit card department and spoke to Pam, she was extremely rude, unprofessional, not helpful at all asked me why i needed to activate an online banking if i don't even use my credit card and HUNG UP. First of all, that's none of her business as i can do what i want with my credit card. Secondly, if you don't like helping people out why are you even in the banking field CUSTOMER SUPPORT?

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Jingroni
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Union Bank’s mobile app is inadequate. The camera is never able to capture the photo of my check, front or back. When I drive to the branch and deposit the check in the ATM, it says it can’t read it. I am forced to go into the branch to make my deposit. This defeats the whole purpose of the mobile app. I receive the same checks every month and they are pre-printed computer generated checks, so there should be no problem capturing the photo on the mobile app. Also, they do not do auto loans. ?

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Hugzho
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I have used many banks and credit unions over the years that range from large banks to small local banks/credit unions and this is by far the worst of the worst. I can't even list items as there are too many. If you check any of my limited reviews I do on sites, most are positive and only a few negative. This bank is so bad, I am not doing a service to anyone looking at opening an account here if I didn't post a review. I am assuming people can reply to this review and if so, you can and I will reply if it alerts me to answer your questions. FYI, I had 5 accounts with them for over 12 years. I also know several other people that left this bank way before I did for similar reasons.

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US Bank Unethical Treatment by US Bank: Refusal to Waive Overdraft Fee Despite Their Error

Us Bank is a bank that I have been with for many years. I have never had any problems with them, even though there is no Us branch in the Dallas/Ft Worth area of Texas. I have deposited thousands of dollars with them over the years. However, I recently had a problem when I could not change an autodraft to another bank from Us Bank. I went ahead and paid the payment ahead of time and asked the representative to not draft the payment again. That is with State Farm Insurance, which are the ones that referred me to State Farm Bank and then changed it to Us Bank. I saw that there was a pending charge, a double charge from State Farm Insurance, so I signed up for overdraft protection. Unfortunately, I got hit with a fee that was almost $40.

I spoke to both sides, State Farm was to reverse the charge back to Us Bank, but instead, they sent it to my son's account that caused me to get another overdraft from Us Bank. I called and spoke with Tamara at Us Bank on 05/04/2023 at 9:40 am. I went over this and asked if she would waive the overdraft fee as a one-time courtesy, she said no. "I can not do this" when I asked why, all she could say is I can't. I asked for a supervisor or manager. She said that there was none available and it would be a long wait. I said I would wait. After holding for 11 minutes, Tamara at Us Bank came back and said that Michael the manager will have to call me back. It has been almost an hour, and no call back.

As someone who has worked for Countrywide Bank and Bank of America, and trained the reps in customer service as well as in other areas, I know that this is a diversion in hopes that the customer doesn't bother them and lets it go. As I told Tamara, I have all day and I will get someone's attention by reviews, phone calls, or chats with Us Bank. If not, I will go to the top from Director Andrew Cecere who is Chairman, CEO and so on. Believe me, this is very unethical for me to never have had any issues with this bank for over 4 years and not to waive 1 overdraft fee.

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US Bank Disappointing Experience with U.S. Bank's Customer Service and Branch Employees

I recently had an experience with U.S. Bank that left me feeling frustrated and disappointed. I called a few branches in my area to inquire about opening a checking account, but none of the employees seemed to have any knowledge about their products, rates, or options. I was put on hold for a long time and never received any answers to my questions.

One of the employees, a woman with a Hispanic accent, put me on hold for 20 minutes without any explanation. When I called back, she wanted to put me on hold again. I suggested that she take my phone number and call me back when she found out the information I needed, but she never did.

I decided to call the bank's corporate/customer service number, hoping for a better experience. Unfortunately, they were just as unhelpful as the branch employees. They kept transferring me to different departments, none of which were able to assist me.

When I called the 17th Street branch in Costa Mesa/Newport, I spoke to a branch manager who became angry with me when I explained my experience. She talked over me and tried to convince me that U.S. Bank was a great institution. When I called back to express my frustration, she wouldn't answer the phone during business hours.

Overall, I was disappointed with my experience with U.S. Bank. The poor attitude of their employees and lack of knowledge about their own products left me feeling like this bank may not be the best option for me. I hope they can improve their customer service in the future.

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US Bank Mixed Experience with USBank in St Helens, Oregon: A Review

I've been going to the local USBank in St Helens Oregon for like 20 years now. And let me tell you, I've seen a lot of people come and go. But most of the time, like 99.5% of the time, they treat me real good. Every once in a while though, I run into someone who ain't so great. When that happens, I just steer clear of them.

I gotta say, I need a notary a lot for my business and the branch always tries to help me out as fast as they can. The website is pretty good too. I got a lot of accounts, so I'm always checking my balances, using BillPay, and looking at cleared checks. But I do gotta say, my home mortgage is a bit of a bummer. They're trying to help with info on payments and balances, but they don't always recognize my payments on time. I always pay on or before the due date, straight from my checking account, and I never mail it. But sometimes when I check a few days later, they don't see it and start talking about late fees. And even though I make extra principal payments, they keep telling me to do it. It makes me wonder if they're really keeping track of my payments and giving me credit for the extra principal. I mean, come on, it's a computer, they should be able to do better than that.

Anyway, like I said, the website is pretty good. But a couple weeks ago they updated it and it was a hot mess. Whoever designed it must not even bank with them, or maybe they're not too bright. It was full of bugs and the layout was even worse than useless. It seemed like they didn't even test it before they put it out there. But they fixed it pretty quick and went back to the old website.

Overall, I'm pretty happy with the branches I go to. Except for that one time with the website and the occasional bad employee, they do a pretty good job.

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US Bank Disappointed with US Bank's Unprofessionalism and Inaccessibility: A Review

I recently decided to close my account with US Bank after being a customer for 25 years. The main reason for my decision was due to the unprofessionalism of their customer service representatives. I had to call their 800# multiple times and each time I was met with a snooty attitude. They were not helpful at all and seemed annoyed that I was calling. It got to the point where I requested a different representative, but I kept getting the same one who would eventually hang up on me.

During the COVID-19 pandemic, their customer service was virtually inaccessible. Every time I called, I was met with a message saying that their lines were beyond capacity. This made me feel like they didn't care about their customers and it was frustrating not being able to get the help I needed.

Another reason for my decision to close my account was due to their website redesign. It was difficult to navigate and they crammed all of my account information to a tiny side of the screen. The rest of the screen was filled with banking ads and unnecessary information. It was frustrating trying to find what I needed and I eventually gave up.

US Bank also no longer offers a running total account balance, which was a feature I found helpful. As my account became less active, they started charging me a monthly service charge fee, even if I made the quota for the month to avoid it. I had the minimum required balance to avoid fees, made three monthly purchases, and had my paycheck deposited into it monthly, but they still found a way to charge me. It was frustrating to lose money to fees rather than gaining from my account.

Lastly, US Bank does not offer security protocols for my checking account. My new bank offers a feature where I can set up my debit card transactions/withdrawals to only pull from my checking account, which gives me peace of mind. When I asked US Bank about this feature, they said they do not offer it.

Overall, I was disappointed with US Bank and their lack of professionalism, accessibility, and user-friendly website. It was frustrating to lose money to fees and not have the security protocols I needed. I hope they improve their services in the future for the sake of their customers.

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US Bank U.S. Bank's Over-Zealous Fraud Department: A Review

Banks are known for using and investing your money to stay in business. In return, they are expected to provide secure and financially insured storage of your funds. My recent experience with U.S. Bank's 800 number customer service has been a hit or miss. Sometimes, I get someone who knows what they're doing, but other times, I get disconnected or transferred to the "If you'd like to make a call, please hang up and try again" recording. At least they don't outsource to India anymore, so I can understand the words the representative is saying, but it still might not make any sense or have anything to do with my question.

My main complaint is their over-zealous fraud department and automated security fraud blocks they constantly put on my debit card, so I have no access to my own money. Just last week, I had a shopping cart with about $300 worth of groceries that my debit card was declined for, but fortunately, I have other cards. A few days later, I tried to make another purchase on eBay for $28 that was declined. How does a grocery purchase at the supermarket I use all the time or a $28 eBay purchase for a needlepoint seat cover constitute suspicious activity? Of course, it doesn't. Regardless, I am on hold nearly every single day trying to get the stupid "fraud" block taken off of my card so I can use it.

The way I see it, they use the excuse of "fraud" so people don't have access to their own money for however long that may be until you can get it resolved. After all, if they are doing this to millions of people, which I presume they are, as I'm surely not the only one, that becomes more time that they are holding onto your money, which means more interest for them. All those extra "hold" times you are placed on over the phone add up, especially when it's multiplied by all their account holders who have checking or debit card activity. This is the real reason they block your card, not because they believe your account's been hacked or because they think there's been a security breach.

I already opened a new account with another bank, whose name I won't say here to be fair, and pulled all my money out of U.S. Bank, mainly so I can just use my debit card without it being declined. There's no valid excuse for how often they block your card, and I'm tired of having to call them and constantly be on hold listening to that horrible, distorted sounding, bad choice of music. It's a shame because I really like my brick & mortar branch as well as the tellers.

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US Bank Terrible Experience with U.S. Bank: Misinformation, Counterfeit Bills, Lost Checks, and Account Closure

U.S. Bank is a bank that I would not recommend to anyone. When I opened two accounts with them, they failed to disclose important information about their policies. For example, they did not tell me that I would not have immediate access to my money, which resulted in bounced checks and hefty bank fees. They blamed me for not reading the fine print, but who has time to read through all the paperwork they give you when you open an account?

I also had issues with their trust account. Despite explaining that the trust had a tax ID number and was not my money, they made me put my SS# on the account. This made me uncomfortable, especially since I had an outstanding judgment at the time. The bank manager assured me that my money was protected and that my SS# would only be seen internally by U.S. Bank. However, her misinformation cost me $300,000.00, nearly double years later with interest when I paid it off. She retired less than a year later.

Another time, I withdrew cash from U.S. Bank, and they gave me counterfeit bills. A few weeks later, I went to another branch to pay my credit card bill, and the bank confiscated my $100 bill, alleging it was counterfeit. This was a huge inconvenience and caused me a lot of stress.

I mostly paid my bills via bill pay online, but U.S. Bank lost two checks in the mail, which cost me hundreds of dollars in late fees. This incident was followed by two years of emails, phone calls, and corresponding with government agencies to get my late fees refunded. I paid the DMV three times on one bill and have not received any refund for my multiple payments, thanks to U.S. Bank.

To add insult to injury, U.S. Bank sent me a letter informing me that they had increased my credit line and encouraging me to take advantage of their loans. A few days later, I received another unsigned letter from their "Account Closure Department" informing me that they would be closing both of my accounts in one week. They gave no explanation why and did not answer my calls. This left me scrambling to deal with outstanding checks, direct deposits, and opening a new account. It was a terrible experience, and I would not recommend U.S. Bank to anyone.

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US Bank complaints 859

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US Bank Payments not received/closed account all due charges paid

For several months following closure of account by my father, and communications from me, his judiciary. Bills are being sent to him and confusing him even more. I have sent a copy of the notice to prove I am his judiciary and that we both went to the bank to have the account closed. I paid all due charges when closing accounts. After numerous bills arriving, a check was received from them for an amount larger than what they said was due. I never used the check as the signature line had non-negotiable over it. The bank continuously says the account has been closed.

This has been continuosly since

Claimed loss: No loss, but interest is being added.

Desired outcome: Close account/erase charges, repair credit rating/history. Sd well as sending proof of requested acts.

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US Bank Hire people that work there in the us. I'd rather wait longer than this

Review
June 4,2023 ?@Music_album
They used to be acceptable...but before that they were awful too.
Lately the phone help has been particularly thick... and I MEAN THICK!
I had plenty of money in the bank and found a bargain on an old guitar amp I had been hunting fir. I told Jim I would take it. And I ran down to the quick mart and used the ATM... CARD REJECTED. INSUFFICIENT FUNDS... I call them and am on hold for a long time... that's new! So I text the guy... tell him I want it... trying to talk to my bank. I wait 15 and the girl says everything looks fine on her end... that I should Try another... getting nervous... drive to a walgreens... same thing I call and am on hold tell the guy I'm still trying to get my bank to fix this... he says ok. The lady? Says that I don't have enough funds. I said don't I have $700 in there? She. Said yes and I said so I have enough and she said oh wait. Yeah you do... So what's up? She said she had to talk to a manager so I wait 15 minutes... She comes back and says that my limits are too low and I said my limits are $1400 and she said no there are $100. Anyway this goes around and around and one after another incredibly stupid person... Tries to? Tell me what's wrong only. Their version of what's wrong is completely different from the previous one and this happens about six times... All the time I'm texting the guy and trying to call him every now and then just to let him know. I'm coming and over an hour and a 1/2 goes by... Finally he said don't worry about paying that much. I'll take half of what I was asking I feel bad for you... Finally he said don't worry about paying that much. I'll take half of what I was asking I feel bad for you.I don't know if he felt bad because my bankers are idiots or because he thought I was broke?
But it's happened every time lately and it used to never happen. And now they have filipinos on there... And now they have Filipinos on there. And.
I like filippino's don't get me wrong... I just hate it when they answer my phone calls because they are not actually employed at this bank. I just hate it when they answer my phone calls because they are not actually employed at this bank.Therefore they don't actually. Know? What they are talking about to any great degree. They are just expected to know every little rule and regulation. When they're probably doing call center work for 10 different businesses. In the most they do in most instances is apologize and act as a buffer for her people who are angry and qant satisfaction.
They are the masters of apologies. They are the masters of apologies. They can spend more time apologizing than people usually spend on an actual problem. I finally have to interrupt and say excuse me but quit apologizing the only thing. You should be apologizing for is apologizing as much as you are because you're not doing anything you're just wasting time.
I finally have to interrupt and say excuse me but quit apologizing the only thing. You should be apologizing for is apologizing as much as you are because you're not doing anything you're just wasting time.So today I had to pay my rent and I usually take some Money out of savings and checking... Money out of savings and checking. And i've been doing this for years. But like last time everything has changed and I can't do it because they say my wife has to even though both of our names are on it. And they tell me this after I've already done what? They've? Told me to do once already... I get her on the phone and she's angry because she's a nurse and she has to come to the phone and talk to these people for a long. Period of time and get herself verifI'd. But they finally say they have transferred it and they're about to give the transaction number and she said I don't need to know the transaction number... Can you please just email it to me. Can you please just email it to me? She says no here is your transaction number... silenceit was here... let me see. Wife is p***ed. She says you can't find the number. Why don't you just email it when you find it? And we'll just do it like that. Can we do it like that? She says you can't find the number. Why don't you just email it when you find it and we'll just do it like that? Can we do it like that?She says yes of course. Even though she said no moments ago... Even though she said no moments ago? So she hangs up audibly. So she hangs up audibly.And the woman. Oh wait oh wait! I said she hung up. I said she hung up.You told her was ok. She says it was not okay. She says now that she has to call from her own phone that it is a new condition on her account that happened in the last 5 minutes.
Long story longer... we didn't get the rent.
I've had more problems in the last few months than the previous 6 years.
11 minutes on the phone today, conflicting reasons... she called for 15... then tried on her computer at work... another 20...

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US Bank Where do I even begin?

I opened my account back in July. I was looking for a new bank, and honestly I've been in a terrible bind since my mom went in to cardiac arrest and nearly died in March, so I've had to pick up a lot of additional expenses and responsibilities which has left me struggling financially. US Bank had a great sign up bonus offer of $400, and they have branches everywhere where I live, so I decided to go with them based on that alone. I wish I had read the reviews on this bank first! If you are looking for a new bank to bank with, I hope you read these reviews and do not take what anyone is saying on here lightly. While reading through them, knowing what I know now, I couldn't even believe what I was reading. It was like I could've written these all myself cause I've had identical experiences with every bad review written! This has been the worst experience with any company ever in my entire life. From day 1 when I opened my account, the site crashed and told me it didn't go through and that I needed to contact my local branch. They sent me an email with a new, somewhat prefilled application to fill out and told me the promo code for the sign up bonus was applied. (A week later I got an email that my account had been approved on the one that crashed and I now had 2 accounts, which somehow messed up my Zelle and everything else after I closed the 2nd one. Got that straightened out finally though). So, luckily while I was on the phone with a supervisor named Chris due to unrelated issues, and I asked him when I'd be getting my bonus, he caught that the promo was never applied and he applied it and left great notes. It was the last day, so I'm grateful that was fixed in time. Then I called back on Tuesday to make sure it was applied and the agent verified it was and that I was very lucky to get Chris, as he's worked nearly every department and knows how to get things done right. I was told by this agent I should be seeing the bonus in my account any time within the next few days and would have already had it if it weren't for the holiday weekend. So as days went by I called multiple times and spoke to multiple agents who all said something different, but 2 others who seemed competent confirmed with me that I would have by bonus by Friday. It never came. I then started to panic as I had borrowed money that had to be repaid in the next few days, and I was counting on that money. I would've never borrowed if I didn't get confirmation from 3 different agents that I'd have the money in my account by Friday. I was told I'd get a call back regarding this on Saturday and that never happened and I was unable to get in touch with the worker who was handling this. Come Monday I find out I was misinformed and they opened an investigation, to which I had all the names, dates, times, length of conversation, and what was told to me by each employee I spoke to about this. I was told my information didn't match up with theirs and that it would be impossible to locate these employees or look up the recorded phone call. I even sent screenshots of each call so it could be verified. Didn't matter. They were not going to honor this bonus and I was told they had 60 more days to issue the bonus, if I even get it at all.

So, I panicked even more as I was hoping for a good outcome and that they would honor this bonus like I was told, and I had to repay the money I had borrowed that day now, and didn't have it. I called my aunt, who I've never asked for anything, and told her I urgently needed to borrow $200. She Zelled me the money right then. I rushed down to the 7-11 on the corner to pull out $140. I previously had to overdraft my account cause I needed gas and food, and thought that the bonus would hit my account and balance that out. So after they took the $42 for the overdraft off the top, I had $158 left, and tried to pull out $140. The transaction was declined. Then the ATM told me to take my card, and as soon as I pulled my card out, the ATM shut down and said temporarily out of service. I figured it was declined because maybe it was out of money and that's why it shut down, but when I pulled up my online banking I saw that they pulled the money from my account and I only had $18 left now. I called the number on the ATM and they told me to call my bank. I called US Bank and told them what happened and they said they would file a claim and that I'd be notified within 10 business days of the outcome. I said "10 BUSINESS DAYS!?!? I can't wait that long! That's like 2 weeks and I just had that money sent to me cause this was urgent!" She assured me that they have to say that, but that they get to these things very quickly and I'd likely have the money back in my account within 24 hours. Well, here we are 11 business days later, and probably 30 or more phone calls to them later, and no money. Every person I've talked to has told me something different, or didn't want to deal with this so hung up on me or transferred me to a department that was either closed or wasn't even for customers. So I'd have to call back again and start the whole process over. I finally spoke to someone last night who was able to pull up my status and said the claim was denied. I said "how could this possibly be denied? There's cameras everywhere, the ATM didn't dispense any money and probably ran out of money which is why it shut down. You guys can't just steal my money!" She said it was denied because it wasn't one of their ATM's and that I'd have to call the ATM company. Went back to the 7-11 today and called the ATM company, who told me I need to call my bank back because they don't do claims, and that my bank can't deny me because it's not their ATM and that's illegal. Called my bank back and got the 3rd competent person I've spoken to in the 100's of calls and employees I've spoken with. She said I was denied because the person who filed the initial claim did not enter any of the information into any of the fields to file this claim. She couldn't believe what she was seeing and that no one else had caught this, and she couldn't believe the claim was denied instead of them fixing what was a very simple thing to fix and an employee error at that. So she fixed it and refiled the claim, which I'm sure will take another 2 weeks to get my money back. The employee that fixed it, Vicky in Arizona, told me she would personally keep an eye on this and make sure it gets done as quickly as possible. She said she wanted to cry for me, as she has with so many other customers after seeing what they've gone through. I'm very grateful I got her or this could've dragged on forever. She is far too good to be working for this company. Aside from the supervisor Chris, Austin in Las Vegas, and Vicky in Arizona all of the 100's of employees I've spoken to have been rude, incompetent, and have given me false information, which has led to many agonizing follow up calls that have taken up so much energy, and so many hours out of my weeks! The whole experience has been one nightmare after the next and has nearly brought me to a mental breakdown multiple times. This review has barely skimmed the surface. I will never use this bank again nor recommend it to even my worst enemy. I don't wish this kind of hell on anyone. So if you've read this far, be warned! If you sign up with them anyway, you'll be the next to write a bad review.

And a note to the supervisor Chris, Austin in Las Vegas, and Vicky in Arizona? I think you deserve better. But if you stay I truly hope your superiors see this review and promote you to top positions within the company. If they had any sense they would, as I believe you are the only people who can turn this company around and set the standard and give the proper training for all the other agents currently employed, as well as all future hires. Otherwise, I don't see this bank lasting much longer with all these terrible reviews from countless customers who are no doubt all probably banking with someone else now. Good luck to you all and thank you!

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Is US Bank legit?

Our verdict: Complaints Board's thorough examination reveals US Bank as a legitimate entity with notable strengths. Despite a 13% resolution rate on customer complaints, which invites a closer look, US Bank stands out for its commitment to quality and security. Clients considering US Bank should delve into its customer service record to gauge compatibility with their expectations.

US Bank earns 91% level of Trustworthiness

Perfect Trust Endorsement: US Bank achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for US Bank. The company provides a physical address, 13 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

US Bank has received 14 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Usbank.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Usbank.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Usbank.com you are considering visiting, which is associated with US Bank, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

US Bank website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While US Bank has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 13% of 859 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • US Bank protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to US Bank. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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US Bank Checking & Business Account

USBANK accepted a wire for my business in the total of $106,000.

The wire cleared and letter from the bank confirming the clearing of the wire.

Went to the bank and removed a cashier's check and everything was good.

3 days later a call from the USBANK stating they wanted to confirm the origination of the wire, I provided the details.

I was advised that USBANK will close my account and will if they deem legitimate will return funds via check, that they did not want my business.

I have a letter stating that the funds were cleared in my account and verification was provided as to the origination of wire.

My funds are still frozen?

Where are my funds? when you have verification of the origination?

Claimed loss: 280K4 days of inability to use my funds and counting, numerous losses, personal and business.Business days lost in app build for company and web site completion.Employee payroll for such building

Desired outcome: GIVE MY FUND BACK, I do NOT want to do further business with USBANK.

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US Bank Services regarding deposits and freezing accounts

On February 12, 2024 I made a deposit in the atm for 1,000.00 it was a third party check. The check cleared with no problems and the money is in my account, US bank put a freeze on my account even though the money cleared. My rent check has bounced and other items due to this problem. When you call the fraud department, nobody helps you and they are very rude. I was told to go to branch and speak to branch manager and the representative said "if the branch manager doesn't help you its because they didn't want to". I am looking for solutions not problems.

Claimed loss: I am charged late fees of over $100.00. My credit worthiness with my place to live is shot out.

Desired outcome: My account to be unfrozen and to be able to have access to my funds

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Mr. Richard Davis, I'm sorry to inform you that after researching best for my nonprofit and awaiting my letter of determination I researched that going to the banks and receive information of what is offered is the best way to decide prior to opening any account and to never give any of your nonprofit information due to your tied into the bank...

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10:27 am EST
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you people are something else. I will try here before my next move to retain an attorney. I took out a $50,000 debt consolidation loan with U.S. Bank. Worse thing I ever did. U,S. Bank is very difficult to work with. They sent me cashiers check to pay creditors. One CitiBank\BestBuy accept and then rejected it as a third party check. I went to U.S. Bank and...

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2:27 pm EST

US Bank US Bank atm

Today 2/1/2024 I went to theUS BANK on 1399 Foxworthy Ave. San Jose CA.

95118 at 7:43 AM to withdraw $720.00

cash from their ATM. The atm showed a noticed that said INSUFFICIENT FUNDS. I didn't receive any money or receipt. I checked my account and it shows that US BANK removed $720.00 out of my account. I came back to the bank at 9:00AM when it opened and the teller said they couldn't do anything and I need to call their customer service number. (800)

872-2657 I called at 9:07 AM which they were no help as well. Because I don't have an account with US Bank they don't know what steps to take to help me.

Claimed loss: $720.00

Desired outcome: I would like them to give them the money they stole from me.

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4:22 am EST
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US Bank Account and refunds

My account was hacked and as a result of this led to the closure of my account. I tried to resolve the with the branch but the assistance am getting from then is very poor. I lost 25,000 $ during this process. I went ahead and filed a police report regarding this issue. The potential suspect of this fraudulent activities is my room mate which the police said there is not enough evidence to arest him. This is not only us bank, my paypal and discover bank account was afffected. Thank you.

Phone: [protected]/[protected]

Email:[protected]@gmail.com

Claimed loss: 25,000$

Desired outcome: I need a refund and my account bank back

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1:25 pm EST
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On or around November 24, 2023, US Bank customer service reached out to ask if I was in Arizona, which I was in Minnesota at the time. They indicated that a woman went into a US Bank branch trying to access my checking account utilizing a fake ID. An alert was put on the account at that time. This happened two more times. We went into a branch to freeze the...

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4:49 pm EST
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US Bank checking accont

I was charged a check counter fee of $2 unknowing for writing a check on my account. Granted, it's probably an insignificant amount/fee but it's the principle that mostly annoys me. This is because I was PROMISED verbally in a local branch when I asked, that there was no fee/charges for this service. I had to ask as this is my first time writing checks against this account. Now, I would understand if I was told otherwise beforehand and then the fee afterwards. I had called to get a refund too but was dismissed casually as not worth their time. I'm definitely never writing any checks ever on this account or will I trust US bank with or for anything in the future. I'm already shopping for another bank. If I can't trust them in this little thing, I can't either on the big things whatever they may be. Again, it's the principle, not the amount and it's fraudulent.

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2:45 am EST
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This US Bank on 2537 West Wisconsin Avenue in Milwaukee,Wisconsin needs to close down,Because Black People and Hispanic People be starting problems and starting trouble with people outside in a line in front of US Bank! That's why people go to a different bank or a credit union and That's why ex U.S. Bank co-workers Therese and Don Juan don't work there no...

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4:02 pm EST
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US Bank Credit cards

December 6, 2023 and many other dates I attempt going into my account online to pay a bill. I get locked out of my account after changing my password. What kind of an ignorant bank locks customers out of there accout when they just want to pay a credit card! They sent me a code, I reset my password and then attempted to sign in and pay my card bill and they lock me out how stupid is that. I guess they don't want their payment on time or maybe expect me to pay a late fee! Whom ever is in charge at us bank is a bone head! I talked to 3 cs reps total of 1 hour of my time. Each rep asked several questions to verify who I was and I passed with flying color. All other bank that I have if they doubt your identity they send a code and you are in. Does us bank managers know customer service reps are turning customers away from paying bills? Us bank is working under stoeage rules (get a brain) locking people out does no good!

Desired outcome: Quit locking people out as it does NO GOOD

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7:22 pm EST
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I started a small business about a year ago. I heard rave reviews about US Bank and the benefits of using them to handle my Small business account. From Day One, I was let down. The first check I deposited went through, appeared available on my account. As I was just starting out, I immediately spent a decent amount on supplies I needed and other busine...

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7:28 am EST
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My mortgage with us bank #[protected] began 06/2014 with includes monthly escrow payments. Im a senior citizen with multiple underlying medical conditions including major surgeries forcing me on approved medical of absence without pay from 04/2022 to early retirement 06/30/2023. However, 06/2023 i made an additional escrow payment $800.00 by telephone i...

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9:30 pm EST
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US Bank Business credit cards

11/30/2023 10:00 am

Received a call from US Bank customer authentication stating that they were closing out my business cards along with my personal credit card.

I asked to speak to a manager and after a 25 minute wait, a manager by the name of Pat who would not give me his last name was very rude and condescending.

I have been a US Bank customer since 2015 and have never been treated with such disrespect.

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10:50 pm EST
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On 11/23/2023 I used the ATM at the US Bank in LaPine, Oregon to withdraw $500 from my US Bank account. My card was accepted, funds withdrawn from my checking account. A message appeared "cash withheld due to hardware or account malfunction". I went into the branch immediately. I was told the ATM doesn't belong to the bank and it happens often. I have to...

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I received a call from US Bank asking about a Zelle payment I was trying to make for 25$. He asked if I know the person, which i replied yes. then he was asking me questions about how I knew them what, was my relationship with them and told me that doesn't sound very good. IT WAS NOTHING. He passed judgement on me and was basically accusing me of doing...

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6:45 am EST
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I've been with US BANK since 06/2014 account #[protected] 2023 payments $979.42. It is understood that a portion of my monthly mortgage payments include escrow expenses payments. I, Charles R. Williams lll, legally formally request that US BANK Headquarters and/or its Home Mortgage expeditiously Investigation and/Audit my account additional escrow payment...

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4:06 am EST
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I opened an account with US bank. I then received a letter from the regulatory research dept. at US informing of a problem with my name/ssn combination. Enclosed was a substitute W-9 form advising if US bank did not receive the requested info from me within 30 days they would begin deducting 24% backup withholding from my survivor pension. I did not comply...

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About US Bank

US Bank offers a range of financial services including personal banking, loans, credit cards, and investment options. They also provide business banking, commercial services, and payment solutions. Customers can manage accounts online or via mobile.

US Bank Customer Reviews Overview

US Bank, operating through its website usbank.com, offers a range of financial services to individuals, businesses, and institutions. Their product lineup includes checking and savings accounts, credit cards, and loan options such as mortgages and auto loans. Additionally, they provide wealth management, investment services, and insurance products. For businesses, US Bank offers payment processing, cash management, and commercial lending. Customers can access services online, via mobile app, or through their network of physical branches across the United States.
How to file a complaint about US Bank?

Here is a guide on how to file a complaint with US Bank on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with US Bank in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with US Bank.
- Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint with US Bank on ComplaintsBoard.com.

Overview of US Bank complaint handling

US Bank reviews first appeared on Complaints Board on Sep 12, 2006. The latest review Payments not received/closed account all due charges paid was posted on Apr 14, 2024. The latest complaint People should be aware Union Bank uses deceptive bait and switch methods in their mortgage business practices combined was resolved on Mar 05, 2024. US Bank has an average consumer rating of 2 stars from 883 reviews. US Bank has resolved 118 complaints.
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  1. US Bank contacts

  2. US Bank phone numbers
    +1 (513) 632-4141
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    Cincinnati Metro
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    International Collect Calls
    +1 (800) 365-7772
    +1 (800) 365-7772
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    Home Mortrage
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    Existing Student Loans
    +1 (800) 285-8585
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    Lost & Stolen
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    14%
    Confidence score
    24-hour banking
    +1 (844) 266-5789
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    24-hour banking
    More phone numbers
  3. US Bank emails
  4. US Bank address
    800 Nicollet Mall, Minneapolis, Minnesota, 55402, United States
  5. US Bank social media
US Bank Category
US Bank is related to the Banks category.

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