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[Resolved] Alamo Rent A Car / car rental

Houston, TX, United States
Contact information:

Originally I booked the compact choice because I was the only person in the vehicle and was flying to a different state to conduct my military duty. The charge was approximately 130, I had made the reservation over a month in advance. To my surprise no vehicles in that category existed, so they just told me take another car from the lot. I had arrived at around 10:30 PM and had a 2.25 hour drive to the military installation. Once I come back I expected a fee for not filling up the tank because I was running late but to my surprise they charged me 260 additional dollars. That totalled 390... triple my original quote I discussed with the agent the day I arrived. I am dumbfounded, and cannot believe I'm being charged 400 for renting a car for 3 days.

Alamo Rent A Car
Alamo Rent A Car

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Updated by Soteloc1991, Oct 29, 2018

    I forgot to mention that once I dropped the vehicle off the agent gave me a receipt of about 186, which also was a massive surprise to only see it be 260 a couple minutes later as I'm running to security and then my terminal. What in the world is this company doing.

  • Alamo Rent A Car Customer Care's Response, Nov 01, 2018

    Sotelec1991, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email [protected]@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.

So
Oct 29, 2018

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