Manager
I placed an order for 25 spicy tenders, I asked if I could have 5 of them regular (not spicy) they complied. Got home order was opposite of what I ordered. Called and the manager goes on to tell me that the employee shouldn't have taken my order that way, and that she's going to have to have a meeting with them about not taking orders like mine again. (For...
Read full complaintDisappointing Experience
Very disappointing experience in the drive thru in Waxahachie, TX on 02/11/21. Was told at the window it would be 10 minutes to prepare my fish and was asked to pull forward. After 27 minutes, my ordered was brought to me. Additionally, I was asked if I wanted tarter sauce and I said yes and in fact, could I have a few extra, which they said sure. So after more than 30 minutes waiting for my food, I got home and had no tarter sauce at all. I called the restaurant and spoke with Jackie (said she was a manager), she apologized and said if I bring my receipt on the next visit, she would give me a discount. Basically putting me in a position to carry around the receipt to get $2.00 off for my trouble. Very disappointing from beginning to end!
Service
I went to chicken express today 12/22/2020, store 132 airtex in houston, transaction #170876. Went there for a 2 piece fish person at the register told me to park to the side and they will bring it out to me. I waited and waited almost 35 min and finally I called and ask about my meal cause the doors are lock you cant go inside and the guy said are you the...
Read full complaintA order
I was visiting in Durant, Oklahoma and my family and I chose to eat at chicken express. The order wasn't right so I called and spoke to the manager. He said that my order would be fixed I could come at any time to have it replaced. It was getting late and I didnt feel like driving anymore after driving 5 hours and I waited to go. I called as I did the last...
Read full complaintComplaining about the customer services I received
We we though the drive thru and was very disappointed with the Durant, OK Chicken Express they had packed our gravy very poorly that when we got home and pulled the gravy out of the bag the gravy was in the paper bag and it ripped cause it was soaked with gravy all at the bottom and made a huge mess on out table and floor. I called to complain and all they...
Read full complaintService and food quality
The night before thanksgiving my family and I decided to stop and get chicken. The line was pretty fast but whenever I was supposed to recommend food I was told I had to wait 3 minutes and pull up. Took about 25 minutes!! Our food wasn't fresh we had a large family meal our fries were old cold and family okra was definitely old and mash potatoes were cold...
Read full complaintCold food
I went to Chicken Express Sunday night at 9:30. I ordered chicken and fries. The fries were hard and cold. The chicken was loop warm. I didn't check my food until I got home. That was my fault. If I didn't live so far away, I would have returned the food. This is very much unacceptable. I originally ordered fillets. They said it would be a seven minute...
Read full complaintCustomer service
The food was fresh and delicious. The staff didnt seem at all that intereststed with customer interaction I waited at the front counter for 5 minutes before I got help the staff seems child like more interested in going outside an smokeing 2 at a time then helping a paying customer want be coming back ill drive an extra few blocks an get cains instead
Customer service
While I was getting my order taken at chicken Express the guy taking my order asked what I wanted to replace my gravy with and I told him ranch. He said that he couldn't replace It with ranch and would charge extra for more ranch. Gravy and ranch are both condiments and he should have replaced the gravy with ranch because my order was supposed to come with gravy in the first place and I shouldn't have had to pay for an extra ranch. When I wanted to pay with exact change the same guy gave me back my change and broke one of my dollars because he said that he did not feel like counting the change. That was frustrating because I gave him change with the intentions of not breaking my dollar and helping with the change shortage our country has. He should have taken my change instead of being lazy and breaking my dollar.
If you want extra ranch PAY FOR IT. IF you cannot afford to do without.
General order
Today, saturday the 26 at around 6pm I stopped by our ce to get fries and x-large sweet tea. I got to the window and got my order and drove around and parked assuming I would enjoy my items as I do almost everyday. To my surprise and dismay the fries were not crisy as usual and they were cold, like they had been sitting out for a while from under the light...
Read full complaint and 1 commentFood
we have ordered a family side of fries and they did not give it to us but they charged us for them employee ( Alyssa ) on 8th st odessa
The fried chicken
Let me say that I love your chicken when it's not old and it's piping hot. Now when it sets under a heat lamp, the taste and the look of the chicken isn't very appetizing. The chicken becomes harder, discolored and colder. The best i've tasted is when it comes fresh out of the fryer. I've had a couple of those but for the rest of my orders, the chicken i've...
Read full complaint and 1 commentSafety
I was at the location on Broad st in Mansfield tx yesterday. From the drive thru window I saw 3 workers with their mask pulled down off their faces. And no one preparing food was wearing gloves. I called and left a message for the manager to call me. Needless to say it's been 2 days with no callback.
Food poisoning
My husband and I ordered a 8 pc family meal on 8/15/20 from the athens, tx location. The okra had a bad taste as well as the chicken and mashed potatoes were extremely dry and flaky. A few hours later we were both nauseous and horribly sick. The next day (8/16 today) we were both still very sick, I am 90% sure we have food poisoning, and my husband lost a days pay.
Customer service
Placed an online order for pick up. My Husband went through the drive-thru to pick up the order and was told it wasn't ready and pull up front. He pulled up front in his large RED F-150 and waited. After an hour my daughter started to worry and called him. He told her he was still waiting. She told him it had been an hour and maybe he should go back through...
Read full complaintDrive through order
This evening I drove through and purchased order number Dr- T#329. It included a #2 combo 7 piece tenders with a side of cheese sticks and roll, and additionally 2 family sized mashed potatoes with a family size gravy. My total was $23.09. I spent almost 15 minutes in line. Finally I got to the window. The woman at the window looked inside and then I wa...
Read full complaintService
To whom it it may concern. I just wanted to let someone in upper management know how the Nacogdoches store is being ran. There's a lot of young people working there that don't have any manners or has been properly trained on how to be professional came by drive thru ordered 3 special 3 sweet teas one to be a Arnold Palmer. The cashier at window made a comment because I called the Arnold Palmer a different name stated I must must have been drunk. I need the GM to visit store and see how things are going just a surprise visit. You will be seeing how they put on a front while you are there, but look a your video cameras and see what's really taking place. Talk to some of the workers there they will tell you what's going on.
Extra charge
We ordered a number 1 and they gave us a number two for 5 dollars more than what we originally wanted, then we told them that we ordered the number one and they told us they wouldn't change it. we would like a full refund of $18.27 and this happened on 04/19/2020 we do not want coupons because we will not be returning thanks again, Patsy Lindsey
Read full complaintincorrect order and dismissive store manager
Called the store direct about my incorrect order and, Evan, the Store Manager wanted me to waste my time, gas, inconvenience and safety amongst this Covid-19 Epidemic just to replace the one item they got wrong. I'm sorry that is just not worth it to me. I have heart issues and am already considered high risk. Your corn nuggets are just not worth it to me...
Read full complaintAttitude
I spent over $50.00 bucks. I asked Rickey to separate the chicken because it was going to separate houses. He told me he wasn't gonna separate nothing. He told me I was gonna take it like he fix it.
Read full complaintAbout Chicken Express
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Chicken Express Contacts
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Chicken Express address100 SE 25th Ave, Mineral Wells, Texas, 76067, United States
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Chicken Express social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 21, 2026
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