Alamo Rent A Car Complaints & Reviews

Alamo Rent A Car / rental car service

Jul 31, 2018

I'm a Alamo insider and have rented many cars from Alamo. Me and my husband receive the worst service this past weekend. My original conformation number was 1601332535. We reach the car rental facility at 2:30 am, and was told due to my rental was at 5:30 am, that I would need to come back...

[Resolved] Alamo Car Rental / car rental, 24 hrs assistance

Jul 30, 2018

A European family member rented a car from Europe, paid for it. She gets to LAX, Alamo convinces her to pay 30$ per day extra to get a better car. She accepted. She had gotten the 24 hrs assistance if anything goes wrong with car. In Oklahoma, we got a sudden flat tire. We quickly pulled to...

Alamo Rent A Car / additional charges on car rental

Jul 24, 2018

I rented a car at Vancouver airport on July 19-22, 2018 (RA # 173707973, RES # 1929357803) for an online advertised rate of $75 per day. When I returned the car, I was also billed a "premium location charge" at 17.21% and a "customer facility charge" at $5 per day, for an additional cost...

Alamo Rent A Car / rental car customer service wrong fees provided on extensions

Jul 21, 2018

I had ato get an extension on a rental with Alamo for a rental that was picked up at the Orlando International Airport. . I called their reservations phone number and spoke with Roschelle to extend from Sunday to Tuesday she said I would have to pay $2.30 to extend until Tuesday. I said I...

Alamo Rent A Car / customer service/ cavalier attitude

Jul 19, 2018

Poor Customer Service and Cavalier attitude. On July 12th I booked a reservation for a full-size vehicle to be picked up at El Paso AirPort. While traveling to El Paso my flight was delayed twice. As my flight was the last scheduled flight for that evening and the delays made my arrival...

Alamo Rent A Car / sat nav and mid guidance

Jul 19, 2018

Hi I got a masserati levante at Orlando International Airport and 2 things 1 the guy gave me the key and said its over there with no direction on how to use the car or anything 2. The sat nav which we Had to pay extra for is a complete joke why did it take me 3hours to get to cocoa beach from...

Alamo Rent A Car / theft

Jul 17, 2018

On Saturday 07/14/18 My brother Martin Stanfield, and his son Martin Stanfield Jr. came to visit me-his sister Angela Green. We started to go with another rental car company. However, after a family member recommending Almo. We chose to go with you! Big mistake. Your employees at the...

Alamo Rent A Car / more expensive vehicle

Jul 16, 2018

Went to dominican republic had a reservation for fullsize car got to airport waited for an hour and a half for somebody to show up...i was told that there were no full size car and because of one piece of luggage was forced into a big suv...i had no choice didnt know what to do in a...

Alamo Rent A Car / Rental Bill

Jul 11, 2018

I recently rented a vehicle from the Tampa airport. The rate was 20 dollars per day plus tax. I was a day and a half late on returning the vehicle so I called to let them know. They informed me my total would go from 92 dollars for the 3 days to 535 dollars for the 4.5 days. I spoke to a...

Alamo Rent A Car / vehicle condition

Jul 04, 2018

I rented a 15 passenger van from mco the airport in orlando fl. I rented from june 26 to july 3rd 2018. My claim #30165063 was provided by a customer service rep by the name of latice. I called her on the third dayto advise that while I was driving I some how shifted the mat and out run...

Alamo Rent A Car / price gouging

Jul 03, 2018

My husband and I rented a car in Seattle, WA, for 10 days. (6/16/ - 6/26/18) The basic charges are understandable, but I have to agree with another disappointed customer that the "additional driver" fee (totaling $109.90 for our 10 days) is ridiculous. And whatever is a "customer facility...

Alamo Rent A Car / first-time car rental - confirmation number - 1258619443

Jun 27, 2018

My family and I made plans to go on vacation in June 2018, and determined we needed to rent a vehicle large enough to accommodate 8-passengers. The decision was made to rent an 8-passenger premium vehicle from Alamo. I made the vehicle reservation on 23 Feb 2018, and received a couple of...

Alamo Rent A Car / rear tires issue refund requested (worst service)

Jun 27, 2018

I booked the car for 7 days vacation trip, During the drive I noticed the rear tires were having some issue and I need to keep the car at my parents place, take their vehicle and continue for the trip. My entire journey wasn't good. I need to fix the rear tires and then return back the...

Alamo Car Rental / poor customer service

Jun 26, 2018

Rented a car on june 21, 2018, through june 25, 2018, through my contract stated the cost at $100.71, I was billed $130.00. I was told that I kept the car 2 hours over. Well, the car was kept 2 hours over because the rental car would not start. We call the roadside service number. I spoke...

[Resolved] Alamo Rent A Car / service

Jun 24, 2018

Went to look for a truck rental, the man in the front reading a book was quick to service us. We came from the airport and had already looked online for trucks. The online showed three available and Alamo with the best fare was the choice we made. Normally we go to another rental because...

Alamo Rent A Car / second driver charges are unfair and not communicated at time of reservation!!

Jun 21, 2018

We had a very specific reservation number 1400757223 for a rental from May 16, 2018, to June 5, 2018, out of the Logan Airport car rental facility. When we went to pick up our car rental we were informed at that time by the agent that there would be a daily fee of $10.99 for adding my wife...

[Resolved] Alamo Rent A Car / charges on collection

Jun 18, 2018

Ra 543232878. bil 0 Rental 15 june 2018 11:35 am San francisco intl arpt Return 17 june 2018 12:30pm Las vegas intl arpt Peter rainford - read Vehicle #jp575204 Model rogue Travel charges Rap 3 days 6:99 $20:97 Fso 1 rental $60:70 Above is copy of my receipt following car hire. I don't know...

[Resolved] Alamo Rent A Car / defect gps

Jun 06, 2018

We had a car from the 14 to the 24th of May. The car was fine, but the GPS was not. First the speak didn't work, so we had no guidance other than to look at it, and driving the roads in LA and looking at GPS was not easy. Secondly it suddenly stopped and we could not get it alive again...

[Resolved] Alamo Rent A Car / car rental

Jun 05, 2018

I made a reservation on for a full size automatic Nissan Sentra or similar at the Santo Domingo airport for Sunday April 19th, 2018. (Please see reservation below) When I arrived at the Alamo location they informed me they no longer had any full size vehicles available. When I...

[Resolved] Alamo Rent A Car / request refund, company refused to rent vehicle

May 30, 2018

Hello: On May 22, 2018 at approximately 3:00 pm, I had arrived at the Alamo located at the Detroit Mi. Airport, refer to Confirmation # 1838392591COUNC. Unfortunately I had lost my current California Drivers License; I did have an old California Drivers License with my photo and Driver...

[Resolved] Alamo Rent A Car / car rental/billing

May 30, 2018

Hi, I have been following up with your customer support for more than a month now regarding my refund of double charged rental bill. One was charged on my credit card and other was the check from my insurance provider to alamo directly. I requested to refund amount charged on my credit...

[Resolved] Alamo Rent A Car / car rental

May 23, 2018

I have always rented my cars from Alamo even when you guys messed up in the past, because people make mistakes, but to have me rent a car and approve it, then nonchalantly turn around, call me up hours before pick up to say you are completely out of cars is absurd. You knew before I...

[Resolved] Alamo Rent A Car / unauthorized credit card charges - daily

May 01, 2018

I returned the rented vehicle on the due date April 19, 2018 at Sabiha Airport, Istanbul Turkey. Thereafter Alamo- Enterprise is charging my credit card on a daily basis. So far there have been over 7 unauthorized transactions by Alamo. I have tried reaching the office multiple times but...

[Resolved] Alamo Rent A Car / billing - I was advised I could use my cc to rent and do the "hold" then use my debit card to pay the final bill.

Apr 24, 2018

The counter person told me it wouldn't be a problem to use my CC as the hold card but actually pay with my DC. My CC was actually charged. I called the CS line and was advised it had been taken care of and to wait 24 hours to see the change. 72 hours later, no change and the charge...

[Resolved] Alamo Rent A Car / overcharged on car rental

Apr 14, 2018

We were quoted a price by Alamo for a car rental. The quote invoice is attached. When we received the car and returned the rental car, we were charged more than they quoted us. I ask two different people at the counter and they said they could not change it, that it was right. I have...

[Resolved] Alamo Rent A Car / unprofessional behavior by a alamo on-site manager at miami international airport

Apr 09, 2018

On Thursday, April 5th, 2018 at the Alamo Rental Desk inside the Miami International Airport, we were informed that since we presented them with my Driver's License and our Credit Card which was a copy in my wife's name (though we are both on the same account), they could not proceed with...

[Resolved] Alamo Rent A Car / not refunding my money due

Apr 07, 2018

Ref 445857907 I have a receipt showing a $60 refund to be issued at Tampa airport after I returned a car I had several problems with. I was also guaranteed a phone call from the manager and $100 vouchers due to inconvenience. After 2 weeks and still no vouchers or refund in my bank I am...

Alamo Rent A Car / customer service at new orleans airport/kenner, la

Apr 07, 2018

I am requesting someone from the corporate company to call me directly. Due to the employee being distracted on a personal call while trying to complete my rental agreement I have been charged on 2 credit cards $700 for a $199 rental Alamo is telling me and my credit card company they lost...

[Resolved] Alamo Rent A Car / supplemental charge at end of agreed upon payments

Mar 30, 2018

I had an accident while on vacation with an ALAMO car I rented. We agreed upon a price I owed and set up payments. I owe $199. And change as of 3/30/18, but today I got an email saying I owe an extra $448.00 do to a supplement change that I was never aware of until now. Is this legal after an agreement for a specific price and payment plan? Thank yoi

[Resolved] Alamo Rent A Car / car rental

Mar 27, 2018

We rented a car at the St Pete/Clearwater airport. The process to get the car was smooth. We decided to get gas on our own before returning the car. However there was no gas station anywhere close to the airport. I fell like this might have been planned so we payed the upcharged gas. I...

[Resolved] Alamo Rent A Car / charges for damaged windshield

Mar 26, 2018

I picked up a Grand Cherokee from SFO on Feb. 10 and returned the vehicle on to LAX on Feb. 22. The rental agreement# is 541567300. We were hit by a small flying rock on the highway, causing a small crack. When I returned the vehicle at LAX, I specifically told the inspection guy about the...

[Resolved] Alamo Rent A Car / lost key charge

Mar 23, 2018

My friend rented from Alamo at LAX. We all stayed in sane house in Palm Springs. Upon leaving my wife accidentally grabbed my friends keys to car. We were 1/2 hour from airport when they called us. We told them we had to catch our flight and we would drop keys off at lax Alamo office. We...

[Resolved] Alamo Rent A Car / rental car van

Mar 21, 2018

We rented a van thru Allegiant Air. Thought we were getting a great deal until we got to the St. Petersburg Airport for pick up. I had paid on line, all I thought would be needed was to sign the form. You had three agents and it took over an hour to get waited on. I finally was first in...

[Resolved] Alamo Rent A Car / damage recovery which was not caused by me

Mar 13, 2018

Hi, I am placing a complaint with regards to claim number 11989102 for which I have been asked to pay 173$ for a broken seat belt for a rental car I took in SFO around December 25 2017. While returning the car the representative at SFO airport asked me if the I had called in regarding a...

[Resolved] Alamo Rent A Car / alamo rentals

Mar 12, 2018

Confirmations ref-1238053173count Hey hope you are well We picked up a rental car from you sat 3rd march. Ever since we have had a few problems. Including when we first got to mco airport, we were told that a dodge caravan (the one that was ordered for us to fit 6 people and 6 cases) was not...

[Resolved] Alamo Rent A Car / extremely rude customer service

Mar 11, 2018

On February 14th, 2018 American Airlines from Newburgh Ny, arrived at Georgia airport Atlanta...had conformation number for rental..was 11:30 pm, refused our card, refused cash, refused to call anyone, was renting for Georgia two weeks...wouldn't take none of my cards including visa...

[Resolved] Alamo Rent A Car / help desk rude behavior

Mar 08, 2018

Last Saturday March the 3rd, my husband and I had a reservation for a rental car with Alamo picking up at the International Philadelphia airport and dropping off in Allentown, PA. Due to the severe weather conditions in Philadelphia, our flight from Houston (the day before) was delayed and...

[Resolved] Alamo Rent A Car / payment methods complaint

Mar 02, 2018

Sir, I rented a car using the website Rental ref: AE901668600 and was allocated a car from your company ( in actual fact the car we were given was a National car). Our rental was from Dubai Airport Terminal 3 from 17th Feb - 23rd Feb. I want to complain/inform you about the...

[Resolved] Alamo Rent A Car / damage recovery unit

Feb 28, 2018

In regards to Claim #: 12304485 My Name: Andre L B Castelhano To whom it may concern, I have recently received a mail from EHI - in name of Alamo - in regards to an damage or loss (no details were provided) involving the car I rent from Alamo rental vehicle. I picked up the car on February...

Alamo Rent A Car / management

Feb 27, 2018

Florida Shooting The federal government, the FBI, the local government, the sheriff department, the sheriff deputies, all failed. The shooter killed 17 people. You blame the NRA. That is ridiculous! The NRA killed no one. Now you are punishing members of the NRA because you disagree with...