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Alamo Rent A Car Customer Service Contacts

+1 844 354 6962 (Reservations)
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600 Corporate Park Drive
Saint Louis, Minnesota
United States - 63105

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Complaints & Reviews

M
Nov 07, 2019

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Alamo Rent A Car — rental/ rude staff and manager

I reserved through Expedia. I asked the representative, Daniel, if they had an Expedition before he charged...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Alamo Rent A Carwhen returning rental car on october 24, 2019 was informed of damage to front bumper.

Upon returning the car at Savannah Airport on 10/24/19, the agent asked if we were aware of damage to the front bumper. We told him we were not, but that we had not damaged the car in any manner.
When the car was picked up at Bradley Airport there was no walk around the car by the agent there and we were merely pointed to the car in the lot and told to take it. We explained this to the agent in Savannah and he said not to worry as 99% of the time nothing will become of such incidents.
We are not responsible for this damage and should not be held liable for any damage we did not cause.
Information on Report:

Rental Agreement: [protected]
Vehicle #: LC127214
Damage Reported: Front Bumper
Employee # Filing Report: E48352
Vehicle: 2020 Nissan Altima

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    RESOLVED

    The complaint has been investigated and resolved to the customer's satisfaction.

    • Alamo Rent A Car's response · Nov 07, 2019

      William and Ruth Haley,
      Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Georgia Damage Recovery management and our team at our Bradley location. I have asked that they review your concern and contact you with further information about this claim. As this may take several full business days, your patience is appreciated.
      Respectfully,
      Carol

    S
    Oct 28, 2019

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Alamo Rent A Car — false damage claims

    Rental agreement - [protected] 10/17/19 - 10/22/19 My fiance rented a vehicle from October 17-21 for a wedding...

    M
    Oct 28, 2019

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Alamo Rent A Car — car hire

    After using your companies for many car hires i regret to inform you that i have to highlight shocking...

    R
    Oct 24, 2019

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Alamo Rent A Car — service unacceptable

    I rented a car at Alamo at Charleston, SC on 10/19 to 10/24. Upon return, I was told there was damage by an...

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    M
    Oct 09, 2019

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Alamo Rent A Car — tag issue

    I have been rent many cars from different companies from Airport to 5a. Region (Valparaiso and Vina del Mar...

    1
    Sep 27, 2019

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Alamo Rent A Car — cracked on driver side of the window

    I was given a 2019 Buick Enclave during the wee hours of the morning (it was dark) due to the car selection I...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Alamo Rent A Carlost jacket

    We returned our rental on Friday, Sept 13 around 5:30pm at the Denver International Airport. Upon getting in the TSA line I remembered I didn't have my jacket which was forgotten in the back seat of the 2019 Silver Elantra rental. I filed a lost and found claim immediately after getting through the TSA line which was a little over an hour after the car was dropped off. The lady who took the returned car didn't give me a receipt so I don't have a VIN number. This has been over a week and they claim it was never found - I FIND THIS TOTALLY IMPOSSIBLE TO BELIEVE as the jacket was in the back seat under my husband's backpack, he thought I took it and I thought he took it. I wore it on Friday so I know for a fact I had it with me but took it off as the day warmed up. It is a royal blue St John Bay rain jacket, size large with two pockets each having 2 snaps with an attached hood. This is my Alamo Reference Number: [protected]. My name is Cheryl Mayers, 625 Bedford Dr., Westland MI [protected]. I couldn't find a direct telephone number to Alamo @ the airport or I would of called them directly. IF my jacket is not found I will never, ever rent from Alamo again as in my opinion they cannot be trusted!!!

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      • Alamo Rent A Car's response · Sep 24, 2019

        Cheryl522, our offices do their very best to locate left behind items and return them to their rightful owner. You can file a Lost & Found report using the link provided here. http://bit.ly/29BwB8l
        Thank you for choosing Alamo!
        Carol H.

      P
      Sep 20, 2019

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Alamo Rent A Car — overcharging of rental

      I took a car on rent from Alamo on 4-Aug 9:21 PM (Dulles Airport) and returned on 7-Aug 11:08 PM (Newark...

      S
      Sep 18, 2019

      Alamo Rent A Car — car damage

      Hello, I rented a Peugeot 308 for 4 days at Calvi airport (FJ-659-BV). On returning the car the person in...

      E
      Sep 12, 2019

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Alamo Rent A Car — withdraw more than agreed amount

      Hello i made my booking threw the web site of Qatar airways and i paid $294 for the whole rental cost of my...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Alamo Rent A Caralamo rental car

      Alamo Rental Car False Claim
      I am a traveling nurse and rent cars all the time either myself or a recruiting company rent one for me. I never had car damage throughout my traveling. This time I have rented a car from Alamo in Virginia and return it in Atlanta Georgia. Two months after I return the vehicle, I received a damage car claim for $1227.16. I responded with emails, requesting detailed information.
      No response from TYLER L BAGBY [protected]@erac.com, only another note. "As of the above date (4/12/19), we have not received a response from you regarding our claim as documented."
      I have sent numerous emails and asked for details
      Here is my request:
      To whom it may concern,
      In response to the accusation of car damage and demanding payment, there are several documentations I am requesting as proof the damage was done by me as claimed.
      Here are the 5 documents I am legally allowed and requesting:
      1. Written description and photographic proof of the damage.
      2. A copy of a repair bill.
      3. Utilization log, which is a record of every rental for that specific car since I rented it. If the rented vehicle was many times since I returned it, I am requesting proof that I, and not another driver, caused the alleged damage.
      4. Proof of communicating with my insurance to start a claim.
      5. Copy of a rental contract signed by me at the time of the rental agreement.
      No response.
      Today I have received a notice from a Collector Agency written on August 22.
      I would like people to know how Alamo is treating their customers. I will continue to post this issue on social media until Alamo answers. Today, I have posted this message on Facebook, Twitter, and Linked
      Best regards

      Add your opinion

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        RESOLVED

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        • Alamo Rent A Car's response · Sep 10, 2019

          Beata Sims,
          Thank you for your feedback. Please see my colleague's response on Facebook.
          - Carol H.

        S
        Sep 03, 2019

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Alamo Car Rental Cincinnati — charging my car extra

        I turned my car in before 6pm the time stated I was charged $300+ instead of $147. I've called the...

        G
        Sep 03, 2019

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Alamo Rent A Car — service was poor and two days of holiday missed

        The reference number was RA452347347 I telephoned you on my return to England with a complaint We picked up...

        A
        Sep 02, 2019

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Alamo Rent A Car — lost key

        I had rented a car, Mitsubishi asx with alamo. I lost the keys, as it was stolen by a lady when seen in cc...

        C
        Aug 14, 2019

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Alamo Rent A Car — a damage

        I rented a USV in EWR Airport from Alamo Rental, and on 7-04-19 a rear privacy window was shattered while I...

        F
        Aug 09, 2019

        Alamo Rent A Car — rent a car

        Here is what happened with me last 4th of July. We rented a car with Alamo at Orlando International Airport...

        D
        Aug 08, 2019

        Alamo Rent A Car — toll charges on rental car

        I was told ther toll pass was activated and ready for my use in the vehicle, I was NEVER told i would be...

        G
        Aug 06, 2019

        Alamo Rent A Car — a car not available

        I rented two cars via Expedia And when I reached the desk one host was very good and she gave us the car the...

        Alamo Rent A Carattempted price gouging

        I had a reservation at Jackson Hole Airport for a four-day rental with Alamo in mid July. Unfortunately, my inbound flight was missed due to a mechanical delay on the previous flight, and I was only able to fly in to Jackson Hole the following morning. After numerous attempts to reach the staff at the Alamo desk in Jackson Hole (at least six calls over a span of an hour and a half went completely unanswered), I called the reservations line. The agent I spoke with was happy to adjust the reservation but then told me it would be a price increase of over $90 (33% more) to have the car for one less day. When I asked if we could work out another arrangement for picking up the car he said he would check with his supervisor. At this point the line suddenly started dialing again, and I found myself speaking to another agent who had no previous knowledge of my call. So I started the process over. The second agent had great difficulty with English and kept repeating things back incorrectly - wrong city, wrong res numbers, etc. He clearly could not understand English very well (mind you I speak for a living and do so in a clear, non-accented manner). At this point I gave up because my next flight was leaving. My wife called again and tried to sort things out, but the agent she spoke to also insisted on a rate of $90 more for fewer days with the car. So, we just cancelled the reservation and I went back online to book another car. Sadly, no other companies had cars available for pick-up in the terminal, so I had to re-book with Alamo. Lo and behold, I was able to re-book at a price only $30 more for the same car in the same location. Clearly this suggests that the effort to charge me $90 more than my original rate was an attempt at price gouging directed at a person who was struggling with travel difficulties already. At the very least it's an example of acting in bad faith. I don't recall booking with Alamo in the past, but based on this experience, I do not believe I can trust them in the future and feel compelled to do business elsewhere.

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