Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Amazon Prime / membership

United States Review updated:
1
Contact information:

I checked my bank on 4/1/18 notice a charge of $14.06 from Amazon Prime for membership fee. I notified the bank of the fraudulent charge on my debt card. The bank immediately cut the card off and issued me a new card that would arrive in 5-7 business days. After the bank refunded my checking accounting, I notice a new charge of $14.12 to another card number. When I called the bank to notified them of the new charge from Amazon Prime membership but they used a different card number. The bank was stunned to learn that Amazon Prime had used my new debit card before I received it in the mail. The only explanation was that because VISA was not informed that the charge was fraudulent and gave them my new card number. As of 4/11/18, I have received 2 more charges against my old debit card and the bank has declined both charges ($14.22 each). I have tried to contact Amazon Prime and tried to unsubscribed but they still charging.
Sh
Apr 11, 2018
0

Comments

Sort by: UpDate | Rating
9w
  11th of Apr, 2018
Agree Disagree 0 Votes
if you had amazons prime service than they do have the right to charge you as stated in the terms
its not fraud if you sign up or opt in for a paid service
Su
  11th of Apr, 2018
Agree Disagree 0 Votes
Prime membership is. $99/year. Sounds like a monthly fee for something else. If your card is declined, banks don't provide a new number to a merchant. Banks aren't allowed to give out your credit card number. Sounds like you received it in email and were hacked. Call Amazon and ask what the charges are for. But if you weren't given the new debit card number, I can't see how a merchant got it. Ask Amazon.
9w
  11th of Apr, 2018
Agree Disagree 0 Votes
@SubSquirrel what your bf said
9w
  11th of Apr, 2018
Agree Disagree 0 Votes
audible is a amazon company so you most likely tried there free 30 day offer
Na
  16th of Apr, 2018
Agree Disagree 0 Votes
same thing happened to me for the same charge. now im wondering if scammers got ahold of this

Post your comment

Submit
Amazon.com Logo Amazon.com
Customer Service
Overall Satisfaction Rating

329 Reviews
1200 12th Ave S Ste 1200
Seattle
WA
United States - WA98144
+1 888 280 3321
View Full Information
     

Reply to

close
Send