Bank of America
reviews and complaints

BoA website never fully accommodated customers who live outside of US, meaning customer profile page does not accommodate non-US address and phone number. Not only that, every time I move, I actually have to send a snail mail or do a change of address when I travel to US, which of course I can not do right now.

Now BoA implemented 2FA using mobile phone without accommodating international mobile number to my amazement, so naturally I don't get the code because a code is sent to my phone number without country code.
I called the customer service, waited for over 30 min and then a customer rep gave me a one time code, and instructed me to place a check mark on website to remember the device. I told her that that only works for a few weeks at best but she insisted that that was the way.

Then I opened customer profile page, and found that there is a check box that notes the phone number registered is not a mobile number. I thought that would do it, but then I kept getting an error saying that it was not able to save the information.

Sure enough, after only a few weeks, I was not able to access my account yet again. In frustration, I found "client case executive response team" page. I contacted them now twice but every time I get identical template reply (from a different name), saying that I either need to call them or they call me. Of course, I opted to have them call me, but then they never do, and never received any email either.

Really, I don't need to have a phone conversation. I just need to have the 2FA disabled for my account. All I need is to get back the access to my own account.

Hello my name Jackilynn Barnetta Coles and when the accounts got shut down by the millions for the G.A.M.B. It's fixes than frozen and it's still mess up i ma need for bank of America to fix it righty this has been going on for some time now. Every time i call i get its being fix nothing yet my 1099 G is not correct at all I just wish someone can fix my account so i can get back to CA to look for my son that has been missing for a while now. thank you card # [protected]

I Am Going Go The Media! My husband and I are at our wits end, and we're getting no help at all from Bank of America customer service. We initiated a wire transfer to Costa Rica on February 8, 2021. We were told the funds would be available February 11, 2021. Today is the 24th and the funds have not been received. Last Thursday, February 18th we initiated a trace on the whereabouts of our funds. We were told it would take 2 business days, so we were expecting some kind of answer by Monday, February 22. As stated, today is the 24th and Bank of America has no information on our $17, 500.00, which is totally UNacceptable! We have been loyal, respectable customers for over 40 years, and now we are getting no assistance from customer service at all. We are in another country and have no access to our funds. Please Help! Our money is gone and Bank of America WILL NOT help us! I am prepared to take this to the media

on December 13, 2020 I tried to withdraw some funds from my account and was unsuccessful with obtaining customer service. I called Bank of America the very next day. After changing my pen#, I was told by a representative for Bank of America that I should be able to use my card now. UNSUCCESSFUL ! Today is the 21st of February 2021, and my account went from FREEZE to CLOSED. what I would like to know is why did Bank of America take 6 weeks and 5 days to mail me a letter of said ''IRREGULAR, UNAUTHORIZED, or UNLAWFUL ACTIVITIES INVOLVED WITH MY PREPAID DEBIT CARD. '' Since that day I have logged/documented/notated every single call to Bank of America and DETR/EDD. And since that very day my calls to the conglomerate companies of Bank of America and EDD have been not so rewarding with the real who, what, where and whys my account is still closed and not one representative can possibly inform me of the real reason why my account is still frozen. I've been pushed away from Bank of America every time I call for help or reason. On February 8th of 2021 I spoke with a (BofA) representative by the name of Michael who said my credit card was submitted for clearance on 2/8/2021 and should take 7-10 business days. On February 17, 2021 my call was transferred from Stacy to Malory who said she will personally send an ESCALATION EMAIL to her superiors. On 2/19/2021 I spoke with a young gal by the name of Daisy who was so very rude to me that I could not believe the unprofessionalism that Bank of America has working for what I thought was a stand up company from my past experiences. I asked to speak to a LEAD and Daisy said no to me and rudely hung up on me. I called back only to make a verbal complaint and was again transferred to Malory. Bank of America has yet to disclose the IRREGULAR, UNAUTHORIZED AND UNLAWFULL activities on my account. Why did it also take Bank of America 35 business days to notify me of my make belief fraudulent account.

My father made his mortgage payments every month on the 14th via Western Union. Bank of America returned monthly payments because that amount was not enough(due to adjustable). They waited 3 years and then filed for foreclosure. i filed bankruptcy to save the home with the intention of paying the bankruptcy off once BofA made good on the check. The checks were too old to cash and they said that they would reissue. They failed to reissue the checks and still have our money.

$1604.00 per month for 3 years

I am requesting refund of all checks not already refunded, interest, refund of bankruptcy fees. Will also be requesting attorney fees if I have to obtain attorney.

Late billing — took them over a month to get my bill to me. — they blamed the post office — but my other cards did not have this problem
After I paid by check, mailed 11 days before billing due date, they charged me late fee.
Even after I paid electronically the entire amount they charged me interest.
I paid the next billing ahead of schedule by check.
Nearly two months later they received original check payment and tried to cash it — I had put a stop payment on the check because they had already been paid in full.
They charged me a fee for returned check fee.
Three days later I received a threatening dun letter by mail. — funny how the post office got me this dun in record time!
Made me jump through multiple hoops to get the fees reversed — it was like they didn't know who I was — after nearly thirty years of having their card in my wallet.

I am going to report the fraud of Clarissa D. Covington.

Doesn't make sense to me at all. I just joined BOA last November 25, 2020, without knowing about the suspicious and fraud activity and No one was telling about the third-party.

The Bank of America closed my checking account, and they stated it would be closed forever without notice. I disagree with their decision because I have never had done this situation as a victim this is first time. I did not know about this suspicious activity of Bank of America and about fraud and suspicious of Clarissa D. Covington in the first place. Doesn't make sense to me, the BOA is the best in America. I was questioned myself, "Why the Bank of America did not tell me a warning through an email, call, or BOA app" like that before sending the mails on Jan. 26th, 2021. After finding out the mails on Jan. 26th, BOA informed me that a closed account.

Clarissa D. Covington, where works at Louisiana Workforce, deposited the money into my BOA bank account without my permission on Jan. 25th, 2021. I have never given my checking account number to Clarissa D. Covington and anyone.

What I think is fair is that they should give a setup for the early warning system in the first place, but they did not do that, so that is why I think it is not fair. If I had known at least 24 hours of the early warning system before, I would have checked on it myself, and I would have seen it on my BOA app. I would have explained or reported the fraud before they closed the bank account. If telling an early warning before, I would not have a problem with a closed BOA Checking account.

I would like to clear up and resolve this situation. I would like to keep an open new account or reopen a closed account at the same BOA instead of other banks. So, I can go to the BOA Branches anywhere. Please FIX RIGHT AWAY this situation of the FRAUD activity WITHOUT DELAYING. I CANNOT WAIT and BE PATIENT LONGER.

What is happening to Bank of America! I've been a customer for many years and never experienced the lack of care for customers as I've been experiencing lately. I will call the main 800 number and they never answer. You just get routed to different options and you can never get a person to help you. When you call the branch, it's the same thing. They keep you on hold and no one ever answers. One time, when I called the main 800 number, after being routed all over the place and holding to speak to someone for 40 min, someone finally answers, still couldn't help me so she transfers me to someone else and I could hear a man's voice sounding upset saying "what is it that she wants?" As if I was ruining his day.

Someone has stolen my card info. I have united airline, Qtrip, and other airline charges I never made. I notified my bank while charges were still in progress and I still lost my money. The denied my dispute. I have lost over 1200. Bucks. I called again and told them to investigate again. They again denied to pay. I need my money back. I trusted this bank and now I'm freaking out about how safe my money is.

I been receiving edd for the last 4 and half months some one hacked in to my account and transfer my money to another account and I called the bank and filed a claim and it is over $2000 and they only credit my account $982.00. The person that did it changed all my security questions and password. They even sent the person an email saying that I changed my email address

I keep receiving statements in the mail of this account I never opened. BOA will not close the account with asking all my personal information including a PIN number to allow them to access my account, which I never opened.
I want this account closed, deleted, removed along with my name. BOA is adding Service Fees each month. Attached JPG. I have contacted BOA about this and nothing has been solved. BOA wants SSN, Birthday, Address and all I want is to remove this fraud account.

I did not received my statement with payment due 1/9/21.. I called the number on the reverse of the credit card([protected]) on 1/7 and 1/8 to request a statement. I never received a call back. I a friend go to the internet to get a phone number for BOA credit card info [protected]. I called this number, spoke to an individual named Paul (somewhere in CA). I explain what needed and what I tried to do to get this resolved. Paul stated he would get a duplicate statement and there would be no LATE CHARGE. As one would expect the current statement arrived and to no surprise there is a LATE CHARGE in the amount of $28.00. Ian fed-up with businesses saying one thing, to get rid of the individual they are talking with. I would appreciate the cancellation of the late charge as was originally stated. Thank you!

I have two fraudulent ATM withdrawals on my account. Both for $1, 000 each. I called the number on the back of the card to file a claim. The claim was filed and I was given a claim number. The card was canceled and a new card was sent out. I logged on to my account the next day and I was locked out. I am locked out of my account and can not access any of my funds that I need ASAP! This is my only income. I have no access to my income at all. I called EDD they stated my account is fine and they DID NOT suspend my account on their end. I hear different reasons from every BofA agent. No help what so ever! I need my money! This was done by BofA with no notice! This is my money!

On January 26th I called Bank of America to report charges that I didn't recognize. When I looked in my email I later discovered I had made a mistake and called right away to let them know I made a mistake they froze my account. I have called three days in a row and they won't let me talk to a manager or claim department they just hang up on me. I have called over 50 times and they continue to hang up and try to say that it's edd. When I called edd and talked to a supervisor they said there is nothing wrong with my account and this is Bank of America's doing.

Basically like many. My EDD debit card got closed because of fraud suspicion. EDD says my account is fine, but BofA says they need to verify my identity. I called both of them multiple times and both says to call the other to have it fixed. No one offers any solution or way to get this fixed as soon as possible.

On January 18th 2021 I receive benefits on my EDD card shortly after I misplaced the card calling Bank of America to have a new one sent I was sent to the fraud claims department where they subsequently instantly froze my account without notice without warning or any type of information that they were doing so they broke their own protocol by not informing me that they were going to hold my account not give me access to my money and I have a small child that I have to feed and I no longer have a job so I'm solely depending on to that money from that car to feed my family and they're not allowing me to do soh

* On 01/06 697.00 was stolen from my account by means of ATM located Out of State.
* On 01/06 I filed a claim with Bank Of America Claims Dept./ New Card was mailed out for account.
* On 01/06 Account was closed due to Faurdulent ATM Transactions/ Account was coded under wrong code by B of A Claims department as Fraud and Refered back to Sponser. (EDD). Reason Still Unknown.
* 01/07 Claim 210105302301& 21010530201 Was closed until account issues got resolved.
* 01/07 Freeze Tracker was Submitted to Bof A.
*01/07 to Current Date several calls made to BofA Prepaid Customer Service Reps/Supervisors/ Claims and Fraud Department/ Sponser Supervisor (EDD) by Myself to only be Lied to several times about how And why my account got frozen/ unprofessional Communicatihon from Supervisor/Not accepting Accountabilty and being refered to EDD when Issue was iniciateted exclusively by Bof A/ Placed on long Holds and Hung up on.
* Approximately 30 hours on the phone with B of A and still have not been Credited the 697.00 worth of ATM transactions Stoen from card.
* Fictictional Documentations placed on my Account due to Staff Lack of Understanding& Miscommunication of B of A Cardholder Policy.
* Denied access to my account even after Sponspers paid my next Deposit off 1500 4 days and waiting tol receive that deposit via paper check.
After Complety Every procedure requested and told Several Stories by Bof A I demand Access to my money be granted ASAP.