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US Bank Customer Care Service

U.S. Bank

800 Nicollet Mall, BC-MN-H02T
United States - 55402

Customer Support Phone Numbers

+1 800 872 2657 3 3

US Bank Complaints & Reviews

US Bank / loss drafts and resolution

dmess on May 22, 2017
To say that we are unhappy with your service is putting it mildly. With a recent leak in our bathroom, we worked with our insurance company, USAA, to get it repaired. Since the loss was over $10, 000, we received our first check, minus the depreciation, to get the work started and US Bank...

US Bank / Customer service

FXK on May 10, 2017
I was told that bank check I ordered 5/4 would be sent the next day and arrive at destination at 3 business days. Did not arrive as scheduled. Called customer service, given wrong information, asked for customer service manager. Check did not arrive 1 day after it was supposed to. The rep...

US Bank / Auto refinance loan

Korwal on May 8, 2017
My husband and I went to US Bank to refinance his auto LOAN, which was in his mother's name (simply because his mother had better credit at the time of the LOAN). We explained that this was a very touchy issue, as his mother is literally psychopathic --- we had to serve a Cease &...

U.S. Bank / i ask you not to discriminate against me and to reinstate my checking account with us bank.

Rudolph Labatto on Apr 16, 2017
April 16, 2017 Dear US Bank, et al: I am a retired veteran with very limited income. I had a checking account with US BANK for approximately two years with no minimum amount to carry nor any charges. On 4-7-2017 MS Tasha called me and asked me to come in and cash three checks drown from chase...

US Bank / Mortgage

Kimmy46 on Apr 9, 2017
I was due to close on a home and it was delayed 4 times. My family was forced to live out of a uhaul for 5 days. I was told by the mortgage processor and his boss Mike that they would help with the cost of uhaul due to there incompetence of not closing on time. I waited for 2 months and...

US Bank / Home loan

Charles W Sneed on Apr 6, 2017
In 2007 US Bank granted my wife and I a loan with no hassles. We even refinanced our loan in 2009. Went we decided to sell US Bank wouldn't grant the loan to the couple that wanted to purchase our home. The reason explained to me was that the house needed to be on an engineered slab. Thi...

US Bank / Poor customer service

Mike3339 on Mar 14, 2017
On 2/10/17 I called the credit card help line to inquire why I had received a credit card I did not ask for. I was greeted by an automated response telling my all agents were busy. 8 minutes later my call was answered. The agent began speaking before the connection was complete so I got a...

US Bank / Refinance

Joeyd43 on Mar 3, 2017
Started refinance on two properties end of October after submitting all paper work that was asked of me I received a call from Don Kmiec a loan officer for US bank this was somewhere around the second week in November, we set up a date to review the paper work (and he preferred the phone ...

US Bank / Relia card

Angiemaya on Mar 2, 2017
I had an unauthorized charge from a company I had never even heard of or order anything from. It had a number listed underneath the company name so I called it to find out what was going on. He said a whole bunch of false information about an order on a date that never existed I wa...

US Bank / Terrible service

Armando Juarez on Feb 17, 2017
My husband had deposited a check through an ATM at our local branch and the next day the check was put on hold by the fraud department for verification. He deposited it on 02-07-17 and the funds would not be available until 02-17-17. Since he took off a portion of the funds which were...

US Bank / Unfriendly manager unwilling to help

AhsanS on Feb 17, 2017
I needed to have a document notarized and went to US Bank, Beachwood, Ohio branch. However, I made a mistake of signing the document ahead of time and the branch manager Ray Mahoney refused to notarize my document. I offered him to sign another piece of paper so he could verify that it wa...

US Bank / My checking account.

Unforgiven48 on Feb 10, 2017
On February 2nd of this year, 2017, a check was processed and I was sent a notice of "insufficient funds", even though the date on the check was specifically, February 3rd, 2017. The check being cashed early made them put a charge on my checking account for "insufficient funds" of $36.00...

US Bank / Overdraft fees

pennsylvania1995 on Feb 3, 2017
you double charge me 36- 36- i surpise you didnt take out 6 x 36 - my old bank wachavia bank pennsylvania has more beenfit qualties they have wave to save they provide personal customized personlaized wachovia cardholder design studio us bank dont have thoese benefit i like wachavia much...

US Bank / Excess wear and tear charges

lanarow on Jan 20, 2017
I returned my vehicle early and two months later I was mailed a "excess wear and tear" invoice for approximately $3000 from US Bank with no supporting documentation, due within 3 weeks! I have kept this car well maintained and exterior in mint condition. This is the second vehicle I have...

US Bank / Unethical behaviour

SaharN on Jan 9, 2017
On October 18, 2016, US Bank Tarzana, CA branch manager froze my business and personal accounts due to a personal vendetta against me. It's been three months that I have no answers from US Bank as to when my money will be released or even why it was frozen. There are absolutely no ground...

US Bank / Money exchange

Mike Fetter on Jan 4, 2017
I came in to the Lockland branch to exchange 80-one dollar bills for 4 - 20 dollar bills the bank clerk asked me if I had a account, I said no then she asked for a ID. I gave my Hamilton county ID and she looked at it like she had never seen this type of ID so then she asked for another ID...

US Bank / Total profit center for lease returns

Jeanie Cotton on Dec 27, 2016
I have leased many vehicles in my lifetime and this is the first lease with US Bank for a 2013 Cadillac CTS. All went well except AFTER the car was cleared by the local dealership and found to be spotless! 2 months later I received a bill from US Bank stating excessive wear and tear, I...

US Bank / Automobile lease

Native Texan on Dec 7, 2016
I leased a new Cadillac CTS in 02/2013. The dealer placed the lease with US Bank. I had prior lease experience with US Bank and vowed never again, but was stuck. I turned the CTS back to the dealer after 3 years in 02/2016 and leased a 2016 Cadillac SRX. The terminated CTS was clean; 25...

US Bank / Checking/savings

Angelo DElia on Nov 30, 2016
I have been a customer of the USB branch on Olive in Burbank CA 91504 since it used to be Downey. Refinanced home there once. Recently, perhaps because of age or math error, I overdrew my small account. When I called and asked for the two charges to be reversed, the answer was no. Please...

US Bank / Underwriting department

Brandy8687 on Nov 23, 2016
End of august we found a house we wanted, got prepared with our us bank Loan officer, everything looked good. Appraisal went well, needed a few inspections on electrical and roof, which was fine. We got those done but then the underwriter wanted bids to fix small items on list. Outlet...

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