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Bank of America

Bank of America review: ALL services

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In December 2022, I was awarded an offer for a personal injury case. I was hit by a vehicle which caused my left foot (3 bones) and left ankle to break.

After meeting with the Attorneys "Notary" he gave me a check made out to Bank of America, and when I tried to take the check to Bank of America to have it cashed they made me deposit the money but I had to open an account first. A week prior I tried to open an account and was told I didn't qualify to open one. So, fast forward to the day I got the check put into the bank, I was told I have a virtual bank card until my physical one comes in 7-10 days. But that is where the issue began. When I tried to tell the bank teller that I do not have the mailbox key at the house that I'm residing in the individual is in jail and there was no contact order placed between us so I couldn't call to get the keys or go through any third party so I asked the woman who opened the account for me that day if they happen to give out debit cards the same day and she stated no then I'll have to wait for the debit card in the mail. And then I had to call to get a different Bank of America card because the one that was in the mailbox I didn't have and I couldn't get into so I was going to wait and ask the mailman if I show him ID can I get my mail. The mail person suggested I go to the post office and get a p.o. box. I didn't leave close to the post office either so if you're inconvenient so I ordered a second card and hopes that the mailman would allow me to get my mail the next time it came around and I had to Link my Bank of America card to my cash app so that I could use the card instead of waiting for Bank of America card. All of this happened within one month's time frame because by 2023 I noticed that my money was drained very quickly after the cash of card on my Bank of America account I tried to get in contact with cash up and they kept sending me to another application never initially fixing the issue or even looking into it so I never received my money back and it was at least $22,000.00 that came up missing that nobody had answers for I went to the CFPB OCC FDIC in the bank multiple times and nobody still has done anything about it The computer generated issues or what is making this physical because when the money went missing and I contacted the bank they were not very responsive because they didn't want their bank to be known as a bank that dealt with fraud issues.

Claimed loss: $22,000.00

Desired outcome: I would like this matter to be investigated and I would also like to be refunded my money that came up missing due to this issue.

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Update by Shelby N Gensler
Nov 26, 2025 3:22 pm EST

But they also haven't gave me any explanation on why did they close the account that had fraud, and open another account 6137, and when I asked the woman about it I was told that the fist account had close to 1900 in overdraft which if I had $30,000 there's no way I didn't notice $30,000 worth of things around and Bank of America snatches your money and distributes to all the rest of the p.o.s. people

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