Bob Evans
Reviews and Complaints

We visited the Bob Evans at 1650 N Dupont Hwy on 3/4/2025 around 9:15am before we were heading back to Virginia Beach, VA. We were greeted and seated as soon as we entered the restaurant and our server was Leanita. She was very friendly, thorough, and most definitely patient. We learned that she was the only server that morning. We watched how she took care of each customer/table while training another employee (Meredith). She never seemed overwhelmed or upset. I'm not sure if there were other servers at this location and she was the only one that showed up or there is a shortage of employees. I wanted to personally recognize Leanita for her dedication and work ethic because I know servers definitely depend on their tips due to them not making much per hour. We were served in a reasonable time and the food was delicious! We will definitely visit this Bob Evans again whenever we are in Dover. You can also tell that the employees there don't mind helping each other out when needed.

Set a time of 3:15pm on Dec. 24th, 2024... Went in to get the order, had to wait until they packaged it all up, which took almost 20 minutes... Ordered family size mashed potatoes and gravy, suppose to feed 4-6 people, got enough potatoes, but only got 3/4 c. of gravy. Ordered 12 dinner rolls, they were only about half the size they used to be and some were smashed. While standing there I bought a $50 gift card and left...When I got home I called Bob Evans and complained about the food, they said to come back in and they would give me more gravy and replace the rolls... I live about 25 miles from them, so that was too far to go back for replacements. Then come to find out I was suppose to get a $10 bonus gift card for the $50 gift card I purchased... Needless to say I am all done with Bob Evans... The sides I ordered were over priced to begin with, but my first and last time ordering food to go...

I am writing this in hopes that I can acknowledge the exceptional service I received during my visit to Bob Evans at 13911 Middlebelt Rd, store #8 to my server Tikama.

From the moment my husband and I sat down, Tiikama exhibited professionalism and a desire to make our meal enjoyable, She not only showed knowledge of the menu, but also other items that were available if wanted. Tikama not only had a positive attitude and the attention to detail it made a significant difference when ordering, due to my specific preferences because sometimes the orders are not always correct she made my dining greatly appreciated,

I believe that Tikama, is a valuable asset to your team and would like her to be noticed

I received an order last night, Saturday August 31. About 5pm. When I opened the order the soup had spilled all over the rest of contents in bag. I CONTACTED DORR DASH and they refunded $5 out of a $45 order. They knew they were wrong or they wouldn't have refunded. The whole meal was ruined as I had vegan eating with me the Chicken soup spilled and soaked the rolls and the mashed potatoes were full of chicken soup. The rest of the meal had soup on it. But door dash said too bad. So I spent $45 and got refunded $5 and had a horrible soup drenched meal.

Response from the owner 26 minutes ago
We're disappointed to hear about your recent experience with your order. It's certainly not the standard we aim for and we understand your frustration. We would like to look into this further for you. Please reach out to our Guest Relations at https://www.bobevans.com/contact.

So I go to that site and this is what I got:
Not Found :(
We're sorry, but the page you've requested cannot be found.
Return to the homepage

Just in case any body is actually listening at headquarters or somewhere my email is [protected]@gmail.com this was a toral rip off for $45!

We love your mashed potatoes, but we do not eat all of it in one sitting. It would be nice if you included a cover on the container. I know I can put it in a tupper ware, but I'm lazy and the extra washing is a pain. We work hard and a little extra time with the kids is nice. It is just an idea.

Thanks for the great potatoes. The Mac and Cheese is not as good, but it is ok.

Thanks again

I ordered banana bread with my meal. The slices of the bread were downsized by 25%. When I asked our waiter why they were so small she said it’s the new size. They were also very dry. We bought a loaf to bring home and it was the same thing, very dry, not very good, all the butter in the world couldn’t change it. Coffee is now $3.00 for a small cup. These types of changes won’t bring us back anytime soon.

The Manager at 8020 US Hwy 42 * Florence, KY. 41042 that goes by the name Jack but his full name is John Robertson. We have been going to this Store for several years and by fare he is the best Manager yet. He is hard working and pitches in when things get busy! Every one that works with him are a lot happier and appreciate him, as we do.

Please don't ship him off to some other store and give us another bad or so-so manager as we have had in the past.

I would like to let the corporate offices of Bob Evans know what a kind, dedicated employee you have at our North Olmsted, Ohio location. His name is "Isaac" and he handles the front counter with grace and efficiency. He even knows his regulars by name and what they order for carryout. I worked in customer service at FedEx for twenty-three years and have a good eye for exceptional service. He goes beyond and above in his approach to everyone who comes through the door. May you reward him with the recognition and financial reward he deserves.

PS: You need a better sign out front so people can see you're in the neighborhood.

Food, rubbery, tasteless, cold food. It was even edible.. through it in garbage..do not order from this store.

MUSKEGON
1721 Sternberg Rd, Muskegon, MI 49444
[protected]
Order # [protected]
Customer Name: Philippa Bunten
Customer Email: [protected]@gmail.com
Customer Contact Number: [protected]
Custom fields:
Payment Method: Credit Card Mastercard x-4885 - $44.04
ORDER FOR DELIVERY (Estimated Delivery Time)
Order scheduled for delivery at 6:21 PM, TODAY (THURSDAY, 12/28/2023)
Deliver To:
3270 Roosevelt Rd K9
Muskegon
[protected]
Instructions: Tiffinywoods apartments building
Delivery Tracking:
Refer to the link provided to get the latest updates on your delivery, including the delivery provider assigned to your order.

The supposed chicken in the Wild Fire Chicken Salad is total trash. The supposed chicken looked like a piece of string cheese that had been fried and then, cut in to round or almost rolled pieces. Another customer overheard my complaint to the cashier, and he echoed my complaint. BOB EVANS has failed big time. The cashier/someone behind counter commented that customers do no like the new chicken. ? Bob Evans down the farm cooking?

Decided to order $7.99 dinner as only 2 of us and not cooking. Ordered on monday 25 friend picked up i put in freezer. Price had gone up to 8,99. Took out on wednesday. On thanksgiging warmed up in microwave. What a dissappointment. No gravy . No vegetable only 2 tiny thinly sliced pieces of turkey. Not sure how able to get that thin. Dry and tasteless. 2 lumps of dressing? why 2? as said no vegatable.. And the best part was the cranberry sauce in the tinyest little plastic container i "ve" ever seen. Maybe a teaspoon of sauce in it at most. Pretty embarrasing.. Ive never had anything from your company that was ever unsatisfactory untill now. I spent $20.00 for an awful mess and would appreciat e a refund.

I called your restaurant yesterday October 2nd 2024 located at 8051 Ritchie Hwy, Pasadena Md [protected]) requesting a reservation for tonight October 3rd for 12 people at 5PM. Was told that they don't take reservations and that if there is room, they may be able to seat us together. I know that there are two rooms that have accommodations for larger seating. The person I talked to was RUDE. I have to put something personal here. My husband passed two weeks ago, and October 3rd would have been his 85th Birthday. We wanted to get together to celebrate him tonight.
Sincerely yours,

September 16, 2024 approximately 4 pm. Ordered a cranberry chicken salad to pick up from take out. Got home (30 miles away) and the spinach was so old it was slimy and tasted so bitter it couldn't be eaten. There were imitation bacon bits in it instead of real bacon and only about 4 strips of chicken that even that was so tough I spit it out.
For the price of restaurant food nowadays, I expect to at least get something decent that I paid for.
This was at the Traverse City Michigan Bob Evans, which we frequent quite often when going to TC.

We ordered breakfast at 1130 am. I ordered eggs, gravy, potatoes well done, wife ordered potatoes, toast, bacon.

We recieved our meals, potatoes were mushy and terrible. Bacon not done, gravy a dark color. Server never came back with the rest of our order. We got up and went to pay and she ask how was our food. I replied, "terrible ". They did nothing to make it right. Then charged me 32.64. I think that we were cheated out of a good breakfast.

Restaurant #135

I arrived at Bob Evans on 3/6/2024 at 1:20 The place was pretty empty For what ever reason I did not get seated until 2:00 It took from 2:00 until 3:00 to get the food and my order was incorrect and had to be sent back.. I asked to speak to the manager and was told there was not one available The lady checking me out did take $5.00 off. About a week later I was visiting friends who live in that area and was told This location is the worst

The location was 13875 Cedar RD South Euclid Ohio 44118 I travel alot for my job and will never eat at Bob Evans again

I was at the Bob Evans on 3211 Arlington Ridge E Akron, Ohio 44312 On Saturday January 6, 2024 at 2:00 P.M.

I was seated in a booth by the Hostess

so I sat and was looking a menu but also waiting for a waitress to come and take my Beverage order Another party of 3 to 4 adults or 3 adults and 1 child was sat in the booth to the left of me, I saw that they received their beverage order before i did .

So after sitting there for 8-12 minutes and STILL NO SERVICE i decided to get up and leave

I should set this before me getting up an leaving THAT ALL THE WAITRESSES SAW E SITTING THERE AND NO ONE EVERONE EVER WAITED ON ME,

I am about to complain to an government that can order Bob Evens to close this restaurant because I have complained in the past about having problems with this restaurant DO NOT WANT TO but if necessary I will