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US Bank Customer Care Service

U.S. Bank

800 Nicollet Mall, BC-MN-H02T
Minneapolis
Minnesota
United States - 55402

Customer Support Phone Numbers

Phone:
+1 800 872 2657 2 1
 

US Bank Complaints & Reviews

US Bank / Terrible service

Ar
Armando Juarez on Feb 17, 2017
My husband had deposited a check through an ATM at our local branch and the next day the check was put on hold by the fraud department for verification. He deposited it on 02-07-17 and the funds would not be available until 02-17-17. Since he took off a portion of the funds which were...

US Bank / Unfriendly manager unwilling to help

Ah
AhsanS on Feb 17, 2017
I needed to have a document notarized and went to US Bank, Beachwood, Ohio branch. However, I made a mistake of signing the document ahead of time and the branch manager Ray Mahoney refused to notarize my document. I offered him to sign another piece of paper so he could verify that it wa...

US Bank / My checking account.

Un
Unforgiven48 on Feb 10, 2017
On February 2nd of this year, 2017, a check was processed and I was sent a notice of "insufficient funds", even though the date on the check was specifically, February 3rd, 2017. The check being cashed early made them put a charge on my checking account for "insufficient funds" of $36.00...

US Bank / Overdraft fees

Pe
pennsylvania1995 on Feb 3, 2017
you double charge me 36- 36- i surpise you didnt take out 6 x 36 - my old bank wachavia bank pennsylvania has more beenfit qualties they have wave to save they provide personal customized personlaized wachovia cardholder design studio us bank dont have thoese benefit i like wachavia much...

US Bank / Excess wear and tear charges

La
lanarow on Jan 20, 2017
I returned my vehicle early and two months later I was mailed a "excess wear and tear" invoice for approximately $3000 from US Bank with no supporting documentation, due within 3 weeks! I have kept this car well maintained and exterior in mint condition. This is the second vehicle I have...

US Bank / Unethical behaviour

Sa
SaharN on Jan 9, 2017
On October 18, 2016, US Bank Tarzana, CA branch manager froze my business and personal accounts due to a personal vendetta against me. It's been three months that I have no answers from US Bank as to when my money will be released or even why it was frozen. There are absolutely no ground...

US Bank / Money exchange

Mi
Mike Fetter on Jan 4, 2017
I came in to the Lockland branch to exchange 80-one dollar bills for 4 - 20 dollar bills the bank clerk asked me if I had a account, I said no then she asked for a ID. I gave my Hamilton county ID and she looked at it like she had never seen this type of ID so then she asked for another ID...

US Bank / Total profit center for lease returns

Je
Jeanie Cotton on Dec 27, 2016
I have leased many vehicles in my lifetime and this is the first lease with US Bank for a 2013 Cadillac CTS. All went well except AFTER the car was cleared by the local dealership and found to be spotless! 2 months later I received a bill from US Bank stating excessive wear and tear, I...

US Bank / Automobile lease

Na
Native Texan on Dec 7, 2016
I leased a new Cadillac CTS in 02/2013. The dealer placed the lease with US Bank. I had prior lease experience with US Bank and vowed never again, but was stuck. I turned the CTS back to the dealer after 3 years in 02/2016 and leased a 2016 Cadillac SRX. The terminated CTS was clean; 25...

US Bank / Checking/savings

An
Angelo DElia on Nov 30, 2016
I have been a customer of the USB branch on Olive in Burbank CA 91504 since it used to be Downey. Refinanced home there once. Recently, perhaps because of age or math error, I overdrew my small account. When I called and asked for the two charges to be reversed, the answer was no. Please...

US Bank / Underwriting department

Br
Brandy8687 on Nov 23, 2016
End of august we found a house we wanted, got prepared with our us bank Loan officer, everything looked good. Appraisal went well, needed a few inspections on electrical and roof, which was fine. We got those done but then the underwriter wanted bids to fix small items on list. Outlet...

US Bank / Obsessive overdraft fees and not taking the responsibility for proof work errors.

Ru
Ruth Burgos on Sep 17, 2016
On May 10th of his year my daughter had a check clear our account for one thousand dollars more then the legal amount was written for and the banks manager didn't want to take the responsibility for the error. My daughter was assessed late fees with the mortgage company because she had to...

US Bank / Availability of funds and ruthless punishment

Jo
John Gruver on Sep 8, 2016
Terrorizing me for being a human being!!! 1 of2 Subject: Terrorizing me for being a human being!!! From: John Gruver Date: 9/8/2016 2:29 PM To: ecu@usbank.com, executiveoffices@usbank.com Dear Mr. Russo, I have not heard a word from the bank about whether or not you are going to go ahead...

Us Bank, Minneapolis, Mn / Branch manager, josh mick

Gr
Grandma53 on Sep 4, 2016
There have already been complaints filed by me against Branch Manager of the Northlake, IL US Bank, Josh Mick. I was advised by corporate to stay away from him, and not use that branch any more. On September 2nd, when we got our DD of SS & my disability, we were having issues that caused...

US Bank / Follow-up report of fraudulent transaction on my credit card.

Ma
Mark Geoffrey on Jun 20, 2016
I reported a fraudulent charge to my account on 5/6, 2015 for $1, 199 for "Tech Support". I discovered this fraudulent transaction when preparing my 2016 tax return. I never authorized this charge to my account. I have reported this transaction to US Bank Customer Service twice, and I never...

US Bank / Visa gift card

Ke
K El on Jun 11, 2016
My mother had purchased several gift cards for me. On the back of the card, apparently is a disclaimer that the bank can steal your money that you paid for to use as a gift card. Gift cards are just that - money to be given for a gift that you already gave the funds to the bank to buy and...

US Bank / Mai's Loan

Ma
Mai N Lao on May 3, 2016
Chris Grochola, a loan officer with usbank who handle my mortgage loan, prepare the loan package without asking me how much I'm going to put as down payment and for how many years term. He went ahead and did a 10% down for 30yrs and sent it to me. I called him after l looked at it and...

Us Bank Reliacard / Wrongful authorization, hold no transaction. Rude customer service

Ma
Mainerrr on Mar 9, 2016
On March 3rd, 2016 I attempted to get gas at CIRCLE K . I attempted to get gas at the pump and the screen repeatedly read “CARD REJECTED “, “PLEASE SEE ATTENDANT”. I did not pump any gas and I immediately went into the store to process the transaction at the register and my card wa...

Us Bank Home Mortgage / Mortgage Paid In Full/Cannot Get Deed

Re
Reviewer76308 on Feb 26, 2016
My Mortgage was sold to US bank years ago. (I did not pick them). Last January, my mortgage was paid in full. I waited several months and called to see when they would release my deed. Was told I owed $10, 000 plus in previously unreported and certainly unusual fees. I had to get a lawyer...

US Bank / Horrible customer service and banking

Re
Reviewer67670 on Feb 23, 2016
I went to deposit cash at us bank atm machine at the Norwalk ca branch. The machine froze, keeping my cash and card. There was no one from the bank nearby to help, THREE other customers went and advised the tellers that I needed help, where as I couldn't leave machine since my card wa...

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