SUBMIT A COMPLAINT

[Resolved] Alamo Rent A Car / alamo rent acar tolls [protected] usa

Jamaica, NY, United States
Contact information:

NoCont Loc [protected] Martin Burri, Schwerzenbach
NoRES [protected], ID Contrat AUTO EUROPE DEUTSCHLAND, No Ref Ext EU14935248

Dear Sirs,
On 26-AUG-2018 I have picked up a car from ALAMO Rent a Car at the JFK International Airport, Building 308 Federal Circle Jamaica, NY 11430. While doing the paper work, the guy at the service desk tried to sell me a Pass for cashless tolling for the State of NY. I have told him that I will not need such a Pass, as I'm going to drive north to the New Englang States and Canada and will not be driving on Highways in NY State.
Checking my credit card bill from October I found, that I have been charged from ALAMO for the amount of USD 28.40 for the above mentioned TOOL PASS. As I didn't agree on such a TOLL PASS and didn't get ore use it, I expect that this amount will be refunded to my credit card.

Sincerely
Martin Burri, Switzerland

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Alamo Rent A Car Customer Care's Response, Nov 01, 2018

    Martin Burri, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email [protected]@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.

Ma
Oct 31, 2018

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