Complaints & Reviews

I am being threaten to be turned into a collection agency

In October of 2006, I rented a car from Alamo in St. Louis for a short vacation I was taking with my 3 year old daughter. While on the vacation, we returned to our car after exploring the art museum.

On the windshield of the rental car was a "parking violation" for expired registration/plates. I contacted the Alamo roadside assistance. They instructed me to return the car to the rental location to exchange it for another car. They gave me two days free and told me that the ticket would be taken care of by them. Last Monday January 8, I received a letter from the Alamo Citation Department this letter stated that they had been contacted by the local government regarding a parking, violation that occurred during the course of my rental. They were required to disclose my name and contact information to the government entity. And to defray costs, they issued a charge to my credit card for payment of the administrative fee. I contacted the Alamo Company three times on of these times I talked to the assistant of the EVP. This lady took my information and said that shw would take care of the problem and call me back. That was on Tuesday 9. today is Sat. 13, I received a parking violation from the city of St. Louis for the amount of $100.00. this violation also states that it is the final warning prior to forwarding to a collection agency.

I am so furious, a day of my vacation was wasted dealing with this, $15.00 was stolen from me, I now have a parking violation on my police record, I have a $100.00 parking violation to pay, and I am being threaten to be turned into a collection agency.

  • Jk
    J Kelsey Mar 23, 2007
    This comment was posted by
    a verified customer
    Verified customer

    While I like Alamo as a rental company in general, the St. Louis airport location is TERRIBLE! We have had trouble with service at this location as well. I hope that you get your problem resolved.

    0 Votes
  • An
    Antonio Elias Faiçal Nov 10, 2009

    A respeito, de meu contrato de locação, 716550540, do ultimo dia 05 de junho de 2009, em Miami FL., não entendi, porque quatro meses apos a locação, recebo em minha residencia aqui no Brasil, uma notificação, me informando, que cometi uma violação de transito, no dia 12de Junho, valor da violação, $1, 00(Hum DolarAmericano), porem fiquei estupefato em saber de uma taxa de administração de $ 10, 00( Dez Dolares), totalizando $11, 00( Onze Dolares), que abuso, deveria em primeiro lugar com uma queixa judicial, por terem me alugado um automovel Toyota Yaris, sem ter feito a menor revisão, que depois de alguns dias de locação, tive que retornar a Alamo, no aeroporto de Miami, para troca-lo, e ter sido muito mal atendido, por um funcionario, que so faltou me jogar a chave de um outro auto na minha cara!(O auto esta la no lugar tal, va la buscalo !, etc etc etc), ai lhe disse que eu tenho 59 anos, sou um cliente, e tenho suficiente cultura para NÃO aceitar este tipode tratativa, pedi a presença do gerente, que me escutou, e meu deu razão, me forneceu um automovel, gigante como agrado de Urso, pois o mesmo, utilizava 01 Galão de gasolina, para cada 05 milhas.
    OK, agora voltando ao assunto da penalidade, quando foi no dia 23 de Outubro de 2009, voltei para Miami, pois ja tinha uma nova reserva, com a Alamo, que por sinal e uma grande companhia, e que alguns funcionarios insatisfeitos não poderão jamais denegrir a Alamo, mostrei a carta que havia recebido sobre a cobrança, e a senhora que me atendeu, sempre no mesmo esquema, de te vender seguros e te arrumar taxas para pagar, me disse, que não teria nenhum problema, por que eles debitarian, em meu cartão de credito, que eu não me preocupasse!( Palavras textuais), pois pasmen hoje recebo outra carta do mesmo departamento(CITATIONS DEPARTAMENT), me cobrando novamente.
    Qual a Conduta que eu deveria ter, alem lógico de pagar os $10, 00!

    0 Votes

beware! extra charges not included on quote!

Rented a car with Alamo after getting an online quote of $373.12
told them I didn't need any extra insurance cover but when I received the final bill I've been charged $1043!!!! This is because (apparently) I have no choice and had to take out the extra insurance even though nothing was said to me at time of rental so it was added to my bill.

Wish I'd have checked the bill more carefully but after a 7 hour flight and with a 3 hour drive ahead sometimes these things get missed as you can appreciate. Spoke to Alamo UK and US, both completely useless. Wouldn't admit the original quote was just a con (also no mention of a premium location supplement.... $60). Be very careful if you use these people. They are con artists and very expensive.... $100 a day for a compact car? hmmm sounds expensive to me, how bout you?

  • Li
    lilianaizabela Jul 15, 2010

    Rented a car in June2010.Online quote $579.59.When we got to washington the price was $867.42.lakily enough we did not trust them anymore and we hired a car from Hertz.Although we paid nearly twice we did not have any problems.
    Now we are waiting for Alamo to explain such a big discrepency in renting price.
    We wont be using them in the future, thats for sure!

    0 Votes

no refund!

In the summer of 2005, my wife and I planned a trip to England, and booked a van rental for a couple of days through AutoReservation.com with Alamo car rentals, so that we could take friends of ours and our daughter and her boyfriend to the Isle of Wight. When we got to pick up the van in Brighton, they wanted to charge $1500.00 (refundable) on my credit card in advance of renting the van, claiming it was standard practice. I had rented vehicles in England before, and had never been hit with such an advance charge. Friends had even rented from Alamo in England, and had not been hit with such a charge. Not only did they refuse to drop the charge, but staff at the Brighton office who were floating around the background made snide comments to the effect that the counterperson should double the charge. I declined the rental, and we used the car of friends in England, but AutoReservation.com would not refund their $40.00 charge, and Alamo claimed their fees were commonplace when I wrote to them later to complain. Not in my experience! (Incidentally, they put the $1500.00 charge through before I realized what they were up to, and left it there for several days afterwards!) Be careful booking things over the internet--especially with these two companies!

[Resolved] aggressive manager

I recently went to the San Francisco airport Alamo. After waiting in-line for over a half-hour, the paperwork...

In The News

Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem