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+1 800 872 2657 (Customer Service)
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800 Nicollet Mall
Minneapolis, Minnesota
United States - 55402

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Complaints & Reviews

US BankStop payment

On or about Oct 16, 2020 I went online to the USB app to see if my scheduled payment of $452.46 to Capital One was made. I was not able to confirm that it was paid because the app was down. To avoid more late charges I went online to Capital One and paid the $462.46.
I then noticed that 2 payments were made to Capital One for $452.46. I called USB and they said they would stop payment on one. That was ALL I asked USB to do.
What USB did was stop payment on all future payments to Capital One. I was not notified of this nor did I receive any paperwork.
I made my Nov payment on 11/13 online at Cap One app. On Nov 23, 2020 my Cap One card is not working. I call Cap One and they tell me USB stopped payment on the amount $609.58 which was due Nov 14.
I call USB and after over an hour on the phone I was told the payment would be made on Nov 24. As of 10:00 am it had not been made.
I have now incured a late fee of $25.00 and interest of $17.46.
On Nov 24 I call USB and was told that I was sent paperwork in Oct on the stop payment and what I would have to do to before any future payments would be made to Capital One.
Not only do I now have to wait 3 more days after going to USB on Nov 25 to sign the paper but I will incur more interest.
PS. When I was transferred to a senior banker to ask if USB would cover the late charges and interest he listened and then hung up on me

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    Nov 18, 2020

    US Bank — ReliaCard

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    Nov 16, 2020

    US Bank — Frozen account

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    Nov 11, 2020

    US Bank — Reliacard

    US Bank is holding my funds and will not remove hold. I receive my Texas Unemployment Benefits on the US Bank...

    US BankFocus paycard

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        US BankReliacard

        Reliacard has had my unemployment for weeks and weeks now and my balance is $1808.33, I have not been able to pay my rent, utilities, home phone, my internet and service is being disconnected today and next i will be evicted. I have sat on hole for 3 weeks straight to be hung up on or told i was being transferred to activate the card or to the Records department, or fax department to again be hung up on. Im hiring an attorney. Reliacard is the fraud problem!!!

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          Sep 21, 2020

          U.S. Bank Reliacard — Address change restricted account for over 20 days

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            US BankCashed incorrect check

            I had to write a check to electrical contractor in amount of $400. I printed this amount, but in words below made a mistake and wrote "four thousands". Bank have to use 2 level of the verification of each check, but no one in US Bank paid attention to discrepancy and cashed the $4000. I found mistake next day after contractor deposited money and immediately called to US Bank customer service. Representative assured me that they would solve the problem and I should expect $3600 refund by next 2-3 business days. I was waiting 3 days and called again. That time they told me about no option to get my money back since check already cashed. Moreover, the customer service representative was rude and didn't want to talk. When I requested the manager shes answer was: "he is busy". I'm still don't know what needs to be done and not expecting any help from the bank.

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              Aug 03, 2020

              US Bank — Theft from my checking account

              Several months ago a business associate gave me cash to make a US Bank credit card payment. I phoned in and...

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