Bob Evans
Reviews and Complaints

4/28/25, Belair, Md. 2pm.
As we came in, the person seating is asked booth or table, but couldn't figure out where to take us & there was only 3 diners, the whole place was empty. When the waitress came over & asked what we decided to eat, I responded "It would be nice to see a menu". We placed order, which included dry toast w/butter on side. We waited over 25 minutes for food (only 3 diners in bldg). The toast was incorrect & sent back, along with the cremated bacon. Tried 3 times to correct bacon, but that failed. The Mgr(?) said he would take the bacon off receipt. Waitress came back with receipt that had 10% military discount. I said, he's a Veteran & would have gotten that discount anyways. That's not taken the bacon off the receipt. Wound up getting another 10%. All in all, the is the WORST restaurant I have been in in the past 5 years.
Management is non-existent at this restaurant & they don't have a clue. Also, it took them forever to clean tables of patrons who had left. I will NEVER eat at the Belair, Md Bob Evans again !

I ordered 2 pickup orders by phone today totally about $30. When I picked them up the clerk & manager together took over 15 minutes to check me out saying it was unusual to have 2 separate orders on pickup even though I stated this fact in the phone call. The delay caused my food to be cold. I asked the manager for a discount which he refused to do. Also I had only 5 small pieces of beef in the order. The manager didn't even say he was sorry it took so long to check me out. By the way, I ordered the same order a few months ago and had no issue other than the fact again, I had a very small portion of beef.

We visited the Bob Evans at 1650 N Dupont Hwy on 3/4/2025 around 9:15am before we were heading back to Virginia Beach, VA. We were greeted and seated as soon as we entered the restaurant and our server was Leanita. She was very friendly, thorough, and most definitely patient. We learned that she was the only server that morning. We watched how she took care of each customer/table while training another employee (Meredith). She never seemed overwhelmed or upset. I'm not sure if there were other servers at this location and she was the only one that showed up or there is a shortage of employees. I wanted to personally recognize Leanita for her dedication and work ethic because I know servers definitely depend on their tips due to them not making much per hour. We were served in a reasonable time and the food was delicious! We will definitely visit this Bob Evans again whenever we are in Dover. You can also tell that the employees there don't mind helping each other out when needed.

Set a time of 3:15pm on Dec. 24th, 2024... Went in to get the order, had to wait until they packaged it all up, which took almost 20 minutes... Ordered family size mashed potatoes and gravy, suppose to feed 4-6 people, got enough potatoes, but only got 3/4 c. of gravy. Ordered 12 dinner rolls, they were only about half the size they used to be and some were smashed. While standing there I bought a $50 gift card and left...When I got home I called Bob Evans and complained about the food, they said to come back in and they would give me more gravy and replace the rolls... I live about 25 miles from them, so that was too far to go back for replacements. Then come to find out I was suppose to get a $10 bonus gift card for the $50 gift card I purchased... Needless to say I am all done with Bob Evans... The sides I ordered were over priced to begin with, but my first and last time ordering food to go...

I am writing this in hopes that I can acknowledge the exceptional service I received during my visit to Bob Evans at 13911 Middlebelt Rd, store #8 to my server Tikama.

From the moment my husband and I sat down, Tiikama exhibited professionalism and a desire to make our meal enjoyable, She not only showed knowledge of the menu, but also other items that were available if wanted. Tikama not only had a positive attitude and the attention to detail it made a significant difference when ordering, due to my specific preferences because sometimes the orders are not always correct she made my dining greatly appreciated,

I believe that Tikama, is a valuable asset to your team and would like her to be noticed

I received an order last night, Saturday August 31. About 5pm. When I opened the order the soup had spilled all over the rest of contents in bag. I CONTACTED DORR DASH and they refunded $5 out of a $45 order. They knew they were wrong or they wouldn't have refunded. The whole meal was ruined as I had vegan eating with me the Chicken soup spilled and soaked the rolls and the mashed potatoes were full of chicken soup. The rest of the meal had soup on it. But door dash said too bad. So I spent $45 and got refunded $5 and had a horrible soup drenched meal.

Response from the owner 26 minutes ago
We're disappointed to hear about your recent experience with your order. It's certainly not the standard we aim for and we understand your frustration. We would like to look into this further for you. Please reach out to our Guest Relations at https://www.bobevans.com/contact.

So I go to that site and this is what I got:
Not Found :(
We're sorry, but the page you've requested cannot be found.
Return to the homepage

Just in case any body is actually listening at headquarters or somewhere my email is [protected]@gmail.com this was a toral rip off for $45!

Drove past your Columbia City Indiana location at 4:00pm Sunday 6/2/24, zero customers. Wife, father-in-law and I arrived back at 4:27pm 6/2/24. As we pulled into the facility there were 5 employees behind the building chatting and smoking, still zero customers. They all came inside upon our arrival, we were seated on east side of restaurant. I believe 6/7 additional customers arrived during our visit.

The entire time there 3, at times 4, employees lounged in customer seating area section straight outside door of kitchen (photo supplied). In my opinion, your facility is filthy (photos supplied)! My observance was made, and photos taken, at our seating area. But could easily see the entire seating section was the same. When one observes nearby filth, the cringe about what the kitchen may be like.

My background is manufacturing Plant Management and General Management overseeing multiple facilities. There is no way a customer would observe employees smoking and group chatting outside a filthy facility. Maybe they were on break. Why did they return and the largest part of the group continued to lounge for nearly an hour.

Personally I would close section by section of the facility and those idle time employees would be given constructive tasks. What kind of manager does not have a few minutes every morning to inspect the status of his facility? Photos show really dusty blinds with food splattered onto slats and nasty window sills, disgusting. Just maybe there is a reason for a lack of business at this location, poor management!

We love your mashed potatoes, but we do not eat all of it in one sitting. It would be nice if you included a cover on the container. I know I can put it in a tupper ware, but I'm lazy and the extra washing is a pain. We work hard and a little extra time with the kids is nice. It is just an idea.

Thanks for the great potatoes. The Mac and Cheese is not as good, but it is ok.

Thanks again

I ordered banana bread with my meal. The slices of the bread were downsized by 25%. When I asked our waiter why they were so small she said it’s the new size. They were also very dry. We bought a loaf to bring home and it was the same thing, very dry, not very good, all the butter in the world couldn’t change it. Coffee is now $3.00 for a small cup. These types of changes won’t bring us back anytime soon.

The Manager at 8020 US Hwy 42 * Florence, KY. 41042 that goes by the name Jack but his full name is John Robertson. We have been going to this Store for several years and by fare he is the best Manager yet. He is hard working and pitches in when things get busy! Every one that works with him are a lot happier and appreciate him, as we do.

Please don't ship him off to some other store and give us another bad or so-so manager as we have had in the past.

I would like to let the corporate offices of Bob Evans know what a kind, dedicated employee you have at our North Olmsted, Ohio location. His name is "Isaac" and he handles the front counter with grace and efficiency. He even knows his regulars by name and what they order for carryout. I worked in customer service at FedEx for twenty-three years and have a good eye for exceptional service. He goes beyond and above in his approach to everyone who comes through the door. May you reward him with the recognition and financial reward he deserves.

PS: You need a better sign out front so people can see you're in the neighborhood.

Food, rubbery, tasteless, cold food. It was even edible.. through it in garbage..do not order from this store.

MUSKEGON
1721 Sternberg Rd, Muskegon, MI 49444
[protected]
Order # [protected]
Customer Name: Philippa Bunten
Customer Email: [protected]@gmail.com
Customer Contact Number: [protected]
Custom fields:
Payment Method: Credit Card Mastercard x-4885 - $44.04
ORDER FOR DELIVERY (Estimated Delivery Time)
Order scheduled for delivery at 6:21 PM, TODAY (THURSDAY, 12/28/2023)
Deliver To:
3270 Roosevelt Rd K9
Muskegon
[protected]
Instructions: Tiffinywoods apartments building
Delivery Tracking:
Refer to the link provided to get the latest updates on your delivery, including the delivery provider assigned to your order.

Ordered steak tips and shrimp at walkin location, store # 329 in Laurel on 5/19/2025 at about 2:15 PM.

Got home and the vegatbles were missing from the bag and the biscuts were not fresh (very hard and stale). I tries to call the locatiopn 3 times to inform them of the problem and there was no answer. For the $22 I paid, I expect a higher quality of food and better custoer service. Will never patrionize this establishment again.

The supposed chicken in the Wild Fire Chicken Salad is total trash. The supposed chicken looked like a piece of string cheese that had been fried and then, cut in to round or almost rolled pieces. Another customer overheard my complaint to the cashier, and he echoed my complaint. BOB EVANS has failed big time. The cashier/someone behind counter commented that customers do no like the new chicken. ? Bob Evans down the farm cooking?

Decided to order $7.99 dinner as only 2 of us and not cooking. Ordered on monday 25 friend picked up i put in freezer. Price had gone up to 8,99. Took out on wednesday. On thanksgiging warmed up in microwave. What a dissappointment. No gravy . No vegetable only 2 tiny thinly sliced pieces of turkey. Not sure how able to get that thin. Dry and tasteless. 2 lumps of dressing? why 2? as said no vegatable.. And the best part was the cranberry sauce in the tinyest little plastic container i "ve" ever seen. Maybe a teaspoon of sauce in it at most. Pretty embarrasing.. Ive never had anything from your company that was ever unsatisfactory untill now. I spent $20.00 for an awful mess and would appreciat e a refund.

I purchase four $50 gift cards and one $25 gift card from the scamming terrorists woke Bob Evans. Bob Evans was a fine honest Christian man. The new woke anti-American Marxists that run it now are totally immoral, unethical and dishonest. The four $50 ones had absolutely no money on them and their own rep said had never been loaded. Of course, to add insult to their terrorism the $25 gift card was loaded.

I called your restaurant yesterday October 2nd 2024 located at 8051 Ritchie Hwy, Pasadena Md [protected]) requesting a reservation for tonight October 3rd for 12 people at 5PM. Was told that they don't take reservations and that if there is room, they may be able to seat us together. I know that there are two rooms that have accommodations for larger seating. The person I talked to was RUDE. I have to put something personal here. My husband passed two weeks ago, and October 3rd would have been his 85th Birthday. We wanted to get together to celebrate him tonight.
Sincerely yours,

September 16, 2024 approximately 4 pm. Ordered a cranberry chicken salad to pick up from take out. Got home (30 miles away) and the spinach was so old it was slimy and tasted so bitter it couldn't be eaten. There were imitation bacon bits in it instead of real bacon and only about 4 strips of chicken that even that was so tough I spit it out.
For the price of restaurant food nowadays, I expect to at least get something decent that I paid for.
This was at the Traverse City Michigan Bob Evans, which we frequent quite often when going to TC.

We ordered breakfast at 1130 am. I ordered eggs, gravy, potatoes well done, wife ordered potatoes, toast, bacon.

We recieved our meals, potatoes were mushy and terrible. Bacon not done, gravy a dark color. Server never came back with the rest of our order. We got up and went to pay and she ask how was our food. I replied, "terrible ". They did nothing to make it right. Then charged me 32.64. I think that we were cheated out of a good breakfast.

Restaurant #135

I arrived at Bob Evans on 3/6/2024 at 1:20 The place was pretty empty For what ever reason I did not get seated until 2:00 It took from 2:00 until 3:00 to get the food and my order was incorrect and had to be sent back.. I asked to speak to the manager and was told there was not one available The lady checking me out did take $5.00 off. About a week later I was visiting friends who live in that area and was told This location is the worst

The location was 13875 Cedar RD South Euclid Ohio 44118 I travel alot for my job and will never eat at Bob Evans again

I was at the Bob Evans on 3211 Arlington Ridge E Akron, Ohio 44312 On Saturday January 6, 2024 at 2:00 P.M.

I was seated in a booth by the Hostess

so I sat and was looking a menu but also waiting for a waitress to come and take my Beverage order Another party of 3 to 4 adults or 3 adults and 1 child was sat in the booth to the left of me, I saw that they received their beverage order before i did .

So after sitting there for 8-12 minutes and STILL NO SERVICE i decided to get up and leave

I should set this before me getting up an leaving THAT ALL THE WAITRESSES SAW E SITTING THERE AND NO ONE EVERONE EVER WAITED ON ME,

I am about to complain to an government that can order Bob Evens to close this restaurant because I have complained in the past about having problems with this restaurant DO NOT WANT TO but if necessary I will

I am really concerned to the so call regional managers that cover the springfield ohio bob even restaurants. I wonder what the training is that they receive? the store on bechtle ave in springfield ohio, workforce just sucks, THE management is unable to make the work force work, THE dress code is nasty.

I watched tonight the no hosts' to knowledge that customers were setting for over 23 mins before anyone took their name. THEN they come out and added people to a list, then could not set people because no one to buss tables. I know this because I asked how long they had been waiting. I do not understand the company"s view on keeping person that will not work, have to take more than 20 min, smoke breaks, and the lack of no one to bus tables so new cumsterms can be seated. A company of this size should be concerned to the non actions of what they hire, sure if the management only shows during the day, they will not see these issues, THE company store on becticle, is run very unprofessional, SEND a part of management to investigate what I am telling you and have the balls to fix the issues, I go to this store 4 days a week for the past 8 weeks, SO this as I have stated is not just a one time deal. WHich as I have seen you do not give a crap, except to make money, how ever one can. THANK you for your time, as I am sure this just fell on deaf ears. butch ott, [protected]