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Bank of America Customer Service Phone, Email, Contacts

Bank of America
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Bank of America complaints 1565

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5:59 pm EST
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Bank of America Cannot access my own account online

BoA website never fully accommodated customers who live outside of US, meaning customer profile page does not accommodate non-US address and phone number. Not only that, every time I move, I actually have to send a snail mail or do a change of address when I travel to US, which of course I can not do right now.

Now BoA implemented 2FA using mobile phone without accommodating international mobile number to my amazement, so naturally I don't get the code because a code is sent to my phone number without country code.
I called the customer service, waited for over 30 min and then a customer rep gave me a one time code, and instructed me to place a check mark on website to remember the device. I told her that that only works for a few weeks at best but she insisted that that was the way.

Then I opened customer profile page, and found that there is a check box that notes the phone number registered is not a mobile number. I thought that would do it, but then I kept getting an error saying that it was not able to save the information.

Sure enough, after only a few weeks, I was not able to access my account yet again. In frustration, I found "client case executive response team" page. I contacted them now twice but every time I get identical template reply (from a different name), saying that I either need to call them or they call me. Of course, I opted to have them call me, but then they never do, and never received any email either.

Really, I don't need to have a phone conversation. I just need to have the 2FA disabled for my account. All I need is to get back the access to my own account.

Desired outcome: Give me an access back to my own account

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1:11 am EST

Bank of America Money being pay out

Hello my name Jackilynn Barnetta Coles and when the accounts got shut down by the millions for the G.A.M.B. It's fixes than frozen and it's still mess up i ma need for bank of America to fix it righty this has been going on for some time now. Every time i call i get its being fix nothing yet my 1099 G is not correct at all I just wish someone can fix my account so i can get back to CA to look for my son that has been missing for a while now. thank you card # [protected]

Desired outcome: money being corrected that bank of America took

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6:00 pm EST
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Bank of America Thousands of dollars lost

I Am Going Go The Media! My husband and I are at our wits end, and we're getting no help at all from Bank of America customer service. We initiated a wire transfer to Costa Rica on February 8, 2021. We were told the funds would be available February 11, 2021. Today is the 24th and the funds have not been received. Last Thursday, February 18th we initiated a trace on the whereabouts of our funds. We were told it would take 2 business days, so we were expecting some kind of answer by Monday, February 22. As stated, today is the 24th and Bank of America has no information on our $17, 500.00, which is totally UNacceptable! We have been loyal, respectable customers for over 40 years, and now we are getting no assistance from customer service at all. We are in another country and have no access to our funds. Please Help! Our money is gone and Bank of America WILL NOT help us! I am prepared to take this to the media

Desired outcome: Find our money and do your job..., TRANSFER IT!! At least answer us, we are getting no information at all from BofA

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4:43 am EST
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Bank of America Irregular Activities

on December 13, 2020 I tried to withdraw some funds from my account and was unsuccessful with obtaining customer service. I called Bank of America the very next day. After changing my pen#, I was told by a representative for Bank of America that I should be able to use my card now. UNSUCCESSFUL ! Today is the 21st of February 2021, and my account went from FREEZE to CLOSED. what I would like to know is why did Bank of America take 6 weeks and 5 days to mail me a letter of said ''IRREGULAR, UNAUTHORIZED, or UNLAWFUL ACTIVITIES INVOLVED WITH MY PREPAID DEBIT CARD. '' Since that day I have logged/documented/notated every single call to Bank of America and DETR/EDD. And since that very day my calls to the conglomerate companies of Bank of America and EDD have been not so rewarding with the real who, what, where and whys my account is still closed and not one representative can possibly inform me of the real reason why my account is still frozen. I've been pushed away from Bank of America every time I call for help or reason. On February 8th of 2021 I spoke with a (BofA) representative by the name of Michael who said my credit card was submitted for clearance on 2/8/2021 and should take 7-10 business days. On February 17, 2021 my call was transferred from Stacy to Malory who said she will personally send an ESCALATION EMAIL to her superiors. On 2/19/2021 I spoke with a young gal by the name of Daisy who was so very rude to me that I could not believe the unprofessionalism that Bank of America has working for what I thought was a stand up company from my past experiences. I asked to speak to a LEAD and Daisy said no to me and rudely hung up on me. I called back only to make a verbal complaint and was again transferred to Malory. Bank of America has yet to disclose the IRREGULAR, UNAUTHORIZED AND UNLAWFULL activities on my account. Why did it also take Bank of America 35 business days to notify me of my make belief fraudulent account.

Desired outcome: Bank of America to inform me of what irregular, unauthorized and unlawful reasons for the freezing and closing of my account

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8:18 pm EST

Bank of America Reissuance of checks that expired

My father made his mortgage payments every month on the 14th via Western Union. Bank of America returned monthly payments because that amount was not enough(due to adjustable). They waited 3 years and then filed for foreclosure. i filed bankruptcy to save the home with the intention of paying the bankruptcy off once BofA made good on the check. The checks were too old to cash and they said that they would reissue. They failed to reissue the checks and still have our money.

$1604.00 per month for 3 years

I am requesting refund of all checks not already refunded, interest, refund of bankruptcy fees. Will also be requesting attorney fees if I have to obtain attorney.

Desired outcome: Reissuance of checks, interest bankruptcy fees

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8:11 pm EST
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Bank of America Credit card services

Late billing — took them over a month to get my bill to me. — they blamed the post office — but my other cards did not have this problem
After I paid by check, mailed 11 days before billing due date, they charged me late fee.
Even after I paid electronically the entire amount they charged me interest.
I paid the next billing ahead of schedule by check.
Nearly two months later they received original check payment and tried to cash it — I had put a stop payment on the check because they had already been paid in full.
They charged me a fee for returned check fee.
Three days later I received a threatening dun letter by mail. — funny how the post office got me this dun in record time!
Made me jump through multiple hoops to get the fees reversed — it was like they didn't know who I was — after nearly thirty years of having their card in my wallet.

Desired outcome: They need a human review before they send out threating letters and charge fees to long standing accounts in good standing.

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12:21 am EST
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Bank of America It is unfair!! Closed a checking account for fraud activity without warning and notification/notice.

I am going to report the fraud of Clarissa D. Covington.

Doesn't make sense to me at all. I just joined BOA last November 25, 2020, without knowing about the suspicious and fraud activity and No one was telling about the third-party.

The Bank of America closed my checking account, and they stated it would be closed forever without notice. I disagree with their decision because I have never had done this situation as a victim this is first time. I did not know about this suspicious activity of Bank of America and about fraud and suspicious of Clarissa D. Covington in the first place. Doesn't make sense to me, the BOA is the best in America. I was questioned myself, "Why the Bank of America did not tell me a warning through an email, call, or BOA app" like that before sending the mails on Jan. 26th, 2021. After finding out the mails on Jan. 26th, BOA informed me that a closed account.

Clarissa D. Covington, where works at Louisiana Workforce, deposited the money into my BOA bank account without my permission on Jan. 25th, 2021. I have never given my checking account number to Clarissa D. Covington and anyone.

What I think is fair is that they should give a setup for the early warning system in the first place, but they did not do that, so that is why I think it is not fair. If I had known at least 24 hours of the early warning system before, I would have checked on it myself, and I would have seen it on my BOA app. I would have explained or reported the fraud before they closed the bank account. If telling an early warning before, I would not have a problem with a closed BOA Checking account.

I would like to clear up and resolve this situation. I would like to keep an open new account or reopen a closed account at the same BOA instead of other banks. So, I can go to the BOA Branches anywhere. Please FIX RIGHT AWAY this situation of the FRAUD activity WITHOUT DELAYING. I CANNOT WAIT and BE PATIENT LONGER.

Desired outcome: Please FIX RIGHT AWAY this situation of the FRAUD activity WITHOUT DELAYING. I CANNOT WAIT and BE PATIENT LONGER.

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lushalittle
Arroyo Grande, US
Jan 03, 2022 3:14 pm EST
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They did the same thing to me in 2018. They closed my account for fraudulant activity. Withheld my funds from me for 2 years. I called and they said that my account is closed due to fraud but couldn't give me any more information. There was no fraud activity on my account. They even closed my credit card too same day as my checking account without notice. No fraud was ever commited. BofA is a scam. I now can't open a checking account anywehre since they reported it to Chexsystems. They said my account is unpaid. I have disputed it. In 2020 I received a letter from BofA stating that if I don't claim my money that they will give it to the state of California. Never have they tried to contact me regarding the stolen funds. There are plenty of other customers, long standing customers whose accoumts were closed for no reason at all. Don't ever open an Account with Bank of America. Try a credit union instead. Time to file a class action lawsuit against BofA, apparently they dont' learn from their mistakes. This Bank should be forever dissolved and never be allowed to operate again.

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12:17 pm EST
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My mother had a Bank of America checking account in which I was the only pay on death beneficiary. My mother passed away in January. I brought a death certificate and bank statement into the Bank of America branch on University Blvd. in Jacksonville, Florida (3535 University Blvd. West) and spoke with Jaime Mariscal who completed the necessary paperwork on...

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12:42 pm EST

Bank of America Customer service

What is happening to Bank of America! I've been a customer for many years and never experienced the lack of care for customers as I've been experiencing lately. I will call the main 800 number and they never answer. You just get routed to different options and you can never get a person to help you. When you call the branch, it's the same thing. They keep you on hold and no one ever answers. One time, when I called the main 800 number, after being routed all over the place and holding to speak to someone for 40 min, someone finally answers, still couldn't help me so she transfers me to someone else and I could hear a man's voice sounding upset saying "what is it that she wants?" As if I was ruining his day.

Desired outcome: Make changes so that customer service is more efficient

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Edward Kamposek
, US
Jul 21, 2022 2:18 am EDT

I am having the same problem. They need to do better.

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7:23 pm EST
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Bank of America Denied my claim of unauthorized purchases

Someone has stolen my card info. I have united airline, Qtrip, and other airline charges I never made. I notified my bank while charges were still in progress and I still lost my money. The denied my dispute. I have lost over 1200. Bucks. I called again and told them to investigate again. They again denied to pay. I need my money back. I trusted this bank and now I'm freaking out about how safe my money is.

Desired outcome: My claim paid

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Update by LORENZO Fuglee
Feb 12, 2021 7:25 pm EST

I won't stop until I get my money back!

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Edward Kamposek
, US
Jul 21, 2022 2:58 am EDT

A family member was a victim of i.d. theft. Charges added up to about $ 8,000. They contacted Bank Of America 4 times to cancel the card, and get new card number. Bank Of America never issued a new card. They did not cancel the card. Every statement had the same account number. The person(s) who had the credit card didn't pay, because they were unauthorized charges. Bank of America sent legal notices to pay. They didn't go to Collections first. Bank Of America sent more notices and are threatening to sue. Since then, they have been trying to contact Bank of America to resolve this problem. Bank of America is not very helpful. At one time, they talked with 6 different people. An email was sent. Came back, that the email won't go through. 3 more letters were written. Bank Of America is threatening to take a home away because of this! Bank of America needs to be investigated! The money should be paid back to the cardholders not Bank Of America. Desired outcome to credit the whole amount and give additional cash to the cardholders for the stress of dealing with Bank Of America. Everyone should boycott using this credit card.

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Mae Saechao
Fresno, US
Apr 19, 2022 7:45 pm EDT
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What's the update? I am experiencing unauthorized charges and been denied. They want me to write a letter requesting to re open claims and give explanation! This is so wrong! I dont believe they even contacted any merchants. All my charges are international charges and I tried googling merchants but cant find any info. I don't know what else to do.

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Debora Key
Beaverton, US
Mar 22, 2022 1:12 pm EDT
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I n start of Pandemic I had my tax returns differed to Oct2020. In that time, I was not using my cards. I had renters not paying rent and was trying to keep everything from going into foreclosure, I have all online banking no paper nothing.I also at that time started chemo.

Going into all of my accounts and credit cards I went into check to make sure I had not missed anything for my taxes.I found on all my credit cards 3 transaction that BOA on the same days all cards they paid 6,400 6,275 and another 6,275 to a Law Firm over 3000 miles away.They sent me a letter stating they knew I had not charged them but maybe a signer did. I have no signer on account. So then they said well maybe I let someone use my card.No one used my card they then said oh well you need to pay it. I filed charges with Bar Assocation and 5 other state Companies on Layer. He returned call to me and said he didn't know me the money did not go in his account. He to had a fraud on his account. I have been on the phone to BOA for more than 60 hours did all leg work as they did not.they will not refund my money and keep saying its in phase 4 and I will know soon the 3 time if they take it off if you check its says NO open claims.I have been with them 33 years and this is what I get on top of that the interest alone is killing me.they have destroyed my credit. I now have to take them to court I will get my money back.They wont even tell me who they sent it to

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7:33 pm EST

Bank of America Money transferred to another account by someone else

I been receiving edd for the last 4 and half months some one hacked in to my account and transfer my money to another account and I called the bank and filed a claim and it is over $2000 and they only credit my account $982.00. The person that did it changed all my security questions and password. They even sent the person an email saying that I changed my email address

Desired outcome: They need to credit my account for the whole amount

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7:30 pm EST
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Bank of America Unauthorized account opened in my name

I keep receiving statements in the mail of this account I never opened. BOA will not close the account with asking all my personal information including a PIN number to allow them to access my account, which I never opened.
I want this account closed, deleted, removed along with my name. BOA is adding Service Fees each month. Attached JPG. I have contacted BOA about this and nothing has been solved. BOA wants SSN, Birthday, Address and all I want is to remove this fraud account.

Desired outcome: Remove my name and this account.

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5:33 pm EST
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I was a victim of fraudulent transactions mounting $451 on my company debit card. I filed a complaint with the bank right when I noticed 21 purchases made on amazon on the same day, all between $15 and $30. What made it obvious to notice it was fraudulent is the fact that I never used my company debit card for any purchase whatsoever in the course of 2...

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3:22 am EST
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Bank of America Late charge

I did not received my statement with payment due 1/9/21.. I called the number on the reverse of the credit card([protected]) on 1/7 and 1/8 to request a statement. I never received a call back. I a friend go to the internet to get a phone number for BOA credit card info [protected]. I called this number, spoke to an individual named Paul (somewhere in CA). I explain what needed and what I tried to do to get this resolved. Paul stated he would get a duplicate statement and there would be no LATE CHARGE. As one would expect the current statement arrived and to no surprise there is a LATE CHARGE in the amount of $28.00. Ian fed-up with businesses saying one thing, to get rid of the individual they are talking with. I would appreciate the cancellation of the late charge as was originally stated. Thank you!

Desired outcome: Cancellation of the late charge!

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12:39 am EST

Bank of America Edd debit card frozen!!!

I have two fraudulent ATM withdrawals on my account. Both for $1, 000 each. I called the number on the back of the card to file a claim. The claim was filed and I was given a claim number. The card was canceled and a new card was sent out. I logged on to my account the next day and I was locked out. I am locked out of my account and can not access any of my funds that I need ASAP! This is my only income. I have no access to my income at all. I called EDD they stated my account is fine and they DID NOT suspend my account on their end. I hear different reasons from every BofA agent. No help what so ever! I need my money! This was done by BofA with no notice! This is my money!

Desired outcome: I need access to my funds ASAP

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6:01 am EST

Bank of America My edd account frozen

On January 26th I called Bank of America to report charges that I didn't recognize. When I looked in my email I later discovered I had made a mistake and called right away to let them know I made a mistake they froze my account. I have called three days in a row and they won't let me talk to a manager or claim department they just hang up on me. I have called over 50 times and they continue to hang up and try to say that it's edd. When I called edd and talked to a supervisor they said there is nothing wrong with my account and this is Bank of America's doing.

Desired outcome: My claim to be canceled and account unfrozen

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Chris2001
Montebello, US
Feb 01, 2021 12:28 am EST

This is happening to me too! I filed a claim for fraudulent transactions and now I’m locked out of my own account! Not only am I missing the money taken which they should be protecting! Now I can’t access my own funds!

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7:22 am EDT
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Bank of America edd prepaid debit card

Basically like many. My EDD debit card got closed because of fraud suspicion. EDD says my account is fine, but BofA says they need to verify my identity. I called both of them multiple times and both says to call the other to have it fixed. No one offers any solution or way to get this fixed as soon as possible.

Desired outcome: Reopen my EDD card account.

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5:16 pm EST
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On 1/7/21, I used their Bill Pay service to issue a payment to Waste Management for $48.81, The next morning, I was horrified to see that they had processed it for $4881.00. I have called their checking support line 5 or six times in the 17 days since, each time being assured that it was being resolved, and it still is NOT! There are a bunch of NSF charge...

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6:02 am EST
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Bank of America Broke there own protocol by not giving me notice of freezing my account

On January 18th 2021 I receive benefits on my EDD card shortly after I misplaced the card calling Bank of America to have a new one sent I was sent to the fraud claims department where they subsequently instantly froze my account without notice without warning or any type of information that they were doing so they broke their own protocol by not informing me that they were going to hold my account not give me access to my money and I have a small child that I have to feed and I no longer have a job so I'm solely depending on to that money from that car to feed my family and they're not allowing me to do soh

Desired outcome: I want my account unfrozen and placed on the same track that it was on before

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Chris2001
Montebello, US
Feb 01, 2021 12:30 am EST

Have you heard anything back? This is happening to me too right now!

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Stephanie Marie Gilbertie
, US
Jan 30, 2021 6:03 am EST

They are doing the same to me and refuse to let me talk to a Supervisor then they blame EDD I needed he has nothing to do with it

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4:04 am EST

Bank of America Edd debit prepaid cards / misrepresentation of policy & procedures / thief by hacked atm card / unprofessional behavior

* On 01/06 697.00 was stolen from my account by means of ATM located Out of State.
* On 01/06 I filed a claim with Bank Of America Claims Dept./ New Card was mailed out for account.
* On 01/06 Account was closed due to Faurdulent ATM Transactions/ Account was coded under wrong code by B of A Claims department as Fraud and Refered back to Sponser. (EDD). Reason Still Unknown.
* 01/07 Claim 210105302301& 21010530201 Was closed until account issues got resolved.
* 01/07 Freeze Tracker was Submitted to Bof A.
*01/07 to Current Date several calls made to BofA Prepaid Customer Service Reps/Supervisors/ Claims and Fraud Department/ Sponser Supervisor (EDD) by Myself to only be Lied to several times about how And why my account got frozen/ unprofessional Communicatihon from Supervisor/Not accepting Accountabilty and being refered to EDD when Issue was iniciateted exclusively by Bof A/ Placed on long Holds and Hung up on.
* Approximately 30 hours on the phone with B of A and still have not been Credited the 697.00 worth of ATM transactions Stoen from card.
* Fictictional Documentations placed on my Account due to Staff Lack of Understanding& Miscommunication of B of A Cardholder Policy.
* Denied access to my account even after Sponspers paid my next Deposit off 1500 4 days and waiting tol receive that deposit via paper check.
After Complety Every procedure requested and told Several Stories by Bof A I demand Access to my money be granted ASAP.

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About Bank of America

Screenshot Bank of America
Bank of America is one of the largest financial institutions in the United States, with a history that dates back to 1904. Today, the bank serves millions of customers across the country, offering a wide range of financial products and services to meet their needs.

One of the key strengths of Bank of America is its commitment to innovation and technology. The bank has invested heavily in digital platforms and mobile banking, making it easier than ever for customers to manage their finances on the go. With features like mobile check deposit, online bill pay, and real-time account alerts, Bank of America is at the forefront of the digital banking revolution.

In addition to its digital offerings, Bank of America also has a strong network of physical branches and ATMs. With thousands of locations across the country, customers can easily access their accounts and get help from knowledgeable staff members whenever they need it.

Another key advantage of Bank of America is its wide range of financial products and services. From checking and savings accounts to credit cards, loans, and investment products, the bank offers something for everyone. Whether you're looking to save for the future, buy a home, or invest in the stock market, Bank of America has the tools and resources you need to achieve your financial goals.

Overall, Bank of America is a trusted and reliable financial institution that has been serving customers for over a century. With its commitment to innovation, technology, and customer service, the bank is well-positioned to continue to meet the evolving needs of its customers for many years to come.
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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

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9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Bank of America.

Overview of Bank of America complaint handling

Bank of America reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Claim # 240213543968 was posted on Apr 9, 2024. The latest complaint Edd unemployment stolen funds was resolved on Oct 03, 2023. Bank of America has an average consumer rating of 2 stars from 4573 reviews. Bank of America has resolved 457 complaints.
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  1. Bank of America contacts

  2. Bank of America phone numbers
    +1 (800) 432-1000
    +1 (800) 432-1000
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    +1 (800) 688-6086
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    +1 (757) 677-4701
    +1 (757) 677-4701
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    Credit Card Issues
    +1 (800) 214-6084
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    Vice President Bank
    +1 (312) 992-6618
    +1 (312) 992-6618
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    More phone numbers
  3. Bank of America emails
  4. Bank of America address
    100 N Tryon St., Charlotte, New York, 28255, United States
  5. Bank of America social media
Bank of America Category
Bank of America is related to the Banks category.

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