Alamo Rent A Car Complaints & Reviews

[Resolved] Alamo Rent A Car / the rent of a car

Feb 19, 2018

I rented a car on the internet, to be exact an SUV, one we got to Greenville SC's Alamo/ rent a car the lady there said that the SUV was not available so we ended up with a Chevy Malibu. Pretty good car but not an SUV, she said if we wanted an SUV it was $11 more. We agree to pay for ga...

[Resolved] Alamo Rent A Car / car rental

Feb 19, 2018

I rented a car at columbia south carolina airport on february 15th 2018. The car was "ready" sitting there with the hatchback up, keys on dashboard. The rental was to transport my son from fort jackson army boot camp to his ait at fort eustis va. The army is beyond strict with their...

[Resolved] Alamo Rent A Car / double billing

Feb 17, 2018

It was the worst experience. I paid cash when I returned my car. I didn't expect Alamo to charge my credit card as well. It was double billing. After two days I saw the charge, I became panic. I called and was promised that I would get full refund. I told Alamo that I didn't use an...

[Resolved] Alamo Rent A Car / car rental

Feb 12, 2018

Alamo car rental issues!!! I rented a car in palm beach Florida and was charged for insurance I said I did NOT want and charged for an upgrade she said she gave me for free. As soon as I noticed the error I called and the person barely spoke English and said they could not help. I want a...

[Resolved] Alamo Rent A Car / did not get vehicle requested. only upgrade offered at extra cost

Feb 09, 2018

Only got confirmation on 18/12/17 pm that trip to Boston Mass was on. Booked flights and car rental for 23/12/17 return to UK on 04/01/18. Requested Toyota Rav 4 or similar + snow tyres + GPS, due to predicted severe weather, as also planned trip to visit friends in Connecticut during my...

[Resolved] Alamo Rent A Car / pricing

Feb 02, 2018

Made a reservation and was given a quote of $268.08. When we picked up vehicle at Tampa Airport I was charged $533.38. That is almost double the price I was quoted. The gal couldn't answer any of my questions as to why it was so much more. January 10 - January 17, 2018 rental time Tampa Florida...

[Resolved] Alamo Rent A Car / concern on claim # 11920623

Jan 15, 2018

I have a serious problem with Alamo Customer Service team during last 20 days. I have an open claim # 11920623 on Alamo Confirmation# 292612207. My Rented Car was scratched on shopping mall parking lot. Partial payment in amount of $273.83 Alamo already received from Liberty Mutual In...

[Resolved] Alamo Rent A Car / obligatory extra charges when pick-up scam

Jan 13, 2018

In December 2017, my family and I rented a car online from Alamo for a holiday trip to Puerto Vallarta. Online, they had the best prices so we booked a car with them. When we get to the airport counter, they say they are out of cars and that whenever anyone returned one (which btw could be...

[Resolved] Alamo Rent A Car / rental car in ft lauderdale airport

Jan 08, 2018

On 01/02/2018 I rented a 15 passenger van from the Ft Lauderdale airport location. As I am getting ready to leave, the Alamo representative, who is checking my paperwork notices that my rental has an expired tag. She calls a manager to request another vehicle but there were no other 15...

[Resolved] Alamo Rent A Car / alamo rental service. not satisfied

Jan 07, 2018

Long story short. I had to rent a car from BTV airport on 1/5/18 @ 7:25pm because my flight was canceled. I rented the car for roughly $121. I needed to get to Boston to catch a flight there. I turned the car in at approximately 11:45pm on 1/5/18. Once again my flight was canceled. With no...

[Resolved] Alamo Rent A Car / airport shuttle service and quality of rented vehicle

Jan 03, 2018

1. Airport shuttle - we made reservations noticed that our arrival was dec 31 about 1:30am. The Alamo shuttle passes one time, but fast, never stop in our site. 45 minutes later an Enterprise shuttle stop for third time, and give us a ride to the Alamo parking lot. The Alamo shuttle wa...

Alamo Rent A Car / renting car

Jan 02, 2018

I checked into Charlotte airport had reservations well in advance to rent a vehicle. To go visit family in carolina georgia and Florida and return the vehicle in florida. Even called prior to renting the vehicle to make sure alset. I get in January 1st and no one was at the counter at...

Alamo Rent A Car / car rental at kona hawaii big island

Dec 31, 2017

I had rented Alamo Car as part of a Costco travel package, and after returning the car, received a zero balance receipt from the rental office. After I returned home, I found to my surprise at a later date that the rental company has charged $300 for lost key. I left the key inside the car...

Alamo Car Rental / driver hinting for tips

Dec 31, 2017

On Christmas night, we landed at Chicago O'Hare. It was 5:30pm when we and others waited for our shuttle to take us to the Alamo Car Rental area to retrieve our rental cars. The van drove up with an older driver (around 55-60) and introduced himself as Kenneth to various passengers. Some...

Alamo Rent A Car / big alamo scam

Dec 26, 2017

I rented a 4 door car. When I got outside I was talked into taking a nicer van for free 2 days later the van was broken into and the stereo was stolen. Wires were perfectly cut and no damage around around the base I thought this is very strange. I walked around the hotel parking lot and...

Alamo Rent A Car / customer exit booth agent and eddie manager

Dec 23, 2017

Let me start by saying I have been renting with Alamo for over a year now and I'm an alamo insider. Today I had the most awful experience with Alamo. As I sit here writing this i'm still upset. I had already reserved my vehicle ahead of time, did my check in online to skip the counter...

[Resolved] Alamo Rent A Car / stolen goods

Dec 09, 2017

I picked up a car on 12/5 from AVL approx 1pm. I dropped a $350 Apple Watch in the parking lot. I realized as soon as i got to my hotel the watch was missing. I have tried to reach them countless times since that day. On Thurs when i returned the car a worker for National/Alamo out back...

[Resolved] Alamo Rent A Car / discount when picking up rented vehicle

Nov 30, 2017

I rented a vehicle at Atlanta airport. When I arrived at the counter I asked the representative if there were any discounts accepted like Auto Club or Costco membership. His response was no and he asked another rep nearby who quickly said I had to do that online before coming to the...

[Resolved] Alamo Rent A Car / rental car

Nov 22, 2017

Alamo Houston is absolutely TERRIBLE!!! We waited for over 1 hour for the mini van we requested to rent over a month.We arrived at the rental location at 9:50. It is now 11am and they keep giving excuses. We having been renting cars for awhile. Now with this experience, hearing and reading the...

[Resolved] Alamo Rent A Car / representation of charges

Nov 20, 2017

Recently I rented a vehicle from Alamo at the Phoenix Airport, confirmation #1830142063. At pickup I decided to purchase the damage waver and I had returned without a fillup, so there were valid extra charged but the price I paid was far, far above what was expected by the web site...

[Resolved] Alamo Rent A Car / damage claim

Nov 20, 2017

A rental hit my Corolla while trying to merge into my lane, and now Alamo is finding me negligent and responsible for damages. Apparently this was done after investigation. What is funny is they have never contacted me or my insurance agent for my statement. I have pictures of damages that prove the rental driver was at fault. This is unacceptable.

[Resolved] Alamo Rent A Car / car rental - fraud damage claim

Nov 17, 2017

I live in Thailand and traveled to Zurich, Switzerland between 19- 31 October 2017. So I reserved car from ALAMO with fully insurance for using in Switzerland between 19-31 October 2017. This reservation was confirmed by website "" and I already paid the rental fee by credit...

[Resolved] Alamo Rent A Car / false damage claims

Nov 05, 2017

I rented a car at the main airport in San Salvador, El Salvador for 9 days. Upon returning the vehicle with nothing wrong with it I asked to borrow the rest room. When I came out the manager said there were two problems with the car. A large scratch on the back and the antenna broken off...

[Resolved] Alamo Rent A Car / overcharge on a supposed damage to wheel cover

Oct 29, 2017

This is the frustrating communication I have been having with Locauto: I disagree with the assessment and would like this reviewed. 1. The car had a number of dents and scratches when we picked it up. I am quite sure that we did not damage the car in any way. 2. Have you seen the purported...

[Resolved] Alamo Rent A Car / lost and found

Oct 27, 2017

I'm at Cleveland Hopkins Airport location, a week prior I was here with my father visiting Cleveland Clinic for a very serious heart issue. Upon me flying back home I left 2 pairs of shorts in the rental car. I was back 3 days later and rented again from Alamo and asked about my shorts. I...

[Resolved] Alamo Rent A Car / forgot a cellphone in a rented car

Oct 27, 2017

We rented a car (Alamo) at Liberty airport (Newark). When returning the car we forgot our new cellphone in the car *Samsung 8", black. We immediately called the company and also filled all necessary documents. The company replied that they did not find the phone and that the car wa...

[Resolved] Alamo Rent A Car / rental car reservation at dfw

Oct 26, 2017

I reserved an SUV on August 4th to celebrate my birthday weekend with family and friends who are arriving in town. In the hope of trying to be proactive, I attempted to check-in early so that I could make an appointment following my pick up. Somehow my price jumped up to $400 plus after...

[Resolved] Alamo Rent A Car / completely overcharged without notification

Oct 24, 2017

Hi, Recently we rented a car from Los Angeles to San Francisco (rental agreement number 749143516) which was paid for months ago through our travel agent with the company DriveAway holidays for $166 AUD for the 3 days (13th-15th October)! Upon pick up of the car the lady at the counter...

[Resolved] Alamo / car rental

Oct 23, 2017

I'm completely frustrated and disappointed with Alamo. I planned a trip with my husband to Letchworth State Park last weekend and I was extremely excited to go. Fall is at its peak right now and to see the leaves changing color next to the Park's waterfalls would've been amazing. I booked a...

[Resolved] Alamo Rent A Car / horrible customer service at berlin tegel airport

Oct 21, 2017

Hello, 6 weeks have passed since I sent my letter of Complaint to the Customer service of Alamo Rent a Car, and all I got is a reference number : CL168217 I hereby copy my letter of complaint: 15.09.17 To: Alamo Rent A Car Customer Service Complaint about a horrible customer service in Berlin...

[Resolved] Alamo Rent A Car / damage recovery unit

Oct 15, 2017

In regards to Claim #: 11585428 My Name: Eric Kwon To whom it may concern, I have recently received a letter from Alamo in regards to an "accident" that I was involved with another party that happens to have been renting Alamo rental vehicle. Speeding up to conclusion, after no attempts to...

[Resolved] Alamo Rent A Car / car rental double charge

Oct 13, 2017

I rented a car using my debit card. I was charged 3 times, each time I extended my rental and when I returned the car, instead of using these 3 payments to complete the trasactions as showen on the invoice sent to me, they made a 4th payment with the total amount, which resulted to...

[Resolved] Alamo Rent A Car / undue payment

Oct 11, 2017

Dear Sir(s) I rented a Mini Van Auto A/C in August 8th, 2017 at Boston Logan International Airport. My RA # is 936896279, my RES # 289258707 EXT REF # R3L5YC5 . I paid some extras at the counter such as an extended protection per day and Toll pass device for the six-day rental of the...

[Resolved] Alamo Rent A Car / car rental service

Oct 09, 2017

Checked in at rude as counter at the Indianapolis airport. $12.95 was being charge when I was told only $10 a day for insurance by agent. Got to vehicle requested a Jeep renegade was told I had to choose between a Jeep Patriot or Kia Soul because person before me was given a upgrade and...

[Resolved] Alamo Rent A Car / poor customer service @ san diego intl airport

Oct 08, 2017

I booked my rental car via Hotwire. When I got to the San Diego Airport to pick up my car, the agents of the Alamo company exhibited very little motivation in providing me service. I was traveling with my colleague and we were spending much longer time than expected to be reasonable to...

[Resolved] Alamo Rent A Car / car rental

Oct 07, 2017

I rent a car on may 17th at Alamos in Hilo-HI. They wrote down my credit card number for security deposit. I returned the car on may 19th and I paid U$325.65 by cash but It was charged on my creditcard even so.That means I was charged twice for the rent of the car. I tried to contact the...

[Resolved] Alamo Rent A Car / no cars when arriving at airport with reservation!

Oct 04, 2017

On September 16th we flew into the Wilmington NC airport. I made a reservation one month prior on the phone with an actual Alamo agent. Reservation number 2016469921 for a full size car, picking up at 10am on 9/16 and returning on 9/23 at noon. Once we arrived the "counter lady" told u...

[Resolved] Alamo Rent A Car / rental car at alamo las vegas airport

Oct 03, 2017

Flew into las vegas 9/25/17 to pickup reserved mid size suv toyota rav 4 or similar. After waiting in line for over a hour with many other people we finally got to agent one of three working to get our reserved suv. We got everything taken care of with her and were sent to parking garage...

[Resolved] Alamo Rent A Car / rental car

Oct 02, 2017

My rental agreement number is 748756486. It was supposed to be returned on September 25th and I am currently in the hospital. I advised the agent that I needed to extend the rental until Sunday October 1st. I still have not been released from the hospital and when I advised them to please...

[Resolved] Alamo Rent A Car / billing

Oct 01, 2017

I was overcharged for this rental. I started with a bill for one day total $44.61. Picked up the vehicle and handed the rep 3 $25 off coupons to use to pay. He added them to the invoice. My total showed $12.83 and a remaining $50 voucher amount. The car was dirty and smelled horribly but I...