Bank of America

I made a deposit yesterday 6/15 at a local branch, I was told my funds would be availble today 6/16 by 9am mst, now I see in my account that I am negative and the funds will not be available until 6/27, due to this deposit hold happening with bank of america every paycheck that I have deposited I am being evicted from my home. As of today I need to get a storage unit and move out, but I dont have funds. I also need gas for my car, but bank of america has put me and my child in a homless situation.

From: Shahriar Aghilipour, 1860 El Rey Road, San Pedro, CA, 90732

[protected]@yahoo.com- [protected]

06/15/2023

To: Bank of America, Claims resolution, [protected]@-[protected], P O Box 660747, Dallas TX [protected]

To whom it may concern,

On Saturday June 4th, I receive a text and email alert from Bank of America for fraudulent charges.

Indicating that my credit card ending 4369 was used at: METAPAY-Jessie RA $67.89, Declined, on 06/03.

It showed 20 consecutive charges of $67.89 each, all under the same name. Asking me if I authorize these activities? Please reply YES or NO… to which I replied NO.

I also called the phone number provided, after answering all the security questions, the lady closed the existing account, proceeded to file my claim, and send me a new card. Before ending our conversation, I did ask her: “I am not going to be charged for these fraudulent activities?” to which she replied: “NO, they all have been declined any way”.

The next day I log into my account and notice all 20 charges in the amount of $67.89 each, have been charged for a total of $1,357.80 to my account, despite your agent telling me they will not, since they have been declined.

I called again, talked top another agent. After explaining my case, she said that indeed she see trace of my call the previous day, but for some reason the agent that I talked to the day before, did not decline the charges nor filed any claim. She proceeded and filed my claim (claim number 230606G199B6) and send me a new card with a new account number.

I became very upset, and felt a total abuse of my trust by Bank of America and its agent, with deceiving business practice. It is very simple either this agent is not qualified to do the job, or is working hand in hand with the people who commit these criminal activities to steel money from your customers. Since she told me the charges were declined, she must have manually and maliciously changed and authorized them.

The name: DENEKWIA, Agent # 9ZHK9

I do expect PROMPT resolution to my claim and have all the fraudulent charges to be removed.

I do expect an investigation to find out if this Bank of America agent (DENEKWIA, Agent # 9ZHK9) is or not working with these people who commit these criminal activities.

Looking forward to your prompt response to my concerns.

Kind regards,5

Shahriar Aghilipour

I originally reported the charges as fraud within 60 days. After careful review I discovered more charges and reported them separately with a total of three disputes against the single merchant. Originally there were a bunch of duplicate transactions which I reported as such.

Bank of America than denied one of the claims without the merchants response. The charges related to that claim were than re-disputed.

The merchant responded with information and addresses that didn’t match my information in anyway. I explained this in my response to the bank to escalate the dispute in response to the merchant.

According to regulations and federal law governing these transactions, my claim based on these circumstances are valid and therefore should be approved. Bank of America after taking at least 30 days to decide on the claim, despite my quick response by certified mail and fax, denied the claim. I was told it could be a variety of reasons by phone even though I addressed all of them in my response. The banks accusations that I know the person who placed the charges are untrue and can never be proven. Its a total fabrication on the banks part and will be challenged fully based on the law.

I had to call to find out the status of my claim even though its been about three weeks since the claim was denied. The bank has failed to send mail regarding any of my disputes over the past month which also includes information on other disputes not related to this claim. I’m mostly sure their failure to send me correspondence on my claims is also a violation of regulations. I can’t view them online either.

On Jan.26,2023 I received a letter from Bank Of America stating the total amount of $30,270.60 has been resolved in my favor and as a reminder they notified me that an issue payment of credits totaling of $28,471.13 was to my account for my claims and after review they are now crediting me a total of $1,799.47 to my account ending in 8541. Now I never received any card ending in that number nor did i have any idea of the money ever being received so i had to order a new card. Then I had to file for the claims all over again I was on the phone with the claims department for 3 hours. Then May 10,2023 I get a letter saying my claim has been resolved for $11,389.94 has been denied. I never received these funds and I have a police report stating what items was missing out my property. I don't think it's fair due to my ethic background I'm being denied and treated with an unprofessional attitude towards my situation. The person or people who was spending the funds on my account was buying things I would never buy. I made a police report about the items that was missing. All I want is what I'm entitled to.

I was ripped off by a auto repair shop . I took my truck in to get a bearing inspection. when i went to pick it up was told the found other damage and they had to charge me for the work . When i got home i found that none of the part had been changed. so I took and sent pictures to BofA card as proof that parts that they said were changed, had not been charged , then they got ahold of me and said was not good enough they needed other papers showing i had already replaced parts. then said was not good enough needed to take to a AAA certified Mechanic and have them write a letter that said work was not done . I did and they lost my fax and i need to go back to BofA and send again . Now I'm being told they don't care because they made a mistake and paid the shop so payment will stand even if the work was done. I think anyone using a Bank of America need to be scared. Because you are not protected against scammers

I'm going through the claims process because I never received the funds bank of America claiming they issued to me. I was a victim of identity theft and informed Bank of America about the situation at hand. Bank of America requested I send in supporting documents which I did. Bank of America then placed my personal information on someone else's account and are asking that I send in supporting documents again but refuse to take my original documents off of the claim not belonging to me

Letter from Bank of America informing me that my direct disposit with my charged 4% starting August 2023. I will close my account. My agency and Social Security checks and Income Tax are all direct disposits. I hate you for doing this. I am 76 years old and you just gave me an anxiety attack. I hope you get sued. Yes I am angry. Shame on you. I have a letter from you that I received yesterday June 3, 2023. I have spoken with one of your associates who could not help me. I need to fixed. Why are you doing this to me?

Hello I have a business account there and it has been frozen since March 7 2023 for fraud, there has been no fraud though and this has caused me such headache I live in Montrose, CO I cannot drive to denver to the financial institute as it is almost 5 hours away, they won't talk to me on the phone bc they can't verify me. I'm now homeless living in my car with my kids i'm losing my company and have 38k in this bank account i can't access they've told me for 3 weeks the account was being closed and a cashiers check would be mailed it has not been. Please please please help me I have another account we can transfer it to, just please help me sir

Ashley Stevens

[protected]

There was suspicious activity in my checking account during the month of April 2023. I became a victim of identity theft at Bank of America. As of 05/26/2023, my account is still frozen. I can't get any money out of my account. I can't by food or pay my bills. I am a disabled veteran, living on social security. I am being treated like a criminal. I have 2 disabled grandchildren that provide for.

On May 20, 2023 I allowed my employee to deposit her 9111.00 tax return check into my Bank Of America Business Account. I supplied her my card and pin and allowed her to deposit the check at north 1 st at Skytop san jose ca. There was a hold placed on the deposit that read may 30, 2023. During that time I received a email stating that my deposit was good and in my account and the funds would be available the following day which would be May 23, 2023. Now that today is here bank of america decided to close my account and the funds are on hold.

My husband and I received four (4) Banner Health Patient Refund Cards from BoA at the same time, a couple of months ago. We were going to use the cards for a surgery my husband was having; however, only two (2) of the cards worked. The other two (2) didn't take at the surgeon's office. One of the cards is in the amount of $11.44, but the other card is in the amount of $89.28. A total amount of $100.72. We went to BoA in Casa Grande, AZ, where we live, and the teller tried swiping the cards, and stated that we cancelled the cards. We did not cancel the cards due to my husband's disability and medical payments. I've tried calling Customer Service @ BoA, but we don't have the account numbers and it wouldn't let us talk with anybody. Please... send two (2) replacement cards to us as soon as possible.

On 04/20/23 EDD deposited $1460 and on 04/25/23 they deposited $74 I didn’t get my card till 04/28/23. On 04/29/23 I withdrew $20 and did a few transactions didnt even spend $300, on 04/30/23 they deposited another $564. When I tried to purchase something on 05/01/23 my card kept declining. I checked my balance and it was only 5.63, went online and saw that someone withdrew $1000 and than another $810. I made a claim the same day I notice this and didnt here anything from them so decided to call yesterday and and they daid to call back today 05/09/23. They told me my claim was denied! Wth? Thats not cool at all Im behind on my rent and car payment aling with other bills havent worked since middle of March so no other income. Cant believe there is so many complaints and tet EDD still uses this so called bank. Will be talking to both the spanish and english news so this can be brought more into the light.

Open claims with BofA prepaid claims department:

⦁ [protected] - Pending for over 2 years
⦁ [protected] - Pending - reconsideration resubmitted
⦁ [protected] - Pending - reconsideration resubmitted
⦁ [protected] - Pending - reconsideration resubmitted

I filed these claims with Bank of Americas Prepaid Claims Department for a EDD debit card I never received. I filed for CA EDD in 2020 and never received the debit card. Shortly after, I obtained temporary employment for over a year and a half and was laid off due to the Pandemic. I filed for unemployment and was told that they couldn't help me and that there was an open active claim in my name that had paid. Well I got approved the first time I filed in 2020 and never received the debit card or any correspondence from CA EDD. I filed a police report and sent it to CA EDD and after numerous calls and escalations I was finally able to get very little information on the claim I had filed and was told that my personal info had been compromised and that whoever stole my card changed my login info and was able to certify for me week after week to get paid. I was able to change my email address, login info to the EDD site, physical address where my card was stolen from and my phone number. CA EDD also advised me to submit the police report to BofA because the claim paid and they would be the ones doing the investigation. I submitted the police report, supporting documents and a copy of my driver license to assist BofA with the investigation. Well 2 years later and my claim is still pending with BofA and has gotten denied twice for no reason. Its clear they're not accurately investigating my claim. The denial reasons I asked for are as follows..., BofA claims that I authorized the transactions on the claim or someone I know authorized the transactions. How is that even possible? I never received any card. I informed BofA that my claims are for unauthorized activity due to a card never received. Also I was told by a manager in the BofA claims department that there are multiple people, male and female performing and attempting transactions at the ATM and that the ATM used was a BofA ATM and the footage would be available to assist in my claim. Well they refuse to use the footage in the investigation which is completely unacceptable. Now theres 3 new claims that a supervisor filed because the transactions were left by out the claims representative when I originally file the first claim.

Its obvious BofA doesn't want to pay out peoples claims and is denying them for no reason. BofA has been ordered to redress harmed consumers who suffered hundreds of millions of dollars in direct and consequential financial harm; harmed consumers will also be eligible to receive additional remediation through an individualized review process due to unfair acts and practices by impeding unemployment insurance benefit prepaid debit cardholders’ efforts to file notices of error concerning their prepaid debit card accounts. When is this going to stop?

I have repeately been charged and accused of owning a safe deposit box in La Dera Ranch california. This issue has come up several times over the years and I have been assured that it was taken care of. Now 10 years later I was again charged for a safe deposit box i never owned. I lived in Rancho Santa Maragarita in 2000 where I owned a safe deposit box and surrendered in around that time.

Today the issue keeps coming up again. This is identity theft. I do not, have never owned a Ladera Ranch box. Any box that was owned 20 years ago in OC was closed along time ago. There is a glitch in your system and your customer service dept cannot hear me when I tell them I don't own it! This is extremly stressful and unprofessional that BA cannot figure this out! Please confirm my not and help resolve this issue once again.

We solicited a moving company to move our household to a new home in another state. We put the deposit on a BoA card. Husband took sick and needed to remain with his current medical team and was advised due to medical issues not to move and to remain on current medical course.

We contacted the moving company about our deposit and was told they would not credit my BoA acct as it was a few days after the allowed time to cancel.

We contacted BoA to 'dispute' the charge and after a 6-9 week wait we were informed that BoA would stand behind the moving company and that we were responsible to pay BoA for the charges incurred of what we paid the movers deposit. Apparently BoA doesn't care about an illness of one of their own customers in favor of a company, that upon research shows to be one star company; and said company shows no compassion in order to earn a buck.

On hold for 40 minutes trying to find out what happened to one of my ira's. finally got to talk to a Samantha, who then wanted to call me back on my cell phone. Call went right to my voice mail and she left me a message to call her back on the line I was on hold for 40 minutes. I tried calling back and waited 20 minutes and hung up. No one seems to be able to resolve this issue.

I've spent over 17 hours on the phone with Bank of America since I opened my business account last year. The online platform has been largely non-functional for me, and none of the agents seem qualified to help. I've been passed around between agents and departments continuously for hours, and to no avail. My most recent grievance was trying to set up a simple "pay-from" account between two of my own Bank of America accounts. This has proven impossible as I've spent 10 hours on the phone with many B of A agents over the last several days trying to resolve this issue. It remains unresolved, and I'm not sure what to do at this point. There is absolutely no accountability on the part of Bank of America for the time and energy I am wasting trying to resolve such a simple issue. Furthermore, the personal business account manager that was assigned to me hasn't responded to any of my emails or voicemails in nearly 6 months. I've been told multiple time that B of A will assign me a new agent, but nothing so far.

bank of america is denying my claims stating that i or someone I know made the charges. Yeah someone I know who was never authorized to use my card. Kristina Feser and Kevin Lachapelle two known thiefs with multiple arrests for mail fraud and buglery. I thought they were my friends yet scamming people stealling their edd money, asking for help with their edd cases just to claim fraud and get paid again although both were in La County Jail 3/21-11/22 and still filing for benefits. Boa claims to have such great fraud protection yet double pays fraudsters and denies people who have really been frauded.