Bank of America

My complaint is against Mike' finical advisor at the Lindell location in St. Louis, MO. I scheduled a time to speak with someone to add my daughter as an authorized user to my account appointment was made for [protected] she took off work because we under the impression we would need to come in.

Upon arrival, I was informed by Michael that they don't have anything to do with the credit card side and this could be done online. Have a good day.
When I asked, why wasn't I ever notified to simply go online instead of you making an appointment he stated usually that would have been done... I said and... he says and what? I asked where to make a formal complaint, he then states I am the highest level you can complain to. We go back in forth and he threatens to close my account and call the police.
I've banked with this bank for 36 years. This is the worst service. He never offered to get the problem resolved too busy waving who he was around and his threats. I will sue if this clown closes my account. He should be fired. Two weeks ago we called and spoke with him about making a large cash withdrawal from my wife's account, she was on speakerphone, and I could hear how rude he spoke with her. I intervened and asked, why was he talking to her like that, she can hear perfectly fine. He promised to order the cash and notify us, he never did. After day two of waiting, we went to the bank, he had it all screwed up, saying that they didn't have large bills and we would have to come back or we could wait for small ones. This was pre-arranged, this should have been handled prior to our arrival. We waited for 1 hr without incident.

We have always made our monthly payment on our 30 year loan.
We first questioned B of A when we noticed our mortgage statement that said we had payments lasting over 2 years past the 30 year mark.
Bank of America blamed the difference on the information that Countrywide gave them.
We now notice that the Contractual Time Term has been removed from my monthly statement.
Also removed from my statement is the wording 30 Year Loan.
Where did our two plus years of payments go?
We are happy to provide our statements showing where the two line items have been omitted.
I have Sarasota County records showing when I purchased my home and the Title company paperwork. I have copies of my statements showing how they have changed. However my celll phone is not working and Im unable to upload these photos at this time.

I often wonder if human error is involved because someone always gets confused with the purchase of another home of mine from May of 2003 that was also originated from Countrywide. They currently still confuse these two loans when it comes to paying my insurance policies.

My account [protected] my pH [protected] I don't owe anything can't account For z emergency my DL [protected] they close my account told they opened new one now they won't transfer my money won't let me have it except drive over 100 mes from it this bank horrible

Charged 35.00 for unauthorized payment processed through wrong account. Told me to contact Capital One to reverse which I did. I also made deposit same day to avoid overdraft and called. Promised by rep no fee would occur. Yet it did. Called said rep informed you wrong even though account was noted. I did everything I could to prevent overdraft. Worst customer service not to mention we are in a pandemic.

3/16/2021
Re: Mishandled credit

To Whom it May Concern:
I made a payment on my Mastercard 9812 on 2/15/2021 for $600, somehow it made a $6000 payment. I called right away. I was told that this sometimes happens, and that the money would be credited back to my checking account within 7 business days. I agreed to continue with the $600 payment. I was expecting a $5400 credit.
This created an ISF fee from B of A on 2/26/2020, for $12.00 and $36.24 as well as a $15 charge from my mortgage company. My insurance premium was also late.
This credit was not made to my account. Again, I called and was told that the credit was sent out as a paper check and would arrive in 7-10 business days from the day that I called. This check never arrived in my mailbox. Unacceptable, as I was told it would be an electronic credit.
Again, I called and was told that the money would be transferred within 5-7 business days.
On 3/11 a credit in the amount of $4528.08 was made to my checking account. I called again on 3/15/2021.
I was told that the $5400 credit could not be made due to the fact that my credit limit is $6, 000 and I was $216.67 over my credit limit. These amounts do not make sense.
I was told by Nyana on 3/15/2021 that the $871.92 would be credited back to my account as I had requested.
B of A has had $5400 of my money from my checking account for over 30 days. I was told by three (now four on 3/15/2021) that this would be resolved.
I have called and been told something different every time, as well as having to explain everything over and again each time I called.
I have been a customer of Bank of America for over 30 years. (previous accounts were joint, I am now divorced). This is unacceptable, especially as a loyal customer.

I am requesting some kind of gracious monetary restitution as I have spent countless hours away from work, and this ordeal has been enormously stressful. As I stated above, some of my bills were late.
Also, my credit line for my Bank of America Travel VISA is $12, 000, why was it that my history not considered? My history with Bank of America does not warrant this treatment.
I have incurred $63.24 in charges, $15.00 of which were from my mortgage company. This was embarrassing.
Please respond immediately with a phone call and email. I do not expect to wait 5-7 days or 7-10 days for a response. I also expect that I will be contacted by a supervisor from both my checking account and Mastercard.
I am considering changing banks at this time.

Thank you,
Christi Holm
[protected]
[protected]@gmail.com

February 22, 2020: I was the victim of theft, someone stole $600 off my EDD prepaid Bank of America card from a neighboring city's ATM. I immediately called Bank of America and filed a claim, was told to file a police report, fax police report, a copy of my driver's license, and a written statement to Bank of America. A new card was also ordered. I filed the police report; and the fax was sent around 4:30pm that day

February 23, 2020: I called Bank of America to ensure the fax had been received, it had. Was told claim will be handled, and I should have my funds returned to me within 40 business days

February 24, 2020: received replacement debit card but was unable to activate it. Upon calling Bank of America, they said my account was closed by EDD due to the fraud claim, and I would need to verify my identity with EDD. Immediately called verified my identity through the ID. Me website and called EDD. Was told I already verified my identity back in January, but they would send a letter to Bank of America on my behalf. Sat on hold for an hour and a half this time.

March 1, 2020: received a letter from Bank of America stating they closed my claim due to my account being closed. Called them, and they said they still had not received any information from EDD to turn my account back on. Told me I would be able to refile the claim [could not confirm whether that would again shut down my account]. Called EDD and again had them send the information they said Bank of America needed. Sat on hold for two and a half hours this time.

March 5, 2020: still unable to activate the card due to my account being closed, I called Bank of America to get it turned back on. He filed a "tracker" and told me there was no other way he could help, then hung up.

March 8, 2020:
Again unable to activate my card due to account being closed, I called Bank of America. She told me she would fill out a "hardship form" for me to assist the speed. Then got on phone and told me she also filed a "tracker" and there was nothing else she could do.

March 9, 2020: again, my card will not activate because the account is closed. Upon calling, they told me my account will be closed for 60 days as they can investigate my claim. Brought up the letter I received stating my claim was closed, and he agreed my claim was closed. When I asked what they were investigating to turn my account back on, he stated "the claim". He then transferred me to his supervisor who promptly hung up on me. Called back, had the lady on the phone tell me she will file another tracker as the notes on my account said no one had done it yet, and she transferred me to another supervisor. Was again told they were waiting for EDD to verify my identity. When I told her that was done she said I still need to wait for the claim to be investigated. When I told her the claim was closed, she again told me I needed to verify my identity with EDD before they could do anything. This cyclical conversation continued until the call was disconnected.

March 15, 2021: went into the Bank of America off of 2nd ave in Escondido, CA. asked to speak to the bank manager. I was told he could not help me and given his card.

I am a single mother to three children, out of work due to the pandemic and this ebt card is my only steady income is unemployment. Furthermore, I have reached out to my lawyer for assistance in solving this matter

I have had a problem with Bank of America and any charges that I need to dispute for whatever the reason & Bank of America is not helpful whatsoever. Since the have had an issue with so much fraud every time you dispute a charge the close that account & issue a new card which is very inconvenient and then most of the time they do not credit the amount being disputed until a determination is made. Now I have a regular checking account, so I know how a bank should handle these kinds of disputes which does not entail every time that a new card needs to be issued. There are many companies out there that have fraudulent practices themselves. I have lost a couple of hundreds of dollars because of their practice, and they just do not work with u to resolve any matter. For another thing I am homeless & do not access my accounts especially that have to do with finances unless am on a secure network and if and when I have a stable place to be for a while that some transactions seemed to have run out of time frame to dispute which I totally do not feel is right. Also, with this pandemic Bank of America needs to do whatever they need to do to help the public with whatever dispute. If I had been aware of their practices I would never have continued to use the EDD card and would have had the money deposited into my checking account where my bank has no problem with any dispute I have ever contacted them about & assumed Bank of America would also operate the same way. If you don't have the same security or safeguards that you have with a checking account debit card then they should notify people of that because it is a big deal. I cannot afford to lose a penny because of some companies fraudulent things that they do concerning consumers.

I took over as a signatory on a business account. I started in the East Irondequoit branch who were absolutely no help. They might have worked for a competitor.

I then set up a time and visited the Pittsford NY office near me. The branch representative was not able to help me as the account was being transferred from Florida. I was required to make a second visit to the branch. The process to transfer the account due to technical issues was about 40 minutes.

While this was very disappointing, it pales in comparison to trying to get any online support. The login information I received from the branch was incorrect, so I called the branch to resolve the issue. They transferred me to online services who after getting my personal information transferred me to a business help line. After 45 minutes of waiting I hung up out of frustration.

I retried the call at 5:45 thinking that the volume would be less. I gave B of A the benefit of the doubt. I am now 15 minutes into another wait time with no response.

TOTALLY UNACCEPTABLE.

I am a personal Chase customer and a Shareholder in B of A. This experience is ridiculous even in a pandemic.

I called the branch representative the following day and was told he would return a call. Surprise, no call.

This is not increased volume its symptoms of under staffing and poor training. If nothing else being able to leave a number and have someone call back would be better. Although the likelihood of a call back is in question.

Kevin Phelps
CEO and Director
[protected]
Immune Therapeutics, Inc.

I placed a dispute for fraud in back on 12/14/20, where my EDD Deposits were taken off my card in California. After multiple attempts of calling in and following their directions, I finally contacted the local Channel 2 News. I received only one letter in writing from BOFA and that was that the account was closed and that they were researching it. Months had passed and still nothing until I contacted 2 on Your side.

Finally 02/15/2021, I received a reissued card and have had the card and activated it for 2 weeks now. I went to check the card today, 03/08/21 for a deposit and the card has been turned off again. I called got one dept who verified me and said they can't turn it back on, transferred me, got verified again and then he said it's a three step verification. So far it's been an hour and I'm still on hold! What is going on with BOFA. They have my email and phone number and I've verified who I am. They could have simply notified me like all the other card companies if something looked wrong. I don't understand how they do business. This is has to be the worst customer service I have ever experienced. It is beyond clear that they DO NOT care about their EDD customers because the service level is absolutely ridiculous!

on 12/27/20 I was a victim of my edd money being stolen from my Bank of America card and called in to report it. Since then Bank of
America sent me a new card in which I haven't been able to activate it. I never got a response from BofA regarding my money being stolen and EDD has since verified my identity. How and when will I get a card I can use. The incident was on 12/27/20.

I have substantial funds I have never received as well they have very rude customer representation given unanswered quetions.

BoA website never fully accommodated customers who live outside of US, meaning customer profile page does not accommodate non-US address and phone number. Not only that, every time I move, I actually have to send a snail mail or do a change of address when I travel to US, which of course I can not do right now.

Now BoA implemented 2FA using mobile phone without accommodating international mobile number to my amazement, so naturally I don't get the code because a code is sent to my phone number without country code.
I called the customer service, waited for over 30 min and then a customer rep gave me a one time code, and instructed me to place a check mark on website to remember the device. I told her that that only works for a few weeks at best but she insisted that that was the way.

Then I opened customer profile page, and found that there is a check box that notes the phone number registered is not a mobile number. I thought that would do it, but then I kept getting an error saying that it was not able to save the information.

Sure enough, after only a few weeks, I was not able to access my account yet again. In frustration, I found "client case executive response team" page. I contacted them now twice but every time I get identical template reply (from a different name), saying that I either need to call them or they call me. Of course, I opted to have them call me, but then they never do, and never received any email either.

Really, I don't need to have a phone conversation. I just need to have the 2FA disabled for my account. All I need is to get back the access to my own account.

Hello my name Jackilynn Barnetta Coles and when the accounts got shut down by the millions for the G.A.M.B. It's fixes than frozen and it's still mess up i ma need for bank of America to fix it righty this has been going on for some time now. Every time i call i get its being fix nothing yet my 1099 G is not correct at all I just wish someone can fix my account so i can get back to CA to look for my son that has been missing for a while now. thank you card # [protected]

I Am Going Go The Media! My husband and I are at our wits end, and we're getting no help at all from Bank of America customer service. We initiated a wire transfer to Costa Rica on February 8, 2021. We were told the funds would be available February 11, 2021. Today is the 24th and the funds have not been received. Last Thursday, February 18th we initiated a trace on the whereabouts of our funds. We were told it would take 2 business days, so we were expecting some kind of answer by Monday, February 22. As stated, today is the 24th and Bank of America has no information on our $17, 500.00, which is totally UNacceptable! We have been loyal, respectable customers for over 40 years, and now we are getting no assistance from customer service at all. We are in another country and have no access to our funds. Please Help! Our money is gone and Bank of America WILL NOT help us! I am prepared to take this to the media

on December 13, 2020 I tried to withdraw some funds from my account and was unsuccessful with obtaining customer service. I called Bank of America the very next day. After changing my pen#, I was told by a representative for Bank of America that I should be able to use my card now. UNSUCCESSFUL ! Today is the 21st of February 2021, and my account went from FREEZE to CLOSED. what I would like to know is why did Bank of America take 6 weeks and 5 days to mail me a letter of said ''IRREGULAR, UNAUTHORIZED, or UNLAWFUL ACTIVITIES INVOLVED WITH MY PREPAID DEBIT CARD. '' Since that day I have logged/documented/notated every single call to Bank of America and DETR/EDD. And since that very day my calls to the conglomerate companies of Bank of America and EDD have been not so rewarding with the real who, what, where and whys my account is still closed and not one representative can possibly inform me of the real reason why my account is still frozen. I've been pushed away from Bank of America every time I call for help or reason. On February 8th of 2021 I spoke with a (BofA) representative by the name of Michael who said my credit card was submitted for clearance on 2/8/2021 and should take 7-10 business days. On February 17, 2021 my call was transferred from Stacy to Malory who said she will personally send an ESCALATION EMAIL to her superiors. On 2/19/2021 I spoke with a young gal by the name of Daisy who was so very rude to me that I could not believe the unprofessionalism that Bank of America has working for what I thought was a stand up company from my past experiences. I asked to speak to a LEAD and Daisy said no to me and rudely hung up on me. I called back only to make a verbal complaint and was again transferred to Malory. Bank of America has yet to disclose the IRREGULAR, UNAUTHORIZED AND UNLAWFULL activities on my account. Why did it also take Bank of America 35 business days to notify me of my make belief fraudulent account.

My father made his mortgage payments every month on the 14th via Western Union. Bank of America returned monthly payments because that amount was not enough(due to adjustable). They waited 3 years and then filed for foreclosure. i filed bankruptcy to save the home with the intention of paying the bankruptcy off once BofA made good on the check. The checks were too old to cash and they said that they would reissue. They failed to reissue the checks and still have our money.

$1604.00 per month for 3 years

I am requesting refund of all checks not already refunded, interest, refund of bankruptcy fees. Will also be requesting attorney fees if I have to obtain attorney.

Late billing — took them over a month to get my bill to me. — they blamed the post office — but my other cards did not have this problem
After I paid by check, mailed 11 days before billing due date, they charged me late fee.
Even after I paid electronically the entire amount they charged me interest.
I paid the next billing ahead of schedule by check.
Nearly two months later they received original check payment and tried to cash it — I had put a stop payment on the check because they had already been paid in full.
They charged me a fee for returned check fee.
Three days later I received a threatening dun letter by mail. — funny how the post office got me this dun in record time!
Made me jump through multiple hoops to get the fees reversed — it was like they didn't know who I was — after nearly thirty years of having their card in my wallet.