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4.1 390 Reviews

Alamo Rent A Car Complaints Summary

296 Resolved
94 Unresolved
Our verdict: You can expect a very good level of service from Alamo Rent A Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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ComplaintsBoard
K
12:00 am EDT

Alamo Rent A Car fraud and cheating!

We rented a car in Houston Tx, we went over the car for damages and were documented in their handheld computer, upon returning the car the alamo rep stated there was a dent to the front bumper, my husband stated is was documented in the handheld and rep said oh yea its here. My husband finished and we left for the airport. 1 mo later we received a bill from vangaurd stating there is damage on the car and when my husband called it was the same dent documented then they say it was a windshield crack, which was not there upon return. We will never rent from alamo again and when we do rent we will have a signed release from any rental company. What a scam...

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CarlosIgnacioC
, CR
Jun 20, 2009 7:53 pm EDT

Alamo: Why are you Charging me a hidden Fee?

Between May 10th and may 24th, 2009, I rented a Ford Focus through a travel agency in Costa Rica, from where I come from (turhokeanos.co.cr) with ALL INCLUSIVE in Orlando Florida.
Every thing was fine, until they charge an extra $123.53 "Carefree Personal Protection" (CPP) which I NEVER order.
Seems to be that the rental agent at the Orlando International Airport decided that I needed such insurance, but she never ask me for that, the only thing she said was: do you need a GPS in Spanish? I answered: I don’t need a GPS in Spanish. And she printed the receipt and made me sign with my initials.
If I bought an ALL INCLUSIVE PACAGE to the travel agency, why I will need an additional CPP? And I told her: give me only what is included in my reservation.

What I think is, she is getting a great commission, selling "extras" that customers don't order, don't need and don't know are paying.

Let me ask you: Will be the First and last time, I ever rent a car with ALAMO?
Alamo: don’t take advantage of honest and hard working people, give my money back.

Carlos Calderon; from San José, Costa Rica.
RA# [protected] RES#[protected] Contract ID S00208NK

ComplaintsBoard
K
12:00 am EDT

Alamo Rent A Car alamo is not an honest company

I have booked a car for 4 days from Alamo through the Internet, to be picked up at Raleigh-Durham airport. The charge is around $130 total. It is a good rate and the cheapest that I could find on the internet. On the day of the pick-up, I arrived at the rental counter 1/2 hour early because of early flight arrival. I was surprised to learn that they would charge me $30 more for picking up 1/2 hour early, saying that that's how the computer works and there is nothing they could do about it. I then decided to wait 30 minutes to pick up my car. During the 3o-minute waiting time, I heard 2 other customers who wanted to change their rental time slightly and were being charged outrageous prices on top of the original prices. After I finished signing the rental agreement, I wanted to test how Alamo would respond to a normal situation. I asked what would be the additional charge if I return the car 2 hours later the original booking time. The agent behind the counter said he did not know and the computer would not show. He said the only way to find out was to return it 2 hours later than the agreed time and the computer would then show what it would be. That's sounded so ridiculous because if I could book via the internet by talking to their computer, why couldn't their computer tell me the late charges. I do not like the eerie feeling of being charge an unknown outrageous amount.

When I stepped out of the rental office, I made a remark to another Alamo customer that Alamo is scamming its customers. He said he had the same feeling. He and I both said it would be our last time doing business with Alamo.

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CarlosIgnacioC
, CR
Jun 20, 2009 7:55 pm EDT

Alamo: Why are you Charging me a hidden Fee?

Between May 10th and may 24th, 2009, I rented a Ford Focus through a travel agency in Costa Rica, from where I come from (turhokeanos.co.cr) with ALL INCLUSIVE in Orlando Florida.
Every thing was fine, until they charge an extra $123.53 "Carefree Personal Protection" (CPP) which I NEVER order.
Seems to be that the rental agent at the Orlando International Airport decided that I needed such insurance, but she never ask me for that, the only thing she said was: do you need a GPS in Spanish? I answered: I don’t need a GPS in Spanish. And she printed the receipt and made me sign with my initials.
If I bought an ALL INCLUSIVE PACAGE to the travel agency, why I will need an additional CPP? And I told her: give me only what is included in my reservation.

What I think is, she is getting a great commission, selling "extras" that customers don't order, don't need and don't know are paying.

Let me ask you: Will be the First and last time, I ever rent a car with ALAMO?
Alamo: don’t take advantage of honest and hard working people, give my money back.

Carlos Calderon; from San José, Costa Rica.
RA# [protected] RES#[protected] Contract ID S00208NK

ComplaintsBoard
C
12:00 am EDT

Alamo Rent A Car bad way of doing business

Alamo Car Rental at the Miami Airport location.
3355 Nw.22nd St. Rd.
Miami, Fl 33142

I rent cars a lot and from Alamo. When I say a lot I have hundreds of weekly rentals with Alamo and I use the same location every time. Since I rent so much I do not take the optional insurance, prepay for gas or upgrade the car for an additional fee.

Alamo employees make commission when the add on any of the above services. If a customer does not add any extras they are called a D.

Which means no commission is being made on that customer with that rental.

Alamo employees know me by now and when they see me they walk away from the counter so not to help me. I get treated rude at times and they add fees to my rentals to punish me for not adding any extra options.

The last straw was when a rental agent made me wait for 3 hours, canceled my reservation and call the manager and said I was harassing him.

I wrote a letter complaining about my treatment, I was told he was wrong and they reprimanded him , but that incident cost me time and because he canceled my reservation I had to pay extra and bring the car back the next day to correct what he did.

I recently started renting for Enterprise Rent A Car and the service is much better but on August 1st 2007 Alamo purchased Enterprise. I hope they do not take on Alamo's way of doing business.

This is my Quick Silver id with proof of all my rentals.

Qs782634871. Quick silver

Curtis

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Mike Crouse
,
Sep 13, 2007 6:38 pm EDT

I also rented a vehicle from Alamo Car rental. I rented in Tampa where they would not allow me to upgrade to Escalaide or Suburban as I was returning car to Miami. Did not realize your company was that small that you would miss one vehicle.

I was willing to pay.

When returning car to Miami I was not able to fill car up with gas due to local gas station was not open at 5:00 am. When I told the Mexican guy this and that there was still 3/4 of a tank in truck he then charged me 97.00 for 14 gallons of gas. He did not even check the vehicle to see how much gas was required.
This amounts to prices beyond loan sharking.

When I was paying my bill inside due to no one working outside when I was asked if I needed a receipt and I indicated that I did, he told me to walk down to the end of the counter and get it myself, rather than getting of his ### and doing his job.

I rent vehicles 10 months of the year, and needless to say that will be the last time with Alamo and National as they are related.

I would highly suggest to any body renting cars to avoid these two companies as this is not the first time I have been treated poorly by this company.

Not sure where they get off with this attitude with the number of car rental options available.

Mike Crouse

ComplaintsBoard
P
12:00 am EDT

Alamo Rent A Car unauthorized insurance charges

I rented a car from Alamo at the T F Green Airport in Rhode Island. I made an electronic reservation for the car, a GPS device for the week, and on my E-reservation chose NOT to have insurance coverage since I am covered by my own insurance. When I arrived to pick up the car, I was asked three separate times if I wanted coverage, and three times I emphatically refused. Since I was in a line with several other people, the sales person whipped the document across the counted and said, "initial here, here, sign here," and so I did. He then printed out a receipt, stuck it in the rental folder and directed me to the car lot. It was only later that I noted that the document included a charge of $160.00 for insurance. Every call to Alamo has met with the same response: you signed, therefore it's a legal document. However, this is clearly fraud which takes advantage of a rushed situation where people are travel-weary, hurried, and interested in completing the rental transaction. They are running a scam which relies of people's inattention to 'legal' documents.

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rv123
, US
Apr 20, 2011 7:21 pm EDT

I rented a car from Alamo at the T F Green Airport in Rhode Island. I made an electronic reservation for the car, a GPS device for the week, and on my E-reservation chose NOT to have insurance coverage since I am covered by my own insurance. When I arrived to pick up the car, I was asked three separate times if I wanted coverage, and three times I emphatically refused. Since I was in a line with several other people, the sales person whipped the document across the counted and said, "initial here, here, sign here, " and so I did. He then printed out a recept, stuck it in the rental folder and directed me to the car lot. It was only later that I noted that the document included a charge of $160.00 for insurance. Every call to Alamo has met with the same response: you signed, therefore it's a legal document. However, this is clearly fraud which takes advantage of a rushed situation where people are travel-weary, hurried, and interested in completing the rental transaction. They are running a scam which relies of people's inattention to 'legal' documents.

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fseguy
Los Angeles, US
Feb 04, 2013 7:43 pm EST

why don't people just simply call, and ask for a police to attend if this is possible at the time. And state that the rental agent is committing a scam explain the situation to the officer, and see what can be done to rectify, and have on record this situation taking place. As well you need to read the total cost, and sign the document, and just take a copy of it yourself without giving the agent the chance to screw you over.

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Stargazer57
, US
May 15, 2010 3:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I've just been forced by Alamo to buy Extended Protection at Savannah Airport. The Agent said it was a requirement of Georgia State Law and that she would not let me have the car without it. I feel stupid but I'm from the UK and can't be expected to know the details of each state's law. Surely I am entitled to expect that the Agent will not tell me a point blank lie.

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Jim Harper
,
Feb 07, 2008 10:28 am EST

Watch out for Alamo Auto Rental on Kauai. They run a scam on extended insurance coverage. After the agent asked if I wanted the extended coverage, which I did not, and I initialed the 3 to 4 "I decline" coverage lines, and sign the rental agreement, they quickly swamped forms. I asked to have a copy of what I just signed, the agent refused saying “it’s ok this copy will be on file, please sign this one other form.” I felt the agent was a credible person of a credible company, so I blindly initialed. When I returned the car, I was surprised to learn the last form actually stated I “accept all additional coverage.” I asked to see the manager. The manager was rather harsh in greeting me with “this is your signature, right?” I asked to see my original. They said it was sent to corporate. I asked for their number. They refused to give it to me until I gave them the rental agreement in my hand, which was the version they swap. Therefore, I gave it to them to copy. It was right after they had a copy that I realized they would show this swap agreement as the original. I grabbed the copy, but as soon as I had the copy, the agent loudly said “give us back our original!” At that time I knew it was not a single occurrence and the whole place was in on the scam.

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John hong
,
Nov 11, 2007 5:27 pm EST

I have the same situation just like this. This is happened to me in Orlando Airport on 06-Nov-2007, you say not is not not enough, the trick they play is to rush you to sigh the paper without explanation. They quaintly highlighted the insurance and ask you to sign there. If you do not read line carefully and you will be scammed. When you found out, it is legally contract. That is how they make money from you. If this is the way they make money, Who knows what that insurance really covered, if something really happened to that car, you have to pay for the lost.
Does anyone know where can I file a complaint to let them fix this issue?

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Reed Fredericks
,
Jul 20, 2007 8:31 pm EDT

I've been there. A rental agent would try to push insurance or something else they're selling and I'd say, "NO", and they'd try to get me to quickly sign the contract since there was such a long line behind me. The difference between you and me is, I look at the big bold number on the page that states the total. If it doesn't match what I expected, I let 'em have it.

You're not a kid anymore, be an adult and take responsibility for what you sign. If you're stupid enough to sign for something you don't want then you should be stuck paying for it. I got a bridge for sell if you just sign on the dotted line...

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A
12:00 am EDT

Alamo Rent A Car took money from my account without authorization

I gave my bank details through alamo secure web site, and before i submitted i changed my mind and now after month i receive bank statement with 200 pound transaction has been made thats make me crazy dont now how to get back that money from them.

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Beagle76
Washington, US
Feb 24, 2010 9:41 am EST

Subject: Defrauded after renting a car from Alamo International, Barcelona Spain - Car Rental in Barcelona Spain

BUYER BEWARE! I made a reservation thru Alamo for a compact car in Barcelona Spain. The total charge for my rental should have been $199 (including a GPS unit I rented at the airport for 21 euro). Upon my return from Spain, I discovered three separate charges from Alamo on my credit card statement totaling $65 in overcharges.

After several conversations with a rude and inefficient customer service department, I decided to have the overcharges reversed by my credit card company. Based on this experience and the other reviews I have now read, I will NEVER again go back to Alamo or National (they seem to be affiliated). Hope this review will help someone out there avoid the heartaches that this business can cause by their poor practices. Absolutely the worst rental car company I have utilized.

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CarlosIgnacioC
, CR
Jun 20, 2009 7:59 pm EDT

Alamo: Why are you Charging me a hidden Fee?

Between May 10th and may 24th, 2009, I rented a Ford Focus through a travel agency in Costa Rica, from where I come from (turhokeanos.co.cr) with ALL INCLUSIVE in Orlando Florida.
Every thing was fine, until they charge an extra $123.53 "Carefree Personal Protection" (CPP) which I NEVER order.
Seems to be that the rental agent at the Orlando International Airport decided that I needed such insurance, but she never ask me for that, the only thing she said was: do you need a GPS in Spanish? I answered: I don’t need a GPS in Spanish. And she printed the receipt and made me sign with my initials.
If I bought an ALL INCLUSIVE PACAGE to the travel agency, why I will need an additional CPP? And I told her: give me only what is included in my reservation.

What I think is, she is getting a great commission, selling "extras" that customers don't order, don't need and don't know are paying.

Let me ask you: Will be the First and last time, I ever rent a car with ALAMO?
Alamo: don’t take advantage of honest and hard working people, give my money back.

Carlos Calderon; from San José, Costa Rica.
RA# [protected] RES#[protected] Contract ID S00208NK

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Reed Fredericks
,
Jul 20, 2007 8:46 pm EDT

Here a copy of text straight from their website::

Email

For reservation inquiries and updates please contact alamoukweb@emea.vanguardcar.com. Or you can go to Rates & Reservations to check for availability and rates.

For technical issues or feedback on the site, please contact alamoukweb@emea.vanguardcar.com

For correspondence related to service and billing inquiries. Please include reservation or rental agreement number whenever possible. alamocr@emea.vanguardcar.com

Reservations [protected]
Internet Help Desk [protected]
Customer Relations [protected]
Main Switchboard [protected]

ComplaintsBoard
A
12:00 am EDT

Alamo Rent A Car fraud and lack of service!

Re: Alamo Rent a Car,

I could not believe that your web site (aka your company) deceived me into believing I had a rental car lined up and ready to go via your online check-in service. I put in the “required” confidential information on your web site to include our debit card that I hereby request you to delete immediately from your data warehousing server. You do not need any of my information ever as I will never use nor recommend Alamo Car Rental to anyone. You can believe me when I say I will go out of my way to make my friends, relatives, and co-workers aware of the service I did not receive. I was allowed, via your online check-in web site, to believe that the rental car was not only ready and available for pick-up that the debit card I provided was debited and the transaction was paid for. Never in my life have I been so mislead. I get to the rental car company to pick up the car and apparently your company does not take a debit card to pay for the transaction. I secured the rental with my credit card; however, I did not have enough of a balance available to use my credit card to pay for the rental – that’s why I used the debit card.

The supervisor sent me down the counter to Dollar Rental which was able to handle the car rental payment using my debit card. Now either you have antiquated software or you people have some sort of agreement/kick back with credit card companies. I was late leaving and therefore, late arriving at my destination due to your negligence and deception. I really should take this up with an attorney. As it is, I believe letting the ten thousand acquaintances that I know of your lack of service and deception will be sufficient.

Arlene & Marc Reeves,
Dissatisfied sought after car renters.

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injustifiiable
Norwalk, US
Aug 10, 2010 12:31 pm EDT

Their site CLEARLY says that they only accept debit cards WITH PROOF of a return airline ticket and that even though the website will TAKE the debit card number, it will not be able to be processed at the kiosk. This is because they have to key in your flight info into their computers manually.

Alamo and National have the most liberal policy regarding debit cards in the industry, and I think they are pretty darn good. You just have to clearly read the policies and follow the rules.

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King1970
Orlando, US
Mar 26, 2010 1:47 am EDT

I wouldn't rent u a bike without a major credit card...so why would Alamo give you a 20k car wih no security ? Or just beacuse your credit crippled they should feel bad for u ?

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Kurt Vorndran
,
Sep 09, 2007 6:58 pm EDT

Let me give you an example of Alamo's "customer service." I rented an Alamo car. I fully paid all charges and have the credit card statements to prove it. Nevertheless, I have received repeated harassing phone calls from them about unpaid charges. Twice I thought I had resolved this with them to their satisfaction. Yet the calls continue and the callers are exceeding nasty and accusatory.

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Reed Fredericks
,
Jul 20, 2007 8:11 pm EDT

It's unfortunate that some people believe they can rent a car without any financial requirement or security. Regardless from whom you rent a car from, that company is entrusting you with a $18-$60k+ vehicle. Some form of security is required. Regarding Alamo, they have the most advanced and user-friendly interface web site in the business. On their main page, www.alamo.com, is a direct link to their rental policies. It specifically states it's debit card policy and other rental requirements. It's all spelled out for the customer if only they take the few seconds needed to read it. It doesn't take much to be a responsible consumer... get a clue.

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12:00 am EST
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Alamo Rent A Car I am being threaten to be turned into a collection agency

In October of 2006, I rented a car from Alamo in St. Louis for a short vacation I was taking with my 3 year old daughter. While on the vacation, we returned to our car after exploring the art museum.

On the windshield of the rental car was a "parking violation" for expired registration/plates. I contacted the Alamo roadside assistance. They instructed me to return the car to the rental location to exchange it for another car. They gave me two days free and told me that the ticket would be taken care of by them. Last Monday January 8, I received a letter from the Alamo Citation Department this letter stated that they had been contacted by the local government regarding a parking, violation that occurred during the course of my rental. They were required to disclose my name and contact information to the government entity. And to defray costs, they issued a charge to my credit card for payment of the administrative fee. I contacted the Alamo Company three times on of these times I talked to the assistant of the EVP. This lady took my information and said that shw would take care of the problem and call me back. That was on Tuesday 9. today is Sat. 13, I received a parking violation from the city of St. Louis for the amount of $100.00. this violation also states that it is the final warning prior to forwarding to a collection agency.

I am so furious, a day of my vacation was wasted dealing with this, $15.00 was stolen from me, I now have a parking violation on my police record, I have a $100.00 parking violation to pay, and I am being threaten to be turned into a collection agency.

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Antonio Elias Faiçal
, BR
Nov 10, 2009 6:10 pm EST

A respeito, de meu contrato de locação, [protected], do ultimo dia 05 de junho de 2009, em Miami FL., não entendi, porque quatro meses apos a locação, recebo em minha residencia aqui no Brasil, uma notificação, me informando, que cometi uma violação de transito, no dia 12de Junho, valor da violação, $1, 00(Hum DolarAmericano), porem fiquei estupefato em saber de uma taxa de administração de $ 10, 00( Dez Dolares), totalizando $11, 00( Onze Dolares), que abuso, deveria em primeiro lugar com uma queixa judicial, por terem me alugado um automovel Toyota Yaris, sem ter feito a menor revisão, que depois de alguns dias de locação, tive que retornar a Alamo, no aeroporto de Miami, para troca-lo, e ter sido muito mal atendido, por um funcionario, que so faltou me jogar a chave de um outro auto na minha cara!(O auto esta la no lugar tal, va la buscalo !, etc etc etc), ai lhe disse que eu tenho 59 anos, sou um cliente, e tenho suficiente cultura para NÃO aceitar este tipode tratativa, pedi a presença do gerente, que me escutou, e meu deu razão, me forneceu um automovel, gigante como agrado de Urso, pois o mesmo, utilizava 01 Galão de gasolina, para cada 05 milhas.
OK, agora voltando ao assunto da penalidade, quando foi no dia 23 de Outubro de 2009, voltei para Miami, pois ja tinha uma nova reserva, com a Alamo, que por sinal e uma grande companhia, e que alguns funcionarios insatisfeitos não poderão jamais denegrir a Alamo, mostrei a carta que havia recebido sobre a cobrança, e a senhora que me atendeu, sempre no mesmo esquema, de te vender seguros e te arrumar taxas para pagar, me disse, que não teria nenhum problema, por que eles debitarian, em meu cartão de credito, que eu não me preocupasse!( Palavras textuais), pois pasmen hoje recebo outra carta do mesmo departamento(CITATIONS DEPARTAMENT), me cobrando novamente.
Qual a Conduta que eu deveria ter, alem lógico de pagar os $10, 00!

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J Kelsey
,
Mar 23, 2007 8:55 am EDT

While I like Alamo as a rental company in general, the St. Louis airport location is TERRIBLE! We have had trouble with service at this location as well. I hope that you get your problem resolved.

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12:00 am EST

Alamo Rent A Car beware! extra charges not included on quote!

Rented a car with Alamo after getting an online quote of $373.12
told them I didn't need any extra insurance cover but when I received the final bill I've been charged $1043! This is because (apparently) I have no choice and had to take out the extra insurance even though nothing was said to me at time of rental so it was added to my bill.

Wish I'd have checked the bill more carefully but after a 7 hour flight and with a 3 hour drive ahead sometimes these things get missed as you can appreciate. Spoke to Alamo UK and US, both completely useless. Wouldn't admit the original quote was just a con (also no mention of a premium location supplement... $60). Be very careful if you use these people. They are con artists and very expensive... $100 a day for a compact car? hmmm sounds expensive to me, how bout you?

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lilianaizabela
London, GB
Jul 15, 2010 8:32 am EDT

Rented a car in June2010.Online quote $579.59.When we got to washington the price was $867.42.lakily enough we did not trust them anymore and we hired a car from Hertz.Although we paid nearly twice we did not have any problems.
Now we are waiting for Alamo to explain such a big discrepency in renting price.
We wont be using them in the future, thats for sure!

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Alamo Rent A Car no refund!

In the summer of 2005, my wife and I planned a trip to England, and booked a van rental for a couple of days through AutoReservation.com with Alamo car rentals, so that we could take friends of ours and our daughter and her boyfriend to the Isle of Wight. When we got to pick up the van in Brighton, they wanted to charge $1500.00 (refundable) on my credit card in advance of renting the van, claiming it was standard practice. I had rented vehicles in England before, and had never been hit with such an advance charge. Friends had even rented from Alamo in England, and had not been hit with such a charge. Not only did they refuse to drop the charge, but staff at the Brighton office who were floating around the background made snide comments to the effect that the counterperson should double the charge. I declined the rental, and we used the car of friends in England, but AutoReservation.com would not refund their $40.00 charge, and Alamo claimed their fees were commonplace when I wrote to them later to complain. Not in my experience! (Incidentally, they put the $1500.00 charge through before I realized what they were up to, and left it there for several days afterwards!) Be careful booking things over the internet--especially with these two companies!

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Alamo Rent A Car aggressive manager

I recently went to the San Francisco airport Alamo. After waiting in-line for over a half-hour, the paperwork was completed and my wife and I went into the parking lot to get our car.

They kept us stending in the parking lot for over 30 minutes, and it appeared that they did not have a car that matched our paperwork.

When we loudly complained, the manager became aggressive and threatened us, saying that if we continued to complain that they would call the Police!

When the Alamo city manager arrived, they sided with the rude manager and told us that they would not honor our rental contract.

I suspect that they never had a car for us, and that they thought that it would be fun to torment, threaten and abuse us.

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angrycustomer367
, US
Nov 11, 2018 7:21 am EST

Be very careful! This is a very dishonest car rental company. They have absolutely no standards. I have rented 100s of cars over the years. This is by far my worst experience to date.

Alamo Rent A Car
Alamo Rent A Car
St. Louis, US
Dec 03, 2018 1:59 pm EST
Verified customer This comment was posted by a verified customer. Learn more

angrycustomer367, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.

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Ajikon
, US
Aug 29, 2018 1:51 am EDT
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I rented a full size car at O Hare International Airport, it was a KIA Optima, the car was not cleaned properly and it has cigarette smell inside the car. I just want you people to know.

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Gary C Wong
, US
Aug 20, 2018 2:01 pm EDT
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You lost me as your customer !

By caving in and disconnecting your sponsorship of the NRA, of which I am a proud member.

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Nina Zheleva
, US
Aug 21, 2018 4:50 am EDT

Just sitting at rental cars lobby at Tulsa International Airport. I'm not renting from Alamo, but stopped to the kiosk and asked which way was the parking lot for Hertz. The lady behind the counter was so unnecessary rude with me, for no reason... Very unpleasant way to start the day.
But now I'm positive to never ever rent from Alamo.

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SueShih
, CA
Apr 14, 2018 4:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi there
This is NOT a complaint, this is to express my gratitude for all the help I have received from your Kauai office in Hawaii.
The staff: Wallace had gone above and beyond to help me find a solution. Also with the help from Ocean, the station manager.
I want to let you know that you have amazing staff at the Kauai office, and what an amazing experience to have been treated with the "Hawaii experience" first hand!
Thank you
And please let them know I really appreciate their help!
Mahalo
Sue Shih

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Reed Fredericks
,
Jul 20, 2007 8:52 pm EDT

Aggressive manager... Only happens when all else fails. Next time, try to be civil.

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